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How to Get Real-Time Network Management right

Overcoming the challenges involved

With Scott Riley

About ScottScott is an IT management professional with 12 years of expertise in IT operations. During the course of his career, he’s led technical teams to success across the UK in a number of areas including: Network and Security, Hosting and Datacentres and Product Development.

As Director of Cloud & Hosting Solutions at GCI, Scott has developed virtualisation technology solutions and manages the shift from physical servers to virtualised services. He ensures business processes and cost models are well aligned to a solution roadmap.

Email: scott.riley@gcicom.netTwitter: @Fauxnuts

You Will Soon Discover

1. Importance of network performance management2. Current challenges in network management3. Impact of downtime on your business4. Devising a real-time network monitoring strategy5. Compliance management6. Traffic shaping & bandwidth monitoring7. Fault identification and remediation

Why is Network Management so Important?

IT continually evolves, we need a core monitoring strategy and adaptable tooling

• Current Challenges

• Mobilegeddon!

• Cloud Growth in EMEA

• The Digital Tsunami

Current Challenges

Users are working longer hours, in more locations and across multiple devices

• Consumerisation of IT

• Explosion of Apps

• 4G LTE coverage expansion

• Enterprise playing catch-up on the Home User experience

“Telstra now spends 50 per cent of each board meeting discussing future strategy and most of it about how technology is going to change.”Professor Steve Burdon

University of Technology, Sydney

Mobilegeddon!

Mobile/Tablet usage has overtaken desktop

• Users now spend more time on mobile than on Desktop Apps

• Google Ranking lowered if your site is not Mobile-friendly

• 40% of sites are not ready

2007 2008 2009 2010 2011 2012 2013 2014 20150

200400600800

100012001400160018002000

Number of Global Users (Millions)

Desktop Mobile

Physical Server Decline in EMEA

Eastern Europe is showing the biggest decline in Server hardware shipment and Sales

APAC East EU Japan Latin Am MEA North Am West EU

-15.0

-10.0

-5.0

0.0

5.0

10.08.7

-10.8

-6.7 -6.3-5.2

0.7

-2.0

7.5

-6.3

-10.6

-4.1

-6.7

2.63.8

Worldwide Server Shipping and Reveue 2014

Shipping Revenue

The Digital Tsunami

Cloud uptake in UK has skyrocketed in 2014

• More Demanding Users

• Faster Network Access

• More Services in Cloud

• More Apps to support2010 2011 2012 2013 2014 2015

48% 53% 61% 69% 78% 84%

52% 47% 39% 31% 22% 16%

Cloud No Cloud

The Cost of Downtime

64% of businesses surveyed suffered downtime

Cost of Data loss and Downtime in 2014£31.3 Billion

Average Downtime Experienced27 hours

Real-Time Monitoring Strategy

A solid monitoring strategy will reap uptime rewards

• Monitor services

• Track performance

• Establish baselines

• Proactively correct deviations

• Rapidly resolve faults

‘Traditional’ Monitoring Silos

Availability is no measurement of good user experience

Network Monitoring Tools

Server Monitoring Tools vm

Application Monitoring Tools

Challenges with Monitoring Silos

Rapidly diagnose issues with a single capable monitoring engine

• Partial view of system performance

• Manual correlation

• Multiple system-hopping to diagnose faults

• Alert flooding

A Strategy for Real-Time Monitoring

A single, well connected platform can correlate events in real-time

• Monitoring all of our systems

• Establishing baselines and trends

• Alert with specific information

• Guides us to the root cause

• Enables us to take action…quickly!

One Engine – All Devices

Network Configuration Management• Configuration Backups

• Change Tracking

• Change Approval Board

• User Activity Tracking

• Centralised Firmware Upgrades

Compliance Management

Using a system to track configuration greatly improves your adherence to standards

• Measure compliance against industry standards

• Set your own configuration targets

• Track what was changed, when, by whom

• Report on compliance status

Real-Time Monitoring

View events up to the second, not in a 5 minute average

• Real-time statistics

• Up to the second information on any metric

• Live bandwidth graphs

Bandwidth Monitoring

From a high level overview, drill straight to areas of concern for rapid investigation

• Build High Level Business Maps

• Maps are colour coded based on availability and performance of links

• Rapid drill down to detailed node statistics

Traffic Shaping

Classify applications and apply Quality of Service policies

• Identify and categorise applications

• Apply Quality of Service Policies for priority traffic

• Apply restrictions around non mission-critical traffic

Anything Else

Mission Apps

Realtime Apps

Voice & Video

Event Correlation

Events are automatically correlated

• Collated Data

• Rapid Fault Finding

• Actionable Intelligence

• Improved Practices

• Reduced Impact

Fluidic UI

A consolidated monitoring platform must perform quickly!

Automatic Fault Remediation

Small Service Provider with around 22,000 DSL subscribers

• Repeated fault with DSL disconnects

• Irritated customers

• Loss of confidence

• Increased Service Desk Tickets

Automatic Fault RemediationContinuous monitor of SNR & Attenuation levels

Alerts triggered on deviation from expected levels | Helpdesk Ticket Created

Automated script reboots the alerting devices at 00:01 the next morning

Ticket automatically updated after maintenance confirming device online

Automatic Fault Remediation

By using Runbook automation;

1. Reduced their helpdesk callouts

2. Pro-actively repaired fault before they impacted service

3. Improved overall customer experience

Automation saves costs, reduces Mean Time To Repair (MTTR) and increases customer satisfaction

Summary

Thank you for your time!

The changing IT landscape | “Digital Tsunami”

The cost of downtime

The perils of monitoring silos

Real-time monitoring and event correlation

Automatic fault resolution

OpManager

Time for a demo…

Multi-vendor network management

Both physical and virtual server management

Real-time fault management and notification

Data centre management

Application aware network performance management

Benefits of OpManager

www.manageengine .com