nodownloads.pcsecurityshield.com/manuals/vms_manual… · web viewif vms software is installed on...
TRANSCRIPT
no
ViRobot Management ServerFor Windows 95/98/Me/XP/NT Workstation/2000
Professional/NT/2000 Server/2000 Advanced Server
Manual
1
HAURI Inc.We protect your system.
ANTI-VIRUS
Copyright © HAURI Inc.
Second Edition, May 2003
The software and this Manual is sole property of HAURI Inc. and protected
by copyright laws.
This documentation and software cannot, in whole or partially, be copied,
duplicated, translated, or converted into electronic media or any machine-
readable form without the prior written consent of HAURI Inc.
HAURI Inc. (http://www.globalhauri.com)
Copyright © HAURI Inc.
2
3
Technical Support/Customer Support
USA : Global HAURI Inc.
Address: 3003 North First Street, San Jose, CA 95134
Homepage: http://www.globalhauri.com
Email: [email protected], [email protected]
Tel: 1-866- GO HAURI
Fax: +1 408 232 5464
Singapore : HAURI ASIA Pte. Ltd
Address: Block 750C, Chai Chee Road, #02-12 Technopark @ Chai Chee,
Singapore 469003
Homepage: http://www.hauriasia.com
Email: [email protected], [email protected]
Tel: +65 6243 7913/24 (Sales), +65 6243 7914/15 (Technical support)
Fax: +65 6442 0223
Japan : HAURI JAPAN Inc.
Address: 4th Fl., MS Bldg., #11-5, Shiba 4-Chome, Minato-ku, Tokyo 108-0014,
Japan
Homepage: http://www.haurijapan.com
Email: [email protected]
Tel: +81 3 5444 7916
Fax: +81 3 5444 7980
China : China Blue Star Hauri Technology
4
Address: 15th Fl., Blue Star Bldg., No.17 Bei San Huan East Street, Chao Yang
District, Beijing 100029, P.R.C.
Email: [email protected]
Tel: +86 10 6444 5900(Rep.), +86 10 6444 5911(Technical support)
Fax: +86 10 6444 5922
Korea : HAURI Inc.
Postal Code: 156-754
Address: 8th Fl., Yuhan Yanghang Bldg., 49-6, Daebang-dong, Dongjak-gu,
Seoul, Korea
Homepage: http://www.hauri.co.kr/
Email: [email protected], [email protected]
Tel: +82 2 828 0820 (Rep.)
Fax: +82 2 828 0840
5
TABLE OF CONTENTSChapter 1: VMS Overview
- What is ViRobot Management Server?o Part A: VMS Overview
o Part B: VMS SiteServer
o Part C: VMS Manager Console
o Part D: VMS SiteClient
- VMS Feature Highlightso Centralize Management
o Enhanced and Automatic Update Function
o Network Traffic Minimization
o Real-Time Reports
o Flexible and Scalable Configuration
o Powerful Desktop Management with Remote Control Feature
o Asset Management Control
o Security Patch and Shared Folder Management
Chapter 2: VMS Installation- Part I: Uninstall Earlier Version of VMS
6
- Part II: SiteServer Installation- Part III: SiteClient Installation
Chapter 3: Manager Console Installation on a Remote Computer- Purpose- Installation Procedure
Chapter 4: SiteServer Daemon- SiteServer Menu- Configure SiteServer Manager
o Add Multiple Administrative Users
o Configure Log Settings
o Configure Scheduled Update for SiteServer
o Proxy Server Settings
o Configure Other SiteServer Settings
Chapter 5: Features in Manager Console- Starting Manager Console- Manager Console Overview
o Organization Information Pane
o Client Information Pane
o Virus Information Pane
o Log Information Pane
o Menu and Tool bar
- VMS Features Summary Table- Selected VMS Features in Detailed Operations
o Change ViRobot Settings
7
o Change User Information
o Chart Period Settings/Chart Type/Analysis
o Edit Agent Settings
o Edit Remote Scan Settings/Virus Remote Scan
o Edit Group Settings
o Execute Remote Program
o Get the Installed Program/Get the Hardware List
o Get the Network Shared Folder Information
o Get the Security Patch Information
o Remote Explorer
o Remote Client Control
o Report
o Send File
o Send Message
o Settings
o View the Catalog
Chapter 6: SiteClient- SiteClient Menu- SiteClient Manager
o Part A: SiteClient Manager Main Window
o Part B: SiteClient File Menu
o Part C: SiteClient View Menu
o Part D: SiteClient Tool Menu
o Part E: SiteClient Help Menu
Chapter 7: Message Client
8
- Get Started With Message Client- How to Use Message Client
o Part A: Message Management Main Window
o Part B: Message Management File Menu
o Part C: Message Management Edit Menu
o Part D: Message Management View Menu
o Part E: Message Management Tools Menu
o Part F: Message Management Help Menu
9
Chapter 1. Before You Begin
What is ViRobot Management Server?
Part A: VMS Overview
ViRobot Management Server (VMS) is a centralized anti-virus management solution
for corporate network environments. VMS allows administrators’ to configure,
monitor and maintain a comprehensive enterprise anti-virus protection system from a
single management console. Additionally, it includes useful administrative tools such
as remote virus scan, virus report, sending files and messages, Hardware/Software
Inventory, remote client control, and client shared-folder management to monitor
possible virus attack paths.
A VMS system consists of three main components, namely a VMS SiteServer,
Management Console, and VMS SiteClient. These components can be installed on a
main server, located at the top of the company network. The main server
automatically checks and retrieves the latest virus signatures and engine updates from
Hauri’s update server. Once VMS SiteClient is installed on the client system, it will
connect to the main server over a specified time interval and download the update
files from the main server. A large corporation network can have a single or multiples
sub-servers that will connect and download updates from the main server. VMS
SiteClient can be connected directly to the sub-server to obtain updates. This
configuration reduces network loads on the main server. Figure 1.1 shows a basic
VMS’s structure in a corporation.
Chapter 1. VMS OVERVIEW
10
Figure 1.1 An Example of VMS’s Structure
Part B: VMS SiteServer
The VMS SiteServer daemon runs 24 hours a day to provide virus protection
services, gathers virus reports, and additional updated information from sub-servers
and VMS clients. Once VMS SiteServer daemon has been installed, the
administrator will see a SiteServer icon on the bottom tray, as shown in Figure 1-2.
Figure 1-2. SiteServer Icon
Part C: VMS Manager Console
The Manager Console provides various administrative tools such as remote virus
check, hardware and software inventory, along with client remote control. Based on
information collected by the SiteServer, the administrator can use the Manager
Console to display results in a more practical way. Figure 1-3 shows virus reports
from a group of VMS Clients through a pie chart.
11
Figure 1-3. Manager Console
Part D: VMS SiteClient
The SiteClient automatically checks for new updates from the VMS Main server and
installs them on the client PC. It also reports client information such as new infected files
and dynamic IP Address information to the SiteServer for centralized management. The
Main SiteClient Manager window is shown in Figure 1-4.
Figure 1-4. SiteClient Manager Window
12
VMS Feature Highlights
Centralized Management
The administrator can manage and configure client PCs in the entire network
from a single console for virus protection. The group configuration feature
enables the administrator to perform mass configuration. The administrator can
also perform remote scanning.
Enhanced Automatic Update Function
The main server automatically checks and retrieves the latest virus signatures
from Hauri update servers. Sub-servers can obtain the updates from the main
server; and subsequently, clients can get the update files from the sub-server or
main server. Robust virus protection throughout the entire network ensures all
clients and servers are updated with the latest virus signatures and scanning
engines.
Network Traffic Minimization
The administrator can stagger connection time intervals to reduce network
traffics between VMS SiteClients and the main server for virus definition and
engine updates (to reduce network traffics). Hauri provides a module-based
update function with a size of less than 200KB to minimize heavy loads on the
network traffics.
Real-time Reports
ViRobot Management Server will provide detailed reports to assist in
understanding virus trends, and infection paths. The administrator can trace
virus infection source and infection time for the entire network.
Flexible and Scalable Configuration
Administrators can easily re-organize VMS clients into groups/departments at
anytime. The main server can support up to 1,500 clients; and sub-server can
13
support up to 1,000 VMS clients depending on the network bandwidth.
Powerful Desktop Management with Remote Control Feature
With the user’s permission, the administrator can gain full remote control over
client PC to perform remote technical support, add/remove programs, drag &
drop files between server and clients, and much more. VMS also includes a
powerful network based messaging solution to facilitate communication between
the administrator and VMS clients.
Figure 1-5. Remote Client Control
Asset Management Control
To ease IT Administrator burden, VMS has incorporated the Asset Management
Control feature into this enterprise anti-virus solution. The administrator can
retrieve hardware/software inventory and export results in various formats
including Excel spreadsheet.
Security Patch and Shared Folder Management
The administrator can easily view VMS clients’ latest security patch from the
VMS Manager Console. Moreover, the Shared Folder Management feature helps
administrators control unnecessary shared folders to prevent possible virus attack
paths.
14
This chapter contains step-by-step installation procedures of the Anti-Virus ViRobot
Management Server (VMS) software. The installation process includes three parts:
Removal of earlier version of VMS (if applicable), SiteServer installation, and SiteClient
installation.
Note: Remove any anti-virus software before installing VMS system
Part I: Uninstall earlier version of VMS
If VMS software is installed on the server, it is necessary to uninstall the older versions of
VMS. In addition, the user will have to uninstall any other antivirus software such as
Norton, McAfee, PC-cillin, etc, if it was previously installed. The SiteClient will be
uninstalled before the SiteServer. The following steps will lead users to successfully
uninstall an older version of VMS software. Go to Part II if VMS will be installed for the
first time to this computer.
1. Go to Control Panel and select “Add or Remove Programs” icon, and remove the
SiteClient. Enter “agentdown” for the password, and then click OK in the
Uninstall Confirm window as shown in Figure 2-1.
Figure 2-1. Uninstall Confirm Window for SiteClient
Chapter 2. VMS Installation
15
2. Click OK in the Confirm window as shown in Figure 2.2. Do not forget to
delete SiteClient folder manually after the un-installation.
Figure 2-2 Confirmation Window: Uninstalled successfully
3. Delete the SiteClient folder under C:\ directory
4. Go to Control Panel Add or Remove Programs. Remove any other ViRobot
software such as ViRobot Professional, ViRobot Expert (XP), or ViRobot
Advanced Server.
5. Before uninstalling SiteServer, disconnect the Management Console by clicking
on icon on the upper-left corner of the Manager Console window.
6. Go to Control Panel and select “Add or Remove Programs” icon, and remove the
SiteServer. Enter “serverdown” for the password, and then click OK in the
Uninstall Confirm window as shown in Figure 2-3.
Figure 2-3. Uninstall Confirm Window for SiteServer
7. Choose “Remove” option from the Install Shield Wizard window as shown in
Figure2-4.
16
Figure 2-4. Remove Option from InstallShield Wizard
8. Click Next on the InstallShield Wizard, then click OK in the Confirm File
Deletion window
9. Delete Hauri and VMS folders from the Registry by the following procedures:
o Go to Start > Run Program, type in ‘regedt32’ or ‘regedit’ depending on
the OS.
Note: Please access the Registry Editor with caution. Do not delete
or change other information in the Registry, it may cause system
failure if registry keys are tampered.
o Go to HKEY_LOCAL_MACHINE\SOFWARE
o Delete HAURI and VMS folders
10. Go to Control Panel Add or Remove Programs. Remove any other anti-virus
software existing in your computer.
