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2013Annual Conference

April 28–30, 2013 | San Diego, CA

AAOE

• Business Development

• Finance

• Governance/Leadership

• Human Resources

• Information Technology

• Operations

• Regulatory Compliance/Legislation

Preliminary Program

Dear Members & Supporters of the American Association of Orthopaedic Executives (AAOE):

The AAOE defines itself as “Where Orthopaedic Executives Become Experts” and nowhere is that philosophy more evident than at our annual educational conference. We are committed to providing you with the highest quality content available to musculoskeletal practice leaders at all levels of experience. If you ever wished you could design a conference to address the specific issues and challenges you encounter every day in a musculoskeletal practice, you will find that the AAOE Annual Conference is exactly that: designed by your peers for maximum Return on Investment every minute of the conference.

I’ll never forget my first AAOE Annual Conference. My hope was that there would be enough relevant content to make the time, trip, and money worth it.

I was pleasantly surprised to find that not only was there plenty of relevant content, there was so much that I had to make hard choices between which ones to attend and which ones to miss! We implemented numerous improvements at my practice based on what I had learned both from sessions and colleagues at that conference. Without a doubt, the AAOE Annual Conference became a mandatory part of the job thereafter.

Our profession has been charged with providing the highest level of service, hiring the most talented staff, meeting stringent documentation requirements, ensuring strict compliance with the cascade of new regulations, and satisfying our team of healthcare providers. At the same time we are thanked by payers for our efforts and expenses with lower reimbursement, more patient responsibility, and more frequent denials.

The AAOE Annual Conference provides you with the most current and pertinent content available to address all of these challenges. There are unmatched opportunities for connecting and networking with your peers, matching faces with names you have seen on the Listserv and learning directly from each other via dedicated time held for group size and geographic region collaboration.

The AAOE Annual Conference would not be possible without the support of our exhibitors and sponsors. This year’s sponsors and exhibitors have not only provided financial support, a number of them also participated in planning, with some traveling many miles at their own expense to help us make the conference meaningful for all involved. I would like to take this opportunity to say thank you and I encourage all members to spend time with, and show gratitude to, our loyal supporters.

In closing, I would also like to take this opportunity to thank all the volunteer members of our AAOE Councils and Committees and amazing staff for their unselfish and tremendous time and efforts. Working with AAOE colleagues and staff on the 2013 AAOE Annual Conference has been inspiring and re-affirming that among our members we have some of the most intelligent, energetic, and capable people in healthcare working among us. On behalf of AAOE, I invite you to join us in San Diego at the 2013 AAOE Annual Conference!

Sincerely,

Barbara Sack, MSHA, CMPEAAOE President, 2012 – 2013

WelcomeWelcome Letter From the President

American Association of Orthopaedic ExecutivesPhone: 800-247-9699 Email: [email protected] Web: www.aaoe.net

Table of ContentsConference Schedule at a Glance .......................4-5

Events & Networking .......................................................8-11

Instructional Course Lectures (ICLs) Daily Planner Pages ............................................. 14, 18, 23 ICL Descriptions .................................................................15-27 ICLs Listed by Track .......................................................28-30 ICL Presenters .................................................................... 32-38

Exhibitors/Sponsors 2013 Sponsor listing ................................................................. 39 Exhibitor Showcase Information .....................................40 2013 Exhibitors by Product Category ................ 40-42 2013 Exhibitor Detail .....................................................43-53

AAOE Recognition 2012 – 2013 Annual Conference Committee ...............55 2012 – 2013 Board of Directors .................................56-59 2012 – 2013 Councils & Committees ...............................60

General Information .............................................................62 Continuing Education Units ................................................62

Registration Information ................................................ 63 Registration Form....................................................................... 65 Housing Form ................................................................................67

MEETING PURPOSEThe AAOE Annual Conference focuses on education and networking. With healthcare changing so rapidly, practice executives need to keep up-to-date with their education, new products, services, and technologies. The conference serves as a platform for orthopaedic executives to gather and exchange ideas, enhance product knowledge, and discuss the latest issues in orthopaedic executive management.

The AAOE Annual Conference supports the AAOE’s vision, mission, goals, and objectives which are as follows:

AAOE VISION • Set the standard for knowledge and insight as it relates

to orthopaedic practice management

• Foster credibility that is universally recognized

AAOE MISSION • Be the premier management association serving

orthopaedic practice executives

• Identify and provide unmatched peer-to-peer networking and be recognized for educational excellence for orthopaedic executives

AAOE GOAL • Set the standard for knowledge and insight as it relates

to orthopaedic practice management

AAOE OBJECTIVES • Provide content and resources for orthopaedic

practice executives

• Incorporate competence and reflect excellence and high standards for orthopaedic practice management

• Encourage connections to and between members, nonmembers, physicians and affiliated groups

TABLE OF CONTENTS 3

Scan the following QR code or enter the URL: crwd.cc/aaoe2013 in your device browser to access to schedules, course information including handouts, maps, speaker and exhibitor contact information, surveys, and more!

TABLE OF CONTENTS 3


Hilton San Diego Bayfront April 28 – 30, 2013

AAOE

Manage Your Schedule:Download the Free App

Sunday, April 28, 2013 7:00 am – 5:00 pm Conference Registration Desk and Speaker Ready Room Open

7:00 – 8:30 am Ambassador Breakfast (Invitation Only – New Members, First Time Attendees, & ALPS Participants)

7:45 – 8:30 am Continental Breakfast

8:30 – 9:45 am Instructional Course Lectures (ICLs)

9:45 – 10:00 am Break

10:00 – 11:15 am ICLs

11:15 – 11:45 am Lunch

11:45 am – 12:15 pm Member Business Meeting: 2012 AAOE Accomplishments

12:15 – 1:15 pm Opening Session: Afterburner, Inc. Keynote Lecture: Flawless Healthcare(more info on pg 8)

1:15 – 1:30 pm Break

1:30 – 2:00 pm Afterburner, Inc. Meet & Greet in Exhibitor Showcase

1:30 – 3:30 pm Exhibitor Showcase Open

3:30 – 5:00 pm Networking by Group Size

5:00 – 5:30 pm Break

5:15 – 6:00 pm Presidential Reception (Invitation Only – Leadership and Sponsors)

5:30 – 6:00 pm Informal Member Gathering (more info on pg 10)

6:15 – 6:30 pm Busses begin departing for USS Midway

6:30 – 9:30 pm Opening Reception at USS Midway including Meet & Greet and photo opportunity with the Afterburner, Inc. (more info on pg 11)

SCHEDULE AT A GLANCE

Sponsored by McKesson

Made possible by an educational grant from:

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Sponsored by Physicians’ Capital Investments

Registration and

Speaker Ready Room Open Exhibitor Showcase Open

Saturday, April 27, 2013 12:00 – 7:00 pm N/A

Sunday, April 28, 2013 7:00 am – 5:00 pm 1:30 – 3:30 pm

Monday, April 29, 2013 7:00 am – 5:00 pm 4:30 – 7:00 pm

Tuesday, April 30, 2013 7:00 am – 4:15 pm 2:00 – 4:00 pm

Saturday, April 27, 2013 12:00 – 7:00 pm Conference Registration Desk and Speaker Ready Room Open

4:15 – 5:00 pm State Sponsored Receptions

5:00 – 6:30 pm Ambassador Reception (Invitation Only – New Members, First Time Attendees, & ALPS Participants)

Tuesday, April 30, 20137:00 am – 4:15 pm Conference Registration Desk and Speaker Ready Room Open

7:30 – 9:00 am Exhibitor Showcase: User Group Sessions (more info on pg 12)

8:15 – 9:00 am Continental Breakfast

9:00 – 9:15 am Break

9:15 – 10:15 am ICLs

10:15 – 10:30 am Break

10:30 – 11:30 am ICLs

11:30 am – 12:00 pm Lunch

12:00 – 12:15 pm Member Business Meeting: Presidential Ceremony

12:15 – 12:45 pm Advocacy Update

12:45 – 2:00 pm Closing Session: Walter Bond Leaders: Get Out of The Way! (more info on pg 9)


2:30 – 3:00 pm Walter Bond Meet & Greet in Exhibitor Showcase

4:00 – 4:15 pm Break

4:15 – 5:30 pm ICLs

5:30 – 6:30 pm Closing Reception

Monday, April 29, 20137:00 am – 5:00 pm Conference Registration Desk and Speaker Ready Room Open

7:30 – 9:00 am Networking by Region (includes breakfast)

9:00 – 10:00 am ICLs

10:00 – 10:15 am Break

10:15 – 11:30 am Exhibitor Showcase: Fast Track Sessions (more info on pg 12)

11:30 am – 12:15 pm Lunch

12:15 – 1:30 pm General Session: Kathy Dempsey Shed or You’re Dead®: How to Stay Alive & Thrive in the Midst of Healthcare Change (more info on pg 9)

1:30 – 1:45 pm Break

1:45 – 3:00 pm ICLs

3:00 – 3:15 pm Break

3:15 – 4:30 pm ICLs


4:45 – 5:30 pm Kathy Dempsey Book Signing in Exhibitor Showcase

5:00 – 7:00 pm Exhibitor Wine Reception

SCHEDULE AT A GLANCE 5

Made possible by an educational grant from:

See page(s) For detail on

8 – 9 Keynote, General, and Closing Session Speakers14 – 30 Instructional Course Lectures

12 Fast Track and User Group Sessions10 – 11 Networking Events Including Opening, Exhibitor Wine,

and Closing Receptions

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AAOE Member Benefits

ALL the following resources are FREE to members of AAOE

Already a member? Log in to the Member Services section at www.aaoe.net to access information about your benefit.

With all the choices out there for education, knowledge sharing, networking, and best practices, we want to be sure you are aware of everything an AAOE membership provides.

We look forward to connecting with you!

Have questions? Need instructions? AAOE staff can help. Contact them by phone at 800-247-9699 Monday through Friday, 8:00 am – 5:00 pm ET, or email [email protected].

AAOE AAOE Member Benefits

With all the choices out there for education, knowledge sharing, networking, and best practices, we want to be sure you are aware

Member Benefits

We look forward to connecting with you!

Benefits

Join

Not yet a member?

Visit www.aaoe.net and click the orange “Join AAOE” button, today!

eNewsletter: State-of-the-art multi-media newsletter now sent weekly by the AAOE Member Communications Committee. Timely, educational updates on topics of orthopaedic interest, as well as AAOE organizational and member updates.

Webinars: This member benefit is designed to meet your educational needs right at your desk. The AAOE Practice Management Committee is committed to bringing you education on the top 10 topic areas identified by the most recent Member Needs Assessment Survey. If you have staff in your office that would benefit from the current webinar topic, have them join you. There is no limit to the number of attendees per location. Each session is offered live as well as recorded and uploaded to the AAOE Live Learning Center (LLC) for future viewing.

Peer-to-Peer Audio Conferences: The AAOE Education Council launched the Peer-to-Peer Audio Conferences to provide a platform for members to share their experience on select topics of interest to other AAOE members by listening to speaker stories as well as sharing their own. Interactivity is achieved through Q&A sessions as well as the option to speak out as an audience member. The goal is to bring the conference type of education via the web to AAOE members and their staff. Each session is offered live as well as recorded and uploaded to the LLC for future viewing.

Tool Kits: Produced by the AAOE Practice Management Committee, the online Tool Kits contain resources from the Internet culled and vetted by your peers to create a multi-media, subject-specific online resource containing a variety of articles, podcasts, educational opportunities, and more.Not included monthly in the eNewsletter

Peer Finder: Need to find a member in your geographic area, with a comparable practice size or with similar ancillaries? Search the interactive peer database on a number of different statistics to find members you need to connect with. Contact information is included in the database and readily available.

Legislative & Regulatory Update: This electronic publication by the AAOE Advocacy Council is your monthly connection to Washington, DC and all the latest legislative and regulatory issues that are affecting orthopaedics. An important, quick read you’ll want to share with your orthopaedic surgeons and entire staff.

AAOE Listserv: Need an answer right now? The AAOE listserv, managed by the AAOE Technology Committee, is a real-time, members-only networking tool where members can ask questions and receive responses from their peers on what you are dealing with right now. For members that participate, it is the top-ranked resource from AAOE.

AAOE Listserv Archive: Visit the Listserv Archive to search, view, and download past Listserv messages. You can use this benefit without subscribing to the Listserv.

AAOE Annual Conference: The AAOE Annual Conference provides the tools and techniques needed to increase practice profitability and productivity. Be exposed to high-value networking and connections, along with powerful content, that raise the competence and credibility of your practice.

AAOE Library: An online resource with thousands of useful documents, forms, and templates that you can customize for your practice. Now even more resources are available to assist you and your practice.

AAOE Live Learning Center: Connect to an online library of recorded audio synched to presenter PowerPoint slides, downloadable MP3s and handouts from AAOE events as well as webinars–right from your desk!

AAOE Leaders in Practice Success (ALPS) Program: The AAOE Alps Committee hosts this program that unites members to provide guidance, insight, and assistance to one another; expanding competencies, increasing their personal growth, and gaining a better understanding of orthopaedic practice management.

This is only the start of the free benefits you receive as an AAOE member. For more, such as access to the benchmarking survey and advocacy center, visit the AAOE website at www.aaoe.net and log in.

Events & Netw

orking

There’s No Better Way To Network Than In-Person!

Meet new acquaintances

Reconnect with old friends

Get inspired by others

Dance the night away

Discuss hot topics with your peers

Hear different perspectives on industry challenges

Mingle with those in your same geographical area

Converse with members with similar practice sizes

Scan to follow, or add to, the AAOE conversation on Twitter!

We have seven networking opportunities allowing you to:

See pages 10-11 for the complete details on all the networking events this year’s Annual Conference has to offer!

Dr. Max Rogers, “Doc” along with another representative from Afterburner, Inc., will share his application of combat-proven fighter-pilot skills to achieve victory in today’s healthcare business. Afterburner, Inc. is a team of men and women elite former military professionals with a powerful mix of combat experience combined with extensive business skills. Dr. Max Rogers is a board certified, private practitioner in obstetrics and gynecology. He also serves as Chief of Staff of a 640 person medical staff. As Chief, Dr. Rogers works to educate physicians and staff on issues of patient safety, and utilizing improvement processes from aviation and adapting them to the medical profession.

Flawless Healthcare is a high-energy, multimedia keynote which explores the Flawless Execution Model and how the model relates to the demanding and changing healthcare business. For the last 20 years, the World Healthcare Organization and other medical organizations have recognized that the improvements in teamwork, communication and collaboration that dramatically improved aviation safety since the 1980’s directly relate to many of the challenges facing the healthcare industry. Today, many medical units are using techniques from the aviation community and specifically the Flawless Execution Model to dramatically improve the way their teams perform.

The Flawless Execution Model:

Plan The plan starts with an objective that is clear, measurable and achievable and supports your company’s overall strategy.

Brief You communicate the plan. It is essential that people on the front lines know exactly what is expected of them. Businesses ignore this — often at their peril.

Execute Even with a solid plan and a good brief, a mission can still fail due to Task Saturation or task overload. Task Saturation is the reality or perception of having too much to do without the time or resources to accomplish it. Afterburner, Inc. helps teams combat Task Saturation by identifying resources and managing priorities.

Debrief The last step is the Debriefing. After each mission, Fighter Pilots hold a nameless, rankless Debrief. Each person, without fear of reprimand, rehashes what worked, what did not work and why both the good events and the bad events happened. Key lessons learned from the Debrief are applied to the next plan. Debriefing speeds up learning and helps to fine tune the processes that ensure success.

Keynote, General and Closing Session Speakers

Keynote Speakers

Afterburner, Inc.* Flawless HealthcareSunday, April 28, 2013 Opening Session: 12:15 – 1:15 pm

Meet & Greet in Exhibitor Showcase: 1:30 – 2:00 pm

Meet & Greet and photo opportunity during Opening Reception at USS Midway: 7:30 – 8:15 pm

Use the Techniques and Systems of America’s Fighter

Pilots to Perform at Your Peak and Win the Battles of the

Business World

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Meet them afterward in the Exhibitor Showcase!

*Brought to you by an educational grant from DJO Global

KEYNOTE & GENERAL SESSION SPEAKERS 9

Closing Session

Walter Bond Leaders: Get Out of The Way!Tuesday, April 30, 2013 Closing Session: 12:45 – 2:00 pm

Meet & Greet in Exhibitor Showcase: 2:30 – 3:00 pm

Kathy is President of KeepShedding! Inc., a company that ignites organizations to SHED and develop effective leaders. She is also founder of the Keep Shedding Educational Foundation which sends orphaned African children with AIDS to school.

Kathy infuses audiences with timely change management tools, innovative employee engagement strategies and accelerated methods for building traction and accountability.

As a former hospital executive, she strategically led Memorial Health Care System’s organizational development efforts to become one of the top 100 hospitals in America. Her most popular book, Shed or You’re Dead®: 31 Unconventional Strategies for Growth and Change is the recipient of a Writer’s Digest International Book Award.

Her life was transformed when she was working as an ER/trauma nurse and was the first healthcare worker in America to be diagnosed positive for AIDS as a result of workplace exposure. She received national attention as a result of this life-altering hospital-based event that ‘made her a poster child’ for the Center for Disease Control (CDC). The diagnosis, a death sentence in the mid-80s, was confirmed with multiple positive tests. Months later, all tests returned negative. A miracle or medical error? No one is able to explain. The three months that Kathy lived with that traumatic diagnosis was a life-altering experience.

Her presentations reach far beyond that experience to build a touchstone with each member of the audience. Her dramatic account provides focus, inspiration and practical tools for people to lead and master change in their personal and professional lives.

General Session

Kathy Dempsey* Shed or You’re Dead®: How to Stay Alive & Thrive in the Midst of Healthcare ChangeMonday, April 29, 2013 General Session: 12:15 – 1:30 pm

Book Signing in the Exhibitor Showcase: 4:45 – 5:30 pm

Think about it for a moment — have you ever met a person that enjoys being bossed around? The most common form of leadership is micro-management — which is destructive, expensive and an organizational buzz kill. Most leaders micro-manage because they have never been sufficiently trained on “how to lead.” In this program, Walter tells how to turn the destructive dangers of micro-management around with the fundamentals of leadership. Leaders learn how to empower employees to own and be accountable for what they do. As a result, employees feel engaged, inspired and motivated, and leaders go on to create and grow a culture of accountability that builds retention and productivity for years to come — which is nothing but good news for your bottom line!

Former NBA star Walter Bond is a speaker who motivates people through his life story of trials and triumphs. Growing up in Chicago, he always dreamed of playing in the NBA. Though he lacked the natural athletic gifts of many of his peers, through hard work, parental encouragement, and discipline, he achieved his dream, and had an eight-year professional playing career with the Dallas Mavericks, Utah Jazz, and Detroit Pistons. He also spent time as a broadcast analyst for the Minnesota Timberwolves.

He later applied the same principles he’d used as a pro-basketball player to achieve great success off the court as an entrepreneur, business owner, and financial analyst. A powerful keynote speaker, Walter Bond transforms his athletic and business savvy into an action-packed inspirational message that will deliver results to your organization, regardless of their circumstances. He spreads positivity through his inspirational story, and shows listeners how they truly can live their dreams.

Meet Kathy at the Book Signing in the Exhibitor Showcase!

Meet Walter afterward in the Exhibitor Showcase!

*Brought to you by an educational grant from Phoenix Ortho

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Networking Events

Saturday, April 27 4:15 – 5:00 pmState Sponsored Receptions

AAOE offers state societies the opportunity to host receptions to kick off the conference so you can mingle with those in your same geographical area.Further information on which state societies will be involved will be forthcoming.

Sunday, April 28 3:30 – 5:00 pmNetworking by Group Size

Discuss hot topics amongst your peers of similar practice size during this dedicated networking time.

5:30 – 6:00 pm Informal Member Gathering

Gather for a drink, bite to eat, and good conversation with other AAOE Annual Conference attendees before we leave for the Opening Reception. Reconnect with old acquaintances as well as those you may have just met throughout the first conference day!

6:30 – 9:30 pm (busses begin departing at 6:15 pm) Opening Reception on the USS Midway

See opposite page for more detail.

Monday, April 29 7:30 – 9:00 am Networking by Region (includes breakfast)

Bond with members from your neck of the woods for breakfast and conversation regarding hot topics.

5:00 – 7:00 pm Exhibitor Wine Reception

Relax and network with your colleagues and exhibitors during our Wine Reception in the Exhibitor Showcase. A selection of wine and appetizer pairings will be offered. Kathy Dempsey*, our General Session speaker, will be joining us to sign books and mingle.*Please refer to page 9 for more details about Kathy.

Tuesday, April 30 5:30 – 6:30 pm Closing Reception

Before we conclude our event and say goodbye we invite you to join us for drinks and light appetizers at the Hilton’s beautiful Waterfront Park.

NETWORKING EVENTS 11

Sunday, April 286:30 – 9:30 pm (busses begin departing at 6:15 pm) Opening Reception on the USS Midway

Join your peers for an unforgettable night aboard one of America’s classic aircraft carriers. The USS Midway Museum is a dynamic tribute to over 200,000 veterans who have served their country. We will not leave port; we will be situated on the beautiful waterfront at Navy Pier in downtown San Diego. Attendees will enjoy a spectacular view of the city as well as the Midway’s collection of 25 restored aircraft. In addition to experiencing the impressive nature of the USS Midway, you’ll also enjoy the following:

• Meet & Greet with our keynote speakers from Afterburner, Inc.*: Ask questions and take pictures with our keynote speakers and take home a complimentary, professional photo; all made possible by an educational grant from DJO Global!

• Strike Fighter 360 Simulator: Go for an aerial combat ride in an interactive virtual reality simulator made possible by a sponsorship from IntelliSound, Inc.!

• Docents: Relive history as informed ambassadors share their knowledge and personal perspective regarding this impressive attraction.

• USO tribute: Hear the Fabulous Earrings, a vocal trio influenced by the Andrew, Boswell, and McGuire Sisters, sing live!

• Great food, drink and live musical entertainment: Have dinner, kick back, relax, and socialize while enjoying live rock and roll music of the sixties!

• The USS Midway gift shop: Access the gift shop to pick up souvenirs for those back at home or for yourself!

The Fabulous Earrings

Strike Fighter 360 Simulator courtesy of IntelliSound, Inc.

Opening Reception on the USS Midway

Photos on this page courtesy of USS Midway Museum

Opening Reception * Please refer to page 8 for more detail on Afterburner, Inc.

Fast Track Sessions Monday, April 29, 2013 10:15 – 11:30 amBusiness Intelligence – Access to Critical Productivity and Revenue Cycle DataBrought to you by: Anodyne HealthPresented by: Bill Hutchins

Take Your Training Into the Cloud: Simple, Efficient, and Affordable Compliance TrainingBrought to you by: Healthcare Compliance ProsPresented by: Eric Christensen and Cheri Petty

Enhancing the Profitability of Your Orthopaedic PracticeBrought to you by: Healthcare Information Services, L.L.C.Presented by: David J. Wold, CHBC

Driving Excellence in Physician Based Physical Therapy ManagementBrought to you by: Integrity Rehab GroupPresented by: Mary Ellen Garling and Stephen Huntsman

Using Clinical Analytics to Drive Quality MetricsBrought to you by: TransPortalPresented by: Chris Scheppegrell and Kyle Silvestro

Business Intelligence and Analytics for Medical PracticesBrought to you by: Trellis HealthcarePresented by: Cass Schaedig

#192650 #7490B8 #9DCC44 #999999

Listen to three presentations of your choice in little over one hour. We have six companies ready to tell you about their products and services and what is new in the orthopaedic industry.

Vendors meet during this full session withyou to discuss the best utilization of their products and services.

Our website will be updated as User Group Sessions are added.

User Group Sessions Tuesday, April 30, 2013 7:30 – 9:00 amMaximize Your Practice Potential with Physical/Occupational Therapy Brought to you by: Integrity Rehab GroupPresented by: Steven McPherson, Stephen Huntsman, and Mary Ellen GarlingContinental Breakfast will be servedAttendees will be entered to win an iPad – exclusive to User Group Session attendees

Exhibitor Showcase: Fast Track and User Group Sessions

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ICL DescriptionsAAOE Instructional Courses have been designed to accommodate the following areas of interest/tracks. Below is a listing of our tracks and what they relate to:

Business Development: practice growth opportunities

Financial Management: organizational profitability and sustainability

Governance/Leadership: best practices and skills for managerial leaders

Human Resources: philosophies and/or techniques to increase business value through the workforce

Information Technology: using and optimizing computer equipment, software systems, and the Internet to best assist in organizational management

Operations: process improvements for increased efficiencies

Regulatory Compliance/Legislation: industry trends associated with regulatory compliance, legislation, healthcare reform, and advocacy

Boot Camp: particularly beneficial to orthopaedic practice professionals with three or less years of managing an orthopaedic practice

Veteran: particularly beneficial to the more seasoned orthopaedic practice professional

Track Key

New to AAOE and our conferences? We suggest our Boot Camp Curriculum. See page 30 for a complete listing of these courses.

