welcome to the ibm warranty service program - ps...
TRANSCRIPT
Wel
com
e to
the
IBM
War
rant
y Se
rvic
e Pr
ogra
m
Intro
duct
ion
•Ac
tions
requ
ired
to b
ecom
e w
arra
nty
auth
oriz
ed•
Syst
em re
quire
men
ts fo
r CD
bas
ed e
duca
tion
and
web
ac
cess
•Ed
ucat
ion
CD
s –
futu
re u
pdat
es w
ill be
mai
led
auto
mat
ical
ly, n
o ch
arge
•Ec
laim
.com
–th
e w
eb b
ased
app
licat
ion
used
for a
ll w
arra
nty
trans
actio
ns•
Serv
ice
and
Supp
ort G
uide
(SSG
) –yo
ur o
nlin
e re
fere
nce
guid
e fo
r all
war
rant
y in
form
atio
n•
Serv
ice
and
supp
ort P
rofil
e M
anag
emen
t (SP
M) –
offe
rs
acce
ss to
IBM
Tec
hnic
al in
form
atio
n, S
SG, a
nd o
ther
te
chni
cal s
ites
as w
ell a
s ac
cess
to tr
aini
ng re
cord
s an
d co
mpa
ny c
onta
ct in
form
atio
n.
Syst
em R
equi
rem
ents
•H
ardw
are
and
softw
are
requ
irem
ents
for t
he S
ervi
ce T
rain
ing
plat
form
hav
e be
en u
pdat
ed to
sup
port
the
curre
nt C
D-R
OM
-bas
ed
mul
timed
ia tr
aini
ng p
acka
ges
and
the
new
onl
ine
cour
ses.
Min
imum
conf
igur
atio
n m
ust i
nclu
de:
•IB
M c
ompa
tible
sys
tem
350
MH
z or
bet
ter P
entiu
m
•32
MB
min
imum
mem
ory
•D
ispl
ay w
ith 8
00 ×
600
addr
essa
bilit
y, 2
56 c
olor
s m
inim
um (6
4 K
reco
mm
ende
d)•
16-b
it So
undB
last
er™
or c
ompa
tible
sou
nd c
ard
•6X
CD
-RO
M d
rive
•In
tern
et c
onne
ctio
n at
56
K m
inim
um•
Win
dow
s 95
, Win
dow
s 98
, Win
dow
s 20
00 o
r Win
dow
s N
T•
Net
scap
e 4.
61 o
r hig
her o
r Int
erne
t Exp
lore
r 5.0
IBM
War
rant
y Se
rvic
eSt
artu
p K
itC
onte
nts
NO
TE: T
estin
g is
not
requ
ired
on a
ll of
the
CD
’s li
sted
Thin
kCen
treM
50 &
A50
PR
DC
36
Net
Vist
aS4
2R
DC
35
Net
Vist
aM
42R
DC
34
Net
Vist
aX4
1 M
/T 2
283/
6274
RD
C33
Des
ktop
Sys
tem
sR
DC
03
Thin
kPad
R50
RTC
37
Thin
kPad
G40
RTC
36
Thin
kPad
T40
RTC
35
Thin
kPad
R40
RTC
34
Thin
kPad
X30
RTC
33
Mob
ile S
yste
ms
RTC
03
War
rant
y Tr
aini
ng D
escr
iptio
nPa
rt N
umbe
r
IBM
X S
erie
s Se
rver
s M
/T 8
645
XRM
23
Serv
ice
Tool
s fo
r x S
erie
s Se
rver
sXR
M22
IBM
X S
erie
s Se
rver
s Ta
pe L
ibra
ry M
/T 4
560
XRM
21
IBM
X S
erie
s Se
rver
s 45
0 M
/T 7
688
XRM
20
Serv
icin
g IB
M X
Ser
ies