17
Part II: SiteServer Installation
SiteServer requires at least 40MB hard-disk space or larger, and Internet Explorer 4.0 or
higher. The following steps will lead users to successfully install SiteServer.
1. Insert the VMS CD into the CD-ROM drive of your computer. The AUTORUN
program will start. Click on the Install Server button from the VMS (Anti-virus
Management Server) Installation window as shown in Figure 2-5.
Figure 2-5. Start SiteServer installation
2. Click Yes in the License Agreement window after the user has read and
understood the agreement as shown in Figure 2-6. Click No to cancel the
installation.
18
Figure 2-6. License Agreement
3. Enter user name, company, and serial number for the Customer Information
window as in Figure 2-7. Serial number can be found from the User’s License
that comes with the software.
Figure 2-7. Customer Information
19
4. The default installation location is c:\ directory. However, users can navigate to
a desired destination by clicking on the Browse button in the Choose Destination
Location window as shown in Figure 2-8.
Figure 2-8. Choose Destination Location
5. Click the Next button once the desired installation destination has been chosen.
6. Click Next for Installation Review window will lead to Virus Check window
(Figure 2-9). Two options are displayed on this window. Users can decide to
perform a virus check either after or during SiteServer installation. However, it
is recommended to perform a virus check after the installation for time saving.
20
Figure 2-9. Virus Check Options
7. Click Next in the Virus Check window leads to the Server/Console window as
shown in Figure 2-10. It is recommended that users install Manager Console and
SiteServer Daemon together.
Figure 2-10. Server/Console Configuration
21
8. Clicking Next button on the Server/Console Configuration window, Server
Group Selection window will be displayed (Figure 2-11).
Figure 2-11. Server Group Selection
Main Server is chosen as the default configuration for Server Group Selection section. If
Sub-Server is selected, users have to enter the VMS Main Server IP address into the
Server field as shown in Figure 2-12.
Figure 2-12. Sub-Server is selected
22
9. Click Connection Test button to see if the server is successfully connected.
10. The User Information window will appear if: 1) user clicks ‘Next’ in the
Server/Console Configuration window (see Figure 2-11), or 2) user clicks ‘OK’
on the Connection Test depending on user’s Server Group selection. Enter the
user’s information as shown in Figure 2-13.
Figure 2-13. User Information
Note: Remember the password so that it can be used at the Logon window.
11. Click Next in the User Information window, VMS is now being installed on the
computer.
12. Once VMS installation completes, click Finish button as shown in Figure 2-14.
23
Figure 2-14. InstallShield Wizard Complete
13. Please follow the steps 14 - 21 below to configure the Proxy Server for getting
the latest updates from Hauri Update Server
14. Right click on ‘Site Server 2.0’ icon at the bottom tray, and choose ‘Settings’
option as shown in Figure 2-15.
Figure 2-15. Settings
24
15. Go to Advanced tab and click Proxy Setting as shown in Figure 2-16.
Figure 2-16. Proxy Setting
16. Enter the exact Proxy Server IP Address, and Port number as shown in Figure 2-
17.
Figure 2-17. Proxy Server IP Address and Port Number
25
17. Open up Manager Console by right click on the Site Server icon and choose
‘Manager Console’ option as shown in Figure 2-18.
Figure 2-18. Open up Manager Console
18. Enter the user name and password that were set when the administrator installed
the SiteServer.
19. Connect to the Server daemon as shown in Figure 2-19.
Figure 2-19. Connecting Server Daemon
20. Right click icon on the ‘Site Server’ icon at the bottom tool bar, and choose ‘Module Update’ option.
21. Wait for the SiteServer download the latest updates from Hauri Server, and then
start to install SiteClient. Note that the administrator can either start installing
VMS Client after installing VMS Server or creating Organization Chart (ORG
Chart) before installing VMS Client.
26
Please skip steps 22 – 30 and start to work on Part III of this document
(SiteClient installation) if the administrator decides to add
departments/groups manually at the time he/she install VMS Clients
22. Minimize the Manager Console to show the ‘Confirm’ window for creating
Organization Chart (ORG Chart) as shown in Figure 2-20. Click OK to start
creating ORG Chart. Note that making ORG Chart before installing VMS
Clients is optional. ORG Chart allows administrator searching for the
departments/groups while he/she installs the VMS clients.
Figure 2-20. Create ORG Chart
23. Type in the group’s name in the ‘Group Name’ field and click ‘Add Sub Level’
button as shown in Figure 2-21. The result is shown on Figure 2-22.
Figure 2-21. Adding Groups
27
Figure 2-22. Sales Group is added
To add more groups, enter group’s name in the ‘Group Name’ field, and click
‘Add Same Level’ as shown in Figure 2-23. The result is shown in Figure 2.24.
Figure 2-23. Add More Groups
Figure 2-24. Application Group is Added
24. To add a subgroup under Sales, hi-light Sales, type in the subgroup’s name, and
click ‘Add Sub Level’ as shown in Figure 2-25. The result is shown in Figure 2-
26.
28
Figure 2-25. Adding Subgroup to ORG Chart
Figure 2-26. Demo Subgroup is added to ORG Chart under Sales
25. Go to File Apply Department Information
26. Click OK on Apply Department Information window as shown in Figure 2-27
Figure 2-27. Apply Department Information Window
29
27. Click OK in Confirm Window as shown in Figure 2-28.
Figure 2-28. Confirm Window
28. Disconnect and Reconnect Manager Console as shown in Figure 2-19
29. Figure 2-29 shows how it looks on Manager Console after creating ORG Chart.
Figure 2-29. Group Information
30
Part III: SiteClient Installation
SiteClient requires at least 10MB hard-disk space, and Internet Explorer 4.0 or higher.
The following steps will lead users to successfully install SiteClient.
1. Connect Manager Console to the SiteServer Daemon if the user has not done so.
See step 19 of the SiteServer Installation procedure.
2. Click Install Clients button from the VMS (Anti-virus Management Server)
Installation window as shown in Figure 2-30. Note that the VMS software will
recognize your OS automatically.
Figure 2-30. SiteClient Installation
3. Enter the Main Server IP address, and then click the Test button to test
connectivity between the Main Server and Client as shown in Figure 2-31. In the
case where SiteClient is installed on the Main Server, users can enter 127.0.0.1
into the IP address field, but the actual IP Address is preferred.
31
Figure 2-31. Connection test
4. Click OK in the Connection Test window as shown in Figure 2-32.
Figure 2-32. Connection Test
5. Enter client user’s information such as Department, User Name, and Telephone
number as shown on Figure 2-33. Click Install button when all fields are
entered.
Please refer to step 6 –7 below if the administrator has set up the ORG
Chart in Part II
32
Figure 2-33. Client Information
6. Figure 2-34 shows the GUI in which the administrator has created the ORG
Chart. Click on ‘Search’ button.
Figure 2-34. Search for Groups/Department
33
7. Hi-light the Groups/Departments in which the administrator has created in the
Organization Chart setup as shown in Figure 2-35. Click OK in the Select
Department Information window.
Figure 2-35. Group/Department Selection for VMS Client
8. Enter User Name and Telephone Number, and click Install in Figure 2-34 in the
case that the administrator did not set up the ORG Chart.
9. In order to save time, it is not recommended to scan for virus at the beginning of
the installation. Click Exit button and wait for the VMS Client to finish
installing, see Figure 2-36.
34
Figure 2-36. Virus Scan Options
10. Click Ok in Confirm Window as shown in Figure 2-37.
Figure 2-37. Completion of SiteClient Installation
11. Click Exit in VMS SiteClient Installation window.
12. Go back to the Manager Console window to check if all the connected client(s)
are properly installed as shown in Figure 2-38.
35
Figure 2-38. Manager Console: Connected Client Check
36
Chapter 5. Manager Console
Purpose
An administrator may install only Manager Console on a computer to remotely administer
a VMS system. By doing so, the administrator can monitor and manage their VMS at
anytime and anywhere.
Installation Procedure
The following procedures show how to successfully install Manager Console without
installing the SiteServer Daemon.
1. Follow the VMS installation procedure and chose to install the Manager Console
only. See Figure 3-1.
Chapter 3. Manager Console Installation
37
Figure 3-1. Manager Console Selection
2. Continue with the instructions in the installation windows until the ‘Antivirus
System Logon’ window appears as shown in Figure 3.2.
Figure 3.2. Antivirus System Logon Window
The first-time default logon username and password are Administrator and admin,
respectively.
3. Before connecting the Manager Console to the server, an administrator needs to set
server Ip-Address. Go to Edit > Settings to enter the server Ip-Address, User Name,
and Password.
38
Figure 3-3. Console Configuration Window
Click on ‘Connection’ button ( ) to connect to the specified server. Administrator can
now use the Manager Console to control VMS remotely.
39
Chapter 5. Manager Console
The SiteServer Daemon is one of the core components of the VMS System. It lets the
main server collect and transfer new information from VMS clients and subservers about
virus instrustions or IP Address. Moreover, SiteServer Daemon supports connection to
the Manager Console for management control.
SiteServer Menu
An administrator can start configuring the SiteServer by right clicking the SiteServer icon
at the right-bottom tray. The SiteServer displays different menus depending on operating
systems as shown in Figure 4-1. (Please double check on this) Table 1 describes each
individual menu option for SiteSever.
Figure 4-1. SiteServer Menu
Chapter 4. SiteServer Daemon
(a) Windows 95/95/SE/ME (b) Windows NT Server/2000 Professional/XP/2000 Server/2000 Advanced
40
Table 1. SiteServer Menu OptionsMenu Option Description
Settings Allows an administrator to configure
SiteServer Management options
Manager Console Opens VMS Management Console after an
administrator enters user name and
password
Pause Service Pauses SiteSever service
Module Update Performs a manual update for the main
server
SiteServer Product Information Provides VMS SiteServer information
including server, and module version
Language Select language option for VMS
Exit Quit VMS SiteServer
Configure SiteServer Manager
Add Multiple Administrative Users
The following steps show administors how to add multiple administrative users.
- Right click on the SiteServer icon at the bottom tray and select ‘Settings’ option
- Click on the ‘Other Settings’ button on the General tab in the Management
Daemon window as shown in Figure 4-2
41
Figure 4-2. SiteServer Daemon Settings
Select the Manager tab in the ‘Other Settings’ window and click Add button
- Enter administrator’s user name and password as shown in Figure 4-3
Figure 4-3. Add Multiple Administrative User
- Click the OK button once you have finished adding new administor information
- To edit the administrator’s password, hi-light a specific manager name, and click
Edit. Enter the old password, new password, and confirm password.
42
Note: Be sure to remember your ID and password to log on Manager Console.
Configure Log Settings
- Right click on the SiteServer icon at the bottom tray and select ‘Settings’
- Click on the ‘Other Settings’ button on the General tab in the Management
Daemon window. See Figure 4-2.
- Select the Configuration tab in the ‘Other Settings’ window as shown in Figure
4-4. From ‘Information’ Storage pane, the administrator can set virus
information and condition log options.
Figure 4-4. Log History Configuration
o Virus Information: shows the maximum number of virus count to be
stored in the log tab.
o Condition Log: shows the maximum number of network connections
to be stored in the log tab.
- Click the ‘Log Settings’ option in the Configuration tab to display the ‘Log
Settings’ window as shown in Figure 4-5.
43
Figure 4-5. Log Settings
o Receive connection info of client: Keeps client server connection time
stamp in log file.
o Receive distributed info of ViRobot: Keeps ViRobot file distribution
information about the client.
