I would be grateful if you would pass this query to the relevant officer for an answer.

In respect of * each calendar or financial year * and for each library since the contract to deliver library services by JLS/Carillion was started:

1. How many qualified library staff have been on the payroll?2. How many unqualified library staff have been on the payroll?

March 2013 23 professional staff, 81 non-professional. March 2014 10.2 professional 65.3 non-professional staff. March 2015 11.3 professional 68.3 non- professional.

3. How much was the contract sum?

2013/14 £1,445,1072014/15 £3,151,5612015/16 *£3,210,480 *For 15/16, the figure is an estimate of what we expect to pay to the end of the year

4. How many penalties were issued for failure to meet contract terms?

None

5. How many fines were levied for breaches of contract?

None

6. What was the size of the stock of library books?

Q6: STOCK TOTALS - figures taken at 31 March each year

AshburtonBradmore

GreenBroad Green Central Coulsdon

New Addington Norbury Purley

Sanderstead

Selsdon Shirley

South Norwood

Thornton Heath TOTAL

2013 27,285 11,494 16,081 147,240 18,218 17,110 19,820 23,364 16,455 28,527 18,491 15,830 24,865 384,780

2014 28,299 12,259 15,877 143,448 19,175 16,636 19,537 23,475 17,211 29,486 19,268 16,074 24,548 385,293

2015 27,913 12,448 15,116 138,751 19,126 15,458 19,406 23,236 16,751 27,068 19,430 15,920 25,707 376,330

7. How many new library books were purchased?

Q7: TOTAL ITEMS ADDED TO STOCK (April-March each year)2012-2013 31,1762013-2014 39,7592014-2015 32,460

8. How many library books were disposed of due to: - deterioration - age - because not borrowed for some time?

Q8: ITEMS WITHDRAWN - due to condition/out of date - (April-March each year)2012-2013 20,8822013-2014 23,6252014-2015 23,245

9. How many library books were transferred to other libraries?

Information not recorded

10. How many people borrowed:

- books - - music and film CDs and videos?

Q10: STOCK ISSUES - BOOKS (April-March each year)

AshburtonBradmore

GreenBroad Green Central Coulsdon

New Addington Norbury Purley Sanderstead Selsdon Shirley

South Norwood

Thornton Heath TOTAL

2012-2013 78,415 34,798 35,119 401,974 51,419 32,684 70,146 61,876 51,895 108,076 45,435 37,119 81,551 1,090,507

2013-2014 72,463 36,480 32,886 339,627 52,326 30,624 64,363 61,601 50,383 101,841 42,879 37,207 68,405 991,085

2014-2015 67,208 32,393 36,389 275,980 50,441 27,731 56,148 54,173 43,421 91,958 39,329 31,891 59,715 866,777

Q10: STOCK ISSUES - AUDIOVISUAL - DVDs/CDs/Spoken Word (April-March each year)

AshburtonBradmore

GreenBroad Green Central Coulsdon

New Addington Norbury Purley Sanderstead Selsdon Shirley

South Norwood

Thornton Heath TOTAL

2012-2013 2,965 2,048 1,560 14,160 3,010 1,239 2,672 2,627 2,361 6,064 2,708 1,145 2,590 45,149

2013-2014 2,308 1,664 1,356 11,798 2,789 1,038 2,239 2,338 1,904 5,287 2,212 927 1,659 37,519

2014-2015 2,230 1,464 896 8,457 2,113 957 1,781 1,368 1,730 4,218 2,077 759 1,422 29,472

11. How many people used the computers?

The below table is broken down into sessions used for the PN Computers.

