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Welcome to Queanbeyan-Palerang

New Residents’ Guide

This is a controlled document. Before using this document, ensure it is the latest version by checking QPRC’s intranet, website or electronic management system. Printed or downloaded versions of this document are uncontrolled.

Queanbeyan-Palerang New Residents’ Guide

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Message from the Mayor .............................. 3Important contacts ......................................... 4

Queanbeyan-Palerang at a glanceSize and location............................................. 5Population ......................................................... 5Climate............................................................... 5

Queanbeyan-Palerang Regional CouncilAbout Council .................................................. 6Responsibilities .................................................7Paying your rates ............................................ 8Our website ....................................................... 9Communicating with you ............................. 9

Getting settledWaste management..................................... 10Local community associations ....................11Water supply ................................................... 12WaterWise ........................................................ 12Schools and childcare ..................................13Public hospitals ...............................................14Banks and credit unions ...............................14Taking care of your pets ...............................15Citizenship ........................................................15Natural disasters ............................................16

Getting aroundPublic transport .............................................. 17

Things to doQueanbeyan Library .....................................18Showgrounds ...................................................19

The Q ................................................................20Museums ..........................................................20Community Facilities ....................................21Q-One Queanbeyan Aquatic Centre ...... 22Eastern Pools .................................................. 22Q-One Indoor Sports Centre ..................... 23 Axis Youth Centre .......................................... 23Parks and sportsfields ................................. 24Braidwood Recreation Ground ................. 24The Scar ........................................................... 25Captains Flat MTB Park .............................. 25Skateparks ...................................................... 25Other useful contacts .................................. 26

Braidwood village


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Welcome to your new home

Queanbeyan-Palerang extends a warm welcome to our newest residents. We hope you enjoy your new home and the many things that our region has to offer.

Our unique location is a gateway to our national capital, which provides us with many benefits. We have it all here - a country lifestyle as well as easy access to city services and amenities which cater for a cosmopolitan lifestyle.

Queanbeyan is one of the fastest growing regional centres in the state. Our whole region is expected to grow in population to over 77,000 by 2036. Queanbeyan-Palerang Regional Council is working hard to ensure that the necessary infrastructure and services are in place to cope with this increased growth.

Our region has much to offer for new residents. To help you settle into your new home we have developed this New Residents’ Guide. It is designed to answer most of the questions that anyone new to our community would ask - such as how do I get my power and gas connected, where are the schools, medical facilities and other community facilities?

We hope this information will assist you in settling into our community and enjoying what Queanbeyan-Palerang has to offer. If you have any other Council-related questions please call Council’s Customer Service Centre on 1300 735 025 during business hours and our helpful staff will be able to point you in the right direction.

Welcome.

Cr Tim OverallMayor

Tim OverallPh: 6285 6223

E: [email protected]

Queanbeyan Park


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Important contactsEmergency servicesFor emergencies .......................................................................................................................................000Queanbeyan Police Station, Farrer Place ............................................................................ 6298 0599Bungendore Police Station, 49 Gibraltar St, Bungendore .................................................6238 1244Braidwood Police Station, 170 Wallace St, Braidwood ....................................................... 4842 2101Captains Flat Police Station, 178 Foxlow St, Captains Flat ................................................6236 6211Queanbeyan Fire Station, 1/30 Lowe St .................................................................................6297 2332Queanbeyan Ambulance, 7 Erin St ............................................................................................... 131 233Queanbeyan Hospital, 26 Collett St .......................................................................................6150 7000Braidwood Multipurpose Health Service, 73 Monkittee St ...............................................4842 2566State Emergency Service ................................................................................................................ 132 500Lake George Rural Fire Service, 10 Ellerton Drive ................................................................6297 1840

Other ServicesService NSW, Corner Aurora Ave and Aurora Pl ...................................................................... 13 77 88ActewAGL/Evoenergy connections ...............................................................................................13 12 93Essential Energy connections .........................................................................................................13 23 91NSW State Government ................................................................................................................... 133 679

Australia Post Queanbeyan, 1/148 Crawford St, Queanbeyan ......................................................................... 131 318Queanbeyan East, 52 Yass Rd .................................................................................................. 6299 6957Karabar, Shop 19, Karabar Mall ...............................................................................................6299 4648Jerrabomberra, 5/37 Jerrabomberra Parkway .................................................................... 6255 8496Braidwood, 154 Wallace Street ................................................................................................4842 2500Bungendore, 53 Gibraltar Street ............................................................................................... 6238 1399

Council contactsCouncil’s business hours are Monday-Friday 8.30am-4.30pm.

Offices:144 Wallace St, Braidwood10 Majara St, Bungendore256 Crawford Street, Queanbeyan

Queanbeyan River

Contact us:Website: www.qprc.nsw.gov.auEmail: [email protected]: 1300 735 025


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Queanbeyan-Palerang at a glanceSize and locationQueanbeyan-Palerang is located in south-eastern NSW and lies adjacent to the Australian Capital Territory (ACT). The Queanbeyan-Palerang Local Government Area has a population of over 56,000 and covers 5,319km².

ClimateWe experience four very distinct seasons - below are the average minimum and maximum temperatures for each season:

Summer ......................................................12.3-28.3

Autumn .......................................................6.9-20.7

Winter .......................................................... 0.5-12.6

Spring .......................................................... 6.1-20.8

Average rainfall ..................................... 593.6mm

Average wet days per year ...........................63.4

Queanbeyan-Palerang figures from the 2016 Census

People .................................................................. 56,027

Male ....................................................................... 28,133

Female ................................................................. 27,899

Median age .................................................................38

Average children per family ...................................1.8

All private dwellings ......................................... 23,983

Average people per household ............................2.6

Median weekly household income ................$1,882

Median monthly mortgage repayments .... $2,100

Median weekly rent .............................................$300

Country of birth (2016)

Total %

Australia 41,998 75.0

Other top responses

England ...................................................1,692 ..........3.0

India ...........................................................848 ...........1.5

New Zealand ........................................... 784 ...........1.4

Former Yugoslav

Republic of Macedonia ........................ 525 ..........0.9

Philippines ................................................ 454 ..........0.8


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About CouncilQueanbeyan-Palerang Regional Council is your local government. We are the organisation that takes care of the ‘day-to-day’ needs of the community residing in the Queanbeyan-Palerang Local Government Area (LGA).