Configure Scheduled Update for SiteServer
The SiteServer automatically checks and connects to Hauri’s update server for new
updates, or the administrator can schedule for connection time interval in the General tab
of the ‘Management Daemon’ window as shown in Figure 4-2. The administrator can
also set up a scheduled update for SiteServer by going through the following the steps.
- Right click on the SiteServer icon at the right-bottom tray and select ‘Settings’
- Click on the ‘Other Settings’ button on the General tab in the Management
Daemon window. See Figure 4-2.
- Click on the ‘Setting Schedule’ button on the Configuration tab to display the
Scheduled Update Wizard.
Click the ‘Browse’ button to open a previously saved update schedule, otherwise
click Next to create a new update schedule.
44
Figure 4-6. Scheduled Update Wizard
- Select either the Daily or Weekly update option, and click Next to continue
o Figure 4-7 displays the Daily update option
Figure 4-7. Daily Update Option
Select a time for update schedule
Frequency:
Once: select this option to update only one time at the
specified time.
Chosen times: select how many times you wish to
check for updates within 24 hours.
45
o Figure 4-8 displays the Weekly update option
Figure 4-8. Weekly Update Option
Select a time for update schedule
Select a day of the week to get the updates
- Click Next to view the successfully created schedule confirmation
- Click Close to finish Scheduled Update Wizard
Proxy Server Settings
In a network where a proxy server is employed to improve performance or filter requests
from clients, it is necessary to configure Proxy Server Settings in the VMS system to let
the VMS main server to download update files from Hauri’s update server. The following
steps show how to configure Proxy server settings in VMS. Chapter 2 also shows this
procedure as part of SiteServer installation.
- Right click on the ‘Site Server 2.0’ icon at the bottom tray, and select ‘Settings’.
See Figure 2-15
- Go to the Advanced tab and click Proxy Settings. See Figure 2-16.- Enter the exact Proxy Server IP Address, and Port number as shown in Figure 2-
17.
46
Configure Other SiteServer Settings
This section covers information on every tab in the SiteServer Setting options. To get to
the SiteServer Setting options, right click on the SiteServer icon at the bottom tray, and
select ‘Settings’ or just simply double click on the SiteServer icon.
. General Tab
Figure 4-9. General Tab
- Location Settings
o Antivirus Directory: displays ViRobot’s installation path
o Down Directory: displays the downloaded and stored path for latest
anti-virus modules. Click the ‘…’ button to browse to another location.
- Server Status: SiteServer can be separated into three types depending on its
function.
o File Server: responsible for file distribution in SiteServer. It sends and
receives files between the main server and clients.
o Report Server: responsible for getting report information
o Console Server: responsible for the connection between SiteServer
47
and Manager Console
- Connection Interval: the connection time interval to search for updates from an
update source such as Hauri’s Update Server, main server, or subserver. The
default value is 14,400 seconds or 4 hours. It is recommended to use this value
to ease network load.
- Other Settings: Figure 4-10 displays the ‘Other Settings’ window.
o Configuration Tab:
Figure 4-10. Other Settings Window
Agent Settings
Whether or not SiteServer will regularly confirm
network connection status
Notify a manager of an ongoing problem
automatically: SiteServer sends a message to the
manager when an abnormal problem occurs
48
Time-out Settings:
Ping Wait Time: A ping test is a network connection
test. A ‘Ping Wait Time’ value is a time-out value
when there is no response to the ping command. The
default value is 2000 ms or 2 seconds.
Socket communication time-out: A socket is used
when the SiteServer communicates with the upper-
layer server or the lower-layer client. If any problems
with socket communication occur, the time out for
SiteServer is set here. The default value is 30,000 ms
or 30 seconds.
Information Storage: Please refer to the Configure Log
Settings section
Note: For the ‘Set Scheduled’ and ‘Log Settings’ buttons, please refer to the
Configure Scheduled Update for SiteServer and Configure Log Settings
sections, respectively.
o Manager Tab: Refer to the ‘Add Multiple Administrative Users’
section for detailed information.
o Network tab:
49
Figure 4-11. VPN Option Configuration
VPN option
Mark it when the IP of the console is not correct:
Check off this option when you cannot establish
proper communication between a console and an
agent in a VPN environment.
. Advanced Tab:
Figure 4-12. Advanced Tab
- Anti-virus Server: allows an administrator to add or delete an Anti-virus
50
server’s IP Address which the SiteClient will contact and receive the latest anti-
virus updates
o Add: Click the ‘Add’ button to specify the Update Server’s IP Address.
o Delete: Select a specific Update Server and click the ‘Delete’ button to
remove it.
o Confirm: Select a specific Update Server and click the ‘Confirm’
button to test SiteClient connectivity to the Update Server.
- Select Main/Sub Server: Allows an administrator to make the intended
installation system to be a main server or a sub-server.
- Connection Protocol: Allows an administrator to use either HTTP or FTP
protocol for the connection between the main server and Hauri’s Update Server.
It is recommended to use HTTP protocol for better connection and downloading
speed.
. Log Tab:
Log tab displays information regarding to connectivity between VMS client and
SiteServer, Manager Console connectivity, information and results on file transfering
between server and VMS clients.
51
Figure 4-13. Log Information
- Save Log: allows administrators to save Log information to a text file format.
- Delete: allows administrators to remove selected log(s)
. Status Tab:
Figure 4-14. Status Information
- Connected Clients: displays the number of VMS clients that are currently
52
connecting to SiteServer.
- Client in Service: displays number of VMS clients that are using SiteServer
services such as file tranfering, and other remote command services. To view
only VMS clients which are receiving files from SiteServer, check off the ‘View
the user receiving the file’ option
. Info Tab:
The Info tab dipslays SiteServer information such as server, company, department, user
name, and phone number. Once Server name and IP Address have been registered,
changing them should be done with care.
Figure 4-15. Server’s Information
53
Chapter 5. Manager Console
Manager Console provides various administrative tools such as remote virus scan, virus
report, hardware and software inventory, along with client remote control. The
administrator can manage and configure the entire client PCs in the network from a single
console.
Starting Manager Console
There are two ways to start Manager Console depending on what has been installed on the
system.
Method 1: This method is used when both Manager Console and SiteServer Daemon are
installed on the system.
- Right click on the SiteServer icon on the bottom tray, and select Manager
Console. Figure 5-1 illustrates this.
Figure 5-1. Start Manager Console (Method 1)
Chapter 5. Manager Console
54
- Enter username and password into the AntiVirus System Logon window, as
shown in Figure 5-2.
Figure 5-2. Logon Window
Method 2: This method is used when only Manager Console is installed on the system.
- Go to Start > Programs > VMS Server 2.0 > Manager Console, as shown in
Figure 5-3.
Figure 5-3. Start Manager Console (Method 2)
- Enter username and password into the AntiVirus System Logon window.
Note: Username and password can be changed from Settings Option in Manager
Console.
Note: A message displays ‘Could not download the file from the server. Do you want to
use the existing files?’ when you click the ‘Connect to Daemon’ button on the left
corner of Manager Console, this implies that the manager ID and password have been
55
changed from Daemon setup. The information you have entered is not the same as that
which was registered with SiteServer Daemon.
Manager Console Overview
Figure 5-4. Manager Console
Menu Bar
Tool Bar
Tool Bar
56
Organization Information Pane
Figure 5-5. Organization Information Pane
Organinzation Information view allows an administrator to configure or rearrange a
company organization chart. The administrator can clearly see which subserver or VMS
clients are connected to his/her VMS. To manage a certain VMS client, an administrator
can simply hi-light it, and employ any administrative tools from the Manager Console.
- All: This is a default node. The administrator can add/delete groups or VMS
client starting from this top node. You can change ‘All’ node to any other name.
- Unknown: This is a default node.
Client Information Pane
Figure 5-6. Client Information Pane.
57
This pane displays client information for selected group(s), or client(s) including User
Name, Group Name, IP Address, Recent Connection Date, Computer Name, Telephone
Number, Vaccine Date, Manage Code, and Resident Scan Status. The administrator can
select the ‘All’ node to get the indicated information from all sub-servers, and VMS
clients that are connected to the SiteServer. However, the administrator can also choose
to view All, Normal, Failure, or just Server nodes by selecting each option from Edit >
Nodes.
Virus Information Pane
Figure 5-7. Virus Informatio Pane
The Virus Information Pane displays virus infection information from selected client(s)
which includes Virus Name, Infected Time, Infected File Name, Repair Status, what
method ViRobot has used to detect a virus, Version, Computer Name, and Group Name.
Right click on the virus infected file that has the ‘Failed to Repair’ or ‘Un-Repairable’
status and select the Import Infected File option to retrieve the infected file from the
client.
The following repair status information can be shown at the Repair Status field.
- Repaired: Infected files are safely repaired
- Fail to repair: Repair has failed. Please send the infected file to Hauri
Customer Support Center.
- Delete: The files have been deleted because they were infected by over-writing
or backdoor viruses. These files are created by viruses and have nothing to do
58
with your system.
- Overlapped: In ViRobot, a file infected by several viruses should be repaired
several times. You will see this message when you stop in the middle of the
repair process. It indicates that the file is not completely virus-free. Select these
files to repair them again.
- Access denied: For viruses exclusive to Windows, the infected file is often not
accessible. When you see this message, use a clean boot disk and run ViRobot
from DOS to repair.
- Repair after decompresssion: You see this message when a compressed file
can be diagnosed but not repaired. Decompress the file into a temporary folder
and use ViRobot to scan and repair the file again.
- Repair after decryption: Sometimes, documents infected with macro viruses
are locked with a password. ViRobot cannot repair these files. Please unlock the
document and try again.
- New Virus: You will see this message when any new viruses are found. Please
send the infected file to our Customer Support Center so that we can send the
repair pattern back to you
- Suspected: You will see this message when ViRobot detects a virus using
unknown virus detection functions. Please send the supposedly infected files to
HAURI. We will send you our results.
59
Log Information Pane
It displays informtion that SiteServer has processed in the Manager Console.
Figure 5-8. Log Information Pane
- Connection Tab: displays connection activity and file transfer between
SiteServer and VMS clients including their usernames, Ip Addresses, and time
stamps.
- Virus Tab: displays virus information from VMS clients including repair status,
infected username, IP Address, and virus name.
- Delete Log ( ): removes selected log information from Log Information Pane.
- Save Log ( ): saves log information from Log Information Pane to a text file.
Another way to save log is to select the Save Log option from the File menu on
the Menu bar.
Menu and Tool bar
The Menu and Tool bar contains VMS administrative tools to monitor and analyze
information collected from VMS clients. Please refer to VMS Feature Summary for more
information about general VMS features.
60
VMS Feature SummaryTable 2 summarizes features in VMS. Note that any feature with an ‘*’ next to it is
discussed more closely in the ‘Selected VMS Features and Detailed Operations’ section of
this chapter.
61
Table 2. VMS Feature SummaryMenu/
Tool BarIcon Feature Description
File
SiteServer
Daemon
Connection
Allows an administrator to connect Manager Console to
SiteServer Daemon, in which the SiteServer's IP Address is
specified via the Manager Console's Settings option. Click on
the 'Connection' icon again to disconnect.
Save Data
Saves Manager Console data including organization node
information (Sites.ip), virus infection information
(Viruses.date), File Distribution (DistInfo.dat), ViRobot
Distribution Information (VrDist.dat), client software installed
list (IvntSoft.dat), and client hardware installed list
(IvntHard.dat). These files are saved under c:\SiteServer\
Console, and used for the next Manager Console access. It is
recommended to backup these files regularly.
- Save Node Saves Manager Console's node information.
