FAQ on Product(Click on the Question and the Answer would expand)

How to add a product in Web Commander?» To add a Product go to ribbon and click on the 'Create a product' icon . It will openWeb Commerce - ProductCreate a product popup with several fields for the product. 

Fill in the necessary information to create the product.

Product Name: The Name of the Product. Multiple Product can have same name but it's recommended thatyou create products with distinguishing names it they reside in the same category.Product Number/SKU: If your product has a number put it in the box or if it doesn't then click the "Generate" button to get a SKU. SKU or Stock Keeping Unit must unique.Category:  You can select the category for your products from the drop down box or can even create a new

category by clicking the Create Category  icon. You should arranged the product in proper categories tobetter maintain/update them and show them on the store front.Product Type: Select the type of the product. Physical products are tangible products like grocery goods,furniture, jewellery etc.whereas Virtual products are intangible products like eBooks, software, templates etcthat are mainly downloaded.   Base Price: The price of the product that you want to charge the customers.Availability: You can select the availability of your products from the drop down menu. You can select from "

", " ", " " and press button. Now provide the otherAvailable Not Available Available for a date range createnecessary details and press button. For details update click here.

After you press the button, the product would be created and would offer additional tabs and fields forcreateentering details information regarding the products. The popup that would appear would have 10 tabs and each tabwould comprise several fields.

Basic:

Product Name: Product name that you already entered while creating the product.SKU: SKU number that you already entered/generated for the product.Category: Name name of the category in which you want to create the product.Link Category: Select the other categories in which you want this products to be linked. A product resided ina single category but can be linked to multiple other categories and in this instance, the same product couldbe found from the linked categories. For instance: if you create a product called ' ' and select 'Wooden Clock c

' as it's parent category, from the store the product could be found under the ' ' category only. Now iflock clockyou want this same products to be available if customers are browsing ' ', ' decoration' &Wooden Work Home 'Wall Clock' categories, you should link the later three categories as the link categories for this product. Thusthe same product could be found no matter which category customer visits. Product Type: Select the type of the product. Physical products are tangible products like grocery goods,furniture, jewellery etc.whereas Virtual products are intangible products like eBooks, software, templates etcthat are mainly downloaded. Physical products usually requires you to ship to the customer location whilevirtual products are downloaded by the customers to their computers.Brand/Manufacturer: If you have created brands / Manufacturers from Web Commerce -Brand/Manufacturer, those brands and manufacturers would be available in this drop-down. If you select abrand/manufacturer to a product, on the product details page this information is shown. Furthermore, usingthe you can show the products based on Brand or manufacturer if you select theShop by Brand widgetsbrand/manufacturer for the products.Availability:  This options determines whether a products would be available for the customers to  view andpurchase. You can select the availability of your products from this drop down menu. You can select from "Av

", " ", " " options. If a product is 'available', this is shown to allailable Not Available Available for a date rangecustomers. Not available products are not shown on the store front. You should mark a product' NotAvailable, if you want to hide a products from the store front. To avail a product  for a particular date range,select the option 'Available for a date range' from this filed. Two additional fields would appear for thisselection and you can specify the date range for which the product would be available. After the Date expired,the product would be automatically Unavailable from the store.Mark Product As: Tick mark the New Product option if this is a new product. To make this product aFeatured Product, select the second option. If a product is marked as New product and/or Featured product,a label is shown on the product to highlight it to the customers.  Product Summery: Enter a short summery of the product that would be shown on the product details page.Sometimes customers want to get an overview of a product quickly rather than reading the detailed productdescription and to serve those customers, you should enter a short and informative Product Summery.Product Description: The WYSIWYG editor lets you enter the detailed product description. You can enter alarge amount of information, rich content like images, video using the Editor. Click on the maximize button

to have a bigger editor environment. Clicking on the HTML  button to open the HTML editor.    

