welcome to levy restaurants uk - find event jobs with compass group … · 2017-10-19 · levy...

Welcome to Levy

Restaurants UK Casual worker handbook.

Everything you need to know

about working at a Levy Venue

Oct 2015 / Welcome_Book v5 / Levy_HR_Team

2

Welcome Book v3.0 September 2015 | Everything you need to know about working at a Levy venue

Contents

Click on the topic to skip to that section

Section Page Section Page

Welcome to Levy Restaurants UK

3 Registering for online pay-slips

9

Conditions of work 4 Payment 10

Colleague Benefits 4 Holiday Entitlement 10

Breaks 5 Tax and National Insurance

11

Young workers 5 NEST pension scheme 11

Cancellation 5 Deductions from pay 11

Registration 5 Security 12

Change of personal details

5 Prosecutions and criminal convictions

12

Creating Legends elearning

6 Company vehicles 12

Training 6 Conduct and behavior 13

Health and safety at work 6 Confidentiality 13

Hours at work 7 Data Protection 14

Absence and Sickness 7 Equal opportunities Policy

14

Personal belongings 7 Harassment and Bullying 14

Uniform, appearance & personal hygiene

7 Accidents 14

Uniform Standards 8 Permanent and temporary Positions

15

Online payslips 9 Payslip Example 16

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Welcome to Levy Restaurants UK Congratulations on your successful application for a catering position with Levy Restaurants

UK. We are pleased to welcome you to our team.

Our people are central to our success and you are in a position to really make a difference

to the experience of our guests.

This handbook will assist you whilst working with us. It contains all the information you will

need and it is advised that you read it thoroughly but if you have any questions or concerns

please do not hesitate to contact a member of the People Operations Team or your

manager.

Levy Restaurants UK is part of Compass Group which is the worlds’ largest food service

provider, operating in 55 countries around the world.

At Levy Restaurants UK we believe in the values of Nice People, Guest First, Great Food &

Atmosphere which result in us providing our guests with legendary experiences

levyrestaurants.co.uk

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1. Conditions of Work Even though you may have worked for us before, the basis of your engagement is that of a

Casual Worker on a contract for services, and not under a contract of employment. The

Company is under no obligation to offer you employment.

As a Casual Worker you undertake specific engagements and have the right to choose,

without penalty whether or not to accept the offer of an engagement, but having

accepted, you do have a responsibility to come to work. Your engagement automatically

terminates whenever the function or event ends as stipulated on your work offer. The

Company has no obligation to offer you any shifts in the future.

The Company reserves the right to transfer you to suitable alternative work at any time and

this may, on occasion, be without prior notice. The Casual Worker or the Company may

terminate the engagement at any time without giving prior notice.

The Company reserves the right to vary your booking to meet changes in business

requirements.

You will be informed of the following points when you arrive for work:

Your duties and responsibilities

Your unit location and area to report for work

What your meal and break allowance will be and where and when to take them (see

below)

The Company reserves the right to make changes to the terms and conditions of your

engagement; these will be notified to you by the venues People Operations Team or your

manager.

2. Colleague Benefits – Perks at Work As a member of the Levy Restaurants UK family you are able to enjoy the benefits available

to all Compass employees. The benefits website is continually updated with new, local and

seasonal offers which include an impressive range of discounts.

The Perks at Work website allows you to choose benefits that are of real value to you and

consist of a wide range of discounts, high street savings, local deals and cash-back offers.

On selected purchases you can collect WOW Points – a digital currency that can be taken

as a saving on future purchases or redeemed as cashback directly into your bank.

It’s simple to register – you just need your NI number handy!

Visit the website and reap the benefits;

https://compassgroupuk.corporateperks.com

https://compassgroupuk.corporateperks.com/

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3. Breaks

In accordance with the Working Time Regulations all workers are required to take a break.

For all workers over 18 years of age an uninterrupted 20 minute rest period must be taken for

every 6 consecutive hours of work completed. In Levy Restaurants UK you will be given an

unpaid break of 30 minutes.

4. Young Workers

As per the Working Time Regulations, workers under the age of 18 must not work more than 8

hours per day and no more than 40 hours per week. They will also be entitled to an

uninterrupted 30 minutes break for each 4.5 hours of continuous work. This break is unpaid.

They are also unable to work after 10pm unless to ensure continuity of work, in which case

they can work until 11pm. If this occurs the young worker cannot work before 6am or 7am

the next day. There must be a 12 hour rest period between each working day.

