welcome guide - merieux nutrisciences us · 2019. 5. 20. · 4 - welcome pack useful information...

WELCOME!

WELCOMEGUIDE

2 - Welcome Pack

GLOBAL EXPERTIN FOOD SAFETYFood safety and nutrition are major public health challenges that are integrated in public health policies in many countries. More broadly, protecting health entails the security of products that could, in their daily use, risk the health of consumers.

With about 50 years of experience in food safety and quality, through Silliker, a company created in 1967 and acquired in 1997, Mérieux NutriSciences has won the confidence of the food industry and extended its expertise to several industrial sectors: Water and Environment, Pharma and Medical Devices, Personal Care and Cosmetics and Consumer Goods.

Mérieux NutriSciences offers companies around the world analysis, auditing, and consulting services across the value chain: from product design to manufacturing, all the way to distribution. Its accredited laboratories provide the same level of quality across the world.

HQ in Melbourne in Australia

4 accredited analysislaboratories

Located in 4 cities and 4 states

Over 150employees

www.merieuxnutrisciences.com/au

Will help you for:Account set upPricingAdditional enquiries

RESPONSIVENESS

3 - Welcome Pack

OUR EXPERTISE AT YOUR SERVICEThank you for choosing Mérieux NutriSciences as your trusted partner. As part of our Customer Excellence program, we aim to achieve excellence by always putting you at the center of our considerations, as our main concern is to respond to your needs.

YOUR KEY CONTACTS

Will help you for:Claims managementResults interpretationAlerts and changes in Turn Around Time (TAT) MyMXNS requests

CONTACT DETAILS*

Ph: 1300 000 990Email: [email protected]

*Our teams are available from 9am to 5pm, Monday to Friday.

COMMITMENT

RELIABILITY

PROACTIVITY

CONSISTENCY

SOLUTIONS

LEADERSHIP

CONTACT DETAILS*

Ph: 1300 000 990Email: [email protected]

TECHNICAL SALES TEAM CUSTOMER CARE TEAM

4 - Welcome Pack

USEFUL INFORMATION

YOUR REPORTS

From: [email protected]

YOUR INVOICES

From: [email protected]

YOUR MAILBOX

Please foward these email addresses to your IT department in order to avoid our emails going into your spam box.

PAYMENT PROCESS

Mérieux NutriSciences offers you 2 ways of payment: Electronic Funds Transfer (EFT) Credit card payment

All payments must be addressed to Silliker Australia Pty Ltd.

For remittance/payment advice or any questions regarding your invoices and change of contact

details please contact our Accounts Team: [email protected]

YOU WILL RECEIVE EMAILS ABOUT:

5 - Welcome Pack

MYMXNS - YOUR ONLINE PORTAL

Mérieux NutriSciences is committed to enhancing the customer experience. Whether your interaction with us is online, via the telephone, or in person, every contact gives us the opportunity to learn more about your needs and provide you with value-added services.

As part of our promise to Customer Excellence, Mérieux NutriSciences is providing you with reliable and timely information to make informed business decisions about your products, and as part of our ongoing Customer Excellence focus we have globally launched the online results portal MyMXNS.

MyMXNS is a free service that allows you to access the status of your samples in real-time, create personalised reports, see an interactive account dashboard, and stay abreast of the latest news from across the Mérieux NutriSciences network. We encourage you to take advantage of the many tools in MyMXNS. We are committed to making your experience with our data management tool seamless and rewarding.

THE STATE-OF-THE-ART CLIENT PORTAL!

ANY QUESTIONS? Contact our Customer Care Team: [email protected]

HOW TO READ MY CERTIFICATE OF ANALYSIS?

7 - Welcome Pack ANY QUESTIONS? Contact our Customer Care Team: [email protected]

MELBOURNE LABORATORY

CERTIFICATE OF ANALYSIS

14OCT2016

20 King Street

Page 1 of 103-8878-2100 Fax 03-9877-8444

Blackburn, Vic 3130

Blackburn, Vic

P.O.#:

Broadmeadows, VIC

Location of Test: (except where noted)

MEL-50931508-0

Ms. Dessy Satawijaya

TO:

Davies Bakery

24 Military RoadBroadmeadows, VIC 3047

None

Received From:

16/10/2016

Supersedes:

Received Date:

COA Date:

COA No:SILLIKER AUSTRALIA

14/10/2016

Analytical Results

Desc. 1:

Desc. 2:

Coles White Bread

DOM 11/10/2016

453676434

NORMAL

20.5

Condition Rec'd:

Temp Rec'd (°C):

Sample Number:

Date Started::

14/10/2016

Analyte Result Units Method Reference Result Date Loc.

