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Welcome

Welcome to the 2013 NZILA conference. Take a deep breath of the crisp Central Otago air and

look in wonder at The Remarkables. I am sure you will agree that Queenstown is a magical place.

Thank you very much for making the effort to be here. The response, matched by the number of

delegates registered, has been...well...remarkable!

It is going to be a bit of a squeeze, but I am sure you will enjoy the presentations, the resultant

discussions and catching up with friends and colleagues. When the opportunity comes do Break

Out to taste the delights of Queenstown and may be try a little bit of adventure.

Cheers

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ContentsContents

Programme 3

Speaker profiles 7

Social 16

General Information 20

Queenstown 22

Note pages 27

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Icon Conference Centre, Heritage HotelProgrammeProgramme

WEDNESDAY 4 SEPTEMBER 3.30pm Registration desk open

4.00pm Asia Pacific Issues Forum

Michael Gill, AIDA President

with Rob Merkin, Chris Rodd, David Lee and

Craig Langstone

5.00pm Welcome Function: Sponsor

Central Otago Wine Tasting

7.00pm Free Evening

7.15pm Coach departs for town

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THURSDAY 5 SEPTEMBER 8.00am Registration desk open

9.00am Welcome and Opening

Richard Johnstone, Conference convenor

Craig Langstone, NZILA President

9.15am Climate Change - implications for insurance and

reinsurance

World perspective:

Chris Rodd, CGU Insurance, AIDA Climate Change

working party

New Zealand perspective:

Tim Grafton and John Lucas, Insurance Council of

New Zealand

10.00am Morning tea

10.30am Aggregation and Allocation - recent cases

Professor Rob Merkin, University of Exeter

11.30am What could possibly go wrong?

Mark Sedon, Adventure Consultants

11.45am Aspects of Altimarloch

Professor Stephen Todd, University of Canterbury

12.30pm Lunch

Sponsor

Sponsor

Sponsor

Sponsor

Sponsor

Sponsor

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Sponsor

1.45pm The implications of natural catastrophes for

insurance and reinsurance in Australasia

Andrew Flitcroft, General Reinsurance Australia Ltd

2.45pm NZILA AGM - all delegates are encouraged to attend

Frank Rose, Secretary, NZILA

3.00pm Recovering from Rena

Neil Beadle, DLA Phillips Fox / MLAANZ

3.45pm Afternoon tea

4.15pm Panel discussion: Current issues facing NZ

insurance industry

Carl O’Shea, Crombie Lockwood

John Lyon, Lumley General

Darryl Cowan, Cunningham Lindsay

Convenor: Richard Johnstone, Wynn Williams

5.15pm NZILA President’s Shout

6.30pm Coaches depart for conference dinner at Kawerau

Bungy Centre

The Great Debate: Women make better Claims

Handlers than Men

Chaired by: Ben Hurley

Panelists: Storm McVay, Andrea Challis, Philippa Fee,

Leon Briggs, Nic Soper, Garth Gallaway

Sponsor

Sponsor

Sponsor

Sponsor

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Sponsor

Sponsor

FRIDAY 6 SEPTEMBER

8.30am Insurance update

Frazer Barton, Anderson Lloyd

Emily Walton, Wynn Williams

Chris Hlavac, Young Hunter

9.45am AIDA Working Parties

Michael Gill, AIDA President

10.00am Morning tea

10.30am The Royal Commission on the Canterbury

earthquakes - the process and the findings

Justice Mark Cooper, High Court, New Zealand

11.30am Business interruption issues: causation and

apportionment

Professor Rob Merkin, University of Exeter

Leon Briggs, Cunningham Lindsey

Convenor: Myles Noble, Crombie Lockwood

12.10pm Conference close

12.15pm Coaches depart for

Long lunch at Botswana Butchery

Sponsor

HEANEY & PARTNERS

Sponsor

Sponsor

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Frazer Barton

Frazer has been in partnership in Anderson Lloyd and its predecessor

firms since 1988. He heads the Dunedin litigation team and has worked

extensively throughout his career in the insurance field. He has acted for

insurers and against insurers through the Courts at all levels up to and

including the Supreme Court. In recent times he has been counsel in both

the Western Pacific Insurance litigation and the Altimarloch litigation. His

principal area of insurance practice is professional negligence.

