Overview

On December 9, 2017, our training group gave an iPhone training to senior citizens.

Many own iPhones but don’t know how to use them to their full ability. Truly understanding

how to work an iPhone can help when it comes to communication with family and friends, and

ultimately just gets your money’s worth out of the product. We decided to target senior citizens

because this age group did not grow up in the technological revolution, therefore making using

an iPhone sometimes difficult for them.

        We gave our training in Weber Leadership Center Room 305, from 10 a.m. to 12 p.m.

During our training, we covered 6 iPhone functions: messaging basics, downloading and deleting

apps, settings, iCloud, utilizing the calendar, and utilizing the health functions. We decided to

cover these 6 functions after doing a pre-survey, when we realized that some knew a lot about

their iPhone already, while others knew nothing. We thought that these 6 functions were a good

mix of both basic and more complex skills.

        On the day of our training, we had 6 trainees attend. Throughout the training, we were

able to give lecture while also giving all 6 of them one-on-one attention. Because we were able

to help all 6 trainees individually throughout the training, we were better able to reach our

training objectives. At the end of the training, all trainees filled out a post-survey and said that

they gained a lot of new skills and knowledge from our iPhone training.

Rebecca Plomero is a junior majoring in Public Relations with a minor in

Spanish.

Helen Berdebes is a Junior Public Relations major with a minor in

Theatre. She is an account executive for ISA and President of Green Room club.

Emma Vandermark is a Junior Public Relations student.

Sam Lopez is a Junior Corporate Communications and Public

Relations double major with a minor in Intercultural Studies.

Description of the Trainee Group

When putting this training together we originally wanted to go to an assisted living home

and teach the elderly how to use their iPhones. Unfortunately, that did not end up working out so

we did some promotion to the community.

We did our training on Saturday, December 9 2017 in Weber Center room 305 from 10-

11:30 a.m. We had six attendees at our training aged 65, 60, 64, 66, 52, and 81. They were all

great people to work with and they came with a lot of excitement to learn more and with

questions. We created a powerpoint that had pictures of what we were going over and so that

they could see what we were talking about.

We each explained a different part of the iPhone and the training that we did. While one

of us was in the front describing everything the rest of us were helping the trainees look at

everything on their phones. We did our best to be very patient and helpful when we were

explaining everything to them. We told our trainees that if they wanted us to print out the

powerpoint for them to take home that we could, and at the end of the presentation they said that

they each wanted it. After we finished presenting we opened up for any questions that they had,

things that we did not go over, or things that they wanted us to explain again. They were a great

group to train and we all had a great time, the trainees said that we did a wonderful job and one

even said that we should do more trainings.

 

Part Two: Training packet

1. Needs Analysis.

My team decided to begin assessing the needs of our target audience by crafting

distributing a survey. We strategically crafted six questions in order to gain a better

understanding about what our target audience knows, does not know, and wants to know about

their iPhones. We produced this survey knowing that it should be kept simple and to the point.

There are three people currently registered for our iPhone training and they each took the survey

bso we gave their results priority. Their results were at a more basic level of iPhone

understanding. We also had seven other people take our survey for a total of ten collected survey

responses. We went about finding the right sample for our survey by asking a range of people

coming into Family House Restaurant that had iPhones that looked to be over the age of 60, to

participate in the survey.

The results were clearly separated with tiers of people that knew how to do a little bit

more and people who knew how to do less. Overall with each tiered level there were similar

overarching ideas that people grappled with. We saw that many people were interested in

learning more about GPS, attachments, and calendar. On the more basic level we have many that

needed a little bit of help with closing things out, messaging, etc. The overarching theme of

importance for people was to be able to stay in touch with their families. We want to carry that

message and tie back how this is possible with each feature that it applies to.

We also researched about what it is that senior citizens usually struggle with for iphones.

As a team we concluded that many times the frustrations people face with their iphones is

situational. For us, this means that it is important to allow a portion of time at the end of our

training for any issues that the attendees would like to learn more about. We will all be sitting

with the attendees and assisting them with these troubles while sharing with the others. Therefore

they will be able to learn from one anothers issues.

