webinar on "asking powerful questions"

© 2016 iZenBridge | Public

How to Ask Powerful Questions?

Saket Bansal , Lead Trainer , iZenBridge

© 2016 iZenBridge | Public© 2016 Scaled Agile, Inc. All Rights Reserved.

In Sprint Review, Product Owner shows high dissatisfaction from the demo, as a Scrum Master what question would you ask?

Powerful Questioning

1min


Why do we ask questions?

1min


We usually ask questions to

Investigation

Giving Advice

Getting Details

Make Coachee Think

Make Coachee Plan


What is my role here ?


Which types of questions are suitable for Problem Solver?


Which types of questions are suitable for Coach?

© 2016 iZenBridge | Public© 2016 Scaled Agile, Inc. All Rights Reserved.

In Sprint Review, Product Owner shows high dissatisfaction from the demo, as a Scrum Master what question would you ask?

Map your Questions

1min


Investigation Questions

Why it was not determined earlier? Is it not as per acceptance Criteria? Why are you not satisfied?


Investigation Questions Results in

Coachee

Let me prove the problem

I will find the solution

Coach


Giving Advice

Why don’t you revisit DoD and Acceptance Criteria?

Did you define the definition of done correctly?

Why don’t you tell this when the team was marking Story Done?


Giving Advice Questions Results in

Coachee

This solution does not work here

I know the solution

Coach


Getting Details

Tell me more about your dissatisfaction


Detail Path

Details

Investigation Advice

Thinking Planning


Thinking Questions

What do you think we should do to ensure aligned with your expectations?

How can we work differently to ensure aligned with your expectations?

What ideas have crossed your mind about improving this situation?


Thinking Questions Results in

Coachee

I need to think of solution

I need to make him think

Coach


Planning Questions

What are your options? What are you prepared to do for

ensuring alignment? What will you complete by next week?


Planning Questions Results in

Coachee

I need to identify action plan

I need to facilitate planning

Coach


Powerful Questions

Is my Question ?

Takes Coachee forward

Makes Coachee think

Makes Coachee owns his issue

Reflect active listening


Questions less likely to Generate Insight

“Why” questions that try to get more details

Loaded questions that tell people what to think about

Questions that force people into action

Questions too focused on investigating the problem


Coaching is…

Igniting growth by improving thinking Facilitate positive change by improving thinking Creates self awareness by showing blind spots Showing the mirror Providing structure and process to help identify goals and actions

towards them


Which question would you like to ask?

Why was it not determined earlier? Did you define the definition of done correctly? How can we ensure alignment between you and team? What is different from what you expected?


Quick Introduction of

ICP-ACC (Certified Agile Coach) Program


Facts

It’s a Certification Program by ICAgile.com Most popular knowledge based Certificate on Agile Coaching Requires Attending 3 Days In-person classroom session Certification is with Life Long Validity No written exam


Program Focus

Coaching Mindset Coaching Conversations Coaching Agreements Setting up work environment Building Agile Teams Coaching Agile Teams Coaching Agile Roles Agile Transformations


Upcoming Sessions

City Dates

Chennai 02-Dec-2016 to 04 –Dec-2016

Bangalore 16-Dec-2016 – 18-Dec-2016

Delhi 23-Dec-2016 - 25-Dec-2016


DiscussAgile


Questions?

webinar on "asking powerful questions"

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