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MGF1100: Managerial Communication

Week 12: Revision

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Exam

• Worth 40%

• 6 questions, you need to answer 4

• Each question is worth 10 marks

• Each question should take 25 minutes

• Leave yourself time to read over the question

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Exam

• Set it out clearly.

• Double space your work

• We are looking for clear understanding

• The easier it is for me to read, the easier it is for me to find you marks

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Exam

• You need to have – Introduction– Analysis of the question– Needs to link back to the theories in class– Conclusion

• I need to see– Theories– Examples – Clear analysis of the question

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Exam

• They are hard looking questions

• Look for the key theory you need to bring out

• Do not freak out, you can do it

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Exam

Now the bit you have all been

waiting for

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Week 1

• Why communication is important– Especially for managers

• Transactional model of communication• Formal and informal

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Week 2

• Self Analysis • MBTI• Big 5

• It was on the essay, don’t think yourself that lucky – but you can always use what you have learnt

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Week 3

• Human Dynamics

• Johari Window

• Emotional Intelligence– Is EQ more important than IQ?

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Week 4

• Diversity– What can an organisation gain?

• Perception• Listening• Non-Verbal Communication

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Week 5

• Belbin’s team roles• Benefits of a team• Characteristics of an effective team

• Meetings– Problems with meetings– Benefits of meetings

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Week 6

• Group Communication• Problem Solving• Decision Making • 6 hats

• Very Essay 2… so no….

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Week 7

• Conflict – Positive and negative– Types of conflict– Overcoming conflict

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Week 8

• Leadership• Empowerment• Feedback

• Coaching– Steps

• Counseling • Discipline

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Week 9

• Negotiation

• BATNA

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Week 10

• Ethics

• Technology

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Week 11

• Diversity

• Get amongst it…

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Question

“An organisation without workforce diversity would not be able to achieve a competitive advantage over its competitors.” Discuss critically.

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Question

• What do we need to see?

• Introduction – Diversity very important in modern organisations.

• Define Diversity• Types of Diversity• Why is Diversity important • What advantages can Diversity bring to an organisation

– Managing diversity slide• Examples• Conclusion

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Question

“If counselling and coaching from a manager yield no improvement, there must be disciplinary action”. Critically evaluate this statement in terms of its application to managers of today.

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Question

• What do we need to see?

• Introduction – Importance of Feedback, Counselling and Coaching.

• Define Counselling and Coaching• Step through when Counselling is relevant and define

– Example • Step through when Coaching is relevant and define

– Example • They don’t work so we go to Discipline

– Example• Is it still relevant today or do we need to focus on coaching more?• Conclusion

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Exam

• Main thing: Don’t get too cocky

• Go in and smash it

• and……

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SETU

• Student Evaluation of Teaching and Unit• Telling Monash what is good and bad• 1-7 scale (but check – 6 used to be I haven’t been to class

and 7 was not assessable)

• More importantly you can say how much you love me• Or not love me if that is the case….

• Helps me improve • Helps me get jobs =)

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Exam

GO WIN