CFU/g<100Bacillus cereus M43.1 16/10/2016

/g or mL<1Viable Rope Spore Count M45.2 16/10/2016

CFU/g<10E. coli Count M52 16/10/2016

JAMES MILLSSTATE OPERATIONS MANAGER SOUTH - VIC & WA

NATA Corporate Accreditation Number: 2020 Melbourne Microbiology Site No: 2013. Sydney Microbiology Site No: 2759, Chemistry Site No: 2135Perth Microbiology Site No: 10635Accredited for compliance with ISO/IEC 17025. This document shall not be reproduced except in full.

The data pertains solely to the analytical and sampling procedure(s) used and the condition and homogeneity of the sample(s) as received. The data therefore may not be representative of the lot or batch or other samples. Consequently the data may not necessarily justify the acceptance or rejection of a lot or batch, a product recall or support legal proceedings. It is the responsibility of the client to provide all information relevant to the analysis requested. The report does not imply that Silliker Australia has been engaged to consult upon the consequences of the analysis and for any action that should be taken as a result of the analysis. This report shall not be reproduced except in full, without the written approval of the laboratory.

AU-COA-33TGA Licence No: MI-09022005-LI-000428-1

MEL - 65623562-0

Ms. SmithSmith & Co Bakery29 Punt RoadMelbourne, VIC 3000

Melbourne, VIC

4525452545

1 2

3

4

6

7



14OCT2016

20 King Street

Page 1 of 103-8878-2100 Fax 03-9877-8444

Blackburn, Vic 3130

Blackburn, Vic

P.O.#:

Broadmeadows, VIC


MEL-50931508-0

Ms. Dessy Satawijaya

TO:

Davies Bakery

24 Military RoadBroadmeadows, VIC 3047

None

Received From:

16/10/2016

Supersedes:

Received Date:

COA Date:


14/10/2016

Analytical Results

Desc. 1:

Desc. 2:

Coles White Bread

DOM 11/10/2016

453676434

NORMAL

20.5

Condition Rec'd:

Temp Rec'd (°C):

Sample Number:

Date Started::

14/10/2016



/g or mL<1Viable Rope Spore Count M45.2 16/10/2016





AU-COA-33TGA Licence No: MI-09022005-LI-000428-1

A B C D E

F

5

MXNS laboratory who has performed my analysis1

Certificate of Analysis Reference Number

Customer details (you)

Customer Purchase Order (PO) references

A Name of service(s) performedResults with units: ‘detected’ means positive test

Method used to perform the serviceRelease date for the result2

3

4

Laboratory accreditations and licences7

B

C

D

E Test location: if empty, same as

Sample technical referencesF

Location of test (MXNS)5

Analytical results description with company code (MXNS)6

Mérieux NutriSciences (MXNS) Legend

5



14OCT2016

20 King Street

Page 1 of 103-8878-2100 Fax 03-9877-8444

Blackburn, Vic 3130

Blackburn, Vic

P.O.#:

Bayswater, VIC


MEL-50932182-0

Geof Walker

TO:

National QA Manager

PFD Fresh To Go

5B/841 Mountain HwyBayswater, VIC 3153

None

Received From:

18/10/2016

Supersedes:

Received Date:

COA Date:


14/10/2016

Analytical Results

Desc. 1:

Desc. 2:

Desc. 3:

Finished Product: Wrap

WW Sweet Chilli Chicken

Customer Name: WW

453677399

NORMAL

8.0

Condition Rec'd:

Temp Rec'd (°C):

Sample Number:

Desc. 4: DOM: 14.10.16 Date Started::

