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Welcome to the IBM Warranty Service Program

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Page 1: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

Wel

com

e to

the

IBM

War

rant

y Se

rvic

e Pr

ogra

m

Page 2: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

Intro

duct

ion

•Ac

tions

requ

ired

to b

ecom

e w

arra

nty

auth

oriz

ed•

Syst

em re

quire

men

ts fo

r CD

bas

ed e

duca

tion

and

web

ac

cess

•Ed

ucat

ion

CD

s –

futu

re u

pdat

es w

ill be

mai

led

auto

mat

ical

ly, n

o ch

arge

•Ec

laim

.com

–th

e w

eb b

ased

app

licat

ion

used

for a

ll w

arra

nty

trans

actio

ns•

Serv

ice

and

Supp

ort G

uide

(SSG

) –yo

ur o

nlin

e re

fere

nce

guid

e fo

r all

war

rant

y in

form

atio

n•

Serv

ice

and

supp

ort P

rofil

e M

anag

emen

t (SP

M) –

offe

rs

acce

ss to

IBM

Tec

hnic

al in

form

atio

n, S

SG, a

nd o

ther

te

chni

cal s

ites

as w

ell a

s ac

cess

to tr

aini

ng re

cord

s an

d co

mpa

ny c

onta

ct in

form

atio

n.

Page 3: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

Syst

em R

equi

rem

ents

•H

ardw

are

and

softw

are

requ

irem

ents

for t

he S

ervi

ce T

rain

ing

plat

form

hav

e be

en u

pdat

ed to

sup

port

the

curre

nt C

D-R

OM

-bas

ed

mul

timed

ia tr

aini

ng p

acka

ges

and

the

new

onl

ine

cour

ses.

Min

imum

conf

igur

atio

n m

ust i

nclu

de:

•IB

M c

ompa

tible

sys

tem

350

MH

z or

bet

ter P

entiu

m

•32

MB

min

imum

mem

ory

•D

ispl

ay w

ith 8

00 ×

600

addr

essa

bilit

y, 2

56 c

olor

s m

inim

um (6

4 K

reco

mm

ende

d)•

16-b

it So

undB

last

er™

or c

ompa

tible

sou

nd c

ard

•6X

CD

-RO

M d

rive

•In

tern

et c

onne

ctio

n at

56

K m

inim

um•

Win

dow

s 95

, Win

dow

s 98

, Win

dow

s 20

00 o

r Win

dow

s N

T•

Net

scap

e 4.

