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Week 5 Business English 1Professor Hayashi

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Today’s Class

• attendance & homework check• review• vocab• language review BREAK• listening & networking• case study

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Homework

Exercise B1. False – Mass unrest is less common than individual

misbehaviour2. True – according to analysts, but many passengers blame the

airlines.3. False – Many airlines routinely instruct their flight crews to

run the air-conditioning systems on minimum settings.4. True5. False – There are some signs, in the US at least, that the

airlines are at last attempting to respond to customer dissatisfaction.

Exercise CReasons Given: 1, 2, 4, 6, 7, 10

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Review

Subway Underground

One Way Single

Rest Room Public Toilet

Downtown City Centre

Carry-on Baggage Hand Luggage

Question #1

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Review

Question #2 - Fill-in-the-blankWe use _____ or _____ to talk about something

we have decided to do at the time of speaking.

We use _____ to talk about a fixed arrangement.

We use ______ to talk about what we intend to do or have already decided to do.

We use ______ to talk about a timetable or program.

Will ‘ll

PC

going to

PS

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Review

Question #32 volunteers role play this situation:Student A and student B have organized a

study session for the Business English midterm.

Student A needs to call student B and cancel with a valid reason. Suggest an alternative day.

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VOCAB

In PAIRS, work on page 23, exercise A and D

ANSWERS:Subsidiary – 8Factory/Plant – 6Call Centre – 5Service Centre – 7Head Office – 1Distribution Centre – 3Warehouse – 4Branches/Outlets - 2

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VOCAB

Exercise D Answers:bureaucratic caring centralized conservative

decentralized democratic dynamic hierarchical

impersonal market-driven professional progressive

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Language ReviewNoun Combinations

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Language – Noun Combinations

In groups of 4, complete this chart:You can use examples from the book or your head

‘s possessive 1 noun used as an adjective

phrases with ‘of’

compound words

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I noun combinations

Complete exercises B, C, D in your groups

ANSWERS:exercise B:1. today’s meeting2. a letter of credit3. a business card4. a database

exercise C:1.a five-star hotel2.a 3 million dollar budget3.a 20-minute presentation4.a 200,000 pound contract5.a 150-year-old industrial empire

exercise D:1.business plan/card2.management style/policy3.sales campaign/department4.labor force/market5.company headquarters/logo6.trade union/fair7.consumer goods/awareness8.research project/findings9.information technology/desk10.computer program/virus

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Listen up! Page 27 - exercise C & Danswers:exercise C:Don Larsen – Atsource Solutions – Outsourcing various services

including payroll, IT services and Human ResourcesErika Koenig – MCB – Financial Servicesexercise D:1. outsourcing2. IT (information technology) services3. founded4. divisions5. employees6. headquarters7. offices

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Let’s Role Play!

Check out the useful language on page 27 ROLE PLAYYou are on a plane heading for Chicago. You have some business there.

Introduce yourself and your business to the person sitting next to you. Create an identity:

The name of your company: ________ (eg. Goldbrick)The type of company: _____________(consulting firm)The company specializes in: _________(Asian markets)You are based in: ________________(Los Angeles)Your company has offices in: ________(the U.S. and China)Your position: __________________(consultant)

HAVE FUN, joke around and relax!

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Case Study – Page 28

Company

Based In

Business Aims

Reorganization in response to

Options

Profit/loss? Reason?

Image: positive/negative? Reasons?

Auric Bank

UK

To provide customers with excellent service at competitive pricesNeed to reduce costs, including the cost of providing customer services, such as call centers

1.Make changes in-house2.Outsource to UK call centers3.Outsource to low-cost countries such as India

Loss of £1.5 billion because of investment in unprofitable areas of business.

1. Charging too much Negative - 2. no longer seen as ‘caring’

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Role Play!

Get into groups of 4Each person studies a different option

on page 29Share the option with your groupChoose a role under ‘task’ and follow

the instructions