- Report*Creates virus, software, and hardware reports. Reports can be
in Excel format. Currently, VMS supports Excel 7.0
- Save Log Saves Log file
- Delete Log Deletes selected log(s)
View the
Catalog*
Exports Client Information, Virus Information, Log
Information, Client Software, and Hardware list to a text file.
Save the
Catalog
Saves Client Information, Virus Information, Log Information,
Client Software, and Hardware list.
_Export Virus
Logs
Allows an administrator to export virus information for a
selected time period to a file. The administrator may choose to
leave log information in Manager Console.
_Import Virus
LogsAllows an administrator to retrieve a virus log
_ Exit Closes the Manager Console window
* More detail information is available in 'Selected VMS Features and Detailed Operations' section
62
Table 2. VMS Feature Summary (cont.)Menu/Tool
BarIcon Feature Description
Edit
_ Delete Deletes selected node(s)
_ Nodes
Allows an administrator to view different node types in the
Client Information Pane, namely all, normal, failure, and
server nodes.
_ Turn off all
Lets administrators recognize non-active computers in order to discard non-active nodes in Manager Console. Once the “Turn-off-all” feature is executed, all the client nodes are grayed out. For active computers, their nodes will become blue again when connected. Non-active nodes will remain gray until each of their connection intervals ends. Therefore, administrators can determine which nodes are non-active by looking at the color of the nodes.
_Sort
Client/Group
Allows administrators to re-arrange client/group nodes by
simply clicking and dragging.
Add Server Add New Server
Add Group Add New Group
Add Client Add New Client
PropertiesLets administrators get more information about the selected
client or server.
Settings*
Allows an administrator to change server's IP Address, user
name, passwords, and other manager configurations. An
administrator can also use this feature to switch username and
password while using Remote Manager Console.
* More detail information is available in 'Selected VMS Features and Detailed Operations' section
63
Table 2. VMS Feature Summary (cont.)Menu/
Tool BarIcon Feature Description
View
Console
Lets an administrator view different panes in the Manager
Console window. Check off the Nodes, Client Info, and
Work Log options to view organization information, client
information, and log information panes, respectively.
_ View all under selected node
Check off this option to view all clients under the selected node.
_ View Infected Files
Displays a temporary folder containing infected files from Window Explorer (c:\SiteServer\Console\Viruses)
_ Anti-virus module folder
Displays the directory containing antivirus module updates downloaded from Hauri Update Server.
Chart Period Settings*
Selects a time period for which to display virus information
Chart Type*
Selects a chart type to use in displaying virus information.
Refer to 'Chart Period Setting' in the Selected VMS
Features and Detailed Operations section.
_ Language Selects language options including Korean, English, Chinese, and Japanese.
Tools
Network Test Acts as a ping function which checks clients’ connection statuses.
Agent Test Determines which clients are connected to the VMS
_ Pause/Restart Sub-server Pauses and restarts selected sub-server.
_ Induce Connection
Provides emergency updates to all clients. Clicking on
'Induce Connection' will connect client agents to the VMS
server and let them check for new updates. Any new
updated files will be downloaded into the client agents'
systems.
_ViRobot Resident
PausePauses the real-time monitoring for selected client(s).
_Virobot Resident
RestartRestarts the real-time monitoring for selected client(s)
Edit Agent Settings* Remotely modifies client’s settings
Send Message* Sends instant messages to clients.
64
* More detail information is available in 'Selected VMS Features and Detailed Operations' section
Table 2. VMS Feature Summary (cont.)Menu/Tool
BarIcon Feature Description
Tools
Send File*
Sends files to a specific directory in a client's computer.
Users can either type in a desired directory or use one of
the available hard coded directories.
Virus Remote
Scan*
Remotely checks VMS clients for viruses. It runs in VMS
clients' background. Refer to 'Edit Remote Scan Settings'
in the Selected VMS Features and Detailed Operations
section.
Edit Remote Scan Settings*
Sets up virus scanning configurations for remote virus scan.
Get the installed program list*
Retrieves an installed software list from a selected client(s).
Get the Hardware list*
Retrieves a Hardware list from a selected client(s). Refer to 'Get the installed program list' in the Selected VMS Features and Detailed Operations section.
_ Change User Information*
Promps users to enter new name, department, and telephone number.
Edit Group Settings*
Configures ViRobot General, and Restrict Policy settings for a selected group.
_
Change ViRobot
Settings*
Changes ViRobot configurations at client computer
including Scanner, Scheduled Virus Scan, StartUp,
Option, Exclude Zone, Restrict Policy, and Range.
Import Infected File*
Imports infected files from a client(s). The client's approval is required.
Execute Remote Program*
Provides remote access to client computers in order to execute computer system files or VMS system files.
Remote Explorer*
Remotely connects to a client for file transferring or
browsing the client's computer. The client's approval is
required before the Remote Explorer process begins.
Remote Client Control*
Remotely controls a client. The client's approval is required.
Remote Close Windows Shuts down or restarts selected remote client(s)
_Export Address
Book For Distribution
Allows administrators to send out scripts from the installation CD to clients listed in the address book. This feature is used along with scripts from the installation CD.
_ Find Uninstall Allows administrators to see any IP Address on which
65
User VMS client is not installed.
66
Table 2. VMS Feature Summary (cont.)Menu/Tool
Bar Icon Feature Description
Tools
_ Manage Duplicate user
Allows an administrator to find out which VMS client nodes are shown more than once in the Organization Pane of the Manager Console. The administrator can easily delete any duplicated nodes.
_
Creating Department
Information (ORG Chart)
Creates an organization chart to be displayed in the Organization Information Pane. Refer to step 22 of SiteServer Installation in Chapter 2 for more information on how to create an ORG Chart.
Help
Help Topic Leads to Help Menu for VMS System
_ Lock Manager Console
Minimizes Manager Console to the bottom tray. To unlock Manager Console, double click on the ( ) icon, and enter administrator password.
_ About Manager Console
Displays Manager Console information including module version, module creation date, and client IP Address on which Manager Console is installed.
Additional Features in Tool Bar
View/Hide Toggles between turning ON/OFF the Organization Information Pane.
Expand Expands the ORG chart tree from the Organization Information Pane
CollectMinimizes the ORG chart tree from the Organization Information Pane. Note that this can be done only with the lower node levels.
Node Information
Allows administrators to select from the Node drop down list containing the node types that can be displayed in the Client Information Pane. The 'All Nodes' option lists all clients that are currently connected. The 'Normal Node' option lists only normal clients after a Network Test. The 'Failure Node' option lists only abnormal clients after a Network Test. The 'Server Node' option lists only sub-servers.
* More detail information is available in 'Selected VMS Features and Detailed Operations' section
67
Table 2. VMS Feature Summary (cont.)Menu/Tool
Bar Icon Feature Description
Additional Features in Tool Bar
Distribution Information
Allows administrators to select from the Distribution drop down list a distribution display option, namely File Distributribution Information or ViRobot Distribution Information. File Distribution Information shows the file information that the SiteServer distributes to the clients, whereas ViRobot Distribution shows what ViRobot file distribution the SiteServer has transfered to the client .
Analysis*
Allows administrators to view either virus types or infected users in different chart types. Refer to 'Chart Period Setting' in the Selected VMS Features and Detailed Operations section.
Inventory Information
Selects from the Inventory drop down arrow to display either a software or hardware list.
Security Information
Selects from the Security drop down arrow to display either shared folders or security patch information.
_ InputA quick way for the administrator to search for a node from the Organization Information Pane by entering the IP Address or node name in the Input field.
Back Allows an administrator to go back to the the previous screen in the Manager Console window.
Next Allows an administrator to go forward to the next displayed screen in the Manager Console window.
Up Allows an administrator to move up to the parent node in the Manager Console window.
Delete Log Deletes the selected log(s) in the Log Information Pane.
Save Log Saves the logs in the Log Information Pane.
Get the Network Shared Folder Information*
Retrieves selected client's shared folders. Administrators can remotely remove clients' shared folders.
Get the Security Patch Information* Retrieves selected client's security patch information.
Execute Port Scanner
Allows an administrator to enter a block of IP address, and retrieve a specific port's status.
68
Selected VMS Features and Detailed Operations
This section describes how to use and configure selected features in VMS. For your quick
reference, here are the VMS features which we will discuss in the same order they are
listed.
1. Change ViRobot Settings
2. Change User Information
3. Chart Period Settings/Chart Type/Analysis
4. Edit Agent Settings
5. Edit Remote Scan Settings/Virus Remote Scan
6. Edit Group Settings
7. Execute Remote Program
8. Get the Installed Program/Get the Hardware List
9. Get the Network Shared Folder Information
10. Get the Security Patch Information
11. Remote Explorer
12. Remote Client Control
13. Report
14. Send File
15. Send Message
16. Settings
17. View the Catalog
69
1. Change ViRobot Settings
The administrator can easily remotely change the client’s ViRobot setting options. Go to
Tools > Change ViRobot Settings to open up the ‘Remote ViRobot Configuration’
window, as shown in Figure 5-9.
Figure 5-9. Remote ViRobot Configuration Window
- Scanner Tab: This tab allows an administrator to configure ViRobot scanning
options.
o When a virus is detected:
Repair automatically: cleans the infected file automatically
70
when a virus is detected.
Show Repair Window: displays virus information window.
Enable Sound: makes a sound when a virus is detected
o Advanced Scan:
Include subfolders: automatically scans subfolders when the
parent directory is selected for scanning.
Backup the infected: automatically saves an infected file in the
Backup bin.
Compressed Files: detects and repairs infected compressed
files. It is possible to set detection and repair of up to 5 levels
of file compression.
o If the virus overwrites a file:
Delete File: Removes a file that is overwriten by a virus. This
kind of file is created by a virus and has nothing to do with
your system.
o Files that you want to scan:
All Files: Configures for ViRobot to scan all files.
Executables: Configures for ViRobot to scan just the files
with executable extensions.
MS-Office Files: Configures for ViRobot to scan just the
Microsoft Office files.
- Scheduled Virus Scanning Tab: This allows administrators to setup scheduled
scanning configurations.
71
Figure 5-10. Scheduled Virus Scanning Tab
o Schedule Configuration: Check off the Scheduled Configuration
option to start scheduling virus scan. Select a day, time, and target
scanning directory for virus scan. It also has a ‘ScreenSaver’ scanning
option which performs scan when screen saver is on. Check off the
‘Hide Scheduled Scan’ option for background scheduled virus scan.
o Initialize Schedule of user’s: This option is used when you wish to re-
schedule the remote virus scan. The following steps show you how to
re-schedule the remote virus scan setting.
Check off the ‘Initialize Schedule of user’s’ option
Click OK in the ‘Remote ViRobot Configuration’ window
Go to Tools > Change ViRobot Settings to re-open the ‘Remote
72
ViRobot Configuration’ window.
Check off the ‘Schedule Configuration’ option, and select the
day and time to perform remote virus scan.
- StartUp Tab: This allows administrator to configure ViRobot scanning options
upon the client’s system startup.
Figure 5-11. StartUp Tab
o StartUp:
Load ViRobot Resident: Enables ViRobot real-time monitor
when a client computer starts up.
Scan the Boot sector upon restarting: Configures ViRobot to
scan boot sector when a VMS client restarts his/her computer.
73
Scan the Folder upon restarting: performs virus scan on
selected folders when you start Windows. This feature only
supports Windows 9X.
- Option Tab: This allows administrator to configure other ViRobot
configurations.
Figure 5-12. Option Tab
o R-mouse: Check off the ‘Enable R-mouse pop-up menu’ option to
ultilize the ViRobot short cut in the right mouse menu. This option is
intentionally grayed to let VMS clients configure it to their own
preferences.
