Website Privacy and Cookies Policy 

ContentsWebsitePrivacyandCookiesPolicy............................................................................................................3

Whoweare..............................................................................................................................................................3

InformationcoveredbythisPolicy..............................................................................................................3

Whatinformationdowecollectfromyou?..............................................................................................3

Informationyougiveus.....................................................................................................................................3

Informationwecollectaboutyou.................................................................................................................3

Informationwereceiveandcollectfromothersources....................................................................4

Cookies......................................................................................................................................................................4

Howyoucancontrolcookies..........................................................................................................................5

Howdoweuseyourpersonalinformation?............................................................................................5

Wherewestoreyourpersonalinformation............................................................................................6

Securityofpersonalinformation..................................................................................................................6

Thirdpartywebsitesandapps.......................................................................................................................6

Yourrights...............................................................................................................................................................7

Contactingus..........................................................................................................................................................8

Howlongdowekeepyourpersonalinformation?...............................................................................8

ChangestothisPrivacyPolicy........................................................................................................................8

WebsitePrivacyandCookiesPolicy

Referencesto"our","us"or"we"withinthispolicyistoTECOMGroup.

Thispolicygovernsthecollectionanduseofpersonalinformationbyus.Formoreinformationaboutuspleasesee:www.tecomgroup.ae

Wearecommittedtoprotectingandrespectingyourprivacy.Thispolicyexplainsthetypesofpersonalinformationwecollect,howweusethatpersonalinformation,whoweshareitwith,howweprotectthatinformation,andyourlegalrightsinrelationtoyourpersonalinformation.Wearecommittedtoabidingbythispolicy,aswellastherequirementsofapplicablelaws,intheoperationofourbusiness.

Pleasereadthefollowingcarefullyasitexplainsourviewsandpracticesregardingyourpersonalinformation,andhowitishandled.Byaccessingorbrowsingourwebsite,youconfirmthatyouhaveread,understoodandagreetothispolicyinitsentirety.Ifyoudonotagreewiththepracticesdescribedinthispolicy,youshouldnotuseourwebsite.

Whoweare

Forthepurposeofapplicabledataprotectionlaws,thedatacontrollerisTECOMInvestmentsFZ‐LLCofDubaiStudioCity,P.O.Box:73000,Dubai,UnitedArabEmirates.

InformationcoveredbythisPolicy

Thispolicycoversallpersonalinformationcollectedandusedbyus.Inthispolicy,"personaldata"or"personalinformation"meansinformationthat(eitherinisolationorincombinationwithotherinformationheldbyus)enablesyoutobeidentifiedasanindividualorrecogniseddirectlyorindirectly.Thismayincludeyourname,dateofbirth,nationality,gender,postaladdress,emailaddress,phonenumber,andtechnicalinformationfromthedevicesyouusetoaccessourwebsite.

Whatinformationdowecollectfromyou?

Wemaycollectinformationaboutyoufromdifferentsourcesasdetailedbelow.

Informationyougiveus

Youmaygiveusinformationaboutyourselfwhenyourespondtoacommunicationfromusorbyfillinginforms(bothonlineandoffline),overthetelephoneandthroughwrittencorrespondencewithus.

Theinformationyougiveusmayincludeyourname,postaladdress,emailaddress,dateofbirth,landlineand/ormobiletelephonenumber,aswellasotherpersonalinformation.

Informationwecollectaboutyou

Whenyouvisitourwebsite,wemayusecookiesandothertechnologiestoautomaticallycollectthefollowinginformation:

Technicalinformation,includingtheInternetProtocol(IP)addressusedtoconnectyourcomputertotheinternet,yourlogininformation,browsertypeandversion,deviceidentifier,locationandtimezonesetting,browserplug‐intypesandversions,operatingsystemandplatform,pageresponsetimes,anddownloaderrors;

Informationaboutyourvisit,includingthefullUniformResourceLocators(URL)clickstreamsto,onandfromourwebsites;

Lengthofvisitstocertainpages,pageinteractioninformation(suchasscrolling,clicks,andmouseovers)andmethodsusedtobrowseawayfromthepage.