Our team also concluded through research that it is extremely important to apply what it

is you are learning. We decided this through research, so we have made our training very hands

on. We will be having our attendees using their iphones to try and succeed at each item we are

teaching on. We hope the more experienced will be able to help the less experienced, while we

as trainers will also be hands on in showing them how to complete these tasks. It is important

that these steps are able to be completed because doing instead of just seeing improves memory

of functions. The slides will also have screen shots of many of the steps which we will print for

the attendees to go back and forth with. They will also be able to take the step by step

information home with them.

Besides soley including research about information retention and what iPhone features

senior citizens struggle with most our team found updated sources about iPhone tips and tricks.

We found the latest updated versions of how to maneuver an iphone and we applied them to all

of the sections that they felt they wanted to know plus a few things that we researched and saw

were generally problems for the older generations and their Iphone usage. Our research pointed

to these six topics to be the focus of our well rounded training: Messaging Basics,

Installing/Uninstalling apps, settings, icloud, calendar, health features. Besides these six things

we believe that by having a time at the end to have other questions answered the attendees will

feel happy that they got a well rounded training and any questions answered about other things

that are not necessarily covered in the initial training.  Through our primary and secondary

research we believe to have truly crafted a training that will be enriching for the attendees.

Needs Analysis Cont.

iPhone Training Survey

On a scale of 1 to 5 rate your knowledge of your iphone? (One being minimal and five being

expert)

What frustrates you most about your iphone?

What is one thing you would like to learn how to do on your iphone?

What is one function of your iphone that you wish you knew how to use better?

What is the most important feature on your iphone to you?

    6. Check all that  you do know how to do on your iphone?

Screen shot

Send a text

Insert a picture into the text message

Add a screen saver - home and lock screen

Add a contact

Download/ delete apps

Close out of apps

Turn on battery saver

Set an alarm

Connect to WiFi

Zoom in feature/ text size

Do not disturb

Emoji’s

Control Center

iPhone Training Survey Results

Our team collected 10 survey responses.

1. On a scale of 1 to 5 rate your knowledge of your iphone? (One being minimal and five

being expert)    

a. Responses: 2,3,2,2,4,3,4,4,2,3

i. The average response is 2.9

    2.  What frustrates you most about your iphone?

a. Responses: Adding attachments to texts/emails, service, calendar, screen sensitivity,

finding where things are at

    3. What is one thing you would like to learn how to do on your iphone?

a. Responses: Connect travel, etc, with my car, How you use GPS, texting, download aps,

icloud, store files/documents, finding things easier

   4. What is one function of your iphone that you wish you knew how to use better?

a. Responses: Tracking or financial investments,notifications/ how to get rid of them,

texting, how  to send messages, calendar, health functions

   5. What is the most important feature on your iphone to you?

a. Responses: Availability to others for emergencies, photos, facebook, camera, calling,

security

   6. Check all that  you do know how to do on your iphone?

Answers least checked: battery saver, set alarm, control center, zoomtext, add a

contact, set alarm, closing out apps

Training Objectives & Outcomes

Goals

1.     To improve iPhone skills among Senior citizens.

a.     Students will have gained effective knowledge and actions on IPhone skill by an

average of 4 (5 being the highest)

b.     The trainees participating in the training will effectively complete various iPhone

skills

c.     Trainees will learn 6 skills to improve iPhone usage and lessen frustration

2.     To improve ability to navigate their iPhone settings

a.     Trainees will know how to change the various setting on their iPhone

b.      Trainees will know and understand the iCloud feature on their iPhone

c. Trainees will know and understand how to use to health features on their iPhone

3.     Trainees will be able to navigate the App Store

a.     Trainees will be able to install and uninstall apps

b.     Trainees will understand how to navigate within the installed app

Skill Outcomes

Affective

1. Feel confident in their iPhone skill abilities

2. Trainees will like the trainers and think they are relatable

3. Trainees will feel comfortable enough to ask questions and be involved

Cognitive

1. Be able to understand and explain how to use the various features on the iPhone

2. Be able to understand and explain how to change setting on their iPhone

3. Be able to understand and explain how to install and uninstall apps and navigate within the

apps

Behavioral

1.Be able to understand and use  their most valuable feature on their iPhone

2.Be able to change the standard features on their iPhone

3. Be able to utilize the calendar on their iPhone

I. Messaging basics

        A. Adding a contact

        B. Attaching media in a message

                    1. Camera icon in messages

                    2. “Select” in camera roll

        C. Emojis

                    1. How-to

                            a. Settings

                            b. General

                            c. Keyboard

                            d. Keyboards

                            e. Emoji

                    2. Once enabled, tap the globe key on the keyboard to access

II. Installing/Uninstalling apps

        A. Apple ID

                    1. How-to

                                a. Settings

                                b. Apple ID

                                c. iCloud

                                d. Get a free apple ID

1. Can also use an existing email address – tap “Use your current

email address”