Price & Quantity:

Base Price: Price of the product that you want to charge the Customer. This price does not include any tax,shipping cost, discount or any other cost. They are separately added or deducted from the product baseprice. Cost Price: You cost/purchase price for the product. It's an optional field. This is used to generate the profitrelated statistics for your store.Track Inventory: Tick mark this option if you want to track inventory of this product.  Enabling this optionwould present three additional options. Clicking the would open the Inventory details popup.Track Inventory

Clicking the Inventory History action icon from this popup would show the history of the inventory for thisproduct. To add product stock enter the quantity and type a note and click on button. Since you haveAdjustchosen to track the product inventory, you should enter the current available stock in the ' 'Available Stockfield. Specify the Low stock level quantity for the inventory tracked product. If the product reached to the lowstock level, in the CMS they would be marked using a yellow bubble and the admin would be notified byemails. Enable Multiple Order Quantity: Usually you want your customers to purchase any quantity of yourproducts. But if you want them to purchase products minimum half dozen and then 12, 18, 24 etc, you shouldmark this field enabled and enter  the quantity. For instance, if you enter 5 in this field, a customer would beable to order 5,10,15,20... of this product but not 4,6,8... etc.Minimum Order Quantity: Default value is 1. This value determines the minimum number of quantity acustomer must order to purchase. If you enter 3, for instance, for the product; from the store a customer

would not be able to order 2 quantity for this product but either 3 or more than three quantity would beallowed to purchase.Maximum Order Quantity: By default this field is empty and that means no maximum order limit is set forthis product. If you enter a value, a customer would not be able to purchase more than that quantity in anorder.Discount Profile: Select a discount profile from the list. The selected discount would be applicable for thisproduct.Tax Profile: Select a tax profile that you want to apply to this product.   Shipping Profile: Similar to tax and discount profile, choose a Shipping profile for the product. Based on theselected shipping profile the products' shipment cost would be determined. Gift Wrapping: If you offer a Gift Wrapping for the product then select one from this drop-down. There arethree option to chose from : ' ' is the default value and in thisGift Wrapping is not available for this productcase no gift wrapping would be offered to the customer. If you select the second option which is 'Fixed Gift

' , you would have to select a Gift Wrapping option from the available list and on theWrapping Optionproduct details page this gift wrapping options would be offered to the customers. If the customers specificallyselect this Gift Wrapping option, the additional charges would be added to the order total and from the Ordermanagement workspace, you would find out for which products the the customers have chosen to take thisservice. If you select the third option, i.e. ' ' the available giftLet customer select a Gift Wrapping Optionwrapping options would be offered to the customers and based on their selection, the cost would be adjusted.Again this would be marked in the Order so that you can easily distinguish for which products customers havechosen to receive the Gift Wrapping option.On Sale: If you want to mark a product as an ' ' product, tick mark this option. Tick marking this wouldOn Salebring another field called " ". Enter the sale price and this is the new price that would be offered toSale Pricethe customers for this product. Tax, discount, shipment cost etc. everything would be calculated and adjustedbased on the Sale Price and not the Base Price if the ' ' is enabled for a product. On sale products areOn Saleshown using labels in the store front.Enable Call for Price: Enable this option if you want to showcase a product on the store but don't want tosell it yet. Enabling this feature hides the , from the product and thus the customersadd to cart product pricecan't see the price of the product and can't add it to the shopping cart.

 Properties: 

Model: Field to enter the Model name of the product. This is an optional field and if a model name is entered,this is shown on the product details page. Height: Height of the product. Width: Width of the product.Depth: Depth of the product.Weight: Enter the weight of the product. 

Product Properties

You should enter the Product Properties for the physical products specifically if you want them tobe shipped via AusPost or any third party courier service. Without the proper product weight anddimensions, you can't expect to calculate the shipment cost properly for those third party courierservices.  The units that is used for the measurement comes from the  Administration -

.eCommerce- settings

Attribute:Select the Attributes from the list and the attribute values would be shown on the left panel. From the left panel youcan select the attribute values you want to avail for this products and those would be added to the right panel. Foreach selected attribute value, you can mention the price differences than the original product price. To add priceselect the option and enter the impacted price. This price would be added to the product base price and if aAddcustomer selects this attribute, the price would be adjusted accordingly. To reduce price for an attribute select the

option ' ' and enter the amount that you want to deduct if this attribute is selected. If you want to enter the fixReduceprice for an attribute then select the ' option and enter the price that you want to change the customer if s/heFix'selects this attribute.