Are you a more seasoned practice executive? We suggest you attend our Veteran Curriculum. See page 30 for a complete listing of these courses.

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7:00 am AAOE Registration Open

Ambassador Breakfast (Invitation Only – New Members, First Time Attendees, & ALPS Participants)

7:45 am Continental Breakfast

8:30 am ICLs

9:00 am

10:00 am ICLs

11:15 am Lunch

11:45 am Member Business Meeting: 2012 AAOE Accomplishments

12:00 pm

12:15 pm Opening Session: Flawless Healthcare

Keynote Speaker: Afterburner, Inc. (made possible by an educational grant from DJO Global)

1:00 pm

1:30 pm Afterburner, Inc. Meet & Greet in Exhibitor Showcase

Exhibitor Showcase Open

2:00 pm

3:00 pm

3:30 pm Networking by Group Size

3:00 pm

4:00 pm

5:00 pm

5:30 pm Informal Member Gathering

6:15 pm Busses begin departing for USS Midway

6:30 pm Opening Reception at USS Midway

Daily Planner – Sunday, April 28 SUNDAY

ICL COURSE DESCRIPTIONS 15

Tips and Tricks of Successful DME and Pharmacy Ancillary Program OutcomesBusiness DevelopmentPresenter: Scott GruderThis course is meant to help executives enhance the benefits of their DME and Pharmacy dispensing programs.

ObjectivesUpon completion of this course, participants should be able to:

• Analyze the current state of their DME and Pharmacy Ancillary program and identify areas of improvement.

• Enhance the productivity and financial return on these programs.

Fracture Care: Are You Getting All the Charges Reimbursed?Financial ManagementPresenter: Margie Vaught, CPC, CPC-H, CPC-I, CCS-P, PCE, MCS-P, ACS-EM, ACS-OR Fracture care is a big part of orthopaedic clinics and also the place where you are losing the most money because of incorrect coding and not reading and appealing the denials on the EOBs. This course will give you the supporting information from official sources (CMS/AAOS/CPT) to get those claims paid and paid appropriately.


• Determine whether they are reporting the correct codes.

• Ensure they are getting reimbursed for their supplies.

• Ensure that they have the correct supporting documentation.

Negotiation Skills for Practice Executives: Enhance Your Skills, Knowledge, and AttitudeGovernance/LeadershipPresenter: Will Latham, MBA, CPAThis course is designed for professionals seeking strategies to resolve conflict and improve their effectiveness of negotiating with groups or individuals. The program addresses methods to create win-win results by focusing on the three critical areas of successful negotiations: skill, knowledge, and attitude.

A Negotiation Role Play is conducted to test the capabilities of each participant in these areas. At the end of the negotiation session each participant will be able to evaluate their negotiation success based on their final results.


• Set negotiation goals based on knowledge, skills and attitude.

• Conduct “pre-negotiation” planning and tactics.

• Recognize adversarial tactics and strategies to counter them.

Strategic and Tactical Practice Management: Ten Things Every Practice has to do in the New Healthcare EnvironmentHuman ResourcesPresenter: Ron HowrigonMany physician practices are not operating their business as successfully as they could be if they had certain business tools at their disposal. Most groups are wonderful at customer service and fantastic in clinical care but are they running a successful business? This course will cover complex business principles and apply them in a physician-friendly format.


• Identify ten things practices should be doing including practice budgeting, strategic planning, medical management reporting, marketing, and more.

• Apply the business principles provided to their practice.

Hosted IT Solutions: Understanding Trends and What it Means for Your Orthopaedic PracticeInformation TechnologyPresenters: Mark Awh, MD; Jeff CardenHosted software and data services, often referred to as software as a service, have become a common delivery model for many business applications. They have the potential to reduce IT support costs and management challenges. However, by their nature, hosted services can result in a degree of loss of control of functions which may be mission critical. In this course, Jeff Carden and Dr. Mark Awh will review the advantages and disadvantages of hosted solutions and discuss the key areas of applicability for hosted solutions while presenting a case study based on an orthopaedic practice.


• Understand the pros and cons of Hosted IT solutions within an orthopaedic practice.

• Determine what practice services are best suited for a hosted environment.

Sunday, April 28, 2013, 8:30 – 9:45 am

ICL Course Descriptions

Boot Camp

Schedule and presenters are subject to change.

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Using EMR to Optimize New HIPAA Compliance Mandates: Release of Information Tips and Tricks in Response to Subpoenas, Designated Record Set, Insurance Audits and More!OperationsPresenter: Janine Akers, MBAThis course, designed for those already live on EMR, will focus on maximizing EMR benefits while streamlining medical records management. With changes in HIPAA mandates and the increased risk of audit to practices, this interactive presentation will uncover the reasoning behind when practices should and shouldn’t release records. This course will include new trends in HIPAA compliance as well as common pitfalls to avoid. It is geared for experienced medical records specialists, practice administrators and office managers seeking concrete guidance and strategies for decreasing workload and maximizing records management efficiencies.


• Apply best practices related to reporting obligations in response to subpoenas.

• Know when to release information to outside providers and how your EMR defines DRS.

• Understand how the transfer of HIPAA liability to a business associate can transform your workflow.

Federal Healthcare Landscape: From the Affordable Care Act to Entitlement ReformRegulatory Compliance/LegislationPresenter: Darren Willcox*2013 promises to be an incredibly active year in Washington, D.C. and throughout state capitals as policymakers and regulators work to implement the Affordable Care Act (ACA). In addition, mounting pressure on Congress and the White House to significantly address historic levels of national deficits and debt could lead to cuts in Medicare and Medicaid spending. Darren Willcox will draw on his background as a senior Congressional policy staffer as well as his expertise in healthcare advocacy to outline the likely outcomes.


• Identify the issues and driving forces as Congress and the Administration address entitlement spending in Medicare and Medicaid.

• Better understand the implementation of the Affordable Care Act and its impact on physician practices.

• Identify healthcare advocacy priorities of important constituencies in Washington and better understand the potential legislative outcomes.

*Sponsored by an educational grant from DJO Global

Physician Practice Growth- The “Big Bang Theory”Business DevelopmentPresenter: Brenda Brouillette, RNIn today’s ever changing healthcare environment it is essential that physician practices understand what is necessary in portraying a solid image and building their practice. It is necessary to have a program in place which is designed to enhance marketing strategy, reach more potential clients, and advance business goals. This course will cover what provides the “big bang” and what pitfalls to avoid in today’s healthcare arena.


• Develop their practice’s strategic business development plan from assessment through action plan phase.

• Determine the four top marketing goals for their practice and how to implement each with five to eight different action steps.

• Define three distinct advantages of social media and how to implement specific program components into their practice.

Accurate Reimbursement from Both Patients and Payers: Strategies for Enhancing Your Bottom LineFinancial ManagementPresenter: Michael Newcum, MBAGiven today’s challenging healthcare reimbursement environment with increasing patient bad debt, growing complexity of payer contracts, and reduction in overall reimbursement, it is essential that medical groups take the right steps to maintain profitability for long-term viability. Hear one group’s story and the steps it took to address the challenging healthcare reimbursement environment. The steps include being able to generate accurate patient estimates that include real-time benefit information at or before the time-of-service for improved patient satisfaction. Strategies for recovering contractual underpayments and how to negotiate better performing contracts will also be discussed.


• Introduce methods and technology to accurately estimate patient payments and receive real-time benefit information at or before the time of service.

• Use a combination of services and technology to consistently detect payer payment variances and streamline contractual appeals processes.

• Negotiate better performing payer contracts.

Hope Is Not a Strategy: Developing a Strategic PlanGovernance/LeadershipPresenter: Will Latham, MBA, CPAWith today’s fast changing environment, and the significance of decisions, planning for the future is especially critical for medical groups. No matter what future you foresee, long-range, strategic planning is essential to identify where you want to go, and how to optimally utilize your resources to get there. This course addresses the need for, process of and benefits from strategic planning.


• Use strategic planning to optimize resource allocation and achieve job security and satisfaction.

• Overcome obstacles to planning, get their practice’s physicians involved, and ensure the effort pays off.

• Conduct a strategic planning session for their group.

Sunday, April 28, 2013, 8:30 – 9:45 am (cont.) Sunday, April 28, 2013, 10:00 – 11:15 am

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Please stop by our sponsors’ booths and thank them for their support of the AAOE! For a listing of sponsors, see page 39.


Building Self-Confidence and Elevating Self-EsteemHuman ResourcesPresenter: Nobby Lewandowksi, CPA, MBAThis course provides the information necessary to overcome challenges related to old, negative programming that either drags ones down or holds one back. As Nobby says, “Negative thinking is like sitting in a rocking chair; it gives us something to do but you don’t get anywhere.” Audiences leave Nobby’s talk with a new understanding of self, a map for setting goals, and the key to building self-confidence.


• Apply strategies to overcome self imposed obstacles as well as those set by others.

• Stop the negative self talk cycle and reprogram their minds to follow new and productive directions.

• Learn the life skills and knowledge to lead a happier, more outgoing and productive life.

Social Media: The Impact It Is Having on Your PracticeInformation TechnologyPresenters: Bill Champion; Tony EdwardsResponsible for the largest shift in consumer communication, social media is the new-age communication vehicle driving patient influence in choosing an orthopaedic surgeon. This course informs you as to what your practice needs to be doing to make sure you’re part of the online conversation.

ObjectivesUpon completion of this course, participants will be able to:

• Understand the extent of how social media is impacting the decision process of an orthopaedic patient and their business.

• Become an active participant in the online conversation with current, past, and prospective patients and make them work to their practice’s advantage.

Increase Profitability by Analyzing Non-Physican-Provider ProductivityOperationsPresenters: Ken Kisiel; Kim Wishon, MBA, FACMPE Most orthopaedic offices utilize non-physican providers (NPPs) in their practices. This course will use data from two practices to analyze their costs and production for their respective NPPs. Many different methods of utilizing NPPs and the benefit versus cost of each will be reviewed. Case studies of successful models will be presented, along with compensation formulas, income statements and RVU analyses.


• Clarify goals of and analyze productivity of non-physician providers (NPPs).

• Consider alternative ways to utilize NPPs.

• Increase practice profit through efficient use of NPPs.

Advanced Auditing: Essential Techniques and Tools to Identify RiskRegulatory Compliance/LegislationPresenter: Sean Weiss, CPC, CPC-P, CCP-P, ACS-EMThe onslaught of audits threatening your hard-earned payments is only going to get worse in the future. This jam-packed course will share the risk mitigation tools relied on by one of the nation’s most respected healthcare consultancies. Walk away from this session armed with everything you need to be successful in conducting chart audits and winning appeals against carriers. The course includes discussion of clinical case studies that highlight the effectiveness of all these assets.


• Implement practice-tested tools and tactics for internal auditing to identify areas of risk and spot missed revenue opportunities.

• Apply audit techniques and tools to perform complete and accurate reviews of their provider’s documentation.

Sunday, April 28, 2013, 10:00 – 11:15 am (cont.)

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Boot Camp



AAOE

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7:30 am Networking by Region (includes breakfast)

8:00 am

9:00 am ICLs

10:00 am

10:15 am Exhibitor Showcase: Fast Track Sessions

11:00 am

11:30 am Lunch

12:00 pm

12:15 pm General Session: Shed or You’re Dead®: How to Stay Alive & Thrive in the Midst of Healthcare Change

Presenter: Kathy Dempsey (made possible by an educational grant from Phoenix Ortho)

1:00 pm

1:45 pm ICLs

2:00 pm

3:00 pm

3:15 pm ICLs

4:00 pm

4:30 pm Exhibitor Showcase Open

4:45 pm Kathy Dempsey Book Signing in Exhibitor Showcase

5:00 pm Exhibitor Wine Reception

Daily Planner – Monday, April 29 MONDAY


Building Strong Referral Relationships: How to Market and Grow Your Orthopaedic PracticeBusiness DevelopmentPresenters: David Lane; Jamie VerkampReferrals are the lifeblood of every orthopaedic practice. With the changing healthcare landscape it has never been more important that you ensure your practice focuses on maintaining physician referral sources while continuing to look for new relationships within your service area.

This interactive course will engage participants in a thought-provoking conversation with David Lane, AAOE member and CEO of Neurosurgery, Orthopaedics & Spine Specialists (NOSS), PC, and Jamie Verkamp, healthcare marketing advisor, as they cover the pertinent elements to executing a successful physician referral marketing strategy. They will share examples of orthopaedic practices who are “doing things right” by leveraging the talents of their providers and their support staff to create an environment that encourages open referral channels and has a direct correlation to increases in patient volume.


• Understand the key elements to a successful physician referral marketing strategy including building loyalty with new providers and maintaining strong existing relationships.

• Streamline the referral process for both their patients and referring physician sources by identifying roadblocks.

• Adjust their referral relationship process without spending more money or more time.

Effective Dashboards and Analytical Reports: Is Your Practice At Risk?Financial ManagementPresenter: Dave Kanzler, MBAThis course will discuss how to develop effective dashboards and reports that are easy to manage for all types of users. Additionally, it will review the value in mining data from clinical, financial, and administrative data sets in order to improve quality of care, optimize revenue, and increase efficiency and productivity of your practice. Characteristics to look for in evaluating and selecting a vendor will also be covered.

A case study that illustrates the importance of selecting the right revenue cycle management and business analytics partner will be presented and the instructor will share a detailed overview of how his practice was able to recover significant revenue due to underpayments.


• Understand the value of an integrated analytics engine as part of an outsourced Revenue Cycle Management solution.

• Develop more effective dashboards and reports.

• Identify key questions to ask when evaluating an outsourcing partner.

Remaining Independent in the Era of Modern Healthcare: A Panel DiscussionGovernance/LeadershipPresenters: Becky Farmer, MBA; Christine Kean; AnneMargaret McCraw; Michael OchalThe healthcare industry is rapidly changing. The federal government is pushing for improved quality, better population health, and reduced healthcare costs through legislative and regulatory activity, as well as collaboration with the private sector. Remaining independent in the face of all this change is a daunting prospect; however, it is possible to not only remain independent, but to flourish. Hear how four different orthopaedic groups have tackled growth in the modern era. This panel will focus on the complex industry dynamics and challenges facing orthopaedic groups today, as well as strategies for success.


• Define what independence really means to their organization.

• Utilize tactics to be successfully independent in the modern era of healthcare reform and acquisitions.

• Consider different strategic options for remaining independent.

Emotional Intelligence: How It Can Improve Your PracticeHuman ResourcesPresenter: Evelyn Hronec, CPA, MSAEmotional intelligence is the ability to identify, assess and control the emotions of oneself, of others, and of groups. Studies have shown that 90% of top performers have high emotional intelligence and it is responsible for 58% of job performance. More and more companies are testing for emotional intelligence levels in new employees. This course will teach you how to search for clues from and ask questions during the interview process that will help you identify potential high performance employees at all levels of your organization.


• Evaluate their own emotional intelligence level.

• Interview for high emotional intelligence.

• Increase their emotional intelligence.

Patient Portals and the Patient Service StrategyInformation TechnologyPresenter: Ron Sterling, MBAAccording to numerous surveys, patients are eager to communicate with their physicians through a patient portal. For many practices, patient portals can maintain patient contact while supporting treatment recommendations. As with most new technologies, the implementation of patient portals can be a daunting task while trying to maintain cost efficiencies and avoid disruptions to the practice and its patients. This course presents a roadmap to the successful implementation of a patient portal in your practice as part of your EHR strategy.


• Set reasonable expectations for patient portal benefits.

• Plan the implementation and roll out of patient portal based services.

• Formulate the tools and processes necessary to harvest benefits and support eVisits.

• Pilot the transition of their practice and patients to utilize patient portals.

Monday, April 29, 2013, 9:00 – 10:00 am

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Patient Loyalty: A New Formula for SuccessOperationsPresenter: Jim Kidd, CMPEThis course will impress upon how vital patient loyalty will be in the coming months and years as the face of healthcare changes. The effect of a practice’s culture on service and the experience delivered to the patients is analyzed. Changing a practice culture requires time, and creating patient loyalty out of that culture will make or break some practices. The intent of this course is to help you “make” your practice!


• Improve their chances of patient loyalty by taking steps towards changing their practice’s culture.

• Implement strategies to creating an experience rather than offering a service.

Connecting the Dots of HIPAA: Five Ways to Prevent Information LeakageRegulatory Compliance/LegislationPresenter: Jan McDavid, JDThis course will provide valuable information and updates to help attendees mitigate risk and prevent information breach in electronic, hybrid and paper environments. Beginning with an overview of current rules and regulations, Jan McDavid will share best practice and real-world tips on how to protect patient information in orthopaedic practices. Attendees will also hear the latest update on Workers’ Compensation claims and request processing.


• Understand the six core tenants of HIPAA privacy and security compliance and recent updates.

• Identify five ways to prevent information leakages in their orthopaedic practice.

• Compile best practices for the release of information (ROI) process.

• Tighten technology security and the release of information process as an additional safeguard.

Strategic Pathways for Orthopaedic Practices TodayBusiness DevelopmentPresenter: Robert Colvin, MBAThis course will explore the various implications and major strategic opportunities facing orthopaedic practice administrators today. It will update participants on the latest issues of healthcare reform and market dynamic evolution. It will address options with Accountable Care Organizations and help the participant know when an independent practice has an ideal market position to remain independent and when it should explore other opportunities. Gaining concurrence of a diverse group of orthopaedists for a new strategic direction will also be addressed.


• Determine when and why a strategic partner can maximize a group’s future.

• Evaluate and negotiate the preferred strategic pathway and identify whether a potential strategic partner has an “Achilles’ Heel.”

• Better understand the perspectives of health systems regarding what they want out of purchase or “affiliation” deals and why.

Developing a Bundled Pricing StrategyFinancial ManagementPresenter: Jeff Boomershine, BS, CPAThis course will review the primary Bundled Pricing models of the Centers for Medicare and Medicaid Services’ (CMS) Innovation Bundled Payments for Care Improvement Project and walk through a “live” example of a bundled payment development project which addresses why the decision was made to not submit an application to CMS and the key benefits still derived from the analysis.


• Better understand the Medicare Bundled Payments for Care Improvement Project.

• Develop potential bundled pricing strategy and internal initiatives for their practice to pursue.

• Identify current updates as of Summer 2013 in Bundled Pricing Developments.

The Best of the Best: What These Managers Do that Sustains SuccessGovernance/LeadershipPresenter: Sean Weiss, CPC, CPC-P, CCP-P, ACS-EMWhat does it take to be the best, most effective practice manager, one that meets huge new challenges like EHR, healthcare reform and ICD-10 while growing revenue? This course allows you to learn from the best and brightest in the field, who combine compliance and revenue to create self-sustaining, profitable practices that are strong enough to adapt to any change.

ObjectiveUpon completion of this course, participants should be able to apply information provided to improve processes, meet new challenges, grow revenue, and boost their career.

Asset Protection for Orthopaedic Practices & PhysiciansHuman ResourcesPresenter: David Mandell, JD, MBABoth orthopaedic practices and individual physicians alike face significant liability risk. Not only for medical malpractice, but also as employers, holders of private health information (HIPAA), real estate owners, etc. This presentation will explore common liability traps, dispel common myths about asset protection and identify the “Best Practices” in the following areas: 1) using the proper entity or entities for the practice; 2) shielding practice assets, from accounts receivable to real estate and equipment, from lawsuit; 3) shielding cash flow and 4) protecting personal assets from lawsuits, including qualified plans, IRAs, the home, other real estate and liquid investments.


• Identify hidden liability traps.

• Protect practice assets and cash flow from lawsuits.

• Protect physician personal assets from lawsuits.

Monday, April 29, 2013, 9:00 – 10:00 am (cont.)

Monday, April 29, 2013, 1:45 – 3:00 pm

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Leveraging Cloud-Based Technology to Revolutionize your PracticeInformation TechnologyPresenter: Christine KeanThis course will provide the perspective of an orthopaedic practice that has existed for more than 60 years with seven offices, 23 physicians and 280 employees currently as it relates to cloud computing. This group, the San Antonio Orthopaedic Group, spent years managing its practice with costly software and paper before implementing cloud-based collections, EHR and patient communication solutions. Since then, the practice has reduced average DAR, increased collections and first-pass claims resolution. It has also provided doctors and administrators with remote access to billing and clinical information and the ability to analyze data to continually improve practice metrics.


• Leverage cloud-based technology to solve common issues in an orthopaedic practice setting.

• Identify what to look for in a technology partner versus a “vendor”

• Analyze data in new ways for continued practice improvement.

Streamlining Operations and Increasing Practice Cashflow Through Effective Inventory Management OperationsPresenter: Charles Bavier, CPAMore and more, medical practices are looking to product-based programs to increase practice revenues and profitability. Proper management of inventory is critical to the success of any business. Many of the same inventory management techniques that are used in other industries, such as manufacturing, can also be applied to healthcare materials management.

This course will cover the complete inventory management process from determining inventory levels, vendor management, and product acquisition to product dispensing, inventory accounting, and measuring inventory performance. The management tools presented will be applicable to both revenue-generating inventories as well as practice support inventories such as medical supplies or office supplies.


• Apply basic inventory management techniques to measure current or proposed practice inventories.

• Assess the impact of those inventories on practice profitability.• Implement processes and procedures for improving profitability.

Healthcare Reform: How Managed Care Companies Are Likely To Respond To Government CompetitionRegulatory Compliance/LegislationPresenter: Ron HowrigonThis ever-evolving course will present a summary of current changes regarding the relationship between the U.S. government and the American healthcare system. Ron Howrigon makes this presentation especially unique because it is conveyed from the point of view of a former insurance executive, current physician advocate and accomplished healthcare economist.


• Process the recent changes in the healthcare industry and understand how they affect their practice.

• Understand how managed care companies will respond to their group.

• Determine steps their practice can take to deal with the current and future healthcare reform changes.

Healthcare Reform and the State of OrthopaedicsBusiness DevelopmentPresenter: Michael McCaslin, CPAThis course will look at the current state of healthcare reform and the implications of reform on orthopaedic practices. This will include the status of ACO’s, PHO’s, payer initiatives, the impact of physician and hospital integration activities (primary care and cardiologist) on orthopaedic practice and the impact of government payment changes. Using our exposure across forty-nine states, Somerset will review what orthopaedic group practices are doing strategically to address the current environment.


• Identify how other orthopaedic groups are dealing with hospitals and health systems relative to ACO’s and PHO’s.

• Recognize opportunities to work with payers on collaborative strategies.

• Decide on beneficial organizational initiatives (mergers, joint ventures, etc.) to position the group for the future.

Weathering the Storm: Managing the Bottom Line in Orthopaedic Medical GroupsFinancial ManagementPresenters: Jerry Blanton; Curtis Mayse, MBA, FACMPE, CPCThis course will discuss the trends that are impacting the bottom line of orthopaedic groups (e.g., reimbursement, growing costs, new payment models). It will also discuss potential solutions (e.g., supergroups, multispecialty orthopaedic clinics, urgent care centers) and compare and contrast the financial implications of these options.


• Distinguish current trends that impact the bottom line for orthopaedic groups.

• Carry out reimbursement and new government payment strategies.



AAOE

Boot Camp

Monday, April 29, 2013, 1:45 – 3:00 pm (cont.)

Monday, April 29, 2013, 3:15 – 4:30 pm

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Neurology, Neuroses and Nurturing: How to Build and Sustain Your Perfect Team!Governance/LeadershipPresenter: Wendy Lipton-Dibner, MAWhy is it some leaders sleep soundly through the night while others are popping antacids? The answer is: people issues! So how do you get a great team that will consistently support your agenda? Hire people with the right combination of NEUROLOGY and NEUROSES and then NURTURE their NATURAL tendencies. In this high-energy session, you’ll discover dozens of proven strategies to build your perfect team.


• Attract extraordinary partners and staff by writing powerful ads that incorporate four different sciences.

• Identify the three questions they must ask candidates to guarantee self-driven hires.

• Apply leadership strategies for rapid team integration and long-term energy, enthusiasm, and success.

Lean Six Sigma in Healthcare OrganizationsHuman ResourcesPresenter: Diana Newhouse, MHAThis course introduces the learner to concepts of healthcare process improvements through the methodology of Lean Six Sigma. It examines the trends and challenges faced by the healthcare industry and the tools, measurements, and applicability of Six Sigma in healthcare organizations.


• Conceptualize the Lean Six Sigma process improvement in healthcare administration.

• Apply Lean Six Sigma methodology to their practice’s processes and services.

• Control costs and improve quality with Lean Six Sigma.

EHR and Medical Professional Liability RiskInformation TechnologyPresenter: Ron Sterling, MBAThe EHR experience of many practices and healthcare organizations (HCO) is neither inspiring nor encouraging. Permanent drops in productivity, disruptions to patient service, and failed EHR projects are common. EHR failures can commonly be traced to a focus on the shortest time to start EHR installation versus the time to complete deployment. The difference can be dramatic.

