[webinar] case management with the nuxeo platform
DESCRIPTION
Every case management application is different, just like every organization that routes a case through a particular process has different requirements. Routing a mortgage application in a financial services company is very different from routing an insurance claim or routing product proposals in a highly regulated environment. With the Nuxeo Platform, you can build the case management application that adapts to your business context in a fraction of the time it would take to develop a solution on your own. You can get a working prototype running in days or weeks, by using Nuxeo Studio to define your business content models, permission sets, and workflows. Join us for this webinar where Thibaud will show you how Nuxeo Studio can help you build a powerful case-centric application that addresses your unique requirements.TRANSCRIPT
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Case ManagementThursday April 22, 2014
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What is Case Management?
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What is a case ?
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Information that aids in the resolution of an issue
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Where do cases come from ?
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• Fax
• Data Entry
• Twitter and other Social Collab Networks
• Other Systems
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What is case management?
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A “case” is any project, transaction, service or response that is “opened” and “closed” over a period of time to achieve
resolution of a problem, claim, request, proposal, development or other complex activity.
! It is likely to involve multiple persons inside and outside of the
organization, with varying relationships to each other, as well as multiple documents and messages.
!!http://www.aiim.org/What-is-Case-Management
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What is case management?
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Creating, ingesting, routing, collaborating on, maintaining and managing cases and their
associated processes
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What is case management?
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Getting the right information to the right people at the right time so they can make the right decision
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CONTENT
USERSPROCESSESAPI
Nuxeo
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Nuxeo Platform
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Content Repository: Access Control, Rich Content Model, Audit, Query, File Storage
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Nuxeo Platform
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Business Logic
Content Repository: Access Control, Rich Content Model, Audit, Query, File Storage
Data Presentation
Conversion KitWorkflow
Engine
Authentication & Identity
Management
Extensible Back Office
Optional add-ons, extensions, integrations, and feature sets (20+)
REST API
CMIS
Client SDKs: Java
JavaScript Python
iOS Android
WebDAV
Nuxeo Drive (multi-device file sync)
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Demo Time
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Nuxeo Platform
12
Business Logic
Content Repository: Access Control, Rich Content Model, Audit, Query, File Storage
Data Presentation
Conversion KitWorkflow
Engine
Authentication & Identity
Management
Extensible Back Office
Optional add-ons, extensions, integrations, and feature sets (20+)
REST API
CMIS
Client SDKs: Java
JavaScript Python
iOS Android
WebDAV
Nuxeo Drive (multi-device file sync)
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Customers who build on Nuxeo Platform
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FICO
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• Content Application Platform for multiple FICO products
• FICO Cloud and Private Cloud
• Case-oriented applications to fight credit card fraud
• Link fraud detection system with people (fraud suspect -> fraud case)
• Integrated with FICO products
• Tools Platform - Modeling Repository
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• Body Level One
• Body Level Two
• Body Level Three
• Body Level Four
• Body Level Five
Electronic Arts
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• Digital asset = game build
• Contains audio, images, video and metadata
• Control and track access to pre-releases
• Fingerprinting on builds
• Mission critical access control, distributed on 23 sites globally
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• Body Level One
• Body Level Two
• Body Level Three
• Body Level Four
• Body Level Five
Jeppesen / Boeing
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• Deployed on Boeing Cloud Platform
• Next generation flight bags for aircraft pilots
• Store, manage and prepare content to be distributed to pilots
• Enable fast content update anywhere
• Delivering content to 200,000+ iPads all over the world!
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discover on nuxeo.com
try at nuxeo.com/downloads
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discover on nuxeo.com
try at nuxeo.com/downloads
learn with doc.nuxeo.com
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discover on nuxeo.com
try at nuxeo.com/downloads
learn with doc.nuxeo.com
ask at answers.nuxeo.com
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discover on nuxeo.com
try at nuxeo.com/downloads
learn with doc.nuxeo.com
ask at answers.nuxeo.com
code on github.com/nuxeo
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discover on nuxeo.com
try at nuxeo.com/downloads
learn with doc.nuxeo.com
ask at answers.nuxeo.com
code on github.com/nuxeo
Thank You!