PN Totals2013-14 2014-15 2015-16

Apr 22519 20876May 22087 20050Jun 21994 21894Jul 24115 23173Aug 23261 20867Sep 25392 23517Oct 25663 25218 23425Nov 24422 22941 0Dec 18423 19003 0Jan 23282 22766 0Feb 22772 21629 0Mar 25102 23427 0Totals 139664 274352 153802

Ashburton Total2013-14 2014-15 2015-16

Apr 1071 1047 936

May 996 1002 944Jun 956 940 1046Jul 1034 979 1069Aug 932 989 802Sep 1128 1040 938Oct 1500 1143 951Nov 1023 983 867Dec 692 783 0Jan 1004 1047 0Feb 994 1008 0Mar 1015 1087 0Totals 12345 12048 7553

Bradmore Green Total2013-14 2014-15 2015-16

Apr 274 226 286May 233 255 275Jun 252 246 269Jul 313 254 232Aug 290 327 296Sep 336 299 326Oct 275 363 279Nov 259 324 300Dec 236 231 0Jan 274 325 0Feb 232 297 0Mar 261 301 0Totals 3235 3448 2263

Broad Green Total2013-14 2014-15 2015-16

Apr 592 671 628May 560 653 728Jun 629 620 751Jul 678 698 717Aug 523 627 630Sep 779 850 776Oct 650 740 739Nov 664 718 587Dec 513 584 0Jan 584 730 0Feb 671 717 0Mar 761 765 0Totals 7604 8373 5556

Central Total2013-14 2014-15 2015-16

Apr 11828 11719 11013May 12154 11190 10217Jun 11677 11266 10951Jul 12991 12679 11886Aug 11535 11665 10534Sep 11842 12897 12091Oct 13787 13365 11825Nov 12967 11556 9488

Dec 9643 9750 0Jan 12527 11255 0Feb 11990 10999 0mar 12960 12242 0Totals 145901 140583 88005

Coulsdon Total2013-14 2014-15 2015-16

Apr 676 585 636May 592 672 621Jun 661 660 792Jul 611 777 804Aug 675 694 684Sep 589 800 783Oct 665 715 784Nov 690 741 698Dec 523 587 0Jan 687 820 0Feb 605 705 0Mar 681 757 0Totals 7655 8513 5802

New Addington Total2013-14 2014-15 2015-16

Apr 1105 1255 1451May 558 1441 1336Jun 1183 1359 1518

Jul 1344 1669 1642Aug 1245 1534 1506Sep 1230 1714 1747Oct 1458 1794 1679Nov 1373 1550 1457Dec 1046 1233 0Jan 1318 1447 0Feb 1278 1416 0Mar 1482 1504 0Totals 14620 17916 12336

Norbury Total2013-14 2014-15 2015-16

Apr 1173 1258 915May 1037 1241 954Jun 1217 1132 1054Jul 1351 1160 1075Aug 1403 1336 970Sep 1283 1204 874Oct 1405 962 1180Nov 1437 1012 1050Dec 1089 821 0Jan 1369 1080 0Feb 1324 949 0Mar 1557 1008 0Totals 15645 13163 8072

Purley Total2013-14 2014-15 2015-16

Apr 879 819 685May 862 909 708Jun 792 987 860Jul 858 932 823Aug 907 832 708Sep 966 895 893Oct 990 860 865Nov 963 841 735Dec 827 620 0Jan 932 868 0Feb 852 743 0Mar 995 862 0Totals 10823 10168 6277

Sanderstead Total2013-14 2014-15 2015-16

Apr 132 183 169May 158 194 174Jun 155 162 189Jul 181 162 197Aug 166 205 202Sep 184 196 202Oct 199 243 231Nov 162 212 151Dec 147 150 0Jan 193 170 0

Feb 240 236 0Mar 195 213 0Totals 2112 2326 1515

Selsdon Total2013-14 2014-15 2015-16

Apr 958 640 743May 975 695 684Jun 946 682 772Jul 1014 705 844Aug 929 730 835Sep 1007 811 916Oct 996 734 946Nov 901 753 839Dec 673 574 0Jan 798 754 0Feb 599 712 0Mar 779 822 0Totals 10575 8612 6579

Shirley Total2013-14 2014-15 2015-16

Apr 453 513 592May 394 551 525Jun 512 514 565

Jul 439 455 591Aug 512 509 567Sep 601 678 589Oct 592 635 674Nov 550 619 544Dec 371 515 0Jan 549 600 0Feb 611 546 0Mar 591 609 0Totals 6175 6744 4647

