webinar: the workforce of tomorrow
DESCRIPTION
Employee work habits are radically diverging from historical patterns. Anywhere–the emergence of ubiquitous connectivity--is changing both where people work and how they collaborate. Remote working is becoming a prerequisite for workers. However, companies have been slow to react, resulting in lower productivity and isolated employees. According to a Yankee Group survey, nearly three-quarters of workers believe allowing employees to work from home benefits the company. In addition, the majority of workers indicates that the ability to work from home is the single most important thing their company could do to increase their productivity. Employees are demanding flexibility, and the companies that fail to react to this trend will be at a severe competitive disadvantage in the war for talent. This presentation covers the workforce of tomorrow–what employees' technological, social and professional needs will be and how to keep them connected. It includes: * The pitfalls of and connectivity solutions for remote working * Framework for mobilizing the workforce * Recommendations for companiesTRANSCRIPT
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 1May 27, 2009The Workforce of Tomorrow© Copyright 2009. Yankee Group Research, Inc. All rights reserved. www.yankeegroup.com
Josh Holbrook, Director
Zeus Kerravala, Senior Vice President
May 27, 2009
The Workforce of Tomorrow
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 2May 27, 2009The Workforce of Tomorrow
Introducing Anywhere IT
• Anywhere IT will be the most significant transformation in the history of enterprise IT
IT impact:• The network becomes a significant
point of differentiation• Application development transforms• Functional support shifts to end-user
communities• Interfacing with Anywhere IT evolves
beyond the keyboard
Anywhere IT will drive $4 trillionmarket worldwide by 2016
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 3May 27, 2009The Workforce of Tomorrow
The Anywhere Enterprise
Fusion of cloud computing, application mobility and social media will transform how Anywhere Enterprises interact with customers, partners and employees
Benefits:• More rapid, distributed decision making • Empowering mobile workers and partners at lower cost • Improving customer service by creating ongoing, more intimate connections with customers
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 4May 27, 2009The Workforce of Tomorrow
Where people work is constantly evolving
Source: Yankee Group
Workers say working from home is the single most important improvement their organization can make to improve their productivity
Then Now
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 5May 27, 2009The Workforce of Tomorrow
The phenomena is not limited to employees—it includes vendors, partners and other external parties
41%
56%
70%
0% 10% 20% 30% 40% 50% 60% 70% 80%
3 years from now
Today
3 years ago
Percent of respondents
What percentage of external parties access your internal network every day—three years ago, today and three years from now
Those who allow outsiders no access to their internal network shrank from 22% three years ago to 8% today
n=63Source: Yankee Group 2009 Enterprise Infrastructure Survey—U.S. Large Enterprise
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 6May 27, 2009The Workforce of Tomorrow
How people work is undergoing dramatic changes
Time/Maturation of Collaboration
Bre
adth
of E
mpl
oyee
Invo
lvem
ent
1960s–1970s 1980s–1990s 2006 and beyond
Community-Centric
Collaboration• Tool: Wikis, blogs• Delivery: Social nets
Document-Centric Collaboration
• Tool: Typewriter • Delivery: Interoffice mail
People-Centric
Collaboration• Tool: MS Office apps• Delivery: E-mail
Source: Yankee Group
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 7May 27, 2009The Workforce of Tomorrow
I would be more productive if I had access to technology I use in my personal life.
My personal technology is more advanced than my workplace technology.
Allowing employees to work from home benefits companies.
The following statements refer to productivity and the ability to get your job done.
Enterprise technology has not evolved fast enough to support remote working
Source: Yankee Group, 2008 Blended Lifestyle Survey—U.S. Large Enterprisen=507
42%
54%
80%
0% 20% 40% 60% 80% 100%
Percent of Respondents Who Answered “Agree”and “Strongly Agree”
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 8May 27, 2009The Workforce of Tomorrow
Poll 1
Does your company have a policy that enables you to bring your own laptop to work?