74
o MacRobot: Check off this option in this pane to scan MS-Office files
for macro viruses.
o Connect to Advanced Server: Check off this option to connect the
client to ViRobot NT Server whenever ViRobot runs. This option is
activated when the administrator has an alternative server that is
installed with the ViRobot Advanced Server version.
- Exclude Zone Tab: The administrator can specify directories, files, and
extentions that are not to be scanned, as shown in Figure 5-13.
To exclude a directory from scan, click the Add button ( ), type in a
directory path (directory path or just directory name?), and click OK.
To remove a selected directory from the Exclude Scanning List, hi-light
the directory on the Excluded Folder list and click the Delete button (
).
To exclude a file from scan, click the Add button, type in the selected
file path, and click OK. To remove a selected file from the Exclude
Scanning list, hi-light the the file on the Excluded File list and click
Delete button.
To exclude an extension from scan, type in the intended extension, and
click the Add button. To remove a selected extension from the Exclude
Scanning list, hi-light the extension on the Excluded Extension list and
click the Delete button.
75
Figure 5-13. Exclude Zone Tab
Restrict Policy Tab: An administrator can restrict a VMS client from changing
certain ViRobot configurations using this Restrict Policy Tab, as shown in Figure
5-14
Add/Delete
76
Figure 5-14. Restrict Policy Tab
o ViRobot Resident Password: Check off ‘Change Settings’ option to
enter password for stopping VMS Client real-time monitor. VMS
Client will not be able to stop ViRobot real-time monitor without
entering the specified password in this tab.
Set ViRobot Resident Password: select ‘Set ViRobot
Resident Password’ option and enter a password. This
illustrates in Figure 5-15.
Figure 5-15. Set ViRobot Resident Password
77
Undo ViRobot Resident Password: select this option to
remove a password required for stopping ViRobot real –time
monitor.
o Permit or Intercept of ViRobot Configuration: Check off the
‘Change Settings’ option to configure ViRobot settings for selected
VMS clients
Permit Scan (or Repair): Uncheck this option to remove
clients’ ability from editing the Repair/Scan tab in the setting
configuration.
Permit Startup: Uncheck this option to remove clients’
ability from editing the Start Up tab in the setting
configuration.
Permit Options: Uncheck this option to remove clients’
ability from editing the Options tab in the setting
configuration.
Permit Resident Scan: Uncheck this option to remove
clients’ ability from editing the Resident Scan tab in the setting
configuration.
- Range Tab
Check off this option to apply remote ViRobot configuration to all VMS Clients
that are connected to this particular server. This is illustrated in Figure 5-16.
78
Figure 5-16. Apply Remote ViRobot Settings to All Clients
2. Change User Information
This feature allows a user to change his/her information including username, telephone
number, and department name. Both the administrator and user need to get involved in
this change user information feature.
- On the administrator’s side (at the Manager Console):
o Hi-light ‘All’, a group, or a specific client from whom you want to get
new information about username, telephone number, and department.
o Go to Tool > Change User Information
o A ‘Change Remote User Information’ window is displayed as shown in
Figure 5-17.
79
Figure 5-17. Remotely Change User Information
o Select your request information from VMS client(s)
Changing Name: Check off this option to request the VMS
client to enter a new name.
Changing Telephone: Check off this option to request the
VMS client to enter a new phone number.
Changing Department: Check off this option to request the
VMS client to enter a new department name.
Computer Name use instead of Name: Check off this otpion
to display computer name instead of username in the
Organization Information pane of the Manager Console.
80
o Attaching Department (ORG Chart) Information: Check off the
‘Changing Department’ option to activate ‘Attaching Department (ORG
Chart) Information’.
Figure 5-18. Attaching Organization Chart
Browse for saved organization chart information. Refer to
steps 22-30 in Part II of Chapter 2 to create an organization
chart.
Permit enter User-Type: The administrator allows a client to
enter new Department name.
Permit select middle group node: The administrator allows a
client to select a sub-group under a Department.
o Click OK to send your requests to the selected VMS client(s)
- On the VMS client’s side:
o A ‘Changing User Information’ window appears requesting to enter new
user’s information, as shown in Figure 5-19.
81
Figure 5-19. Enter User’s New Information
o Enter requested information
o Click ‘Search’ and select Department Name when an organization chart
is attached, as shown in Figure 5-20.
82
Figure 5-20. Select Department Name
o Click OK to send updated information back to the Manager Console.
3. Chart Period Settings/Chart Type/Analysis
The administrator can analyze virus information by charting it with specified date range
using the following steps.
- Go to View > Chart Period Settings
- Select the starting date and ending date of virus information displayed period
- Go to View > Chart Type and select a chart type from the dropdown list
including Pie, Bar, Line, and Area chart.
- Click on the ‘Analysis’ button ( ) on the top Tool bar to view the virus
information chart, as shown in Figure 5-21. It is possible to diplayed virus
information based on virus type, or infected client, by selecting Viewpoint of
Virus, or Viewpoint of User, respectively.
83
Figure 5-21. Virus Information Pie Chart
- Right click on the chart to select more options. Figure 5-22 illustrates this.
Figure 5-22. Right Click Menu Options
- To change the period settings or chart type, go back to View > Chart Period
Settings, or View > Chart Type.
4. Edit Agent Settings
The administrator can remotely setup VMS Client configuration using Edit Agent
Settings. Figure 5-23 displays the Client Environment Settings window when he/she
selects Edit Agent Settings from the Tools Menu.
84
Figure 5-23. Client Environment Settings Window
- General Tab: allows an administrator to change VMS Client’s main server and
client’s connection interval. It also shows the anti-virus installation directory,
and temporary download directory for update files along with other agent’s
information.
o Server or Sub-Server Address:
Add: allows an administrator to enter server’s IP address to
which the client will connect to download update files.
Delete: hi-light a server IP Address, and click the Delete
button to remove it from the server list.
Confirm: hi-light a server IP Address, and click Confirm to
test connectivity between client and server.
o Location Settings: displays the anti-virus installation directory, and
85
temporary download directory for update files.
o Connection Interval: allows an administrator to configure client’s
connection interval to check for new update files from the server. This
option gives the administor an option to stagger connection interval
among different VMS clients for downloading update files to reduce
network traffic.
o Other Information in the General Tab: other client information are
included in General Tab for the administrator’s convenience.
Agent File Date: displays update agent file date
ViRobot Engine: displays ViRobot Engine date
ID: displays client’s unique identification
- User Settings Tab: allows administrator to edit client’s information such as
Name, Department, Telephone, Manager Code, and Memo. Manager Code is
used as an identifier when central management systems from other anti-virus
software are also implemented.
86
Figure 5-24. User Settings Tab.
- Restrict Policy Tab: allows an administrator to apply a restrict policy to
selected VMS Clients in order to prevent them from configuring certain ViRobot
options.
Figure 5-25. Restrict Policy Tab
87
o Lock Settings: allows administrator to select the locking configuration
option in the Client Configuration window for selected VMS Client(s)
from the dropdown list. To get to the Client Configuration window,
right click on the SiteClient icon ( ) on the system tray, and select
‘Setting Configuration’ Option.
For All: gives full permission to clients for editing the Client
Configuration window.
Only General Tab: select this option to remove clients’ ability
to edit General Tab in the Client Configuration window, as
shown in Figure 5-26. Clients cannot change any information
from General Tab including Server IP Address and Connection
Interval.
Figure 5-26. General Tab is Restricted in Client Configuration Window
88
Only Settings Tab: select this option to remove clients’
ablility to edit Settings Tab in the Client Configuration
window.
Only User name/Department: select this option to remove
clients’ ability to edit User name and Department information
included in Settings Tab.
Except All: select this option to remove clients’ ability to edit
anything in the Client Configuration window.
o Set Client Uninstallation Password: allows an administrator to
change the uninstallation password as shown in Figure 5-27. The ‘No
Password’ option can also be selected by checking off ‘No Password’.
Figure 5-27. Setup Client Uninstallation Password
o Setting Restrict Update Time of Antivirus: allows an administrator to
restrict update time to prevent network jams at peek hours. Clients
cannot perform update at restricted hours. See Figure 5-28.
89
Figure 5-28. Set Restrict Update Time
Setting Restrict Time: check off this option and select the
peek hours.
Cancel Restrict Time: removes the restricted update time.
- Display Tab: allows an administrator to set displayed notice options for the
client. This illustrates in Figure 5-29.
Figure 5-29. Display Tab
90
o Auto-Update Windows: displays Update window during an updating
process on client’s system.
o ViRobot Resident: displays the ViRobot Resident icon on client’s
system tray.
o Message:
Instant Message: un-check this option to avoid receiving
instant messages from the touch screen application such as
PDA or ATM.
Windows NT Message: check off this option to display
messages from Manager Service for Windows.
5. Edit Remote Scan Settings/Virus Remote Scan
The administrator can perform a virus remote scan from the Manager Console for
connected clients. The following steps show how to remotely scan for viruses using
Manager Console, including editing remote scan configuration on client’s system.
- Go to Tools > Edit Remote Scan Setting or click on the Edit Remote Setting icon ( )
on the Left-Tool-Bar to configure what to be scanned on the client’s computer.
- Start to configure the ViRobot Option window as shown in Figure 5-30.
91
Figure 5-30. ViRobot Option Window
Scan Tab:
o Select Drives and Folders:
Local drive: check off this option to perform remote virus
scan on client’s local drive.
Folder: check off this option to add specific folders to be
scanned during remote virus scanning.
To add a folder to the remote virus scan list, enter its
directory, and click Add the button, as shown in
Figure 5-31.
92
Figure 5-31. Add a Folder to the Remote Virus Scan List
To remove a folder from the remote virus scan list, hi-
light its directory, and click the Delete button.
o File Type:
All: Performs remote virus scan on all files.
Executable (EXE, COM, DLL): Performs remote virus scan
on executable files only.
Document (DOC, XLS, DOT, XLT, etc): Performs remote
virus scan on document files only.
Extensions (COM; EXE; DOC; XLT): Performs remote
virus scan on specified file extensions, as shown in Figure 5-
32.
Figure 5-32. Specified File Extensions For Remote Virus Scan
93
Compressed: check off this option to select compressed file
level for remote virus scan using the up, and down arrows
Sub-Folders: check off this option to include sub-folders for
remote virus scan.
Configuration Tab:
Figure 5-33. Configuration Tab
o When a virus is detected: lets an administrator decide what to do
when a virus is detected.
Display Report: Only displays a report when a virus is
detected.
Repair Automatically: Automatically repairs the infected file
when a virus is detected.
o When a virus overwrites a file: lets the administrator decide what to
94
do when a virus overwrites a file.
Do not create backup: Not to backup the infected files.
Create backup: Create a backup for the infected files.
Exclude Zone Tab:
Figure 5-34. Exclude Zone Tab
o Directories: allows an administrator to enter directories that are to be
excluded from remote virus scan.
To add a directory to an exclude scanning list, click the Add
button, and enter the full directory path or browse for a specific
directory.
To remove a directory from an exclude scanning list, hi-light
the selected directory, and click the Remove button
o Files: allows an administrator to enter files that are to be excluded from
remote virus scan.
95
To add a file to an exclude scanning list, click the Add button,
enter a full file path name or browse for a specific file, and
click OK. This is illustratrated in Figure 5-35.
Figure 5-35. Specify File Name To Be Excluded
It is also possible to choose files from a specific directory that
are already hard coded in the VMS program from the drop
down list.
