welcome to a world of opportunities€¦ · © css corp | confidential ––for private...

Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 1

WELCOME

TO A

WORLD OF

OPPORTUNITIES


OUR

JOURNEY

CONSOLIDATION ACQUISITION

GROWTH

SPREAD

SCALE

RE-BRAND - 2010

(RIM)

http://www.inteqnet.com/index.html


Scale with our Global Delivery

CHENNAI, INDIA

Delivery Center

MANILA, PHILIPPINES

Delivery Center

WROCLAW, POLAND

Delivery Center

SAN JOSE, CA

U.S.A. Headquarters

DALLAS, TX, USA

Sales, Client Support

& Delivery

MAURITIUS

Delivery Center

BANGALORE,

INDIA

Delivery Center

NEW YORK, USA

Regional Office

COSTA RICA

Delivery Center

DALIAN, CHINA

Delivery Center

LONDON, U.K.

Regional Office

DRAPER, UT, USA

Delivery Center

SINGAPORE

Regional Office

20

13

4

Languages

Delivery Centers

Continents

* Map only for illustrative purpose and does not reflect international boundaries

Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com

Our

Vision

Our

DNA

Our

Mission

Our

Reputation

Our

Values

CSS Corp's Vision & Mission Statement

CSS Corp is a global leader in support

15+ years of managing

technical and end-to-

end product life cycle

support for B2B & B2C

environments

100+ clients including

Fortune 1000

companies

Strong client

relationships

Very flexible and agile

processes and

delivery models

A billion+ support

transactions

4

To be the global

leader in tech support

to offer enhanced

business value to our

clients

Our

Clients100% Referenceable

Customers

• High standards of professional

& personal integrity

• Deliver enhanced value for

customers & stakeholders

• Innovative & passionate

• Respect & create

opportunities for our

multicultural workforce

• Socially responsible & active

in our communities

Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com

Our Support Services

5

• Customer Care Support

• Premium Support

• Automated Support

• Smart Home Support

• SOHO & SMB Tech Support

• Analytics-driven Support

IT Infra

Support

• Tech Support

• Product Life Cycle Support

• Customer Care Support

• Knowledge Support

• Automated Support

• Analytics-driven Support

• Network Engineering & Consulting

• Network Deployment & Migration

• Network Analytics & Optimization

• Network OperationsConsumer Tech

Support

Carrier Network

Support

Enterprise Tech

Support

• Automated Infrastructure Management Support

• Cloud Migration & Deployment

• IT Helpdesk Support

• Enterprise Security

• End-User Computing Support

• Enterprise Mobility Services

• Application Development & Testing


Where do you

see Yourself in

CSS Corp?


What is required

to be part of

CSS Corp?


To be part of CSS Corp

You need to possess

• Excellent English communication

• Basic knowledge in Hardware,

Networking and OS

• Ability to solve technical queries related

to Networking and Connectivity Issues

• Practical approach towards problem

solving

Passion

Enthusiasm

PerformanceLeadership

Energy

Spirit

Skill

Integrity

Goal

Ambition

Energy

Hard work

Attitude


Program Manager

Project Manager

Team Manager

Team Lead

Escalation Lead / Subject Matter Expert

Senior Support Engineer

Support Engineer

Career with

CSS Corp


Skill+ Outreach Training Program

Technology TrainingProduct & Process

Training

• Voice & Accent

• Language enhancement

• Culture Sensitization

• Customer Orientation

Program

• Email Etiquette

• Activities

• Hardware

• Operating System

• Networking Fundamentals

• Networking Devices

• WAN & Remote

Connectivity

• Wireless Networking

• Product features, functionality,

version and nomenclature

• Product Registration,

Installation, configuration

• Trouble shooting techniques

• Product known issues

• Process & Tools

Soft Skills Training

300 Hrs of

Instructor Led

Training

In the state of Art

Facility

Training

@ No Cost

Access to Techcareer portal

Techcareer.co.in “CSS Corp Certified Tech Support Professional”


Career Path for Future Growth

Technical

Support

Engineer

CAMP@CSS

Network Engineer

Remote Infra structure Engineer

Cloud Administrator

Software Developer

Software Tester

Security Professional


Excellent working

ambience with world-class

infrastructure

Transport facility with

high security measures

Food coupons at

subsidized costs

And More…….

Most importantly, a BRAND NAME you can be proud to work for


Work-life Balance

• Weekly schedule of 5 days x 9 hours

• 24x7 accessibility to all premises

• Workdays and shift work timings subject to

project, client and location needs

• 24 days – General Leave

• 9 days – Festival/National Holidays.

• Compensation Off

• Leave without Pay

• Relocation Leave

• Hospitalization Leave

• “Donate your leave” option

Leave, Holiday & AttendanceHours of Work

Special Leaves

Maternity leave - 84 Days | Paternity leave - 2 Days

Wedding Anniversary/Birthday Leave


Your Life at CSS Corp

Halloween Diwali DJ Night Employee’s Day Out

CPL Christmas Celebration Kite Making


Welcome to

CSS Corp

A world of career

opportunity awaits.

Thank You

welcome to a world of opportunities€¦ · © css corp | confidential ––for private...

Documents