Informationwereceiveandcollectfromothersources

Wemayreceiveinformationaboutyoufromotherwebsitesoperatedbyusorfromtheotherservicesthatweprovide.Wemayalsocollectinformationaboutyoufrompubliclyavailablesources,includingpubliclyavailablecontentonsocialmedia.

Cookies

Ourwebsiteusescookiesandsimilartechnology.Acookieisasmallfileoflettersandnumbersthatourwebsiteplacesonyourcomputer,orotherequipmentwhichyouusetoaccessourwebsite.Thesecookiesallowustodistinguishyoufromotherusersofourwebsite.

Youcanreadmoreaboutcookiesandhowtorecognisethematwww.aboutcookies.org.

Cookiesperformmanyfunctions,suchasallowingyoutonavigatebetweenpagesefficiently,rememberingyourpreferences,andgenerallyimprovingtheuserexperience.Theycanalsohelptoensurethatadvertisingthatyouseeonlineismorerelevanttoyouandyourinterests.

Youruseofourwebsiteindicatesyourconsenttothecookiesdescribedinthispolicy.Pleasesee"Howyoucancontrolcookies"belowformoreinformationonhowtowithdrawyourconsentatanytime.

Typeofcookie Whatdoesitdo?

Strictlynecessarycookies Thesecookiesareessentialinordertoenableyoutomovearoundthewebsiteanduseitsfeatures,suchasaccessingsecureareasofthewebsite.Withoutthesecookiesservicesyouhaveaskedfor,likeroombookingsore‐payment,cannotbeprovided.

Performancecookies Thesecookiescollectinformationabouthowyouuseourwebsite,forinstancewhichpagesyougotomostoften,andifyoureceiveerrormessagesfromcertainwebpages.Thesecookiesdonotcollectinformationthatidentifiesyou.Allinformationthesecookiescollectisaggregatedandthereforeanonymous.Itisonlyusedtoimprovehowthewebsiteworks.Byusingourwebsite,youagreethatwecanplacethesetypesofcookiesonyourdevice.

Functionalitycookies Thesecookiesallowthewebsitetorememberchoicesyoumake(suchasyourlanguageofchoiceortheregionyouarein)andprovideenhanced,morepersonalfeatures.Thesecookiescanalsobeusedtorememberchangesyouhavemadetotextsize,fontsandotherpartsofthewebpagesthatyoucancustomise.Theinformationthesecookiescollectmaybeanonymisedandtheycannottrackyourbrowsingactivityonwebsitesoperatedbythird

Typeofcookie Whatdoesitdo?

parties.Byusingourwebsite,youagreethatwecanplacethesetypesofcookiesonyourdevice.

Targetingoradvertisingcookies

Thesecookiesareusedtodeliveradvertsmorerelevanttoyouandyourinterests.Theyarealsousedtolimitthenumberoftimesyouseeanadvertisementaswellashelpmeasuretheeffectivenessofouradvertisingcampaigns.Theyalsorememberwhenyouhavevisitedthewebsitebefore.Sometimesweshareanonymisedinformationaboutyourbrowsingactivitywithouradvertisingandcreativepartners.Theymayusethisinformationtoadvertiseproducts,whichmayinterestyou,onotherwebsitesortoassistusdevelopfutureadvertisingcampaigns.

Pleasenotethatthirdparties(including,forexample,advertisingnetworksandprovidersofexternalserviceslikewebtrafficanalysisservices)mayalsousecookies,overwhichwehavenocontrol.Thesecookiesarelikelytobeanalytical/performancecookiesortargetingcookies.

Howyoucancontrolcookies

Yourwebbrowserincludesanoptionthatallowsyoutorefusethesettingofallorsomecookies.However,ifyoudoso,youmaynotbeabletoaccesspartsofourwebsiteanditmaymakeyourbrowsingexperiencelessenjoyable.Unlessyouhaveadjustedyourbrowsersettingsothatitwillrefusecookies,oursystemwillissuecookiesasdescribedabovewhenyouaccessourwebsite.Ifyouwouldliketodeleteanycookiesonyourcomputerpleaserefertoyourbrowsermanufacturer'sinstructionsbyclicking'help'inyourbrowsermenu.

