we take care! - viennaairport

ViennaInternationalAirport

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We take care!

Airlines

Austrian Airlines www.aua.com

Association of European Airlines www.aea.be

Lufthansa www.lufthansa.de

International Civil Aviation Organization www.icao.int

Air Traffic Control

ACG www.austrocontrol.com

Eurocontrol www.eurocontrol.int, www.eurocontrol.be

Deutsche Flugsicherung www.dfs.de

Airports

Frankfurt www.frankfurt-airport.de

München www.munich-airport.de

London Heathrowwww.baa.co.uk/main/airports/heathrow

Zürich www.uniqueairport.com

Aircraft and Engine Manufacturers

Airbus www.airbus.com

Bombardier www.bombardier.com

Boeing www.boeing.com

EADS www.eads.net/eads/en/index.htm

Pratt & Whitney www.prattandwhitney.com

Research

AERONET www.aero-net.org

MOZAIC www.aero.obs-mip.fr/mozaic

PAZI www.pa.op.dlr.de/pazi/start.html

PARTEMIS www.aero-net.org/about/relproj/

8-partemis.htm

Traffic Research – Quieter Traffic – Noise Reduction

Deutsche Gesellschaft für Schlafforschung und

Schlafmedizin (DGSM) www.dgsm.de

Deutsches Zentrum für Luft- und Raumfahrtwww.dlr.de/VL

Deutscher Arbeitsring für Lärmbekämpfunghttp://www.dalaerm.de

Forschungsverbund Leiser Verkehr

www.fv-leiserverkehr.de/FV-LeiserVerkehr

Lärm-, Schlaffforschung in Europa (Europäische Union) www.calm-network.com/

ÖAL Österreichischer Arbeitsring für

Lärmbekämpfung http://www.oal.at/

Climate Protection

Center for the New Europe www.cne-network.org

Greenpeace www.greenpeace.de

Intergovernmental Panel on Climate Change (IPCC)www.ipcc.ch/

Umweltbundesamt www.umweltbundesamt.at

United Nations Framework Convention on

Climate Change www.unfccc.de

Mediation Process at Vienna International Airport

www.viemediation.at

Vienna International Airport www.flughafenwien.at

Environment and Aviation www.vie-umwelt.at

teil1_e_rz 17.01.2005 8:51 Uhr Seite 2

Content

Overview 2

The Airport in Dialogue 18

Our Responsibility – Your Safety 30

The Airport as an Economic Factor 36

The Airport as an Environmental Factor 46

The Airport as a Social Factor 60

Appendix 72


Overview

Act Sustainable and Work Responsible

A Sustainable Strategy for Vienna International Airport

The Airport as a Business

Guidelines, Principles and Strategies for the Future


4 Overview

Act Sustainable and Work Responsible

Dear Ladies and Gentlemen,

You are now reading the first Sustainability Report published by Flughafen Wien AG. For us, sustainable development not only meanssteady growth, but also respect for the environment and our neigh-bours, responsibility for the region and an active dialogue with our stakeholders. Our commitment to these principles is underscored bythe mediation process with local residents, which has been underwaysince 2000.

The 2003/2004 Sustainability Report is based primarily on 2003 data. Statistics for 2004 will be updated and included in our enclosed factsheet. The main object of analysis was Flughafen Wien AG (VIE). We also included the Flughafen Wien Group and/or the airport sitewherever it was reasonable and the necessary data were available.

A designated project team developed the basic structure for thisreport, and the most important topics were determined at a kick-offmeeting with department heads, in which the general framework forthe project was also defined.

The organisation of the report and selection of indicators reflect theguidelines for sustainability reports issued by the Global ReportingInitiative (GRI). Security and safety are very important for the airportbusiness, and we have therefore dedicated a separate chapter to these issues. In the interest of credibility and transparency, it wasimportant for us to engage an external institution to provide an expertopinion. This task was performed by oekom research, a well-knownrating agency, and the results of their work can be found on the lastpage of this report.

Herbert KaufmannMember and Speaker of the Board

Gerhard SchmidMember of the Board

Christian DomanyMember of the Board


5VIE Sustainability Report 2004

In the future we plan to issue a sustainability report every two years,in addition to our annual reports. It will contain current statistics aswell as an evaluation of previously announced goals. Flughafen WienAG has also created a sustainability management function, which willhave responsibility for our future activities in this area.