Serv
ers
XRM
01
IBM
eSe
rver
xSer
ies
200
M/T
847
8R
NC
34
Net
finity
FAST
200/
200R
M/T
354
2R
NC
32
Thin
kCen
treS5
0R
DC
37
IBM
War
rant
y Se
rvic
eSt
artu
p K
itC
onte
nts
pt2
NO
TE: T
estin
g is
not
requ
ired
on a
ll of
the
CD
’s li
sted
War
rant
y Ba
sics
for
Adm
inis
trato
rs/T
echn
icia
nsR
XW01
/02
IBM
eSe
rver
Bla
de C
ente
r M/T
867
7, 8
688
REC
12
IBM
eSe
rver
xSer
ies
335
M/T
867
6R
EC11
IBM
Int
elliS
tatio
nE
Pro
REC
10
IBM
eSe
rver
xSer
ies
345
M/T
867
0R
EC09
IBM
eSe
rver
xSer
ies
343
M/T
882
7R
EC08
IBM
eSe
rver
xSer
ies
255
M/T
868
5R
EC07
IBM
eSe
rver
xSer
ies
440
M/T
868
7R
EC06
IBM
RXE
-100
Rem
ote
Expa
nsio
n En
clos
ure
M/T
868
4R
EC05
IBM
eSe
rver
xSer
ies
360
M/T
868
6R
EC04
IBM
eSe
rver
xSer
ies
380
M/T
868
3R
EC03
IBM
eSe
rver
XSer
ies
300
M/T
867
2R
EC02
3600
Ser
ies
LTO
Tap
Aut
omat
ion
Fam
ily a
nd
SDLT
(SC
SI) T
ape
Driv
eR
EC01
IBM
X S
erie
s Se
rver
M/T
883
5XR
M26
IBM
X S
erie
s Se
rver
M/T
887
0XR
M24
Req
uire
d Tr
aini
ng
•R
XW01
–W
arra
nty
Basi
cs fo
r Adm
inis
trato
rs –
At le
ast o
ne p
erso
n at
you
r loc
atio
n m
ust c
ompl
ete
this
cou
rse
and
once
they
com
plet
e th
e te
st o
n th
e w
eb y
our l
ocat
ion
id w
ill be
act
ivat
ed. M
ay ta
ke48
ho
urs
for t
he s
yste
ms
to re
flect
war
rant
y au
thor
izat
ion.
•R
XW02
–W
arra
nty
Basi
cs fo
r Tec
hnic
ians
–Ea
ch te
chni
cian
mus
t co
mpl
ete
this
cou
rse.
•Pr
oduc
t Spe
cific
Tra
inin
g Ex
pire
s af
ter 1
yea
r•
RTC
03 –
CD
bas
ed tr
aini
ng fo
r Thi
nkpa
ds. T
estin
g on
the
web
(w
ww
.pc.
ibm
.com
/trai
ning
).•
RD
C03
–C
D b
ased
trai
ning
for D
eskt
ops.
Tes
ting
on th
e w
eb
(ww
w.p
c.ib
m.c
om/tr
aini
ng).
•XW
2001
–C
D b
ased
trai
ning
for S
erve
rs. T
estin
g is
on
the
web
. (w
ww
-1.ib
m.c
om/s
erve
rs/e
serv
er/e
duca
tion/
cust
/xse
ries/
cust
xser
ies.
htm
l)* R
DC
03 is
the
prer
equi
site
for X
W20
01
Reg
istr
atio
n fo
r Tes
ting
http
://w
ww
.pc.
ibm
.com
/trai
ning
/pci
_reg
istra
tion_
busi
ness
_par
t.htm
l
ww
w.p
c.ib
m.c
om/tr
aini
ng
•U
pon
com
plet
ion
of th
e w
eb-b
ased
regi
stra
tion,
yo
u w
ill no
w h
ave
acce
ss to
take
the
RXW
01,
RXW
02, R
DC
03 &
RTC
03 te
sts.
