Welcome to Arriva Trains Wales

Congratulations!Arriva Plc is one of the largest transport services organisations in Europe, employing nearly 33,000 people and delivering more than one billion passenger journeys across eight European countries every year.

Arriva Trains Wales is part of the Arriva Group and employs over 1800 people all across Wales and the border counties. We are one of 26 rail companies in the UK.

Welcome and we’re sure you will enjoy working with us!

Some facts about us….

• we have a fleet of 126 trains covering routes of over 1,009 miles

• We deliver 910 services a day, resulting in our trains covering 13.7 million miles each year

• on average, our services handle around 60,000 passenger journeys a day with the ability to carry over 12,000 customers at any one time

• we operate 244 stations throughout Wales & the border counties of which 53 are staffed

Arriva Trains Wales – Our Vision

•Europe’s best in class train operator•Customers return from choice, day after day•Our people are proud to work for Arriva•A valued partner in our local communities

About us….

• Our commitment is to safety and security, quality, punctuality and cleanliness. We are working constantly to improve the quality of the services we offer our customers. We aim to provide them with:

• reliable train services • clean, attractive stations • good quality levels of information • local, effective, caring management • helpful, friendly employees.

Achievements since start of Franchise

Investments in:• Ticket gates• Ticket vending machines (TVM’s)• Traincrew accommodation

refurbishments• Train refurbishments• New trains – 175’s• CCTV on many stations and all

trains• Customer Information Screens

(CIS) on many stations

Achievements since start of Franchise

• The development of a Standard Pattern timetable which delivered more trains at a regular frequency across all our routes

• A significant improvement in PPM (public performance measure) which is how our train punctuality and reliability is measured in line with all other train companies.

Achievements since start of Franchise – our people

Our challenges• Continually improving train performance• Train and station cleanliness• Keeping control of costs in a changing environment• The age profile of our trains• Increasing customer numbers with higher service

expectations• Weather, animals, trespass and vandalism!• Infrastructure changes – such as new signalling

schemes

Working with Communities

• One of our major successes has been our Adopt-a-Station scheme where community groups look after unstaffed stations.

• Over 100 stations have now been adopted which helps to ensure that stations are seen as an integral part of the community

Tim Bell, Tim Bell,

Managing DirectorManaging DirectorDennis Baker, Human Resources

Ian Bullock, Customer Services

Mike Bagshaw,Commercial

Jon Veitch, Fleet

Amanda Furlong, Finance

Our Values

• Ensuring the safety of employees and customers comes first

• Working together and taking responsibility for delivery to both our customers and fellow employees

• Building and maintaining strong relationships

• Anticipating change and always looking ahead for better ways to ensure consistent delivery

• A strong commercial focus to create long-term value for our shareholders

Any questions.....Over to you……