Autumn 2004

Herbert KaufmannMember and Speaker of the Board

Gerhard SchmidMember of the Board

Christian DomanyMember of the Board


A Sustainable Strategy for Vienna International Airport

performance of the Dow JonesSustainability Group Index. Atfirst glance this looks surprising:companies in the DJSI are notonly dedicated to the principlesof sustainable development butalso show superior financialperformance.

The airport and sustainability

Flughafen Wien AG has alwaystaken a proactive approach tothe sustainable development of both the company and theregion, not least because ourairport is a focal point of publicinterest in many respects and isclosely interlinked with its region.

The reasons for this are diverse:

Vienna International Airportprovides the first – and last –impression of Vienna and Austria for foreign visitors.

Flughafen Wien AG has tradedon the stock exchange since1992 and is therefore undercontinuous scrutiny by thefinancially oriented public, inparticular by analysts andinvestors.

Sustainability pays

Acting with a focus on sustain-ability is one of the most impor-tant modern business principles,and a tenet that is followed by a growing number of success-full companies. In addition tofinancial performance, companiesalso acknowledge their respon-sibility for the environment,society and the regions in whichthey do business. Sustainabilityhas become a key issue in the business world, which isdemonstrated by the convincing

6 Overview

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Sustainability

The three pillars ofsustainability


The provinces of Vienna andLower Austria hold invest-ments of 20% each in Flug-hafen Wien AG, not only forfinancial reasons but also to support regional develop-ment goals.

In recent years, Vienna Inter-national Airport has become

an important economic factorand motor for the entire region.

Subjects such as flight noiseand environmental pollutionfrequently represent thefocal point of discussionswith neighbouring residents.

The mediation process thatwas started in conjunctionwith plans for a third runwayhas triggered continuous dis-cussions with neighbouringresidents, citizens' commit-tees, politicians and otherinterest groups.

Our plans to intensify coop-eration with Bratislava Airportare designed to promote thejoint development of thesetwo regions following theexpansion of the EU.

Intensive communicationswith public authorities, customers and suppliersform an integral part of our day-to-day business activities.

The expansion of our infrastruc-ture will create the basis for futuregrowth in air traffic – growth thatis linked with a responsibility forour customers and the airlines,our shareholders, logistics firmsand tenants as well as the entireregion. Our employees shouldalso benefit from this growth,since they represent our mostimportant capital for sustainabledevelopment.


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12/93 6/94 12/94 6/95 12/95 6/96 12/96 6/97 12/97 6/98 12/98 6/99 12/99 6/00 12/00 6/01 12/01 6/02 12/02 6/03 12/03 6/04

DJSI World (in EUR) DJGI World (in EUR)

DJSI World / DJGI World:

Correlation: 0.9661 Tracking Error: 4.65%DJSI Volatility: 17.95% DJGI Volatility: 16.98%

124%

87%

December 1993 – July 2004, Euro, Total Return Index

A cooperation of Dow Jones Indexes, STOXX Ltd. and SAM Group

The DJSI (World Index) is based on the weighted average of free float sharesfrom over 300 companies, which also includes the top 10% sustainablecompanies from 60 branches in 34 countries. These companies are also coveredin the Dow Jones Global Index (more than 3,500 firms).

Dow Jones Sustainability World Index – Euro Performance and Risk (I)


The Airport as a Business

8 Overview

The current organisational struc-ture of Flughafen Wien AG isshown on the attached factsheet.

Flughafen Wien Group

Flughafen Wien Group compa-nies operate in many differentindustry sectors. Since the endof 2003 Flughafen Wien AG also manages the City AirportTrain (CAT) through a joint venture with its partner, theAustrian Federal Railway Corpo-ration ("Österreichische Bundes-bahnen"). The company alsoholds an investment in ScheduleCoordination Austria GmbH(SCA), which allocates timeslots to aircraft.

Flughafen Wien AG acquired a40% stake in Malta InternationalAirport (MIA) during July 2002through its holding in MaltaMediterranean Link ConsortiumLtd. Together with the 20% ofshares traded on the Maltesestock exchange, this investmentplaces MIA in the same exclusivecircle of listed European airportsas Flughafen Wien AG.

Flughafen Wien AG is one ofthe few publicly traded airportcompanies in Europe. We serveas the developer, builder andoperator for the airport and allrelated services. As the mostimportant airport in CentralEurope, we are preparing forabove-average growth. Theeastward expansion of the EUhas extended our catchmentarea well into Austria's neigh-bouring countries. Our strategicgoal is to further expand ourposition as a hub for transferpassengers between Easternand Western Europe.