•Th
is u
ser i
d an
d pa
ssw
ord
is fo
r the
PC
Inst
itute
on
ly (w
ww
.pc.
ibm
.com
/trai
ning
) to
com
plet
e th
ese
test
s.•
Not
e : R
XW01
is th
e fir
st te
st y
ou s
houl
d ha
ve
the
adm
inis
trato
r tak
e fo
r IBM
to re
cogn
ize
you
as a
Ser
vice
r.
Serv
er T
estin
g R
egis
tratio
n80
0-93
7-37
37 o
ptio
n 3
•Ex
perie
nced
tech
nici
ans
may
test
out
by
goin
g di
rect
ly to
the
on-li
ne m
aste
ry te
st a
t
•ht
tp://
ww
w-1
.ibm
.com
/ser
vers
/ese
rver
/edu
catio
n/cu
st/x
serie
s/cu
stxs
erie
s.ht
ml
•Se
lect
the
hype
rlink
, "Ta
ke a
Cou
rse
Now
", un
der A
dditi
onal
Info
rmat
ion.
You
will
nee
d an
IBM
ID a
nd p
assw
ord,
that
has
bee
n as
soci
ated
with
a P
artn
erIn
foID
and
pas
swor
d, to
acc
ess
the
test
.
•To
est
ablis
h an
IBM
ID a
nd p
assw
ord,
ple
ase
follo
w th
e in
stru
ctio
ns li
sted
bel
ow:
•1)
Clic
k th
e "N
eed
A IB
M ID
and
Pas
swor
d ?
" box
.
•2)
Clic
k th
e "R
egis
ter f
or a
n IB
M ID
" hyp
erlin
k,.
•3)
Com
plet
e th
e 3
step
regi
stra
tion
proc
ess
to e
stab
lish
an IB
M ID
: Cre
ate
IBM
ID n
ame
and
pass
wor
d, p
rovi
de p
erso
nal i
nfor
mat
ion,
su
bmit
requ
est.
•To
mig
rate
you
r IB
M ID
and
pas
swor
d, p
leas
e fo
llow
the
inst
ruct
ions
list
ed b
elow
:
•IM
PORT
ANT:
Do
you
have
a P
artn
erIn
foID
and
pas
swor
d?
•Ye
s:O
pen
the
follo
win
g U
RL
to m
igra
te y
our I
BM ID
and
Par
tner
Info
ID: h
ttps:
//pire
g.bo
ulde
r.ibm
.com
, to
acce
ss th
e xS
erie
sC
olle
ge
web
site
.
•N
o:C
all t
he G
loba
l Par
tner
Wor
ldC
onta
ct S
ervi
ces
at (8
00) 4
26-9
990,
pre
ss 0
for t
he o
pera
tor.
Serv
er T
estin
g R
egis
tratio
n
(con
tinue
d)
•Pl
ease
not
e:
•Yo
u w
ill n
eed
to p
rovi
de y
our n
ame,
IBM
ID a
nd p
w, a
nd L
OCI
D.
•Yo
u w
ill re
ceiv
e an
em
ail f
or P
artn
erW
orld
, ver
ifyin
g th
e m
igra
tion
of y
our I
D.
•Th
e IB
M ID
and
pw
will
be
activ
e in
24
hour
s af
ter t
he m
igra
tion.
•4)
Ret
urn
to th
e xS
erie
sC
ampu
s w
ebsi
te a
t : h
ttp://
ww
w-1
.ibm
.com
/ser
vers
/ese
rver
/edu
catio
n/cu
st/x
serie
s/cu
stxs
erie
s.ht
ml
•5)
Clic
k th
e "T
ake
a C
ours
e N
ow" l
ink.
•6)
Sel
ect ,
"All
othe
r xSe
ries
Busi
ness
Par
tner
's cl
ick
here
", an
d en
ter y
our I
BM ID
and
pas
swor
d.
•7)
You
are
now
on
the
xSer
ies
Col
lege
web
site
. Fro
m th
is h
omep
age,
ent
er th
e e-
mai
l add
ress
ass
ocia
ted
with
you
r IBM
ID a
nd
pass
wor
d.
