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Reminders for the 2009-2010 School Reminders for the 2009-2010 School YearYear

HelpDesk Tickets

• How do I log a computer issue?– http://helpdesk.pcschools.us

• Username is your first initial/last name i.e. ajones

• Password is the password you use to log into your computer i.e. ab1111c22– NOTE: Help us to help you. Please be as specific as possible about your issue.

Stating “my computer does not work” is to vague to start trouble shooting an issue. Instead, explain the behavior your are seeing. Is there an error message? If so, write it in the helpdesk ticket. Indicate when the issue started to occur. Also, indicate the impact this issue is having on your ability to perform your job.

» NOTE: All login examples are in general. If you are unable to login, contact your schools ETS for further assistance.

PowerSchool

• How do I access PowerSchool?– Two URLs to keep handy:

• http://powerschool.pcschools.us/admin/– Username In general is your first initial and last name then a semi colon followed by your password. For example: jdoe;ab1111c22

» This site is used by the Principals, Counselors, Administrators, Secretaries, and ETSs.• http://powerschool.pcschools.us/teachers/

– Username In general is your first initial and last name. For example: jdoe– Password, For example: ab1111c22

» This site is used by the Teachers and is now where your grading, attendance, etc. will take place.» NOTE: All login examples are in general. If you are unable to login, create a helpdesk ticket or contact your schools ETS.

PowerTeacher Gradebook

• We have changed PowerGrade from a desktop application to a web based application. You can access PowerTeacher Gradebook via the following web address:– http://powerschool.pcschools.us/teachers

– Username In general is your first initial and last name. For example: jdoe

– Password, For example: ab1111c22» NOTE: All login examples are in general. If you are unable

to login, create a helpdesk ticket or contact your schools ETS.

PowerTeacher Gradebook Documentation and Quick

Reference link• The following link will take you to PowerSchool Teacher Gradebook

documentation:

– PowerSchool Teacher Documentation

• The following link will take you to PowerSchool Teacher Quick Reference Guide:

– PowerSchool Teacher Quick Reference Guide

District Website

• How do I obtain district information?– http://www.pcschools.us

• By clicking on the Intranet link, the URL will change to http://pcweb.pcschools.us, this is the staff area of our website. From here you can access the substitute system, absentee request forms, as well as a number of other important forms and URLs that will help you get through the school year.

• This is also the area in which you can find the form to Request Permission to use certain Videotapes, VCRs, and Movies.

– http://pcweb.pcschools.us/index.php?page=16

• I would like to create a webpage that my students and their parents can access.• http://pchs.pcschools.us/

– Click on Home then choose Teacher Pages• Username is generally your first initial last name, I.e. asmith• Password is your password you use to access your webmail

– NOTE: You can also access your webpage by going to the the main district website, choosing your school, and clicking on Teacher Pages.

» NOTE: All login examples are in general. If you are unable to login, create a helpdesk ticket or contact your schools ETS.

Teacher WebPage

• Accessing your email via the Web– https://mail.pcschools.us/

• Username is generally your first initial last name, I.e. asmith

• Password is your network password

– NOTE: When you access your web mail, you are talking directly to the email server. Entourage and Outlook are not keeping track of responses to emails made through web mail. When using web mail, you may want to CC your email address so that you have a copy of what was sent through web mail.

• NOTE: All login examples are in general. If you are unable to login, create a helpdesk ticket or contact your schools ETS.

Web Mail

TechWiki

• For Technical information, supported hardware and software lists, as well as FAQ’s please

visit the following TechWiki: http://techwiki.pcschools.us/doku.php

Scheduler

• How can I schedule time in a conference room or a computer lab?

• http://schedule.pcschools.us/login.asp– Username is your first initial/last name i.e. wsmith– Password is your network password

• NOTE: All login examples are in general. If you are unable to login, create a helpdesk ticket or contact your schools ETS.

Substitute System

• Help, I need a Sub….– https://sems.parkcity.k12.ut.us/logOnInitAction.do

• Access ID: Is your Employee ID• Pin: Sub number which is obtained when you log into the sub system for

the first time. • Remember to also fill out a request to be absent form. You will find this

form on:– http://pcweb.pcschools.us/documents/personnel/absence_request.pdf

– NOTE: All login examples are in general. If you are unable to login, create a helpdesk ticket or contact your schools ETS.

Hardware and Software Requests

• When requesting hardware or software please refer to the following Flowchart and Request forms:

– Hardware and Software Flowchart and Request Forms– The Technology Request form must be filled out for new software installs.

Desktop users, please keep in mind that installs will only take place TWICE A YEAR,  JULY and FEBRUARY.  All requested software must be receive 4 months prior to the install.  For example, if you want to have a certain software installed on your computer for the July image, the software must be given the me by February 28th.  If you want software installed on your computer for the February image, the software must be given to me by September 30th.   

Laptop users, please keep in mind that installs will only take place ONCE A YEAR,  JULY.  If you want to have a certain software installed on your computer for the July image, the software must be given the me by February 28th.

NOTE:  All software must be tested and approved before it will be installed on the image.   Requested software CAN BE DENIED.  

Below you will find a list of already approved software and hardware.  Please take a look.

http://techwiki.pcschools.us/doku.php?id=techpublic:opman:7005_supported_software

http://techwiki.pcschools.us/doku.php?id=techpublic:opman:7000_supported_hardware

Basic Troubleshooting for Macs

What should you do if your computer freezes? Try and Force Quit the application that could be causing the computer to freeze. Hold

down the Option, Apple, and Escape key for about 5 seconds. You can force quit an application from here. If this does not work, reboot your computer by holding in the power button for about 8 seconds until the screen turns black. Turn the computer back on.

If your computer is acting strange, for example you log in and there is nothing on your desktop but a blue screen and your menu bar, what should you do? Restart your computer by going to the menu bar and choosing File\Restart. If the menu

bar is not on the screen, Reboot your computer by holding in the power button for about 8

seconds until the screen turns black. Turn the computer back on. If you are still having issues, create a helpdesk ticket. If you cannot access the internet to create a helpdesk ticket, call your schools ETS or on site Tech Specialist.

If your computer will not boot up, what should you do? Check all cabling, make sure it is secure, if the computer will still not boot up, create a

helpdesk ticket by going to another computer, logging in and creating the ticket or call your schools ETS or on site Tech Specialist.

When you have a general technical issue, for example, PowerTeacher Gradebook, what should you do? Create a help desk request.....helpdesk.pcschools.us.

If your phone is not working, what is the first thing you should do? Reboot the phone by unplugging the network cable that is going from your phone to

your computer. Plug the cable back into the phone and let the phone boot up. If at this point the phone is still not working, create a helpdesk ticket.