welcome to class of human resources: volunteers, staff and board members -dr. satyendra singh
TRANSCRIPT
Welcome to class of Human Resources:Volunteers, Staff and Board Members
-Dr. Satyendra Singh
Recruitment Strategy• Precontemplation
– Identify the challenge to get the target volunteers• Doing nothing vs. donating money
• Contemplation– Make the target audience conclude: sensible and desirable thing to do
• Benefits• Costs• Others
• Preparation/action– Activate predisposed volunteers to take action
• Self-efficacy
• Maintenance
Benefits• material benefits
– tangible rewards associated with the monetary value
• solidarity benefits– intangible social rewards
• purposive benefits– intangible rewards from identification with the org. and
its mission
Costs• time• Money
• higher the cost, higher the involvement• Higher participation is associated with higher cost• Costs exceed benefits!
Others
• high motivation to volunteer is not enough (benefit/cost) to promote action– Referral
• teens do not volunteer!• volunteer culture is not there• religion!
Self-efficacyBarriers to inaction must be removed; such as,
• personal schedule too full• I am too young• no transportation• did not know how to get involved• may not be able to honor the volunteer commitment• do not have the necessary skills
Maintenance/retaining volunteers
• value their contribution• appreciate any extra effort from them• do not ignore their complaints• care about their well-beings• care about their opinions• make their jobs interesting• Reward - lapel pin, certificates
Why volunteers quit?
• unreal expectation• lack of appreciative feedback• lack of appropriate training• feelings of second-class compare to full-time staff• excessive demand on time• lack of sense of personal accomplishments
Managing volunteers
• volunteers are dilettantes• volunteers do not pay attention to
training/instruction• volunteers may be already bosses• volunteers are well-to-do members• so• role of volunteers, confidentiality, hours – forthright• create value, team work, leaders at all levels,
positive vision, missions and goals are clear
What board members do?
• Judicially responsible for ensuring objectives of the organization – I.e., within charter of the organization
• Give specific advice• Set governance and policies• Fundraising• Decisions (fiscal, moral, strategic…)• Link to community
– Lawyer legal issues– Banker economic– Educator theme of board
Recruiting Board Members
• material incentive: goods, service, money• social incentives: intangible rewards, status, honor, friends• developmental incentives: new skills, civic responsibilities• ideological incentives: helping is good
• help the community• believe in the agency’s mission• want to accomplish something• may be obligated by employer• want personal development• repaying the agencies
Useful links
• national center for volunteering (UK)– www.volunteering.org.uk
• volunteer Canada– www.volunteer.ca
• volunteerMatch (USA)– www.volunteermatch.org
• volunteer western Australia– www.volunteer.org.au