•8)
Pro
ceed
to th
e R
egis
tratio
n pa
ge -
Ente
r you
r per
sona
l inf
orm
atio
n /S
elec
t the
"I'm
regi
ster
ing
for S
ervi
ce T
rain
ing"
box
/ En
ter y
our
Busi
ness
•Pa
rtner
and
trai
ning
info
rmat
ion
/ Clic
k re
gist
er
•9)
Reg
istra
tion
Com
plet
e / C
lick
Con
tinue
•10
) The
xSe
ries
Col
lege
Wor
kspa
ce lo
ads
on y
our s
cree
n / S
crol
l dow
n to
Ser
vice
Trai
ning
/ D
oubl
e cl
ick
XW20
01-S
ervi
cing
xSe
ries
Serv
ers
Part
1
•11
) Fol
low
the
inst
ruct
ions
to c
ompl
ete
the
test
. An
on-li
ne v
ersi
on o
f you
r cer
tific
ate
will
appe
ar. (
Prin
t Ver
sion
) A c
opy
of y
our c
ertif
icat
e w
ill b
e•
sent
to y
ou v
ia e
mai
l .
http
://w
ww
-1.ib
m.c
om/s
erve
rs/e
serv
er/e
duca
tion/
cust
/xse
ries/
cust
xser
ies.
htm
l
Ecla
im.c
om
•Ec
laim
is th
e w
eb b
ased
app
licat
ion
used
for a
ll w
arra
nty
trans
actio
ns,
incl
udin
g w
arra
nty
parts
ord
erin
g.•
Onc
e th
e sy
stem
s re
flect
com
plet
ion
of R
XW01
(tw
o bu
sine
ss d
ays
afte
r tes
t com
plet
ion)
, em
ail s
uppo
rt@ec
laim
.com
to re
ques
t an
ecla
im
seria
l num
ber a
nd p
assw
ord.
The
em
ail m
ust i
nclu
de y
our n
ame,
five
di
git l
ocat
ion
id, e
mai
l add
ress
, com
pany
nam
e an
d te
leph
one
num
ber.
•Yo
ur e
clai
m lo
gin
info
rmat
ion
will
then
be
emai
led
back
to y
ou w
ithin
ei
ght b
usin
ess
hour
s. O
nce
your
tech
nici
ans
have
com
plet
ed th
e ne
cess
ary
train
ing
you
will
be s
et u
p fo
r pla
cing
cla
ims.
(Yo
urlo
gon
will
give
you
acc
ess
to h
ttps:
//wca
.ecl
aim
.com
)•
The
Serv
ice
Man
agem
ent S
uppo
rt C
ente
r can
sup
port
you
on a
ny n
onte
chni
cal q
uest
ions
you
may
hav
e w
ith E
clai
m.
SMSC
–80
0-42
6-33
91
•Pl
ease
cal
l ED
S fo
r (Ec
laim
) tec
hnic
al s
uppo
rt.
949-
450-
9150
(opt
ion
2, th
en 1
)
Serv
ice
Supp
ort G
uide
Appr
oved
Ser
vice
rPro
gram
Ser
vice
Su
ppor
t Gui
de
War
rant
y Se
lf M
aint
aine
r Ser
vice
Su
ppor
t Gui
de
Serv
ice
and
Supp
ort P
rofil
e M
anag
emen
t (SP
M)
http
://w
ww
.ibm
.com
/pc/
partn
er/s
pm/
Logg
ing
on to
SPM
•Si
gn in
pag
e, c
lick
on 'S
ign
in' t
o ge
t to
next
logi
n st
ep.
Logg
ing
on to
SPM
•En
ter y
our W
eb ID
and
pas
swor
d. I
f you
don
't al
read
y ha
ve o
ne, c
lick
on th
e R
egis
ter l
ink
to o
btai
n a
Web
ID/P
W.