In many cases, key decisions were not based on appropriate planning, analysis, and design. Many organizations rush to complete a dysfunctional process that didn’t work with the first doctor and got worse. Results Driven EHR Implementation focuses on a staged implementation process with continual performance measurement. This course will present an implementation process that focuses on the design issues needed to frame the EHR effort with as well as the performance monitoring techniques needed to measure progress and status.


• Plan, analyze, and design activities necessary to guide the EHR effort.

• Establish metrics to monitor their current situation and EHR deployment.

• Identify and resolve problems related to EHR implementation.

• Phase EMR implementation to maintain performance and access.

• Set and meet EHR-related goals and standards.

Increasing Collections Through the Reduction of Bad DebtOperationsPresenter: Sean Weiss, CPC, CPC-P, CCP-P, ACS-EMMore than 80% of medical practices struggle with collections, whether it’s from the patient or a payer. Get best-practice strategies on communicating with both parties to minimize your A/R.

ObjectiveUpon completion of this course, participants should be able to use field-tested form letters, tools and tactics honed to boost collections.

Accountable Care Organizations: What Practice Executives Need To KnowRegulatory Compliance/LegislationPresenter: Ron HowrigonIn the midst of a serious Medicare crisis, Centers for Medicare and Medicaid Services (CMS) and the Department of Health and Human Services have begun moving toward a new compensation model for healthcare revolving around the concept of Accountable Care Organizations (ACO’s). This new model has the potential of changing physician and facility reimbursements more dramatically than any change since RBRVS and DRG Case Rates were introduced.

In this course, the concept of an Accountable Care Organization will be explored, including the different types of ACO models and payment structures that are being contemplated. How the insurance payers may follow the Medicare example much like they did with RBRVS will be explored as well as what a payer ACO model may look like.


• Understand the structure of ACO’s and how they operate.

• Consider the possible payment models under an ACO structure.

• Strategize how to prepare for this upcoming change in healthcare.

Monday, April 29, 2013, 3:15 – 4:30 pm (cont.)

Veteran

Boot Camp

DAILY PLANNER 23


7:30 am Exhibitor Showcase: User Group Sessions

8:00 am

8:15 am Continental Breakfast

9:00 am

9:15 am ICLs

10:00 am

10:30 am ICLs

11:00 am

11:30 am Lunch

12:00 pm Member Business Meeting: Presidential Ceremony

12:15 pm Advocacy Update

12:45 pm Closing Session: Leaders: Get Out of The Way!

Presenter: Walter Bond

1:00 pm

2:00 pm Exhibitor Showcase Open

2:30 pm Walter Bond Meet & Greet in Exhibitor Showcase

3:00 pm

4:00 pm

4:15 pm ICLs

5:00 pm

5:30 pm Closing Reception

Daily Planner – Tuesday, April 30 TUESDAY

Hitting Your Stride: Understanding Alignment Strategies with Hospitals to Strengthen Your Orthopaedic PracticeBusiness DevelopmentPresenters: Natalie Bennett, MHA; John Fink, MBAForward-thinking hospitals are eager to develop close relationships with orthopaedic surgeons. They want orthopaedic surgery to serve as a core service line at their facility but recognize the need to align incentives to operate orthopaedic services profitably. Practice administrators are in a key position to help their surgeons to strengthen their practice through closer alignment with hospitals. This course will review the opportunities available to orthopaedic surgeons by working more closely with hospitals. It will also cover how to structure new arrangements for mutual benefit.


• Relate to the priorities and perspectives of hospital administrators.

• Understand alignment strategies (e.g., joint ventures, co-management arrangements, bundled payments, call coverage) and how to structure them with hospitals.

• Assess whether hospital employment is of mutual benefit.

Alternative (and Legal) Methods of Allocating Ancillary IncomeFinancial ManagementPresenter: Cary Edgar, JDThis course focuses on how to allocate ancillary income among physician group members. Most groups allocate ancillary income equally among the physician partners and many believe that they have no alternative. This course will address the different allocation methods that can be used in compliance with Stark and other applicable rules. The economics of allocating ancillary income equally or under alternate methods, including the advantages and disadvantages of each method, will also be addressed.


• Recognize how most groups allocate ancillary income and how it affects the development and success of ancillary services.

• Understand what allocation methods are allowable for Medicare, Worker’s Compensation and commercial payers.

• Weigh the pros and cons of different allocation methods including how the different methods affect referrals, income, and practice management.

Employee Perceptions of Teamwork and Empowerment: The Correlation to Patient SatisfactionGovernance/LeadershipPresenter: Paul BruningIncreasingly constrained resources and the competitive nature of healthcare requires that leadership understand the factors of value, patient satisfaction, and productive measures of building a committed workforce through teamwork and empowerment. This course will focus on the need for leaders who understand and react to variances in employee teamwork and employee empowerment in order to promote higher ratings of patient satisfaction and thereby improve organizational performance. Organizations with this type of leadership provide higher levels of quality of care and value to patients which, in turn, improves market share and financial performance.


• Understand the correlation and strength of employee perception of teamwork/empowerment and ratings of patient satisfaction.

• Determine what subsets of teamwork/empowerment are most influential to patient satisfaction and design a plan to apply to their practice.

How Leaders Communicate Change to Positively Impact the Bottom LineHuman ResourcesPresenter: Linda Talley, PhDYour body is always telling on you. This course will provide tactics to understand the nuances of body language and enrich your communication skills and which will allow you to improve your interviewing, negotiating, and persuasion skills. By attending this program, you can make certain your two languages complement each other and create a congruent environment to achieve your objectives.


• Be aware of the positive and defensive positions people use during interviews.

• “Size up” a person from their handshake.

• Avoid mistakes leaders make in communicating change.

Solutions to Reimbursement Challenges: Cutting the Costs and Improving the Bottom LineInformation TechnologyPresenter: Jim BettendorfDo you have the right people and technology in place? Is your overhead too high and production too low? In this course, we take a look at where money goes in an orthopaedic practice using data provided by the AAOE and Medical Group Management Association (MGMA). Learn practical solutions to challenges orthopaedic practices face with reimbursement and how to use technology to address the overall flow of the revenue cycle as opposed to one element at a time. These tips help minimize time devoted to non-patient care activities and put your practice in the best position to increase your bottom line.


• Identify direct and indirect areas of their business operations that are costing money.

• Take actionable steps based on key benchmarks to increase your bottom line.

• Use technology to assist with office operations automation, enhancing your service to patients, and getting paid quickly and efficiently.

Tuesday, April 30, 2013, 9:15 – 10:15 am

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REGISTER EARLY AND SAVE $100!

Mark your calendar: Early Bird Registration Deadline is March 18.

Give Your Practice a Physical: Performing Regular Operational AssessmentsOperationsPresenter: Deborah Hill, MBA, CMPE, CPC, CPC-ISuccessful practice management requires constant surveillance of key indicators to recognize an improvement or decline in operational effectiveness. Performing regular Operational Assessments offers a well-rounded audit of processes and procedures to highlight those areas that may not be considered in the month-to-month operational reviews. This course will provide easy-to-use suggestions to ensure the health of your practice through regular reviews.


• Determine when to complete an assessment.

• Design an operational assessment for their practice.

• Conduct the steps to complete an assessment.

Payer Audits in Practice: Five Ways to Mitigate Revenue RiskRegulatory Compliance/LegislationPresenter: Lori BrocatoMedicaid RACs and other payer audits are on the way. Dollars are at risk and operational stability is at stake. This course will explore the five target areas for auditor activity in orthopaedic groups and provide practical ways to mitigate related risk. 2013 processes will be of focus while 2012 payer audit activity is reflected on.


• Identify the trends and recoupment patterns for both automated and complex medical reviews.

• Mitigate risk related to the top focus areas for Medicaid RACs and other payer audits.

• Learn five practical tips to better manage payer audit activity from simple snail-mail suggestions to technology-supported workflow improvements.

The Future is Now: Preparing Your Practice for a Changing EnvironmentBusiness DevelopmentPresenter: Pedro Vergne-Marini, MD, FACP, FACCIn the future, the regulatory environment will be more complex and reimbursements will decrease. This course outlines a model for restructuring your practice based on real estate ownership and alignment with a Management Service Organization (MSO). ACO’s will happen and practices must be prepared to participate in order to maximize their income through capitation and fee-for-service with asymmetric or symmetric shared liquidity for sustainability and growth.


• Reduce costs and exploit economic savings potential via an MSO.

• Examine options for new revenue streams and liquidity for sustainability and growth.

• Develop back office infrastructure which allows individual practices to maintain medical independence while sharing back office functions.

CMS Performance Dashboards: Tools for PaymentFinancial ManagementPresenter: Nancy Rehkamp, MPAHealthcare reform is leading change through payment reform. Much of the payment reform requires physicians and other providers to meet minimum performance standards before full payment will be made. Performance metrics are also being developed and used by payers as a way to define who will be included in preferred contracts. This course will be a review of the CMS performance reports provided to primary care physicians about how specialists are serving their patients, the episodic data about orthopaedic care and other metrics which are framing the discussions about best practices and contracting terms.


• Identify sources for performance measurement used in contracting.

• Develop new tools to use for contracting with Accountable Care Organizations and Bundled Payments.

• Understand the performance reporting tools being developed by Medicare and other payers.

From Executive to Leader: How to Make the Top 2%Governance/LeadershipPresenter: Linda Talley, PhDGreat leadership is enhanced by an understanding of the psychological principles of leader development. The purpose of this course is to introduce attendees to the psychology of leadership and the development of emerging leaders. The course will cover leadership theory as well as discuss individual definitions of leadership as they apply to orthopaedic practices including leadership models, contextual and situational issues related to leadership and organizational and team goals. Issues around effective leadership practices during the process of organizational change will also be discussed. This program will include theories of leadership, leadership styles, qualities of great leaders, and assessments used to measure a person’s leadership abilities.


• Enhance their understanding of their own capacity for leadership by applying and integrating knowledge from the course.

• Align their verbal and nonverbal communication to create credibility and consistency in every message delivered.

• Increase their levels of confidence in themselves as leaders as they find their voice and identify core values.

• Lead change, manage crisis, and inspire others to do the same.

Tuesday, April 30, 2013, 9:15 – 10:15 am (cont.)

Tuesday, April 30, 2013, 10:30 – 11:30 am


Leverage Your Biggest Overhead Expense, Your Administrative TeamHuman ResourcesPresenter: Zac WrightThis course teaches participants how to transform their biggest overhead expense, staff, into revenue producers by discovering the five fatal phone mistakes staffers engage in with first-time callers. New patient calls will be made live during the course to members’ offices that volunteer.


• Reveal barriers to new patient generation.

• Cure the five fatal phone inquiry mistakes.

• Ensure long term team accountability at the front desk.

Meaningful Use for Busy Orthopaedists: Stage 2Information TechnologyPresenter: Lynn Scheps, MBAThis course will analyze meaningful use through the lens of an orthopaedic practice, reviewing the experience to date in Stage 1 and describing the new requirements for Stage 2. It will identify the challenges specific to orthopaedics and recommend strategies for addressing them.


• Differentiate between Meaningful Use Stage 1 and Stage 2.

• Understand how the meaningful use requirements specifically apply to orthopaedics.

• Learn how to best address the challenges posed by meaningful use.

Reducing Liability Risk and Improving Quality: Role of the Orthopaedic Executive OperationsPresenters: B. Sonny Bal, MD, JD, MBA; Peter Behnke, PT, ATC; Lawrence Brenner, JDThis course will focus on the role of the orthopaedic executive in understanding, managing, and reducing financial exposure related to professional liability losses. Current medical professional liability claim trends in orthopaedics will be discussed. Quality control will be linked to risk management and the executive’s role in monitoring, assessing and improving quality patient care parameters and developing a model for accountability will be emphasized.


• Enhance professional communications.

• Implement an effective informed consent process.

• Establish effective internal quality controls to deal quickly and effectively at critical points if/when liability exposure occurs.

• Gain control of malpractice insurance expenses by using specific tools obtained in this course.

Reducing Organizational Risk and Increasing Financial Return: Developing an Effective Coding Compliance PlanRegulatory Compliance/LegislationPresenter: Deborah Hill, MBA, CMPE, CPC, CPC-I

An effective Coding Compliance Plan is the key to recognizing coding and documentation practices that could increase organizational risk. This course will elaborate on the benefits of a well-made compliance plan as well as offer suggestions for creating a Coding Compliance Plan.


• Identify risk factors in their practice.

• Design a formal Coding Compliance Plan for their practice.

• Minimize billing errors, reduce the chance of audits, diminish malpractice odds, and increase financial return by implementing their Coding Compliance Plan.

Maximizing Commercial Payer Contracts by Using Advanced Analytical Tools and TechniquesBusiness DevelopmentPresenters: Susan Charkin, MHA; Steve Selbt

More than half of a practice’s revenue is typically based on contracted rates with commercial payers. This course will enable the audience to determine the best options for maximizing payer fee schedule payments through the application of advanced techniques including benchmarking, payer comparisons, aggregate payer analysis, and in vs. out of network modeling.


• Obtain increased payments by performing a benchmarking analysis of current payer fee schedules.

• Support their overall negotiation strategy by building a fee schedule proposal which incorporates patterns in reimbursement.

• Aggregate Payer Analysis through a technique for comparing payer reimbursement, code by code, and in aggregate to the weighted average reimbursement of all of their commercial payers.

It’s YOUR Data. Use It!Financial ManagementPresenters: Nate Moore, CPA, MBA, CMPE; Mona Reimers, FACMPE, CPCGive me all the data I want and none of the stuff I don’t. This course will teach how to move past canned reports with limited data to interactive tools (that refresh!) with updated data. Every practice hassles with re-running the same reports and work lists. Learn faster methods to gather the traditional Accounts Receivable-type datasets as well as how to correlate to new datasets (for example, telephony). With these new tools participants will save hours of time, better gather and see data to manage operations, scheduling, contracting, and Accounts Receivable and even receive email notification if an issue arises!


• Efficiently gather, store, and automate data (data mining).

• Combine typical practice metrics with data from outside sources.

• Create better tools for staff, operational dashboards & even predictive strategic dashboards.

Tuesday, April 30, 2013, 10:30 – 11:30 am (cont.)

Veteran

Boot Camp

Tuesday, April 30, 2013, 4:15 – 5:30 pm

Veteran

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Creating a Leadership Brand: A Teaching Tool for Orthopaedic ExecutivesGovernance/LeadershipPresenter: Randy Hagan, MBA, CASC, CMPEThis course will outline different leadership theories, leadership development, and how to use diagnostic tools to help them identify leaders and project managers that may already be working within their practice. Additionally, successful leadership development programs will be reviewed.


• Use diagnostic tools to assist in leader identification.

• Understand the necessary steps in leadership development.

Responsibilities of Retirement Plan FiduciariesHuman ResourcesPresenter: Greg Plechner, CFP®, ChFC, EAThis course will examine the current state of 401(k) plans and the changing roles and responsibilities of plan fiduciaries. Participants will gain an understanding of some of the challenges that fiduciaries face and specific strategies to assist them to reduce their liability, lower costs, increase transparency, and enhance employee benefits. Topics will also include an overview of current disclosure regulations and their impact to service providers and plan sponsors.


• Lower fiduciary risk.

• Increase transparency and lower costs.

• Enhance employee benefits.

Four Gotchas of EMR-Based Documentation: What Vendors Won’t TellInformation TechnologyPresenter: Sonya HughesSuccessfully transitioning doctors who are acclimated to writing or speaking their notes to point, click and use templates is one component of EMR adoption which may be a mystery to some. This course will demystify five “gotchas” of EMR-based documentation and provide practical strategies to circumvent productivity losses and revenue drops in high-velocity settings such as orthopaedics.

From balancing productivity to additional data collection for Meaningful Use, personal insights from lessons learned the hard way are shared. Attendees develop an effective checklist for vendor comparisons and implementation. Finally, the impacts on staff time and budgets are explained as they relate to populating the EMR and gearing up for major workflow shifts.


• Develop an effective checklist for EHR vendor comparisons and implementation.

• Mitigate potential productivity losses and revenue drops caused by EHR adoption.

Increase Personal Efficiencies Through Excel Pivot TablesOperationsPresenter: Debby ReigleLooking for ways to increase your efficiencies as a manager? This course will teach the *advanced user practical skills to become more proficient in the use of Excel for management, analysis, and reporting purposes. You will learn to sort, filter, and analyze data using PivotTables and Pivot Charts. This course is not for the faint-of-heart.

*Course prerequisites: 1. Participants should be proficient with Excel prior to taking this course. We will not be able to hold up the class for non-advanced participants.

2. This is a hands-on course. Each participant will be expected to bring a:

• Laptop with Excel 2010 or 2007 already loaded. Earlier versions of Excel will not be compatible with this class. No accommodations will be made for those with earlier versions of Excel.

• USB port will be needed (exercises will be provided on a USB drive).

It is also highly recommended that participants bring an external mouse and mouse pad.


• Correctly set up data for streamlined, accurate reporting.

• Group, format, and analyze effectively to immediately see relationships, differences, and trends.

• Create calculated fields, sort & filter data, and format Pivot Tables for easy, efficient, reading.

HIPAA/HITECH Breach: S**t Will Happen … Are You Ready?Regulatory Compliance/LegislationPresenter: Susan Ziel, MPH, JDYou won’t want to miss this “spine tingling” update on the HIPAA/HITECH Act and other requirements that dictate the importance of an effective Breach Preparedness and Rapid Response Plan. Experience a real Breach incident, from start to finish, and you will quickly appreciate the “different that makes a difference” in limiting the many different types of legal and regulatory risks that can arise out of a Breach incident, particularly in the absence of a proper HIPAA/HITECH compliance program.


• Recognize key elements of an effective Breach Preparedness and Rapid Response Plan.

• Understand the various civil, criminal, administrative, and enforcement actions that can result from a Breach incident, particularly those that involve Covered Entities and Business Associates who lack a proper HIPAA/HITECH compliance program.

• Realize the importance of HIPAA/HITECH and other cyber liability policies.

Tuesday, April 30, 2013, 4:15 – 5:30 pm (cont.)

Boot Camp


Tracks

Business Development: Practice growth opportunities

Sunday, April 28, 20138:30 – 9:45 am Tips and Tricks of Successful DME and Pharmacy Ancillary

Program Outcomes (pg 15)

10:00 – 11:15 am Physician Practice Growth: The “Big Bang Theory” (pg 16)

Monday, April 29, 20139:00 – 10:00 am Building Strong Referral Relationships: How to Market and

Grow Your Orthopaedic Practice (Boot Camp, pg 19)

1:45 – 3:00 pm Strategic Pathways for Orthopaedic Practices Today (pg 20)

3:15 – 4:30 pm Healthcare Reform and the State of Orthopaedics (pg 21)

Tuesday, April 30, 20139:15 – 10:15 am Hitting Your Stride: Understanding Alignment Strategies with

Hospitals to Strengthen Your Orthopaedic Practice (pg 24)

10:30 – 11:30 am The Future is Now: Preparing Your Practice for a Changing Environment (pg 25)

4:15 – 5:30 pm Maximizing Commercial Payer Contracts by Using Advanced Analytical Tools and Techniques (Veteran, pg 26)

Financial Management: Organizational profitability and sustainability

Sunday, April 28, 20138:30 – 9:45 am Fracture Care: Are You Getting All the Charges Reimbursed?

(Boot Camp, pg 15)

10:00 – 11:15 am Accurate Reimbursement From Both Patients and Payers: Strategies for Enhancing Your Bottom Line (pg 16)

Monday, April 29, 20139:00 – 10:00 am Effective Dashboards and Analytical Reports: Is Your Practice

At Risk? (pg 19)

1:45 – 3:00 pm Developing a Bundled Pricing Strategy (Veteran, pg 20)

3:15 – 4:30 pm Weathering the Storm: Managing the Bottom Line in Orthopaedic Medical Groups (pg 21)

Tuesday, April 30, 20139:15 – 10:15 am Alternative (and Legal) Methods of Allocating Ancillary Income

(pg 24)

10:30 – 11:30 am CMS Performance Dashboards: Tools for Payment (pg 25)

4:15 – 5:30 pm It’s YOUR Data. Use It! (pg 26)

Governance/Leadership: Best practices and skills for managerial leaders

Sunday, April 28, 2013 8:30 – 9:45 am Negotiation Skills for Practice Executives: Enhance Your Skills,

Knowledge, and Attitude (pg 15)

10:00 – 11:15 am Hope Is Not a Strategy: Developing a Strategic Plan (pg 16)

Monday, April 29, 2013 9:00 – 10:00 am Remaining Independent in the Era of Modern Healthcare: A

Panel Discussion (Veteran, pg 19)

1:45 – 3:00 pm The Best of the Best: What These Managers Do that Sustains Success (pg 20)

3:15 – 4:30 pm Neurology, Neuroses and Nurturing: How to Build and Sustain Your Perfect Team! (pg 22)

Tuesday, April 30, 2013 9:15 – 10:15 am Employee Perceptions of Teamwork and Empowerment: The

Correlation to Patient Satisfaction (Boot Camp, pg 24)

10:30 – 11:30 am From Executive to Leader: How to Make the Top 2% (pg 25)

4:15 – 5:30 pm Creating a Leadership Brand: A Teaching Tool for Orthopaedic Executives (pg 27)

Human Resources: Philosophies and/or techniques to increase business value through the workforce

Sunday, April 28, 2013 8:30 – 9:45 am Strategic and Tactical Practice Management: Ten Things Every

Practice has to do in the New Healthcare Environment (pg 15)

10:00 – 11:15 am Building Self-Confidence and Elevating Self-Esteem (Boot Camp, pg 17)

Monday, April 29, 2013 9:00 – 10:00 am Emotional Intelligence: How It Can Improve Your Practice

(pg 19)

1:45 – 3:00 pm Asset Protection for Orthopaedic Practices & Physicians (pg 20)

3:15 – 4:30 pm Lean Six Sigma in Healthcare Organizations (Veteran, pg 22)

Tuesday, April 30, 2013 9:15 – 10:15 am How Leaders Communicate Change to Positively Impact the

Bottom Line (pg 24)

10:30 – 11:30 am Leverage Your Biggest Overhead Expense, Your Administrative Team (pg 26)

4:15 – 5:30 pm Responsibilities of Retirement Plan Fiduciaries (pg 27)

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Tracks

Information Technology: Using and optimizing computer equipment, software systems, and the Internet to best assist in organizational management

Sunday, April 28, 20138:30 – 9:45 am Hosted IT Solutions: Understanding Trends and What it Means

for Your Orthopaedic Practice (pg 15)

10:00 – 11:15 am Social Media: The Impact It Is Having on Your Practice (pg 17)

Monday, April 29, 20139:00 – 10:00 am Patient Portals and the Patient Service Strategy (pg 19)

1:45 – 3:00 pm Leveraging Cloud-Based Technology to Revolutionize your Practice (pg 21)

3:15 – 4:30 pm EHR and Medical Professional Liability Risk (Boot Camp, pg 22)

Tuesday, April 30, 20139:15 – 10:15 am Solutions to Reimbursement Challenges: Cutting the Costs and

Improving the Bottom Line (Veteran, pg 24)

10:30 – 11:30 am Meaningful Use for Busy Orthopaedists: Stage 2 (pg 26)

4:15 – 5:30 pm Four Gotchas of EMR-Based Documentation: What Vendors Won’t Tell You (Boot Camp, pg 27)

Operations: Process improvements for increased efficiencies

Sunday, April 28, 20138:30 – 9:45 am Using EMR to Optimize New HIPAA Compliance Mandates:

Release of Information Tips and Tricks in Response to Subpoenas, Designated Record Set, Insurance Audits and More! (Veteran, pg 16)

10:00 – 11:15 am Increase Profitability by Analyzing Non-Physican-Provider Productivity (pg 17)

Monday, April 29, 20139:00 – 10:00 am Patient Loyalty: A New Formula for Success (pg 20 )

1:45 – 3:00 pm Streamlining Operations and Increasing Practice Cashflow Through Effective Inventory Management (Boot Camp, pg 21)

3:15 – 4:30 pm Increasing Collections Through the Reduction of Bad Debt (pg 22)

Tuesday, April 30, 20139:15 – 10:15 am Give Your Practice a Physical: Performing Regular Operational

Assessments (pg 25)

10:30 – 11:30 am Reducing Liability Risk and Improving Quality: Role of the Orthopaedic Executive (Veteran, pg 26)

4:15 – 5:30 pm Increase Personal Efficiencies Through Excel Pivot Tables

(pg 27)

Regulatory Compliance/Legislation: Industry trends associated with regulatory compliance, legislation, healthcare reform, and advocacy

Sunday, April 28, 2013 8:30 – 9:45 am Federal Health Care Landscape: From the Affordable Care Act

to Entitlement Reform (pg 16)

10:00 – 11:15 am Advanced Auditing: Essential Techniques and Tools to Identify Risk (Veteran, pg 17)

Monday, April 29, 2013 9:00 – 10:00 am Connecting the Dots of HIPAA: Five Ways to Prevent

Information Leakage (pg 20)

1:45 – 3:00 pm Healthcare Reform: How Managed Care Companies Are Likely To Respond To Government Competition (pg 21)

3:15 – 4:30 pm Accountable Care Organizations: What Practice Executives Need To Know (pg 22)

Tuesday, April 30, 2013 9:15 – 10:15 am Payer Audits in Practice: Five Ways to Mitigate Revenue

Risk (pg 25)

10:30 – 11:30 am Reducing Organizational Risk and Increasing Financial Return: Developing an Effective Coding Compliance Plan (Boot Camp, pg 26)

4:15 – 5:30 pm HIPAA/HITECH Breach: S**t Will Happen … Are You Ready? (pg 27)

TRACKS 29



AAOE



Boot Camp: Particularly beneficial to orthopaedic practice professionals with three or less years of managing an orthopaedic practice

Sunday, April 28, 20138:30 – 9:45 am Fracture Care: Are You Getting All the Charges Reimbursed?

