Welcome

Thursday: February 18, 201011:00 -12:30 p.m. EST/4:00 - 5:30 p.m. GMT

Welcome

Janet Wigfield

Vice President, Executive DirectorConferences + Events

Diversity Best Practices/Working Mother Media

Today’s Panel

Moderator:Jennifer Brown

Founder & PresidentJennifer Brown

Consulting

Therese ValadezVP Workplace Transformation

American Express

David ThompsonSenior Principal Systems

EngineerBoehringer Ingelheim USA

Nancy Di DiaExecutive Director, CDO

Office of Diversity, Inclusion & Engagement

Boehringer Ingelheim USA Jennifer “Jae” Pi’ilani Requiro

Manager, Diversity Consulting & Inclusion Strategies

Toyota Motor Sales, USA, Inc.

Moderator

Jennifer Brown

Founder & PresidentJennifer Brown Consulting

Jennifer Brown Consulting 20 East 9th Street, Suite 4U New York, NY 10003email: jennifer@jenniferbrownconsulting.com

• Investment in technology− Built to support flexible virtual workplace − Example: AMEX Blue Work

• Workspace reengineering– Importance of workplace “community” – Collaboration is especially prized by Generation X and Y– Breaking down walls to unleash power of physical space

• Roots of change widespread− Grassroots, bottom-up, top-down, sideways − Example: Boehringer-Ingelheim

Generational Workplace Trends

Jennifer Brown Consulting 20 East 9th Street, Suite 4U New York, NY 10003email: jennifer@jenniferbrownconsulting.com

• Customized workplace experiences − Companies creating initiatives with cross-generational appeal− Enhances career options, professional development, and networks

• Involve generations in product/service development– Brings innovation to the organization through a “new pair of eyes” – Work on serious projects relevant to business (plans, metrics, etc.)– Example: Toyota

• Generational differences as entrée into diversity initiatives

Generational Workplace Trends

Jennifer Brown Consulting 20 East 9th Street, Suite 4U New York, NY 10003email: jennifer@jenniferbrownconsulting.com

• New thinking about how to capitalize on employee’s generational differences – Break down walls in the workplace and create collaborative work

environments – Leverage generational input for customers, products, promotions, etc.

• New processes for implementation of these efforts− Build new technologies, communication methods

• New platforms to provide employee “experience”– Shift in organizational hierarchy to allow innovative collaboration– Emergence of generational employee resource groups – New technologies capture customized work styles

What Does Generational Diversity Require?

Presenter

Jennifer “Jae” Pi’ilani Requiro

Manager, Diversity Consulting & Inclusion Strategies

Toyota Motor Sales, USA, Inc.

Please contact Jae for additional information regarding her

presentation

Jennifer “Jae” Pi’ilani RequiroManager, Diversity Consulting

& Inclusion StrategiesToyota Motor Sales, USA, Inc.

jae_requiro@toyota.com

Presenter

Therese Valadez

VP Workplace TransformationAmerican Express

BlueWork is a global initiative that provides smart choices to transform the workplace, as how work gets done evolves at American Express. It is an initiative promoted and supported jointly by Global Real Estate (GRE), Global Human Resources and Global Technologies in partnership with the business units.

Workstyles Workstyles + + WorkspaceWorkspace + + Workplace TechnologiesWorkplace Technologies = BlueWork= BlueWork

GLOBAL TECHNOLOGIES

Workplace Technologies creates connectivity and fosters productivity as well as collaboration with others across different work environments.

GLOBAL HUMAN RESOURCES

Workstyles promote workplace flexibility by enabling work to be done in different ways and providing options for an employee to work in the way that they are most successful and productive.

GLOBAL REAL ESTATE (GRE)

Workspace provides an interactive and collaborative physical work environment to support where and how work is being done.

American Express - BlueWork

Global Innovation Teams,

Network Organizations and Information Flows

Process Efficiency, Global Supply Chains, and Team Information Flows

Financial Services Firms

Consulting Firms

Technology Firms

AXP Implementations have:

−Provided cost savings

−Improved effective utilization of space by 50%

−Positively impacted annual employee survey

BenefitsIncrease Utilization and Flexibility in Real Estate and Respond to Future Growth

Increase Attraction and RetentionIncrease Employee Satisfaction

Real Estate Cost Savings – Lower Expense and Capital

Collaboration

• A vibrant and energizing workspace fosters collaboration and interaction to drive results

• Creates a sense of community and inclusiveness for all the different ways we work

Personal Best • Right tools and workspace to

ensure your personal best without stress, interruptions or distractions

• Smarter choices increases control of your time which sharpens your focus to achieve your personal best and meet the needs of your customers and colleagues

Connectivity

• Build connectivity through interactive work areas

• Broaden social networks leading to a cross pollination of ideas and learning about other aspects of the business

• More effective face to face communication across different Workstyles through shared workspace

BlueWork addresses how work is happening at American Express by opening up the boundaries around where and how work is being done.