Managers are responsible for ensuring that these conditions are adhered to. If you are aged

under 18, we ask that you understand these conditions and agree to sign off within the

required time limits.

5. Cancellation

The Company will only pay for hours or days actually worked. If a function or event is

cancelled or the number of workers required is reduced, even at the last moment when you

have already arrived for work, the Company has no obligation to compensate you. The

Manager responsible for the function or event may make exceptions to this rule under

special circumstances.

6. Registration

Upon registering for work for the first time you will complete an online application form and

provide us with personal details including Bank details, National Insurance details and

appropriate Right to Work documentation. You cannot be paid until you have provided this

information and you have completed your “Creating Legends” online induction.

7. Change of Personal Details

In order for your records to be kept up to date, you should notify a member of the People

Operations Team or your manager if you change your name, personal circumstances, home

address, bank details, or telephone number as soon as possible.

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8. Creating Legends E-Learning

Creating Legends is your start to finding out what it takes to provide Legendary Guest

experiences. It is a Company requirement for you to complete Creating Legends before

starting work with us or we will not be able to pay you.

Creating Legends gives you an insight into our Company, where we operate and how we

operate safely and legally. It contains an array of informative activities and is available from

any broadband enabled device – PC laptop, tablet or phone.

If you are new to Levy Restaurants UK, you will be sent an email with your own unique link to

complete your Creating Legends e-learning.

9. Training

We take our responsibilities regarding legal compliance and appropriate safety training and

information most seriously. Therefore we ask that you complete our e-learning training prior to

you starting work at any of our venues. You will be notified by email of the website you will

need to visit to complete this e-learning.

You may be invited to a venue training session, which will tell you what you need to know

about your job, our customers, the event and the health and safety rules of the site. We

depend on your skills and knowledge to maintain our high standards and reputation of

excellence so it’s important that you attend any scheduled training session.

10. Health and Safety at Work

All workers will be expected to act with due care to prevent injury to themselves and others,

to report accidents, damage to equipment and potential hazards and to follow agreed

working practices.

In particular you must:

Wash your hands after visiting the lavatory, after smoking, eating or disposing of

rubbish.

Report any accident, safety hazard or illness.

Cover cuts with a waterproof, detectable blue plaster.

Exercise good hygiene practices and be sure not to risk contamination of food.

Personal Protective Equipment (PPE) and safety equipment is provided, where appropriate,

for your safety. Colleagues will be expected to comply with all operating instructions and not

to intentionally or recklessly interfere with or misuse anything provided in the interests of

safety.

You must exercise care at all times to ensure the safety and protection of the public and

your fellow colleagues.

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11. Hours at Work

Good time keeping and attendance are crucial to the standard of service that we provide

to our customers and it is your duty to ensure that you arrive a minimum of 15 minutes prior to

the start of your shift and are ready to start on time.

Whilst at work your first responsibility is to the Company and during your work hours you must

not engage in any private business activity on Levy Restaurants UK premises and / or in work

time, whether or not this is for financial gain.

12. Absence and Sickness

All sickness and absences must be reported to the People Operations team or your manager

at least an hour prior to the commencement of your shift, by calling the office on the

number you have been issued with. If you do not telephone to explain your absence you

may be replaced and subsequently not required for the remainder of that event.

13. Personal Belongings We strongly recommend that items of value, and large sums of money are not

brought to any of our venues. Levy Restaurants UK cannot take responsibility for any

loss or damage for these, should you bring them.

At some of our venues you may be asked to seal your wallet/purse and mobile phone

in a clear bag for the duration of your shift.

14. Uniform, Appearance and Personal Hygiene

All personnel working at our venues are expected to conduct themselves and dress to a high

standard

In order to keep the food preparation environment you work in as clean and hygienic as

possible, it is imperative that the uniform you wear is kept clean and free from debris, odours

and stains that could otherwise jeopardise the sanitary environment we are required to work

in.

The uniform we expect you to provide when attending all our venues are:

Plain black, knee length smart skirt OR long plain black tailored trousers (no denim or

jeggings)

Plain black, fully enclosed, polished shoes with a good grip (no sandals, canvas

shoes, high heels or ballet pumps)

Plain black socks if wearing trousers OR flesh tone or black tights, maximum 15 denier

if wearing a skirt

A plain white or plain black long sleeve shirt with a collar – suitable to wear a tie. The

venue you are working at will confirm if the standard is black or white.