%WinDir%: c:\WINNT (or Windows for Win9x)
%WinSysDir%: c:\WINNT\System32 (or c:\
WINDOWS\System for Win9x)
%CommonFilesDir%: c:\Program Files\Common
Files
%ProgramFilesDir%: c:\Program Files
%TempDir%: c:\Documents and Settings\Default
User\Local Settings\Temp
To remove a file from an exclude scanning list, hi-light the
selected file, and click the Remove button.
o Extensions: allows an administrator to enter file extensions that are to
be excluded from remote virus scan.
To add an extension to an exclude scanning list, enter the
96
extension name in the empty field, and click the Add button, as
shown in Figure 5-36.
Figure 5-36. Specify Extension Name To Be Excluded
To remove an extension from an exclude scannng list, hi-light
the extension name, and click the Remove button.
- Once the administrator has finished editing virus remote scan settings, go to Tools >
Virus Remote Scan or click on the Virus Check icon ( ) on the Left-Tool-Bar to start
performing remote virus scan in the selected client’s computer.
6. Edit Group Settings
This option allows an administrator to edit certain information for a particular group,
including department name, connection interval, server IP Address, restrict policy, and
client’s display options.
97
Figure 5-37. Edit Group Settings Window
- General Tab:
o General: allows an administrator to enter a new Department name for
the selected group. Check off ‘Change User Name as Computer Name’
option to display Computer Name for the client nodes in the
Organization Information Pane of the Manager Console.
o Connection Interval: Enter a connection time interval for clients to
connect to server to download update files.
o Server Settings: Click the ‘Add’ button to enter Server or Sub-Server
Ip Address for the selected group.
- Restrict Policy Tab: Please refer to Restrict Policy Tab in the Edit Agent
Settings section for information about this tab.
- Display Tab: Please refer to Display Tab in the Edit Agent Settings section for
information about this tab.
98
7. Execute Remote Program
This feature allows administrators to execute a program on a remote computer that is
connected to the SiteServer. The following steps illustrate how to use the Execute Remote
Program feature.
- Go to Tools > Execute Remote Program or click on the ( ) icon on the Left-
Tool-Bar
- Enter the executable file directory path, as shown in Figure 5-38.
Figure 5-38. Execute Remote Program
- Figure 5-39 displays executing results
Figure 5-39. Execute Remote Program Results
o Total Count: Displays the total number of selected clients on whose
computers to perform remote execution
o Success Count: Displays the number of clients on whose computers
the ‘Execute Remote Program’ command was successfully executed
from the Manager Console.
99
o Failure Count: Displays the number of clients on whose computers the
‘Execute Remote Program’ command has failed to execute from the
Manager Console.
8. Get the Installed Program/Get the Hardware List
This feature allows an administrator to retrieve clients’ installed software, and hardware
list. Additionally, it is possible to remove clients’ software with their approval. The
following steps illustrate how to get the installed software information on selected
client(s)
- Hi-light ‘All’, a group, or a specific client from whom you want to get installed
software information.
- Go to Tools > Get the installed program list, or click on the ( ) icon on the
Left-Tool bar
- Click OK on the execution results window that shows Total Count, Success
Count, and Failure Count information
- Go to the ‘Inventory’ button on the Top-Tool bar, and select ‘Software Propeties’
from the drop down list, as shown in Figure 5-40.
Figure 5-40. Retrieve Software List
- Installed software list is displayed in the Manager Console. It is possible to
make a report of this software list. The Report section will discuss in more detail
on how to do so.
100
Figure 5-41. Installed Software List
- Right click on a specific software on the list to bring up more option menus.
Figure 5-42. Right Mouse Menu
o Copy Item: Allows to copy selected software name
o Save As File: Saves the software list into a text file
o Remote Uninstall: Remotely uninstall selected software. Note that it
is necessary to have client’s approval to perform this action
o Show Installed Clients: displays selected software users only
o Show Non-installed Clients: displays only users that do not install
selected software item.
To retrieve hardware information, here are the steps.
- Hi-light ‘All’, a group, or a specific client from whom you want to get hardware
information.
- Go to Tools > Get the installed program list, or click on the ( ) icon on the
101
Left-Tool bar
- Click OK in the execution results window that shows Total Count, Success
Count, and Failure Count information
- Go to the ‘Inventory’ button on the Top-Tool bar, and select ‘Hardware Propeties’
from the drop down list.
- Figure 5-43 displayed hardware list in the Manager Console. It is possible to
make a report of the hardware list. Refer to the Report section for further
information.
Figure 5-43. Hardware List
9. Get the Network Shared Folder Information
This feature enables an administrator to retrieve shared folder information on VMS Client
computers. It helps to know which folders are shared so that the administrator can narrow
down possible virus infection paths through suspected shared folders. The steps shown
below describe how to get the network shared folder information.
- Click the right arrow button ( ) at the lower section of the Left-Tool bar
- Click the ‘Get thenetwork shared folder information’ icon ( )
- Click the OK button in the execution result window
- Click the ‘Security’ button on the Top-Tool bar, and select ‘Share Information’
from the dropdown arrow, as shown in Figure 5-44
102
Figure 5-44. Get Client’s Shared Folder Information
- A list of shared folders is displayed in the Manager Console
Figure 5-45. Shared Folder List
- Right click on a specific shared folder to get more options in controling shared
folders on VMS client computers.
Figure 5-46. Right Click Menu For Shared Folder
o Apply Read Only: allows administrator to change selected shared
folder to read only permission.
o Apply Full Control: allows administrator to change selected shared
folder to Full Controll permission.
103
o Remove Share: allows administrator to remove a selected shared
folder.
o Apply all shares to Read Only: allows administrator to apply read
only permission to all shared folders.
o Remove all shares: allows administrator to remove all shared folders
10. Get the Security Patch Information
An administrator can get VMS client’s security patch information directly from the
Manager Console. It is important for the administrator to keep track of updating the
security patch for the clients to prevent possible virus instrusion. To remotely check for
client’s Security patch information, go through the following steps.
- Click the right arrow button ( ) at the lower section of the Left-Tool bar
- Click the ‘Get the security patch information’ icon ( )
- Click the OK button in the execution result window
- Go to the ‘Security’ button on the Top-Tool bar, and select ‘Share Information’
from the dropdown arrow, as shown in Figure 5-47
Figure 5-47. Select Security Patch Information Option
- Figure 5-48 displays client’s security patch information
104
Figure 5-48. Security Patch Information
11. Remote Explorer
The Remote Explorer feature in VMS allows administrator to remotely manage client’s
files. To perform this feature, the administrator need to have the client’s permission. The
following steps show how to remotely explore a VMS client.
- Hi-light a specific client in the VMS Manager Console
- Go to Tools > Remote Explorer, or click the ‘Remote Explorer’ icon ( )
- Type in a remote explorer request to the client, and click OK.
Figure 5-49. Remote Explorer Request
- On the VMS Client computer, a window opens up with the Approve or Reject
option as shown in Figure 5-50.
105
Figure 5-50. Approve or Reject Option on VMS Client
- From the Manager Console, the administrator can view the VMS client computer
when the client approve administrator’s request. This is illustrated in Figure 5-
51.
Figure 5-51. Remote Explorer Window
o The upper part of the Remote Explorer Window is the client PC
o The lower part of the Remote Explorer Window is the VMS Server
o The administrator can drag and drop files between VMS Client and
VMS Server.
106
12. Remote Client Control
The Remote Client Control feature allows an administrator to control up to four VMS
client computers from the VMS Manager Console. Its functions include remote explore,
instant message feature, and file tranferring.
Part A: Remote Control Request
- Hi-light a specific client from the Manager Console that you wish to control.
Note that it is possible to concurrently remotely control up to 4 clients.
However, the administrator needs to send a remote control request to one client
at a time.
- Go to Tools > Remote Client Control or click on the ‘Remote Client Control’
icon ( )
- Type in a remote control request in the Remote Command Manager window, and
click OK.
Figure 5-52. Remote Control Request
- Wait for the selected client’s response to the administrator’s remote control
107
request
- VMS Client can either approve or reject the remote control request from the
administrator.
Part B: Remote Control Functions
Once the VMS Client approved an administrator’s request, it is possible for the
administrator to take remote control of the client’s computer.
Figure 5-53. Remote Client Conntected For Remote Control
- Send Instant Message:
You can send an instant message to the client by typing in your message, and
click the ‘Send’ button. Figure 5-54 illustrates the instant message exchange
between the administrator and VMS Client.
108
Figure 5-54. Instant Message Feature
- File Transfer:
The administrator can send files to the VMS client. Browse for a file using the
‘…’ button to transfer to the VMS client as shown in Figure 5-55.
Figure 5-55. File Transfer
- Dialogue Option:
o Admin diaglogue: the selected client can only view messages
exchanged between himself and administrator.
o All dialogue: the selected client can view all conversations among the
administrator and other clients.
109
Table 3. VMS Remote Control Feature Summary
Menu Icon FeatureItems From Drop
Down ListDescription
File
New
Command remote
connections
Allows an administrator to add more clients to the
remote control session. In the Remote Command
Manager window, Enter the client's IP address, type
in remote control request message, click OK, and
wait for the client's approval.
Ready for remote
connections
Waits for the remote client to connect to the remote
control manager. To use this feature, the
administrator needs to provide the IP address of the
remote control manager so that the client can use
when he/she logs on to Hauri's support website.
Save
dialogue log
Lets an administrator save the instant message
dialog to a text file.
dialogue Prints out instant message dialogs
Save Screen
Makes a screenshot of the remote control window.
You can paste it in Microsoft Paint program and
save it as a picture file.
Exit Ends remote client control session
View
Dialogue
page
An administrator can check off the 'Dialog page'
option to display the dialog pane
Size
Select a zoom option for displaying a client
computer in the Remote Control window.
110
111
Table 3. VMS Remote Control Feature Summary (cont.)
Menu Icon Feature
Items From
Drop Down
List
Description
Tools
Local control
mode
Allows an administrator to decide if a remote client
can view what the administrator has been doing on
his/her computer.
Redisplay Refreshes the screen
Remote
command
Mouse lockPrevents a client user from using the mouse during a
remote client control session.
Keyboard lockPrevents a client user from using the keyboard
during a remote client control session.
Run Task
Manager
Remotely execute Task Manager in the client
computer.
Unlock
computer
Remotely Log On/Log Off a VMS client computer.
Auto-connect
after rebooting
Restarts a client computer and allows it to re-
connect after rebooting. Note: this feature only
supports Windows 98.
Shut down
computer
Allows an administrator to remotely log off, restart,
or turn off a client computer.
112
Table 3. VMS Remote Control Feature Summary (cont.)
Menu Icon Feature
Items From
Drop Down
List
Description
Tools Options
Allows an administrator to configure saved-file
locations, port number, and network speed.
Set Folder Tab: you can choose file, screen, and
saved-dialog directory.
Set Port Tab: you can either use the default ports
for remote control, dialog, and file transferring or
enter the port number of your choice
Advanced Tab: you can select your network
speed. Leaving the 'No time limit to be ready for
remote control' option blank implies that the
default time out to wait for a remote client to
connect is 30 seconds.
Window
Cascade Displays clients' windows in 'cascade'
Tile Horizontally Displays clients' windows 'Tile Horizontally'
Tile Vertically Displays clients' windows 'Tile Vertically'
Help
Help Topic Provides help on the Remote Control feature.
Remote control
manager info Displays remote control manager information.