Well-being

• Results-driven culture based on sense of well-being, ownership and purpose in one’s work, and availability to global colleagues and customers

• Flexibility and greater choice over how work gets done

• Higher employee engagement to drive results for the business

David ThompsonSenior Principal Systems

EngineerBoehringer Ingelheim USA

Nancy Di DiaExecutive Director, CDO

Office of Diversity, Inclusion & Engagement Boehringer Ingelheim USA

Presenters

•Family-owned global company

•Founded 1885 in Ingelheim, Germany

•Focus on Human Pharmaceuticals and Animal Health

•Corporation: 41,300 employees worldwide

•Operating with 138 affiliated companies in 47 countries

•Net sales U.S. 17 billion dollars in 2008

•Products marketed in some 152 countries

Company History and Outlook

U.S. Awards and Recognition

Officeof

Diversity & Inclusion

BI Diversity & Inclusion

Advisory Council

BI Operating Unit

Diversity Groups

BI Employee Resource

Groups

Field SalesDiversity & Inclusion

Advisory Council

AHBRAERG

D.O.N.E.

La BIICA!

WLIWorking w/ Pride

Ben Venue Labs

BI VetMedica Inc.

BI Chemicals Inc.

BI Roxane Inc. &

Roxane Labs Inc.

NxGen

ORGANIZATIONAL STRUCTURE

“The consistent support, positive attitude, and time that you and your colleagues dedicate to projects such as the X initiative, are not only appreciated, but will contribute to a new era of collaboration and community development within BI”- John Yonsky, Associate Director, Online and Internal Communications (and project stakeholder)

Mission: NxGen leverages generational differences and similarities for professional growth opportunities and inclusion within Boehringer Ingelheim’s workplace and marketplace

NxGen Employee Resource Group

Successful kickoff in October 2009Chair, 2 x co-chairs5-10 core team members230+ NxGen ‘followers’

Wide ranging ‘project portfolio’:Talent Management, Information Technology, Competitive Intelligence, Human Resources, Research and Development

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Send questions to the “Host & Presenters” via the chat feature in your screen

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Instructions for Q&A

Questions & Answers

Moderator:Jennifer Brown

Founder & PresidentJennifer Brown

Consulting

Therese ValadezVP Workplace Transformation

American Express

David ThompsonSenior Principal Systems

EngineerBoehringer Ingelheim USA

Nancy Di DiaExecutive Director, CDO

Office of Diversity, Inclusion & Engagement

Boehringer Ingelheim USA Jennifer “Jae” Pi’ilani Requiro

Manager, Diversity Consulting & Inclusion Strategies

Toyota Motor Sales, USA, Inc.

Closing

Janet Wigfield

Vice President, Executive DirectorConferences + Events

Diversity Best Practices/Working Mother Media

Upcoming eventsUpcoming eventsMarch

3rd – Women’s Leadership Summit – Chicago, IL8th – International Women’s Day Webseminar: The Role of Corporate Social

Responsibility in Improving Women’s Live Around the World April

6th – Best Practice Session: Engaging Diversity at All Levels of the Organization Chicago, IL

May11-12th – Network & Affinity Leadership Congress (NALC) – New York City

For more information visit www.EventsByWMM.com or www.DiversityBestPractices.com

Jennifer Brown Consulting (JBC) is a strategic workplace consulting firm that works with large and small businesses to build forward-thinking organizational practices that foster diversity, leadership and innovation. JBC is a thought leader in blending proprietary, strategic content with external best practices.

Jennifer BrownFounder & President

Jennifer Brown Consulting

JBC areas of expertise include: • Employee engagement and organizational design • Multi-generational work environment solutions• Employee Resource Group/Affinity Group development• Team effectiveness, individual coaching that grows leaders • Diversity and inclusion consulting that drives innovation and business results

JBC provides Diversity, Leadership, and Innovation customized solutions in the following areas:

•Coaching•Content and Thought Leadership•Speaking Engagements

•Consulting •Assessment •Training

About Jennifer Brown & JBC Consulting