Neil Beadle

Neil is an accomplished insurance litigator, who is regularly instructed by

insurers on a broad range of claims. He is widely recognised for his maritime

law expertise, having led the DLA Phillips Fox insurance team in a number of

important cases, succeeding in the Court of Appeal, and the Supreme Court.

Neil is ranked by Chambers Asia-Pacific Guide 2013 as a leading shipping

lawyer, and identified as “one of the top practitioners in the field.” He

is chair of the New Zealand branch of the Maritime Law Association of

Australia & New Zealand.

Leon Briggs

Leon is the National Chief Adjuster of Cunningham Lindsey, and is also

Chairman of the New Zealand Division of the Australasian Institute of

Chartered Loss Adjusters. Leon handles a wide range of major losses, both

in New Zealand and overseas. He has worked as a forensic accountant

in New Zealand, USA and Fiji, and is recognised as an expert witness on

economic loss in the High Courts of New Zealand and Fiji. Leon is a Fellow

of ANZIIF and of AICLA, as well as a member of the Association of Certified

Fraud Examiners and the New Zealand Institute of Chartered Accountants.

Speaker profiles

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Justice Mark Cooper

Mark is a judge of the High Court, based in Auckland and was appointed in

March 2003. He chaired the Canterbury Earthquakes Royal Commission

from its appointment in March 2011 until the final report was delivered in

November 2012 and was based in Christchurch throughout that period.

Darryl Cowan

Darryl is the Chief Executive Officer of Cunningham Lindsey New Zealand,

the country’s leading firm of independent loss adjusters. He has been

with Cunningham Lindsey for over 30 years as a financial claims adjuster,

and has held various senior management positions culminating in his

appointment as CEO in 2013. He has been on the NZILA Committee, and

its Honorary Treasurer, for a number of years. He is well equipped to speak

on general insurance matters from the loss adjuster’s perspective.

Andrew Flitcroft

Andrew is General Reinsurance Australia’s Client Service Manager with

responsibility for managing all aspects of Treaty client relationships

in Australia and New Zealand, and acting as team leader on the most

strategic and complex accounts. He is based in Sydney, is a Fellow of

ANZIIF and has 28 years experience in local and international insurance

and reinsurance markets.

Andrew started his career with Commercial Union Assurance in Sydney.

He held multiple underwriting, claims and management roles there,

including two years as part of the corporate planning team in Melbourne.

He joined Gen Re in 1996 as Property Facultative Manager, Sydney and

for the last 7 years he was the Property Facultative Manager, Asia Pacific.

In that role Andrew gained an in-depth understanding of Asian insurance

and reinsurance markets, travelling extensively throughout the Asia Pacific

region while overseeing Gen Re’s operations, maintaining contact with key

clients and sourcing new business opportunities.

Andrew transferred to his current role in 2013.

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Michael Gill

Michael Gill has practised for over 40 years as a specialist insurance

lawyer.

He is the President of AIDA (the International Insurance Law Association),

as well as a member of the National Board of AILA, and is the Independent

Chair of the Code Compliance Committee for the General Insurance

Industry.

Michael currently performs a consultancy role with DLA Piper and over the

past 40 years of practice he has handled a wide variety of insurance and

reinsurance related issues. He is recognised as one of the leading lawyers

in the field. For many years he was the principal lawyer for NIBA as well as

many of its members. He was instrumental in the drafting of the original

Code of Practice.

He has represented insurance brokers in professional indemnity, regulatory

and compliance matters.

Michael is also passionate about work in the not-for-profit sector. Within

the firm he assists with pro bono activities on the Community Investment

Committee as well as being an Ambassador for New Perimeter, which is a

unique nonprofit organisation set up to provide long-term, high-impact pro

bono legal support in less developed and post-conflict countries. Outside

the firm, Michael works with ActionAid Australia and is Deputy Chair of the

James Milson Nursing Home & Retirement Village.