61 o

r hig

her o

r Int

erne

t Exp

lore

r 5.0

Page 4: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

IBM

War

rant

y Se

rvic

eSt

artu

p K

itC

onte

nts

NO

TE: T

estin

g is

not

requ

ired

on a

ll of

the

CD

’s li

sted

Thin

kCen

treM

50 &

A50

PR

DC

36

Net

Vist

aS4

2R

DC

35

Net

Vist

aM

42R

DC

34

Net

Vist

aX4

1 M

/T 2

283/

6274

RD

C33

Des

ktop

Sys

tem

sR

DC

03

Thin

kPad

R50

RTC

37

Thin

kPad

G40

RTC

36

Thin

kPad

T40

RTC

35

Thin

kPad

R40

RTC

34

Thin

kPad

X30

RTC

33

Mob

ile S

yste

ms

RTC

03

War

rant

y Tr

aini

ng D

escr

iptio

nPa

rt N

umbe

r

IBM

X S

erie

s Se

rver

s M

/T 8

645

XRM

23

Serv

ice

Tool

s fo

r x S

erie

s Se

rver

sXR

M22

IBM

X S

erie

s Se

rver

s Ta

pe L

ibra

ry M

/T 4

560

XRM

21

IBM

X S

erie

s Se

rver

s 45

0 M

/T 7

688

XRM

20

Serv

icin

g IB

M X

Ser

ies

Serv

ers

XRM

01

IBM

eSe

rver

xSer

ies

200

M/T

847

8R

NC

34

Net

finity

FAST

200/

200R

M/T

354

2R

NC

32

Thin

kCen

treS5

0R

DC

37

Page 5: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

IBM

War

rant

y Se

rvic

eSt

artu

p K

itC

onte

nts

pt2

NO

TE: T

estin

g is

not

requ

ired

on a

ll of

the

CD

’s li

sted

War

rant

y Ba

sics

for

Adm

inis

trato

rs/T

echn

icia

nsR

XW01

/02

IBM

eSe

rver

Bla

de C

ente

r M/T

867

7, 8

688

REC

12

IBM

eSe

rver

xSer

ies

335

M/T

867

6R

EC11

IBM

Int

elliS

tatio

nE

Pro

REC

10

IBM

eSe

rver

xSer

ies

345

M/T

867

0R

EC09

IBM

eSe

rver

xSer

ies

343

M/T

882

7R

EC08

IBM

eSe

rver

xSer

ies

255

M/T

868

5R

EC07

IBM

eSe

rver

xSer

ies

440

M/T

868

7R

EC06

IBM

RXE

-100

Rem

ote

Expa

nsio

n En

clos

ure

M/T

868

4R

EC05

IBM

eSe

rver

xSer

ies

360

M/T

868

6R

EC04

IBM

eSe

rver

xSer

ies

380

M/T

868

3R

EC03

IBM

eSe

rver

XSer

ies

300

M/T

867

2R

EC02

3600

Ser

ies

LTO

Tap

Aut

omat

ion

Fam

ily a

nd

SDLT

(SC

SI) T

ape

Driv

eR

EC01

IBM

X S

erie

s Se

rver

M/T

883

5XR

M26

IBM

X S

erie

s Se

rver

M/T

887

0XR

M24

Page 6: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

Req

uire

d Tr

aini

ng

•R

XW01

–W

arra

nty

Basi

cs fo

r Adm

inis

trato

rs –

At le

ast o

ne p

erso

n at

you

r loc

atio

n m

ust c

ompl

ete

this

cou

rse

and

once

they

com

plet

e th

e te

st o

n th

e w

eb y

our l

ocat

ion

id w

ill be

act

ivat

ed. M

ay ta

ke48

ho

urs

for t

he s

yste

ms

to re

flect

war

rant

y au

thor

izat

ion.

•R

XW02

–W

arra

nty

Basi

cs fo

r Tec

hnic

ians

–Ea

ch te

chni

cian

mus

t co

mpl

ete

this

cou

rse.

•Pr

oduc

t Spe

cific

Tra

inin

g Ex

pire

s af

ter 1

yea

r•

RTC

03 –

CD

bas

ed tr

aini

ng fo

r Thi

nkpa

ds. T

estin

g on

the

web

(w

ww

.pc.

ibm

.com

/trai

ning

).•

RD

C03

–C

D b

ased

trai

ning

for D

eskt

ops.

Tes

ting

on th

e w

eb

(ww

w.p

c.ib

m.c

om/tr

aini

ng).

•XW

2001

–C

D b

ased

trai

ning

for S

erve

rs. T

estin

g is

on

the

web

. (w

ww

-1.ib

m.c

om/s

erve

rs/e

serv

er/e

duca

tion/

cust

/xse

ries/

cust

xser

ies.

htm

l)* R

DC

03 is

the

prer

equi

site

for X

W20

01

Page 7: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

Reg

istr

atio

n fo

r Tes

ting

http

://w

ww

.pc.

ibm

.com

/trai

ning

/pci

_reg

istra

tion_

busi

ness

_par

t.htm

l

Page 8: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

ww

w.p

c.ib

m.c

om/tr

aini

ng

•U

pon

com

plet

ion

of th

e w

eb-b

ased

regi

stra

tion,

yo

u w

ill no

w h

ave

acce

ss to

take

the

RXW

01,

RXW

02, R

DC

03 &

RTC

03 te

sts.

•Th

is u

ser i

d an

d pa

ssw

ord

is fo

r the

PC

Inst

itute

on

ly (w

ww

.pc.

ibm

.com

/trai

ning

) to

com

plet

e th

ese

test

s.•

Not

e : R

XW01

is th

e fir

st te

st y

ou s

houl

d ha

ve

the

adm

inis

trato

r tak

e fo

r IBM

to re

cogn

ize

you

as a

Ser

vice

r.

