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Webinar: Discussion Panel

Date: Tuesday 23rd of June 2020

Time: 11:00 am to 12:30 pm

What lessons have we learnt from the

COVID-19 crisis?

Host & Moderator:

Mr. Silvan Said, ACII,

Managing Director at RISC Institute

Mr. Ibrahim Karam, Cert. CII Chief Executive Officer at R2S Insurance Brokers LLC

Mr. Issam Mouslimani, ACII Director-Regulatory & Business Affairs, P&C Insurance at AXA

Gulf Chairman-Motor Committee at Emirates Ins.Association

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Outline of Webinar

The Covid-19 pandemic has changed the way we work and operate. It has forced businesses to adapt quickly to survive, and these changes are now being touted as “the new normal”.

How has your organization been affected? What measures for business continuity did you take? Were your customers affected by the new working from home policies? Did your business grow during the crisis?

This Webinar is an opportunity to share experiences of insurance companies and brokers among the audi-ence. The key takeaway of this webinar is what have we learnt from the pandemic crises. Because we are all in this together, so let’s get together, and get out of it together.

Following introductions, the panelists will kick off

the discussion by sharing their experiences. We will

hear how their organization reacted when the pan-

demic was rapidly spreading across the world and

what measures that they took that were successful in

dealing with the crises as well as those that were not

so successful.

The moderator will search for concrete actions and decisions that were taken that contributed to busi-ness continuity, safety of staff and customers, and safeguarding revenue and growth.

We will also hear from participants how they con-tinued to operate under lockdown and how they managed to keep servicing their customers.

During the seminar, we will be polling opinions from the audience using an audience response sys-tem about points raised in the discussion.

Take Away:

CPD Certificate Acknowledged and recognized by all public

or private entities.

Agenda

• Introduction (5 minutes)

• Audience polling on some key issues arising in the last five

months on the topic. (using audience response system)

10 minutes.

• Panelists. Each panelist will

have 10 minutes (20 minutes)

• Matters arising from panel-ists’ contributions - The

moderator will ask some probing questions to the pan-

elists. (10 minutes)

• Discussion: Participants will then be invited to make their own contributions and ask

questions. 20 minutes

• Audience polling – key les-sons learnt as we navigate

forward into post-COVID-19

(10 minutes)

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About the Moderator:

Mr. Said is a senior risk and insurance executive with over 36 years experience in the industry and is an Advanced Technical Insurance trainer accredited by the CII. He has been actively involved in talent development for the insurance industry since 2002, consulting and delivering courses in Malta, Eastern Europe and the MENA region. Over his twelve years experience in the GCC, Silvan has de-veloped a deep understanding of the training and develop-ment needs of the insurance market in the GCC. In March 2015, he established RISC institute and it quickly became the undisputed leading training institution for the insurance indus-try in the UAE both in terms of attendance numbers and qualified students.

Technology

Hardware

Anyone with a PC, Laptop or mobile Device can join. Participants will need ac-

cess to the internet. A reasonably good headset for audio and webcam is re-

quired. Participants will be required to use their webcams, or at least share a

profile picture.

Some companies may have security protocols before allowing users within their

organization’s network to connect to Microsoft Teams. They should check with

their IT administrators beforehand.

Hosting Software

Microsoft Teams.

RISC Support Staff will be contacting invitees one day before to assist them to join the webinar.

Instructions:

How to join a Microsoft Teams meeting:

https://support.office.com/en-us/article/join-a-teams-meeting-078e9868-f1aa-4414-8bb9-ee88e9236ee4 Participants will also need to access the Audience Response System through their web browser https://risc.edivote.eu.

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About the speakers:

Mr. Ibrahim Karam has 25 years of ex-perience in Insurance through various roles in Underwriting, Reinsurance and Broking out of which 10 years in senior management roles within Alpha Lloyds Group and lately as CEO and Co-Founder of R2S Insurance Brokers LLC

Mr. Ibrahim started his career in AMA-NA Insurance Company back in 1995 and was in charge of the Underwriting and Reinsurance department managing nine branches of the company and in charge of the Reinsurance department of AMANA Gulf (Sister company of AMANA Insurance based in Saudi)

Joined Alpha Lloyds Insurance Brokers LLC (SIACI Group) in Dubai back in 2007 as Technical Manager, Mr. Ibrahim took in charge the position of Opera-tion Manager in 2009 and was promot-ed to CTOO position in 2012 and Group CTOO mid-2015.

He also headed the Operation of Alpha Lloyds Saudi Insurance Brokers as Gen-eral Manager and managed the Riyadh and Jeddah Branches.

Mr. Ibrahim holds a Degree in Insurance Sciences from “Universite St Joseph” in Beirut and a Certificate in Insurance from the CII and has undergone various seminars and trainings in AML, Opera-tion Management, Claims, Customer Service, Compliance, Risk Management and Reinsurance.

He is today co-founder and CEO of R2S Insurance Brokers LLC in Dubai estab-lished in March 2019

With over 26 years of Insurance experi-ence, Mr. Issam Mouslimani started his Insurance career Motor Underwriting, managing a whole branch for Emirates Insurance company for over 8 years.

Mr. Issam managed the Motor Under-writing and Claims department with Dubai Islamic Insurance & Re-insurance company—AMAN, for about 4 years, where he developed the Motor Depart-ment as part of a start-up operation for both, the Underwriting and Claims man-agement, and started the Sharjah and Northern Emirates Branch in 2005 for all lines of business within AMAN.

Mr. Issam then excelled to launch & manage the personal lines operation as a profit centre in all the GCC countries, starting with the full business plan ex-tending from market analysis to the gross premiums and net underwriting profits with AIG.

Eventually for the last 10 years, Mr. Is-sam has been heading the regional retail product offering with AXA Gulf, and di-recting the Regional Regulatory and Business Affairs-General P&C Insurance.

With his degree in Business Administra-tion & Finance from the Lebanese Uni-versity, ACII & Chartered Insurer, Mr. Is-sam also holds several Leaderships Cer-tificates from prestigious universities such as HULT International business school, and McMaster University.