Michael was also President of the Law Council of Australia and the Law

Society of New South Wales, the founding Chairman of the Australian

Insurance Law Association, the inaugural Chairman of the Motor Accidents

Authority, and Chairman of the Solicitors Mutual Indemnity Fund.

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Tim Grafton

Tim was appointed Chief Executive of the Insurance Council of New

Zealand in November 2012. Over the past 30 years he has had extensive

experience in the media, government, public relations and market research

sectors.

Prior to his appointment at ICNZ, he was Executive Director of leading market

research company, UMR Research, where he led a number of key research

projects particularly in the energy, primary industry and public sectors

providing strategic advice at Board and Chief Executive level. He has been

a senior adviser to former Prime Minister Rt Hon Dame Jenny Shipley, the

current Minister of Finance, Hon Bill English, and former Finance Minister

the Rt Hon Sir William Birch. He has also been a senior public relations

practitioner and lobbyist as well as a senior parliamentary reporter.

Chris Hlavac

Chris Hlavac is a partner at Young Hunter, a Christchurch based law firm

specialising in insurance law. Chris operates Young Hunter’s Auckland

branch office, and heads the firm’s insurance law team.

Chris has been in legal practice for 24 years. He acts for insurers and

intermediaries, specialising in the areas of general, liability and professional

indemnity insurance. He is regularly invited to speak at insurance industry

seminars.

Craig Langstone

Craig is a partner of Jones Fee, specialist insurance lawyers based in

Auckland. Craig has had almost 30 years’ experience in all facets of

insurance law since graduating from Auckland University in 1984. In that

time, Craig has acted for most New Zealand insurers and any number of

overseas insurers, syndicates and insurance brokers.

Craig’s practice encompasses a large amount of both property and liability

work. Liability work has taken something of a back seat over the past

couple of years as advice to insurers and (sometimes) insurance brokers

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on the complex legal issues that have arisen out of the various earthquakes

in New Zealand, has taken a predominant role. Liability insurance

nevertheless remains a fundamental part of Craig’s practice.

Craig has been the President of the New Zealand Insurance Law Association

since 2007. He is well versed in speaking to insurance audiences on

topical insurance issues, both in New Zealand and overseas. His market

knowledge and legal expertise see him well placed to enlighten you on the

topics to be addressed at this year’s Annual Conference.

John Lucas

John Lucas started with the Insurance Council in 1996 as Insurance

Manager responsible for facilitating a number of the Councils technical

working committees and takes the leading role in coordinating the

industry response to an Insurance emergency event and is the Councils

spokesperson for property, marine and motor insurance issues.

Presently the Canterbury earthquake recovery involves much of John’s

time in coordinating various working groups in finding solutions to recovery

challenges.

John began his insurance career with NZI in the early eighties specialising

in farm insurance and commercial property underwriting. He made a move

to the UK where he worked for a number broker firms and eventually began

specialising in insolvency insurance placement both in the London and the

Sydney markets.

John is a Senior Associate of the Australian and New Zealand Institute of

Insurance and Finance

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John Lyon

John has been CEO of Lumley NZ since May 2008. He has over 35 years’

experience in the insurance industry, across a range of functions and

markets which include Ireland, the UK and NZ (for the past 22 years). Prior

experience has included operational and strategic leadership of all major

insurance functions. Under John’s leadership, Lumley has undergone

significant change, with strong achievements in the turnaround of financial

performance, improved customer delivery, as well as significant and

positive cultural change. John sits on the Leadership Team of Wesfarmers

Insurance, which is responsible for the strategic leadership of the WI group

across NZ, Australia and the UK.

John is a past President of the Insurance Council of New Zealand, a

position he held for a two year term during the catastrophic Canterbury

earthquakes. In November 2012 John was recognised and honoured as

the Insurance Leader of the Year at the NZ Insurance Industry Awards.