Council is limited in what it can and cannot do by the NSW Government. Councils operate under a number of State laws, principally the Local Government Act 1993, the Environmental Planning and Assessment Act 1979, the Companion Animals Act 1998, the Impounding Act 1993, the Protection of the Environment Operations Act 1997 and the Roads Act 1993.

Council meetings

Ordinary meetings of Council are held at 5.30pm on the second and fourth Wednesday of each month. Meetings alternate between the Council Chambers in Queanbeyan and Bungendore.

Public participation

Members of the public are invited to attend the Ordinary meetings of Council. The public will be asked to leave the Council Chambers should Council agree to enter into Closed Session.

Members of the public are entitled to address Council on any item on the agenda before the meeting commences. If you wish to do this, you must register your interest with the Clerk of Meeting prior to the meeting commencing.

Meetings are livestreamed via webcast.qprc.nsw.gov.au where archived recordings of previous meetings are still available.

Council Merger

Queanbeyan-Palerang Regional Council was created from a merger of the Palerang and Queanbeyan City Councils. At times, this document refers to the former Palerang Council or former Queanbeyan City Councils as some aspects of service delivery differs. If you are unsure which former Council area you live in see the localities below:

Queanbeyan City Council included the suburbs, localities and villages of Carwoola, Crestwood, Environa, Googong, Greenleigh, Jerrabomberra, Karabar, Queanbeyan East, Queanbeyan West, Queanbeyan, The Ridgeway, Royalla, Tralee and Yarrow.

Palerang Council included the suburbs, villages and localities of Araluen, Back Creek, Ballalaba, Bendoura, Berlang, Bombay, Boro, Braidwood, Budawang, Bungendore, Burra, Bywong, Captains Flat, Carwoola, Charleys Forest, Collector, Corang, Currawang, Durran Durra, Farringdon, Forbes Creek, Googong, Harolds Cross, Hereford Hall, Hoskinstown, Jembaicumbene, Jerrabattgulla, Jinden, Kindervale, Krawarree, Lake George, Larbert, Majors Creek, Manar, Marlowe, Mayfield, Monga, Mongarlowe, Mount Fairy, Mulloon, Neringla, Nerriga, Northangera, Oallen, Palerang, Primrose Valley, Reidsdale, Rossi, Royalla, Snowball, Sutton, Tarago, Tinderry, Tomboye, Urila, Wamboin, Warri, Williamsdale, Wog Wog, Wyanbene, and Yarrow.

Queanbeyan-Palerang Regional Council

Ray Morton Park, Queanbeyan


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Local Government• rates• libraries, community centres and halls• recreation facilities such as public swimming

pools, playgrounds and sporting fields• infrastructure such as local roads, cycleways,

footpaths, sewerage and drainage, bridges, skate parks, public toilets and picnic areas

• stormwater• monitor water quality• environmental and public health services• development control and planning• cemeteries• waste management, including recycling,

greenwaste services and street sweeping• services for specific groups in the community

such as children, young people, older people, people with disabilities, Indigenous people and people from culturally and linguistically diverse backgrounds

• trees and noxious weeds• community events• citizenship ceremonies.

State Government • family and community services• Government housing/Housing NSW• state roads such as Monaro St, Canberra Ave

and Bungendore Rd• drivers’ licences, car registration and traffic

laws

• law enforcement, correctional services • emergency services - police, fire, ambulance

and SES• hospitals• education - primary and secondary• planning laws• forestry• public transport.

ACT Government• Googong Dam• Oaks Estate.

Federal Government• taxes• foreign affairs• social security• industrial relations• trade• immigration and visas• currency• defence.

Others• Electricity and gas are provided by

companies such as Essential Energy and ACTEW

• Streetlight maintenance - Essential Energy.

Responsibilites of each level of government


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If you own a property in the Queanbeyan-Palerang Local Government Area, you are required to pay rates to Council. These rates are used by Council to maintain the area you live in and construct infrastructure to ensure Queanbeyan-Palerang continues to grow.As a ratepayer, you can choose whether you pay your rates in one hit, quarterly, or you can contact Council to set up a direct debit from an account at a frequency that suits you. If you choose to pay your rates on a quarterly basis, the instalments must be paid by 31 August, 30 November, 28 February and 31 May each year.Failure to pay any quarterly bill by the required date automatically renders interest payable on any overdue amount.

You can pay your Council rates in the following ways:

• In person - at Council by cash, cheque or credit card - Mastercard, Visa, Bankcard and most EFTPOS cards.

• POST billpay - in person at Post Offices by cash or cheque or by telephone and internet (from savings or cheque account).

• BPAY - by the Internet. Payments from savings, cheque, Mastercard, Visa and bankcard accounts.

• Direct debit - Council has an application form available on our website www.qprc.nsw.gov.au or by contacting Customer Service on 1300 735 025.

• Mail - forward cheque in separate cover directly to Council.

• Internet - log on to www.qprc.nsw.gov.au and click on the Pay My Rates link on the front page. Payments accepted from Visa or Mastercard.

Paying your rates

Queanbeyan Council Chambers


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Council prides itself on its level of communication with the community and does so through a number of avenues.

Community newsletterThe QPRC News is produced every two months and is delivered to all houses in the Queanbeyan-Palerang local government area. This newsletter contains information on Council decisions, policies, and upcoming events and projects. If the newsletter doesn’t reach your mailbox let us know, or you can find it on www.qprc.nsw.gov.au

Mayoral columnsThe Mayor writes a weekly column in the Queanbeyan Age and Bungendore Weekly and fortnightly in the Braidwood Times which keeps residents up to date with what’s happening in the region.

Weekly e-Newsletter

A weekly e-Newsletter is sent out via email on Friday afternoons, providing regular updates on projects, events, Council decisions and more. Sign up on Council’s website.

Social mediaCouncil has numerous social media accounts, including Facebook, Twitter and YouTube. Facebook accounts exist for Queanbeyan-Palerang Regional Council, The Q Performing Arts Centre, Axis Youth Centre, Q-One Indoor Sports Centre, Q-One Aquatics and Queanbeyan-Palerang Library Services. A Twitter account is held for Queanbeyan-Palerang Regional Council.