South Norwood Total2013-14 2014-15 2015-16

Apr 1113 1095 939May 1067 1103 908Jun 1107 1109 958Jul 1093 1074 1180Aug 1168 1276 1118Sep 1111 1126 1055Oct 1094 1082 1025Nov 1216 1189 966Dec 873 901 0Jan 1126 1092 0Feb 1128 967 0Mar 1287 953 0Totals 13383 12967 8149

Thornton Heath Total2013-14 2014-15 2015-16

Apr 2254 2508 1883May 2205 2181 1976Jun 2099 2317 2169Jul 2540 2571 2113Aug 2290 2537 2015Sep 2118 2882 2327Oct 2335 2582 2247Nov 2217 2443 2026Dec 1790 2254 0Jan 1921 2578 0Feb 2248 2334 0Mar 2538 2304 0Totals 26555 29491 16756

12. How many fiction books were borrowed?

Q12: STOCK ISSUES - FICTION BOOKS (April-March each year)

Ashburton

Bradmore Green

Broad Green Central Coulsdon

New Addingto

n Norbury PurleySanderstea

d Selsdon ShirleySouth

NorwoodThornton

Heath TOTAL2012-2013 58,315 28,085 25,134 211,490 39,956 26,060 46,925 45,650 41,820 82,168 34,648 27,049 56,216 723,5162013-2014 53,799 29,647 23,638 179,723 39,856 25,169 43,349 44,707 39,813 78,534 33,030 27,809 48,162 667,2362014-2015 50,529 26,285 26,467 153,656 38,708 23,402 38,830 40,999 34,955 72,209 30,864 24,404 42,700 604,008

13. How many non-fiction books were borrowed?

Q13: STOCK ISSUES - NON-FICTION BOOKS (April-March each year)

Ashburton

Bradmore Green

Broad Green Central Coulsdon

New Addingto

n Norbury PurleySanderstea

d Selsdon ShirleySouth

NorwoodThornton

Heath TOTAL2012-2013 20,060 6,713 9,985 190,484 11,503 6,624 23,221 16,226 10,075 25,908 10,787 10,070 25,335 366,9912013-2014 18,644 6,833 9,228 159,924 12,470 5,455 21,032 16,894 10,570 23,307 9,849 9,398 20,245 323,8492014-2015 16,679 6,108 9,405 122,841 11,733 4,329 17,318 13,174 8,466 19,749 8,465 7,487 17,015 262,769

14. How many events were organised by the staff?

EVENT Totals2013-14

2014-15

2015-16

Apr 431 513May 452 533Jun 469 559Jul 439 478Aug 421 421Sep 432 416Oct 512 540 515Nov 420 490 0Dec 323 487 0Jan 395 480 0Feb 436 534 0Mar 456 519 0Totals 2542 5694 3435

Ashburton2013-14

2014-15

2015-16

Apr 41 44 57May 52 40 62Jun 30 57 67Jul 37 44 49Aug 36 54 51Sep 45 44 48

Oct 53 56Nov 36 56Dec 27 74Jan 42 42Feb 46 53Mar 48 62Totals 493 626 334

Bradmore Green2013-14

2014-15

2015-16

Apr 11 5 21May 25 6 25Jun 10 5 26Jul 8 6 23Aug 16 5 23Sep 5 6 27Oct 12 12Nov 12 11Dec 6 16Jan 9 14Feb 8 19Mar 13 15Totals 135 120 145

Broad Green2013-14

2014-15

2015-16

Apr 32 25 25May 31 22 31Jun 48 27 40Jul 30 16 30Aug 30 28 28Sep 18 36 31Oct 71 40Nov 26 37Dec 28 20Jan 37 26Feb 29 31Mar 29 30Totals 409 338 185

Central2013-14

2014-15

2015-16

Apr 74 22 36May 77 27 47Jun 74 40 33Jul 36 59 26Aug 26 40 15Sep 22 15 42Oct 10 38Nov 23 16Dec 16 38

Jan 21 32Feb 28 32Mar 33 26Totals 440 385 199

Coulsdon2013-14

2014-15

2015-16

Apr 27 33 29May 25 41 32Jun 32 33 31Jul 24 29 28Aug 13 25 26Sep 13 28 33Oct 29 29Nov 27 29Dec 15 25Jan 22 29Feb 21 33Mar 30 32Totals 278 366 179