Rob Merkin

Rob is Lloyd’s Professor at the University of Exeter, Honorary Professor at

the University of Auckland and consultant to international law firm Norton

Rose Fulbright. Rob is immediate past-president of the British Insurance

Law Association and vice-president of the International Association of

Insurance Law (AIDA). Rob has written a number of works on insurance

and arbitration, and is currently working on a New Zealand edition of

Colinvaux’s Law of Insurance.

Carl O’Shea

Carl is an insurance industry leader. In 1987 he opened the Wellington

office of Crombie Lockwood which grew to be the company’s largest within

just a few years. When the company’s founder Colin Crombie stepped

back from the business Carl became a major shareholder.

Carl was instrumental in identifying, negotiating and concluding many of

the high profile acquisitions made over the company’s history. In every

case those acquisitions significantly enhanced the company’s individual

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branch situations or its national capabilities and collectively contributed to

Crombie Lockwood becoming the country’s largest independently owned

broking business.

Corporately, Carl helped develop a common infrastructure and improved

governance structure for the company until agreement was reached in

2006 to sell to Wesfarmers.

Having guided the company through the completion stage of its acquisition

Carl, already a long-standing director took up the role of CEO in Crombie

Lockwood and was appointed to the board of OAMPS Australia in early

2010.

Chris Rodd

Chris, a lawyer, is a past president of AILA, having been national president

2008 and 2009. Chris is employed by CGU Insurance as a Technical

Counsel and heads up the companies Internal Dispute Resolution

Department. Prior to joining what was then CU Insurance in 1989 he was in

private practice for 10 years with a large insurance law firm in Melbourne,

primarily involved in insurance litigation.

Since joining CGU, he has had a number of different roles within the

organisation and has participated in numerous industry working parties

and committees both with the ICA and FOS during his 23 years with

the company. Actively involved in AIDA, (the international arm of AILA),

Chris is a member of international working parties on “Climate Change

and Insurance” and “Consumer Protection legislation” and has recently

presented papers at international insurance law meetings in Paris (2010)

and Amsterdam (2011), Istanbul in (2012) and London (2012) on these

issues. A member of the US based organisation FDCC ( Federation of

Defence and Corporate Counsel), he is also a part time lecturer in

insurance law at Monash University, Melbourne and a Senior Fellow in the

Law Faculty at Monash .

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Mark Sedon

Mark has been a full time internationally qualified (IFMGA) climbing and

ski guide for 12 years. He has guided over a dozen Himalayan expeditions

including summiting Mt Everest. Mark has also guided six expeditions to

Antarctica including two ski expeditions. He’s guided in Europe, Alaska,

South America, Indonesia and extensively in New Zealand.

Mark is a respected avalanche forecaster and teaches courses to students

varying in experience from beginner to experienced guides. He is an

approachable, enthusiastic guide who is driven to deliver great quality,

enjoyable skiing, safely!

Mark wrote and supplied photos for his book on Classic Rock Climbing in

New Zealand and co-wrote Adventure Consultant’s Climbers Guide. He

works for Adventure Consultants Ltd all over the world, Harris Mountains

Heli Ski in Wanaka, and Kashmir Heli Ski in Gulmarg, India.

Stephen Todd

Stephen is a Professor of Law at the University of Canterbury and a

Professor of Common Law at the University of Nottingham in England. He

specialises in the law of torts, and is general editor and principal author

of The Law of Torts in New Zealand, published in its 6th edition in 2013.

His other main research interest is in the field of contract, and he is a joint

author of The Law of Contract in New Zealand (4th edition, 2012). He also

is a contributor to the 12th edition of Charlesworth on Negligence (2010)

and the 3rd edition of Principles of Medical Law (2010), is a member of

the Editorial Advisory Board of the Tort Law Review and the Journal of

Professional Negligence, and is a contributing editor to the New Zealand

Law Review. In 2006 he became the fourth recipient of the John Fleming

Memorial Prize for Torts Scholarship. This international prize is awarded

every two years on the recommendation of a committee whose members

are drawn from academics and judges around the world.