Please note: if you do not comply with the venue uniform standard you may not be allowed

to start work or if your shift has commenced this may be terminated.

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At the majority of our venues you will provided with additional uniform items and you will be

informed of this at your induction for that venue.

We do not expect you to clean or iron your uniform yourself. You will be provided with a

clean uniform each day and you must return allocated uniform at the end of each shift.

Some venues may allow you to take uniform home and you will be asked to complete a

declaration form. If this is venue policy, you will be required to launder the uniform items and

ensure they are clean and presentable for your shift. Should you not return the uniform when

requested a deduction will be made from monies owed to you to cover the cost of this.

You should not travel to and from work in your uniform

Name badges, when issued to you, should be worn at all times when you are on duty and

should be returned at the end of your shift.

15. Uniform Standard

To ensure that these uniform requirements and standards are maintained throughout your

shifts, regular uniform reviews will take place.

Please follow these simple uniform standards whenever you are working at our venues:

Nails should be kept short and clean, false nails and nail varnish are not allowed.

Long hair must be tied securely back and kept out of your face with a discreet hair

accessory.

You should be clean shaven or any facial hair should be kept neatly trimmed.

For health and safety reasons no earrings, bracelets or any other jewellery other than

a plain wedding band and a wrist watch may be worn.

Subtle make-up may be worn but fake tan is prohibited as it causes permanent

damage to uniform.

We encourage you to use deodorants and body spray to guard against body odour,

please use them in moderation.

Please ensure that you are correctly dressed at all times:

Shirts should always be tucked in.

Hats should always be worn if provided.

Aprons should be kept clean and changed if they become dirty throughout the day.

Ties and passes (when issued) should be worn inside the apron.

The neck strap of your apron should be worn underneath your collar.

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Examples of Acceptable Footwear

16. Online Payslips

Online payslips work in the same way as paper payslips but you will need to access a secure

website to view your ePayslip. Each week you will be sent an email when your ePayslip

becomes available for you to view online. You will be able to logon to the secure ePayslips

website and view, print or save your pay information at any time of the day. You will need to

register in order to access the secure site please see the registering for online payslips section

for more details. Please see Appendix A for an example of a payslip

17. Registering for Online Payslips

The first time you access your ePayslip information you will need to register online. Please visit

the below website:

https://payslip.wealden.net/COMPASS/registration.asp

To register for ePayslips you will need to provide the following:

Employee number (ERN) This will be given to you on your first day

Date of birth

National Insurance/PPS number

An email address. This is the email address where your ePayslip notifications will be

sent

Your username is your employee number. Once you have setup your ePayslip

account you can change your username to something more memorable.

https://payslip.wealden.net/COMPASS/registration.asp

http://www.uksafetyfootwear.com/acatalog/Mens_Smart_Shoes.html

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Once you have registered for ePayslips an activation email will be sent to the email address

you have provided and you will be asked to verify your details and set a password. You will

then be able to securely access the ePayslip website.

18. Payment

The pay week runs from Thursday to Wednesday, with payment being made into your bank

account one week in arrears on a Wednesday.

Should you have a query with your pay, please contact the People Operations Team at the

venue you have been working at with your query.

Example Payroll Calendar:

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19. Holiday Entitlement

Colleagues who work a full year are entitled by law to 28 days holiday per year, pro rata if

they only work part of the year. As a Casual Worker, you will not have a standard shift

pattern which you can take holidays from, and instead we pay your holiday accrual on

receipt of a written request from yourself.

From the moment you start working with us you will accrue holiday pay. This is based on the

amount you earn and the amount of work you complete with us. Holiday pay is calculated

by accruing 12.07% of your gross earnings.

The holiday year runs from April through to March and must be taken within this time. Holiday

pay can only be paid by your home location i.e. the location where you commenced work.

In order to receive your holiday pay you must:

Send a written request to your home venue

Claim your holiday pay before 31st March of each year. An extension of 1 month will

be granted if you have worked in March

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Any holiday which is not requested within this timeframe cannot be carried over to the new

holiday year and/or paid at a later date. The holiday pay will be lost.

20. Tax and National Insurance

For PAYE workers, Tax and National Insurance contributions are automatically calculated

and deducted from your pay. You will be asked to complete a new starter checklist form

prior to starting your engagement with Levy Restaurants UK to ensure we have the correct

tax information for you.