Media releasesCouncil regularly issues media releases to news outlets across the region. Media releases can be viewed under Latest News at www.qprc.nsw.gov.au

Fortnightly adCouncil prepares a fortnightly For Your Information ad that appears in the Queanbeyan Age, Braidwood Times and Bungendore Weekly. This is focused on statutory items and items on exhibition.

Our website

Queanbeyan-Palerang Regional Council’s website is the place to get all of the information you need about Council’s services.

Council’s website contains hundreds of pages of information for residents and visitors.

You can use the website to: • pay your rates• see what animals are for sale at

the pound• find plans on public exhibition• look for Council jobs• check out upcoming community events• see your waste collection schedule• find a local park to suit your needs• and much, much more.

Council’s website can be accessed at www.qprc.nsw.gov.au. You can also sign up to receive alerts whenever a new job is uploaded, or sign up to our weekly e-Newsletter.

Communicating with you

IN THIS ISSUE:

Stay up to date with Council and follow us on social media

Have your say in community consultation at yourvoice.qprc.nsw.gov.au

MESSAGE FROM THE INTERIM GENERAL MANAGER

QPRC NewsOfficial newsletter of Queanbeyan-Palerang Regional Council

$70m road packageGreat news for Queanbeyan-Palerang in this year’s NSW budget, with the allocation of $70m towards our road network and $38m of that provided for works to begin this year. Council recognises and appreciates the efforts of our local member, John Barilaro, in securing road funding.

The funding will see the unsealed sections of Nerriga Road constructed, realigned and sealed, and some sealed sections in poor condition rehabilitated. The construction of Nerriga Road will be completed in a number of stages, and will bring the road up to a suitable standard for the growing use of the road. Users of the road should expect roadworks to be ongoing over the next couple of years.

The funding has allowed the duplication of Old Cooma Road from the Edwin Land Parkway intersection through to the Googong Road to be brought forward. The project also includes an intersection upgrade at Googong Road/Old Cooma Road.

A roundabout for the intersection of Malbon Street and Molonglo Street/Kings Highway in Bungendore has also been funded. Council will include the funding for these projects in a subsequent quarterly budget review as more details about the funding is confirmed with NSW Roads and Maritime Services.

Council’s 2017-18 Operational Plan includes $73m of capital works, with over $21m towards the maintenance and upgrades of our road network. The supply of funding from the NSW Government towards roads effectively triples our roadworks program for projects to begin this year. There is further information about some of the other capital works projects that will be delivered in the Operational Plan in this newsletter.

» Queanbeyan Indoor Sports Centre upgrades

» Cat ownership - what are your responsibilities?

» Operational Plan adopted

» What do I need to know about the Council election?

July 2017

The announcement of the $70m roads package from the NSW Government is great news for local residents and means a busy time ahead for Council crews.

There have been a number of highlights for Council this year, including just recently winning Parks and Leisure Australia’s NSW/ACT Park of

the Year for Queen Elizabeth II Park, completing some major roadwork projects on Captains Flat Road and Wanna Wanna Road, and major water main upgrades in Braidwood and Queanbeyan. With the additional NSW Budget funding and Council’s Operational Plan, we look forward to delivering more major projects this year.

Old Cooma Road

Intersection Old Cooma/Googong Roads


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Getting settledDomestic bin servicesThe bins and collection services you receive from Council vary depending on where you live. If you are unsure which former Council area you live in, refer to page 6.

In Queanbeyan and other areas of the former Queanbeyan City Council, the following bins are provided:

1. Houses and town houses have a garbage, recycling and greenwaste bin.

2. Multi-units have garbage and recycling bins which are shared. 3. Rural properties can have a garbage and recycling bin or just a recycling bin.

In the former Palerang Council area, the following bins are provided:

1. Residential properties in the urban areas of Bungendore, Captains Flat and Braidwood have garbage, recycling and greenwaste bins

2. Residential properties in specific areas have garbage and recycling bins, or just a recycling bin

Some areas of QPRC do not currently have a bin collection service. Contact Council’s Waste Management section on 6285 6268, or go to the My Neighbourhood section on www.qprc.nsw.gov.au, where you can find out details on when your waste will be collected.

Waste Transfer Stations

Council operates a number of waste transfer stations where excess recycling, green waste and general waste can be taken. Visit Council’s website for opening times, costs, and details of what will be accepted.

Clean up

For those in the former Queanbeyan City Council area, if you live in a house and have your own set of garbage, recycling and green waste bins you are entitled to two free collections of unwanted items each year. Clean-ups are held throughout the year, except for the two-week period over Christmas and New Year. If you wish to have more than two clean-ups you will be charged for this additional service. To use this service, you must book in advance by calling Council on 1300 735 025.

Residents who live in multi units have two allocated clean-up days a year, usually in March and September. Multi-unit dwellers will receive a flyer notifying them of the dates. Residents in rural areas will have two scheduled clean-ups a year at an allocated location for their area. You will need to meet the contractor there on that day with your trailer load of items. Rural residents will be notified by mail.

Household hazardous chemical collection

Council holds a free collection of household hazardous chemicals once a year. For information on what can be collected and the date and location of the next collection, contact Council on 1300 735 025. We advertise via our normal communication channels (see page 9).

Queanbeyan Waste Minimisation Centre

Council’s Waste Minimisation Centre is located at 5 Lorn Rd. Residents can drop off greenwaste and a number of recyclable items for free. The free service does not apply to businesses. Residents may also purchase shredded green waste for use as garden mulch. The Centre is open from 7.15am-4.15pm, 7 days a week. For more information call 6285 6139.

Other waste management services

Shredded greenwaste at the WAMI


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Local Community AssociationsThere are a number of local community associations that are run by volunteers who provide local information, help new residents settle in to their new area, organise and promote local events, represent the local community in matters of interest and promote a sense of community within their local area.