(Financial Management, pg 15)

10:00 – 11:15 am Building Self-Confidence and Elevating Self-Esteem (Human Resources, pg 17)

Monday, April 29, 20139:00 – 10:00 am Building Strong Referral Relationships: How to Market and

Grow Your Orthopaedic Practice (Business Development, pg 19)

1:45 – 3:00 pm Streamlining Operations and Increasing Practice Cashflow Through Effective Inventory Management (Operations, pg 21)

3:15 – 4:30 pm EHR and Medical Professional Liability Risk (Information Technology, pg 22)

Tuesday, April 30, 20139:15 – 10:15 am Employee Perceptions of Teamwork and Empowerment:

The Correlation to Patient Satisfaction (Governance/Leadership, pg 24)

10:30 – 11:30 am Reducing Organizational Risk and Increasing Financial Return: Developing an Effective Coding Compliance Plan (Regulatory Compliance/Legislation, pg 26)

4:15 – 5:30 pm Four Gotchas of EMR-Based Documentation: What Vendors Won’t Tell You (Information Technology, pg 27)

Veteran: Particularly beneficial to the more seasoned orthopaedic practice professional

Sunday, April 28, 2013 8:30 – 9:45 am Using EMR to Optimize New HIPAA Compliance Mandates:

Release of Information Tips and Tricks in Response to Subpoenas, Designated Record Set, Insurance (Operations, pg 16)

10:00 – 11:15 am Advanced Auditing: Essential Techniques and Tools to Identify Risk (Regulatory Compliance/Legislation, pg 17)

Monday, April 29, 2013 9:00 – 10:00 am Remaining Independent in the Era of Modern Healthcare: A

Panel Discussion (Governance/Leadership, pg 19)

1:45 – 3:00 pm Developing a Bundled Pricing Strategy (Financial Management, pg 20)

3:15 – 4:30 pm Lean Six Sigma in Healthcare Organizations (Human Resources, pg 22)

Tuesday, April 30, 2013 9:15 – 10:15 am Solutions to Reimbursement Challenges: Cutting the Costs and

Improving the Bottom Line (Information Technology, pg 24)

10:30 – 11:30 am Reducing Liability Risk and Improving Quality: Role of the Orthopaedic Executive (Operations, pg 26)

4:15–5:30 pm Maximizing Commercial Payer Contracts by Using Advanced Analytical Tools and Techniques (Business Development, pg 26)

Tracks

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ICL Presenters

Overcome the challenge of concurrent sessions, review captivating speaker presentations, and engage with rich industry-relevant knowledge year-round. Purchase the VIP Package to get access to up to 50 hours of digitally recorded sessions captured live from this year’s conference as well as downloadable MP3s, MP4s and speaker handouts.

The VIP Package includes:• Full conference registration• Express check-in at onsite registration• Unlimited access to the 2013 AAOE Annual Conference session recordings• Access to the VIP Lounge

VIPs get access to the VIP lounge which has:

• Coffee, beverages, and snacks

• Upgraded Wi-Fi

• Dedicated computer and printer access

More information can be found on page 63. *price increases on-site

Purchase a VIP Package today and SAVE!*

32 WWW.AAOE.NET

Presenter Information

Janine Akers, MBA Janine Akers is the Owner and CEO of DataFile Technologies, a Kansas City-based company providing streamlined medical records solutions for healthcare. She is well versed leader in HIPAA, Release of Information, HITECH Act, Meaningful Use, eFiling, systems and work flow analysis, Security Risk Analysis and scanning paper medical records for EMR conversion. Ms. Akers delivers real life experience and a practical, yet polished approach to medical records management in an electronic environment. She has grown DataFile Technologies from a start-up business into a dynamic company, which employs the finest people to deliver the best services on the market.

Course: Using EMR to Optimize New HIPAA Compliance Mandates: Release of Information Tips and Tricks in Response to Subpoenas, Designated Record Set, Insurance Audits and More! (pg 16)

Mark Awh, MD Dr. Mark Awh, founder of Radsource, is a leading authority on Magnetic Resonance Imaging (MRI). Dr. Awh completed his undergraduate studies in Biochemistry and Molecular Biology at Northwestern University in Evanston, IL. Following medical school at the University of Mississippi, he performed his residency in Diagnostic Radiology at the University of Chicago. He then completed fellowship training in MRI at the University of Kentucky Magnetic Resonance Imaging and Spectroscopy Center.

Dr. Awh has served as Director of Magnetic Resonance Imaging at St. Thomas Hospital in Nashville, Tennessee and as president of one of the largest radiology private practices in the nation.

Course: Hosted IT Solutions: Understanding Trends and What it Means for Your Orthopaedic Practice (pg 15)

B. Sonny Bal, MD, JD, MBAB. Sonny Bal is an associate professor who specializes in hip and knee replacement at the University of Missouri, Columbia (MU), where he also serves as division chief for hip and knee surgery. He provides a unique perspective in not only being a busy clinician, but an experienced biomaterials researcher and an expert in medicolegal matters. A graduate of Cornell University Medical College, In 2009 Dr. Bal achieved a long-desired goal of earning a law degree from MU and passing the Missouri Bar. He is also a partner in the Bal Brenner, PC.

Course: Reducing Liability Risk and Improving Quality: Role of the Orthopaedic Executive (pg 26)

Charles Bavier, CPACharles Bavier is President and CEO of Ancillary Advantage, a healthcare products and technology company. Mr. Bavier has over 15 years experience in the healthcare industry, with a primary focus of developing technology solutions to improve operations and grow profitability. Prior to entering the healthcare field, Mr. Bavier spent 10 years in the manufacturing industry and began his career as a management consultant and CPA for Deloitte LLP, an international accounting and consulting practice.

Course: Streamlining Operations and Increasing Practice Cashflow Through Effective Inventory Management (pg 21)

Peter Behnke, PT, ATCPeter Behnke’s unique background combines clinical training, healthcare management and insurance. Earning a degree in Physical Therapy and Athletic Training from Quinnipiac University, Peter is recognized nationally as one of the first to be Board Certified in Orthopaedic/Sports Physical Therapy. After leaving clinical practice, he managed large outpatient orthopaedic physical therapy practices and went on to be VP of Operations for HealthSouth’s Outpatient Imaging Division.

Peter is now a partner in HealthCare Risk Specialists, an innovator in customized malpractice insurance solutions, including OPIC (Orthopedic Physicians Insurance Company) – the first orthopaedic physician-owned medical malpractice insurance company.


Natalie Bennett, MHAAs an avid member of the American College of Healthcare Executives, Natalie Bennett has served on the board for the local chapter for four years in various capacities. With experience in academic, not-for-profit, and public sectors, she has established a reputation of proficiency in strategic planning, physician relations, innovative program, business plan development, and change management. Currently managing program and business development for Orthopaedics and Spine services at Palomar Health, she is responsible for expanding the service line through new programming, recruitment, and on-boarding new physicians and increasing program volume. She received her Undergraduate Degree from Purdue University and graduate degree from Ohio State University.

Course: Hitting Your Stride: Understanding Alignment Strategies with Hospitals to Strengthen Your Orthopaedic Practice (pg 24)

Jim BettendorfJim Bettendorf serves as the Director of Regulatory Affairs at Gateway EDI, where he oversees corporate and HIPAA compliance. He is a certified healthcare compliance officer with 25 years of experience on the insurance, provider, and business partner sides of the industry. Mr. Bettendorf is the Chair of the Vendor Relations Committee for the national Medical Group Management Association (MGMA); a presentation reviewer for Healthcare Information and Management Systems Society; and a committee member for Healthcare Billing and Management Association. Mr. Bettendorf has presented at the American Academy of Family Physicians conference and several state MGMA and specialty medical associations.

Course: Solutions to Reimbursement Challenges: Cutting the Costs and Improving the Bottom Line (pg 24)

Jerry BlantonJerry Blanton has practice management experience in several different specialties and is adjunct faculty at the University of Southern Indiana teaching a class on Physician Group Practice Management. He has held his current position of Executive Director with Orthopaedic Associates in Evansville, Indiana since 2005. His clinical background and experience help him manage physician practice operations with an understanding of how a physician prefers his or her patients be treated. Outside of the office Mr. Blanton is active in his church, his children’s school, and enjoys outdoor recreational activities with his family. He resides in Evansville with his wife and three boys.

Course: Weathering the Storm: Managing the Bottom Line in Orthopaedic Medical Groups (pg 21)

PRESENTER INFORMATION 33

Jeff Boomershine, BS, CPAJeff Boomershine is a principal in Somerset’s Health Care Team where he specializes in Orthopaedics, Ambulatory Surgery Centers, Radiation Oncology, and Diagnostic & Interventional Radiology. He previously worked for over eleven years as the Chief Financial Officer of two medical groups in Indianapolis. Mr. Boomershine consults with medical groups and hospitals in the areas of physician-hospital and multispecialty joint ventures, physician practice issues, compensation plan analysis and design, physician employment agreements, practice management issues, operations management including new facility design, construction, financing and start-up; new venture feasibility analysis, physician group and facility negotiations, and other healthcare regulatory issues.

Course: Developing a Bundled Pricing Strategy (pg 20)

Lawrence H. Brenner, JDLawrence Brenner has been an active malpractice trial attorney for the past 30 years. He is currently on the faculties of Orthopaedics at Yale University and the University of North Carolina. He has also served as Clinical Associate Professor of Health Policy and Administration at the University of North Carolina, Chapel Hill, and Senior Research Fellow at Duke University. Mr. Brenner is Editor of the Orthopaedic Medical Legal Advisor. A nationally-acclaimed lecturer and widely published author on healthcare quality and malpractice loss prevention, Mr. Brenner has served as visiting lecturer at many leading orthopaedic academic centers throughout the country.


Lori Brocato Lori Brocato, HealthPort Audit Product Manager, has over 16 years of experience in the healthcare technology industry creating product lifecycle plans and executing product strategies. Ms. Brocato frequently serves as an audit expert sharing audit management trends and best practice guidelines as a regular presenter for industry events and webinars. She is the author of a monthly column about audits and provides expert input for many trade publication articles each year. Ms. Brocato holds the distinction of being RAC-certified by the Medicare RAC Summit and is a member HIMSS, HFMA, and AHIMA.

Course: Payer Audits in Practice: Five Ways to Mitigate Revenue Risk (pg 25)

Brenda Brouillette, RN Brenda Brouillette has 17 years of clinical nursing experience in a variety of specialties and considerable experience in educational event planning, fundraising, and public relation initiatives through volunteering for multiple non-profit organizations. After obtaining her Bachelor’s Degree in Healthcare Leadership she shifted her focus towards marketing and strategic planning, of which she now has over 14 years of experience. She has served as a physician relations specialist in a hospital healthcare system, VP of Business Development for Southeastern Spine Center & Research Institute, Co-founder and COO of Southeastern Educational & Technical Institute, and President of Suncoast Case Management Association before she established Savvy Marketing Solution.

Course: Physician Practice Growth: The “Big Bang Theory” (pg 16)

Paul Bruning, MAIn the past 23 years, Paul Bruning worked as an athletic trainer for college, university, and professional sports teams. During that time, he also served on state, regional, and national committees for athletic training, accreditation, and regulatory agencies. Over the last five years Mr. Bruning has become involved with orthopaedic administration and is the Director of Growth for Summit Orthopedics in St. Paul, Minnesota. He has a Master of Arts Degree in Physical Education/Exercise Science and is currently pursuing his doctorate in healthcare administration. Mr. Bruning is also a member of the AAOE Advocacy Council and Assistant Editor for the AAOE Legislative and Regulatory Newsletter.

Course: Employee Perceptions of Teamwork and Empowerment: The Correlation to Patient Satisfaction (pg 24)

Jeffrey CardenJeffrey Carden, CCO/CIO of Radsource, has more than 15 years of experience in the healthcare delivery industry. Before joining Radsource, Mr. Carden served in the capacity of Director of Information Technologies before being elevated to Chief Information Officer for a $150M physician services and Ambulatory Surgery Center (ASC) company. The technologies and processes required to successfully manage physician practices, ASCs and Imaging Centers were directly accountable to Mr. Carden.

Previous experience also includes being CIO for Healthcare Advantage Network and being involved with HealthTrust, Inc. Mr. Carden received his Bachelor’s Degree in Computer Information Systems from Lipscomb University.

Course: Hosted IT Solutions: Understanding Trends and What it Means for Your Orthopaedic Practice (pg 15)

Bill ChampionAs the founder, CEO, and President of Venel, Bill Champion has been a visionary leader for more than 25 years. His extensive knowledge of the orthopaedic industry serves as a foundation to his company’s strategic leadership commitment to the research and development of proprietary communication platforms used by orthopaedic surgeons nationally. Since 1989, Mr. Champion has been a highly respected industry speaker and writer. Mr. Champion’s commitment to orthopaedics continued in 2012 with the launch of the Venel Foundation in support of worldwide orthopaedic research.

Course: Social Media: The Impact It Is Having on Your Practice (pg 17)

Susan Charkin, MHA Susan Charkin is the President and Founder of Healthcents and has 15+ years of executive experience with Blue Cross of California, Blue Shield of California, Blue Cross Blue Shield of the National Capital Area, Aetna, Health Net, and the UCSF. Her past experience also includes acting as Director of Outpatient Surgery at UCSF and Trustee at Nativadad Medical Center.

Ms. Charkin is a speaker on contracting issues for AAOS, ASCA, The University of California, Berkeley School of Public Health, Boston University School of Public Health and George Washington University School of Medicine. She has also authored articles published by the AAOE, ASCA and AAOS.

Course: Maximizing Commercial Payer Contracts by Using Advanced Analytical Tools and Techniques (pg 26)

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Robert Colvin, MBA Robert Colvin has over 25 years of CEO and senior management experience leading hospitals and health systems. He has developed a nationally recognized cancer research program and facilitated the establishment of a new four year medical school. Mr. Colvin has acted as Chair for both the Georgia and Idaho Hospital Associations, served on the American Hospital Association’s Metropolitan Governing Council and received the organization’s NOVA award for his work in helping build a healthcare program for the homeless in Savannah, Georgia.

Mr. Colvin founded the Colvin Group in 2008 and in early 2011 he also became a founding partner and President of StrategicPlanningMD (now AcheiveIt).

Course: Strategic Pathways for Orthopaedic Practices Today (pg 20)

Cary Edgar, JD Cary Edgar is a founder and principal of Ancillary Care Solutions (ACS). ACS concentrates on helping hospital and health systems and physician groups develop and manage outpatient physical, occupational and speech therapy services. Mr. Edgar focuses on financial, legal and regulatory matters for ACS’ clients. Prior to founding ACS, he was chief executive officer of a firm that developed and managed more than 150 outpatient rehabilitation facilities. He also practiced law for more than 15 years, most recently as a partner with the international law firm of Squire, Sanders & Dempsey. He earned a Bachelor’s Degree from the University of Michigan and law degree from Northwestern University.

Course: Alternative (and Legal) Methods of Allocating Ancillary Income (pg 24)

Tony EdwardsTony Edwards is Senior Vice President of Venel, the nation’s leader in orthopaedic communications. Working exclusively with orthopaedic surgeons, Mr. Edwards is an industry expert in the development and execution of strategic communication. His knowledge and expertise leads surgeons across the country to gain a sustainable competitive advantage in their regions. Mr. Edwards makes regular industry speaking appearances for AAOE, American Academy of Orthopaedic Surgeons, and on numerous state society platforms.

Course: Social Media: The Impact It Is Having on Your Practice (pg 17)

Becky Farmer , MBABecky Farmer is the CEO of Chattanooga Orthopaedic Group, P.C. also known as The Center for Sports Medicine and Orthopaedics (CSMO) began as a medical practice in 1979 and evolved over time to meet the changing needs of the region. Ms. Farmer has been instrumental in help driving the mission of CSMO: To serve its patient with the best possible orthopaedic care and exemplary human kindness, dignity and respect while maintaining its responsibilities to patients, or referral sources and payer sources.

Course: Remaining Independent in the Era of Modern Healthcare: A Panel Discussion (pg 19)

John Fink, MBAJohn Fink assists healthcare provider organizations with strategic and business planning, hospital/physician alignment, new business ventures, and mergers and acquisitions. He uses his experience to effectively package communications to stakeholders and efficiently guide diverse groups of individuals as they make complex decisions. Over the last several years, he has focused on helping hospitals and physicians develop mutually beneficial financial relationships. Mr. Fink is a frequent speaker and author for several healthcare organizations. He received both a Master of Business Administration degree and a Bachelor of Science Degree in Finance from Indiana University.

Course: Hitting Your Stride: Understanding Alignment Strategies with Hospitals to Strengthen Your Orthopaedic Practice (pg 24)

Scott Gruder, LATScott Gruder is a Licensed Athletic Trainer and has a Bachelor’s of Science Degree in Athletic Training from Boston University. He has launched and managed DME programs for three multispecialty practices in New York and Maryland. Prior to that, he worked as an athletic trainer for two colleges in New York. He is currently providing consulting services for orthopaedic practices. Scott resides in Baltimore, Maryland, but his heart is home on Long Island, New York.

Course: Tips and Tricks of Successful DME and Pharmacy Ancillary Program Outcomes (pg 15)

Randy Hagen, MBA, CASC, CMPERandy Hagen recently served as CEO of Precision Surgical Partners, as well as Brielle Orthopedics, P.A., a large multispecialty physician practice specializing in orthopaedics, podiatry, pain management, and physiatry. Randy currently works as a consultant to physician practices, ASC’s, pharmaceutical companies, payers, and other organizations focused on healthcare delivery. He began his career as a Controller and Human Resources Director for one of the largest cardiology and multispecialty practices in New Jersey and quickly moved into various executive administration roles at a variety of organizations. Mr. Hagen is currently pursuing his doctorate of Health Science at A.T. Still University.

Course: Brand: A Teaching Tool for Orthopaedic Executives (pg 27)

Deborah Hill, MBA, CMPE, CPC, CPC-IDeborah Hill, a Manager with Coker Group, works with physicians and physician network clients to identify revenue enhancement opportunities and to redesign organizational processes resulting in improved patient, staff and physician satisfaction. Ms. Hill is a graduate of University of West Georgia in Carrollton, Georgia with a BBA in Management and an MBA graduate of Brenau University in Gainesville, Georgia with a focus on Healthcare Administration. She is a Certified Professional Coder and Instructor (CPC & CPC-I) in the American Academy of Professional Coders and a Certified Medical Practice Executive (CMPE) with the American College of Medical Practice Executives.

Courses: Give Your Practice a Physical: Performing Regular Operational Assessments (pg 25); Reducing Organizational Risk and Increasing Financial Return: Developing an Effective Coding Compliance Plan (pg 26)

Ronald Howrigon, MEcon Ron Howrigon is President and Founder of Fulcrum Strategies, a physician advocacy group in Raleigh, NC. Mr. Howrigon has 18 years of experience in the managed care industry as a negotiator and network manager. He has held senior management-level positions at managed care companies including Kaiser Permanente, CIGNA Health Care, and BlueCross BlueShield. Mr. Howrigon is the Past-President of the North Carolina Association of Health Plans as well as a past board member of the Lovelace Health Systems and the Utah Visiting Nurses Association. He earned a Bachelor’s of Business Administration Degree from Western Michigan University and a Masters of Economics Degree from North Carolina State University.

Courses: Healthcare Reform: How Managed Care Companies Are Likely to Respond to Government Competition (pg 21); Accountable Care Organizations: What Practice Executives Need To Know (pg 22); and Strategic and Tactical Practice Management: Ten Things Every Practice has to do in the New Healthcare Environment (pg 15)


Evelyn P. Hronec, CPA, CPC, MSAEvelyn Hronec is the Managing Partner and Founding Member of CFS of Northeastern Ohio, Ltd., a staffing and recruiting firm for the accounting industry. Her previous experience includes 16 years of internal audit background in the financial services industry, holding various managerial positions. She serves on the Advisory Board for Stark State’s College of Business and is a member of the Stark County Women’s Leadership Initiative; Treasurer for the Akron Chapter of The Society for Human Resources Management; Secretary for The Ohio Association of Executive Search Professionals and serves in various leadership roles for the Domestic Violence Project of Stark County.

Course: Emotional Intelligence: How It Can Improve Your Practice (pg 19)

Sonya HughesSonya Hughes is a seasoned professional with over 15 years experience in Business/Healthcare Administration. She currently serves as Enterprise Workflow Consultant for Accentus, Inc. Prior to joining Accentus, Ms. Hughes served as practice administrator for a 29 physician, 7 location, 350+ employee orthopaedic practice in Cincinnati. There she was instrumental in changing practice management systems, implementing outsourced transcription, and transitioning to an EMR. In addition, she was involved in the building of two large medical offices, the expansion of two locations, the centralization of all medical records and implementation of scanning processes for EMR, as well as worked with physicians to develop templates for transcription.

Course: Four Gotchas of EMR-Based Documentation: What Vendors Won’t Tell You (pg 27)

David Kanzler, MBADavid Kanzler is Chief Executive/Financial Officer of Hinsdale Orthopaedic Associates, S.C., a practice which includes MRI and Physical Therapy centers. Mr. Kanzler has an extensive background at the senior executive level in the healthcare field. His recent experience has focused primarily on private equity backed healthcare companies. Mr. Kanzler was a co-founder and CFO of Dialysis Management Services which was sold to Total Renal Care (now Davita). He has significant experience developing business and financial plans. Mr. Kanzler has a BS degree in Accountancy from the University of Illinois and MBA from the University of Chicago Graduate School Of Business.Course: Effective Dashboards and Analytical Reports: Is Your Practice At Risk? (pg 19)

Christine Kean Chris Kean is the Chief Operating Officer of San Antonio Orthopaedic Group, LLP and the Orthopaedic Surgery Center of San Antonio, LP where she has helped grow the practice from 12 to 21 physicians; 100 to 275 employees; and 5 office locations to seven. Ms. Kean has been instrumental in the expansion and development of the group’s ancillary services and facility growth throughout the city. She leads with a hands-on approach and strives to continuously improve services for the patients of the group while providing a mutually rewarding work environment for its employees. Courses: Leveraging Cloud-Based Technology to Revolutionize your Practice (pg 21); and Remaining Independent in the Era of Modern Healthcare: A Panel Discussion (pg 19)

Jim Kidd, CMPEJim Kidd has 20 plus years of healthcare management experience. He holds a Bachelor’s Degree in Education. Mr. Kidd has been a member of the American Association of Orthopaedic Executives since 2003, currently serving as Board member and member of the Practice Management Committee, and previously a member of the Education Council as well as Chair of the Practice Management Committee in 2009; a member of the Midwest American Association of Orthopaedic Executives since 2005, where he now serves as Vice President; and a member of MGMA St. Louis since 2006, currently serving on the Board as Vice President of Finance.Course: Patient Loyalty: A New Formula for Success (pg 20)

Ken KisielKen Kisiel is the CEO of a group of 18 orthopaedists and 13 other providers in 6 offices and 3 clinics. Previously, he was the COO and Senior Vice President of a healthcare consulting firm in suburban Washington, D.C. His entire career has been in healthcare, including stand-alone hospitals, multi-hospital organizations (both for-profit and not-for-profit) and physician practices of various sizes, both as an employee, and on a consulting and outsourcing basis. He has worked extensively with hospital and physician computer systems. He did his undergraduate and graduate studies at Catholic University in Washington, D.C.Course: Increase Profitability by Analyzing Non-Physican-Provider Productivity (pg 17)

David Lane, MHA, MPTDavid Lane is the Chief Operating Officer for NOSS: Neurosurgery, Orthopaedics & Spine Specialists in Waterbury, CT. He is responsible for the daily operations and strategic growth of this practice which offers orthopaedic and neurosurgery, pain management, physiatry, chiropractics, and physical therapy.Mr. Lane holds Master’s Degrees in physical therapy and healthcare administration. He has an extensive professional speaking background and has served as an adjunct professor and lecturer. He has held elected positions with the Connecticut and Florida Physical Therapy Associations and has served in numerous appointed positions, currently serving as the Vice Chair with the Waterbury Chamber of Commerce Health Care Council.Course: Building Strong Referral Relationships: How to Market and Grow Your Orthopaedic Practice (pg 19)

William Latham, MBA, CPAWill Latham has worked with medical groups for more than 23 years, helping them make decisions, resolve conflict and move forward. During this time he has facilitated over 900 meetings or retreats for medical groups, worked with hundreds of medical groups with developing strategic plans, assisted over 120 medical groups improve their governance systems and change their compensation plans and advised and facilitated the mergers of over 120 medical practices representing over 1,200 physicians.

