webasto service 360 · professional consultancy and support at building the brand and increase...
TRANSCRIPT
Webasto Service 360°The best approach to an optimal solution is all-round.
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A new approach to Service.
Webasto is present with over 50 locations around the world.
Our roof and convertible roof as well as heating, cooling and
ventilation systems are in use in just about every country on
all continents. As diverse as these countries and our global
customers may be, they all expect the same high quality
standards of us. As a company that has been developing,
producing and selling products for the automotive industry
for over 75 years, we are well aware of the decisive role that
service plays in all that we do. A service that provides value
to the customer, in addition to the pure product advantages.
A service that unites all the competencies of a company and
is available for each and every individual solution.
At Webasto, we call it Service 360°.
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One partner – many benefits
Our sales force offers you personalized access to the
entire range of Webasto services – without detours or
diversions.
Webasto Service 360°: Without detours to the best solution.
Service 360° must be professionally capable and
yet straightforward. Our sales organization functions
as the central link between your needs and the experts in
the various specialist departments, giving you access to
the full scope of Webasto service offers.
Sales
4
Engineering & Technical Services
1
3
5
6
LogisticsTraining
Marketing
PriorityService
Testing &Validation
2Testing & Validation
Highest standards of quality
due to in-house testing and
on-site validation and
commissioning.
Logistics
Superlative availability of
products and spare parts,
with short delivery times.
Engineering &
Technical Services
Optimum accessibility &
fast support in the pre- and
after-sales area.
Training
Highest level of on-site technical
expertise with needs-based
training.
Priority Service
The climate insurance for sensitive
cargo in case of a failure of the
transport refrigeration system.
Marketing
Access to highly qualified
marketing services for image-
building and sales solutions.
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On-site for you: worldwide technical services.
Development and design of applications, products and
systems components Support with installation and commissioning Performance tests of every single installation based on
standardized protocols Professional documentation and CAD data for systems
and componentsCentral technical support for global after-sales servicesWorldwide warranty and hotline supportWorldwide availability of technical documentation and
knowhow via the online portalGlobal, authorized Webasto dealer network
Webasto Engineering & Technical Services
Fast support and optimum accessibility in pre-and after-sales.
In addition to outstanding standard products, manufacturers
require service that provides them with high-quality, individual
systems solutions and ensures that all applications function
flawlessly. Webasto is capable of providing this service:
with the central technical services team. Our engineers have
the training and expertise to advise customers on even the most
complex of systems and applications – in over 50 countries
worldwide. Whether this involves customer-specific product
development or support during and after the installation.
Webasto engineers are available either directly on-site or via
remote, to ensure smoothly running systems.
Webasto service advantage no. 1
The same professional support in pre-sales for
customer-specific applications as in after-sales
with fast support and optimum availability.
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Scope of the range of tests provided for you.
Performance tests for heating and air-conditioningSystem analysesEndurance runs of heaters and componentsEnvironmental tests such as shaker, climate and
temperature tests, salt-spray-fog, and many othersAcoustics testsTest services for and on-site at customers
• Fuel expertise ensures optimal solutions for global
market requirements
Webasto service advantage no. 2
Highest quality assurance due to in-house testing across
the entire process from product design all the way to
installation and after-sales services.
Webasto Testing & Validation
Highest quality standards due to in-house testing.
Given our position of world market and innovation leadership,
our customers expect our products and solutions to conform
to a consistent high-quality standard. That is why we consider
testing to be one of our key corporate areas. Every product is
tested according to the highest standards in the automotive
industry in our in-house test centers. We develop and lease
out test benches for heaters and air-conditioners and use our
own test vehicles from a wide variety of markets in order to
guarantee a superior quality standard.
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At your place of business in just a few steps.
Electronic order management and individual customer serviceCentral inventory management with high-level Webasto
product availability (95%) Customs clearance serviceReturn shipment management servicesStatus of incoming quality assurance and TS 16949
(OE customers) / ISO 9001 (aftermarket customers) certification
Webasto service advantage no. 3
Optimum availability of products and spare parts.
Webasto Logistics
Short delivery times and best availability of products and spare parts.
The best product is not much use if it isn’t available where
it is needed at the right time. That is why we have taken the
improvement of our logistics services even further. Thus, we
are capable of offering our customers ever shorter delivery
lead times and availability of over 98% in the original
equipment (OE) business and 95% in the aftermarket.
With short cycle times, later last-order times and a new
packaging concept combined with an efficient transportation
system, we ensure that our products arrive even more
quickly at your plant or place of business.
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Webasto Training
Highest level of on-site technical expertise with user-specific training.
