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Welcome to Partner Briefing

Agenda

15 min Welcome and Opening Speech (Marketing Person)10 min What’s New with the Microsoft Partner Network? (APOC Program Manager)

•When Is it Happening?50 min System Demo

•Microsoft Action Pack Subscription Demo•Partner Membership Center Demo•Customer Satisfaction Portal Demo•Digital Distribution Portal Demo

15 min Wrap-Up / Q&A

Total duration: 90min

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Welcome Speech

What’s New with the Microsoft Partner

Network?

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When Is It Happening?

July 2009 November 2009 May 2010 October 2010

New MPN competency launched

• Virtualization

Partners enrolling or re-enrolling as Gold Certified Partners must have participated in the Customer Satisfaction (CSAT) Index.

New MPN competencies launched

• Desktop Platform • Server Platform • Systems Management

New MPN competencies launched

• Application Integration• Application Lifecycle

Management• Business Intelligence• Business Productivity• Content Management• Customer Relationship

Management• Data Platform• Enterprise Resource

Planning• Hosting Platform• Identity & Security• ISV• Learning• Medium Business

Solution Provider• Mobility• OEM• Portals & Collaboration• Project & Portfolio

Management• Search• Small Business• Software Asset

Management• Unified

Communications• Volume Licensing• Web Development

Advanced competencies introduced

Enhanced competency benefits available

New MPN competencies launched

• Authorized Distributor• Digital Home• Digital Marketing

New partner logos are available for partner use.

System Demo

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Microsoft Action Pack Subscription walk

through

MAPS Simplified Enrolment Process (SEP)

Effective Feb 1st WW, MAPs had adopted a new Simplified Enrolment Process:

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MAPS Simplified Enrolment Process (SEP)

Partner Membership Center Walk Through

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Partner Public Site

https://partner.microsoft.com/

Windows Live ID Support

Windows Live ID FAQ:

https://partner.microsoft.com/global/program/40029312

Windows Live ID link:

https://accountservices.passport.net/ppnetworkhome.srf

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PMC – Account Information Page

Menu bar in PMC

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CP/GCP Enrolment/Re-enrolment walk

through Summary

4 Steps to CP/GCP Re-enrollment

Membership in the Microsoft Partner Program is valid for one year from your program enrollment or anniversary date. All Partner organizations must re-enroll to avoid membership expiration.

You may re-enroll in the program beginning 90 days before your anniversary date. Only your Organization’s Program Administrator can re-enroll your Organization.

There are four re-enrollment steps, performed in the Partner Membership Center:1. Select a program level for your re-enrollment. (You can only enroll at the

program level for which you meet the requirements.)2. Sign the Microsoft Partner Network Agreement.3. Update your Organization Profile.4. Pay your program fee, if required.

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PMC – Partner Membership Centre Re-enrolment

Partner Points Walk Through

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Earn Partner Points

To achieve your desired level in the Microsoft Partner Network, sign in to the Partner Membership Center and enter your qualifications in the relevant Partner Point earning categories.

You can earn Partner Points in a variety of categories, depending on your business model. The Partner Point earning categories include:

•Microsoft Competencies in which your organization is enrolled. •Selected Microsoft Certified Professional (MCP) certifications.•Tested Microsoft-based solutions that have passed the required software certification, the required software product test, or the Windows Hardware Quality Labs requirements.•Business wins that are verified through references you provide to Microsoft for customer projects that you have delivered. View the Guide to Managing Customer References to learn how.•Customer satisfaction based on feedback from customers doing business with you.

Other Ways to Earn Points•Small Business Specialist enrolment•Microsoft sales performance•Membership of ISV Royalty Program•Competency Bonus Promotion, awarded upon achievement of your first competency

View Partner Points

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Partner Dashboard

CSAT Demo

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What is Customer Satisfaction (CSAT) Index?

1. An online, easy-to-use, automated survey system for measuring customer satisfaction

2. Provides partners with customer feedback & insightful analytics

3. CSAT tool is managed by a market research company called TNS (formerly called Prognostics)

4. Requirement for renewal of Gold Certified Partner membership

Partners must complete three required steps:

Design survey

Upload customer contact information

Select sender invitation options

Launches survey by clicking Finalize & Launch Survey button

System prepares survey invitations to send to customers within 48 hours

Repeat the required steps for each new survey period

Survey Process -- 3 Required Steps

1 3

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Useful CSAT Resources

CSAT Getting Started Guide

URL https://mspp.tns-online.com/MSPortal/resourcecenter/DocLanding.aspx?Type=EC31F173-0CF1-4c57-90F5-BE1599A24426

CSAT Frequently Asked Questions

URL https://mspp.tns-online.com/MSPortal/ResourceCenter/DocLanding.aspx?Type=440C6591-F497-4ded-8A99-EDEE700BFEF2

CSAT Key Dates

URL https://mspp.tns-online.com/MSPortal/Docs/1033/SurveyAdministrationGuide.mht!https://mspp.tns-online.com/msportal/docs/1033/keydates.mht

Digital Distribution Demo

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Go Digital

Digital distribution not only gives you immediate access to your software benefits, it also enables you to more easily manage your software and reduce the environmental impact of the software you receive. You will continue to have the opportunity to order physical media at your discretion.*

With digital distribution you can: •Get software updates faster than with kit shipments.•Download updates the moment they are made available.•Save time and administrative resources.•End management of receipts, cataloguing, distribution, archiving, and disposal of disks—which can lower your media handling costs.•Reduce environmental impact, by decreasing the amount of waste from manufacturing, shipping, and disposing of disk kits.

Check Software download Access Privileges

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Questions/Wrap Up

APPENDIX

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Useful Resources

CSAT Index Tool: https://mspp.tns-online.com/msportal/portal.aspx

Regional Service Centre Contact: https://partner.microsoft.com/global/40032423

Online Technical Communities: https://partner.microsoft.com/global/program/managemembership/actionpack/40014662

Digital Distribution Portal: https://www.microsoft.com/msppdd

Video: Digital Distribution:

Video: Enrolment/Re-enrolment:

Response Time

Online Technical Communities:

Regional Service Centre: Emails response within 24 business hours and with a follow up at least every48 business hours

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Associate An Individual

Quick 3 Steps to Associate an Individual

•Logon to PMC

•Invite individual and email the link

•Individual associate

Enrolment/Re-enrolment walk through Steps

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PMC – Partner Membership Centre Re-enrolment

New order

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New Order page

Order Enrollment kit/ Re-enrollment kit

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Order page

Order summary page

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Payment Page

Customer Reference Walk Through

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3 Easy Steps to Create a Customer Reference

Step 1: Fill in Customer Information

Step 2: Fill in Project Details

Step 3: Review Summary and Submit

Create Customer Reference

Customer Reference

•Reference is valid for 2 years upon approved.

•Do not use Free Domain email alias.

•Customer needs to answer question to approve

reference

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Competency Preview Walk Through

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