13. Report
113
This section illustrates how to create virus, installed software, and hardware information
reports.
a. Virus Information Report
- Click the Node button ( ) on the Top-Tool bar
- Select ‘All’, a group or user from the Organization chart on the left of the
Manager Console of which you wish to make a virus report
- Go to File > Report to display a Report window as shown in Figure 5-56
Figure 5-56. Virus Report Options
- Select the ‘Infection Status’ option from the Report Type list
- In the ‘Select the item to print’ pane, choose a display option.
o Infection frequency by Group: displays group name, virus and user
counts, and virus infection percentage for each group.
o Infection frequency by User: displays username, virus count for each
114
user, and virus infection percentage for each user.
o Infection frequency by Virus: displays virus name, frequency count
for each virus, number of infected users for each virus, and occurrence
percentage for each virus.
o Infection Status by Group: displays group name, username, virus
name, and frequency of infected files by each virus.
o Details: displays group name, IP address information, frequency of
infected file by each virus, username, virus name, and infected file
name.
- General Tab allows administrator to choose a display report format, and time
period.
Figure 5-57. General Tab
o Period: Check off the ‘Always’ option to display all information saved
in VMS. Uncheck the ‘Always’ option to choose a certain time period
to be displayed in the report.
o Usage: Allows you to select report format. To export a report to an
Excel file, you need to save the report first before opening it.
115
o Amount of Data: You can select ‘All’ to display the whole virus
infection list. You can also select ‘Top’ and enter the number of items
beginning from the top of the virus infection list to display in the report.
- Click the ‘Create a Report’ option to display a virus report
Figure 5-58. Virus Report
b. Installed Software Information Report
- Select ‘All’, a group or user from the Organization chart on the left of the
Manager Console of which you wish to make an Installed Software Information
report
- Go to Tools > Get the installed program list or click on its icon on the Left-Tool
bar ( )
- Click the Inventory button ( ) on the Top-Tool bar, and select ‘Software
properties’ from the dropdown arrow.
- Go to Files > Report, and select the ‘Inventory Status’ option from the Report
Type list, as shown in Figure 5-59.
116
Figure 5-59. Inventory Report Option
- Select the ‘Software Inventory’ option in the ‘Select the item to print’ pane
- Choose a report display format, and time period in a manner similar to that
which was discussed in the virus report section.
- Click ‘Create a report’ to display an Installed Software Information report
Figure 5-60. Software Report
c. Hardware Information Report
- Hi-light a specific client
- Go to Tools > Get the Hardware list or click on its icon on the Left-Tool bar ( )
- Click the Inventory button ( ) on the Top-Tool bar, and select ‘Software
117
properties’ from the drop down arrow.
- Go to Files > Report, and select the ‘Infection Status’ option from the Report
Type list, as shown in Figure 5-59.
- Select a Report option in the ‘Select the item to print’ pane including OS, CPU,
RAM, HDD, or User Defined H/W Info. When the ‘User Defined H/W Info’
option is selected, go to the ‘Hardware’ tab to select what information you wish
to display in the Hardware report.
Figure 5-61. User Defined H/W Info Option
- Click ‘Create a report’
- Save the report to a file before being able to open it
14. Send File
The ‘Send File’ feature in VMS sends files to a specific directory on one or more client
computers. Users can either type in a desired directory or use one of the available hard
coded directories. The following steps illustrate how to send a file to client computers.
118
- Hi-light a client or a group of clients to whom files are to be sent from the VMS
server
- Go to Tools > Send Files or click the Send File icon ( ) on the Left-Tool bar
- Click the ‘Add’ button, and browse to the file(s) to be sent
- Type in a target directory on the client computer to save the file(s) under, as
shown in Figure 5-62. Note that you can also select available hard coded
directories from the drop down list.
Figure 5-62. Send File Window
o Destination Directory drop down list:
%INSTALLDIR%: C:\Program Files\ViRobot
%COMMONFILESDIR%: C:\Program Files\Common Files
%PROGRAMFILESDIR%: C:\Program Files
%WINDIR%: C:\WINNT (or Windows for Win 9x)
%WINSYSDIR%: C:\WINNT\System 32 (or C:\WINDOWS\
System for Win 9x)
119
%AGENTDIR%: C:\SiteClient
o Click the ‘Save’ button to save the ‘Send File’ setting template
including file name and Destination Directory for quick access at a later
time.
o Click the ‘Open’ button to retrieve a saved ‘Send File’ setting template.
o Click the ‘Cancel’ button to exit without sending files
- Click the ‘Send’ button when all the setttings are completed.
15. Send Message
An administrator can use the Send Message feature as a broadcasting ultility in case the
email server is down.
- Hi-light ‘All’, a group or client to send a message
- Type in message title, content, and choose an indication option as shown in
Figure 5-63.
Figure 5-63. An Example of Send Message Feature
o Click the ‘Save’ button to save the current Message template including
message title, content, and indicator icon information for quick access at
a later time
o Click the ‘Open’ button to retrieve a saved Message template.
120
o Click the ‘Cancel’ button to exit without sending a message
- Click the Send button to transfer messages to selected client or clients
16. Settings
Administrators can setup Manager Console configurations using the Settings option.
- Go to Tools > Settings
Figure 5-64. Console Configuration
o General Tab:
Enter SiteServer Daemon IP address, and confirm password to
begin performing Console configuration.
To change User Name and Password, click the ‘Change User
Settings’ button.
o Detail Tab:
121
Figure 5-65. Detail Tab
Virus Log Display: Select the number of days from the drop
down list that will be displayed in the virus log.
Log Records Options: Check off what information you wish
to view from the log file
Log Count: Define number of log information count
displayed in the Log window of Manager Console.
Log File: Check off this option to automatically save log file
o Others Tab:
122
Figure 5-66. Others Tab
Settings for control node:
New node connects, put it into the unknown: check
off this option to place newly added node to the
‘Unknown’ group in the Organization pane of
Manager Console.
New sub server connects, put it into the same group:
check off this option to place newly added subserver
to the same group.
Show group name with an agent’s department name:
displays client’s department name at the Group Name
column in the Client Information pane of Manager
123
Console window.
Set Managed Group: This option is used when the
administrator applies Norton Ghost to install VMS clients.
Auto Saving: Enter a time interval during which information
in Manager Console can be automatically saved.
o Network Tab:
Figure 5-67. Network Tab
o VPN Option: Check off this option when VPN is used.
o Port Settings: Defines Port number that is used to communicate
between SiteClient and SiteServer for Remote Control feature. If
possible, it is recommended to use the default value.
o Settings for Remote Controls: allows an administrator to enter an
124
alternate IP address using in remote control feature.
o Thread Settings: allows and administrator to select maximum number
of threads.
- Click OK when you have completed the Settings option.
17. View the Catalog
This feature exports client, virus, or log information from the Manager Console window
to a text file depending on what pane in Manager Console is selected.
- Hi-light a client, a virus incident, or a log entry from the Client, and the Virus or
Log Information Pane in the Manager Console to select which information is to
be exported to a text file format
- Select the ‘View the catalog’ option from the File menu
Figure 5-68. View the Catalog
- Save the displayed information as you wish.
125
VMS SiteClient is installed on the client PC to detect virus intrusion. It sends and receives
information from the VMS SiteServer.
SiteClient Menu
Right-click on the VMS Client 2.0 icon to open the SiteClient Menu. Figure 6-1 displays
the SiteClient menu, and Table 3 summarizes each option.
Figure 6-1. SiteClient Menu
Chapter 6. SiteClient
126
Table 3. SiteClient Menu SummaryMenu Option Description
SiteClient Manger Lets a VMS client user perform client configuration, scan
for virus, and view all available information about the client.
Virus Check Runs ViRobot Expert program to scan for viruses.
Message Transmission Allows a VMS client user to send messages to another user
or an administrator.
Setting Configuration Allows a VMS client to change connecting server’s IP
address, server connection time interval, user name,
department name, and more.
Note: The administrator can block users from changing
these configurations.
View ViRobot Checks off this option to view the ViRobot Real Time
Monitor icon on the system tray .
Pause Resident-Scan Temporarily stops ViRobot Real Time Monitor.
Connect to Server Performs a server connection.
Module Update Performs a manual update to get the latest updates from the
VMS server.
SiteClient Product
Information
Displays VMS SiteClient version, client’s IP address, and
module version and creation date.
127
SiteClient Manager
Right-click on the VMS Client 2.0 icon to get to SiteClient Manager, and then select
SiteClient Manager option.
Part A: SiteClient Manager Main Window
Figure 6-2. SiteClient Manager Main
- System: displays user’s information such as Company Name, Department Name,
User Name, IP Address, Server’s IP address, vaccine date, and more.
- Virus Information: displays virus information including Infection Time, Status,
Virus Name, Infection File Name, and its path.
128
Figure 6-3. Virus Information
- Log Information: displays SiteClient’s activities
Figure 6-4. Log Information
- Distribution Information: displays ViRobot Expert’s latest version distribution
time stamps.
129
Figure 6-5. Distribution Information
- Share Info: displays a list of client’s shared folders.
Figure 6-6. Shared Folder Information
130
Part B: SiteClient File Menu
Figure 6-7. File Menu
- Save Catalog: allows a VMS client to save information from the System, Virus
Information, Log Information, Distribution Information, and Shared Info pages to a
text file.
- Delete Catalog: lets a VMS client delete all information from the Virus Information,
Log Information, Distribution Information, and Shared Info pages.
- Exit: allows a client user to exit VMS SiteClient after entering an authorization
password.
Part C: SiteClient View Menu
Figure 6-8. View Menu
131
- Tools: toggles between turning ON/OFF the shortcut icons displayed on the top bar.
Figure 6-9. Shortcut Icons
- Status Bar: toggles between turning ON/OFF status information displayed on the
bottom bar.
Figure 6-10. Status Bar
- Refresh: allows a VMS client to refresh the SiteClient Manager window
- Languages: allows a VMS client to select a language of his/her choice. The
Language option currently supports Korean, English, Chinese, and Japanese.
Part D: SiteClient Tool Menu
Figure 6-11. Tool Menu
132
- Virus Check: starts the ViRobot Expert 4.0 program that allows a client user to scan
for viruses. You can also use CTRL-F3 to open up the ViRobot Expert 4.0 program.
- ViRobot Schedule Wizard: lets a VMS client set up a schedule for virus scans or
ViRobot Expert updates.
Figure 6-12. ViRobot Schedule Wizard
oTo add a new schedule, click the Add button
oSelect either the Scheduled Virus Scan or Scheduled Update option
Scheduled Virus Scan: ViRobot scans your computer at the
specific date and time you have previously selected. It is
recommended to set up a virus scan at off-peak hours to avoid
affecting your system capacity.
Set a Date and Time for virus scan to take place
133
Select directories and folders to be scanned, then click
Done to complete the setup
Note that the newly added virus scan schedule is shown
in the ViRobot Schedule Wizard’s first page.
Scheduled Update: allows a VMS client to automatically update
his/her engine by connecting to a specific server at the time and
date he/she has previously selected. Note that this feature is
optional and not required for VMS Client to get updates since it is
automatically connected to VMS Server at a specified time
interval to get the updates.
Select Date and Time for ViRobot updates to take place
Select a Hauri update server from the drop down list
Select either the FTP or HTTP. However, the HTTP
protocol is recommended.
Check the Proxy option if you are using a proxy server.
Contact your Administrator for proxy server IP address
and port number.
The newly added virus scan schedule is shown in the
ViRobot Schedule Wizard’s first page.
134
Figure 6-13. ViRobot Schedule Wizard
- Send Message: lets a VMS client send messages to other computers based on their
IP addresses. Please refer to Chapter 7 for more information on how to use the
Message Transmission feature.