Flughafen Wien AG

VAH

Vienna Aircraft HandlingGesellschaft m.b.H.100%

IVW

Flughafen Wien Immobilienverwertungsges.m.b.H.100%

CAT

City Air Terminal Betriebsges.m.b.H.50.1%

VIEL

VIE Liegenschafts-beteiligungsges.m.b.H.100%

SCA

Schedule Coordination Austria GmbH40%

VAI

Vienna Airport InfrastrukturMaintenance GmbH100%

VIE Int

Vienna International BeteiligungsmanagementGesellschaft m.b.H.100%

VAB

Vienna Airport Baumanagement Ges.mbH.51%

VIAS

Vienna International AirportSecurity Services Ges.m.b.H.100%

VIE BBI

Flughafen Wien/Berlin-BrandenburgInternational Entwicklungs-beteiligungsges.m.b.H.100%

VIE Malta

VIE Malta Ltd.99.8%+0.2%

MMLC

Malta Mediterranean Link Consortium Ltd.57.1%

MIA

Malta International Airport plc.40%

Flughafen Wien – a goodneighbour for more than50 years

In early 1938 a ground-breakingceremony took place for an air-base on the "Heidfeld" area be-tween Fischamend and Schwe-chat. After the end of the warthis airport – which was locatedin Soviet occupied territory –came under British control andwas also used by French armedforces.

The landing of a British Europe-an Airways plane at the RoyalAir Force (RAF) base on 2 Sep-tember 1946 marked the firstcivil use of Schwechat airport.Ultimately, Schwechat was chosen as the site for Vienna'scentral airport.

On 1 January 1954 the newlyfounded "Wiener Flughafenbe-triebsgesellschaft m.b.H." tookover the airport from the BritishAir Force – making it the firstprivately managed airport inAustria. In that same year workstarted on temporary repairs tothe facility. This marked thestart of a success story thatcontinues today.

Structure of the Flughafen Wien Group


10 Overview

... and Expansion

On 6 October 1977 RudolfKirchschläger, President of theRepublic of Austria, opened thesecond runway (16/34) at Vien-na International Airport. Thatsame year, the General AviationCenter – the part of the airportreserved for private aircraft –opened for business. The VIP &Business Centre (1979), theinstallation of long-distanceheating lines (1981) and con-nection to the A4 motorway(1982) followed.

A Novotel hotel was built in1983, and 1986 marked theexpansion of the arrival hall,construction of a new admini-stration building and EDP cen-tre, and the renovation of cargofacilities. In 1988 the strikingPier East formed a new land-mark on the apron. One yearlater the number of passengersexceeded five million for thefirst time.

The World Trade Center openedin 1990, followed by the Air Car-go Center and Car Park 3 duringthe following year.

Development ...

On 27 March 1956 the AustrianMinistry of Transport granted its approval for the constructionand operation of a general avia-tion airport.

Austrian Airlines AG (AUA) wasfounded in 1957, and introducedscheduled operations with itsfirst flight to London on 31 March1958. One year later the originalRunway 12/30 (today 11/29) wasextended to 3,000 metres inorder to meet the requirementsfor larger aircraft. A new termi-nal building was opened in 1960and a new export cargo hall followed six years later. By 1972 the apron, cargo facilitiesand infrastructure had beenenlarged, the arrival hall wasextended, and operations wereexpanded to a second floor.



The initial public offering marked a milestone in 1992:Flughafen Wien Betriebsge-sellschaft m.b.H. became Flughafen Wien AG. During the following years the transitarea was expanded (1993), Pier West was completed(1996) and Runway 11/29 wasextended to 3,500 meters(1997).

In 2000 we started a mediationprocess together with neigh-bouring residents, citizens'committees, representatives ofall political parties and variousinterest groups. This processfocuses on the current and future impact of Vienna Inter-national Airport and environ-ment-related expansion plans,e.g. flight noise levels and thepossible construction of a thirdrunway. At the end of 2000 theAustrian Industrial InvestmentCorporation ("ÖIAG") sold itsstake in Flughafen Wien AG, theprovinces of Vienna and LowerAustria increased their holdingsto 20% each and 10% of shares were transferred to anemployee foundation. From2001 to 2004 the new CargoNorth facility was built on the

grounds north of the B9 motor-way. It now houses facilities forMenlo, FedEx, UPS and TNT aswell as a new customs building.A new police headquarters wascompleted in 2003.