        B. App store

                    1. Search

                    2. Categories

                    3. Free vs. paid

                    4. “Purchased” tab

                                a. Can see all previously downloaded apps

        C. Uninstalling

                    1. Press and hold until app begins to wiggle

                    2. Press the “x” on the top right corner of the app

                    3. A purchased app can be deleted and redownloaded for no charge

III. Settings

        A. Wi-Fi

        B. Personal Hotspot

                    1. Use cellular data to get wifi on your laptop or other devices

        C. Notifications

                    1. Turn on/off notifications for certain apps

        D. Do Not Disturb

                    1. Turns phone on silent for brief amount of time

        E. Display and brightness

                    1. Text size

                    2. Bold text

                    3. Display zoom

        F. Wallpaper

        G. Emergency SOS

                    1. Click home button 5 times rapidly – calls 911

        H. Battery

                    1. Low battery mode

        I. Apply pay

                    1. Add card

                    2. Businesses will scan phone

        J. Control center

                    1. Swipe up

                    2. What it controls

IV. iCloud

        A. Backup phone

1. Once iCloud is set up, the phone will automatically save data when plugged in

and connected to wifi

2. Manually backup

        a. Settings

        b. iCloud

        c. Storage & backup

        d. “Back up now”

                    1. Device still needs to be connected to wifi

V. Utilizing the calendar

        A. Create a calendar event

                    1. Launch calendar app

                    2. Tap on the plus sign

                    3. Enter a title, date, and time

                    4. Can also delete

        B. Add different calendars

                    1. Work, home, etc.

                    2. Launch calendar app

                    3. Tap “Calendars” at the bottom center of screen

                    4. Tap “Add Calendar” – bottom left

                                a. Add name and color

        C. Change color of different calendars

                    1. Launch calendar app

                    2. Tap “Calendars” at the bottom center of screen

                    3. Tap info button

                    4. Tap color of choice

VI. Utilizing health features

        1. Activity

                    a. Records steps and distance traveled with metrics from third party apps

        2. Sleep

                    a. Bedtime feature in the clock app

                    b. Sleep analysis

                    c. Suggests third party apps

        3. Mindfulness

                    a. Suggests third party apps

                                1. Stress relief – breathing techniques

                    b. Records the amount of time you spend being mindful

        4. Nutrition

                    a. Suggests third party apps

                    b. Shows data from third party apps

                                1. Carbs, calories, caffeine, etc.

References

IOS - Health. (n.d.). Retrieved December 01, 2017, from https://www.apple.com/ios/health/

EATON, K. (2014, December 11). Setting Your Agenda for the Days Ahead. New York Times. p.

B6.

McELHEARN, K. (2014). iCloud Backup Tricks for the iPhone and iPad. Macworld, 31(4), 66.  

10 Basic Things Every New iOS Owner Should Know and Do. (2013, September 28). Retrieved

December 01, 2017, from https://www.appducate.com/2013/09/top-10-tips-new-iphone-ipad-

ipod-user/

Complete Training Plan:

    I.        Before the training session

a. The day of the training will begin with one person standing on the first floor of Weber

leading our trainees to the elevator.

b. Once they get upstairs one other member of the group will be telling them what room we

will be in.

                                         i. This before part will take 15 minutes

     II. The training will begin with us, the trainers, introducing ourselves and giving a summary of

what we will be doing over the next two hours.

a. This will take 10 minutes at most

b. Once we introduce ourselves, we will do an icebreaker

                                         i.  We will have each trainee introduce themselves and tell us why they decided to

come to the training

    C. This will take 10 minutes at most

 III.  We will have a PowerPoint that explains everything that we will be going over.

a. The first thing that we are going to talk about is messaging basics

                                         i.We will show them where to go to add a contact, and how to do it

1. We will unlock our phones

2. Find our contact app

3. Once in the contact app we will click on the plus sign in the top

right-hand corner

4. We will add the name, and phone number of someone and click

done

                                       ii. Next, we are going to show how to add media to a text message.