- Edit Client Settings: allows a VMS client to change VMS Server’s IP Address,
client connection interval, username, and department information. Note that VMS
administrators can block the VMS client from changing these options.
oGeneral Tab: allows a VMS client to change VMS Server’s IP, and client’s
connection interval. It also shows the anti-virus installation directory, and
temporary download directory for update files, as shown in Figure 6-14.
135
Figure 6-14. General Tab
Server or Sub-Server Address:
Add: allows a VMS client to enter VMS server’s IP
address to which the VMS SiteClient will connect to
download update files.
Delete: hi-light a server IP Address, and click the Delete
button to remove it from the server list.
Confirm: hi-light a server IP Address, and click
Confirm to test connectivity between client and server.
Location Settings: displays the VMS anti-virus installation
directory, and temporary download directory for update files.
136
Connection Interval: allows VMS Client to configure its server
connection time interval to check for new update files.
oSettings Tab: allows a VMS client to edit his/her information such as Name,
Department, and Telephone number.
Figure 6-15. Settings Tab
- Change Remote Scan Settings: allows a VMS client to configure ViRobot
scanning options on SiteClient Manager without having to go through the ViRobot
Expert program.
- Share Settings: enables VMS client to control shared folders such as granting Read
Only or full control permission, and remove share permission.
137
Part E: SiteClient Help Menu
- Help Topic: allows a VMS client to connect to the Help page.
- About SiteClient Manager: displays VMS SiteClient version, client’s IP address,
and module version and creation date.
138
Message Client in VMS Client includes some features for both instant and email messages.
Since Message Client sends messages based on IP address, message transmission is not
accurate when DHCP is used.
Get Started With Message Client
To run Message Client, you may use one of the following methods:
- Right click on the SiteClient 2.0 icon ( ) on the system tray, and select the Message
Transmission option, a Message Management window appears as shown in Figure 7-1.
- Go to Start > Programs > VMS SiteClient 2.0 > Message Client, a Message Management
window appears as shown in Figure 7-1.
Figure 7-1. Message Management
Chapter 7. Message Client
139
How to Use Message Client
Part A: Message Management Main Window
Figure 7-2. Message Management Main Window
- Class Pane: displays options similar to the email box. It allows users to view
the trashcan, sent, unread, read, or all messages. Right click on the All, Read,
Unread, Sent, or Trash folder in the Class Pane to select what you wish to do
with Class Pane folders. The right click menu includes the following options:
Indicate as all read, indicate as all unread, delete all, empty trash, refresh, and
search.
140
- Message Pane: displays messages based on folder selection in the Class Pane.
Figure 7-3 shows the menu that will appear when you right click on any message
in the Message Pane. The options in this menu are self-explanatory.
Figure 7-3. Message Pane Menu
- Shortcuts: displays selected functions in Message Client
o Class: toggles between turning ON/OFF the Class Pane view.
o View: separates selected messages in the Message Pane to a separate
window.
o New Message: creates a new message.
o Send: lets you forward a selected message in the Message Pane to
another person.
o Reply: lets you reply to a selected message in the Message Pane.
o Indicate: marks a selected message in the Message Pane as a read or
unread message.
o Delete: removes a selected message in the Message Pane.
o Search: looks for a specific message from different folders in the Class
141
Pane.
Figure 7-4. Find a Message
Search Conditions Tab: displays available searching criteria.
Search Location: allows you to select which folder
from the drop down list in the Class Pane you want to
search.
Send/Recv: lets you search for a message based on
its Sender or Receiver’s name. Enter the sender or
receiver’s name in the blank field in case you want to
search for messages using this field.
Group: allows you to search for a message based on
its Group name. Enter the group name in the blank
field in case you want to search for messages using
this field.
Title: enters a message title.
Contents(I): enters your message contents.
Send/Recv Date: check off the box in front of the
Send and Receive date to enter the starting and ending
searching date.
142
Search Results Tab: displays search results after you click
the Search button in the Search Conditions tab, as shown in
Figure 7-5. Hi-light a selected message in the Search Results
window and click the Detail button to view detailed
information on the message.
Figure 7-5. Search Results Tab.
o Refresh: refreshes the Message Management window.
o Address: allows you to manage your address book. Please refer to the
Message Management Tools Menu section (i.e. Part E) for more
detailed discussions.
- Address Pane: displays saved names in the Address Book. Please refer to the
Address Book option in the Message Management Tools Menu section (i.e. Part
F) for more detailed discussion.
143
Part B: Message Management File Menu
Figure 7-6. File Menu
- New: allows users to select the New Message, Send Message, or Reply Message
option from its drop down list.
o New Message: creates a new message. The following steps show you
how to create a new message.
Go to File > New > New Message or click on the New
Message icon ( ).
Figure 7-7. Create a New Message
144
Receiver (D): enter the Receiver’s name into the
empty field. You can also click the Radio button ( )
to select a receiver from your Address Book. Please
refer to the Address Book option in the Message
Management Tools Menu section (i.e. Part F) for
more information about how to add new names to
Address Book.
Address (I): enter the Receiver’s IP Address in the
empty field.
Search: click the Search button to browse for a
specific computer in the network or enter a computer
name that you wish to send a message.
Title: enter your message title.
Message: write your message in this space.
Attached file: click the Radio button ( ) to browse
for a file that you want to send along with your
message. Note that Message Client only supports one
attachment for each message.
o Send Message: allows you to forward a selected message in the
Message Pane to another person.
Hi-light a message that you wish to forward
Select the Send option from either the Shortcuts toolbar or
from File > Send Message.
Enter Receiver’s name and IP Address.
Click the Send button on the toolbar in the Transmit Message
window to transfer the message.
145
o Reply Message: allows you to reply to a selected message in the
Message Pane.
Hi-light a message to which you wish to reply
Select the Reply option from either the Shortcuts toolbar or
from File > Send Message.
Click the Send button on the toolbar in the Transmit Message
window to transfer the message.
- Print: allows you to print your message. Hi-light a message that you wish to
print in the Message Pane, and select Print from the File menu.
- Exit: allows you to close the Message Management window.
Part C: Message Management Edit Menu
Figure 7-8. Edit Menu
The options in the Edit Menu are self-explanatory. You can mark your messages as read,
or unread. Besides that, you also have the options to delete, select all, or search for
messages. Please refer to the Search option in the Shortcuts section for more information
on how to search for messages.
146
Part D: Message Management View Menu
Figure 7-9. View Menu
- Sort: allows you to arrange messages in the Message Pane based on Title,
Receive Date, Group, Sender, and IP-Address.
- Font Size: allows you to select message font size, which includes Small,
Normal, and Large option.
- Class Folder: displays the Class Pane. Note that the Class Folder option is
grayed out when the Class Pane has already been displayed.
- View Message: displays the Message Pane. Note that the View Message option
is grayed out when the Message Pane has already been displayed.
- Address: displays the Address Pane. Note that the Address option is grayed out
when the Address Pane has already been displayed.
- Language: allows you to select a language option including Korean, English,
Chinese, Japanese, and more.
147
Part E: Message Management Tools Menu
Figure 7-10. Tool Menu
- Refresh: allows you to refresh your Message Management window.
- Empty Trash: allows you to delete your messages in the Trash folder from the
Class Pane.
- Address Book: allows you to manage your address book. Note that you can
also click the Address button on the Shortcuts bar to edit your address book.
Figure 7-11. Address Book
o New Address: adds new names to your address book. Enter Name, IP
Address, Position, Telephone, Cellular Phone, and Memo information in
148
the Add Address window.
o New Group: allows you to organize names into a group. The
following steps show you how to create a new group.
Click the New Group button in the Address Book window.
Figure 7-12. Add Group
Enter a name for the Group
Hi-light available names in the ‘Usable Address’ pane, and use
‘>’ or ‘>>’ to move one or more names to the ‘Select Address’
pane.
Click OK when you have finished selecting.
o Delete: removes a name from your Address Book. Hi-light a message,
and click the Delete button to remove the selected name from your
Address Book.
o Edit Info: allows you to edit your contact information.
o Properties: displays your contact information
o Send: sends a message to a selected user or group in your Address
Book.
149
o File Menu:
Figure 7-13. Address Book File Menu
New: allows you to create a new address or new group from
its drop down list.
Close: exits Address Book.
o Edit Menu:
Figure 7-14. Address Book Edit Menu
Add Address/Group: adds new addresses to a selected group.
Delete Address/Group: removes a selected group or
individual address from your Address Book.
Edit Group Information: add/remove addresses in a selected
group.
Delete: removes a selected group or address in the Address
Book.
Select all: selects all addresses in a group or in your Address
Book.
o View Menu:
150
Figure 7-15. Address Book View
Sort By: arranges addresses in the Address Book or a group
based on Name, Address, Position, Phone, and Mobile
information.
Properties: displays information about each individual name
in the Address Book.
Refresh: refreshes information in the Address Book.
o Help Menu:
Figure 7-16. Address Book Help Menu
Help Topic: displays the help file for Message Client
About Address Book: displays Message Client information
including module version and client’s IP Address.
- Address Book Wizard: allows you to add new addresses (contacts) to your
address book. However, you need to have the ‘Sites.ip’ file from the VMS
administrator to use this feature.
151
Figure 7-17. Address Book Wizard
o Obtain the ‘Sites.ip’ file from the VMS administrator, and save it in
your local drive
o Click the Search button in Figure 7-17 in order to browse for the
‘Sites.ip’ file
o Click Next to continue
o To add a new client, select a client from the left pane of the Address
Book Wizard window, click the ‘>>’ button, as shown in Figure 7-18.
Figure 7-18. Add New Address
o Click Next to continue
152
o Figure 7-19 illustrates the newly added name in the Address Book
Figure 7-19. New Name in Address Book
- Chatting: allows VMS clients to communicate with each other via file
transferring, sharing folders, and chatting options.
o Select a name from your Address Pane
o Go to Tools > Chatting. A warning message appears to inform you
about setting the chat client option for the first time using the chatting
feature. Click OK in the Warning window to continue.
o Figure 7-20 displays a chatting window.
Figure 7-20. Chatting Window
153
o Go to Tools > Options or click the Options icon on the top bar ( )
o Enter the user information in the Chat Options window
Figure 7-21. Chat Options
User Information Tab: Enter user’s nickname to be used in
the chatting room along with other information including
telephone number, department name, email address, and real
name.
Chat-room Tab: allows a user to write an invitation message,
select new message arrivals or new chatting attendee options.
The default port number is 18512.
154
Figure 7-22. Chat Room Tab
Share Tab: allows a user to browse for a folder to be shared,
and a downloading path during a chatting session.
Figure 7-23. Share Tab
155
o Click OK to continue
o Go to File > Create chat-room
o Enter Subject and Invitation Message in the Create Chat-Room window.
Click OK to continue.
o Go to Tools > Invite users
o Select a name from your address book that you wish to invite to your
chatting room.
o Wait for the selected name’s response
o The selected person can either select ‘Allow’ to chat, or ‘Cancel’ to
decline a chatting invitation.
Figure 7-24 Chatting invitation
o A warning message appears on the selected name’s PC, as shown in
Figure 7-25. Click OK to continue.
Figure 7-25. Registration Reminder
156
o Enter user information in the Chat Options window
o Click OK to continue
o Go to File > Join chat room, and enter the IP Address of the inviter.
o Start the chatting program
o You can print, and save the messages.
Part F: Message Management Help Menu
Figure 7-26. Help Menu in Address Book
- Help Topic: choose this option to open the Help file.
- Message Management Information: lets the user view SiteClient to obtain
VMS information including VMS client version and client’s IP Address.
157