Araluen Progress AssociationContact email: [email protected]

Burra Community Associationwww.burracommunity.org.au

Bywong Community Associationwww.bywongcommunity.org.au

Captains Flat Community Associationwww.captainsflat.org/association.htm

Carwoola Community Associationcarwoola.org.au

Googong Residents’ AssociationFind the group via Facebook, or email [email protected]

Jerrabomberra Residents’ Associationwww.jra.asn.au

Queanbeyan Ratepayers and Residents AssociationFind the group on Facebook, or email [email protected]

Royalla Community Associationroyallacommunity.com.au

Residents and Friends of Majors Creek NSWFind the group via Facebook

Wamboin Community Associationwww.wamboincommunity.asn.au/home

There are also a number of community groups such as Rotary, Lions and Apex clubs, Landcare groups, scout groups, girl guides, men’s sheds and Country Women’s Association groups who are active in the community.

Community Services

The My Community Directory website lists organisations that provide services that are free or subsidised to the public. You can access the directory via www.mycommunitydirectory.com.au/New_South_Wales/Queanbeyan-Palerang.


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Queanbeyan-Palerang’s water supply systemWithin Queanbeyan, Council has an agreement to purchase water from Icon Water. Queanbeyan’s water supply comes from Googong Dam, which is located in NSW, but is owned by the ACT Government.

Braidwood, Bungendore and Captains Flat have their own water treatment facilities which service the urban area of the three towns/villages. These are managed by Council.

Rural residents are required to source their own water.

Googong Township has a water recycling plant which will see recycled water returned to houses, businesses and schools. Potable water will be sourced from Icon Water and recycled water will be available through purple pipes for water gardens, toilet flushing, firefighting and open space irrigation. More information on how the recycled water system will work for Googong residents is available on the Council website: www.qprc.nsw.gov.au

Water restrictions In Queanbeyan, due to our arrangements with Icon, Council follows its lead when it comes to water restrictions. In November 2010, water restrictions were replaced with Permanent Water Conservation Measures to ensure the community remains water smart even when supplies are at a high level. Features of the Permanent Water Conservation Measures include:• Watering of plants and lawns at any time.• Sprinklers can be used on lawns and plants before 9am and after 6pm on any day from 1

September to 31 May (inclusive).• Vehicles may be washed at any time on a lawn or other porous surface.• Windows and other external parts of buildings may be washed at any time using a bucket and

mop/brush, squeegee or a high-pressure low-volume cleaner.• Private fountains and ponds may now be filled or topped up using a bucket, a watering can or a

handheld hose fitted with a trigger nozzle.• Pools and spas with a capacity of 3,000 litres or more may be topped up before 9am or after

6pm on any day provided that a cover is fitted when the pool or spa is not in use and the pool/spa is registered with Icon.

• Filling of new pools requires an exemption from Icon.• Water storage tanks, dams or lakes must not be filled or topped up using potable water.

For the entire Permanent Water Conservation Measures or more information contact Icon on 6248 3111 or visit www.iconwater.com.au

Council provides a number of incentives through its WaterWise Program. These include the free installation of dual flush toilets for residential properties, a free AAA rated water saving shower rose, and a water audit.

Rainwater tank rebates are available for any residential properties connected to the Queanbeyan-Palerang Regional Council water supply. A washing machine rebate is also available for new 4 or 5 star WELS rated machines.

For commercial properties, rebates are available for the installation of dual flush toilets as well as the free installation of AAA rated water saving shower roses.

For all the details about the WaterWise Program and application forms, visit www.qprc.nsw.gov.au or contact us on 1300 735 025.

WaterWise Program

Googong Dam


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Childcare and schooling servicesQueanbeyan-Palerang has a wide range of childcare, preschool, primary school and secondary school facilities available to suit most family needs.

Childcare centres/Preschools

Bungendore Kids Zone Child Care Centre8 Forster St, Bungendore .......................... 6238 1315Campbell Street Children’s Centre21 Campbell St, Queanbeyan .................6297 4359Captains Flat Preschool17 Foxlow St, Captains Flat......................6236 6333Create Imagine Learn Queanbeyan7-9 McKeahnie St, Queanbeyan ............ 6297 3755Crest Rd Early Learning Centre30 Crest Rd, Queanbeyan .......................6284 2293 Go Kindy Furlong Rd Cnr Furlong Rd and Dawes St, Queanbeyan ............................6284 2022Good Start Early Learning5 Coral Dr, Jerrabomberra ..................... 6299 9962Harris Park PreschoolCnr Isabella and Lowe Streets Queanbeyan ...................... 6297 1689Karabar Preschool191 Cooma St, Karabar ...............................6297 5111Kindy Patch Childcare Centre275 Crawford St, Queanbeyan ............... 6299 7572Nurture One51-57 Hutchison Cct, Queanbeyan ........6284 3180Precious Momentz Childcare88 Bayldon Rd, Queanbeyan ...................6281 2001Queanbeyan Children’s Special Needs Group1 Lowe St, Queanbeyan .............................6299 7271Queanbeyan Family Day Care181 Cooma St, Queanbeyan ....................6285 6253Queanbeyan South Early Learning Centre50 Alanbar St, Karabar ........................... 6128 9000Wallace St Early Learning Centre15A Wallace St, Braidwood .................... 4842 2088Waratah Preschool27 Alanbar St, Queanbeyan ................... 6297 3850

Primary schoolsThe Anglican School 136 Gorman Dr, Googong ................ 6154 9400Bungendore Primary School37 Gibraltar St, Bungendore ..................... 6238 1317Braidwood Central School35/35 Wilson St, Braidwood ....................4842 2249Jerrabomberra Public SchoolCoachwood Ave, Jerrabomberra ..........6299 8860Queanbeyan East Public SchoolYass Rd, Queanbeyan ................................6297 2619Queanbeyan Public SchoolIsabella St, Queanbeyan ...........................6297 2144Queanbeyan South Public SchoolCameron Rd, Queanbeyan......................6297 3043Queanbeyan West Public School100 Morton St, Queanbeyan .................. 6297 2020St Bede’s Primary SchoolPark Lane, Braidwood ...............................4842 2413St Gregory’s Primary SchoolMacquoid St, Queanbeyan ......................6297 2221Lowe St, Queanbeyan ............................... 6297 1396

High schoolsThe Anglican School 136 Gorman Dr, Googong ........................6154 9400Braidwood Central School35/35 Wilson St, Braidwood ....................4842 2249Karabar High SchoolDonald Rd, Queanbeyan .........................6298 4333Queanbeyan High SchoolAgnes Ave, Queanbeyan ......................... 6297 2088

Googong Township are in discussion with the NSW Department of Education to secure a public primary school and public secondary school site within Googong.