Our parent company, Compass Group UK, has been asked by Her Majesty’s Revenue and

Customs to tax all staff under PAYE regardless if they are a student or not. Under this

agreement we do not accept P38 student tax forms. National Insurance will not be

deducted from any worker who can provide the Company with a National Insurance

Exemption Certificate.

If you wish to claim back any tax, you will need to contact the tax office for advice. There

are several ways to claim back tax and often any over payment will be automatically

rebated after you have received your final payment. Please note if you would like to request

your P45 after you have finished working with us, this will terminate you from our payroll

system and to work with Compass again you will need to re-apply.

For Tax Queries please contact the Tax Office direct: Telephone Number: 0300 200 3300

Please Quote Reference Number: 671/C145

21. NEST Pension Scheme

For those who will be working with us for over 3 months you may be automatically enrolled

onto the Compass Group pension scheme with Nest. In order to qualify for auto enrollment

you must meet the following criteria:

Be aged at least 22 but under State Pension age

Earn more than £10,000 per year

Be working or normally work in the UK

Not already be an active member of a qualifying scheme with Compass Group

If you have been automatically enrolled the Nest Pension Scheme will contact you directly

with more information and any contribution will be detailed in your wage slip. If you would

like more information about workplace pensions via the Nest Pension Scheme please visit:

www.compass-pensions.co.uk

22. Deductions from Pay

The Company reserves the right to recover any overpayment of wages or holiday

entitlement from your pay or require a repayment from you in respect of any over payments

of wages bonuses and holiday entitlement or any other monies owed, or deemed to be

owed by you to The Company.

http://www.compass-pensions.co.uk/

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The Company reserves the right to deduct money from your wages if you fail to return

company property, including but not restricted to uniforms, accreditation and equipment.

23. Security

You are personally responsible for all Company property including money that you may

handle. This remains the property of the Company at all times along with any equipment,

uniform or protective clothing that is provided for your use. The Company reserves the right

to require you to reimburse the Company for any loss.

If you are handling cash and are operating a till you must always follow the following rules:

You will be required to declare how much cash you have on your person at the

beginning of your shift

All transactions must be registered through the till

No money is to be put in the till drawer which is not part of the transaction

The till drawer must be kept closed between sales. The till drawer is not to be opened

other than a genuine transaction or by an authorised person

Only authorised persons may take money from the till

Company procedures and policies will be followed at all times

Anyone found gambling, consuming alcohol or taking non-prescribed drugs will be

dis-engaged and escorted off the premises immediately

The Company does not insure your property and accepts no liability for loss or damage. You

are responsible for insuring your own belongings; therefore we ask you only bring the minimal

amount with you to work. We may provide a storage area for personal belongings but any

items are stored at your own risk.

It is recognised, for reasons of security, that you must be prepared to be searched by an

authorised person at any time, or on leaving the establishment. This also applies to your

belongings, any locker or accommodation provided by the company. If you are found to be

in the possession of goods without authorisation you may be liable to prosecution.

We strongly believe in the protection of our people, products and assets, as such we reserve

the right to search any member of staff whilst at work. You may refuse to be searched but

this will affect future work offers.

We operate a zero-tolerance policy on theft and dishonesty.

24. Prosecutions and Criminal Convictions

If you are prosecuted for any offence, other than a minor traffic offence, you must disclose

this to a member of the People Operations Team or your manager. Only traffic offences

which do not result in an endorsement of your driving licence are considered to be minor.

The Company may need to conduct criminal record or security checks before employment

is confirmed. You will be informed at the application stage if any such checks are required

and employment will only be confirmed once the vetting procedures have been completed

and are satisfactory.

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25. Company Vehicles

Some workers are required to use Company vehicles to carry out their duties. If you are

required to drive as part of your employment then you should only use the vehicle after

completion of an authority to drive form. You must be aged 21 or over and hold a Full UK

Driving Licence to drive a vehicle for work.

26. Conduct & Behaviour

ALCOHOL AND DRUGS

The Company has the right to expect that a worker’s conduct or performance is not

impaired by drugs or alcohol at work. Even mild alcohol intoxication is likely to result in a

lower standard of performance and a potential increase to health and safety risks in the

workplace, as judgment and concentration are impaired.