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Emily Walton

Emily is a partner of Wynn Williams’ specialist Insurance Team.

A South Island girl, Emily credits growing up in Timaru for her ability to

get on with and understand people from all walks of life. In fact, being a

collaborative part of a client’s team of advisors is the part of law Emily most

enjoys. Emily has over a decade’s experience in insurance law acting for

both insurers and policyholders here in New Zealand and overseas. Most

recently that focus has been earthquake claims both material damage and

business interruption.

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Social

WELCOME FUNCTIONTo commence the social programme, we invite you to mix and mingle, taste the Central Otago

wines on offer, and enjoy seasonal food to match. Each region will have a wine maker / winery

owner present and wine will be available for purchase if you find one you love.

Wineries featured: Wooing Tree of Cromwell Desert Heart of Bannockburn

Peregrine of Gibbston Valley Three Miners of Earnscleugh.

Date Wednesday 4 September

Time 5.00pm – 7.00pm

Venue Icon Conference Room, Heritage Hotel

Sponsor Parker Cowan

Dress Smart casual

Inclusions Beverages and canapes

A coach will depart from the Hotel foyer at 7.15pm to take delegates into Queenstown for dinner

(own arrangements).

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CONFERENCE DINNER The evening begins with President’s Drinks at ICON bar in the Heritage Hotel from 5.00pm

followed by a coach ride out to the Kawerau Bungy Centre. Enjoy delicious local food and wine as

well as hilarious entertainment in the form of comedian and 7 Days star Ben Hurley.

Date Thursday 5 September

Coach departs 6.30pm from Heritage Queenstown

Time 7.00pm - 11.30pm

Venue Kawerau Bungy Centre

Entertainment The Great Debate: WomenMakeBetterClaimsHandlersThanMen

Chair Ben Hurley

Panel Storm McVay, Andrea Challis, Philippa Fee, Leon Briggs, Nic Soper, Garth Gallaway

Sponsor Anderson Lloyd

Dress Smart casual

SECOND VENUE

Coach departs 6.30pm from Heritage Queenstown

Time 6.45pm - 9.30pm

Venue Rata, 43 Ballarat St

Dress Smart casual

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LONG LUNCHThe grande finale to this year’s conference is the traditional long lunch; our host for 2013 is the

infamous Botswana Butchery. Located in Queenstown’s historic precinct with spectacular lake

views and signature roaring log fires inside and out, Botswana Butchery is one of Queenstown’s

most stylish restaurants. It has been a finalist in the Cuisine Restaurant of the Year Awards every

year since 2009. The restaurant prides itself on exemplary levels of service and attention to detail

at every stage of its wine and service delivery, by knowledgeable staff.

Date Friday 6 September

Coach departs 12.15pm from Heritage Queentown (Note: this is a one way transfer only.

Own arrangements after lunch)

Time 12.30pm – 4.00pm

Venue Botswana Butchery

Sponsor Morgan Coakle

Dress Smart casual

Inclusions Three course set menu, wine,

transfer from Heritage Hotel

to Botswana Butchery

(one way only)

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SKIINGSki passes (Purchase at the Snow Centre,

Duke St (opposite the Sofitel Hotel)

Coronet Peak day pass $97

Coronet Peak half day $66

Remarkables day pass $93

Remarkables half day $63

Twilight ski passes (Coronet Peak only) $97

(12.30pm – 9pm)

Transport

Skiers leave your name and mobile number

at the registration desk so we can coordinate

a group transfer up the mountain on Friday

afternoon.

Public transport

From Snow Centre: Every 20 minutes from

8am - 11.30am

Returning as they fill from 1.30pm

$15 return

Twilight skiing (Coronet Peak only)

From Snow Centre: 4pm, 5pm,

6pm and 7pm

Returning: 5.30pm, 6.30pm, 7.30pm,

8.30pm, 9.30pm

NZSki Snowline Hotel Pick-up

Pre book up to the day prior by calling the

Snow Centre. 03 450 1970.