Howdoweuseyourpersonalinformation?

Wemayuseyourpersonalinformationto:

Howdoweusepersonalinformationforthispurpose?

Whatisthelegalbasisforusprocessingyourinformationinthisway?

Complywithlegalrequirementsandexerciseordefendlegalclaims.

Wemaysometimesneedtoprocesspersonalinformationtocomplywithlegalrequirementstowhichwearesubject.

Itisinourlegitimateintereststoprocesspersonalinformationforthepurposesofexercisinganddefendinglegalclaims.Processingpersonalinformationmayalsobenecessarytoensurecompliancewithourlegalobligations.

Processyourpersonalinformationwherethisis

Wemayneedtoprocessyourpersonalinformationinordertokeepourwebsitesafeandsecureandprotect

Itisinourlegitimateintereststomonitorhowourwebsiteisusedtodetectandpreventfraud,

Wemayuseyourpersonalinformationto:

Howdoweusepersonalinformationforthispurpose?

Whatisthelegalbasisforusprocessingyourinformationinthisway?

Necessarytokeepourwebsitesafeandsecure.

Againstillegalorfraudulentactivitysuchascyber‐attacks.

Othercrimesandthemisuseofourwebsite.Thishelpsustoensurethatyoucansafelyuseourwebsite.

Keepanuptodatesuppressionlistwhereyouhaveaskednottobecontacted,sowedonotinadvertentlyre‐contactyou.

Weunderstandthatyoumaypreferforusnottocontactyou.Wekeeprecordsofyourpreferencestoensurethatwedonotcontactyouifyouhaveaskedusnotto.Wemayneedtoprocesscertainofyourpersonalinformation(suchasyournameandemailaddress)inordertodothis.

Itisinourlegitimateintereststoprocesspersonalinformationinordertomaintainanuptodatesuppressionlistandensurethatwedonotcontactyouwhereyouhaveaskedusnotto.

Wherewestoreyourpersonalinformation

ThepersonalinformationthatwecollectfromyouwillbestoredinDubai,althoughitcouldbetransferredtoanycompanywithinTECOMGroup,regardlessofgeographiclocation,intheprocessofourbusinessoperations.Wewilltakeallstepsthatarereasonablynecessarytoensurethatyourpersonalinformationistreatedsecurelyandinaccordancewiththispolicyandapplicabledataprotectionlaws.

Securityofpersonalinformation

Allinformationyouprovidetousviaourwebsiteisstoredonoursecureservers.

Wehavetakenstepstosafeguardtheintegrityofourcommunicationsandcomputinginfrastructure,whichincludesimplementingauthentication,monitoring,auditing,andencryptiontechnology.Securitymeasureshavebeenintegratedintothedesign,implementation,andday‐to‐dayoperationsofthiswebsiteaspartofourcontinuingcommitmenttothesecurityofelectroniccontentandtheelectronictransmissionofinformation.Despiteourbesteffortsunfortunatelythetransmissionofinformationviatheinternetisnotcompletelysecure.Althoughwehavestrictproceduresandsecuritymeasuresinplace,wecannotguaranteethesecurityofyourdatatransmittedtooursite.

Thirdpartywebsitesandapps

Ourwebsitesmaycontainlinkstoandfromthirdpartywebsites.Pleasenotethatifyoufollowalinktoanyofthesewebsites,thesewebsiteswillhavetheirowntermsofuseandprivacypoliciesandthatwedonotacceptanyresponsibilityofliabilityforthesepolicies.Pleasecheckthesepoliciesbeforeyousubmitanypersonaldatatothesewebsites.

Yourrights

Youhavethefollowingrightswithrespecttothepersonalinformationthatweholdaboutyou.