Page 9: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

Serv

er T

estin

g R

egis

tratio

n80

0-93

7-37

37 o

ptio

n 3

•Ex

perie

nced

tech

nici

ans

may

test

out

by

goin

g di

rect

ly to

the

on-li

ne m

aste

ry te

st a

t

•ht

tp://

ww

w-1

.ibm

.com

/ser

vers

/ese

rver

/edu

catio

n/cu

st/x

serie

s/cu

stxs

erie

s.ht

ml

•Se

lect

the

hype

rlink

, "Ta

ke a

Cou

rse

Now

", un

der A

dditi

onal

Info

rmat

ion.

You

will

nee

d an

IBM

ID a

nd p

assw

ord,

that

has

bee

n as

soci

ated

with

a P

artn

erIn

foID

and

pas

swor

d, to

acc

ess

the

test

.

•To

est

ablis

h an

IBM

ID a

nd p

assw

ord,

ple

ase

follo

w th

e in

stru

ctio

ns li

sted

bel

ow:

•1)

Clic

k th

e "N

eed

A IB

M ID

and

Pas

swor

d ?

" box

.

•2)

Clic

k th

e "R

egis

ter f

or a

n IB

M ID

" hyp

erlin

k,.

•3)

Com

plet

e th

e 3

step

regi

stra

tion

proc

ess

to e

stab

lish

an IB

M ID

: Cre

ate

IBM

ID n

ame

and

pass

wor

d, p

rovi

de p

erso

nal i

nfor

mat

ion,

su

bmit

requ

est.

•To

mig

rate

you

r IB

M ID

and

pas

swor

d, p

leas

e fo

llow

the

inst

ruct

ions

list

ed b

elow

:

•IM

PORT

ANT:

Do

you

have

a P

artn

erIn

foID

and

pas

swor

d?

•Ye

s:O

pen

the

follo

win

g U

RL

to m

igra

te y

our I

BM ID

and

Par

tner

Info

ID: h

ttps:

//pire

g.bo

ulde

r.ibm

.com

, to

acce

ss th

e xS

erie

sC

olle

ge

web

site

.

•N

o:C

all t

he G

loba

l Par

tner

Wor

ldC

onta

ct S

ervi

ces

at (8

00) 4

26-9

990,

pre

ss 0

for t

he o

pera

tor.

Page 10: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

Serv

er T

estin

g R

egis

tratio

n

(con

tinue

d)

•Pl

ease

not

e:

•Yo

u w

ill n

eed

to p

rovi

de y

our n

ame,

IBM

ID a

nd p

w, a

nd L

OCI

D.

•Yo

u w

ill re

ceiv

e an

em

ail f

or P

artn

erW

orld

, ver

ifyin

g th

e m

igra

tion

of y

our I

D.

•Th

e IB

M ID

and

pw

will

be

activ

e in

24

hour

s af

ter t

he m

igra

tion.

•4)

Ret

urn

to th

e xS

erie

sC

ampu

s w

ebsi

te a

t : h

ttp://

ww

w-1

.ibm

.com

/ser

vers

/ese

rver

/edu

catio

n/cu

st/x

serie

s/cu

stxs

erie

s.ht

ml

•5)

Clic

k th

e "T

ake

a C

ours

e N

ow" l

ink.

•6)

Sel

ect ,

"All

othe

r xSe

ries

Busi

ness

Par

tner

's cl

ick

here

", an

d en

ter y

our I

BM ID

and

pas

swor

d.

•7)

You

are

now

on

the

xSer

ies

Col

lege

web

site

. Fro

m th

is h

omep

age,

ent

er th

e e-

mai

l add

ress

ass

ocia

ted

with

you

r IBM

ID a

nd

pass

wor

d.