Adult one day return $30 per person

Pick up time 7.45am and 8.15am

Local supplier R&R Sport offer delegates

10% discount on rental equipment and are

available for fitting at their store at 20 Athol

St, Queenstown. Advise the staff in the

Rental Department you are part of the NZILA

conference to gain your discount.

Lessons are available at 2pm and we highly

recommend booking in advance.

Cost is $60 per person.

Book direct: privates@coronetpeak.co.nz

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Airlines

Air New Zealand 0800 737 000

Jetstar 0800 800 995

Assistance on site

See the team at the registration desk or phone

Mandy 021 918 525

Breakfast

Full buffet breakfast is included in rooms

booked at the Heritage through the conference

organisers. Available in Mackenzies Restaurant

from 6am.

Conference Organising Committee

Richard Johnstone, Wynn Williams

Carol Armstrong, Wynn Williams

Myles Noble, Crombie Lockwood

John Archer, IAG New Zealand

John McSweeney, Southern Response

Conference Manager

Mandy Train, Conference Innovators

03 353 2829

mandy@conference.co.nz

Continuing Professional Development

Credits

Attend this conference to claim CPD credits

with ANZIIF and IBANZ. Allocations will be

available on the NZILA website.

Heritage Queesntown

91 Fernhill Rd

03 450 1500

Insurance

Delegates are responsible for their individual

insurance including medical (covering extreme

sport if appropriate).

Internet

Wifi is available for delegates in the ICON area.

Access code is NZILA

Medical Centre

9 Isle St, Queenstown 9300

Phone: 03-441 0500

Open 8am – 8pm Monday – Friday.

9am – 8pm weekends.

After hours phone: 0800 611 116

General information

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Parking

Complimentary parking is available on site for

in house guests and conference delegates.

Taxi

Queenstown Taxi 03 450 3000

Super Shuttle 03 442 3639

Corporate Cabs 0800 789 789

Transfers to town

Coaches will be provided for delegates on

Wednesday evening 7.15pm into town. Own

arrangements back to the Heritage.

Public transport is available from the bus stop

over the road from the Heritage Hotel into town.

Tickets can be purchased from the coach driver

or you can pre purchase from the Hotel.

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Queenstown

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Queenstown is one of New Zealand’s top visitor destinations and it’s easy to see why. The town sits

on the shore of crystal clear Lake Wakatipu among stunning snow capped ranges.

World-class winter skiing is just 30 minutes away and activities such as bungy jumping, canyon

swinging, jet boating, horse trekking and river rafting are on year round. There’s easy access

to nature on the many walking and biking trails, or sightseeing tours. Other recreations include

indulgent spa treatments, boutique shopping and excellent food and wine.

Don’t leave Queenstown before you:

Cruise on the TSS Earnslaw. This iconic steamship makes

several daily trips across the stunning Lake Wakatipu to

Walter Peak High Country Farm.

Explore the outback. Take a 4WD safari through rugged back

country to Skippers Canyon, try gold panning or just drink in

the scenery.

Play a round of golf. From immaculate resorts to back country

fairways, Queenstown offers world-class golfing amongst

breath taking scenery.

Tour through the Gibbston Valley. A stunning wine region

surrounded by mountains interlaced with lakes and deep river

gorges. Sample award-winning wines or enjoy an alfresco

lunch next to the vines.

Challenge yourself. Queenstown has it all – skydiving, bungy

jumping, river rafting plus great hiking and mountain biking trails

to explore.

Visit Arrowtown. A picturesque historic gold mining village

twenty minutes drive from Queenstown. Home to boutique

designer stores, galleries, fine dining restaurants and cafes.

We have put together a list of suggested activities you can explore whilst in Queenstown which

you can book directly yourself.