The consumption of alcohol on duty, or reporting for duty under the influence of alcohol is

considered a serious issue. The use, possession or sale of illegal drugs at work or the

deliberate misuse of prescribed drugs and substances such as solvents whilst at work is strictly

prohibited. Any colleague in breach of these rules will be disengaged and you will be

escorted from the venue immediately.

In the event that you are travelling on any transport supplied or provided by the Company,

we reserve the right to remove you from such transport in the event that you are under the

influence of alcohol or non- prescription drugs or are abusive to any members of staff or to

the provider of transport. Once you are removed from transport it is your responsibility to

make alternative arrangements.

SMOKING

All our venues are no smoking sites. Smoking (including vaping) is only to take place in the

designated smoking areas. Workers may not smoke in the presence of the general public

whilst at work. Workers may request permission from their line manager to take where

appropriate a ‘smoking break’ but they must return to their workplace at the due time. Such

permission is entirely at the employer's discretion and does not constitute an entitlement.

Workers who disregard the no smoking rules may be disengaged and may be escorted off

site immediately.

CHEWING GUM

The chewing of gum is not permitted at any of our venues and the Company has a zero

tolerance of this. Any colleague found to be chewing gum may have their shift terminated

and be asked to leave the venue immediately.

27. Confidentiality

You shall not, either during your engagement with the Company, or afterwards, divulge to

any individual, Company or undertaking, any confidential information or materials acquired

by you in the course of your employment.

At some of our venues you will be required to sign a Confidentiality Agreement prior to

commencing your engagement. This agreement states that during your engagement with

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the venue, confidential information about the Company, staff, client and its customers must

not be disclosed or used at any time, whether during your engagement or thereafter, other

than in the proper performance of your duties.

For the avoidance of doubt, this includes, without limitation, information on Facebook,

Twitter, Instagram or any such similar social media.

28. Data Protection

The Company is committed to retaining confidential personnel matters that have been

collated during the recruitment process and during the performance of activities. The

storage of data and information complies with the Data Protection Act 1998 and individual

access should be requested in accordance with these principles.

29. Media Policy

Workers are not authorised to contact the media or respond to any media calls without the

knowledge and approval of Compass Group communications team. This applies to all

media across TV, radio, online and print and includes personal contacts, trade magazines,

national and local press. If in doubt or if you are approached you should speak to your line

manager or a member of the People Operations Team.

30. Equal Opportunities Policy

It is the policy of this Company that all persons shall have equal opportunities. There shall be

no discrimination against any person in recruitment, promotion or in any other way, on the

grounds of colour, sex, race, ethnic, national origin, disability or age.

In compliance with this policy, the Company will not tolerate any form of racial or sexual

harassment of one employee by another. Acts of this nature, besides being potentially

unlawful, will be regarded as misconduct and dealt with accordingly.

31. Harassment and Bullying

All workers are entitled to work without harassment, bullying or victimisation because of their

race, colour, nationality, ethnic origin, religion, belief, gender, sexual orientation, marital

status, disability, age, or membership or non-membership of a trade union.

Harassment can involve a single incident or may be persistent. Harassment is harmful to

colleagues, employers and customers alike. It can range from extremes such as violent

outbursts, to less obvious actions such as excluding someone from social activities.

It is every workers responsibility to stand against these behaviours in the workplace and any

colleague found to be violating these rules will be disengaged and you will be escorted from

the venue immediately.

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32. Accidents

Any accident/ incident or near miss must be reported to the venue People Operations Team

or your manager and recorded. Levy Restaurants UK have a duty to investigate any

accident or dangerous occurrence; therefore, you must notify your Manger immediately

should an accident occur.

An Accident Investigation Pack (AIP) must be completed in full for every accident. The

completed AIP must be handed in to a member of the People Operations Team or your

manager and the scene of any accident/incident must be left intact pending an

investigation.

33. Permanent and Temporary Positions If you have enjoyed working with us and would like to be considered for more casual work or

a permanent position we have a number of vacancies within both Levy Restaurants UK and

the wider Compass Group.

You can access these positions by simply clicking on the link below and/or speak to your

People Operations Manager or your manager.

www.levyrestaurantsuk.com – select The Levy Difference then click on Levy People

Selecting Job Search will guide you to our permanent vacancies

Selecting Work with Us will guide you to our temporary positions for all our venues

http://www.levyrestaurantsuk.com/

welcome to levy restaurants uk - find event jobs with compass group … · 2017-10-19 · levy...

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