•8)

Pro

ceed

to th

e R

egis

tratio

n pa

ge -

Ente

r you

r per

sona

l inf

orm

atio

n /S

elec

t the

"I'm

regi

ster

ing

for S

ervi

ce T

rain

ing"

box

/ En

ter y

our

Busi

ness

•Pa

rtner

and

trai

ning

info

rmat

ion

/ Clic

k re

gist

er

•9)

Reg

istra

tion

Com

plet

e / C

lick

Con

tinue

•10

) The

xSe

ries

Col

lege

Wor

kspa

ce lo

ads

on y

our s

cree

n / S

crol

l dow

n to

Ser

vice

Trai

ning

/ D

oubl

e cl

ick

XW20

01-S

ervi

cing

xSe

ries

Serv

ers

Part

1

•11

) Fol

low

the

inst

ruct

ions

to c

ompl

ete

the

test

. An

on-li

ne v

ersi

on o

f you

r cer

tific

ate

will

appe

ar. (

Prin

t Ver

sion

) A c

opy

of y

our c

ertif

icat

e w

ill b

e•

sent

to y

ou v

ia e

mai

l .

Page 11: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

http

://w

ww

-1.ib

m.c

om/s

erve

rs/e

serv

er/e

duca

tion/

cust

/xse

ries/

cust

xser

ies.

htm

l

Page 12: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

Ecla

im.c

om

•Ec

laim

is th

e w

eb b

ased

app

licat

ion

used

for a

ll w

arra

nty

trans

actio

ns,

incl

udin

g w

arra

nty

parts

ord

erin

g.•

Onc

e th

e sy

stem

s re

flect

com

plet

ion

of R

XW01

(tw

o bu

sine

ss d

ays

afte

r tes

t com

plet

ion)

, em

ail s

uppo

rt@ec

laim

.com

to re

ques

t an

ecla

im

seria

l num

ber a

nd p

assw

ord.

The

em

ail m

ust i

nclu

de y

our n

ame,

five

di

git l

ocat

ion

id, e

mai

l add

ress

, com

pany

nam

e an

d te

leph

one

num

ber.

•Yo

ur e

clai

m lo

gin

info

rmat

ion

will

then

be

emai

led

back

to y

ou w

ithin

ei

ght b

usin

ess

hour

s. O

nce

your

tech

nici

ans

have

com

plet

ed th

e ne

cess

ary

train

ing

you

will

be s

et u

p fo

r pla

cing

cla

ims.

(Yo

urlo

gon

will

give

you

acc

ess

to h

ttps:

//wca

.ecl

aim

.com

)•

The

Serv

ice

Man

agem

ent S

uppo

rt C

ente

r can

sup

port

you

on a

ny n

onte

chni

cal q

uest

ions

you

may

hav

e w

ith E

clai

m.

SMSC

–80

0-42

6-33

91

•Pl

ease

cal

l ED

S fo

r (Ec

laim

) tec

hnic

al s

uppo

rt.

949-

450-

9150

(opt

ion

2, th

en 1

)

Page 13: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

Serv

ice

Supp

ort G

uide

Page 14: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

Appr

oved

Ser

vice

rPro

gram

Ser

vice

Su

ppor

t Gui

de

Page 15: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

War

rant

y Se

lf M

aint

aine

r Ser

vice

Su

ppor

t Gui

de

Page 16: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

Serv

ice

and

Supp

ort P

rofil

e M

anag

emen

t (SP

M)

http

://w

ww

.ibm

.com

/pc/

partn

er/s

pm/

Page 17: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

Logg

ing

on to

SPM

•Si

gn in

pag

e, c

lick

on 'S

ign

in' t

o ge

t to

next

logi

n st

ep.

Page 18: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

Logg

ing

on to

SPM

•En

ter y

our W

eb ID

and

pas

swor

d. I

f you

don

't al

read

y ha

ve o

ne, c

lick

on th

e R

egis

ter l

ink

to o

btai

n a

Web

ID/P

W.

Page 19: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

SPM

Reg

istra

tion

Page 20: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

Logg

ing

on to

SPM

•Th

e fir

st ti

me

you

acce

ss th

e sy

stem

it w

ill pr

ompt

you

for y

oura

utho

rizat

ion

and

pin

num

ber.