New Addington2013-14

2014-15

2015-16

Apr 19 57 60May 13 54 40Jun 15 54 90

Jul 22 24 45Aug 31 41 45Sep 6 59 47Oct 23 72Nov 39 66Dec 30 40Jan 44 55Feb 46 83Mar 59 73Totals 347 678 327

Norbury2013-14

2014-15

2015-16

Apr 35 30 33May 47 33 32Jun 40 34 38Jul 42 24 33Aug 37 19 29Sep 41 25 42Oct 44 34Nov 26 35Dec 21 26Jan 30 36Feb 31 35Mar 25 28

Totals 419 359 207

Purley2013-14

2014-15

2015-16

Apr 42 31 28May 38 31 32Jun 43 31 27Jul 24 25 28Aug 21 25 20Sep 13 25 28Oct 49 25Nov 38 38Dec 31 57Jan 29 39Feb 26 28Mar 26 28Totals 380 383 163

Sanderstead2013-14

2014-15

2015-16

Apr 34 32 30May 23 26 25Jun 23 29 22Jul 21 22 29Aug 12 25 24Sep 18 18 26

Oct 25 29Nov 18 23Dec 13 25Jan 18 25Feb 18 29Mar 25 26Totals 248 309 156

Selsdon2013-14

2014-15

2015-16

Apr 59 37 56May 45 34 62Jun 28 33 48Jul 42 55 48Aug 49 47 45Sep 24 42 35Oct 53 38Nov 45 48Dec 26 49Jan 34 41Feb 39 52Mar 40 62Totals 484 538 294

Shirley2013-14

2014-15

2015-16

Apr 34 44 27May 38 46 32Jun 34 30 46Jul 34 25 40Aug 37 36 25Sep 29 26 28Oct 46 46Nov 41 38Dec 19 35Jan 31 36Feb 46 31Mar 33 28Totals 422 421 198

South Norwood2013-14

2014-15

2015-16

Apr 39 17 37May 38 38 36Jun 45 38 14Jul 32 37 32Aug 41 19 29Sep 31 32 39Oct 34 37

Nov 32 12Dec 37 27Jan 24 35Feb 51 29Mar 42 33Totals 446 354 187

Thornton Heath2013-14

2014-15

2015-16

Apr 55 54 74May 52 54 77Jun 68 58 77Jul 52 73 67Aug 65 57 61Sep 52 76 79Oct 63 84Nov 57 81Dec 54 55Jan 54 70Feb 47 79Mar 53 76

Totals 672 817 435

15. How many events were run by community and voluntary organisations?

Not recorded. 16. How many volunteers have been helping the staff?

Actual numbers of volunteers were recorded from September 2015 (Sep 86 / Oct 52).  Below is the information that we previously recorded that covers volunteer hours which is the way the information was recorded for this period.

VOLUNTEER Totals (Hours)

2013-14 2014-15 2015-16Apr 260.5 272May 238.5 260Jun 251 254.75Jul 835 1901.5Aug 3120.25 3207.5Sep 301.5 552.5Oct 307.5 257 401Nov 270 312Dec 182 236.5Jan 260.5 310

Feb 261 353Mar 310 300.5Totals 1591 6775.75 6849.25

Ashburton2013-14 2014-15 2015-16

Apr 40 16 28May 41 20 34Jun 12 25 31Jul 25 111 82Aug 280 288.5 191.5Sep 54 25 64Oct 8 23 35Nov 21 33 29Dec 10 17Jan 30 15Feb 33 23Mar 25 36Totals 579 632.5 494.5

Bradmore Green2013-14 2014-15 2015-16

Apr 0 3 1

May 0 2 0Jun 0 5 1Jul 0 43.5 65.75Aug 35 159 245Sep 138 0 45Oct 33 0 0Nov 0 0 0Dec 0 0Jan 0 2Feb 0 1Mar 2 1Totals 208 216.5 357.75

Broad Green2013-14 2014-15 2015-16

Apr 15 6.5 4May 15 4 1Jun 12 1 13Jul 113.5 68.5 264.25Aug 360.5 400.75 558.5Sep 69 27.5 80.5Oct 15.5 12 6Nov 25 10 9Dec 20 7Jan 17 4Feb 12 3Mar 11 6Totals 685.5 550.25 936.25

