welcome!
DESCRIPTION
Welcome!. Agent Training Submitting New Business. Welcome to CBS. The Process. CBS Receives Agent Contracting Kit. Agent Receives Welcome Email With Link to Sign up to Submit Business On-line. Agent Goes to Link to Activate. - PowerPoint PPT PresentationTRANSCRIPT
Welcome!
Agent TrainingSubmitting New Business
The ProcessCBS Receives
Agent Contracting Kit
Agent Receives Welcome Email
With Link to Sign up to Submit
Business On-line
Agent Goes to Link to Activate
Agent May Now Quickly and Easily Generate Quotes
Agent is Now Ready to Submit Business
On-line!
Welcome to CBS
LINK1 – Agent Back Office: www.agentusername.virtualinsurance.net/admin
LINK2 - Generate Quote/On-line App: www.agentusername.virtualinsurance.net
Agent Receives Auto-email with TWO Personal
Links to Submit Business On-line
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Sample Auto-Email sent to Agent
The Process Continued
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www.agentusername.virtualinsurance.net/admin
www.agentusername.virtualinsurance.net
Submitting Business On-line Log into provided agent specific link.
Select product client has chosen.
Follow steps to complete application with client present, sign & upload.
If client not present, Agent skips the signing portion & application is emailed to client.
Client receives email, signs app & returns to agent for agent to complete process.
Streamlined Process
EXPEDITE PROCESSING!! Applications free of errors are processed quickly and accurately. Please review all information prior to submission.
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Agent Login
www.agentusername.virtualinsurance.net
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Primary Insured
Enter Info Required
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Primary Insured
Select Plan
Sample of “Single” Shown
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Primary Insured
Select Plan
Sample of “Spouse &
Children” Shown
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Primary Insured
Review Plan & Apply
SINGLE OPTION SHOWN
FAMILY OPTION SHOWN
Review page
thoroughly with
client
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On-line Application
Begin Application
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SS#
is
require
d
to apply
for
product
Accuracy
now
saves
time later!
MUST be a
U.S. Citizen
to apply
On-line Application
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If Family was
added
in quoted
section,
THIS BOX MUST
BE SELECTED
And ALL sections completed.
On-line Application
Medical Questions
NOTE:o Explanations MUST be required for any
questions answered with a “YES”o Explanation to include: Who / What
Condition / Diagnosis Dates / Dr. Info
o Questions 1-8 pertain to ALL persons on application (applicant - not family history questions)
o Question regarding smoker/non-smoker MUST correspond to answer entered at beginning of application process
o If YES to question #9: Who, What condition diagnosed & age must be explained.
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On-line Application
Banking Info
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If selected: Agent MUST enter in Agent’s Back Office
Select Bank Draft or Credit Card ONLYNOTE: Bank draft option allows client to choose draft date / Credit Card option charges immediately.
When Bank Draft is selected: “Payor” question MUST be answered. If Payor is NOT the insured, the Payor will be required to sign off on Bank Draft.
On-line Application
Understanding Critical Condition
System will prompt client to scroll through & read entire document before accepting at the end.
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On-line Application
Obtaining Client Digital Signature
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Client Present: Select “Sign Now” CLIENT MUST BE PRESENT IN PERSON OR VIA SCREEN SHARE TO SELECT THIS
OPTION (once client signs, AGENT MUST go to back office to provide agent signature & upload)
Client NOT Present: Select “I do not wish to sign at this time”
Agent MUST then log into back office to send email to client: w w w. a g e n t u s e r n a m e . v i r t u a l i n s u r a n c e . n e t / a d m i n Agent will then be required to sign & upload the completed app.
Agent MUST then click to FinishProcessing Application
On-line Application
“Sign Now Option” Chosen: Obtaining Client Signature while client present in person or via screen share
1. Primary’s Info
2. Fraud Warning
3. Disclosure Statement
4. Confirm Doctor’s Info
5. Confirm Bank Info
6. Understanding Benefits
7. Understanding Benefits Cont.
8. Understanding Benefits Cont.
9. Understanding Benefits Cont.
10. Application Signature Sheet
11. CI Policy Info
Client will review & click “sign” on all 11 pages.
Agent CANNOT sign on Client’s behalf.
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On-line Application
Sample of Client Application Signed while present with Agent
Agent MUST click to go to back office to provide agent signature & upload app.
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Agent Back Office
Agent Log-in: www.agentusername.virtualinsurance.net/admin
Select “List Policies”
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Agent Back Office
Policies
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“C” Shows Client Signature Complete
Click on Client’s Name
Agent Back Office
19.1
Click to complete
Agent Back Office
Agent Report
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Agent Back Office
Obtaining Agent Signature
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Agent Back Office
Obtaining Agent Signature Continued
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Agent Back Office
Obtaining Agent Signature Continued
MUST RETURN TO POLICY MANAGER TO UPLOAD APP
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Agent Back Office
Obtaining Agent Signature Completed
“A” Shows Agent Signature Complete
Click on Client’s Name to upload
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Agent Back Office
Uploading Application
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FINAL STEP REQUIRED
Agent Back Office
Uploading Application
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Agent Back Office
Policy Shows as “uploaded”
Status Codes:“C”: Client Signed
“A”: Agent Signed
“U”: Uploaded to CBL
“$”: Client paid by credit card
“P”: Payor Sign
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On-line Application
If the proposed insured is NOT the premium PAYOR
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Signature of PAYOR will be required –In Agent’s Back Office
Payor is sent email with instructions to submit signature
Agent Back Office
When App is completed & option is chosen for: “I do not wish to sign at this time”: Agent MUST log into their back office to initiate obtaining client’s signature
Agent Log-in: www.agentusername.virtualinsurance.net/admin
Select “List Policies”
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Agent Back Office
Obtaining client’s signature for a completed app
CLICK ON CLIENT’S NAME
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Agent Back Office
Obtaining Client Signature continued
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Agent Back Office
System Auto-sends Email to Client
SAMPLE EMAIL
CLIENT SELECTS LINK
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On-line Application
Client Signature
1. Primary’s Info
2. Fraud Warning
3. Disclosure Statement
4. Confirm Doctor’s Info
5. Confirm Bank Info
6. Understanding Benefits
7. Understanding Benefits Cont.
8. Understanding Benefits Cont.
9. Understanding Benefits Cont.
10. Application Signature Sheet
11. CI Policy Info
Client will review & click “sign” on all 11 pages.
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Client Signature Complete
Agent Back Office
Agent Notification automatically emailed to agent
Agent MUST go to their back office in order to provide AGENT SIGNATURE and to upload app. as previously demonstrated.
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www.agentusername.virtualinsurance.net/admin
CBS INSURANCEPO. BOX 50145 PHOENIX, ARIZONA 85076PHONE: 888-455-7462 FAX: 480-706-4507
Thank You!
You are now ready to begin submitting business on-line!
CLIENT Service
s
DEARBORN NATIONALCUSTOMER SERVICE
800-367-7814
AGENT Service
s
L. JORDAN (LJ)DIRECTOR OF AGENT SERVICES
LAURIE LUNSFORDOFFICE MANAGER
888-455-7462
Marketing & Administrati
on
JAMES JORDAN, [email protected]
J.R. JORDAN, SENIOR VICE [email protected]