welcome to: perks and perils optimizing internal & … · 2013-04-14 · acmp global conference...
TRANSCRIPT
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Slide 1
WELCOME TO: PERKS AND PERILS -
OPTIMIZING INTERNAL & EXTERNAL CHANGE MANAGEMENT
Supriya Desai, President, ASC Advisory Richard Batchelor, Change Management & HR Strategy
Garrett Gitchell, President, Vision to Work, Inc. Gail Severini, Senior Consultant, Conner Partners
Ania Szpakowski, Change Director, Zurich Insurance
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Slide 2
• Supriya 13 : 8 • Rich 15 : 3 • Garrett 1 : 16 • Gail 9 : 18 • Ania 14 : 10 TOTALS 52 : 55
YOUR PANELISTS’ EXPERIENCE INTERNAL : EXTERNAL (YRS.)
AIG Air Canada
Bank of America Cisco
Chevron Coke/Odwalla CIBC Insurance
CN Rail Danish Post
Ericsson Communications IBM
JP Morgan Chase Lowe’s Pepsico
Pratt & Whitney PricewaterhouseCoopers
Royal Bank of Canada ServiceMaster UK Gov’t
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Slide 3
TODAY’S LEARNING OBJECTIVES
1. Understand the trend towards building in-house change management capabilities
2. Gain perspective on the nature of typical internal change management entities
3. Explore the success factors of working as an internal or an external change practitioner
4. Explore scenarios for optimizing internal and external change management practitioners for success
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Slide 4
MORE CHANGE = MORE CHANGE MANAGEMENT
V-U-C-A More
strategic change
More CM
VUCA = Volatility, Uncertainty, Complexity & Ambiguity
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Slide 5
INTERNAL CM ENTITIES
1. These models are representative only 2. Every organization is different 3. This is not a scientific perspective
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Slide 6
Ad hoc (internal & external) resources
and use of CM
Typical characteristics: • Various CM practices • High spend on externals • Ad hoc CM training
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Slide 7
Typical characteristics: • Defined ownership of CM • CM methodology of choice • Consistent training as needed
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Slide 8
Typical characteristics: • CM group established • CoP for consistency, etc. • In house cadre of experts
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Slide 9
TYPICAL EXTERNAL ROLES AND APPROACHES
Three classic approaches: 1. Do it for you
2. Do it with you
3. Teach you how to do it
Contractor
Consultant/Advisor
Trainer/Coach
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Slide 10
Ania Szpakowski
Gail Severini, Moderator
Supriya Desai Rich Batchelor
Garrett Gitchell
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Slide 11
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Slide 12
BREAKTHROUGH OPTION A
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Slide 13
BREAKTHROUGH OPTION B
Externals
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Slide 14
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Slide 15
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Slide 16
TYPICAL EXTERNAL ROLES AND APPROACHES
Three classic approaches: 1. Do it for you
2. Do it with you
3. Teach you how to do it
Contractor
Consultant/Advisor
Trainer/Coach
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Slide 17
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Slide 18
INDIVIDUAL SUCCESS FACTORS
Internals • Know right CM
approach for org • Be resilient • Network exceptionally
well • Manage expectations • Understand strategy
Externals • Know CM deeply &
broadly • Earn trust swiftly • Develop key allies • Be flexible and creative • Manage expectations • Maintain equanimity
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Slide 19
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Slide 20
ORGANIZATION SUCCESS FACTORS
Thought Leadership
Broader Access to Information
Established Reputation
Deliverable Focused
Objectivity - No Sacred Cows
Previous Similar Experience
Existing Relationships of Influence & Trust
Few Political Barriers to Hard Conversations
More Engaged with Senior Sponsors
Deep Knowledge of Organization & People
Methodology, Tools, Skills
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Slide 21
HOW DID WE DO?
1. Understand the trend towards building in-house change management capabilities
2. Gain perspective on the nature of typical internal change management entities
3. Explore the success factors of working as an internal or an external change practitioner
4. Explore scenarios for optimizing internal and external change management practitioners for success
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Slide 22
THANK YOU! CONTINUE THE CONVERSATION
• Approach us after the panel or tomorrow. • Join the LinkedIn Discussion in the ACMP group. • Contact us to talk further:
Rich Batchelor [email protected] Supriya Desai [email protected] Garrett Gitchell [email protected] Gail Severini [email protected] Ania Szpakowski [email protected]