Central2013-14 2014-15 2015-16

Apr 72 89 59May 84 60.5 67Jun 80 68 61Jul 59 96.5 223Aug 416 433 426Sep 58 96 125Oct 47 89 178Nov 52 110 174Dec 44 89Jan 52 125Feb 71 149Mar 89 74Totals 1124 1479 1313

Coulsdon2013-14 2014-15 2015-16

Apr 9 0 0May 11 0 0Jun 8 0 0Jul 12.5 0 90Aug 4 160.5 187.5Sep 6 0 27Oct 6 0 3Nov 6 0 0

Dec 6 0Jan 6 0Feb 4 0Mar 0 0Totals 78.5 160.5 307.5

New Addington2013-14 2014-15 2015-16

Apr 0 41 57May 3 50 49Jun 36 50 60Jul 36 81 147Aug 36 216 168Sep 36 74 40Oct 66 61 32Nov 36 50 46Dec 19 32Jan 28 44Feb 46 50Mar 39 46Totals 381 795 599

Norbury2013-14 2014-15 2015-16

Apr 9 11 2May 6 7 6Jun 10 11 4

Jul 58.5 118.5 116Aug 248 249 190.5Sep 48.5 11 29.5Oct 13.5 6 17Nov 12 9 17Dec 7 10.5Jan 8.5 11Feb 5 11Mar 5 10Totals 431 465 382

Purley2013-14 2014-15 2015-16

Apr 19 0 13May 15 0 14Jun 17 0 12.75Jul 10 84 180Aug 120 322 252Sep 10 4 12Oct 0 3 9Nov 0 3 8Dec 0 3Jan 0 11Feb 4 7Mar 1 15Totals 196 452 500.75

Sanderstead2013-14 2014-15 2015-16

Apr 0 0 5May 0 1 3Jun 0 0 3Jul 0 14 126.5Aug 150 200.5 208.5Sep 0 0 11.5Oct 0 0 0Nov 0 8 0Dec 0 0Jan 0 12Feb 0 5Mar 5 8Totals 155 248.5 357.5

Selsdon2013-14 2014-15 2015-16

Apr 13 37 31May 25 20 18Jun 21 26 17Jul 20 38 217Aug 12 186.5 273.5Sep 8 30 11Oct 10.5 8 9Nov 22 20 15.5Dec 15 7

Jan 24 11Feb 29 30Mar 44 31.5Totals 243.5 445 592

Shirley2013-14 2014-15 2015-16

Apr 10 9 6May 8 12 10Jun 8 8 15Jul 10 75 14Aug 20.5 199.5 9Sep 40.5 12 10Oct 8 12 21Nov 6 15 33Dec 2 12Jan 22 14Feb 0 7Mar 13 6Totals 148 381.5 118

South Norwood2013-14 2014-15 2015-16

Apr 16 21 18May 24 27 24

Jun 24 19 22Jul 24 21 86Aug 237.5 189 134.5Sep 78 0 23Oct 32 19 33Nov 24 24 32Dec 18 23Jan 26 24Feb 29 14Mar 31 20Totals 563.5 401 372.5

Thornton Heath2013-14 2014-15 2015-16

Apr 61 27 48May 98 35 34Jun 90 38 15Jul 165 84 290Aug 600 116 363Sep 106 22 74Oct 68 24 58Nov 66 30 58Dec 41 36Jan 47 37Feb 28 53Mar 45 47Totals 1415 549 940

17. How many students training to be librarians have had work placements? As with volunteers, only work experience hours were recorded prior to September.