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 9May 27, 2009The Workforce of Tomorrow
Poll 2
If you could bring your own laptop to work, what operating system (OS) would you use?
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 10May 27, 2009The Workforce of Tomorrow
There is a price for organizations that don’t evolve with employees
n=507
27% 26%
15% 14%
0%
5%
10%
15%
20%
25%
30%
HomeOffice
FieldWorkers
HQ Office BranchOffice
Percent of Respondents
“I feel isolated from my colleagues.”Top Two Box Summary
1. Relationships with co-workers
2. Relationship with manager
3. Desirable working hours
4. Attractive compensation
5. Attractive benefits
n=7,482
Employee Top Reasons for Staying at a Job
Source: Yankee Group, 2008 Blended Lifestyle Survey—U.S. Large Enterprise
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 11May 27, 2009The Workforce of Tomorrow
58%
78%
0% 15% 30% 45% 60% 75% 90%
IsolatedEmployees
Non-IsolatedEmployees
Percent Productivity Achieved
Isolation breeds low productivity
n=507Source: Yankee Group, 2008 Blended Lifestyle Survey—U.S. Large Enterprise
Rate your productivity on a scale of 1 to 100
Recapture eight weeks in lost productivity
• 87% more likely to use IM• 86% more likely to use a corporate Web portal/intranet
Non-isolated employees are:
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 12May 27, 2009The Workforce of Tomorrow
The isolated employee can cost large organizations a half billion dollars a year
Source: Yankee Group: Silent Killer: How Mobile Workers Sabotage Profitability
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 13May 27, 2009The Workforce of Tomorrow
The first step to solving the problem is understanding why remote employees feel isolated
Organizational
Changes
Professional
Networking Social
Inter
actio
n
Gossip
Office Employees
Remote EEs
Remote EEs
Remote EEs
Remote EEs
Remote EEs
Remote EEs
Organizational
Changes
Professional
Networking Social
Inter
actio
n
Gossip
Office Employees
Remote EEs
Remote EEs
Remote EEs
Remote EEs
Remote EEs
Remote EEs
Source: Yankee Group
• Work is a social outlet for most workers
• The sense that face time is necessary to advance is poisonous to morale of remote workers
• A combination of policy and technology must be used to address the problem
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 14May 27, 2009The Workforce of Tomorrow
There are three types of employee connections that must be satisfied
Source: Yankee Group
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 15May 27, 2009The Workforce of Tomorrow
Yankee Group’s five-factor framework for creating a remote working environment
Source: Yankee Group
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 16May 27, 2009The Workforce of Tomorrow
Recommendations for effectively enabling a remote/mobile work force • Survey your work force
• Segment your work force
• Identify key initiatives in three key business units (HR, facilities and IT) and piggyback those initiatives to enable remote working
• Make a middle management sandwich
• Use management by objectives for remote workers
• Technology investments should start with IM and intranet services
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 17May 27, 2009The Workforce of Tomorrow
Additional Resources
• Yankee Group Research Reports:• The Workforce of Tomorrow by Josh Holbrook • Silent Killer: How Mobile Workers Sabotage Profitability by Josh Holbrook• The Future of Work by Josh Holbrook• Introducing Anywhere IT by Zeus KerravalaDownload at: http://www.yankeegroup.com
• Yankee Group blog:• On Snow Days and Anywhere Enterprises by Gene Signorini• Anywhere workers, unite! by Emily GreenRead at: http://blogs.yankeegroup.com/
• Yankee Group webinar replay: • Enterprise in the Cloud, the Emergence of Anywhere IT presented by Sheryl
Kingstone and Zeus KerravalaListen at: http://blogs.yankeegroup.com/2009/03/25/webinar/
© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 18May 27, 2009The Workforce of Tomorrow
Josh Holbrook, Director, [email protected]
Zeus Kerravala, Senior VP, [email protected]
Upcoming webinar:Fiber to the Home: Making That Business Model WorkJune 30, 2009
Thank you!