Yourrighttoaccesstheinformationweholdaboutyou

Youcanrequestaccesstotheinformationweholdaboutyoubycontactingususingthecontactdetailssetoutbelow.Ourfileofyourinformationwillusuallybemadeavailabletoyouwithin30days,althoughoccasionallywemaynotbeabletogiveyouaccesstothepersonalinformationweholdaboutyou(forexample,wemaynotbeabletogiveyouaccessifitwouldunreasonablyaffectsomeoneelse'sprivacyorifgivingyouaccessposesaseriousthreattosomeone'slife,healthorsafety).Pleasenotethatwemayapplyanadministrativechargeforprovidingaccesstoyourinformationincertaincircumstances.Anysuchchargewillbereasonableandwewilladviseyouofthechargeandobtainyourconsentbeforeprovidingyouwithaccesstoyourpersonalinformation.Pleasenotethatifyourequestacopyofyourdatausingelectronicmeans(suchasemail),thenwewillprovideacopyofyourinformationinelectronicformunlessyouaskustodootherwise.

Yourrighttoobjecttousprocessingyourpersonalinformation

Youhavetherighttoobjecttousprocessingyourpersonalinformation,evenwherethatprocessingisnecessaryforourlegitimateinterests(forexample,wheretheprocessingisnecessaryforthelegitimatecommercialobjectiveswepursueinthecourseofourbusiness).Youalsohavetherighttoobjecttoanyresultsofaprocessingactivitythatprejudiceyourrightsandthatareconductedexclusivelythroughautomatedsystems.

Youalsohavetherighttoaskustostopprocessingyourpersonalinformationfordirectmarketingpurposes,includinganyprofilingweundertakeforthepurposesofdirectmarketing.Wewillinanycaseonlysendyoumarketingcommunicationsifyouhavepreviouslyagreedtothis,butifyouchangeyourmindyoucaneasilyunsubscribefromourmarketingcommunicationsatanytimebyfollowingtheinstructionsincludedinthesemarketingcommunications.

Pleasenotethat,ifyouhaveconsentedtoreceiveoffersfromourpartners,ourpartnersareresponsiblefortakingaccountofyourrights,includingyourrighttoopt‐outofreceivingoffersfromthem.

Yourrighttohaveyourpersonalinformationtransmittedtoanotherorganisation

Whereweholdpersonalinformationaboutyouwithyourconsentorfortheperformanceofacontractwithyou,youalsohavetherighttoaskustoprovideyouwiththepersonalinformationweholdaboutyouinastructured,commonlyusedandmachine‐readableformatand,wheretechnicallyfeasible,totransmitthatpersonalinformationtoanotherorganisation.

Makingacomplaint

YouhavetherighttolodgeacomplaintwithalocaldataprotectionauthorityintheEEAifyoubelievethatwehavenotcompliedwithapplicabledataprotectionlaws.

Thelocaldataprotectionauthoritywilldifferdependingonthecountryyouarein.

Contactingus

Ifyouhaveanyquestionsorconcernsabouthowwetreatyourpersonalinformation,youwishtoaskustostopprocessingyourpersonalinformation,oryouwouldliketorequestacopyofthepersonalinformationweholdaboutyou,pleasecontactushereorbywritingtousat:

TECOMInvestmentsFZ‐LLCDubaiStudioCityPOBox73000DubaiUnitedArabEmiratesPleaseincludeyourreplyaddresswhenyouwritetous.

Howlongdowekeepyourpersonalinformation?

Yourpersonalinformationisstoredbyusand/orourServiceProviders,strictlytotheextentnecessaryfortheperformanceofourobligationsandstrictlyforthetimenecessarytoachievethepurposesforwhichtheinformationiscollected,inaccordancewithapplicabledataprotectionlaws.Whenwenolongerneedtouseyourinformation,wewillremoveitfromoursystemsandrecordsand/ortakestepstoproperlyanonymiseitsothatyoucannolongerbeidentifiedfromit(unlessweneedtokeepyourinformationtocomplywithlegalorregulatoryobligationstowhichwearesubject).

ChangestothisPolicy

Wemayupdatethispolicyfromtimetotimeinresponsetochanginglegal,regulatoryoroperationalrequirements.Anychangeswillbeupdatedonourwebsite.Yourcontinueduseofourwebsiteand/orservicesafteranysuchupdatestakeeffectwillconstituteacceptanceofthosechanges.