For instance, if you have a ' ' as a product and then 3 colours and 3 size variation, you would like the customersShirtto pick the size and color while purchasing it. To do so first go to Web Commerce - Attributes and create 2  attributescalled ' ' and ' ' . Create Yellow, Red and Green as the attribute values for Colours and then , Colours Sizes Small Me

and as the values of the Sizes. Now on the product create/edit popup click on the 'Colours' and 'Sizes'dium Largeattributes and the values of this attributes would be listed in the left panel. Pick the colors and sizes you want to availfor the product' shirt' and either add or reduce prices for the attributes values. Alternatively you can enter the fixprizes as well.    

At the bottom of the Attribute tab there is a check box option called " ". If this is tickedShow Price with Attributesmarked, the prices would be shown on the attribute selection. Select the radio option ' ' if youShow Impacted Priceonly want to show how much more or less would be required for this attribute. If you want to show the exact pricethat the customer would be charged, select the second radio option ' 'Show Full Price

Meta Tag:

To add Meta tags, click on the plus icon placed under the Action column and that would open two fields forentering meta tag name and meta content. simply type in the meta name and content and press the plus icon againto add another meta tag. 

You can add multiple images to a product. It's always a good idea to add multiple images so that the customers canview the product images and can have a vivid understanding of the product. You can add product images from yourlocal PC, from WebDav ( ) and fromthe images that you already uploaded and are stored in the CMS server sideother websites. Simply select from one of those three available option and press the ' ' button. TheSelect Imagesimages would be selected and shown with the progress bar. After you click the ' ' button the images would beupdateuploaded and attached with the product. The added images would be shown under the ' '. You canExisting Imagemark the default image among the multiple images and this default product images would be used as the mainimage of the product. Other images would be shown bellow the default image as thumbnail images in the productdetails page. Clicking a thumbnail would open the image in full product view. To change the default image simplyclick on the icon placed left of the thumbnail view. the default image has a different icon and a bluish backgroundthan the other images. To remove an added image click on the remove icon.  

Video:Similar to Product Images, you can add product videos and those added videos would be shown on the store frontproduct details page. To upload a video simple choose from one of the 3 available options : Local Video, WebDav,and Embed Video. To upload a video from your computer select the Local Video tab, to reuse already uploadedvideo select WebDav video and to embed a video from video sharing sites like YouTube,Vimeo etc.

  For local video simply upload the video from one of the supported video format and for embedded video simplycopy paste the embed code and place in the  text area.

Product Video

If you are using a large number of product videos for many of your products, embedding videowould be a better choice to save the bandwidth uses. 

Resources:To add a resource file to a product choose the file, pick a name for it and browse an icon to be shown. In the productdetails page this resource file would be available for the customers to save to their local computer. Using theresource feature you can let your customers save the technical detail, manual etc. large volume of files from theproduct details page. Resource name and Resource icon are optional and if you don't provide the name or icon, thedefault file name and a default pdf icon would be used to represent the resource file

Related Product:From this tab you can select the related products and those related products would be shown on the product detailspage. This is a great way of cross-selling and can actually increase your sell volume. The related products are nicelypresented at the bottom of the product details page. 

Product Collection:You can present similar products as a collection of products and it is a great way presenting the similar products andwhen a customer changes the product type from the product details page, the product description, images etc. allare changed to show the details of this newly selected product. Thus a customer can make a more informedpurchase from the product collection. For instance: if you have a product called ' ' that has differentWooden chairtypes, you can create an attributes and enter values for the types as the attributes values. Now it a customer selectsan attribute from the store, only the price would be impacted and nothing else. Now if you create 3-4 differentproducts and place them as the product collection, when a customer changes the product type, the whole productdetails page is changed and the selected product's description as well as images, videos etc. would be shown to thecustomers. 