Mr. Latham has an MBA from the University of North Carolina in Charlotte and is a Certified Public Accountant. He is a frequent speaker at local, state and national, and specialty-specific conferences.

Courses: Hope Is Not a Strategy: Developing a Strategic Plan (pg 16) and Negotiation Skills for Practice Executives: Enhance Your Skills, Knowledge, and Attitude (pg 15)

Norbert “Nobby” Lewandowski, CPA, MBANobby Lewandowski is a CPA and advisor to companies in various industries. His articles have been published in the Ohio CPA Journal. In 2008, he was voted “One of Ohio’s Most Influential CPA’s.” In his presentations Mr. Lewandowski addresses leadership, integrity and organization building. His discussions are filled with emotion and insight. He encourages audience participation and tells stories of his life experiences. Mr. Lewandowski co-authored “Real World Leadership Strategies That Work” and “Speaking Out.” He shares his knowledge by advising businesses, along with speaking to audiences throughout the United States. Mr. Lewandowski’s goal is to make the best better.

Course: Building Self-Confidence and Elevating Self-Esteem (pg 17)

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Wendy Lipton-Dibner, MAWendy Lipton-Dibner is President of Professional Impact, Inc., a training firm that is dedicated to real results. Known internationally for her high-energy keynotes, Ms. Lipton-Dibner’s practical solutions have helped thousands of doctors and their staff provide higher levels of patient care and achieve substantial increases in revenues despite ongoing changes in reimbursement and the economy. Ms. Lipton-Dibner is a two-time bestselling author and an internationally-recognized authority in business acceleration. In addition to conducting training programs for corporate, healthcare and non-profit organizations, she serves as a trusted advisor for doctors and executive leaders and a speaking coach for top influencers worldwide.

Course: Neurology, Neuroses and Nurturing: How to Build and Sustain Your Perfect Team! (pg 22)

David B. Mandell, JD, MBADavid Mandell is a principal of the nationally-known financial consulting firm, The OJM Group. Mr. Mandell is an author of a number of books, including his fifth book for doctors entitled For Doctors Only: A Guide to Working Less and Building More. He has also co-authored the Category I CME Monograph Risk Management for the Practicing Physician.

Mr. Mandell holds a Bachelor’s Degree, with honors, from Harvard University. His law degree is from the UCLA School of Law, and he also earned an MBA from UCLA’S Anderson School of Management.

Course: Asset Protection for Orthopaedic Practices & Physicians (pg 20)

Curtis A. Mayse, MBA, FACMPE, CPCCurt Mayse has executive-level experience specializing in physician strategy, physician-hospital alignment, practice assessments and revenue cycle improvement. His background in the management of large multispecialty groups and as a healthcare consultant provides him with a broad range of skills necessary to evaluate and address clients’ challenging issues. He is an advisor for numerous medical groups, a frequent speaker on practice management and strategy topics, and a professor for Master of Health Administration programs. He received an MBA Maryville University and a BS in accounting from the University of Missouri. He is also an FACMPE and CPC.

Course: Weathering the Storm: Managing the Bottom Line in Orthopaedic Medical Groups (pg 21)

Michael McCaslin, CPAMichael McCaslin is a principal in Somerset’s Healthcare Team. Areas of expertise include development of vertically integrated delivery systems and multi-physician specialty networks, ambulatory surgery center development, negotiation of hospital relationships, joint venture and merger analysis, strategic planning, managed care contract analysis and negotiation, income distribution methodology and design, and buy/sell and employment agreements. Mr. McCaslin provides services for healthcare clients in numerous states across the country.

Course: Healthcare Reform and the State of Orthopaedics (pg 20)

Margaret McCraw After completing a Bachelor’s Degree in English at the University of South Carolina in 1992, Ms. McCraw began her professional journey as a public school teacher. She received her first introduction to the business of healthcare while working at Midlands Orthopaedics during the summer break. She eventually joined MOPA full-time and established its HR department. Intrigued by the complexities of healthcare as a business, she focused on understanding the relationship between providers and insurers as well as the complex regulatory oversight providers endure. Ms. McCraw’s position at MOPA continued to evolve, and today she serves as its CEO.


Jan McDavid, JDJan McDavid is an Esq. General Counsel and Chief Compliance Officer. An attorney for 22 years, Ms. McDavid has served HealthPort since 1998 handling litigation, contracts, legislation, and all corporate legal duties and is the Legislative Chair for the Association of Health Information Outsourcing Services. She frequently speaks on release-of-information, HIPAA, HITECH, and the state law environment, including appearances for various state branches of HIMA and at AHIMA annual meetings. Ms. McDavid also authors a HIPAA blog on HealthPort’s website. She is a member of the State Bar of Georgia; Association of Corporate Counsel; and American Health Information Management Association.

Course: Connecting the Dots of HIPAA: Five Ways to Prevent Information Leakage (pg 20)

Nate Moore, CPA, MBA, CMPE Nate Moore speaks, consults, records, and writes about Microsoft Excel and data mining in medical practices throughout the country. His presentations consistently receive top marks as powerful, entertaining tools that can be used in the clinic immediately. Mr. Moore helps practices across the country automatically connect their practice management data to Excel reports that mine and then leverage practice data into actionable knowledge.

Mr. Moore creates a series of powerful Excel Videos at mooresolutionsinc.com demonstrating how to use Excel in a medical practice. Excel Videos have been viewed many thousands of times by practice managers across America.

Course: It’s YOUR Data. Use It! (pg 26)

Michael Newcum, MBAMichael Newcum is Executive Director at Plano Orthopedic. He received his Bachelor’s of Science Degree from Arizona State University and MBA from University of Utah. His past experience includes the role of Controller at Home Health Care; Vice President of Finance at Heights General Hospital (ABQ); Assistant Professor of Aerospace Studies at UCLA; and Captain in the United States Air Force. He is currently a member of the AAOE and MGMA and previously served as President for the Texas MGMA.

Course: Accurate Reimbursement from Both Patients and Payers: Strategies for Enhancing Your Bottom Line (pg 16)

Diana Newhouse, MHADiana Newhouse is currently the Director of the business office for a large orthopaedic practice located in Springfield, MA. In addition to practice management, Ms. Newhouse is an adjunct professor in undergraduate healthcare administration studies for Briarcliffe College in Long Island, NY. She received Six Sigma Greenbelt training at the GE Healthcare Institute in Waukesha, WI and has over 18 years of experience in healthcare administration. As a former executive with GE Healthcare and McKesson Corporation, she has advised medical practices in financial management, insurance reimbursement and healthcare compliance.

Course: Lean Six Sigma in Healthcare Organizations (pg 22)


Michael S. OchalMichael Ochal is Principal of and focuses on business development for IntraHealth Group. He has more than 15 years of extensive healthcare management experience, with significant accomplishments in key leadership positions as Chief Executive Officer and Chief Financial Officer. Mr. Ochal has a highly successful track record in developing and implementing strategic plans that have enhanced management, operational and financial functions. His ability to generate organizational efficiencies is complemented by expertise in the analysis and development of new business models/opportunities and ancillary revenue sources. His management philosophy is to maximize management potential and create high-performance teams, while maintaining a steady customer focus.


Greg Plechner, CFP®, ChFC, EAGreg Plechner is Principal and Wealth Manager of Modera Wealth Management, LLC. He advocates for high-net worth individuals, small businesses, and others seeking fee-only wealth management and portfolio management expertise.

Mr. Plechner has been a frequent speaker and author on wealth management strategies. He has presented at over 200 seminars across the country and has been featured in numerous publications, such as PBS documentaries, MSNBC’s “Your Money,” BusinessWeek, Wealth Manager, and Consumer Reports. He has been rated as one of the 2012 Best Financial Advisers for Doctors by Medical Economics and recognized as a 2012 FIVE STAR Wealth Manager by New Jersey Monthly.

Course: Responsibilities of Retirement Plan Fiduciaries (pg 27)

Nancy Rehkamp, MPANancy Rehkamp is the Director of Health Innovations at CliftonLarsonAllen LLP, which specializes in market, strategic, and operational planning for healthcare organizations. Her knowledge and experience within these organizations provides clients with a scientific and insiders’ perspective. She is known for her ability to review data and information and create unique insights and identify opportunities.

Ms. Rehkamp has 25 plus years of healthcare experience, which spans the healthcare continuum. Her focus has been on planning, developing, and operating innovative services and assisting clients in designing and measuring improved integration across the continuum. Ms. Rehkamp is a frequent speaker at national conferences.

Course: CMS Performance Dashboards: Tools for Payment (pg 25)

Debby Reigle Debby Reigle is the co-owner of Cambridge Consulting & Software Training. Debby provides training on a variety of Microsoft Office products with a focus on Excel. She has spent years learning tips, tricks, and shortcuts that she passes on to help everyday users expand their Excel knowledge. One way she does this is via the AAOE eNewsletter. She is the former Executive Assistant to the President/CEO and CFO of Zancanelli Management, where she was responsible for developing and maintaining Excel-based analytics for 42 restaurants; has held senior management positions in alternative medicine practices; and has been the Executive Director of a non-profit allergy program.

Course: Increase Personal Efficiencies Through Excel Pivot Tables (pg 27)

Mona Reimers, FACMPE, CPCMona Reimers is currently the Director of Revenue Services for Ortho NorthEast, in Fort Wayne, Indiana and has worked in medical practices for over 25 years. Ms. Reimers is on the Board of Indiana AAOE and is the Chair of the national AAOE Advocacy Council. She also currently serves the national MGMA on the Midwest Section Committee and previously was the Chair of MGMA’s Government Affairs Committee as well as Board Member for the Indiana MGMA. Ms. Reimers testified to the Small Business Committee of the U.S. House of Representatives on and to CMS/NCVHS behalf of MGMA members.

Course: It’s YOUR Data. Use It! (pg 26)

Lynn Scheps, MBALynn Scheps is the SRS liaison with government policy makers and a leading resource on Meaningful Use. She is a frequent speaker on the EHR Incentives Program; writes “Meaningful Use Monday” for EMR and HIPAA; coached SRS (and other) physicians to success in earning EHR incentives; and is an active member of Healthcare Information and Management Systems Society. Prior to her work with SRS, Ms. Scheps was a management consultant in Booz, Allen, and Hamilton’s healthcare practice and the Director of Operations for CIGNA Healthplan. She earned an MBA from The Wharton School at the University of Pennsylvania as a Kaiser Family Foundation Fellow.

Course: Meaningful Use for Busy Orthopaedists: Stage 2 (pg 26)

Steve Selbst Steve Selbst is CEO and co-owner of Healthcents Inc. and leads their business operations including contracting and reimbursement analysis. He is responsible for all of Healtcents Inc.’s business processes, contracts management, negotiations, and computing systems used to help providers get maximum reimbursements on payer contracts. He is the inventor of RevolutionSoftware, the leading cloud based service for benchmarking payer rates and payer contracts analytics. Mr. Selbst’s background includes 30 years of Executive Management with IBM and he is well known in the software and healthcare businesses as a leader who builds new businesses quickly and enable practices to be profitable.

Course: Maximizing Commercial Payer Contracts by Using Advanced Analytical Tools and Techniques (pg 26)

Ron Sterling, MBARon Sterling is President of Sterling Solutions, Ltd. and is a nationally recognized thought leader on the use of electronic health records (EHR.) Mr. Sterling publishes the popular EHR blog Avoid-EHR-Disasters.com, hosts The EHR Zone on HealthcareNowRadio.com, and authored the book Keys to EMR/EHR Success: Selecting and Implementing an Electronic Medical Record which won the HIMSS Book of the Year Award.

Mr. Sterling has guided a variety of physician practices and healthcare organizations across the country in the transition to EHRs. He has reviewed healthcare software from over 150 vendors.

Courses: EHR and Medical Professional Liability Risk (pg 22); Patient Portals and the Patient Service Strategy (pg 19)

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Linda Talley, PhD Linda Talley incorporates practical applications and experience in her approach to leadership in order to achieve desired results. Her PhD is in Psychology and she is regularly sought out by the media for her expert opinions on leadership and nonverbal communication.

Dr. Talley masterfully uses real world examples to illustrate how leadership development impacts the success of the organization and individual. Her inspiring message and practical strategies will transform the way you think not only about how your internal and external customers communicate but more importantly, how you communicate with them.

Courses: From Executive to Leader: How to Make the Top 2% (pg 25); How Leaders Communicate Change to Positively Impact the Bottom Line (pg 24)

Margie Vaught, CPC, CPC-H, CPC-I, CCS-P, PCE, MCS-P, ACS-EM, ACS-OR With over 29 years experience in the Healthcare arena, in positions from nurse’s aide to ward clerk and medical transcriptionist to office manager, Margie Vaught understands how offices are structured. Twenty of those years were spent in the field of orthopaedics. Ms. Vaught is currently a member of AAOE, MGMA/ACMPE, AAPC, Society for Clinical Coding (SCC), PACHOM and AHIMA. She also is a member of NASS (North American Spine Society) and is a Board Member of Administrative Special Interest Group Committee. Ms. Vaught stays current by attending the annual conventions for AAOE, MGMA and also the AMAs CPT symposium.

Course: Fracture Care: Are You Getting All the Charges Reimbursed? (pg 15)

Pedro Vergne-Marini, MD, FACP, FACCPrior to founding Physicians’ Capital Investments, LLC (PCI), Dr. Vergne-Marini was the President and CEO of Dallas Nephrology Associates, Chairman of the Board of Renaissance Health Care and Program Director for Transplantation and Renal Disease at Methodist Dallas Medical Center. Dr. Vergne-Marini received his Medical Degree from the University of Maryland Medical School. He completed Internship and Residency programs and the NIH Fellowship in Cardiology at the University Hospital of the Puerto Rico School of Medicine where he was Chief Resident. Dr. Vergne-Marini then completed his NIH Nephrology Fellowship at the University of Texas Health Science Center in Dallas, TX.

Course: The Future is Now: Preparing Your Practice for a Changing Environment (pg 25)

Jamie VerkampJamie Verkamp is a seasoned healthcare consultant, having worked in and owned her own businesses in the healthcare sector for more than ten years. As Managing Partner at (e)Merge, a medical growth consulting firm, she works with medical professionals in both hospital and clinical settings to improve the patient experience, and grow her clients‘ customer service efforts, referral volumes and bottom lines. Ms. Verkamp speaks on new marketing initiatives, the patient experience and healthcare social media at more than 30 events per year. Her expertise has also been published in multiple industry publications including MGMA Connexion, Medical Practice Digest and the American Medical Association.

Course: Building Strong Referral Relationships: How to Market and Grow Your Orthopaedic Practice (pg 19)

Sean M. Weiss, CPC, CPC-P, CCP-P, ACS-EMSean M. Weiss is Vice President and Chief Compliance Officer of DecisionHealth Professional Services, a service of DecisionHealth. DecisionHealth Professional Services is a full-scale medical consultancy and health law service firm based in Gaithersburg, Maryland providing chart auditing, audit and appeal representation, coding and documentation guidance, practice management, and the structuring of physician alignment and mergers and acquisitions.

Courses: Advanced Auditing: Essential Techniques and Tools to Identify Risk (pg 17); The Best of the Best: What These Managers Do that Sustains Success (pg 20); and Increasing Collections Through the Reduction of Bad Debt (pg 22).

Darren Willcox Darren Willcox is a Principal at W Strategies, a public policy firm specializing in healthcare advocacy in Washington, D.C. His clients include world leaders in the biotechnology, pharmaceutical, and medical device sectors. In the public sector, Mr. Willcox served for ten years on Capitol Hill in various policy capacities. Most notably, he was Speaker J. Dennis Hastert’s health policy advisor from 2001-2004 and was the principal House Leadership staffer engaged in the development, House passage, conference committee and enactment of the Medicare Modernization Act (MMA). Mr. Willcox received his B.A. in Political Science from Miami University.

Course: Federal Healthcare Landscape: From the Affordable Care Act to Entitlement Reform (pg 16)

Kim Wishon, MBA, FACMPEKim Wishon is currently the administrator for an 11 physician orthopaedic practice, which includes MRI, PT and DME services. She has been managing physician practices for over 13 years and her experience also includes sleep centers, ambulatory surgery centers and emergency room staffing. Ms. Wishon obtained her Undergraduate Degree from the University of Tennessee, Knoxville and her Masters of Business Administration Degree at King College in Bristol, TN. She is Certified and a Fellow in the American College of Medical Practice Executives. Ms. Wishon is currently the Practice Management Chair for AAOE and has served on numerous other committees and task forces with AAOE as well as MGMA.

Course: Increase Profitability by Analyzing Non-Physican-Provider Productivity (pg 17)

Zac Wright Zac Wright is the Training Director at Healthcare Success Strategies and has spent his entire professional career perfecting strategies to generate new patients for hospitals and private practices. Through his proprietary and forensic approach, which combines current market research, cutting-edge studies on human behavior and business strategy, Mr. Wright’s clients achieve dramatically higher new patient numbers, case acceptance rates, word-of-mouth referrals, professional referrals, staff efficiency, doctor productivity and greater patient satisfaction. Personally working with over one hundred clients a year, Mr. Wright’s patient-centric methods have been used across the country to boost monthly new patient counts by as much as two-fold.

Course: Leverage Your Biggest Overhead Expense, Your Administrative Team (pg 26)

Susan Ziel, BSN, MPH, JDSusan Ziel is a nurse attorney and partner with the law firm of Krieg DeVault LLP. She is well-versed in representing and advising her healthcare and life science clients regarding a long list of legal and regulatory issues. She is also a regular speaker and author on related topics.

Course: HIPAA/HITECH Breach: S**t Will Happen … Are You Ready? (pg 27)

Exhibitors / Sponsors

Show our sponsors how much we appreciate their support of the AAOE; visit their booths and thank them!

Even better, make an appointment when you register online to discuss business on-site.

We thank our 2013 Sponsors for their generous support!

ARCSAccounts Receivable/ Collection Services Automated Healthcare Solutions Black ROCC Frost-Arnett Company Healthcare Information Services, L.L.C. • Healthcare Receivables Group • Origin Healthcare Solutions TeleVox

AV Audio Visual TeleVox

COMH Computer Hardware Bimini Platinum Care, LLC Breg, Inc. Experian Healthcare (formerly Medical Present Value, Inc.) Healthcare Information Services, L.L.C. TriMed Technologies, Inc. White Plume Technologies

COMS Computer Software Automated Healthcare Solutions Bimini Platinum Care, LLC Biomet Bracing Black ROCC ClientTell Cuattro, LLC Emdat, Inc. Exscribe Healthcare Information Services, L.L.C. Inforth Technologies NextGen Healthcare • Origin Healthcare Solutions Radsource SuccessEHS TeleVox TriMed Technologies, Inc. Viztek, LLC

CS Casting Supplies & Equipment Black ROCC • Össur Americas

DEV Devices Bimini Platinum Care, LLC Biomet Bracing Bledsoe Brace Systems Intersocietal Accreditation Commission (IAC)

• Össur Americas

DI Diagnostic Equipment Cuattro, LLC Esaote North America Hitachi Medical Systems America, Inc. Intersocietal Accreditation Commission (IAC) • MEDSTRAT Merge Healthcare Viztek, LLC

DLP Diagnostic Laboratory Products • Thera Test Laboratories

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2013 Exhibiting Companies – Product Category

EXHIBITOR SHOWCASEWhat are your current practice needs? Are you seeking a solution to a problem? The Exhibitor Showcase allows you to have one-on-one access to those who may be able to assist you in your day-to-day business!

Dedicated Exhibitor Showcase time allows for exhibiting vendors to display new and current products and be on hand with immediate answers to your questions. The Exhibitor Showcase is located in the Sapphire Ballroom and is also the location of our Exhibitor Wine Reception and our Keynote, General, and Closing Session Speaker Meet & Greets.

Sunday, April 28, 20131:30 – 3:30 pm Exhibitor Showcase Open (dedicated time)1:30 – 2:00 pm Afterburner, Inc. Meet & Greet in Exhibitor Showcase

Monday, April 29, 201310:15 – 11:30 am Exhibitor Showcase: Fast Track Sessions (more info on pg 12)4:30 – 7:00 pm Exhibitor Showcase Open (dedicated time)4:45 – 5:30 pm Kathy Dempsey Book Signing in Exhibitor Showcase5:00 – 7:00 pm Exhibitor Wine Reception in Exhibitor Showcase

Tuesday, April 30, 20137:30 – 9:00 am Exhibitor Showcase: User Group Sessions (more info on pg 12)2:00 – 4:00 pm Exhibitor Showcase Open (dedicated time)2:30 – 3:00 pm Walter Bond Meet & Greet in Exhibitor Showcase

Not sure where to start? Check out the product categories and company descriptions and start setting up your course of action today!

2013 EXHIBITING COMPANIES - PRODUCT CATEGORY 41

EDU Education-Patient & Physician

American Academy of Orthopaedic SurgeonsHealthcare Compliance Pros, Inc.Intersocietal Accreditation Commission (IAC)Orthopaedic Marketing GroupRRS Release of Information Services

EHR/EMRElectronic Health/Medical Records

AllMeds athenahealthBactes Imaging Solutions

• DataFile TechnologiesExscribeHealthcare Information Services, L.L.C.

• Inforth TechnologiesMerge Healthcare NextGen Healthcare

• Phoenix Ortho• SimplifyMD • SRSsoft

SuccessEHSSystemedxTransPortal, LLCTriMed Technologies, Inc.

FIN Financial Planning/Investments

CMAC – Capital Markets Access CompanyCollect Rx Inc.

• Physicians’ Capital Investments

FP Facility Planning

BBL Medical FacilitiesIntersocietal Accreditation Commission (IAC)

• Nueterra• Physicians’ Capital Investments• Somerset CPAs, PC

IMG Image Guiding/ Navigation Systems • Phoenix Ortho

JOB Job Placement Services American Academy of Orthopaedic Surgeons Intersocietal Accreditation Commission (IAC) Journal of Bone & Joint Surgery (The)

MI Medical Insurance Black ROCC Medical Protective OPIC

MK Market Research Orthopaedic Marketing Group

MKT Marketing Services IntelliSound, Inc.

MLINS Professional Malpractice Liability Insurance Black ROCC Doctors Company (The) Intersocietal Accreditation Commission (IAC) OPIC

MRI Magnetic Resonance Imaging Esaote North America Hitachi Medical Systems America, Inc. Intersocietal Accreditation Commission (IAC) NationalRad

MS Medical Supplies Black ROCC Bledsoe Brace Systems Breg, Inc. • McKesson

O Orthoses Bledsoe Brace Systems Intersocietal Accreditation Commission (IAC) Viscent Orthopedic Solutions

OM Office Management Biomet Bracing Black ROCC Breg, Inc. Healthcare Compliance Pros, Inc. Healthcare Information Services, L.L.C. Inforth Technologies Patient Prompt • Physicians Angels Varitronics

OTH Other Accentus US (formerly Zylomed) Anodyne Health Breg, Inc. Emdat, Inc. • Fulcrum Strategies Gateway EDI Healthcare Information Services, L.L.C. HealthPort Hitachi Medical Systems America, Inc. Industrial Pharmacy Management Intersocietal Accreditation Commission (IAC) Merge Healthcare National Athletic Trainers’ Association (NATA)

• 2013 Annual Conference Sponsors

• 2013 First-Time Exhibitors

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OTH Other (continued)Orthopaedic Marketing Group• Phoenix Ortho• Physicians’ Capital Investments

Physicians Rehab Solution • Somerset CPAs, PC

SullivanLuallin, Inc.TeleVoxTransDyneTransPortal, LLCTrellis Healthcare

P Prostheses

Black ROCCViscent Orthopedic Solutions

PH Pharmaceuticals

Black ROCCPD-Rx Pharmaceuticals, Inc.

PM Practice Management

AllMeds American Academy of Orthopaedic SurgeonsAncillary Care SolutionsathenahealthBlack ROCCBledsoe Brace Systems ClientTell Coding Network, LLC (The)Collect Rx Inc.