Family Day Care

Queanbeyan-Palerang Regional Council coordinates the Family Day Care scheme which provides quality child care for children aged 0–12 in a family environment in private homes of registered caregivers. To enquire about the availability of the service contact 6285 6253.

Playschool

Council also operates an Aboriginal/Torres Straight Islander Playschool Program which can be contacted on 6285 6522.

Other Playschool programs are run by Noah’s Ark and more information is available by calling 6287 1117.


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Queanbeyan HospitalCnr Collett St and Erin St, Queanbeyan............ 6298 9211Queanbeyan Hospital provides public health and welfare services, emergency services, and other allied health services including physiotherapy, X-ray and occupational therapy.

Braidwood Multi Purpose Service77 Monkittee St, Braidwood .................................4842 2566The Braidwood Multi Purpose Service is a small public hospital with an emergency department.

Public Hospitals

ANZ Bank73 Monaro St, Queanbeyan ........................... 131 314

Beyond Bank131 Monaro St, Riverside Plaza, Queanbeyan ................................................6200 5203

Braidwood Community Bank (Bendigo Bank)93-95 Wallace St, Braidwood ..................4842 1700

Bungendore Community Bank (Bendigo Bank)1/33 Ellendon St, Bungendore ................. 6238 0547

Commonwealth BankShop 53-56, Riverside Plaza, Queanbeyan .................................................. 6297 1133

Community CPSShop 113/115, Riverside Plaza, Queanbeyan ................................................ 6200 5222

IMB Banking and Financial ServicesShop 7, Riverside Plaza, Queanbeyan ...6297 4675

Jerrabomberra Community Bank (Bendigo Bank)Shop 2a Jerrabomberra Shopping Village .......... 6299 8357

National Australia Bank90 Monaro St, Queanbeyan.......................... 132 265

St George Bank81 Monaro St, Queanbeyan ...........................133 330

Service One Alliance Bank68/70 Monaro St, Queanbeyan ..........1300 361 761

Westpac98-104 Monaro St, Queanbeyan .............. 6297 5311

Banks and Credit Unions

Queanbeyan Hospital


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Taking care of your petsQueanbeyan-Palerang Regional Council actively encourages residents to exercise responsible pet ownership.

In NSW it is compulsory for all dogs and cats to be permanently identified (microchipped) by the age of 12 weeks and life-time registered by the age of six months. Microchipping can be done at your local Veterinary Clinic for a cost determined by the vet or at the Queanbeyan-Palerang Animal Management Facility for a cost of $40 per animal. Lifetime registration must be paid when your pet reaches six months of age. Registration costs are as follows: Desexed animal $55; Desexed animal pension rate $23; Non-desexed animal $201.

If you move elsewhere in NSW or if you re-home your pet, it is necessary to complete a change of address details form or a change of owner form.

More information on your responsibilities as a pet owner is available on the Council website. You can also find locations for exercising your dog off-lead. Go to www.qprc.nsw.gov.au.

If you have lost a pet and need to contact the Animal Management Facility, you can do so by calling 6285 6269. The Facility is located on the corner of Old Sydney Rd and Ellerton Dr, Queanbeyan and is open from 8.30am-10am and 4pm-5pm Monday-Friday and 1pm-5pm Saturday, closed Sunday.

Becoming an Australian citizenQueanbeyan-Palerang Regional Council hosts Citizenship Ceremonies for people living within the Local Government Area.

If you have been a permanent resident of Australia for two or more years, you may be eligible to apply for citizenship, provided you meet a number of requirements. To become an Australian citizen, you must submit an application and pay a fee to the Department of Immigration. Once the application and fee have been submitted, you will be invited by the Department to attend a short interview where your application will be assessed.

On approval of the citizenship application, residents are invited to attend a Citizenship Ceremony conducted by Queanbeyan-Palerang Regional Council. Presentation of your citizenship certificate at the ceremony is the final step to becoming an Australian Citizen. You cannot receive your citizenship certificate unless you attend the ceremony. If you are unable to attend your allocated ceremony, you will be placed on a waiting list to attend a future ceremony.

For more information visit the Department of Immigration at www.immi.gov.au or call the Department on 131 880.

Citizenship ceremony at Bicentennial Hall, Queanbeyan


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Bushfires

Bushfire is a constant threat to the Australian landscape. Nearly every year, some part of Australia is devastated by these fires. It is important to note that bushfire is not solely a rural problem. As Canberra in 2003 showed, it can affect our suburbs as well. Residents need to assess the level of risk they face within their local area and attempt to reduce the risk in advance. You should make sure you do not become the cause of a bushfire, by lighting fires around your home. Regulations prohibit the lighting of fires unless approval is given in the form of a permit. To obtain a permit you should approach either the NSW Rural Fire Service on 6297 1840 or the NSW Fire Brigade on 6297 2332, depending on which part of Queanbeyan-Palerang you reside in.

How do I know if I am in a bushfire risk area?Your property is more at risk if it is:• close to bushland or areas with significant

ground fuels (bush, scrub etc)• located in a designated Bushfire Prone Area• located in an area with a history of fire

incidents

• on the top of a slope such as a ridge or hill• has combustible material near structures,

such as bushes and shrubs growing next to homes, wood piles, rubbish or leaves in gutters

• the property has limited access making it difficult for you and firefighters to access and exit your property.

What can I do?You should develop a Family Fire Plan, which involves taking preventative measures well in advance to prepare for the eventuality of a bushfire. The Plan should contain information on the following:• a relocation/evacuation plan• protective clothing• provisions for drinking water• tasks to be performed outside the home• tasks to be performed inside the home• what to do with the car• what to do with pets/livestock• gathering of important personal items.

Visit www.rfs.nsw.gov.au/resources/bush-fire-survival-plan for more information

Flooding

Flooding causes an average of $128 million of damage in NSW annually.

It is important to be aware of any flood risk that might exist where you live, where you have property and where you work. Queanbeyan is vulnerable to flooding, as was seen in December 2010 when water rose quickly and caused damage to houses and infrastructure close to the Queanbeyan River.