1. We will go into a text with someone

2. Next to the iMessage, where you type out a text, we will click on

the camera icon on the left side

3. We will show them that you can take a picture, or you can go to

your camera roll to select the picture that you want to add

a. We will also show them that they can add more than one if they would like

   4. Then we will send the media message

                                      iii. Emojis will be the next thing we show how to use

1. We will show them which app is the settings app

a. Go to the settings app

b. Scroll down to general

                                                                                         i. Go to the keyboard

1. Click on keyboards

2. Add new keyboard

a. Scroll down and click on emoji to add it to their keyboard

                                      iv. Going over the messaging basics will take 20 minutes

b. Our second main point will be installing and uninstalling apps

                                         i.With this, we will be showing them how to use their Apple ID and what they can

and will be using it for

1. Once again, we will go to settings

a.  

                                       ii. We are going to show them the app store

1. Show them that they can search for different apps

a. Show the different categories

b. Explain that there are free and paid ones

    2. We will go to the updates tab at the bottom

a. Click on the icon on the right-hand side

                                                                                         i. Purchased

1. Show them that they can see all the apps that they

have previously downloaded

    3. Uninstalling apps

a. You must lightly press down on an app until it begins to wiggle, then once the “X” pops

up on the left-hand corner you click on that and it gets deleted

b. We will also explain that whatever apps you have deleted, paid or free, can be

redownloaded again

                                      iii. Going over installing and uninstalling will take 30 minutes

c. Going over the settings

                                          i. We will show and explain to them what Wi-Fi is and how

it works

1. Also explain a personal hotspot

                                       ii. Notifications

1. Explain how you can have different notification settings for each app

a. Turn off notifications completely

b. Have sounds with the notifications

c. Show it on the lock screen

d. Your history

e. Have it pop up as a banner

i. Temporarily pop up

ii. Stay there

f. Show previews

     2. Do not disturb

a. Turning it on will keep calls and alerts silenced

b. You can schedule it to be turned on at certain times

c. Silence

                                                                                         i. Can always be on or only when the phone is locked

      3. Display and brightness

a. Brighten the screen or turn it all the way down so that it’s dark

b. Use night shift

i. Changes the colors of the screen to make it warmer and

easier on the eyes at night

c. Auto lock

i. Change the amount of time you want the phone to stay unlocked while it isn’t in

use

d. Raise to wake

i. Picking up the phone wakes up the screen

e. Text size

i. You can make the texts on your phone bigger or smaller depending on what you

need

f. You can bold everything

g. Display zoom

                                                                                         i. Will make everything bigger

4. Wallpaper

a. You can pick a different wallpaper for the lock screen and the home screen or they can be

the same

b. You pick from your camera roll

5. Emergency SOS

a. Clicking the lock button (right-side of the phone) 5 times quickly will call 911

6. Battery

a. You can have it show you how much percentage you have left

b. Low power mode

i. Reduces power consumption until you can fully recharge your phone

7. Apple pay

a. You can add as many credit or debit cards as you want

b. Businesses will scan your phone instead of needing to swipe your card

8. Control center

a. Swipe up from the bottom

b. You can turn on airplane mode, the Wi-Fi, Bluetooth, turn up the brightness, the sound,

turn on the flashlight, use the calculator, timer, and camera

                                      iii. iCloud

1. Backup phone

a. Once iCloud is set up, the phone will automatically save data when plugged into a

computer and is connected to Wi-Fi

b. Manually backup

                                                                                         i. Go into settings

                                                                                       ii. iCloud

                                                                                      iii. storage & backup

                                                                                      iv. “back up now” (needs to be connected to Wi-Fi)

                                      iv. Calendar

1. Go to the app

2. Tap on the plus sign

3. Enter the information for the event (title, date, and time)

4. Can also be deleted

5. You can add different calendars

a. Work, home, normal calendar

b. Tap calendars at the bottom center

c. Add calendar, name it and change the color of it

                                       v. Utilizing health features

1. Go to the health app

a. It will show the distance that you have walked or ran throughout the day

b. Will tell you the number of steps you took

c. Also, will tell you the amount of flights of stairs you climbed

d. Sleep

                                                                                        i. Gives you a sleep analysis

                                                                                       ii. There is a bedtime feature in the clock app

                                                                                      iii. Suggests third party apps to use

    e. Mindfulness

                                                                                       i. Records the amount you spend being mindful

ii. Suggests third party apps

   f.  Nutrition

                                                                                          i. Shows data for caffeine intake, calcium, etc.

