Welcome To

Participant Expectations

What Do You Expect From Today?What Development Activities do you Offer?Are You Currently Measuring?

What?Why?

What is the Purpose of Training?

Produce Bottom-Line ResultsModify Associated BehaviorsLeverage Existing SkillsDevelop New SkillsTransfer Necessary KnowledgeInitiate / Support Change

Common OD Frustrations

Training is Typically Viewed as:A “Support” FunctionLow PriorityInstruction is Non-Productive TimeInefficient Use of ResourcesCostlyUnsupported on the Job

WHY??

Common Sense?

Push to do MORE with LESSThus, LESS (those remaining) must do MOREAnd, LESS must be more productiveAnswer, more / improved skills thru trainingThus, training more important?

What –vs- How

My goal today is to help you recognize that these problems and frustrations stemNot from WHAT we do,But from HOW we do it.

Identify Topic

Train

Identify $ ConstraintsPay / Pray

Frustration

Select Source

Traditional Training Model

Traditional Model Risks

Need is Typically Reactive not ProactiveProgram / Business Alignment LackingPost-Training Skills Support LackingConstraint-Based SourcingExpected Results not SpecifiedNo Learning ContractMeasurement Normally An After-Thought

Traditional Model Risks

Need is Typically Reactive not ProactiveProgram / Business Alignment LackingPost-Training Skills Support LackingConstraint-Based SourcingExpected Results not SpecifiedNo Learning ContractMeasurement Normally An After-Thought

Why Measure Training Impact?

Show Event ImpactMarket Success Story Justify Budgets/ExpensesDemonstrate Knowledge

or Skill TransferEnsure Function SurvivalMeasurement: An Event

Create OwnershipAlign Program / Business

ObjectivesManage ExpectationsEnsure Skill ApplicationDrive Business ResultsMeasurement: A Process

Reactive ReasonsReactive Reasons Proactive ReasonsProactive Reasons

Event Evaluation Smile Sheets(Level 1)

Traditional Training Measures

Skill / KnowledgeTransfer / Retention

Pre & Post Testing(Level 2)

?? Skills ApplicationFinancial Impact?

Measurement: Soft Results

Training does not typically produce results that are readily measurable

Most commonly used measures are not business relevant, not aligned with traditional business metrics

Line not typically involved in:Curriculum development / deploymentMeasurement strategy design / data collectionPost-Training application / support

Summary: Problem Sources

These failures most commonly arise from the absence of two KEY elements:

OwnershipOwnershipOwnershipOwnership

AlignmentAlignment

SupportSupportSupportSupport

InvolvementInvolvement

None of these problems are Design or Delivery related.Each is a systemic problem resulting from HOW not WHAT we do.

So, Why Do Programs Fail?

Lack of Management Involvement / OwnershipPoor Alignment with Business InitiativesCost / Benefit Not Clearly DefinedLack of Internal SupportPre / Post Program Expectations Not Shared

New Measurement Paradigm

Is it time to Is it time to consider a new consider a new Training Training Impact Impact MeasurementMeasurementParadigm?Paradigm?

New Measurement Paradigm

BeginBeginWith theWith the

EndEndIn MindIn Mind

Integrity Through Measurement

The measurement process should be The measurement process should be used to used to

create SUPPORT via involvementcreate SUPPORT via involvement to to

drive business results .drive business results .

create OWNERSHIP thru alignmentcreate OWNERSHIP thru alignmenttoto

focus on and achieve business focus on and achieve business objectivesobjectives

and and

Event Evaluation Smile Sheets(Level 1)

Skill / KnowledgeTransfer / Retention

Pre & Post Testing(Level 2)

Non-Traditional Measures

Event Evaluation Smile Sheets(Level 1)

Skill / KnowledgeTransfer / Retention

Pre & Post Testing(Level 2)

Non-Traditional Measures

BehaviorModification

Internal / External Client Input(Level 3)

ROIBottom-Line / Training ROI

(Level 4)

Ownership Thru Alignment

Do program and business objectives align?• Does this program help us achieve / exceed our

goals and grow the business? How?• Answers = Measures

Will program positively impact profitability?• Does this program help cut costs / enhance

revenues / reduce cycle times? How?• Answers = Measures

An Executive Perspective

Did the program improve productivity / profitability?

Creating Alignment

Report Results

Development ActivityDevelopment ActivityDevelopment ActivityDevelopment Activity

Measurable Business ObjectivesMeasurable Business ObjectivesMeasurable Business ObjectivesMeasurable Business Objectives

Measurable Skill GapsMeasurable Skill GapsMeasurable Skill GapsMeasurable Skill Gaps

Identify Skill SourcesIdentify Skill SourcesIdentify Skill SourcesIdentify Skill Sources Identify AudiencesIdentify AudiencesIdentify AudiencesIdentify Audiences

Measure ImpactMeasure ImpactMeasure ImpactMeasure Impact

Required SkillsRequired SkillsRequired SkillsRequired Skills

Succession PlanningBusiness Planning

Existing SkillsExisting SkillsExisting SkillsExisting Skills

Competencies AnalysisPerformance Evaluations

Design ActivityDesign ActivityDesign ActivityDesign Activity

Program ObjectivesAligned with MeasurableBusiness Objectives

Set Performance ExpectationsSet Performance ExpectationsSet Performance ExpectationsSet Performance Expectations

Development Contract withExpectations / Measures

Creating Ownership

Right Reason Right Development

Development Activities

Job RotationCoachingMentoring

Self-DevelopmentOJT

Project AssignmentsJob Assignments

Cross TrainingCertifications

Seminars / Workshops

Development Activities

Job RotationCoachingMentoring

Self-DevelopmentOJT

Project AssignmentsJob Assignments

Cross TrainingCertifications

Seminars / Workshops

Acquisition

Right Support

ApplicationSkills Improvement Performance Improvement Business Results Report Activity Upgrade

Alignment Business Planning Succession Planning Career Planning Performance Planning

ManagementManagementInvolvementInvolvement

ManagementManagementInvolvementInvolvement

Creating Support

Right Reason Right Development Right Support

ApplicationSkills Improvement Performance Improvement Business Results Report Activity Upgrade

Alignment Business Planning Succession Planning Career Planning Performance Planning

Development Activities

Job RotationCoachingMentoring

Self-DevelopmentOJT

Project AssignmentsJob Assignments

Cross TrainingCertifications

Seminars / Workshops

Development Activities

Job RotationCoachingMentoring

Self-DevelopmentOJT

Project AssignmentsJob Assignments

Cross TrainingCertifications

Seminars / Workshops

Acquisition

Pre-TrainingContract Meeting

Why are you being developed?What will you learn?How will you apply?What is most critical success measure?

Pre-TrainingContract Meeting

Why are you being developed?What will you learn?How will you apply?What is most critical success measure?

Post-TrainingContract Meeting

What was learned?When and how applied?How was it measured?How / When are results reported?

Post-TrainingContract Meeting

What was learned?When and how applied?How was it measured?How / When are results reported?

Driving Business Results

Be Business Persons in Training Environ, not . . .Align Business and Training ObjectivesUse Measurement Process to Get Ownership Use Measurement Process to Ensure Line SupportUse Measurement Process to Facilitate InvolvementEliminate Unnecessary Training Events