More information

For more information on preparing and dealing with floods visit the State Emergency Service’s website at www.ses.nsw.gov.au.

Natural disaster information

Flooding in Queanbeyan in 2010


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Public TransportBus ServicesQCity Transit provides public route bus services in Queanbeyan and to Bungendore. To find out their timetable and bus routes contact them on 6299 3722 or visit their website at www.qcitytransit.com.au The routes that operate within Queanbeyan are as follows:830 .......Queanbeyan-Kingston-Manuka-Barton-Russell-Canberra City831 ........Queanbeyan-Narrabundah-Canberra Hospital-Woden832 ........High St-Yass Rd-Spotlight-Atkinson St-Queanbeyan833 ........Queanbeyan-Canberra City Express834 ........Queanbeyan-Fyshwick-Majura Park-Brindabella Business Park835 ........Queanbeyan-Letchworth-Jerrabomberra836........Queanbeyan-Nth Terrace Estate-Jerrabomberra Heights837 ........Googong township to Queanbeyan Interchange838 ........Queanbeyan-Nth West Queanbeyan-Oaks Estate839 ........Queanbeyan-Barracks Flat-Karabar850 .......Bungendore to Queanbeyan

The 840 Queanbeyan and 850 Bungendore LinkLocalLink Route 840 operates within Queanbeyan and will take you to a number of timetabled locations in Queanbeyan before taking you to where you request in the Queanbeyan area. Route 850 travels from Queanbeyan to certain stops in Bungendore, then will take you to where you request in the Bungendore area.

If you want to travel from home to the Queanbeyan CBD then you will need to call the day before you wish to travel and make a booking. For full details on Local Link visit www.qcitytransit.com.au or call 6299 3722.

Community TransportValmar Support Services and NSW Transport operates a Community Transport service for the local area. Community Transport provides transport for the frail, aged, people with disabilities and their carers. To find out more about this service call 6297 2720.

To be eligible to utilise this service you must register with your local Community Transport service. This will involve an assessment to see whether you are eligible to receive the service. Local transport is available to help people travel around Queanbeyan-Palerang during week days (Monday-Friday).

Transport for Veterans

Veterans and war widows with a white or gold Repatriation Health Card issued by the Department of Veterans’ Affairs (DVA) may be eligible for assistance with expenses incurred travelling to a health provider for medical treatment. For more information in regard to utilising this service contact the Department of Veterans’ Affairs on 133 254 or 1800 555 254.

Taxi servicesQueanbeyan TaxisTel 13 22 11 or 6285 1000Bungendore TaxisTel. 0412 381 977

Taxi Transport Subsidy Scheme (TTS)People with a severe and permanent disability may be eligible to join the TTS, administered by NSW Ministry of Transport. For more information contact the Ministry of Transport on 1800 049 971 or visit www.transport.gov.au


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Things to do

Library ServicesQueanbeyan LibraryLocated at 6 Rutledge StPhone 6285 6238Opening hours:Mon, Tues, Wed and Fri 9.30am-6pm,Thurs, 9.30am-7pm, Sat 9.30am-4pm

Bungendore LibraryLocated at Bungendore Primary SchoolGibraltar StreetPhone 6238 0784Mon - closed, Tues & Thurs - 10.30-1pm, 1.30-5pmWed - 1.30-5pm, Fri & Sat - 9am-12.30pm

Braidwood LibraryLocated at Park LanePhone 4842 2091Mon - Fri - 10am-12.30pm, 1.30-5pmSat - 10am-12.30pm

What’s at the Library ?The Queanbeyan Library offers over 70,000 books, magazines, DVDS, music CDs, large print, audio books and E-books. Most of these are available for loan - for pleasure and recreation, study and education, pursuing hobbies and interests, as well as for more detailed research.

There are also newspapers and reference books for reading in the Library and access to a free high speed Internet service.

Becoming a memberResidents of Queanbeyan-Palerang Regional Council have free membership to the Library. To become a member you need ID with your current name and address. With your library card, you can have access to facilities at any branch of the library.

Library on the NetThe Library catalogue and other services are on the internet at library.qcc.nsw.gov.au. You can search the catalogue, renew loans and reserve items and access online information databases.

Mobile Library ServiceQueanbeyan-Palerang Libraries offer a Mobile Library Service. The Mobile Library is stocked with a selection of library materials to borrow and travels to various locations in the local government area, including Araluen, Burra, Bywong, Carwoola, Captains Flat, Fernleigh Park, Googong, Gundillion, Hoskinstown, Jerrabomberra, Mongarlowe, Nerriga and Wamboin. You can view the schedule at library.qcc.nsw.gov.au/My-Library/Mobile-Library-Service

The Libraries are more than just a place to borrow books. A wide range of services are available for users.ChildrenThe library caters for children of all ages with books, videos, magazines, reading kits and DVDs. In Queanbeyan, a Toy Library is provided for young children, and there are storytime session four days each week at 10am for children aged 3-5. The Library has many resources for school assignments and provides regular school holiday activities.

Special collectionsThe Library offers resources for people with hearing or sight disabilities and provides a Homebound service. The Library has developed a number of special collections with information and resources for loss and bereavement, carers, the law and drugs information.Local history and family historyThe Local History Collection contains extensive information on the history of Queanbeyan and the region, and includes an online database of historic photographs.

Special services at the Library


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Braidwood ShowgroundThe Braidwood Showground is located a few kilometres north of Braidwood. It is the location for the annual Braidwood Show. The Show began in 1876 and has run every year with exception on 1908 and 1942. The Show is run by the the Braidwood Show Society. The agricultural show includes sideshow activities, food and beverage stalls, pavilions for stock and displaying the produce, arts and crafts of Braidwood and more.

Bungendore ShowgroundThe Bungendore Show was founded in the 1840s and has run continuously since 1962. It is managed by the Bungendore Pastoral, Agricultural & Horticultural Society, which is an independent body run by volunteers. The aim of the Bungendore Show is to showcase talent, animals, produces, businesses and services in the region and provide a great family day out.

Queanbeyan ShowgroundThe Queanbeyan Showground is located in the heart of Queanbeyan.