15/10/2016

Desc. 5: UBD: 17.10.16

Desc. 6: Site Name: BW

Desc. 7: Required Test Date: 15.10.16


CFU/g10000000Total Viable Aerobic Count M2.1 18/10/2016

CFU/g<100Coagulase Positive Staphylococci M3.1 17/10/2016

/25gNot DetectedListeria monocytogenes M36.4 17/10/2016

/25gNot DetectedListeria M36.5 - VIDAS 17/10/2016



/25gNot DetectedSalmonella M80.1 17/10/2016




TGA Licence No: MI-09022005-LI-000428-1 AU-COA-32



14OCT2016

20 King Street

Page 1 of 103-8878-2100 Fax 03-9877-8444

Blackburn, Vic 3130

Blackburn, Vic

P.O.#:

Bayswater, VIC


MEL-50932182-0

Geof Walker

TO:

National QA Manager

PFD Fresh To Go


None

Received From:

18/10/2016

Supersedes:

Received Date:

COA Date:


14/10/2016

Analytical Results

Desc. 1:

Desc. 2:

Desc. 3:



Customer Name: WW

453677399

NORMAL

8.0

Condition Rec'd:

Temp Rec'd (°C):

Sample Number:


15/10/2016

Desc. 5: UBD: 17.10.16

















14OCT2016

20 King Street

Page 1 of 103-8878-2100 Fax 03-9877-8444

Blackburn, Vic 3130

Blackburn, Vic

P.O.#:

Bayswater, VIC


MEL-50932182-0

Geof Walker

TO:

National QA Manager

PFD Fresh To Go


None

Received From:

18/10/2016

Supersedes:

Received Date:

COA Date:


14/10/2016

Analytical Results

Desc. 1:

Desc. 2:

Desc. 3:



Customer Name: WW

453677399

NORMAL

8.0

Condition Rec'd:

Temp Rec'd (°C):

Sample Number:


15/10/2016

Desc. 5: UBD: 17.10.16

















14OCT2016

20 King Street

Page 1 of 103-8878-2100 Fax 03-9877-8444

Blackburn, Vic 3130

Blackburn, Vic

P.O.#:

Bayswater, VIC


MEL-50932182-0

Geof Walker

TO:

National QA Manager

PFD Fresh To Go


None

Received From:

18/10/2016

Supersedes:

Received Date:

COA Date:


14/10/2016

Analytical Results

Desc. 1:

Desc. 2:

Desc. 3:



Customer Name: WW

453677399

NORMAL

8.0

Condition Rec'd:

Temp Rec'd (°C):

Sample Number:


15/10/2016

Desc. 5: UBD: 17.10.16















HOW TO READ MY INVOICE?

8 - Welcome Pack

Silliker Australia

Customer:Sold To

Invoice Date

Invoice Number

Customer Number18-20 King St

Blackburn VIC 3130Australia

For Client Service: Phone 03-8878-2100 FAX 03-9877-8444

B/P

Sample DescriptionSample#COA#Order#Received DateCustomer PO

Date AmountUnit PriceU/MQtyItem#Line# Item Description



Remit Payment To: Silliker Australia22 King StreetBlackburn VIC 3130

For EFT Payments: BSB: 033 112Acct: 620854

Total Services:

GST:Bank info:IBAN: 033112 620854Swift Code: WPACAU2S

Services supplied by Silliker, including by our agents, are subject to our Terms and Conditions for the Supply of Services in force on the date of the acceptance of the Service Order and are available athttp://www.merieuxnutrisciences.com.au/sales or on request (Terms and Conditions). This includes our payment terms.

Any conduct by you that accepts the performance of any services by us for the benefit of you is deemed to be acceptance by you of the Terms and Conditions.

You agree to check the internet Terms and Conditions from time to time. We reserve the right to change the Terms and Conditions without reference to You and We are entitled to assume that You have read thenew Terms and Conditions and agree to them.

