This exciting and informative course will take newcomers, people with a few years of experience, and those who are ready to admit they are stuck in the slow lane on a whirlwind two-day trip from anonymity to accolade. This course includes extensive role play and interactive group discussions on how individuals can do their job more effectively.

Program at a Glance: Larry Edwards, Chairman and CEO of Edwards & Associates Consulting, Inc. will lead This College. Larry is the Author of “American Automobile Industry” and has published over 150 articles on strategy, innovation, teambuilding, leadership, diversity, managing Dealership Service, Parts, Collision Shops and Independent Repair Facilities.

Service Consultant Advanced Selling Skills Course™

March 14-15, 2017* Charlotte, NCIn ONLY 2 days, we will take your Consultants from “order takers” to top Sales producers

A Powerful Description of Your Value OptionsA Crystal Clear Picture of Your Buyers"Reach Out" Techniques to Gain More Business Positive Meeting and Greeting TechniquesHow and When to Present the MPIEffective Vehicle Walk Around ProcessKeeping Your Customer Informed During the Repair Process Conducting an “Active Delivery”Effective Closing TechniquesStructuring the Repair EstimateProper Telephone Techniques Setting and Achieving Service Sales GoalsEffective Selling in a Down MarketSetting the Next Appointment Success Habits of Highly Successful Service Consultants

Consultants will leave this class having studied:

Advanced Service Selling Skills Course™

Course Enrollment FormCourse Dates: March 14-15, 2017* ■ Course Location: Charlotte, NC

Deadline for enrollment is February 27, 2017

Course Cost: $1,995.00

There are a limited numbers of seats. Please submit your enrollment as soon as possible.

Dealership Name:

Address:

Here is what past attendees said about this course

"Edwards & Associates helped us change our culture from just order taking, to a customer and retail oriented environment" –Brian K.

“Edwards & Associates help and direction allowed our Service Department to dramatically increase its profitability…and we continue to improve each year” –Harold J.

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How did you hear about this Course? ☐ Referral ☐ E-Mail ☐ Ad ☐ OtherIf Other, please explain:

Please email enrollment to dee@edwardsconsult.com or fax to 704-454-5070

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Make Checks Payable to

Edwards & Associates Consulting, Inc. P.O. Box 621360Charlotte, NC 28262

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Note: all payments MUST be received prior to class

Questions? Call 1-800-708-7587 In the event a program does not run, we refund all fees. If you must cancel, there are no refunds but you may apply the full amount as a credit against any future workshop within one year.

*Classes are not “confirmed” until we receive five enrollments. When we receive your enrollment, we will notify you when the class is confirmed.