Wednesday January 5, 2005

SIGN IN SHEET

• Name and e-mail address PLEASE

AGENDA

• Call to order

• Consideration of minutes (N/A)

• Old Business Discuss past curriculum meeting ideas (at the

end of new business)

• New Business

NEW BUSINESS

• New name for training program/academy – Emergency Dispatch Training Program

or Academy – Other ideas?

NEW COMMITTEE NAME

• Emergency Dispatch Review Committee

• Emergency Dispatch Advisory Committee

• Other ideas?

AGENCY INVOLVEMENT

• We need agency involvement for this training to be successful

• One primary and one alternate with only 1 representative from an agency at a meeting

• Committee Chair person who WANTS to be involved and can be involved.

MEETING SCHEDULE

• First Wednesday of every other month beginning February 2005

• Meeting recommendation (lessen drive time and # of meetings as we all get tired of them. Plus a free lunch!

• 9:00 start time– To discuss curriculum, reviews, etc.

• Pre hospital care at 11:30

ADDITIONAL

• PSAP Managers meeting?

• RCAD meeting?

CALENDAR• Proposal and understanding• CE classes• Dispatcher liability (when the 90-95% isn’t good

enough). The importance of staying on the line and PDI/PAI compliance.

• MONTHLY CPR, PRO/QA. AQUA– What else do YOU want?

• Simulation training allows faster learning in the adult environment.

TRAINING

• Length of program?– 8 or 10-hour days (4 ten hour days with no Mondays?)

• 7 or 8 start time (7 start time, 11 for lunch, and 4 for dismissal)

• Need a minimum of 5 days for EMD, then 5 days more for EFD and EPD

• What else do you want offered to new employees?

MINIMUM & MAXIMUM OF STUDENTS

• Minimum 2?

• Maximum 16?

• It is up to all of you…

ABSENCES & TARDINESS

• Is this an issue?

• PSAP Manager policy needed?

• Who says yes or no for a student to be late or leave early?

NOTE: We are Education, not Discipline here at E9-1-1!

CLASSES & INSTRUCTORS

• If you want something instructed then we need you to teach or have someone to teach. – Bios of instructors.

• “Lesson Plans” requested for each topic that we would be presenting back up classes and instructors and or videos to fill gaps.

EVALUATION FORM

• Restructure the class evaluation form for more appropriate critique and more room for comments

• Encourage more comments

APPLICATION FORM

• General application with understanding of what is expected and general background info with emergency contact info.

STUDENT EVALUATION/TEST?

• Do we need some sort of “test” or evaluation that student should take at the end of each academy based on all the information taught through out the 2 or 3 weeks?

NAVIGATORS

• Idea on who from each agency

PSAP “CRASH CART”

• Your ideas and needs are important.

WHAT IS PERTINENT FOR A CALL TAKER/DISPATCHER?

• Determine what criteria is needed for entry level positions (dispatch) and then breakdown each of the classes into what they have to offer and then agree on whether they stay in the original curriculum or not.– For example just an idea…Are we losing good

people/applicants by doing introductory typing tests. We are willing to teach them everything else, why can’t we teach them to type too. Is 40wpm typing a necessity for a good calltaker/dispatcher?

• Non-agency specific, very generic, basic, and essential skills of a call-taker.

NOTES FROM THE PAST

• Club Drugs – Is it essential for basic functions?– Describes basic meth lab and what to

look for.– Basic knowledge of drugs and hazards.– What drugs do and specific effects.– Very useful and essential in basic call-

taking, very good reference point

CISD

• Remain on Academy curriculum

Weapons of Mass Destruction

• Remain on Academy curriculum• Also can be offered as a CDE as a

separate 8 hour class.

ICS

• Remain on Academy Curriculum?– Need an instructor for this if we do.

• Group would like to offer ICS as a certification.

• State OEM would certify for free.• The basic certification is 3-4 days.• Initial orientation is one day.

Deaf Community Awareness • Added “Developmentally Disabled Callers”, possibly

taught by an officer.• Possibly offer a combined “Community Barriers” class.• Pass out the “Please hold on. I am sending help.”

Phrase in various languages as a packet.• Possibly offer “Deaf Community” as and introduction

and offer more in-depth class for CDE or a separate agency specific class.

• Expand communication section to include “Communication Challenges”

• Jackie Sherbo has materials for Deaf/Hearing Impaired education.

Recognitions of Intuition Training

• Capitalize on “Critical thinking”• Lynn Sherman will teach the class.

How to measure parameters.• Will touch on how to recognize

intuition within you and how to handle the evasive caller.

CLASSES FOR DISCUSSION

• Incident Command • Red Cross• Senior Victim Assistance Team• AMR• CISM• WMD

Continued

• Crisis/Hostage Negotiations for Dispatchers

• FBI Crisis Management for Dispatchers• Poison Control• MAST/FFL• Forestry Service• TDD Simulator offered by Peterson

Field

MORE…

• Stress Management• Domestic Violence (DVERT)• “When Seconds DO Count”• Suicidal Callers• School Shootings• Officer Down• Dispatching 101• Dispatch/Officer Relations

GENERAL DISCUSSION

• How are agencies getting their CE hours?

• How do PSAPs deal with EMS/EMD field forms

• 9-1-1 Heroes • CPR Proposal (Jeff Craig) • Case Entry PDIs Proposal for change• Obvious Death Policy

Continued

• Telecommunicator of the Year• Need a steering committee

meeting• Donate one item per academy for

raffles and Jeopardy prizes etc. (pens, t-shirts, key chains)

REQUEST TO ALL OF YOU

• Please bring staffing updates to each meeting – Please have employees check their

EMD certification expiration dates

OTHER

• General thoughts or comments

NEXT MEETING

• Proposal of:– Wednesday February 2, 2005– Time?

ADJOURNMENT