 To add collection products, mark the product as the Base product of the collection and that would bring the optionfor selecting the other collection products. You can change the name of the collection product from the 'Label in

' filed. Collection

Now that products have been created and are shown under the product ribbon. But that does not mean that thoseproducts are visible in the store and customer can purchase them. To show products in the store you need to editthe content of a page in which you want to show the product.   

Now you Need to add product Widget. To add Product Widget you have to select the Image Widget and drag anddrop it on the layout.

 

Now you will have to click on the  button and a new window will appear Configure  

Now you can select as many products as you want. The Products will be sorted in the same order as you have

added the product on the widget. To move up click on button. For Up press and for down press button.

Finally Press Apply button to save the selection.

Finally Press Save Button . Now the product is added to the Website.

 

How can I manage product inventory?

» In WebCommander you can manage inventory for each individual products or for selective products. To trackinventory of a product, simply right click on that product from Web Commerce - Product and select ' 'Propertiesoption. From the ' ' tab, click on the ' ' tab. If the Track Inventory check-box is not tickEdit Product Price & Quantitymarked, that means you have not enabled track inventory for this product.   

Tick mark the 'Track Inventory' checkbox and that would present three additional fields: , Track Inventory Available & . Clicking the would open the Inventory details popup. Clicking theStock Low Stock Level Track Inventory

Inventory History action icon from this popup would show the history of the inventory for this product. To addproduct stock enter the quantity and type a note and click on button. Since you have chosen to track theAdjustproduct inventory, you should enter the current available stock in the ' ' field. Specify the Available Stock Low stock

quantity for the inventory tracked product. If the product reached to the low stock level, in the CMS they wouldlevelbe marked using a yellow bubble and the admin would be notified by emails.

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If you track inventory for a product, the product stock level is shown using a visual indicator. Green circle means theproduct has a good stock level and you don't need to be concerned about it's stock whereas the Yellow circle meansthe product stock level is low. Red Circle means the product is out of stock and you should immediately put yourconcern on the stock. 

Adding some notes while adjusting the product stock manually is always a good idea as ti would save from anyfuture confusion.

How the product stock level would be adjusted when they are sold from the store is depended upon the settings youselected from the . There are several product stock related settingsAdministration - eCommerce - Inventoryamong which the 'Inventory Adjustment' determines when and how the product would be adjusted

There are 5 options to pick from:automatically.

I'll manually adjust product inventory: If this option is chosen, the system won't adjust the productinventory after they are ordered from the store. It would be the store owner/stock keeper's responsibility tomanually adjust the inventory.After an Order is Placed: For this option the product inventory would be auto adjusted as soon as the orderis placed. Even if the payment was not made or the product are pending to be delivered, this option reducethe order quantity from the product stock level as soon as the order is placed from the store. After Payment is Complete: This would reduce the product stock level only after the product is ordered andthe payment has been completely paid.After Shipment is Complete: Product stock level would be adjusted after the products are marked asshipped from the CMS.After an order is marked as Complete: Select this options if you want the product stock level to be adjustedonly after you manually mark the order status as 'Completed'.

 Tick mark the option ' ' if you want the product inventory to be autoAdjust Inventory for the cancelled Ordersadjusted after an order is cancelled. To adjust product inventory for the orders that were refunded, tick mark theoption 'Adjust Inventory for Refunded Orders'.

Can I assign a product in more than one category? Yes,»  you can assign a product in more than one categories using the feature. To assign a singleLink Category

product in more than one category, go to product edit popup and from the tab - Link Category field select theBasiccategories in which you want the products to be available.

A product resided in a single category but can be linked to multiple other categories and in this instance, the sameproduct could be found from the linked categories. For instance: if you create a product called ' ' andWooden Clockselect ' ' as it's parent category, from the store the product could be found under the ' ' category only. Nowclock clockif you want this same products to be available if customers are browsing ' ', ' decoration' & 'WallWooden Work Home Clock' categories, you should link the later three categories as the link categories for this product. Thus the sameproduct could be found no matter which category customer visits.

