welcome presenting the ‘sick notes’ report and introducing interactplus one great george street...
TRANSCRIPT
Welcome
Presenting the ‘Sick Notes’ report
and introducing InteractPlus
One Great George Street31st January 2012
Professor Cary L. Cooper, CBE
Distinguished Professor of Organizational Psychology and Health,
Lancaster University
Causes of Long-Term Absence –Non-Manual Workers CIPD 2011
Percentage of respondents citing this reason as leading cause (base 286)
All Manufacturing Private Public Non- and Services Services Profit Production
Stress 58 38 55 70 69Mental health 46 32 50 53 43Acute medical conditions 57 61 56 59 51 Recurring medical conditions 28 34 29 29 20Back pain 50 55 41 56 57 Musculo-skeletal injuries 57 61 44 73 55Minor Illness 11 4 13 14 10Injuries/accidents not related to work 30 30 32 25 31Home/family responsibilities 13 11 15 14 8
Cost per average employee (£)
Total cost to UK employers (£billion)
Per cent of total
Absenteeism 335 8.4 32.4
Presenteeism 605 15.1 58.4
Turnover 95 2.4 9.2
Total 1035 25.9 100
Estimated Annual Costs to UK Employers of Mental Ill Health (Sainsbury Centre for Mental Health, 2007)
Presenteeism
Health “Good” Health “Not good”
No absences Healthy & present
Unhealthy and present“Sickness Presentees”
Some absences Healthy and not always present
Unhealthy and not always present
Over half feel guilty about taking a day off sick and only 27% do no work and just recover
Around 80% have gone to work ill in the past 12 months and 90% have done so at some point
Over 80% of employers believe that presenteeism has a negative impact
23% work from home despite being ill; 35% still work from home or check their blackberry;
Poor mental health increases absenteeism
0
2
4
6
8
10
12
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006
total
male
female
Percentage of absenteeism due to mental illness on total days of absenteeism from 1994 to 2006 for members of the Allgemeine Ortskrankenkasse (AOK) which is the biggest sickness fund in Germany
Source: Kilian & Becker 2007
Absenteeism increased in
many MS: e.g. Netherlands,
Austria, Finland, Sweden,UK
Line Managers tend to have a more sympathetic view towards mental illnesses (depression, anxiety etc) than employees – depression for example (60% vs 48%)
Major Cause of Early Retirement
Research from Sick Notes shows…..Line Managers tend to have a more sympathetic view towards mental illnesses (depression, anxiety etc) than employees – depression for example (60% vs 48%)
50% of employees say that flexible working would reduce time off sick
Over 70% of LMs believe working at home would reduce hours lost to sickness
CEO, Ellipse
John Ritchie
One Great George Street31st January 2012
A new product combining classic income protection and absence management
InteractPlus
One Great George Street31st January 2012
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Changes in the workplace and technology demand a rethink of absence management
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“The changing nature of the workplace ......creates a serious grey area between the genuine need to take to time off and an implicit pressure to keep working”
Cary Cooper CBE Prof Organisational Psych, Lancaster
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Am I dealing with the risk, and
economic and human wastage,
that employee health brings to
my business
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Where are my people And
How are they
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What have I learned in 30 years as a reinsurer, insurer, manager and colleague?
Talking is everything.
It can be a profoundly uncomfortable process.
Line managers are critical to it but should not be relied upon.
Doctors are essential are dangerous if you cede control to them.
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Line managers are ill equipped to manage absence ~ they should be part of it but not critical to it.
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If you price and absorb the long tail of the sickness risk...
... You must have the ability to
manage potential long term sick
people from day 1 of absence.
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Five steps towards better absence management.
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How do you create a process which guarantees
appropriate intervention early enough to make a
difference
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InteractPlus provides a full absence reporting capability through MyAbsenceManager.
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The Case Manager enables the communication that is the heart of this proposition
Case Manager
Commissions
or does, early
factfind
Nigel – our workmate
Attending doctors
Commission interventio
ns, objective
assessment
Rules running on the absence
data creates referrals
Absence data
Employer
Claims Officer for
insurer
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What next....
Tomorrow InteractPlus <300 lives quotes online >300 lives contact [email protected]
March Interactnotify 90% of claims by week 4
of absence to earn 10% premium credit
>300 lives
Q4 Interact online <300 lives
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Am I dealing with the risk, and
economic and human wastage,
that employee health brings to
my business
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InteractPlus – more information
Visit www.ellipse.co.uk/interactplus
Live on Wednesday, 1st February