• DJO GlobalExperian Healthcare (formerly Medical

Present Value, Inc.)ExscribeHealthcare Compliance Pros, Inc.Healthcare Information Services, L.L.C.Industrial Pharmacy ManagementInforth TechnologiesIntersocietal Accreditation Commission (IAC)

• Nueterra• Origin Healthcare Solutions

Patient Prompt • Physicians Angels • SRSsoft Systemedx TeleVox TriMed Technologies, Inc. Varitronics Viscent Orthopedic Solutions

PR Physician Recruitment Industrial Pharmacy Management Journal of Bone and Joint Surgery (The) • Nueterra

PT Physical Therapy ATI Physical Therapy

PUB Publisher American Academy of Orthopaedic Surgeons Healthcare Compliance Pros, Inc.

REHB Rehabilitation & Exercise Equipment • DJO Global Integrity Rehab Group Viscent Orthopedic Solutions

ROI Release of Information HealthPort RRS Release of Information Services

SCC Surgery Center Consultant • Physicians’ Capital Investments • Somerset CPAs

SF Shoes & Foot Supplies Viscent Orthopedic Solutions

SG Soft Goods – Supports Black ROCC Bledsoe Brace Systems Breg, Inc. • DJO Global • Somerset CPAs, PC Viscent Orthopedic Solutions

SURG Surgical Equipment • Physicians’ Capital Investments

TCOM Telecommunications IntelliSound, Inc. Patient Prompt TeleVox

TRAD Teleradiology Avreo, Inc. Intersocietal Accreditation Commission (IAC) NationalRad ProScan Reading Services Radsource

WEB Website Design & Hosting Orthopaedic Marketing Group TeleVox

XRAY X-Ray Bimini Platinum Care, LLC Cuattro, LLC Intersocietal Accreditation Commission (IAC) • Phoenix Ortho Quantum Medical Imaging – Division of Carestream Viztek, LLC

2013 Exhibiting Companies – Product Category

• 2013 Annual Conference Sponsors

• 2013 First-Time Exhibitors

2013 EXHIBITING COMPANIES & SPONSORS 43

The next several pages include additional information on exhibiting companies such as contact information, web addresses, the product, or service they plan to highlight at the Annual Conference, as well as their company description. This information has been provided to help you research potential products and/or services ahead of time.

2013 Exhibiting Companies and Sponsors (as of Nov 1, 2012)

Accentus US (formerly Zylomed)OTH26381 S Tamiami TrailBonita Springs, FL 34134Contact: Martha WardPhone: 855-367-4445 Email: [email protected]

Accentus is the premier service provider for Health Information Management Services in North America. They deliver a suite of transcription, scanning, and coding to independent physicians and medical clinics. Their health information management solutions create efficient work flows which improve physician productivity, shorten revenue cycles, and increase value for organizations.

AllMeds EHR/EMR, PM151 Lafayette Dr, Ste 401Oak Ridge, TN 37830Contact: Robert Blakely Phone: 865-482-1999Email: [email protected]

AllMeds’ EHR for Orthopaedics delivers practice-wide enhancements to today’s hectic and cost-conscious practices. 15 years of specialty service brings unrivaled experience to all your EHR needs, from implementation, training, and go-live to the industry’s best support services.

There’s a reason AllMeds has the industry’s highest Customer & Incentives success rates!

American Academy of Orthopaedic Surgeons (AAOS)EDU, JOB, PM, PUB6300 N River RdRosemont, IL 60018-4262Contact: Meghan Jacobs Phone: 847-384-4154Email: [email protected]

Save time and money with orthopaedic coding resources from AAOS, including Code X (a powerful database that links CPT codes, ICD-9, global service, CCI edits, RVUs and HCPCS). Improve your practice’s operational and financial health with the AAOS Revenue Management Program, and new Special Interest Primers on enhancing revenue, ACOs, and other topics.

Ancillary Care SolutionsPM6900 E Camelback, Ste 850Scottsdale, AZ 85251Contact: Laura SolePhone: 480-945-6777Email: [email protected]

Ancillary Care Solutions (ACS) helps orthopaedic groups both start new physical and hand therapy programs and optimize the performance of existing therapy programs. ACS uses “lean” principles and their proprietary web-based benchmarking and management tool to help groups measurably improve PT/OT outcomes, patient satisfaction, provider productivity, and profitability.

Anodyne HealthOTH2550 Northwinds Pkwy, Ste 175Alpharetta, GA 30009Contact: Jennifer CummingsPhone: 770-777-3500Email: [email protected]

Anodyne Health is a leading provider of business intelligence (BI) solutions for healthcare provider organizations. The company’s unique, easy-to-use, web-based BI software, which includes both an ad-hoc analytics and a dashboard application, revolutionizes access to revenue cycle information that was once thought difficult or even impossible to obtain.

athenahealthEHR/EMR, PM311 Arsenal StWatertown, MA 02474Contact: William PlummerPhone: 617-402-1000Email: [email protected]

athenahealth offers integrated practice management, electronic health record, and patient communication services that help your practice work more profitably and efficiently, so you can focus on delivering patient care. With easy to use web-based CCHIT-certified software, and robust back-office services, you get paid faster and more fully without costly setups.

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ATI Physical TherapyPT790 Remington BlvdBolingbrook, IL 60440Contact: Fletcher BoylePhone: 630-296-2222 X 7139Email: [email protected]

ATI Physical Therapy is the industry leader in outpatient physical therapy. With over 190 clinics in seven states, ATI can provide the experience and infrastructure to raise your physical therapy services to a higher level. ATI has a robust history of successful acquisitions and currently manages 16 physician-owned therapy clinics.

Automated Healthcare SolutionsARCS, COMS2901 SW 149th Ave, Ste 400Miramar, FL 33027Contact: Melissa GoetzePhone: 954-903-4796Email: [email protected]

Automated Healthcare Solutions’ ezDispense Workers Compensation medication dispensing program allows your patient to receive medications while in your office. Automated Healthcare Solutions’ proprietary software ensures the practice remains compliant while capturing ancillary revenue.

Avreo, Inc.TRAD4050 Azalea DrNorth Charleston, SC 29405Contact: Amber HaberbergerPhone: 866-286-8082Email: [email protected]

Avreo® provides RIS, PACS, Dictation, Transcription, and Report Distribution services in a single application, single database system. This innovative approach provides healthcare professionals with user-friendly access to information in one streamlined system. Avreo offers solutions tailored to a variety of healthcare organizations including hospitals, imaging centers, radiology groups, and orthopaedics.

BACTES Imaging SolutionsEHR/EMR8344 Clairemont Mesa Blvd, Ste 201San Diego, CA 92111Contact: Arnel DeLeonPhone: 858-244-1811 x 138Email: [email protected]

BACTES is the leader in the secure, compliant exchange of Protected Health Information. They invest in their People, Processes, and Technology to provide the best in Release of Information, Audit support, HITECH Compliance, Web-based Digital Medical Record Archiving, Claims Processing Support, Meaningful Use Support, and Medical Record Conversions.

BBL Medical FacilitiesFP302 Washington Ave ExtAlbany, NY 12203Contact: Kelly TymchynPhone: 888-450-4225Email: [email protected]

BBL Medical Facilities specializes in planning, design, development, and construction of medical facilities. BBL provides real estate, financing, and property management services. With a staff of 500 in six regional offices, BBL develops projects across the country offering guaranteed cost, occupancy date, and high quality at the earliest development phase.

Bimini Platinum Care, LLCCOMH, COMS, DEV, XRAY21001 N Tatum Blvd, Ste 1630-219Phoenix, AZ 85050Contact: Sally ChambersPhone: 602-279-0807Email: [email protected]

Bimini Platinum Care, LLC (BPC) is a nation-wide business providing affordable ‘One-Stop’ service for medical digital imaging systems to orthopaedic practices. In addition, BPC provides solutions and services aimed at enhancing the workflow of the busy orthopaedic practice including conversion from film based to digital radiography, digital image archiving, and Practice Management System integration.

Biomet BracingCOMS, DEV, OM100 Interpace PkwyParsippany, NJ 07054Contact: Karrie NelsonPhone: 973-299-9300Email: [email protected]

Biomet will be showcasing the Biomet Link system during the AAOE Annual Conference. The Biomet Link system helps minimize the risk and hassle of office administration by automating the process of supply management, billing, and claims administration. Stop by their exhibit booth for further information.

Black ROCCARCS, COMS, CS, DEV, MI, MLINS, MS, OM, P, PH, PM, SF, SGPO Box 2075 Decatur, TX 76234Contact: Marc Semmelmann Phone: 940-539-0095Email: [email protected]

Black ROCC is a Group Purchasing Organization built specifically to meet the needs of the Orthopaedic practice. Current products include: DME, billing/collection software, medication dispensing, medical malpractice insurance, medical supplies, property/casualty, disability, and other insurance products.

First Time EXHIBITOR


Bledsoe Brace Systems DEV, MS, O, PM, SG2601 Pinewood DrGrand Prairie, TX 75051Contact: Chad NelsonPhone: 972-647-0884 Email: [email protected] www.bledsoebrace.com

A reputable name in the orthopaedic industry for over 25 years, Bledsoe Brace Systems continues to provide innovative, quality products and exceptional service to treat patients with musculoskeletal conditions resulting from degenerative diseases, deformities, traumatic events, and sports-related injuries.

Breg, Inc.COMH, MS, OM, OTH, SG2885 Loker Ave ECarlsbad, CA 92010Contact: Kelly VaresioPhone: 760-795-5945Email: [email protected]

Breg provides premium, high-value sports medicine products and services that advance orthopaedic patient care. From pioneering cold therapy products and innovative bracing to caring customer service and award-winning orthopaedic practice solutions, Breg delivers a 360° customer experience unmatched in the industry. Breg is a division of Orthofix International.

ClientTellCOMS, PM119 N Patterson StValdosta, GA 31601Contact: Drew WashichekPhone: 877-244-9178Email: [email protected]

ClientTell provides outbound notifications through phone, email, text, and smartphone applications. ClientTell-delivered messages have proven to be an effective, economical means to notify patients of scheduled appointments, annual exams, lab results, delinquent balances, and more. Benefits include reduced no-shows and improved office efficiency.

CMAC – Capital Markets Access CompanyFIN399 Carolina Ave, Ste 250Winter Park, FL 32789Contact: Laura IpjianPhone: 407-895-6000Email: [email protected]

Created by a physician for physicians, CMAC brings below-market rates to physician-owned real estate through a special $1.5 billion bond program. Swap Negotiators saves fixed rate borrowers up to hundreds of thousands of dollars by creating transparency that exposes hidden bank fees which reduces the cost of fixed rate financing.

Coding Network, LLC (The)PM324 S Palm DrBeverly Hills, CA 90212Contact: Neal GreenPhone: 310-459-4186Email: [email protected]

The Coding Network provides four primary products: remote coding services (ongoing or temporary), coding compliance reviews, coding helpline services, and physician documentation training. Their U.S.- based certified coders/auditors provide services in 55 medical specialties, 50 states, 75 academic institutions, 198 medical billing companies, and numerous community-based practices and facilities.

Collect Rx, Inc.FIN, PM416 Hungerford Dr, 4th FlRockville, MD 20850Contact: Jonathan Daproza Phone: 301-230-2440Email: [email protected]

Collect Rx, Inc. provides services to hospitals, ambulatory surgical centers, physicians, and other healthcare providers to maximize reimbursements on out-of-network bills. Utilizing its proprietary CRXIS™ business intelligence engine and extensive industry expertise, Collect Rx, Inc. helps providers increase revenue, save time, and improve the bottom-line.

Cuattro, LLCCOMS, DI, XRAY1618 Valle Vista BlvdPekin, IL 61554Contact: Denise BleekerPhone: 309-349-8900Email: [email protected]

Cuattro’s flat panel digital radiography systems improve efficiency and workflow for increased productivity and lower costs. Cuattro digital, flat panel, same-day retrofits complete rooms. Their mobile, digital X-ray systems; cloud–based archiving; and picture archive and communication systems deliver better performance and perfect images in half the time of CR.

DataFile TechnologiesEHR/EMR1625 Oak St, Ste 220Kansas City, MO 64108Contact: Andrea UmbreitPhone: 816-437-9134Email: Andrea.Umbreit@datafiletechnologies.comwww.datafiletechnologies.com

DataFile Technologies provides streamlined solutions for medical records management within all EMRs. With secure, remote solutions for practices both large and small, practice administrators and office managers trust DataFile to save time and money while alleviating the burdens of processing release of information requests and indexing incoming documents.

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DJO GlobalPM, REHB, SG1430 Decision StVista, CA 92081Contact: Melanie SchimmerPhone: 760-734-3125Email: [email protected]

DJO Global, a leading global medical device company, provides solutions for musculoskeletal and vascular health, and pain management. Their products help patients rehabilitate after surgery, injury or degenerative disease as well as prevent injuries. DJO’s brands include Aircast®, DonJoy®, ProCare®, CMF™, Empi®, Saunders®, Chattanooga Group™, DJO Surgical, Cefar®-Compex® and Ormed®.

Doctors Company (The)MLINS185 Greenwood RdNapa, CA 94558Contact: Mary StrollePhone: 707-226-0100Email: [email protected]

The Doctors Company is fiercely committed to advancing, protecting, and rewarding the practice of good medicine. With nearly 71,000 members, and $4 billion in assets, they are the largest national insurer of physician and surgeon medical liability.

Emdat, Inc.COMS, OTH6180 Verona Rd, Ste 200 Fitchburg, WI 53719 Contact: Laura Serrano-HaggardPhone: 608-270-6400 X 346 Email: [email protected]

Emdat, Inc. offers a web-based documentation solution that lowers costs and streamlines workflow and accessibility. Clinicians maximize productivity with mobile apps that use dictation to fully document patient encounters. The resulting discrete data auto-populates EHRs. Emdat works with over 2,600 medical facilities and hundreds of transcription providers worldwide.

Esaote North AmericaDI, MRI8000 Castleway DrIndianapolis, IN 46250Contact: Chris WickardPhone: 219-661-8462 Email: [email protected]

Esaote North America, headquartered in Indianapolis, Indiana, is the worlds’ leading manufacturer and distributor of MRI equipment and America’s leading manufacturer and distributor of portable and console-based ultrasound systems. Esaote has over 700 in-office MRI systems installed in orthopaedic facilities across the U.S. Stop by and see how in-office MRI can enhance your practice.

Experian Healthcare (formerly Medical Present Value, Inc.)

COMH, PM6450 Wedgwood Rd, Ste 265Maple Grove, MN 55311Contact: Kim MengerPhone: 512-795-0015Email: [email protected]/healthcare

Experian Healthcare provides revenue cycle solutions powered by data and advanced analytics that allow for more effective management of critical financial decisions resulting in lower costs, improved cash flow and enhanced financial performance. Its suite of patient access, claims, and contract management, and billing and collections solutions empower more than 1,000 healthcare organizations.

ExscribeCOMS, EHR/EMR, PM462 Main St, Ste 200Bethlehem, PA 18018Contact: Jane BirkPhone: 610-419-2050Email: [email protected]

Exscribe EHR, e-prescribing, online history service, E/M coding compliance, workflow, productivity and internet solutions are developed by and for orthopaedic surgeons. Exscribe EHR includes an extensive clinical knowledgebase for general Orthopaedics, Spine, Physical Medicine, Podiatry, and Physical Therapy and integrates with leading practice management, PACS, and billing systems through an industry-standard HL7 interface.

Frost-Arnett CompanyARCS480 James Robertson PkwyNashville, TN 37219Contact: Randy StocktonPhone: 800-264-7156Email: [email protected]

The mission of the Frost-Arnett Company is to be a leader in the credit and collection industry by developing and providing innovative solutions to their clients’ accounts receivable and collection needs.

Fulcrum StrategiesOTH1340 Sunday Drive, Suite 101Raleigh, NC 27603Contact Name: Amy HuttonPhone: 919-539-6564Email: [email protected]

Fulcrum Strategies is a managed care contracting and medical marketing firm. Our negotiators represent thousands of physicians nationwide in nearly every specialty achieve more favorable reimbursement rates and contract language from payers. Our marketing team designs effective marketing collateral and implements strategies to assist physicians in marketing services to patients and referring physicians.

First Time EXHIBITORFirst Time

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Gateway EDIOTH501 N Broadway, Ste 300St. Louis, MO 63102Contact: Connie SchmidtPhone: 800-969-3666Email: [email protected]

Gateway EDI: The Bedside Manner Your Revenue Deserves.

More than 100,000 providers trust EDI’s proactive team and advanced claims processing solutions to simplify revenue management. They help practices maximize revenue by securing accurate reimbursements, decreasing claims rejections and improving payment turnaround times.

Healthcare Compliance Pros, Inc.EDU, OM, PM, PUB1430 Dupont AveSalt Lake City, UT 84116Contact: Bryan Roberts Phone: 855-427-0427Email: broberts@healthcarecompliance.comwww.healthcarecompliancepros.com

Healthcare Compliance Pros provides online training tools and monitoring software, which includes automatic reminders, customizable reports, and more. These tools, along with the one-on-one support from Healthcare Compliance Pros, enable organizations to achieve compliance in the areas of HIPAA, OSHA, Medicare, and Human Resources.

Healthcare Information Services, L.L.C.ARCS, COMH, COMS, EHR/EMR, OM, OTH, PM350 S Northwest Highway, Ste 200Park Ridge, IL 60068Contact: Andy SalmenPhone: 847-720-7007Email: [email protected]

Healthcare Information Services (HIS) is a physician’s management organization specializing in Revenue Cycle Management and Technology services. HIS partners with orthopaedic practices to improve monthly cash-flow, increase work-flow efficiency, and boost overall profitability. They are dedicated to helping physicians maximize their reimbursements and enhance their bottom line.

Healthcare Receivables GroupARCS318 Nancy Lynn Lane, Ste 21Knoxville, TN 37919Contact: Neil KooncePhone: 865-862-7213Email: [email protected]

Healthcare Receivables Group (HRG) specializes in managing healthcare accounts receivable. HRG offers a customized approach to accomplish a professional and timely liquidation of accounts receivable. HRG provides Extended Business Office (EBO) solutions, Insurance Recovery Programs, Denials Management projects, and A/R clean-up services. HRG also provides delinquent account recovery.

HealthPortOTH, ROI925 North Point PkwyAlpharetta, GA 30005Contact: Catherine ValyiPhone: 770-670-2139Email: [email protected]

HealthPort Release of Information Services eases the medical record request fulfillment process while maintaining superior levels of privacy and security. Fully outsource this function or partner with HealthPort utilizing your staff and our technology. Fulfill requests in a timely manner to reduce risk, enhance patient satisfaction, and increase office efficiency.

Hitachi Medical Systems America, Inc.DI, MRI, OTH1959 Summit Commerce ParkTwinsburg, OH 44087Contact: Mary Kay JohnstonPhone: 330-425-1313Email: [email protected]

Hitachi recognizes the significance of healthcare in society today and in their shared future. Utilizing their innovative solutions, Hitachi is committed to improving the diagnosis and treatment of disease while enhancing the patient experience and delivering diagnostic confidence. To explore their MR, CT and Ultrasound solutions visit www.hitachimed.com.

Industrial Pharmacy ManagementOTH, PM, PR20377 SW Acacia St, #200Newport Beach, CA 92660Contact: Jessie ButtonPhone: 949-777-3286Email: [email protected]

Industrial Pharmacy Management is the nation’s largest, most experienced physician office dispensing company offering full- service management organization with no out-of-pocket expense to physicians. Their experienced staff has all the tools and resources that will provide a substantial increase in revenue to physicians while enhancing patient’s satisfaction.

Inforth TechnologiesCOMS, EHR/EMR, OM, PM 800 Hastings, Ste ETraverse City, MI 49686Contact: Dan PackerPhone: 231-929-4085Email: [email protected]

Inforth Technologies is a healthcare consulting firm specializing in workflow optimization, data integrity, outcomes, and specialty content tailored for orthopaedic practices. They provide proven assistance that can increase ROI, patient satisfaction, and physician efficiency. With their in-depth clinical, technical, and business expertise they can help your practice achieve its goals.

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Integrity Rehab GroupREHB2803 Greystone Commercial Blvd, Ste 18Birmingham, AL 35242Contact: Mary Ellen GarlingPhone: 205-991-7488Email: [email protected]

Integrity Rehab Group is the nation’s leading practice management solution for physician based physical and occupational therapy services, providing management, staffing, outcomes, and equipment for the therapy program. For those practices with existing therapy, IRG can maximize your operations through outsourced management and consult with your practice to maximize efficiencies.

IntelliSound, Inc. MKT, TCOM82 Patton Ave, Ste 620Ashville, NC 28801Contact: Mariah GuntherPhone: 828-210-9000Email: [email protected]

IntelliSound provides telephone music and messaging on hold recording service to medical practices nationwide. When properly managed, hold time can educate and inform patients and referring physicians. Free trial available.

Intersocietal Accreditation Commission (IAC)DEV, DI, EDU, FP, JOB, MLINS, MRI, O, OTH, PM, TRAD, XRAY6021 University Blvd, Ste 500Ellicott City, MD 21043Contact: Lawrence WilliamsPhone: 800-838-2110Email: [email protected]

The Intersocietal Accreditation Commission (IAC) provides accreditation for Vascular Testing; Echocardiography; Nuclear/PET; MRI; CT (including Dental); and Carotid Stenting. Stop by the IAC booth or visit intersocietal.org for details highlighting IAC’s new programs and services that maintain their incredibly high standards focused on quality patient care while improving the experience for you!

Journal of Bone & Joint Surgery (The)PR 20 Pickering Street Needham, MA 02492Contact: Terry PaolinoPhone: 781-433-1239Email: [email protected]

The Journal of Bone & Joint Surgery (JBJS) is the most valued source of information for orthopaedic surgeons worldwide. JBJS Jobs connects the highest qualified candidates with the best job opportunities in the orthopaedics surgical profession. JBJS jobs offers targeted advertising for the orthopaedic industry job openings; Jobs is the best choice, attracting quality candidates with simple cost-effective pricing.

McKessonMS8741 Landmark RdRichmond, VA 23228Contact: Kevin CroghanPhone: 866-625-2679Email: [email protected]

McKesson Medical-Surgical, based in Richmond, VA, is a leading distributor of medical supplies and equipment to physician practices, surgery centers, home care and extended care facilities. McKesson Medical-Surgical helps manage the business of healthcare through advanced supply chain models, technology and software, and by offering comprehensive solutions to healthcare providers across the country.

Medical ProtectiveMI5814 Reed RoadFort Wayne, IN 46835Contact: Nancy StahulakPhone: 800-463-3776Email: [email protected]

Medical Protective/Berkshire Hathaway is the only carrier with the expertise, capabilities, and financial strength to meet the changing needs of all healthcare providers coast to coast. Medical Protective offers complete solutions that range from “first–dollar” coverage all the way up to large deductibles, SIRs and captive support.

MEDSTRATDI1901 Butterfield Rd, Ste 600Downers Grove, IL 60515Contact: Michael CowdenPhone: 630-960-8700Email: [email protected]

Medstrat, the pioneer of orthopaedic PACS, continues to be the industry innovator that every competitor tries to follow. Medstrat is still the only company with 100% of its business dedicated solely to orthopaedic software. That’s why hundreds of practices choose Medstrat every day to bring efficiency and continual cost savings to their operations.

Merge Healthcare DI, EHR/EMR, OTH200 E Randolph St, Ste 2435 Chicago, IL 60601Contact: Grace Hardy Phone: 312-946-2509Email: [email protected]

Merge is a leading provider of clinical systems and innovations that seek to transform healthcare. Merge’s enterprise and cloud-based solutions for image intensive specialties provide access to any image, anywhere, any time. Merge also provides health stations, clinical trials software, and analytics solutions that engage consumers in their personal health.

Sponsor



National Athletic Trainers’ Association (NATA)OTH2952 Stemmons Freeway, #200 Dallas, TX 75247Contact: Kathryn Moore Phone: 214-637-6282Email: [email protected]

Athletic Trainers (ATs) are healthcare professionals specializing in the prevention, treatment, and rehabilitation of musculoskeletal injuries and illnesses. ATs provide superior post-rehab services to joint replacement and cardiac patients; motivate while maximizing treatment; and improve patient strength and conditioning. They improve workforce wellness and fitness which reduces healthcare costs.

NationalRadMRI, TRAD629-A E Hillsboro BlvdDeerfield Beach, FL 33441Contact: Elaine BresnahanPhone: 954-698-9399Email: [email protected]

NationalRad has been an authority in diagnostic musculoskeletal radiology services since 1999. NationalRad’s radiologists interpret MRI and CT cases, as well as focus on the advancement of orthopaedic and sports medicine imaging and treatment. NationalRad’s experienced staff provides advice on in-office imaging center management needs including magnet selection and accreditation.