The Queanbeyan Show is the major user of the Showground, but don’t be fooled as there are a wide and diverse range of activities at other times of the year. These activities include an annual rodeo, pigeon racing, dog club activities, pony club, circuses, and car club activities, promotions and swap-meets. The Pavilion is regularly used for meetings, church activities, collectable auctions and expos. The local Italian Community Festival is held at the Showground each year.

The Annual Show is held in November and is the most significant event on the calendar. While the Show is held over the weekend, months of planning and hard work by the Queanbeyan Show Society go into preparing for and organising this annual spectacular. Poultry judging, horse events, best in show livestock, Miss Showgirl and the much loved sideshows and amusements all have to be planned and organised. Each year the Show seems to get bigger and better and the Show Society and its hard working Executive and Committee need to be congratulated on their achievements.

The Friends of the Queanbeyan Showground was established in 2009 and undertake projects and fundraising to ensure that there are improvements to the facilities.

Tarago ShowgroundThe Tarago Showground Is located in Goulburn-Mulwaree Council, but in close proximity to Queanbeyan-Palerang. The Tarago Show is held annually.

Queanbeyan Showground grandstand


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The Q - Performing Arts CentreThe Q - Queanbeyan’s Performing Arts Centre was opened in 2008 and has built a reputation as one of the finest performing arts centres in NSW.

The Q attracts world-class shows and presenters and continues to draw healthy crowds. If you’re looking for a top night out at a competitive price then get along to The Q and enjoy the atmosphere.

The Q offers much more than theatrical shows. There is a dedicated arts space which features exhibitions all year round. The foyer can play host to an awards night, wedding or any other celebration.

Each year The Q puts together an impressive season of theatrical shows which are complemented by a number of touring performances. The Q offers patrons the chance to purchase a subscription - either for yourself or as a gift to someone else.

The Q is located just behind the Council buildings in Crawford St.

If you want to find out what’s on at The Q visit www.theq.net.au. Tickets can be purchased from the venue or by phoning 6285 6290.

Visit the MuseumsQueanbeyan Historic Museum

Find out more about the rich and varied history of Queanbeyan and its people. The Queanbeyan Museum tells many of the fascinating stories of the city’s past, through displays of unique collections of historic photographs, documents, costumes, furniture, objects and tools, including a Blacksmith’s Shed and aHospital display. Located in the historic 1875 Police Sergeant’s building in Farrer Place, the Museum is open Saturday and Sunday afternoons from 1pm to 4pm, and at other times by appointment. Contact Phone: 6299 7449 or email [email protected] Printing MuseumTake a nostalgic journey into the history of Queanbeyan’s newspaper printing. The Museum has a collection of fully restored and operating printing presses, including a Linotype dating back to the late 1800s, as well as many printing memorabilia. See demonstrations of the printing presses in action and find out what “Hot off the Press” really means. Located in Farrer Place, next to the Historical Museum. Open Saturday and Sunday afternoons 2pm to 4pm, and at other times by appointment. Contact Phone: 6299 7505 or 6285 6298. Admission is free.Braidwood MuseumThe Braidwood Museum is run by the Braidwood and District Historical Society. It is open Friday to Sunday, 11am-2pm. The museum has a rich collection of objects and archives. Find it at 186 Wallace Street, Braidwood.


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Community FacilitiesA number of community facilities are managed by local section 355 Committees or community associations.

• Braidwood National Theatre and Community Centre

• Bungendore School of Arts • Burra Hall• Bywong Community Hall• Captains Flat Community Hall• Carwoola Community Hall• Hoskinstown Community Hall

If you are interested in making a booking of one of these facilities, visit the Council website at www.qprc.nsw.gov.au/Venues-for-hire to find the contact details for the facility you are interested in. Some of facilities are only hired out to residents of the local area.

In Queanbeyan, there are several community centres which are popular with residents and bookings for these are managed by Council staff.

The Queanbeyan Bicentennial Hall is attached to the Council Chambers in Crawford St and is available for hire throughout the year. The hall regularly hosts weddings, dinners, presentations and other large functions. It looks stunning when

decorated.

The Letchworth Community Centre is located in Crestwood and is available for hire. The centre hosts functions, birthday parties, christenings, community groups, training, social groups and many more.

The Jerrabomberra Community Centre is located on the lake in Jerrabomberra and caters for many community organisations. The centre has recently been expanded to provide more meeting and event space.

The Karabar Community Centre is located at 183 Cooma St, Karabar, in close proximity to the Karabar Shopping Centre. The centre can cater for groups between 2-20 people and is perfect to host training days, business meetings, social gatherings and other groups.

There are also community rooms available for hire at the Riverside Oval Sporting complex and at the Queanbeyan Library.

For information on fees and charges for community facilities, go to q-one.qcc.nsw.gov.au/Community-Faciities/General-Information


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The Queanbeyan Aquatic Centre is situated on the corner of Crawford, Campbell and Antill Sts. The facility has a:• 50m outdoor pool (open October to March)• 25m indoor pool (open all year)• Wet play area - toddler spash zone, water slides,

water guns (open summer season)• Free electric barbecues (October to March)• Free hot showers• Kiosk facilities

The complex’s hours of operation are:

Monday-Friday ............................ 5.30am-8pmSaturday-Sunday ...............................7am-7pmPublic Holidays ................................ 10am-5pm

The centre is closed Christmas Day and Good Friday.

At various times the pool is used for swimming carnivals by outside organisations. This can restrict the areas available for public use. To find out if there are activities which may limit the use of the facility or to find out about opening hours, call 6285 6346.

A new wet-play area was opened at the Q-One Aquatics Summer Activation event on 20 January 2018. This features a toddler-splash pool, a water slide area, and a water gun/fountain area.

There are three public pools in the eastern part of Queanbeyan-Palerang. These are outdoor pools that open for the summer season from November to March. They are operated by the Q-One Aquatics team. For opening hours and entry costs, visit q-one.com.au/aquatics. The Little Nippers Swim School is also available at the eastern pools.

Where are they?

Braidwood Pool is located in Ryrie Park in the centre of Braidwood.

Bungendore Pool is located on Majara Street, Bungendore.

Captains Flat Pool is located on Foxlow Street, Captains Flat.