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ADVENTURE

NZSkiThinking of hitting the slopes while in Queenstown? NZSki have everything you need from passes to transfers.W: www.nzski.co.nz

AJ Hackett BungyAJ Hackett Bungy offers six very different Bungy and Swing experiences in Queenstown, ranging from the ultimate personal challenge to a more low-key discovery of Bungy from the sidelines.P. 0800 286 4958E. bungycorner@bungy.co.nzW. www.bungy.co.nz

Challenge RaftingChallenge Rafting operates exciting half day whitewater raft and raft combo trips on the Kawarau and Shotover Rivers. The Shotover offers the challenge of extra excitement and thrills - The Kawarau offers exhilarating rafting for first timers. Trips include courtesy coach transfers, specialist on-river clothing, and sauna/hot shower and refreshments afterwards.P. 03 442 7318E. challenge@raft.co.nzW. www.raft.co.nz

Shotover JetWorld famous as the ultimate jet boat experience, ShotoverJet has thrilled over 2.5 million people since 1970, and now it’s your turn! Take a unique breathtaking ride through dramatic and narrow Canyons, and hold on tight for Queenstown’s ONLY exhilarating FULL 360 degree spins. ‘Can you handle the canyons?’ with award winning Shotover Jet, The World’s Most Exciting Jet Boat Ride, and the only company permitted to operate in the spectacular Shotover River Canyons.P. 0800 746 868E. reservations@shotoverjet.co.nzW. www.shotoverjet.com

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LEISURE

Walter Peak High Country Farm Excursions – Real Journeys

Cruise across Lake Wakatipu on board the TSS Earnslaw Vintage

Steamship to Walter Peak High Country Farm. Gain an insight into

a traditional Kiwi high country lifestyle. Enjoy a fascinating farm

excursion with morning/afternoon tea.

P. 0800 656 503

E. info@realjourneys.co.nz

W. www.realjourneys.co.nz/Main/Farmexcursions

Body Sanctum Day Spa

Inhale...exhale...relax... we’ll do the rest! The soft lighting, idyllic

setting, luxurious treatments and expert skill of each therapist

combine to ensure the optimum satisfaction of each client. Body

Sanctum promise to provide clients with the utmost attentive care

and service, which will keep you coming back time and again.

Being pampered at Body Sanctum is the perfect way to indulge, unwind and briefly escape from

the stresses of city life.

P. 03 4428006

E. info@bodysanctum.co.nz

W. www.BodySanctum.co.nz

Appellation Central Wine Tours Ltd

Discover the premium vineyards of Central Otago on one of our

daily, small group wine tours. We keep our groups to a maximum

of 10 adults to ensure a relaxed and fun day out, taste a wide

selection of wines, and savouring the uniqueness of this fascinating

region. All tours include lunch and depart from Queenstown.

P. 03 442 0246

E. bookings@appellationcentral.co.nz

W. www.appellationcentral.co.nz

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Guided Walks New Zealand

Experience the passion and knowledge of New Zealanders who

are actively involved in nature education and conservation.

Visitors to Queenstown & Wanaka have a choice of expeditions

on foot, either Privately Guided walks specially tailored to their

requirements and ability, or half and full day hikes in small groups.

Their range of walks are chosen for their natural history, scenic

beauty, remoteness and varied terrain. Guided Walks New Zealand are proud of their company’s

reputation for providing friendly, informative and personalised guided walks for small groups.

P. 0800 455 712

E. info@nzwalks.com

W. www.nzwalks.com

Heliworks Queenstown

Helicopters Heliworks operate in the spectacular setting of

Queenstown and the Southern Lakes. Discover it for yourself on

one of our scenic helicopter flights (incl. Lord of the Rings flights).

We have several exciting new heli-experiences to offer you,

including heli-hiking and picnics. Visit our website for detailed

information.

P. 0800 464 354

E. info@heliworks.co.nz

W. www.heliworks.co.nz

Milford Sound Nature Cruises - Real Journeys

Explore dramatic Milford Sound in a more relaxed and leisurely

way with our nature guides. These extended cruises on board

the Milford Mariner and Milford Wanderer provide an excellent

opportunity to really experience the fiord. Wildlife sightings

are common. Queenstown and Te Anau coach connections.

Queenstown fly back connections

P. 03 442 7500 or 0800 656 503

E. info@realjourneys.co.nz

W. www.realjourneys.co.nz

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NOTES

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