1

Welcome all delegates to the

FAME RAT Workshop

onTuesday 8th February 2005

Assessing our readiness and starting to implement the Generic Framework

2

What is the problem?• Citizens: Where can I get advice/help?

Will they know who I am?• Services: How can we best meet need?

Who should we work with?• Commissioning: What are the patterns?

What outcomes are sought? What is our policy and priority? How can we govern this?

Partnership is now an imperative.

3

Who are you?

• From your job titles, you include:– LA corporate strategists and planners.– Managers of partnership formation “projects”.– Partner representatives.– IT people responsible for procuring or developing

partnership systems and applications.

• You may bring a management, practitioner or technical perspective to these roles.

• This is your first presentation for 66% of you.• 50% of you are the first individuals in your

organisation to attend a FAME event.

4

But FAME is about social care and children isn’t it?

• Crime and disorder reduction partnerships

• Abandoned cars and dead badgers• Economic development and business

support• Housing and community services• Leisure• Planning• eDemocracy

Managing multi-agency channels, relationships &

content.

5

So what changes?

• Available and emerging technologies are ready to be harnessed for sharing information.

• Practitioners and managers must participate as never before in shaping these systems.

• We need to move from an ‘applications’ view to an ‘infrastructural’ view of IT.

• And move from a single agency view to a multi agency view.

• This changes management, professional and supplier relationships.

6

What’s FAME all about?

• Understanding drivers.• Engaging in partnership and building trust.• Identifying outcomes. • Understanding the legal context,

constraints and imperatives.• Making sense of policy from local and

national perspectives.• Developing new collective and individual

governance of practice and of information.

7

The Local Authority perspective

• No ‘one size fits all’ solution…• But partnership is proliferating: they can’t

all be unique!• How do we know if we and our partner

agencies are ready?• How do we develop a strategic approach

to investment in infrastructure and relationships?

The FAME Framework collects experience and best practice, organises supporting resources and provides some practical

tools.

8

Local Authority

Department AThe Local Authority experience:

9

Local Authority

Department A

Demands on systems, resources

and practice

New guidance &

targets

Department B

Department C

Department D

RATSupporting Materials & How To Guide

The Local Authority experience:

Sub-Regions, Regions

10

The Agenda• Welcome.• The 9 building bricks• The RAT

– 1st workshop Scoping and Business Case

• Sharing Information– 2nd workshop Information sharing and

Governance• Strategic procurement

– 3rd workshop Infrastructure and Federation• Regional issues and sustainability

– Plenary discussion Sustainability• Conclusions

…but FAME is a “live” project…

11

The nine building blocks of FAME

13

So what’s the problem!

• Practitioners and IT people need to understand the transformations in each other’s worlds e.g.

• The growth in multi agency working, the emphasis on prevention, the involvement of the service user.

• The use of web services infrastructure, portals, identity management and work flow.

14

An organisational aquarium?

15

Social services relationships

SOCIAL SERVICES

Education PCT

Voluntarysector

Local Council

HousingBenefitsEnvironment

Leisureservices

NHS

AcuteCommunity

PolicePrivatesector

16

Scoping Scoping StatementStatement

& & Bus’ CaseBus’ Case

DevelopmentDevelopment

Legal PowersLegal Powersandand

ResponsibilitiesResponsibilities GovernanceGovernance

Information Information SharingSharing Identity Identity

ManagementManagementInfrastructureInfrastructure

MessagingMessagingEvents &Events &

TransactionsTransactionsFederationFederation SustainabilitySustainability

The 9 building blocks of the Generic Framework

17

Readiness Assessment Tool

18

How-to-guide

• The development cycle:– Conceive and justify – project initiation– Mobilise – gain commitment– Design and build – the new partnership

and system– Implement – operate– Refine – review and improve

19

How-to-Guide

20

The FAME jigsaw

• Each bit of the jigsaw has supporting text that can be looked at on its own – but is cross referenced to other bits.

• There is an outer shell – the ‘How-to- guide’ providing guidance for managing change projects.

• The Readiness Assessment Toolkit looks at preparedness under the heading of each bit of the jigsaw.

21

Scoping statement and business case development

• Scoping statement– What are the drivers for change– How are citizens/practitioners involved– What outcomes are to be achieved– What processes and IT will be needed– How will the partnership be organised

• Business case development– What are the costs/sources of funding– What are the approval processes

22

Governance

• Governance in public services• Creating and maintaining partnerships

– Membership, communication, scrutiny

• Models of partnership working• Multi agency organisation processes:

– Performance, inclusion and probity

• Theory of Change method for evaluation• Information governance

23

Legal powers and responsibilities

• Understanding legislation – where do powers come from?