NextGen HealthcareCOMS, EHR/EMR795 Horsham RdHorsham, PA 19044Contact: Kevin QueenPhone: 215-657-7010Email: [email protected]

NextGen Healthcare provides powerful, integrated, or stand-alone EHR and EPM software for orthopaedic practices. NextGen® Ambulatory EHR for large orthopaedic group practices includes pre-built orthopaedic knowledge base content developed by leading orthopaedists. One-click navigation to orthopaedic–specific procedures, plans, orders, and workflows allow you to automatically generate critical documentation and easily share information.

NueterraFP, PM, PR11221 Roe Ave, Ste 300Leawood, KS 66211Contact: Eric GleichmanPhone: 913-387-0510Email: [email protected]

Nueterra is the largest, domestic, private-sector organization specializing in developing joint venture equity partnerships with health systems, governments, hospitals, and physicians. The company’s core mission is to help physicians reach their personal and professional goals so that they can successfully provide patient-centric, borderless healthcare solutions throughout the world.

OPICMI, MLINS1034 Farmington AveWest Hartford, CT 06107Contact: Douglas BowiePhone: 888-213-2284Email: [email protected]

OPIC is the first orthopaedic-specific medical malpractice insurance company whose primary focus is insuring and protecting you, the providers of orthopaedic medicine. The company is expertly designed and created to specifically address the liability needs of today’s orthopaedic practices. In addition, the company is owned by the orthopaedic physicians it insures.

Origin Healthcare SolutionsARCS, COMS, OTH, PM835 Bloomfield AveWindsor, CT 06095Contact Name: Paula NevinsPhone: 860-787-1214Email: [email protected]

Origin Healthcare Solutions is a leading provider of integrated revenue cycle management and business and clinical intelligence solutions that have demonstrated repeated success in optimizing financial and clinical performance and workflow efficiency for healthcare organizations of all sizes.

Orthopaedic Marketing GroupEDU, MK, OTH, WEB11260 South 131st PlazaOmaha, NE 68138Contact: Matthew Palinski Phone: 877-464-2341Email: [email protected] www.orthopaedicmarketing.com

Orthopaedic Marketing Group provides business-minded practices a competitive advantage. Since 1989, Orthopaedic Marketing Group has developed the largest resource of market research and provides an unprecedented insight into influencing and engaging orthopaedic patients. No other agency has the expertise or ability to document return on investment for orthopaedic practices.

Take this opportunity to reach out to vendors and make appointments to maximize your time!

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Sponsor First Time EXHIBITOR

Össur AmericasCS, DEV27051 Towne CentreFoothill Ranch, CA 92610Contact: Geneen SpencePhone: 800-233-6263Email: [email protected]

Össur is a leading global non-invasive orthopaedics company. We deliver advanced and innovative technologies within the fields of braces, supports, prosthetics and compression therapy. In addition to offering orthopaedic products, Össur also offers EMPOWER – a comprehensive DME platform, offering billing and consulting services.

Patient PromptOM, PM, TCOM3300 Bloor St West, Ste 640 West TowerToronto, ON M8X 2X2Contact: Claude WakninePhone: 800-417-9486 X 401Email: [email protected]

Patient Prompt™ is an advanced patient communication tool specifically designed for the healthcare sector. Since 2004, Patient Prompt™ has been the leader in “Seamless Two Way Technology™” and innovative patient communication. Discover an alternative to traditional auto-dialers and Discover Intelligent Patient Communication….Patient Prompt™.

PD-Rx Pharmaceuticals, Inc.PH727 N Ann Arbor Oklahoma City, OK 73127 Contact: Bernie Talley Phone: 800-299-7379 Email: [email protected]

PD-Rx offers prepackaged medications for your in-office dispensing needs. Their easy-to-use, web-based software enhances the in-office dispensing experience and ensures regulatory compliance. The PD-Rx Sales Team possesses a high cumulative level of experience in the industry. PD-Rx is fully pedigree compliant and licensed in all 50 states.

Phoenix OrthoEHR/EMR, IMG, OTH, XRAY604 Creekview CircleOvilla, TX 75154Contact: Jon McCunePhone: 904-716-0243Email: [email protected]

Phoenix Ortho is orthopaedic EHR at its perfection. By making digital imaging integral to the electronic record, orthopaedists finally have a “total solution” that allows them to see patients quickly and accurately from a single source. Eliminate transcription costs and your paper chart while meeting MU incentive standards for a substantial return on investment.

Physicians Angels OM, PM4504 Ramsey AveAustin, TX 78756Contact: Kevin BradyPhone: 512-739-7415Email: [email protected]

Physicians Angels is the sole provider of Virtual Medical Scribes to medical practices throughout the United States. Virtual Medical Scribes allow healthcare providers to manage data within their Electronic Health Records more efficiently by completing patient documentation in real-time during exams. Contact them about a Virtual Medical Scribes free-trial offer.

Physicians’ Capital InvestmentsFIN, FP, OTH, SCC8117 Preston Rd, Ste 400Dallas, TX 75225Contact: Pedro Vergne-MorellPhone: 866-936-3089Email: [email protected]

Physicians’ Capital Investments (PCI) was created to address two critical yet under-served needs: to develop and construct customized, high quality, modern, and efficient medical office and clinical facilities and to provide an investment vehicle wherein individual physicians and select employees can purchase a portion of the new facilities without personal liability.

Physicians Rehab Solution OTH12123 Shelbyville Rd, Ste 100 #250 Louisville, KY 40243 Contact: Karsten ClementsPhone: 270-307-9427Email: [email protected]

Physicians Rehab Solution was founded with one purpose in mind: helping physicians establish and manage successful physical and occupational therapy services that provide a value-added, fully integrated department within their practice.

ProScan Reading ServicesTRAD5400 Kennedy AveCincinnati, OH 45253Contact: Judith TurnerPhone: 513-229-7115Email: [email protected]

ProScan Reading Services provides Tele-radiology for your Practice. Their team of board-certified fellowship-trained radiologists support the launch and growth of your imaging division. ProScan Reading Services is committed to improving the quality of care through education, access, expertise and technology. ProScan Tele-radiology: Getting the quality and economics right!

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Quantum Medical Imaging 2002 Orville Dr North Ronkonkoma, NY 11779Contact: Steve MoseleyPhone: 631-567-5800 Email: [email protected]

Quantum Medical Imaging designs and manufactures digital and conventional radiographic systems, specially designed for the orthopaedic practice. Quantum’s Q-Rad line offers ceiling, floor, and universal configurations which accommodate patients up to 650 lbs. and offer unique positioning flexibility for exams. As a Division of Carestream, Quantum offers highly innovative CR and DR technologies.

RadsourceCOMS, TRAD8 Cadillac Dr, Ste 200Nashville, TN 37027Contact: Jaclyn CarneyPhone: 615-376-7336Email: [email protected]

Radsource is the solution for your Orthopaedic Radiology needs and the leading provider of subspecialized MRI interpretations in this arena. Their expert subspecialized radiologists provide superior results which when coupled with Radsource’s innovative technology and workflow enhancements ensure that their customers receive the greatest clinical and operational results from their MR.

RRS Release of Information ServiceEDU, ROI600 Jackson St, Ste 104Media, PA 19063Contact: Rob TurnerPhone: 484-468-1299 x 1042Email: [email protected]

RRS specializes in custom, streamlined Release of Information Service (ROI) Solutions based around your organization’s needs and philosophies. RRS was the first to offer shared revenue options and continues to view the revenue generated from ROI as a means for providing additional services or revenue back to your organization.

simplifyMDEHR/EMR11675 Rainwater Dr, #350 Alpharetta, GA 30009Contact: Katie Morris Phone: 678-578-6176Email: [email protected]

simplifyMD understands the amount of stress and complexity added to the life of physicians and their staff when buying and deploying EHR software. They are dedicated to simplifying the life of physicians and administrators. simplifyMD EHR software mirrors your chart, uses your forms, and preserves your workflow.

Somerset CPAsFP, OTH, SCC3925 River Crossing PkwyIndianapolis, IN 46240Contact: Mike McCaslinPhone: 317-472-2237Email: [email protected]

The Somerset CPAs healthcare team has 30 dedicated professionals with significant orthopaedic experience working with over 350 orthopaedic groups in 49 states around the country. Somerset provides benchmarking, strategic planning, fair market valuations, income distribution design, succession planning, revenue cycle management, operational transformation and Lean Six Sigma programs and education.

SRSsoftEHR/EMR, PM155 Chestnut Ridge RdMontvale, NJ 07645Contact: Michael LangPhone: 201-802-1300Email: [email protected]

SRS is the recognized leader in productivity-enhancing EHR technology for orthopaedic specialists, with an unparalleled adoption rate. The SRS EHR, SRS CareTracker PM, and SRS PACS enhance patient care and increase revenue. Prominent orthopaedic groups overwhelmingly choose SRS because of its unique fit with the demands of their specialty.

SuccessEHSCOMS, EHR/EMROne Metroplex Dr, Ste 500Birmingham, AL 35209Contact: Bonnie YoungPhone: 888-879-7302Email: [email protected]

SuccessEHS is a nationally acclaimed vendor providing EHR and Practice Management solutions with Integrated Medical Billing Services. Founded in 1995, SuccessEHS delivers an innovative blend of clinical, operational, and financial software paired with a suite of specialized integrated success services. SuccessEHS, entirely in-house developed and supported, has achieved certifications from CCHIT, ONC/ATCB and PQRS.

SullivanLuallin, Inc.OTH3760 4th Ave San Diego, CA 92103Contact: Lucie Sutherland Phone: 619-283-8988Email: [email protected]

SullivanLuallin Group helps specialist practices raise scores and transform the patient experience. Since the mid-1980s, they have implemented customer service initiatives to help healthcare teams deliver outstanding service performance. Clients come to them for on-site and web-based customer service training, shadow coaching for low-scoring physicians, mystery patient/mystery caller assessments, and patient satisfaction surveys.

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Systemedx Healthcare Technology, Inc.EHR/EMR18741 US Highway 31 N, Ste 103Cullman, AL 35058Contact: Jason Phillips Phone: 256-739-1398Email: [email protected]

Systemedx offers an orthopaedic specific, fully integrated EHR and Practice Management Solution that is easily configurable to meet the demands of any size practice. Just a few of the features include flexible scheduling options with surgery schedules available to physicians via their Smartphones, Patient Portals, iPads and many more.

TeleVoxARCS, AV, COMS, OTH, PM, TCOM, WEB1110 Montlimar Dr, Ste 700Mobile, AL 36609Contact: Jason LadnerPhone: 800-644-4266Email: [email protected]

TeleVox communication solutions enable you to engage with patients throughout the patient lifecycle. With greater impact and for less than the cost of mailed or manual staff efforts, you can connect for appointment reminders, recalls, patient balance notifications, test results communications, wellness initiatives, and more!

Thera Test LaboratoriesDLP 1111 N. Main Street Lombard, IL 60148Contact: Adam Hubbard Phone: 800-441-0771Email: [email protected]

Since 1988 TheraTest Laboratories™ has specialized in setting up and supporting successful turn-key, CLIA compliant, in-office laboratories for rheumatologists including Immunodiagnostics, Chemistry, Hematology, ESR (Sed rate), Urine Analysis, fully integrated laboratory information systems (LIS) and electronic medical records. Let them set up a CLIA Compliant Immunodiagnostic Laboratory in Your Practice – FREE OF CHARGE!

TransDyneOTH5890 Pacific Center BlvdSan Diego, CA 92121Contact: Mike HolbrookPhone: 866-290-0301 x 5902Email: [email protected]

TransDyne Medical Transcription Service is the industry leader for document quality, turnaround time, cost effectiveness, and finished product delivery. TransDyne specializes in integration to your EHR/EMR and scheduling programs at no charge. TransDyne will streamline your operations and reduce your costs while offering your providers a seamless transition to their service.

TransPortal, LLCEHR/EMR, OTH8720 Red Oak Blvd., Suite 390Charlotte, NC 28217Contact: Chris ScheppegrellPhone: 704-926-9634Email: [email protected]

TransPortal is your Healthcare Document Integrity partner that provides accurate, on-time, outsourced transcription services with a great value proposition. Their workflow allows for EHR/EMR integration at both a document level as well as narrative sections to assist with Meaningful Use compliance. Visit them to see their mobile dictate options.

Trellis HealthcareOTH9609 S. University Blvd. #631753Littleton, CO 80163Contact: Colette Celecki Phone: 877-419-9541 x 330 Email: [email protected]

Increase revenue, minimize risk, and enhance productivity utilizing InfoDive®! Delivered by Trellis Healthcare, an MGMA AdminiServe® Partner, InfoDive® is a web-based business intelligence solution that enables flexible access to your practice management data. Enjoy powerful external and internal benchmarks in coding, productivity, marketing, revenue collection, and more.

TriMed Technologies, Inc. COMH, COMS, EHR/EMR, PM4000 Piedmont Parkway, Ste 240High Point, NC 27265 Contact: Jann MartinPhone: 336-420-1883 Email: [email protected]

Founded in 1996, TriMed Technologies is a company specializing in healthcare information systems that designs, sells, installs, and supports a progressive suite of practice management and medical charting software. TriMed’s flagship products include e-Medsys Practice Management software and the ONC-certified e-Medsys EHR.

Varitronics, Inc.OM, PM620 PkwyBroomall, PA 19008Contact: Mark SilvermanPhone: 610-356-3995Email: [email protected]

For 42 years, Varitronics has been custom designing and manufacturing the most complete line of Non-Verbal Interoffice Communication systems, consisting of lighted switches at Exam rooms that indicate where doctors and staff are and what room to go to next. Optional equipment includes on-premise pager systems.


Viscent Orthopedic Solutions O, P, PM, REHB, SF, SG5204 Tennyson Pkwy, #100Plano, TX 75024Contact: Tammy WoodPhone: 214-501-0300Email: [email protected]

Viscent Orthopedic Solutions owns and operates a network of orthotic practices and provides practice consulting services to orthotic practices nationwide. Their menu of services includes full service orthotic stores, an expansive patient service network, and stock and bill programs. Their mission is to help practices realize their full patient care and business growth potential.

Viztek, LLCCOMS, DI, XRAY2217 US Highway 70 EGarner, NC 27529Contact: Ronny BachrachPhone: 919-792-6420Email: [email protected]

Viztek is the leading provider of complete digital software and hardware imaging solutions including Web-based Opal-ORTHO PACS and RIS. Opal delivers advanced connectivity and functionality. These are complimented by Viztek’s comprehensive line of DR and CR solutions.

White Plume Technologies COMH2 Metroplex Dr., Ste 310Birmingham, AL 35209Contact: Shannon Prather Phone: 877-633-7226 x137 Email: [email protected]

Electronic Practice Acceleration Solution Suite (ePASS) provides you with extreme flexibility in rapidly and accurately capturing medical charges and accelerating the process of getting charges accurately refined, smartly coded and entered into your EHR/EMR and PM system with minimal change and disruption to your operation.

Need to meet one-on-one with an Exhibitor?

Take this opportunity to reach out to those important vendors and make appointments.My Conference: For an up-to-date listing of exhibitors, to search the exhibitor listing by key words that interest you, and to make on-site appointments. Login information will be included in your registration confirmation email.

Fast Tracks are a great way to get a lot of information in a short amount of time! Plan to see your top three Fast Track vendors!

Refer to page 12 for complete details.

Join

Not yet a member?Visit www.aaoe.net and click the orange

“Join AAOE” button, today!



Check out the most up-to-date information on our website and our Annual Conference mobile app

Thank you to our 2012–2013Annual Conference Committee

Karen Sollar, CMPE, ChairSteve Fiore, MBA, FACMPEDiane HartznerCraig HenryKaren Jordan, CPA, FACMPEKitchi JoyceJennifer Monto, JD, RNAdrianne NittalaKathleen Giannuzzi, FACMPE, Board LiaisonBarbara Sack, MHSA, CMPE, AAOE President

MISSION STATEMENTThe mission of the Annual Conference Committee is to bring speakers representing both experts in the industry and experts from the AAOE membership, together with outstanding companies, to create an educational experience thatbenefits every level of expertise.

Thank you

“Volunteers do not

necessarily have the time; they just have the

heart.”~ Elizabeth Andrew

AAOE Recognition

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2012 – 2013 AAOE Board of Directors

Barbara Sack, MHSA, CMPE AAOE PresidentPractice Name: Midwest Orthopaedics, PA City/State: Shawnee Mission, KSGroup Size: 4 Orthopaedic Surgeons, 2 Physician AssistantsUndergraduate School-Degree: University of Kansas-BS: Business AdministrationGraduate School-Degree: University of Kansas-MS: Health Services Administration

Ms. Sack is Executive Director for Midwest Orthopaedics, P.A., a practice over 40 years old in suburban Kansas City. The practice has three general orthopaedic surgeons, one foot and ankle surgeon and two physician assistants. She has been with the practice since January of 2004, having previously worked in geriatric primary care in a hospital-owned practice and an academic medical center program.

Ms. Sack has a Bachelor’s Degree in Business Administration and a Master’s Degree in Health Services Administration, and is a Certified Medical Practice Executive (CMPE) certified with the American College of Medical Practice Executives. She has worked in the healthcare field for over 25 years; as an administrator since 1992. She has also served on the Board of Directors of the Greater Kansas City Medical Managers Association and 2008-2009 President of Midwest AAOE. She also serves on the Faculty of the University of Florida Executive Education program for Physician Practice Management and Integration.

Ms. Sack has been a frequent presenter at medical association meetings, including the AAOE Annual Conferences, the AAOS Practice Management Symposium, MGMA Annual Conferences, the AOFAS Annual Summer Meeting, and the California Orthopedic Society and C-Bones meetings.

Barb is married and has one grown son. She enjoys kick-boxing, traveling, and spending time with her large extended family.

George Trantow, FACHE, CMPE AAOE President-ElectPractice Name: Aspen Orthopaedic AssociatesCity/State: Aspen, COGroup Size: 10 Orthopaedic SurgeonsUndergraduate School- Degree: University of Wisconsin-BS: BiologyGraduate School-Degree: Baylor University-MHA: Healthcare Administration

Mr. Trantow is the Executive Director of Aspen Orthopaedic Associates as well as the Midvalley Ambulatory Surgery Center and Midvalley Imaging Center. He has spent over 20 years in healthcare leadership positions including nine years of active duty in the US Army Medical Service Corps. He has a varied background including serving in the U.S Army field medical positions, hospital administration, integrated health systems, multi-specialty group practice, surgery centers and imaging centers. His expertise in strategic planning, managed care negotiations, business development and finance have resulted in very successful organizations and many accolades.

Mr. Trantow was tapped as an upcoming leader in 1989 when he received the US Army Medical Service Corps, “Outstanding Junior Officer Award” and in 1990 he received a scholarship to attend the prestigious US Army-Baylor University MHA Program. He is a Fellow in the American College of Healthcare Executives, certified by the American College of Medical Practice Executives and a member of Colorado AAOE.

His commitment to service translates to participation on several boards/committees including the Aspen Sports Medicine Foundation, Community Health Plan of the Roaring Fork Valley, Midvalley Trails of Eagle County, and Town of Basalt Open Space, Trails and Parks.

George enjoys leading his sons and wife on trips skiing, hunting, fishing, camping and biking.

David Schlactus, MBA, CMPE AAOE Immediate Past PresidentPractice Name: Hope Orthopedics of Oregon

City/State: Salem, OR

Group Size: 17 Orthopaedic Surgeons, 10 Physician Assistants, 10 Physical Therapists, 4 Occupational Therapists

Undergraduate School-Degree: San Diego State University-BA: History & Social Psychology

Graduate School-Degree: Case Western Reserve University-MBA: Emphasis in Healthcare

Mr. Schlactus has been the CEO of Hope Orthopedics and Willamette Surgery Center for eleven years. The orthopaedic practice includes 17 surgeons and 10 physician assistants across 4 locations. With over 200 employees, Hope also provides MRI, DEXA Scanner, physical and occupational (hand) therapy, a brace shop, a PACS system, DR and CR radiology, and is attached to the community-wide EMR system. The surgery center is a multi-specialty center which includes orthopaedics, neurosurgery, podiatry and general surgery. Mr. Schlactus has over 30 years of experience in healthcare, all in management positions. He has worked in hospitals, long term care and medical group management.In addition to running an orthopaedic group, he currently serves on the Board of the Oregon ASC Association and is the Chair of their Government Relations (Lobbying) Committee. He has spoken at numerous national and local conventions.He is married and has three grown children. He and his wife live in the country outside of Portland, Oregon with 6 sheep, 11 chickens, and 1 very crazy golden retriever.

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Donald Schreiner FACHE, CMPE AAOE TreasurerPractice Name: Rockford Orthopedic Associates

City/State: Rockford, IL

Group Size: 14 Orthopaedic Surgeons, 2 Podiatrists, 3 Rheumatologists, 2 PM&R, 1 FP Sports Medicine

Undergraduate School-Degree: University of Toledo-BS: Marketing

Graduate School-Degree: University of Toledo-MBA: Finance

Since 1999, Mr. Schreiner has served as the CEO for the Rockford Orthopedic Associates, Ltd., (ROA) a 22-physician multi-specialty clinic located in North Central Illinois with over 240 employees. During this period, he has overseen the addition of 16 physicians, a physical therapy program, 2 MRIs, DME services, an outpatient surgery center, clinical research department, 13 PA’s at 4 locations and has fully implemented EMR and PAC Systems since 2006. He is responsible for all aspects of the clinic and surgery center operations. Prior to this position, Mr. Schreiner was a managed care executive for 18 years, for John Deere Health, Blue Cross/Blue Shield, and 2 large regional health systems. His experience covers all aspects of development, marketing and operations with extensive experience in managed care pricing, and contracting. Mr. Schreiner has been a member of AAOE since 1999 and has been a presenter at the AAOE Annual Conferences, the AAOS Practice Management Symposium, and other medical association meetings.

Recreational activities include distance running, home remodeling, and landscaping.

Jim Kidd, CMPEAAOE SecretaryPractice Name: St. Peters Bone & Joint Surgery, INC.

City/State: Saint Peters, MO

Group Size: 4 Orthopaedic Surgeons, 1 Sports Medicine Non-Surgical, a part-time Podiatrist, 1 NP, 1 PA

Undergraduate School-Degree: School-Degree: International Institute-BS: Education

Mr. Kidd has more than 20 years of healthcare management experience. He spent 12 years in surgical administration at universities, and now more than nine years in private practice. He holds a Bachelor’s Degree in Education.

He has been a member of the Medical Group Management Association (MGMA) since 1996; a member of the Academic Practice Assembly from 1996-2002; and the Association of Academic Surgical Administrators from 1999-2004, where he served in progressive board leadership roles, including Member-at-Large, Education Chairman, Vice President, and President. He has been a member of the American Association of Orthopaedic Executives (AAOE) since 2003, serving as Board Member, Member-at-Large of the Practice Management Committee, and the Education Council, as well as the Chair of the Practice Management Committee in 2009; a member of the Midwest American Association of Orthopaedic Executives since 2005, where he is now serving as President; and a member of MGMA St. Louis periodically since 2006, and is currently serving as Vice President of Finance.

Mr. Kidd is currently the Executive Director of St. Peters Bone & Joint Surgery, Inc. The practice has five physicians, two mid-level providers, and one location in St. Charles County, Missouri. During his time at SPBJ, Mr. Kidd has also been the Executive Director and subsequently a consultant to St. Peters Ambulatory Surgery Center. He continues in his role as manager for four real estate entities involving practice physicians, and serves as business manager for Imaging Partners of St. Peters.

Jennifer Ale-Ebrahim, BSBA & BSSTLPractice Name: Orthopaedic & Sports Medicine at Cypress, LLC

City/State: Wichita, KS

Group Size: 4 Orthopaedic Surgeons, 3 Physician Assistants, 2 Physical Therapists

Undergraduate School-Degree: Southwestern College, Winfield KS-BS: Business Administration & BS Strategic Leadership

Graduate School-Degree: Southwestern College, Winfield-Working on Master’s Degree

Ms. Ale-Ebrahim is Administrator for Orthopaedic & Sports Medicine at Cypress, LLC located in Wichita, KS. The practice has four orthopaedic surgeons, representing the following sub-specialties: Sports Medicine-Knee, Sports Medicine-Knee & Shoulder, Total Joint Replacement, and Trauma. In addition, we have three physician assistants and two physical therapists. She has worked with the same group of physicians since 1991, after finishing Radiologic Tech School at HCA-Wesley Medical Center. She has served as Ortho/Tech, Medical Assistant, and Administrative Assistant prior to becoming the Administrator in 2003.

Ms. Ale-Ebrahim earned her dual Bachelor’s Degrees in Business Administration and Strategic Leadership in 2008, from Southwestern College. She is currently working on her Master’s Degree at this time.

She has been a member of MGMA since 2006. She has been an active member of Midwest AAOE since 2008, having served in all Board Positions and launched their website. In addition, she has been a member of AAOE since 2006 and has served as Chair for the Member Communications Committee, Editor for the AAOE eNewsletter, as well as a contributing writer. In addition, she was recognized as an NAPW Woman of the Year for 2010-2011.