I want to upload product manual with the products. Howcan I do it?» If you want to upload the product manual, technical details or any other file, then you have to go to Web

. Now select the product and right click on it. Now you have to select the   optionCommerce - Products Propertiesand a new window will appear. Now select the    tab. Now select the file and upload it. You will have twoResourceadditional fields called and where you can place a name for the file and upload anResource Name Resource Iconicon that would be shown as the resource icon on the store front. Resource name and Resource icon are optionaland if you don't provide the name or icon, the default file name and a default .pdf icon would be used to representthe resource file. In the store front - product details page bellow the product image, an additional tab would bepresent called ' ' and clicking this tab would show the uploaded resource file that the customer would beResourcesable to download to their computer.

The maximum allowed file size is 2 GB. If you need to add multiple files, add them as a single zip file and upload asresource with the product. 

There are so many information to fill in to create aproduct! What are mandatory fields?» The mandatory fields to create product are the Product Name, Product Number/ SKU, Category, ProductType, Base Price.

There are 2 steps of creating a product. When you click on the action icon, a popup with only few 'Create Product'

fields appear and lets you create the product without entering so many information to that product. But as a productneeds so many information even images, videos, that are offered to be added just after the product is created. Youcan skip adding those information instantly though and can edit them later. But it's always recommended that youenter the comprehensive product information as they would not only give the customers what they are looking forbut would also encourage them to actually purchase it.

Can I create and sell downloadable products inWebCommander?» Yes, you can create and sell downloadable Products in WebCommander. If you select the " " as Product Type "Vir

it will be considered as a downloadable product. Downloadable products/ Virtual products aretual Product" tangible products that are usually downloaded after they are purchased. Creating the Virtual products is prettysimilar of creating the Physical products with very few exceptions.

First: virtual products won't have any weight or dimensions and hence the ' ' tab would not be presented.PropertiesSecond: the shipping profile field would not be present as assigning shipping profile would not be required for virtualproducts. Finally, after you mark the product as virtual product, you would have to upload the file itself as it's amandatory field. 

What If I have created several products and don't want toshow them in the website?» If you do not want to show products that you have already created then you will have to go to Web Commerce andselect product. From there you will have to select the product which you do not want to show. Now right click on the

products and click on the properties option and a new window will appear. From the combo box select Availability option and press update. Now this product will not be displayed at your website. Not Available

In addition to that, go to tab and Select ' 'Administration - CMS Settings - Search Product Added to Widgetsoption from the Show Product fields. This would make sure that when the customers search the products, onlyproducts that you have deliberately added to pages would be shown in the search results.

How can I add product video to be displayed in prodctdetails page?» To add product video, right click on the product and select 'Properties'. The product edit popup would appear.From this popup select the ' ' tab and that would bring the option to let you attach videos to the product. YouVideocan add multiple videos to a single product and all of the videos would be shown on the product details page. Thedefault video would be shown in the videos frame and other videos would be shown as the thumbnail videos like youbrowse video in YouTube. Clicking the play option on a video would run it from the store front.

You can add videos from 3 different sources:

Local Video: Upload videos that are residing in your local PC. WebDav Video: If you have already uploaded video for other products, you can reuse those videos. If

WebDav Video option is selected, you will get the list of already uploaded video and you can pick videos fromthis list. Embed Video: To embed video from popular video sharing sites like or , select this optionYouTube Vimeoand copy-paste embed code in the text-area. 

After you have selected videos, press button and the video would be added to the product. You can mark a updatedefault video like you do for the default image. To remove a video from a product , simply press the icon fromdeletethe video thumbnails under the ' ' and this video will no longer be shown with this product.Existing Videos

On the store front - product details page the added video would be shown under the 'Video' tab. The default markedvideo would be shown as the large video whereas the other videos would be shown as the thumbnail videos on theright side of the default video. If a customer clicks on a video thumbnail, this video would be played then. 