                                                                                                   ii. Third party apps suggestion

                                                      vi. This portion will take an hour

 IV.        Once we have gone over everything, we will be open for any other questions that they

may have for us

a. Will take up the rest of the time

Training Assessment Report & personal reflections

Post iPhone Training Survey

1. Did you feel that this training helped you learn something new?

1. Responses: Yes, Health, Icloud, Updates, yes, yes, absolutely, yes,

2. What did you specifically learn that you didn’t know how to do before?

1. Responses: Mapping, explained apps that I was afraid to be into, GPS,

GPS, icloud, How to add a photo to a contact - one of the many things I

learned.

3. How confident are you now on a scale of 1-5 (one being not confident and fivej being

confident) on your abilities in iphone training?

1. Responses: 6,5,6,7,8,8

4. Did you feel that the training team was helpful and patient with all who needed

assistance?

1. Responses: Yes, yes, they were great, yes, yes, individual training a

definite plus, yes

5. What recommendations would you make to improve this training?

1. Responses: Very well done, have more classes, This class was very

helpful in learning some new things about my iphone, this was helpful

they did a great job, The girls covered everything with wisdom and ease.

Very patient! this was a great presentation-helped and non-threatening to

those of us who are tech-challenged.

Our team decided to conduct a survey that contained five questions. We felt that five

would be a good number to give us accurate and thorough information while not overwhelming

our trainees. Four of the five questions are short answer. This allowed us to get more information

that the trainees wanted to give about what they learned instead of pegging them into a hole that

may not have actually fit.

Our first question asked our trainees if they felt that they had learned anything new from

the training. The responses were all some form of yes. A few respondents decided to include

what it was that they learned. The second question asked what they specifically learned that they

did not know before. The responses varied through our diverse training material. These included

GPS, apps, and adding photos to contacts. We then followed with our Likert scale question about

the attendee’s newfound confidence level in iPhone usage. The average number was 6.67 which

is great considering they all had much lower Likert scale confidence levels before. The next

question asked if the trainees thought that the training team was helpful, and patient and every

person answered yes.

Our final question asked how we could have improved the training. The attendees made it

clear that they did not think we needed to be improved. They used this section to leave

comments. Priscilla shared, “This was a great presentation-helped and non-threatening to those

of us who are tech-challenged.” It was very important that the attendees felt at ease with us and

like we cared about each of them. Our attendees seemed to have felt that way through all of their

encouraging words.

Emma: Doing an iPhone training for senior citizens was very fun. I’ve never considered

the process of planning and giving a training before this class, but I learned a lot from the

planning and execution processes of our training. I felt that we had a good number of trainees,

and it was beneficial to them that we were able to sit down with them individually and

troubleshoot any problems or questions they had. I also think that my team and I worked well

together, and we were able to come together and execute a successful training. Overall, I really

enjoyed myself while planning and giving our iPhone training.

Rebecca: I had a great time getting the opportunity to plan and execute an iPhone training

for senior citizens. Although we did not have a large group of people come to our training, the

size of our group ended up being perfect because we were able to give them more attention and

help them out with what they needed help with. Our team worked very well together in putting

everything together, we split things up so that it would get done faster and would be easier for all

of us. Overall, I had a great time planning and executing our training.

Sam: Be able to prepare and actually do the training was such an amazing opportunity. It

was really great to see what we worked on come to life. I loved being able to hands on apply the

concepts we learned in class. I had a really great time getting to know our trainees while training

and helping them. Our team worked well together in putting together our project and completing

the training. Overall the training was a success and I greatly enjoyed the whole process.

Helen: I had a truly incredible time working on this training. I thoroughly enjoyed being

able to work one on one with the trainees to help them accomplish what it is they needed. We

had six trainees and four trainers. This allowed one training to be lecturing while the other three

could be focusing on helping two people each. The planning process seemed daunting at first but

after getting the other training preparations under our belts I felt a lot more confident in the idea

of giving a training. I didn’t realize just how great of an experience the actual training would be

until we were there. It was amazing to see the plans that we had worked so hard on take on a life

of their own. Each second that the trainees enjoyed themselves, I enjoyed myself double. It was

truly a learning experience.