If y

ou d

o no

t kno

w y

our a

utho

rizat

ion

and

pin

num

ber y

ou c

an

cont

act t

he S

MSC

, the

y w

ill em

ail y

ou y

our a

uth/

pin.

Page 21: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

Logg

ing

on to

SPM

•Th

e ho

me

page

for t

he S

PM h

as li

nks

to a

cces

s th

e SP

M, S

SG, E

clai

m,

Educ

atio

n, W

arra

nty

Look

up, P

arts

Loo

kup,

and

EC

As.

To a

cces

s th

e SP

M

use

eith

er th

e IB

M S

PM li

nk o

r the

IBM

Ser

vice

and

Sup

port

Prof

ile

Man

agem

ent l

ink.

Page 22: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

Gra

ntin

g SP

M A

cces

s•

Serv

ice

Man

ager

s an

d Ad

min

istra

tors

hav

e th

e ab

ility

to g

rant

read

-onl

y

cont

act,

read

-onl

y co

mpa

ny, o

r adm

in a

cces

s to

any

con

tact

at t

he lo

catio

n(s)

th

ey h

ave

adm

in a

cces

s to

. Se

lect

the

loca

tion

id fr

om th

e ho

me

page

, clic

k on

Vi

ew A

ssoc

iate

d C

onta

cts,

Sel

ect t

he c

onta

ct n

ame

that

requ

ires

acce

ss, C

lick

on V

iew

Priv

ilege

s, c

lick

on E

dit,

and

sele

ct th

e ac

cess

leve

l for

eac

h co

mpa

ny.

Clic

king

Upd

ate,

then

Don

e w

ill gr

ant u

ser a

cces

s.

Page 23: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

Send

ing

Use

rs A

uth/

Pin

•Th

e co

ntac

t can

now

acc

ess

the

SPM

by

regi

ster

ing

for a

Web

ID a

nd e

nter

ing

thei

r aut

h/pi

n. I

f the

y do

n't k

now

thei

r aut

h/pi

n th

eir a

dmin

istra

tor c

an s

end

it to

th

em.

The

adm

in w

ould

clic

k on

the

cont

act n

ame

and

clic

k th

e R

esen

d lin

k in

th

e Au

thor

izat

ion

ID s

ectio

n.

Page 24: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

View

Com

pany

Pro

file

•Fr

om th

e lo

catio

ns p

age,

the

user

wou

ld s

elec

t the

loca

tion

id li

nk th

ey w

ant t

o vi

ew.

They

can

vie

w a

ddre

ss in

form

atio

n, b

rand

s au

thor

ized

to s

ervi

ce (b

ased

on

trai

ning

), te

chni

cal t

rain

ing,

and

ass

ocia

ted

cont

acts

.

Page 25: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

View

Con

tact

Pro

file

•Fr

om th

e lo

catio

ns p

age,

the

user

wou

ld s

elec

t the

loca

tion

id li

nk th

ey w

ant t

o vi

ew,

then

clic

k on

Vie

w A

ssoc

iate

d C

onta

cts

link.

The

adm

inis

trato

r can

Add

a N

ew C

onta

ct (w

hich

will

be a

ppro

ved

by IB

M a

dmin

), M

ove

to L

ocat

ion

(whi

ch w

ill al

low

adm

in to

sel

ect a

noth

er lo

catio

n w

ithin

his

acc

ess

leve

l to

mov

e co

ntac

t to

-will

be a

ppro

ved

by IB

M),

or R

emov

e fro

m L

ocat

ion

(will

be a

ppro

ved

by IB

M a

dmin

). C

licki

ng o

n th

e co

ntac

t nam

e w

ill al

low

you

to v

iew

au

th/p

in, t

rain

ing,

com

pany

ass

ocia

tion(

s), c

ertif

icat

ions

, and

act

ive

to s

ervi

ce.