WORK EXPERIENCE Totals (Hours)

2013-14 2014-15 2015-16Apr 82 74May 167 81Jun 270.5 149.5Jul 502.5 494Aug 5 27Sep 161 66Oct 40 21 0Nov 22 49Dec 15 26Jan 36.5 45Feb 259.5 279Mar 124 80Totals 497 1688 891.5

Ashburton2013-14 2014-15 2015-16

Apr 20 2 4May 83 0 4Jun 10 6.5 29.5Jul 3 44 60Aug 7 0 7Sep 0 0 0Oct 18 4 0Nov 1 4 0Dec 0 2Jan 10.5 3Feb 15.5 5Mar 0 6Totals 168 76.5 104.5

Bradmore Green2013-14 2014-15 2015-16

Apr 0 0 8May 0 10 20Jun 0 0 0Jul 0 6 0Aug 0 0 0Sep 10 0 0Oct 0 0 0Nov 0 0 0Dec 0 0Jan 0 4

Feb 0 8Mar 2 12Totals 12 40 28

Broad Green2013-14 2014-15 2015-16

Apr 29 20 10May 33 27 15Jun 0 4 12Jul 0 6 37Aug 0 5 0Sep 0 2 0Oct 0 4 0Nov 0 8 0Dec 1 6Jan 2 4Feb 59 52Mar 16 40Totals 140 178 74

Central2013-14 2014-15 2015-16

Apr 213 4 35May 6 4 35Jun 0 60 13Jul 70 135 102Aug 0 0 0

Sep 112 14 65Oct 0 4 0Nov 0 19 0Dec 0 12Jan 0 14Feb 0 61Mar 4 0Totals 405 327 250

Coulsdon2013-14 2014-15 2015-16

Apr 3 0 2May 4 48 3Jun 27 0 3Jul 27 36 48Aug 4 0 4Sep 51 4 0Oct 6 4 0Nov 9 2 0Dec 3 3Jan 1 6Feb 0 4Mar 0 4Totals 135 111 60

New Addington2013-14 2014-15 2015-16

Apr 0 0 0May 62 0 0Jun 63 27 0Jul 51 24 54Aug 48 0 0Sep 3 4 0Oct 0 0 0Nov 0 0 0Dec 0 0Jan 0 0Feb 70 70Mar 0 0Totals 297 125 54

Norbury2013-14 2014-15 2015-16

Apr 0 0 0May 91.5 0 0Jun 0 25.5 9Jul 38.5 38.5 33Aug 0 0 0Sep 0 4 0Oct 0 4 0Nov 0 3 0Dec 0 0Jan 5 0Feb 8 0Mar 8 0

Totals 151 75 42

Purley2013-14 2014-15 2015-16

Apr 0 0 0May 0 0 0Jun 3 0 0Jul 39.5 0 52Aug 3 0 0Sep 44.5 0 1Oct 3 0 0Nov 0 0 0Dec 0 0Jan 5 0Feb 4 0Mar 0 0Totals 102 0 53

Sanderstead2013-14 2014-15 2015-16

Apr 6 10 3May 0 4 4Jun 0 0 1Jul 42 36.5 0Aug 0 0 16Sep 42 84 0Oct 0 0 0

Nov 0 9 0Dec 0 0Jan 0 14Feb 6 9Mar 20 4Totals 116 170.5 24

Selsdon2013-14 2014-15 2015-16

Apr 0 0 0May 6 0 0Jun 4 71.5 7Jul 3 20.5 35Aug 0 0 0Sep 0 49 0Oct 5 0 0Nov 5 4 0Dec 2 3Jan 5 0Feb 12 0Mar 62 0Totals 104 148 42

Shirley2013-14 2014-15 2015-16

Apr 21 0 6May 58 0 0Jun 13 0 16.5Jul 5 40 22Aug 0 0 0Sep 18 0 0Oct 0 1 0Nov 1 0 0Dec 0 0Jan 0 0Feb 21 0Mar 0 0Totals 137 41 44.5

South Norwood2013-14 2014-15 2015-16

Apr 6 4 0May 84 2 0Jun 28 36 42Jul 43 68 30Aug 0 0 0Sep 0 0 0Oct 0 0 0Nov 0 0 0Dec 0 0Jan 0 0Feb 0 0

Mar 4 0Totals 165 110 72

Thornton Heath2013-14 2014-15 2015-16

Apr 76 42 6May 68 72 0Jun 76 40 16.5Jul 12 48 21Aug 0 0 0Sep 0 0 0Oct 8 0 0Nov 6 0 0Dec 9 0Jan 8 0Feb 64 70Mar 8 14Totals 335 286 43.5