• Scanning legislation, guidance, CoPs• The multi agency partnership• The legal framework of services• Policy Guidance and advice for the

provision of services• The legalities of information sharing

24

Information Sharing

• Policy rhetoric• Information sharing in a multi agency

environment• Perceptions and attitudes• Information sharing protocols• Information manager• Training needs

25

Identity management

• Why is identity important?– In a single agency– Across different agencies

• Identity and relationships• Registers and registrars• Publication and consent• Data processors and data controllers

26

Infrastructure

• Moving away from an applications view• Shared technical resources• Private and public sector contexts• Communicating across and up and

down• Hubs, spokes and axles• Messaging and publication• Web services• Joined up procurement

27

Messages,events and transactions

• An event• A message• A transaction• “The map is not the territory”• Who decides an event is an event?• Portals: mapping shared resources• Switches: mapping shared processes

28

Federation

• Integration and federation• The index and relationship

management• Portals and switches• Federation services:

– Universal publication– Universal recourse– Federal identity

• The relationship with central services

29

Sustainability

• From project to mainstream• A role for public value• Sustainability as an outcome• Internal organisational sustainability• External organisational sustainability• Technical sustainability• Resource sustainability• Realising the benefits of multi

agency partnerships

30

Children’s Trusts

Choice Protects

Local Preventative Strategies

Children’s Fund

Overarching Strategy for Children and Young People

DfES

Connexions

QP MAPs

Children's National Service Framework

Integrated Care Record Service

Language used for SEN./Disability

Sure Start

NPfIT Information Sharing and Assessment (ISA)

Integrated Children's System

Children in Need Census

Climbie

Delivery and Improvement Statements

IPU

Children NSF Information Strategy

Electronic Social Care Record

Green Paper on Children at Risk

Children Act Report

Youth Justice

SNOMED

Outcomes Framework Core Reporting Requirements

Core Information Requirements

Process Model

Data Model

Questions and observations?

Fame Readiness Self-Assessment Tool

32

Who’s in the lead?

• Partnerships depend on partnership working amongst a range of agencies

• Local government has a responsibility to lead in many initiatives

• As soon as possible the lead needs a small multi agency promotional group to elicit senior level support from partners

33

The meaning of readiness

• There are no ‘green field sites’• Wide variation in ‘where we are now’• Different aspirations• Different understandings of ‘possible’

and ‘desirable’• Differences of available ‘technology’

and current ‘practice’

34

The dimensions of readiness

• Readiness against all of the FAME building blocks.

• Readiness in each building block assessed in terms of a series of statements.

35

Development Cycle

strategising

resourcing

learning

evaluating

36

Readiness self assessment

strategising

resourcing

learning

evaluating

Readiness self assessment

Generic Framework

What do we need to know?

Scoping

Business cases

Partnership commitments

Leadership

External stakeholder results

Achieving user outcomes?

People

ProcessesPolicy and Strategy

Partnership and resources

Internal partnership results:

Working effectively

Drivers for Partnership Success Results

Drivers for Learning and Development

www.local.odpm.gov.uk/research/strat.htm

38

Using the RAT• Read through the RAT statement and the cross

references to the generic framework text• They are grouped under each building block

under: – Leadership– Policy and strategy– People– Partnership resources– Processes– Internal results– External outcomes

39

40

41

42

Starting to assess where you are

• Lead your promotional group in the use of the RAT by your ‘promotional group’

• First work through the ‘Scoping Statement and Business case Development’ section.

• Concentrate on what actions will be required to achieve at least level 3

43

Second stage

• You might now need two sub groups with cross representation:– Practice issues – legal powers/information

sharing/governance– Technology issues – identity management /

infrastructure/messages, events, transactions/ federation

• You need to be moving from level 2 to 3• Feedback and discuss the results with the

promotional group

44

Third stage

• Work together on ‘Sustainability’.• Mainstreaming needs to be considered

very early in the project.• Now fill in the scores, check the evidence,

decide the action plan and responsibilities.• Move ahead on the actions!• Keep a check on the outliers (2’s)

45

What do you need to know?

• The RAT is a learning tool• You have probably found some areas where you

are not sure what to do or how to do it• Go back to the Generic Framework read the

jigsaw bits in depth.• Check the How-to Guide• Decide how you are going to get the know how• Check out your action plan again

46

Using the RAT - 1

• Reporting to your directorates on “Scoping statement and business case development”

• Groups A+B Leadership/Policy & Strategy• Groups C+D People/Partnership Resources• Groups E+F Processes/Internal + External

Results• List the key actions you need to take to get

to level 3/4• How long will those actions take to achieve