Ms. Ale-Ebrahim has been happily married for 23 years and is the proud mother of two children ages 16 & 18. In addition, she has two yellow labs that complete their family. She enjoys swimming and traveling with her family to visit their relatives all over the United States.

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Suzann M. Crowder, MBA, CMPE Practice Name: St. Charles Orthopaedic Surgery Associates

City/State: O’Fallon, MO

Group Size: 7 Orthopedic Surgeons, 1 Podiatrist

Undergraduate School-Degree: Lindenwood University-BA: Health Management

Graduate School-Degree: Lindenwood University-MBA

Ms. Crowder is currently the Administrator for St. Charles Orthopedic Surgery Associates (SCOSA) located in St. Charles Missouri, a suburb of St. Louis. During the 12 years at SCOSA, Ms. Crowder started a billing and management company along with her physicians providing coding, billing and collection services to ASC’s and physicians offices. Prior to joining SCOSA Ms. Crowder worked for Signature Health Services in St. Louis.

Ms. Crowder received her Undergraduate Degree in Health Management and her MBA from Lindenwood University in St. Charles Missouri. She is a Certified Medical Practice Executive through the American College of Medical Practice Executives (ACMPE) and active member of the Medical Group Management Association (MGMA). She is also an active member in the Midwest AAOE and the St. Louis MGMA where she has previous served as President. She has been a member of the American Association of Orthopaedic Executives (AAOE) since 1990 and has served on the Education, Communication, and Membership Councils and the Technology Committee.

Ms. Crowder is a proud mother of three children between 10 and 19 years old. When not at work, she enjoys spending time with her children in their sports and other activities. In addition, she volunteers as a case worker for the St. Vincent DePaul Society of her parish church. As a case worker, she assists members of her community in need of food, social and financial assistance.

Kathleen Giannuzzi, FACMPEPractice Name: Orthopaedic Sports Medicine and Rehabilitation Center, PA

City/State: Red Bank, NJ

Group Size: 10 Orthopaedic Surgeons, 2 Interventional Physiatrists, 2 Physiatrists, 3 Physician Assistants, 4 Physical Therapists

Undergraduate School-Degree: Jersey City State College-BS: Business Administration

Ms. Giannuzzi serves as the Administrator for Orthopaedic Sports Medicine and Rehabilitation Center, PA, Monmouth County’s oldest and largest orthopaedic practice, located in Red Bank, NJ. She has been with the group since 2005. Prior to that, she was with Associated Orthopaedics in Union, NJ for 12 years, totaling 20 years of orthopaedic practice management.Ms. Giannuzzi is a Certified Medical Practice Executive (CMPE) as well as a fellow (FACMPE) with the American College of Medical Practice Executives. Currently, she serves as the State Forum Representative and Board Member for NJMGMA. In addition, Ms. Giannuzzi has been a member of AAOE since 2005 and has served on the Annual Conference Committee and is currently working with a group of fellow NJ AAOE members to form an official state society. Ms. Giannuzzi also serves on a Practice manager’s Advisory Committee with MDAdvantage, a New Jersey based malpractice carrier.

Ms. Giannuzzi has two sons, ages 17 and 19 and lives “down the shore” in Point Pleasant, NJ. When not working, she can be found at the beach reading or fulfilling her passion for sea glass collecting.

Jack Morana, MS, MSHA, FACHE Practice Name: Bone & Joint Specialists of Winchester, P.C.

City/State: Winchester, Virginia

Group Size: 5 Orthopaedic Surgeons, 4 Physician Assistants, 2 ATCs

Undergraduate School-Degree: East Stroudsburg University–BA: Psychology and History

Graduate School-Degrees: Radford University–MS: Psychology; Medical College of Virginia Campus/Virginia Commonwealth University–MS: Health Administration

Mr. Morana has been the Administrator of Bone & Joint Specialists of Winchester since May of 2012. Bone & Joint Specialists is a 5-physician multi-specialty group with two offices located in Winchester, Virginia. He has over 15 years in healthcare leadership positions in both hospital and physician office settings. His experience covers all aspects of management, strategic planning and quality management in a variety of disciplines.

Mr. Morana received his Undergraduate Degree in Psychology from East Stroudsburg University as well as Master’s Degree in Psychology from Radford University and a Master’s Degree in Health Administration from Virginia Commonwealth University. He has been on the online faculty of the University of Phoenix since 2002 and instructs classes in both the MBA and MHA programs. He is a Fellow in the American College of Healthcare Executives and a candidate for certification in the American College of Medical Practice Executives. He has been a member of the AAOE since 2006 and was recently elected as President of the newly created Virginia Association of Orthopaedic Executives. Mr. Morana has served as a mentor, on the State Society Task Force, on ALPS, and on the Membership Council.

He is married and has two grown children. Jack enjoys playing golf and basketball and spending time with his family.



AAOE

Steve Nelson, CPA

Practice Name: Panorama Orthopedics & Spine Center

City/State: Golden, Colorado

Group Size: 23 Orthopedic Surgeons, 3 Non-Surgical Orthopedists, 1 Physiatrist, 18 Physician Assistants, 45 Physical Therapists

Undergraduate School-Degree: Iowa State University-BS: Industrial Administration (Accounting Option)

Mr. Nelson is the Chief Financial Officer for Panorama Orthopedics & Spine Center, a practice over 50 years old in the Denver Metropolitan Area. The orthopaedic surgeons are Fellowship trained in Sports, Spine, Total Joint, Hand, Foot and Ankle, and Trauma. The practice has a 48 bed Specialty Hospital as well as an ASC and other ancillary services. After practicing as a CPA, Mr. Nelson entered the healthcare industry and has over 30 years of experience in a variety of management level capacities including companies which provided healthcare services as related MSO’s.

In addition to the services he provides to Panorama, Mr. Nelson sits on various non-profit community Boards engaged in the healthcare services industry. He is widowed with three grown children.

Sami Spencer, CMPE, CMMPractice Name: Missoula Bone & Joint and Surgery Center

City/State: Missoula, Montana

Group Size: 8 Orthopedic Surgeons, 4 Physician Assistants, 3 Physical Therapists

Undergraduate School-Degree: Malone College-BA: Business Management

Ms. Spencer is the Chief Executive Officer for Missoula Bone & Joint and the Missoula Bone & Joint Surgery Center in Missoula, Montana. Sami has over 17 years of orthopaedic management experience and has had experience in other specialties as well as a healthcare consultant.

Ms. Spencer received her Undergraduate Degree in Business Management from Malone College in Canton, Ohio. She is a Certified Medical Practice Executive through the American College of Medical Practice Executives (ACMPE) and a Certified Medical Manager (CMM) through the Professional Association of Health Care Office Management (PAHCOM). Sami is an active member of the Medical Group Management Association (MGMA) currently serving on the Leadership Team for the Orthopedic Practice Assembly (OPA). She is also the Legislative Liaison for the Montana MGMA. She has been a member of the American Association of Orthopaedic Executives (AAOE) since February 2000 and has served on the Annual Conference Committee and currently is a member of the Education Council and a Mentor through the ALPS program.

Ms. Spencer has two adult “boys” as well as two grandchildren which she finds great enjoyment. She enjoys spending time walking, biking, camping, and reading.

2012 - 2013 AAOE BOARD OF DIRECTORS 59



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The AAOE Councils and Committees have been hard at work throughout the year to bring AAOE members the best information, resources, and education possible. These volunteers participate in conference calls, meetings, and spend their personal time working on AAOE projects. Our leaders represent practices of varied size and have a wide variety of experience creating the perfect blend for representing the AAOE membership.

Thank you all for your hard work and dedication!

Advocacy CouncilMona Reimers, FACMPE, CPC, ChairPaul BruningMichael ButlerNathan ComstockChris Dugger, MHSABeverly Gazmen, CMPEApril GibsonDorothy HellumsJoseph Mathews, PT, DPT, CSCSRonald O’Neal, MPH, FACHEJana RayMartin ShipmanTim SmithJan VestDavid Schlactus, MBA, CMPE,

Board LiaisonJamie Gregorian, Esq.

ALPS (AAOE Leaders in Practice Success) CommitteeMichaele Ann Morrison, MBA, CMPE,

ChairQuinten DavisTeresa Leidner, RTDonald Schreiner, MBA, Board Liaison

2013 Annual Conference CommitteeKaren Sollar, CMPE, ChairSteve Fiore, MBA, FACMPEDiane HartznerCraig HenryKaren Jordan, CPA, FACMPEKitchi JoyceJennifer Monto, JD, RNAdrianne NittalaKathleen Giannuzzi, FACMPE,

Board LiaisonBarbara Sack, MHSA, CMPE,

AAOE President

Audit CommitteeStacey Halverson, CPA, ChairDiane HartznerChristine MossDonald Schreiner, MBA, Board Liaison

Benchmarking CommitteeAllan Fentner, CMPE, MBA, ChairLori DelbridgeEdward Gulko, MBA, FACMPE,

FACHE, LNHANicole Horn, MBA, CMPEGeorge Nyktas, CPA, MBAMeredith M. Robicheaux, RHIABarbara Sack, MHSA, CMPE, AAOE

President, Board Liaison

Communications CouncilDennis Viellieu, CMPE, ChairRebecca Dean, MA, FACMPECynthia EverlithChris Greenman, MBA, MHA, CMPEJennifer Monto, JD, RNSuzann Crowder, MBA, CMPE,

Board Liaison

Exhibitor Advisory Task ForceCatherine Armstrong (SRSsoft)Steve Burns (DJO Global)Neal Green (Coding Network, The)Vicki Raisides (DJO Global)Catherine Rells (Bactes)Kevin Sullivan (SullivanLuallin, Inc.)Kim Van Sloun (Breg, Inc.)Kelly Veresio (Breg, Inc.)

Education CouncilJeanetta Lawrence, MBA, FACMPE,

CPC, CPMA, ChairJana FoorLisa MeadSteve NelsonStephanie SwanSamantha Spencer, CMPE, CMM,

Board Liaison

Member Communications CommitteeKalen Privatsky, MBA, CMPE, ED,

ChairRon ChorzewskiRebecca Hockaday, MBA, CPCKathleen Miller, CPA, MBASpencer Mills, MA, MBA, FACMPEJoe Ogle, PT, ATCDonna RizzioGeorge D. Trantow, FACHE,

Board Liaison

Membership CouncilSam Santschi, JD, ChairBob KahnMarian McCann, RN, BSN, PHN,

CNORMichaele Ann Morrison, MBA, CMPELisa Marie Steinhoff, RN, BSNJill Yates, RN, ONCJack Morana, MS, MSHA, FACHE,

Board Liaison

Needs Assessment CommitteeVivian Ransom, ChairGretchen FeldmanBarbara RouseBarbara Sack, MHSA, CMPE, AAOE

President, Board Liaison

Practice Management CommitteeKim Wishon, MBA, FACMPE, ChairJoyce Anderson, MAcc, CPA, CPCJim Carr, MS, LAT, ATCSuzette GrammGeorge HernandezShannon LorbieckiMaureen McPeak, MBADan PohlgeersDale ReigleJim Kidd, CMPE, Board Liaison

State Societies CommitteeScott Lilly, ChairCarl ButlerDebra Donohue, CMPE, CPC, CPC-HRebecca HockadayTracy JacksonPaige LenusonJennifer Ale-Ebrahim, Board Liaison

Technology CommitteeChris Greenman, Chair, MBA, MHA,

CMPEBrian BizubJerry BlantonHeather DuhrCindy Keene, CPA, FACMPEStephen MaddockMike McGuireSteve Nelson, Board Liaison

2012 – 2013 Councils and Committees

General/Registration Inform

ation

Scan the below QR code or enter the URL: crwd.cc/aaoe2013 in your device browser to access schedules, course information including handouts, maps, speaker and exhibitor contact information, surveys, and more!

Manage Your Schedule:Download the Free App

Important Dates March 18 Early Bird Rate Deadline

March 25 Deadline for registration cancellations and refunds

March 29 Housing deadline

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American Association of Orthopaedic ExecutivesPhone: 800-247-9699 (8:00 am – 5:00 pm ET)Email: [email protected] • Web: www.aaoe.net

AttireThe AAOE Conference attire for attendees is business casual. It is not necessary to wear business attire during the conference. As a reminder, the meeting rooms tend to run cold, so you may want to dress in layers or bring a sweater.

Continuing Education Units (CEUs)AAOE courses are eligible for CEUs through these accredited providers: •AmericanAssociationofProfessionalCoders(AAPC) •AmericanCollegeofMedicalPracticeExecutives(ACMPE) •AmericanHealthInformationManagementAssociation(AHIMA) •BoardofCertificationfortheNationalAthleticTrainer’sAssociation

(BOC/NATA) •HealthcareBillingandManagementAssociation(HBMA)

Updates and further detail on how to obtain your CEUs will be forthcoming via annual conference section of the aaoe.net website and the Annual Conference Final Program.

Need CEUs towards another organization? Let us know and we’ll do everything we can to get our courses approved! Call 800-247-9699 or email [email protected].

Housing

Housing for the AAOE Annual Conference is coordinated through Expovision. In order to ensure that you receive our room block rate, you will need to register through Expovision versus contacting the hotel directly. A housing reservation form is located after the meeting registration form in this program on page 67, or you may go to the AAOE housing link on the Annual Conference page at www.aaoe.net. The housing deadline is March 29.

Expovision Contact Information:Hours: Monday-Friday, 8:30 am – 5:30 pm, ESTPhone: 800-631-2989 (US only) or 703-770-3914Fax: 703-205-0235Email: [email protected]

Hilton San Diego Bayfront One Park BlvdSan Diego, CA 92101 Phone: 619-564-3333www.hiltonsandiegobayfront.com

San Diego Convention and Visitors BureauPhone: 619-232-3101 Website: www.sandiegocvb.comEmail: [email protected]

Special NeedsIf you require any auxiliary aids or services identified in the American with Disabilities Act, please be sure to contact AAOE staff at [email protected], or call 800-247-9699 for assistance.

TransportationAirport ShuttlesShuttle service is available at the San Diego International Airport at the Transportation Plazas across from Terminals 1 and 2, and curbside at the Commuter Terminal. The average cost for a one-way trip to the Hilton San Diego Bayfront for one person is $10.

Frequently used shuttle companies and their phone numbers are:

•AdvancedShuttle:800-719-3499

•Cloud9Shuttle/SuperShuttle:800-974-8885

•EZRide:800-777-0585

•PrimeTimeShuttle:800-733-8267

Parking at Hilton San Diego BayfrontSelf Parking: ........................$27Valet: ..................................$36

TaxicabsIt takes approximately 20 minutes to get from the airport to the Hilton San Diego Bayfront and will cost approximately $20.

You can pick up a taxicab at the San Diego International Airport by following the signs to the Transportation Plazas where you will be led to the first available taxi. Please be aware that all taxis are required to offer a credit card payment option.

Frequently used local taxicab companies and their phone numbers are:

•AirportYellowCabofSanDiego:619-234-6161

•AmericanCab:619-234-1111

•OrangeCab:619-291-3333

•SanDiegoCab:800-368-2947

•USACab:619-231-1144

Town Car ServicesFrequently used town car companies and their phone numbers are:

•AmeriCharter,Inc.:888-625-2487

•PrimeTimeShuttle:800-733-8267

Weather (Averages)

Temperature Rainfall Humidity Sunshine68º/55º 0.78” 70% 72%

General Information

GENERAL INFORMATION 63

Save $100 by registering early! Early bird registration is open until March 18, and the cost is $550 for AAOE members, their physicians and their staff. If you register after March 18, the cost for registration will increase to $650.

Purchase Your VIP Package at an early bird member rate of $679 ($779 after March 18) for optimal conference value and receive:

•Full conference registration

•Express check-in at on-site registration

•Unlimited access to the 2013 AAOE Annual Conference session recordings

Don’t miss out on a single session!

Relax and enjoy your conference experience without feeling rushed: Access over 50 hours of conference session recordings (as released for inclusion) online via the AAOE Live Learning Center following the conference. These sessions contain the audio recorded LIVE at the conference and fully synchronized to the PowerPoint presentations to provide you with a true multimedia recreation of the event. Downloadable handouts, MP3, and MP4 files are also included. Complete conference session recordings will be available for purchase on-site at a higher rate.

•Access to the VIP LoungeThe VIP Lounge allows for an added networking opportunity. This year’s private VIP Lounge, pictured below, provides an area where you can stop in for coffee, beverage or a snack; check your emails (upgraded Wi-Fi provided); or relax and chat with your peers. We will also be including a dedicated computer and printer for use in printing conference materials and boarding passes.

Online registration is quick and easy, go to www.aaoe.net/annualconference and follow the prompts. We accept Visa, MasterCard and American Express. To register online you will need your AAOE ID number to access your record. If you do not know your AAOE ID number, or need additional information, please contact the AAOE office at 800-247-9699 between 8:00 am – 5:00 pm ET.

You may also mail your registration along with your check* or credit card** information to:

AAOE RegistrationP.O. Box 71162Chicago, IL 60694-1162

* Please make your check payable to American Association of Orthopaedic Executives or AAOE.

** We accept Visa, MasterCard and American Express. To protect your credit card information, please mail your registration form with credit card information to the address above or call AAOE at 800-247-9699 to process your registration over the phone.

Cancellations and RefundsAll cancellations must be submitted in writing to the AAOE and are subject to the following: Cancellations received by March 25 will be granted, less a $100 processing fee. NO REFUND OR CREDIT will be issued after March 25, 2013 regardless of registration date or for no-shows. Refunds will be issued post-conference, and a $100 processing fee will be deducted. Substitutions from the same practice will be accepted, if requested in writing, without penalty. Contact AAOE staff for assistance at 800-247-9699. For your safety, please do not email credit card information.

VIPs get access to the VIP lounge which has:

• Coffee, beverages, and snacks

• Upgraded Wi-Fi

• Dedicated computer and printer access

Registration Information

There’s No Better Way To Network Than In-Person!As noted on pages 10-11, the AAOE Annual Conference provides many rare opportunities to connect with your colleagues.

Have you thought about volunteering for a committee but weren’t sure who to ask? Did you think about running for the Board of Directors, but didn’t know what type of time commitment there might be? Not sure what to expect at your first conference? Our color-coded neck wallets will help you CONNECT.

• RED–Board of Directors• PURPLE– Leadership• LIME– New Members• BLACK–Attendees, guest /spouse

Ask questions of AAOE leadership, meet other new members, and let board members know what’s keeping you up at night.

64 WWW.AAOE.NET



AAOE

Obtain CEU credit

Continue your education Network

Hear from respected and knowledgeable speakers

Listen to the General Session lectures live

Attend the social events

Get inspired

Share ideas and experiences with others in your field

Get up-to-date information on pertinent issues

Find solutions to your challenges

Learn about new products and services

Join us at the AAOE Annual Conference to:

65

REGISTRATION FORMAMERICAN ASSOCIATION OF ORTHOPAEDIC EXECUTIVES44th Annual Conference Hilton San Diego Bayfront ~ San Diego, California

AAOE ID# First Name Last Name

Practice Name Address

City State ZIP

Email Phone# Fax#

If you are registering additional staff, please use one registration form per person. Please add your AAOE ID# to your staff registration form(s).

Total amount: $

o Check # _____________ o Credit Card: AMEX o MasterCard o VISA o

(Please make your check payable to American Association of Orthopaedic Executives or AAOE)

Card No. Exp. Date

Signature Print Name

If name on card is different from member please print the name and billing address of the cardholder

Name

Billing Address



AAOE

REGISTRATION RATES EARLY BIRD RATES AFTER MARCH 18, 2013

AAOE Member o $550 o $650

Staff of AAOE Member o $550 o $650

Non member o $1,050 o $1,150

Purchase Your VIP Package NOW and optimize the value of your conference experience! You’ll receive a full conference registration; express check-in at on-site registration; unlimited access to the 2013 AAOE Annual Conference session recordings; and access to this year’s upgraded, on-site VIP Lounge. Please see further details on the opposite page.

VIP REGISTRATION RATES VIP EARLY BIRD RATES AFTER MARCH 18, 2013

AAOE Member o $679 o $779

Staff of AAOE Member o $679 o $779

Non member o $1,179 o $1,279

SOCIAL EVENTS (included with your registration)

*AAOE Opening Reception at the USS Midway | Sunday, April 28 o I will attend o I will not attend

Exhibitor Wine Reception | Monday, April 29 o I will attend o I will not attend

*Closing Reception | Tuesday, April 30 o I will attend o I will not attend

(*RSVP/tickets required to attend)

GUEST REGISTRATION (includes all receptions and entry to the Exhibitor Showcase)

Name: _____________________________________________________ o $125

Name: ____________________________________________________ o $125

CHILD REGISTRATION ~ 17 AND UNDER (includes Opening and Closing Receptions ONLY)

Name: _____________________________________________________ o $25

Name: ____________________________________________________ o $25

REGISTER: online: www.aaoe.net,

via phone: 800-247-9699, or mail to

AAOE P.O. Box 71162 Chicago, IL 60694-1162

IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT

THE AAOE AT 800-247-9699 OR [email protected]

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Have a question or just want to say Hi... call us with your smartphone!

Scan to follow, or add to, the AAOE conversation on Twitter!

67

□ Yes □ No Do you have any type of disability which may require special services? If yes, please attach a written description of your needs. Attendee Information: Reservation Name _________________________________________________________________________________ Contact Name (If different from name above) ____________________________________________________________ Company ________________________________________________________________________________________ Address _________________________________________________________________________________________ City _____________________________ State ______ Zip / Postal Code ______________ Country ________________ Phone / Ext ______________________________________________ Fax _____________________________________ Email ___________________________________________________________________________________________ Hotel Room Preferences Room Reservation Request: (please check one) Please note room types cannot be guaranteed. Prices do not include current tax of 12.5% plus $0.20 per day occupancy tax (subject to change).

□ Single (1 person/ 1 bed) □ Double (2 people/ 1 bed) □ Double/Double (2 people/ 2 beds) $238 $238 $238

□ Triple (3 people/ 2 beds) □ Quad (4 people/ 2 beds) $258 $278 Name(s) of person(s) sharing: ________________________________________________________________________ Arrival Date __________________________________ Departure Date ______________________________________

Method of Room Deposit/Guarantee:

□ Credit Card: □ VISA □ MasterCard □ American Express □ Discover Cardholder’s Name (please PRINT name)_____________________________________________________________ Card Number Exp Month / Year Billing Zip Code Cardholder’s Signature ___________________________________________ * REQUIRED * REQUIRED * By signing this you authorize and are aware that the AAOE Housing Office will charge the above credit card the arrival night’s room rate plus the current 12.5% tax + $0.20 per day occupancy tax as a deposit at the time of booking. Credit card reservations will not be processed unless billing zip code/postal code and signature are present above.

ATTENDEE HOTEL RESERVATION FORM

Reserve your rooms online at www.aaoe.net

Return this form by March 29, 2013 to: AAOE Housing Office c/o Expovision

3141 Fairview Park Drive, # 550, Falls Church, VA 22042 Hours: Monday-Friday, 8:30 am-5:30 pm, EST

Phone: 800-631-2989 (US only) or 703-770-3914 Fax: 703-205-0235

Email: [email protected]

2013 AAOE Annual Conference

HOTEL INFORMATION

The conference will take place at the Hilton San Diego Bayfront. The Hilton San Diego Bayfront is located at: 1 Park Boulevard San Diego, CA 92101 www.hiltonsandiegobayfront.com Hotel Room Rates*: Sgl/Dbl—$238 Triple—$258 Quad—$278 * Prices quoted do not include current tax of 12.5% plus $0.20 per day occupancy tax (subject to change). Complimentary rollaway beds will be provided upon request. (Based on availability, fees subject to change).

DEPOSIT INFORMATION

All reservations for the AAOE 2013 Conference require a credit card guarantee. No reservation will be processed without a credit card guarantee. Credit cards will be charged by the AAOE Housing Office for the arrival night's room or suite rate and 12.5%, plus $0.20/day occupancy tax at the time of booking. To avoid cancellation penalties the Hilton San Diego Bayfront requires a 72 hour notice of cancellation prior to arrival. Reservations are guaranteed for late arrival. Failure to check-in on the scheduled date of arrival will result in one night's room and tax penalty per reservation and the cancellation of the room for the remainder of the stay. All cancellations, name and date changes must be received by March 29, 2013.

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We look forward to seeing you at our conference this year!

68 WWW.AAOE.NET

69 WWW.AAOE.NET

AAOE ANNUAL CONFERENCE

2014June 1-3, 2014 • Washington, DC

Business Development

Financial Management Governance/Leadership Human Resources Information Technology Operations Regulatory Compliance / Legislation

You’re InvitedYou’re InvitedYou’re Invited

save the date

2014

3925 River Crossing Parkway, Suite 300Indianapolis, IN [email protected]

Preliminary Program

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AAOE



welcome [s4.goeshow.com] · 5:15 – 6:00 pm presidential reception (invitation onlyleadership and...

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