welcome - terberg leasing · terberg leasing de duurzame mobiliteitsprovider welcome...

Terberg Leasing De duurzame mobiliteitsprovider

Welcome

Congratulations with your new lease car. We are delighted that you have chosen Terberg Leasing, and would like to take this opportunity to extend a warm welcome. We hope you will enjoy driving one of our lease vehicles.

In the drivers’ map you will find the European Damage Form as well as a manual containing practical tips on how to make the most of your lease vehicle in normal and ab-normal circumstances.

We hope you enjoy driving your new lease car!

Terberg Leasing BV

If you have any questions, please do not hesitate to call our central Service Desk. You will be put through immediately to a specialist who will be able to assist you with any queries you may have regarding servicing your lease car, damage, your fuel card, claims and/or fines.

+31 (0)30 288 47 7424 hours a day, 7 days a week

+31 (0)30 288 47 7424 hours a day, 7 days a weekin the Netherlands and from overseas

In the Netherlands

Servicing and repairs•Youareresponsibleforarrangingtimelyrepairsandservicing

as prescribed by the manufacturer. This also applies to APK (MOT) tests. The first APK inspection for new petrol cars is four years; the next 2 must take place after two years and then every year. So 4-2-2-1-1-1 and so forth. The first APK inspection for new LPG or diesel cars or other fuel types is three years and once a year thereafter. Delivery vans, mini-buses and other vehicles with a GVW of more than 3500 kg must be inspected every year.

•Serviceandrepairworkmayonlybecarriedoutbyrepaircompanies that are approved by the vehicle manufacturer. Tyres, exhausts and shock absorbers may be replaced by qualified specialists.

•Youareresponsibleforcheckingthecar’sengineoilandfluid levels. Please also ensure that you regularly check tyre pressure.

•Duetolongserviceintervalsforsomemakesofvehicles,itis important that you regularly check tyre tread. If you are in any doubt about the tread, we advise you to contact an approved vehicle repair or tyre specialist for advice.

General information

Fuel card (if applicable)Your fuel card can be used anywhere in the Netherlands to refuel your lease car. Please store your pin code in a safe place, away from your card. Costs of inappropriate use will be passed on to you. Report loss or theft immediately to Terberg Leasing, and notify the police. If you wish to use the fuel pass overseas, the rules drawn up by your organisation will apply.

TheftCall our Central Service Desk on +31 (0)30 288 47 74 and obtain a Police Incident Report Form (‘Kennisgeving van aangifte’).

Loss of vehicle registration plateCall our Central Service Desk immediately on +31 (0)30 288 47 74

Download your ‘app’We have developed a useful app to help with practical arrangements regarding the lease car, such as real-time information about your driving behaviour. The app also allows you to contact us directly if you require breakdown assistance.


Replacement vehicleIf your lease car is undergoing repairs, servicing and/or has been damaged, a replacement vehicle will be made available by the damage repair company. Please call our Central Service Desk if you wish to hire a car elsewhere in the Netherlands. The costs for arranging a replacement vehicle are set out in your lease contract. If your company has drawn up separate rules regarding replacement vehicles, we advise you to contact your fleet manager.

BreakdownsVehicle breakdowns are a nuisance and inconvenience. We will do our utmost to get you back on the road as quickly as possible. Call our Central Service Desk on +31 (0)30 288 47 74; they will notify our Breakdown desk immediately.

Damage•ReportdamageassoonaspossiblebycallingourCentral

Service Desk on: +31 (0)30 288 47 74. If necessary, we will engage the help of our emergency service team.

•Intheeventofdamage,pleasecompleteandreturntheEuropean Damage Form within two business days, enclos-ing photos if appropriate, to our Damage department. You must do this even if you have taken out insurance. We will handle claims on your behalf.

•Ifyouenterintoadiscussionwithathirdpartyaboutfillingout the claim form, contact the police or take photos of the incident.

•Intheeventoftheft,break-in,vandalism,orifyourvehicleis damaged by a third party while parked, notify the police immediately or within 24 hours at the latest. Enclose the police report with your completed damage form.