SPM
Reg
istra
tion
Logg
ing
on to
SPM
•Th
e fir
st ti
me
you
acce
ss th
e sy
stem
it w
ill pr
ompt
you
for y
oura
utho
rizat
ion
and
pin
num
ber.
If y
ou d
o no
t kno
w y
our a
utho
rizat
ion
and
pin
num
ber y
ou c
an
cont
act t
he S
MSC
, the
y w
ill em
ail y
ou y
our a
uth/
pin.
Logg
ing
on to
SPM
•Th
e ho
me
page
for t
he S
PM h
as li
nks
to a
cces
s th
e SP
M, S
SG, E
clai
m,
Educ
atio
n, W
arra
nty
Look
up, P
arts
Loo
kup,
and
EC
As.
To a
cces
s th
e SP
M
use
eith
er th
e IB
M S
PM li
nk o
r the
IBM
Ser
vice
and
Sup
port
Prof
ile
Man
agem
ent l
ink.
Gra
ntin
g SP
M A
cces
s•
Serv
ice
Man
ager
s an
d Ad
min
istra
tors
hav
e th
e ab
ility
to g
rant
read
-onl
y
cont
act,
read
-onl
y co
mpa
ny, o
r adm
in a
cces
s to
any
con
tact
at t
he lo
catio
n(s)
th
ey h
ave
adm
in a
cces
s to
. Se
lect
the
loca
tion
id fr
om th
e ho
me
page
, clic
k on
Vi
ew A
ssoc
iate
d C
onta
cts,
Sel
ect t
he c
onta
ct n
ame
that
requ
ires
acce
ss, C
lick
on V
iew
Priv
ilege
s, c
lick
on E
dit,
and
sele
ct th
e ac
cess
leve
l for
eac
h co
mpa
ny.
Clic
king
Upd
ate,
then
Don
e w
ill gr
ant u
ser a
cces
s.
Send
ing
Use
rs A
uth/
Pin
•Th
e co
ntac
t can
now
acc
ess
the
SPM
by
regi
ster
ing
for a
Web
ID a
nd e
nter
ing
thei
r aut
h/pi
n. I
f the
y do
n't k
now
thei
r aut
h/pi
n th
eir a
dmin
istra
tor c
an s
end
it to
th
em.
The
adm
in w
ould
clic
k on
the
cont
act n
ame
and
clic
k th
e R
esen
d lin
k in
th
e Au
thor
izat
ion
ID s
ectio
n.
View
Com
pany
Pro
file
•Fr
om th
e lo
catio
ns p
age,
the
user
wou
ld s
elec
t the
loca
tion
id li
nk th
ey w
ant t
o vi
ew.
They
can
vie
w a
ddre
ss in
form
atio
n, b
rand
s au
thor
ized
to s
ervi
ce (b
ased
on
trai
ning
), te
chni
cal t
rain
ing,
and
ass
ocia
ted
cont
acts
.
View
Con
tact
Pro
file
•Fr
om th
e lo
catio
ns p
age,
the
user
wou
ld s
elec
t the
loca
tion
id li
nk th
ey w
ant t
o vi
ew,
then
clic
k on
Vie
w A
ssoc
iate
d C
onta
cts
link.
The
adm
inis
trato
r can
Add
a N
ew C
onta
ct (w
hich
will
be a
ppro
ved
by IB
M a
dmin
), M
ove
to L
ocat
ion
(whi
ch w
ill al
low
adm
in to
sel
ect a
noth
er lo
catio
n w
ithin
his
acc
ess
leve
l to
mov
e co
ntac
t to
-will
be a
ppro
ved
by IB
M),
or R
emov
e fro
m L
ocat
ion
(will
be a
ppro
ved
by IB
M a
dmin
). C
licki
ng o
n th
e co
ntac
t nam
e w
ill al
low
you
to v
iew
au
th/p
in, t
rain
ing,
com
pany
ass
ocia
tion(
s), c
ertif
icat
ions
, and
act
ive
to s
ervi
ce.