In addition to the product itself, the on-site service is always a
crucial factor of product quality. For that reason, Webasto offers
customers and partners a large portfolio of diverse training
courses which serve to build and maintain the on-site employees’
technical and commercial expertise. To do this, a wide variety of
training methods are available for every possible requirement
– from classroom and online training to interactive workshops
or customized customer training programs. All education and
training options have one thing in common: They are always
specifically tailored to the needs of the participants and thus
provide the appropriate solution for every conceivable purpose.
Efficient training for you and your employees.
Product training sessions for heaters, air-conditioning
systems and roofsRegular updates with new features Numerous modules to allow for structuring the training
programs individuallyImportant guidelines for secure applicationsComplete online documentation available via our dealer potalModular concept “train the trainer” for product training,
service and repair training, developmental training,
installation training and product-sales training sessions
Webasto service advantage no. 4
Selected training sessions and programs support
the establishment and maintenance of on-site
technical expertise.
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Success across all communication channels.
Ads and mailing templates for customer activation
and retentionSales promotion activities and toolsProduct-specific selling point documentationProfessional trade fair and event presentations
as well as sponsorship activitiesHigh-quality POS material for attention-getting
showroom decorationMarket research, trend analysis and marketing strategiesCommunications-related competitive analysesGuarantee of consistent branding and name-recognition
worldwide
Webasto service advantage no. 5
Professional consultancy and support at building
the brand and increase sales through access to
our marketing services.
Webasto Marketing
Access to highly qualified marketing services to increase brand awareness and sales.
To ensure sales success, dealers not only need the best possible
products. In a competitive market, they also need marketing
activities that allow them to differentiate themselves from their
competitors. Webasto supports its dealers and distributors
with the planning and implementation of effective marketing
measures. We offer highly qualified marketing services with
a large number of target group-specific marketing tools and
materials for all media and communications channels. What’s
more, we use central image activities to reinforce the brand and
thus generate spillover effects that have a positive impact on
the trade.
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Help when you need it.
24 / 7 emergency hotlineExpert service in your native languageEurope-wide service network with over
500 qualified Webasto dealersExpert advice and preliminary informationSimple, straightforward processing and low,
transparent costs
Webasto service advantage no. 6
The 24 / 7 emergency hotline and over 500 qualified
Webasto dealers are ready for you all over Europe,
so your cargo gets to its destination safely.
Webasto Priority Service
Your climate insurance for sensitive cargo.
It could well happen that your climate-control system breaks
down. But something that must not happen under any
circumstances is that sensitive cargo such as pharmaceuticals or
food suffer damage. That is what Webasto Priority Service is for.
It guarantees fast, professional help in case of a failure of the
transport refrigeration system. The competent employees of the
24 / 7 emergency hotline immediately organize an appointment
with the nearest Webasto dealer for you. This way you get
your valuable merchandise back on the road without great delay
and to its destination intact.
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You benefit from the numerous advantages:Service 360° at a glance.
The Webasto Service 360° opens up an entirely new perspective of service. Webasto’s comprehensive
knowhow and the expert knowledge of all specialist departments is available to you via our global
and international sales team. You have access to the complete range of services at all times via a personal
contact person.
2. Webasto Testing & ValidationHighest quality assurance due to in-house testing across
the entire process from product design all the way to
installation and after-sales services.
4. Webasto Training Selected training sessions and programs support the
establishment and maintenance of on-site technical expertise.
5. Webasto Marketing Professional consultancy and support at building the brand
and increase sales through access to our marketing services.
6. Webasto Priority Service The 24 / 7 emergency hotline and over 500 qualified
Webasto dealers are ready for you all over Europe,
so your cargo gets to its destination safely.
3. Webasto Logistics Optimum availability of products and spare parts:
over 98% in the original equipment business and 95%
in the aftermarket.
1. Webasto Engineering & Technical Services The same professional support in pre-sales for customer-specific
applications as in after-sales with fast support and optimum
availability.
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Webasto Thermo & Comfort SE P.O. Box 1410 82199 Gilching Germany webasto.com
For more than 75 years, the Webasto group has continued to set new technological standards –
in both the original equipment sector and the aftermarket. As one of the 100 biggest suppliers in
the automotive industry worldwide, we develop and produce roof, convertible as well as heating,
cooling and ventilation systems. Our products help provide a better atmosphere on the road,
more comfort and security, as well as increased efficiency for cars, commercial and special vehicles,
motor homes and boats. An outstanding network of production facilities and dealers guarantees
high-quality products, installation standards and services worldwide.
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6 Gilching Headquarters Webasto Locations
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