Which image & video formats are supported?» All the popular and widely used image and video formats are supported in WebCommander. Following is the list ofimage and video formats you can use for the product:

Image Formats:.jpg, .jpeg, .bmp, .pngVideo Formats: .flv, .mov, .rm, .mp4, .3gp, .mkv, .dat, .wmv

Can I retrive a product I have removed?» The products that you remove are stored in the before they are permanently removed. So if you haveTrashremoved products from the , you can find them in the . ToWeb Commerce - Product Trash under Administrationfind a deleted product easily, filter the trash item by selecting from the right-top and only the removedProductproducts would be shown. Click on the ' icon from from ' column and the product would be restored'Restore 'Actionto the original category from which you have actually removed it.

If you have removed the category in which the product used to reside, the product would be restored under the R category.oot

Can I copy a product to create a similar product quickly?» In WebCommander you can copy a product and thus create a similar product very easily. For instance: If you havea product called ' ' and to create another product called ' ', you can either create it from theChair Wooden Chair

scratch or simply copy the product ' ' and change the information to have a completely new product quickly.chairProduct copy option is available in the list view and to copy a product switch to the list view by clicking the 'List View

' action icon. Now click on the ' '  icon under the action column and a new product would beproduct copycreated.    

The newly created product would have the same name but a slightly different SKU as SKU must be unique. Theproduct would be created under the same category and would have same product summery, description, price, metatags, stock level, properties (i.e. weight, height etc.).   

How can I move a product from one category to another?» To move a product from one category to another one, right click on the product and select the ' ' option.PropertiesFrom the tab select the new category from the ' ' drop-sown. After you press the ' ' button, theBasic Category updateProduct would be moved the the newly selected categories.

Can I import Products in the CMS? If so how can I do that?» Yes, WebCommander supports the Excel product & Category import. You can mass import the products in the

CMS by clicking the  ' '    icon from the Web Commerce menu - Product ribbon. Clicking the iconImport Productwould bring a popup and would let you browse the product excel file. If the excel file is properly formatted, theproducts would be imported in the CSM.

Download sample excel product import file: Sample Excel import file.xlsx

How can I customize the way products are displayed in thewebsite?» WebCommander offers a range of options to customize the way your products are displayed on the store includingthe product image dimensions and what to show on the product details page. Meanwhile you can control how youwant your products to be listed.

First start with the product image customization that would can find under Administration - CMS Settings - Image &Video. Here you can determine the width and height of the Product details page image, product listing image andproduct image zooming percentage. Additionally you can control the pop-up image size, whether to show the imagezooming or not, list view and image view image size.

WebCommander offers you every flexibility to design and represent your products the way you like. You can showproducts in list view in one page whereas in image view in another page. The switchable view lets customer switchthe views of the products as well as the filtering, pagination and sorting option. All these features makes your storevisually attractive and easy to navigate for customers.Furthermore you can decide where to show the productdescription, add to cart button, price and where not to. While adding products to a product widget, click on thesetting icon of the widget and you can configure how your products would be listed.

Finally, you can control how the product details page would be presented to the customers and which informationregarding the product you want to show. To configure your product details page go to Administration -

tab. You can select/unselect the options you want to show,eCommerce - and then the Product Detail Pageenable/disable Add to Cart feature, let customers use social share, show /hide discount details, related products andmany aspects of the product displaying as per your preferences and business needs. 

How can I let my customers comment/review myproducts?» To enabled commenting/reviewing on your products, go to Administration - eCommerce ribbon - eCommerce taband  enable the ' ' option. There are three additional settings that would appear afterProduct Review and Ratingyou enable this feature:

Who can Review & Rate: This settings determine whether you want anyone to review your products or onlythe registered customer to do so.Show Reviews: This settings determines if the customer reviews would be shown immediately or would waitfor the admin approval.Review Per Page: Select how many previously added reviews you want to show in the product detail page. Ifthere are more reviews than your selection, they can be accessed using the pagination.