web-based recall app internal “ cc ” email notifications
DESCRIPTION
Web-based Recall App Internal “ CC ” email Notifications. Internal company “ CC ” Orientation. Managers, Customer Support, & internal functional areas receive outbound “ CC ” emails: - PowerPoint PPT PresentationTRANSCRIPT
Web-based Recall AppWeb-based Recall App
Internal Internal ““CCCC”” email Notifications email Notifications
Internal company “CC” Orientation
• Managers, Customer Support, & internal functional areas receive outbound “CC” emails:
• View Administrative Reports with details of the recall or withdrawal (Internal or External to Customers)
• Customer Support & “Helps”• (208) 890-9169• [email protected]• QuickTip Sheets & video InfoClips• Initial Important Actions
• Other Aspects
• Admin Screens
Orientation - continued
• Recall InfoLink Support & “Helps”• (208) 890-9169• [email protected]• QuickTip Sheets, Instructions, & video InfoClips available to your customers
• Important Initial Preparation Actions• all Users (including you) should add these contacts to their email Address Book:
o “Recall Alert” <[email protected]>, and also o “RecallSupport” <[email protected]>
• the Client & Responder company IT Departments should “white list” the domain “recallinfolink.com” for both web Browsing access, and also Email Servers
• This will enable you & your Customers to receive all of the Recall Notifications, and not have them go to SPAM or the Junk folder.
• Other Aspects• the Customer “Welcome” & Instructions Letter• the Recall “Responder” Wizard & Amounts Updates• Reports• Admin Screen• Customer Contact Info Update
Recall Overview
• a Recall is launched by your company.
• Internal functional areas will receive“CC” email notifications:
• Your Customers:1.Receive Notification2.Act upon the online recall info and instructions3.Respond online
Your customers may call your Customer Support, or Recall InfoLink for assistance
• Internal Functions: • view Administrative Reports (through the Admin menu) with all of the
details of the event that was sent to Internal responders & to External Customers.
the Recall Notification processEmail is used for internal “CC” contacts
Managers & “CC” contacts Receive notice & then View Administrative Reports
the “CC” Notification E-mail
auto-login link directly into the Homepage
Click Admin to view Administrative Reports (of Internal or External recalls)
Admin screen selections
Click “View Company Recalls”
Manager & “CC:” notificationsView Reports of the selected Event
Compliance ReportsStarter & Continuer
Compliance Report - satisfying Agency requirements, plus “Customer Returns” & other Reports (see next page)
Compliance Report - satisfying Agency requirements
Administrative Reports- the recall event ‘overview’ report
Compliance Report - satisfying Agency requirements
Withdrawal of Widgets, 09/02/11
Admin & “CC:” notifications: Users, “CC” Contacts, “Managers”
Permissions & Selections“CC:” notification email
Manager Review
Your Customers have the same Admin capability at no cost
Starter to Continuers to Recipients … and back again
• Recall Launched
• Email Notification
• Recall Admin Reports
• Responders with Amounts
• Continuing the Recall
• Tracking Progress
• Regulatory Compliance
Summary
the Right Information
to the Right People
at the Right Time
to do the Right Thing
Reminder:
• Customer Support & “Helps” • QuickTip Sheets & video InfoClips, Orientations• [email protected]• (208) 890-9169
• User Setup• “White Listing” for Internet access & company Email Servers (IT Dept)• User Address Book contacts should add: “Recall Alert”
<[email protected]>, and also “Recall Support”
• VERY IMPORTANT: • Customer Contact Info Updates please go to:
www.RecallInfoLink.Com/Support/Contact-Info-Update
This Instructional document contains proprietary information meant for the use of Recall InfoLink Clients & Customers only, and is not to be distributed outside of Client companies. A Client’s Customers may be sent some materials provided for “Responders”.