Page 26: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

View

Tra

inin

g•

From

the

loca

tions

pag

e, th

e us

er w

ould

sel

ect t

he lo

catio

n id

link

they

wan

t to

view

, the

n cl

ick

on T

echn

ical

Tra

inin

g lin

k.

Page 27: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

Serv

ice

Man

agem

ent S

uppo

rt C

ente

r(S

MSC

)1-

800-

426-

3391

, SM

SC@

US.

IBM

.CO

M

•Th

e SM

SC is

a n

on-te

chni

cal r

emot

e su

ppor

t cen

ter t

o as

sist

you

with

issu

es s

uch

as :

•W

arra

nty

oper

atio

ns m

anag

emen

t•

IBM

war

rant

y po

licy

and

busi

ness

pra

ctic

es•

War

rant

y pr

oces

sing

exc

eptio

n re

ques

ts•

Ecla

im.c

om n

on-te

chni

cal a

ssis

tanc

e •

War

rant

y st

art u

p an

d au

thor

izat

ion

•In

form

atio

n on

A+

and

war

rant

y tra

inin

g re

quire

men

ts

Page 28: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

War

rant

y C

laim

Cen

ter

(WC

C)

1-80

0-38

8-70

80O

ptio

n 3,

then

1

•Th

e W

CC

is a

rem

ote

supp

ort c

ente

r to

help

with

issu

es

such

as

:

•W

arra

nty

Cla

ims

•Tr

acki

ng S

hipm

ents

•R

etur

ns (R

ecei

ving

Cen

ter)

•Ba

ck O

rder

Sup

port

•Pr

ovid

e As

sist

ance

for P

robl

em C

laim

s•

Cal

l Tag

s fo

r Ret

urni

ng P

arts

Page 29: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

Com

mon

ly U

sed

Tele

phon

e N

umbe

rs a

nd W

ebsi

tes

: •

SMSC

800-

426-

3391

or

smsc

@us

.ibm

.com

•D

eale

r Tec

h Su

ppor

t 80

0-42

6-77

63•

DW

CC

800-

388-

7080

(opt

ion

3,1)

•N

atio

nal P

arts

Cen

ter

800-

388-

7080

(opt

ion

2,1)

•Ec

laim

Sup

port

Cen

ter

949-

450-

9150

(opt

ion

2,1)

•C

ompT

ia63

0-26

8-18

18•

Ecla

imht

tp://

wca

.ecl

aim

.com

•IB

M P

C In

stitu

te E

duca

tion

8

00-9

37-3

737

(opt

ion

4)•

Trai

ning

w

ww

.pc.

ibm

.com

/trai

ning

•Se

rver

Tra

inin

g

w

ww

-1.ib

m.c

om/s

erve

rs/e

serv

er/e

duca

tion/

xser

ies/

800-

937-

3737

(opt

ion

3)

Page 30: Welcome to the IBM Warranty Service Program - ps …ps-2.kev009.com/pccbbs/access_ibm_br/ibm_warranty_startup... · Introduction • Actions required to become warranty authorized

Rev

iew

Che

cklis

t

•R

evie

w o

f Sta

rt U

p Ki

t Con

tent

s•

Busi

ness

Par

tner

Web

site

–Te

chni

cal W

ebsi

te –

Parts

Loo

kup,

Eng

inee

ring

Cha

nges

, Tip

s–

Educ

atio

n –

Uni

que

user

nam

e/pa

ssw

ord

–Pr

oduc

t Ent

itlem

ent

–Se

rvic

e Su

ppor

t Gui

de–

Ecla

im –

Uni

que

user

nam

e/pa

ssw

ord

–Se

rvic

e Pa

rtner

Dat

abas

e (S

PDB)

-Ser

vice

man

ager

acc

ess

only

•U

ser N

ame,

Pas

swor

ds•

Educ

atio

n R

equi

rem

ents

, Adm

inis

trato

rs a

nd

Tech

nici

ans

•Su

ppor

t Tea

ms,

Pho

ne N

umbe

rs &

UR

Ls•

Not

sur

e? C

all S

MSC

@ 8

00-4

26-3

391

or e

mai

l SM

SC@

US.

IBM

.CO

M