welcome. sodexo campus service introductions jim fjelstul senior vice president terry truett...
TRANSCRIPT
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Welcome
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Sodexo Campus ServiceIntroductions
Jim Fjelstul Senior Vice President
Terry Truett District Manager
Edward Yduarte’ Operations Manager
Omar Muhammad Business Development
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Sodexo Campus Service• Leading Provider of Comprehensive Service Solutions in The US, Canada, and Mexico
•Our Focus is University Food and facility management
• Sodexo employees over 145,000 people
•Our Average University/College partnership is 20+ years
•Community Involvement & focus on diversity
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• University of Texas at Pan American
• University of Texas at El Paso
• Corpus Christi Hooks
• Wharton County College
• University of Texas at Austin
• Tulane University
• University of Incarnate Word
• Loyola University
Regional Partners
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Sodexo Campus Service
UTB-TSC Dining Service Priorities•Innovative, quality food and service that will enhance the student experience on campus
•Meal plan options that provide value to students
•Exciting new dining operations
•First class catering operations for all segments of campus
•A professional management team that will focus on customer service
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Exceptional Student Experiences
Create environments that promote an exceptional student dining experience at
The University
Of
Texas at Brownsville
Ou
r Go
al
Ou
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al
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The New University CenterQuality Standards
• High Quality Products• Prepared Fresh Daily• Menus Based on Campus Input• Well Trained Staff• Nutritional Information
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Student Union - El Comedor
Menu Highlights• Fresh Salad & Soup Bar• Stacks Deli• Chefs Action Station• Classic Cuisine Entrees• Rotating Grill • Pizza & Pasta
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Student Union Schematic
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The Tandy Building Kiosk
Menu Highlights• Fresh Coffee & Tea• Gourmet Deli Sandwiches• Assorted Salads• Sushi• Fresh Fruit Cups • Parfaits•Freshly Baked Cookies
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The Tandy Building
Simply to Go Image
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The Library Cafe’
Menu Highlights• Full Espresso Coffee Bar• Jamba Juice & Smoothies • Gourmet Deli Sandwiches• Assorted Salads• Sushi• Gourmet Bakery Items• “Mini” C-Store
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The Library Café Schematic
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JAMBA JUICE KIOSK
The Library Café
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Paseo Café (Future Installation)
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Nutrition
• Holistic approach to wellness and healthy living
• Balanced Way Meals offered Daily
• Program addresses dietary trends and challenges
• Nutrition awareness at each dining location
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Catering
Student Group Catering
Community Catering
Presidential Catering
Shoestring Guide Student Catering Guide
P residential M enu Presidential Menu
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Community Catering
Classic
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Presidential Catering
Presidential
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Arts Center Schematic
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University LibraryConcessions
• Selected branded menu items• Menu items based on the
preferences of the customer (Scorpion Fans!)
• Classic concession program– Fresh food & presentation– Just-In-Time production– Additional stands– Quick service
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The New University Center
Our employees are provided uniforms based upon their work positions including chefs, cashiers, line servers, utility workers and student employees. In addition to uniforms, we provide our employees with extensive training and guidelines for customer service, food presentation and food safety. Training is ongoing and modules are utilized throughout the year to reinforce the high standards we bring to our campus dining partnership.
Uniform & Training Standards
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A strong, customized, focusedmarketing plan is critical in our
efforts to:• Maximize usage of on-campus dining• Increase customer satisfaction withmore convenient and flexible dining
options• Deliver dining options with greater
emphasis on health and nutrition• Integrate dining into the campus life
experience
Marketing
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Marketing
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Heritage PromotionsSticking with the theme of food from faraway places, we are prepared to introducea series of events throughout the year thatdeliver education and information as wellas great dining experiences, while alsopromoting diversity and inclusion. Theseevents may include Cinco de Mayo,Hispanic Heritage Month and Chinese NewYear Celebrations, along with otherinternational and cultural celebrations
Combining Campus Fun with Dining
Marketing
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Sodexo Experience
Our goal is to drive client retention and growth through engaged and motivated employees who provide outstanding customer service.
The Sodexo Experience is an essential component of CreatingExceptional Student Experiences.
The Sodexo Experience has three key elements:1. Customer Service2. Employee Recognition3. Team Huddles
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The Future is in Our HandsWe are committed to conserving the Earth’s resources so that thefood, health and energy needs of today’s customers are met, whilewe work to protect the rights of future generations to enjoy thesame resources.
Supporting locally grown foods encourages distributors to expand the
supply of such products. Food Waste ReductionLocally Grown Produce
Waste Management
Alternative Packaging MaterialsRecycling
Sustainability
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Jones Hall - Tiger DenFacility Enhancement
Fall 2010El Comedor
Updated paint/wall coverings (If agreed upon)
New platform signage
Electronic Meal System
New service wares
New small wares
New Salad Bars
New staff uniforms
New staff training with a focus on Customer Service
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Jones Hall - Tiger DenFacility Enhancement
Summer 2010New menus & electronic meal access system
Fall/Winter 2010Tandy Hall Simply to Go
(Installed by Christmas Break)
Spring 2011 Library Cafe’
Summer 2011
Complete renovation of El Comedor
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HALO POS System
Syetem HighlightsAllows prepaid meal trackingA la Cart Meal PurchaseI.D. Card access Wireless option for concessionsTies to campus Blackboard system
ProvidesLow balance account notificationsStudent activity reportsOnline account recharge for DCB
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Exceptional Student Experiences
WE PROMISE TO:
Create environments that promote an exceptional student dining experience at
The University
of
Texas at Brownsville