Queanbeyan Aquatic Centre

Eastern Pools

The Aquatic Centre offers a range of activities for anyone interested in swimming or improving their swimming ability consisting of:• Little Nippers Swim School• Queanbeyan Leagues Swim Club• Lap Swimming• RLSSA Courses• AUSTSWIM Courses• Aqua AerobicsFor more information contact the Aquatic Centre on 6285 6346 or visit q-one.com.au/aquatics.

Braidwood Pool Bungendore Pool Captains Flat Pool

Opening of new wet-play


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The Axis Youth Centre is located in Queanbeyan Park next to the playground. It provides a safe, supervised drug and alcohol free recreational space for young people 12-18 years old and is open for drop-in from 3pm-6pm Wednesdays, 3pm-8pm on Thursdays and Fridays and 1pm-6pm on Saturdays. A minimum of two staff are on duty during drop-in.

The Coordinator is available by appointment from 9:30am-6pm to assist young people. The safety and well being of young people is paramount at all times.

The Centre provides the following free activities and services:• information and referrals to a range of

services• advocacy and support on a range of issues

confronting today’s youth

• someone young people can talk to about any problem no matter how big or how small

• Links to Learning (an alternative education program)

• Internet Café (Broadband)• dedicated home work room with print

facilities• X-Box and Nintendo game consoles• pool table, soccer table and an air hockey

table• half-sized basketball court• DJ equipment.

The Youth Centre can be contacted on 6285 6340 or 6285 6341.

Q-One Indoor Sports CentreThe Q-One Indoor Sports Centre was built in 2011 and was privately operated until September 2014.

The Centre was renovated in 2015-16 to cater for a wider range of sports, including futsal, netball, volleyball and floorball, along with entertainment activities such as bubble football, archery tag, inflatables and birthday parties.

In 2017, Council was also successful in gaining funding of $2.5m from the Australian Government under the Community Development Grant Program for an extension to the centre, providing an additional three multi-purpose courts, two squash courts and refurbishing an existing court into an indoor cricket court. The completed facility opened to the public in September 2018.

The Centre is also home to the Queanbeyan Sporting Gallery. Some of Australia’s greatest sportspeople are honoured in this gallery and there is also an electronic terminal where you can read all about them.

For more information call 6285 6993 or visit http://q-one.qcc.nsw.gov.au/Indoor-Sports

Completion of 2018 upgrade Multi-purpose courts

New squash courts


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Parks and sportsfields

Braidwood Recreation Ground

Queanbeyan-Palerang is home to around 150 parks, gardens, recreation areas and playgrounds. These range from the large parks and playgrounds like Queanbeyan Park and Queen Elizabeth II Park, to the small parks like Boronia Park in Karabar.

To find a park near you, go to www.qprc.nsw.gov.au/My-Neighbourhood, where you can type in your address to find all the parks and services near you. You can also search the parks, reserves and places of recreation via locality or features on the Council website at www.qprc.nsw.gov.au/Facilities-Recreation/Parks-Playgrounds-Sportsfields.

If you are interested in booking a sportsfield or a park facility for a recreational activity, go to www.qprc.nsw.gov.au or contact the Sport and Recreation Officer on 6285 6506 for an application form.

The Braidwood Recreation Ground is located at 1 Keder Street, Braidwood. The Recreation Ground has sports fields, a combined netball/basketball court, a BMX track and an amenities block.

Netball/Basketball court Braidwood BMX track


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The Scar

Captains Flat MTB Park

Skateparks

Looking for a great day out with the family? The Scar on Southbar Rd was formerly a quarry that Council has rehabilitated. It now includes a large dog off-lead area and a top quality BMX track. Parking is available at The Scar and Council has recently undertaken extensive planting to help create some shade.

The BMX Track was designed by one of Australia’s premier designers and has received positive reviews from riders of all levels. The off-lead area is split into two areas, for small and large dogs, and provides residents of Queanbeyan with a safe place to exercise their pets.

Rolling Ground Jindabyne built the Captains Flat MTB Park in 2017. It is a pump track.

There are four skateparks in Queanbeyan-Palerang. They are located at Railway Park on Henderson Road in Crestwood, David Madew Regional Park on Bayside Court in Jerrabomberra, in Moore Park next to the Queanbeyan Aquatic Centre on the corner of Crawford, Campbell and Antill Sts in Queanbeyan and in Bungendore on McMahon Drive.

The Scar BMX track

Kids enjoying the Moore Park skatepark


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Service NSW, Queanbeyan Service Centre, Corner of Aurora Ave and Aurora Place, Queanbeyan East, Tel. 13 77 88, www.service.nsw.gov.au

Access Canberra, ACT Government contact number 13 22 81 or www.accesscanberra.act.gov.au

Centrelink, 183 Crawford Street, Queanbeyan, www.humanservices.gov.au

NSW Office of Environment and Heritage, Regional Operations South Branch, 11 Farrer Place, Queanbeyan, Tel. 6229 7188

NSW Family & Community Services, NSW Housing, Queanbeyan Government Service Centre, 11 Farrer Place, Queanbeyan, Tel. 6229 9600

NSW Department of Juvenile Justice, Queanbeyan Government Service Centre, 11 Farrer Place, Queanbeyan, Tel. 6132 8777

Mugga Lane Resource Management Centre (the tip is situated in Mugga Lane, ACT—fees apply depending on what is being disposed of) Tel. 6232 7111

Queanbeyan Courthouse, 2 Farrer Place, Queanbeyan, Tel. 6298 0409

Queanbeyan Visitor Information Centre, 1 Farrer Place, Queanbeyan, Tel. 6285 6307

Southern Region and Canberra Business Enterprise Centre (SRCBEC), Level 1 RSL Building, 251 Crawford Street, Queanbeyan, Tel. 6297 3121

YMCA, 2 Southbar Road, Queanbeyan Tel. 6297 2334

Councillor contact details

Contact details for councillors can be found at www.qprc.nsw.gov.au/councillors

Members of Parliament (State and Federal)

John Barilaro MP, State Member for Monaro, 213 Crawford Street, Queanbeyan, Tel. 6299 4899

Mike Kelly MP, Federal Member for Eden-Monaro, 19-25 Monaro St Queanbeyan, NSW 6284 2442

Other useful contacts

The Queanbeyan State Government Service Centre in Farrer Place.

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