View
Tra
inin
g•
From
the
loca
tions
pag
e, th
e us
er w
ould
sel
ect t
he lo
catio
n id
link
they
wan
t to
view
, the
n cl
ick
on T
echn
ical
Tra
inin
g lin
k.
Serv
ice
Man
agem
ent S
uppo
rt C
ente
r(S
MSC
)1-
800-
426-
3391
, SM
SC@
US.
IBM
.CO
M
•Th
e SM
SC is
a n
on-te
chni
cal r
emot
e su
ppor
t cen
ter t
o as
sist
you
with
issu
es s
uch
as :
•W
arra
nty
oper
atio
ns m
anag
emen
t•
IBM
war
rant
y po
licy
and
busi
ness
pra
ctic
es•
War
rant
y pr
oces
sing
exc
eptio
n re
ques
ts•
Ecla
im.c
om n
on-te
chni
cal a
ssis
tanc
e •
War
rant
y st
art u
p an
d au
thor
izat
ion
•In
form
atio
n on
A+
and
war
rant
y tra
inin
g re
quire
men
ts
War
rant
y C
laim
Cen
ter
(WC
C)
1-80
0-38
8-70
80O
ptio
n 3,
then
1
•Th
e W
CC
is a
rem
ote
supp
ort c
ente
r to
help
with
issu
es
such
as
:
•W
arra
nty
Cla
ims
•Tr
acki
ng S
hipm
ents
•R
etur
ns (R
ecei
ving
Cen
ter)
•Ba
ck O
rder
Sup
port
•Pr
ovid
e As
sist
ance
for P
robl
em C
laim
s•
Cal
l Tag
s fo
r Ret
urni
ng P
arts
Com
mon
ly U
sed
Tele
phon
e N
umbe
rs a
nd W
ebsi
tes
: •
SMSC
800-
426-
3391
or
smsc
@us
.ibm
.com
•D
eale
r Tec
h Su
ppor
t 80
0-42
6-77
63•
DW
CC
800-
388-
7080
(opt
ion
3,1)
•N
atio
nal P
arts
Cen
ter
800-
388-
7080
(opt
ion
2,1)
•Ec
laim
Sup
port
Cen
ter
949-
450-
9150
(opt
ion
2,1)
•C
ompT
ia63
0-26
8-18
18•
Ecla
imht
tp://
wca
.ecl
aim
.com
•IB
M P
C In
stitu
te E
duca
tion
8
00-9
37-3
737
(opt
ion
4)•
Trai
ning
w
ww
.pc.
ibm
.com
/trai
ning
•Se
rver
Tra
inin
g
w
ww
-1.ib
m.c
om/s
erve
rs/e
serv
er/e
duca
tion/
xser
ies/
800-
937-
3737
(opt
ion
3)
Rev
iew
Che
cklis
t
•R
evie
w o
f Sta
rt U
p Ki
t Con
tent
s•
Busi
ness
Par
tner
Web
site
–Te
chni
cal W
ebsi
te –
Parts
Loo
kup,
Eng
inee
ring
Cha
nges
, Tip
s–
Educ
atio
n –
Uni
que
user
nam
e/pa
ssw
ord
–Pr
oduc
t Ent
itlem
ent
–Se
rvic
e Su
ppor
t Gui
de–
Ecla
im –
Uni
que
user
nam
e/pa
ssw
ord
–Se
rvic
e Pa
rtner
Dat
abas
e (S
PDB)
-Ser
vice
man
ager
acc
ess
only
•U
ser N
ame,
Pas
swor
ds•
Educ
atio
n R
equi
rem
ents
, Adm
inis
trato
rs a
nd
Tech
nici
ans
•Su
ppor
t Tea
ms,
Pho
ne N
umbe
rs &
UR
Ls•
Not
sur
e? C
all S
MSC
@ 8
00-4
26-3
391
or e
mai
l SM
SC@
US.
IBM
.CO
M