•If you intend tovisitahigh-riskcountry,pleasecontactour Damage department for information about what pre-cautions to take.

Tips: while on holiday•Areyoulikelytoincurcostsoverseasthatarepayableby

Terberg Leasing? If so, you must notify us at all times by calling +31 (0)30 288 47 74.

•CallourCentralServiceDeskifyouarelikelytobeoutofthe country for more than 8 weeks. We will make arrange-ments to ensure that you remain covered.

Buitenland

Breakdown/Damage/Replacement vehicleHas your vehicle broken down or been damaged, or do you require a replacement vehicle? Please call our Central Service Desk on + 31 (0)30 288 47 74. We will be glad to be of service!

Tips: before you leave•Checkthevehicle’sengineoillevels,breakandwiperfluids,

engine coolant, and tyre pressure and make sure that its service history is up to date.

•Makesurethatyouareinpossessionofavalid interna-tional motor insurance certificate (Green Card).

•Pleasenotethatyourleasevehicleisnotcoveredincoun-tries that are not listed on or are excluded from the Green Card. You are not allowed to enter these countries in your lease car.

•All trailers and caravans with a permitted weight over 750 kg must have a separate Green Card.


Other things to bear in mind•Youmustremoveorhaveremovedanyaccessoriesand/or

advertising that you have applied to the lease vehicle at your expense, without damaging the vehicle. You will be responsible for covering the cost of any damage caused.

•Youmustreturnthecarinitsoriginalcondition,cleanedinside and out.

•Thecostsofrepairingdamagedetectedwhenreturningthe lease car will be passed on to your employer. We will of course take into account usage damage and/or other damage. Your employer will only be charged for the latter.

•Anyoptionalextrasoraccessoriesthathavebeenfittedto the vehicle at our expense will remain the property of Terberg Leasing and must remain in the vehicle when you hand it back to us. If this is not the case, the cost of these optional extras/accessories will be passed on to you.

What must you return?When returning your lease vehicle, you must also hand in:•vehicleregistrationcertificateparts1A+1B•greencard•servicemanualandAPKinspectionreport•allkeysandcodecard•caseforremotecontroland/oranti-theftdevice•fuelcard•code(s)forimmobiliser,radio,etc.•instructionbooklet,alarm,radioandnavigationequipment

Where do I return the lease car?You must return the vehicle to our business address, Zeehaenkade 50 in Utrecht, or at another address to be specified by us nearer the time. If the vehicle is not re-turned to the business address of Terberg Leasing, you will remain responsible for the vehicle until it is taken in by an employee of Terberg Leasing in Utrecht.

Returning your lease car


Fuel costs make up almost 20% of the running costs of a car. By changing your driving behaviour, you can achieve con-siderable savings and contribute to a cleaner environment.

The Dutch eco-driving programme “Het Nieuwe Rijden” encourages motorists to drive in an environmentally friendly and safer manner.

•Shifttoahighergearassoonaspossible..•As far as possible, maintain a steady speed and try to

achieve a low RPM in the highest gear possible.

•Lookasfaraheadasyoucanandanticipateothertraffic.

•Ifyouseethatyouwillneedtoslowdownorbrakeforatraffic signal, release the accelerator in time and let the car roll out.

•Turnoffyourengineforshorterstops,forexamplewhenyou are waiting at an open bridge or a railway crossing.

•Checkyourtyrepressureonceamonth.

•Makeuseoftheavailablein-carequipmentsuchasyourcar’s tachometer, cruise control and board computer.

•Drive at a reasonable speed. Fuel consumption rapidlyincreases at speeds above 100 km/hour. At 120 km/hour, this can be as high as 42%.

•Use‘fuelguzzlers’suchasair-conditioning,rearheatingand blowers sparingly.

•Donotdrivelongerthannecessarywitharoofrack,luggagecarrier, ski box or bicycle rack. These create extra wind resistance and increase fuel consumption considerably.

•Avoiddeadweight,forexamplesnowchainsinsummer.Every 10 kg extra can increase fuel consumption by 0.1 litre over 100 km.

Eco driving tips


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