ABN: 94 006 462 335

Page 4 of 4

Theresa Pomfret

MushroomExchange Pty Ltd45 Orton RdCasuarina WA 6167Australia

Client Location: Chiquita Mushrooms Pty Ltd, Casuarina45 Orton RoadCasuarina WA 6167Australia

[email protected]

Tax Invoice

30/09/16

144540

211701206

4400059931 19/09/16 898645 45364212250922856-0 Environmental SwabsSite: Metal detector smallDate Collected: 19/09/2016

23.2323.231.000 EALMO_VIDAS_STANDARD19.00 M36.4 L.MONO - LMO VIDAS22/09/16

9.049.041.000 EAPET_ECOLI_STANDARD20.00 M52. E. COLI COUNT - PETRIFILM22/09/16

4400059931 19/09/16 898645 45364212350922856-0 Environmental SwabsSite: Turntable - SmallDate Collected: 19/09/2016



0.001.000 EAC017.00 Courier ˘ Client Override19/09/16


Total Invoice Amount (AUD)

Net Amount Due (AUD):

$81.43

$895.75

$895.75Terms: Net 30Net Due Date: 31/10/16

$814.32

Customer: 21170Invoice: 144540

Ms. Smith

Smith & Co Bakery29 Punt RoadMelbourne, VIC 3000

Smith & Co Bakery29 Punt RoadMelbourne, VIC 3000

[email protected]

440036563 50922345-0 452365248

440036563 50922345-0 452365249

**.**

**.**

**.**

**.**

**.**

**.**

**.**

**.**

**.**

**.**

254596

254596

245632

Silliker Australia

Customer:Sold To

Invoice Date

Invoice Number

Customer Number18-20 King St

Blackburn VIC 3130Australia

For Client Service: Phone 03-8878-2100 FAX 03-9877-8444

B/P





Remit Payment To: Silliker Australia22 King StreetBlackburn VIC 3130

For EFT Payments: BSB: 033 112Acct: 620854

Total Services:

GST:Bank info:IBAN: 033112 620854Swift Code: WPACAU2S

Services supplied by Silliker, including by our agents, are subject to our Terms and Conditions for the Supply of Services in force on the date of the acceptance of the Service Order and are available athttp://www.merieuxnutrisciences.com.au/sales or on request (Terms and Conditions). This includes our payment terms.

Any conduct by you that accepts the performance of any services by us for the benefit of you is deemed to be acceptance by you of the Terms and Conditions.

You agree to check the internet Terms and Conditions from time to time. We reserve the right to change the Terms and Conditions without reference to You and We are entitled to assume that You have read thenew Terms and Conditions and agree to them.

ABN: 94 006 462 335

Page 4 of 4

Theresa Pomfret

MushroomExchange Pty Ltd45 Orton RdCasuarina WA 6167Australia

Client Location: Chiquita Mushrooms Pty Ltd, Casuarina45 Orton RoadCasuarina WA 6167Australia

[email protected]

Tax Invoice

30/09/16

144540

211701206

4400059931 19/09/16 898645 45364212250922856-0 Environmental SwabsSite: Metal detector smallDate Collected: 19/09/2016



4400059931 19/09/16 898645 45364212350922856-0 Environmental SwabsSite: Turntable - SmallDate Collected: 19/09/2016





Total Invoice Amount (AUD)

Net Amount Due (AUD):

$81.43

$895.75

$895.75Terms: Net 30Net Due Date: 31/10/16

$814.32

Customer: 21170Invoice: 144540245632

21458

21458

1 2

3

F G H I

A

4

A B C D E

5

B

MXNS laboratory who has performed my analysis1

Invoice Reference Number

Customer details (you)

Details of service(s) ordered

A Customer Purchase Order (PO) number

Order date: date of sample delivered to the labInternal reference

Certificate Of Analysis (COA) reference number

2

3

4

Sample number & description

Bank details and terms for paying the invoice5

B

C

D

E

F Internal referenceCOA released dateService(s) description (Company code)Quantity, unit price and Amount excluding GST

G

H

I

A Silliker bank details & Payment termsInvoice amount due including GSTB

A B

A Your approving name managerYour invoicing email address. (only one per account)B

ANY QUESTIONS? Contact our Accounts Team: [email protected]

Melbourne - HQ20 King StBlackburn, VIC 3130

BrisbaneUnit 2, 120 Fison AveEagle Farm, QLD 4009

Perth181 Claisebrook RdPerth, WA 6000

SydneyUnit C2, 391 Park RoadRegents Park, NSW 2143

www.merieuxnutrisciences.com/au

05 -

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Because you care about CONSUMERS’ HEALTH

Sales: [email protected] - Customer Care: [email protected]

Ph: 1300 000 990

welcome guide - merieux nutrisciences us · 2019. 5. 20. · 4 - welcome pack useful information...

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