week 1. world class business and communications m. en i. alejandro flores world class business and...
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Week 1
World Class Business and
Communications
World Class Business and Communications
M. en I. Alejandro Flores
World Class Business and Communications
M. en I. Alejandro Flores
Instituto Mar de Cortés
Week 1
World Class Business and Communications
M. en I. Alejandro Flores
World Class Business and Communications
M. en I. Alejandro Flores
Instituto Mar de Cortés
Week 1
The tools for dialogue
Central part of the course.
Use of different dialogue tools to enrich and foster GOOD and PRODUCTIVE dialogues.
• Ladder of inference• The iceberg model• Four player model• Dialogue flow diagram
World Class Business and Communications
M. en I. Alejandro Flores
World Class Business and Communications
M. en I. Alejandro Flores
Instituto Mar de Cortés
Week 1
Ladder of inference
Complete Data
Generalization
Attribution
Interpretation
Selected Data
ActionMental Block
1. Reflection
2. Balance Inquiry with Advocacy
Source: Chris Argyris
“Go outside the classroom”
“Alex is rude”
“Alex is rude because he is from Monterrey Tech ”
“All Monterrey Tech people are rude”
“I will never work with Monterrey Tech people”
Videotaping everything
World Class Business and Communications
M. en I. Alejandro Flores
World Class Business and Communications
M. en I. Alejandro Flores
Instituto Mar de Cortés
Week 1
Inquiry: making other’s mental model explicitAdvocacy: making your mental model explicit
When you said [A], I felt [B], and made assumption [C ] about you, but I may be wrong.
(advocacy) My intention is [D], could you tell me what
was your thinking? (inquiry)
World Class Business and Communications
M. en I. Alejandro Flores
World Class Business and Communications
M. en I. Alejandro Flores
Instituto Mar de Cortés
Week 16
Event
Pattern
Structure
Mental Model
Shared Vision
Hig
her
Leve
rag
e
Reactive
Adaptive
Creative
Reflective
Generative
Systems Thinking
Generative Dialogue
Aspiration
The Iceberg Model
Source: Peter Senge
World Class Business and Communications
M. en I. Alejandro Flores
World Class Business and Communications
M. en I. Alejandro Flores
Instituto Mar de Cortés
Week 1
Roles Effective role Ineffective role
Mover Direction Dictator
Follower Support Blind Follower
Opposer Correction Saboteur
Bystander Perspective Apathy
The four player model
Source: David Kantor
World Class Business and Communications
M. en I. Alejandro Flores
World Class Business and Communications
M. en I. Alejandro Flores
Instituto Mar de Cortés
Week 1
Past
Whole Parts
Generative Dialogue
Polite Conversation
Debate
Empathic Listening
Source: Otto Scharmer
Dialogue flow diagram
Future
World Class Business and Communications
M. en I. Alejandro Flores
World Class Business and Communications
M. en I. Alejandro Flores
Instituto Mar de Cortés
Week 1
Collaborative learning. Key steps.
Positive Interdependence
Individual Accountability
Face-to-Face (Promotive) Interaction
Interpersonal SkillsGroup Processing
Thru project development
Individual and group grades, on 3 times: pre, during and post activity
By assigning student roles: Leader / editor, Time keeper, Summarizer, Reflector, Ellaborator
By engaging in discussions and in practice.
By reflecting upon action.
World Class Business and Communications
M. en I. Alejandro Flores
World Class Business and Communications
M. en I. Alejandro Flores
Instituto Mar de Cortés
Week 1
The student roles (detail)
Facilitator/Encourager: This student gets discussion moving and keeps it moving, often by asking the other group members questions, sometimes about what they've just been saying.
Timekeeper: Someone needs to make sure that the group stays on track and gets through a reasonable amount of material in the given time period.
Summarizer: Every so often (perhaps once per question for a list of questions, or at the end for one question), this student provides a summary of the discussion for other students to approve or amend.
Reflector: This student will listen to what others say and explain it back in his or her own words, asking the original speaker if the interpretation is correct.
Elaborator: This person seeks connections between the current discussion and past topics or overall course themes.
World Class Business and Communications
M. en I. Alejandro Flores
World Class Business and Communications
M. en I. Alejandro Flores
Instituto Mar de Cortés
Week 1
Team integration
World Class Business and Communications
M. en I. Alejandro Flores
World Class Business and Communications
M. en I. Alejandro Flores
Instituto Mar de Cortés
Week 1
General grading for the partial exams (and final period)
World Class Business and Communications
M. en I. Alejandro Flores
World Class Business and Communications
M. en I. Alejandro Flores
Instituto Mar de Cortés
Week 1
General grading for the partial exams (and final period)
Partial 1 Partial 2 Partial 3
Accigame
100% 100% 100%Partial assessments
Writing proficiency
Group skills proficiency (Expos)
World Class Business and Communications
M. en I. Alejandro Flores
World Class Business and Communications
M. en I. Alejandro Flores
Instituto Mar de Cortés
Week 1
General grading for the partial exams (and final period)
World Class Business and Communications
M. en I. Alejandro Flores
World Class Business and Communications
M. en I. Alejandro Flores
Instituto Mar de Cortés
Week 1
In class rules
Tech gadgets?Time of arrival?Academic dishonesty?Equipment maintenance?