A new era for ground transpor-tation began in December 2003with the start of operations by the City Airport Train (CAT).Vienna International Airport cannow be reached in only 16minutes from the "Wien-Mitte"railway station, and passengersare able to check-in before board-ing the train.

The airport today

Roughly 200 companies arelocated at the airport, includingairlines, shops, forwardingagents, service firms and manyothers. More than 14,000 menand women from the provincesof Vienna, Lower Austria andBurgenland work at this location.

Vienna International Airporthandled a total of 12.8 millionpassengers and 173,000 tonnesof cargo in 2003, and the comingyears are expected to bring further growth. 14.7 Million Passengers are expectetd tocome in 2004.

A glimpse into the future

Overall, forecasts show a trendof steady growth. For this rea-son, we plan to invest approx. € 722 million in expansion projects by 2008 – projects that will also benefit the entire region. The positive develop-ment of the airport will createnew opportunities for businessesthat settle here, and further in-crease the number of interestingjobs.

Provinceof Vienna

Province of Lower Austria

Privateshareholders,thereof 10 % employee foundation

60 %

20 %

20 %

Flughafen Wien AG - shareholder structure


Our Guidelines, Principles and Strategies for the Future

management and control ofcompanies, and is directedtoward the sustainable creationof value for the benefit of share-holders.

Flughafen Wien AG was one ofthe first companies to declareits support for the Code. One of the primary goals underlyingthese regulations is to strength-en the confidence of share-holders, customers, employeesand the public. Flughafen WienAG had already implementedmost of the corporate gover-nance regulations before theCodes took effect. The coopera-tion between the ManagementBoard and Supervisory Boardand the work of the variouscommittees has always beensystematic and characterised byan open climate for discussion.The corporate strategy of theFlughafen Wien Group wasdeveloped and discussed by the Strategy Committee andManagement Board in 2003. In August of that same year, itwas presented to and approvedby the full Supervisory Board.

We see opportunities for growthin the new and larger Europeand intend to utilise this poten-tial in agreement with the princi-ples of sustainability. We placegreat value on the responsibleeconomic development of Vien-na International Airport for thebenefit of our stakeholders, shareholders, customers andairlines, logistics firms, tenantsand employees as well as theentire region.

Corporate Governance

The Austrian Corporate Gover-nance Code was issued in Oc-tober 2002, and forms a volunta-ry system of rules for publiclytraded companies. It representsan essential instrument to ensurethe transparent and responsible

12 Overview


The Compliance Guidelines andappendices were implementedthrough a separate documentissued by Flughafen Wien AG.This corporate guideline regu-lates the distribution of informa-tion in the company as well asthe monitoring of all internaland external flows of informati-on in order to prevent misuse.We were one of the few com-panies in Austria to present thefixed and variable compensationpaid to each member of ourManagement Board in our 2003Annual Report, and therebymeet the wishes of our share-holders for even greater trans-parency. We view the obser-vance of human rights, the realisation of equal opportunitiesfor all social groups, and therejection of all forms of briberyand corruption as a matter ofcourse and also demand thesame from our partners.

Our strategy for the future

The Flughafen Wien Group’s cor-porate strategy forms the basisfor the responsible commercialdevelopment of Vienna Interna-tional Airport in the future.

An airport is fascinating: mil-lions of passengers start theirtravels from here. Thousands of passengers each day, thousands of tonnes of cargo –Vienna-Schwechat is a gateway

to the world. Over 3,100 menand women work for the Flug-hafen Wien Group today, andour continued dynamic growthcreates a steady flow of newjob opportunities. We will make


Our Business Mission

Focus on customersWe want to meet the expectations of our customers and passengersin the best way possible.

Openness and dialogueWe are dedicated to maintaining an open, timely and transparentinformation policy - both internally and externally – and supportstraightforward, dialogue-oriented actions.

InnovationOur corporate culture provides room for creativity and promotesentrepreneurial actions and independent initiatives.

EnvironmentThe airport operation should be as compatible as possible with our environment.

EmployeesWe create a working climate that encourages top performance. Our employees form the basis that allows us to reach our corporategoals. Their representatives are partners with management.

RegionOur financial success makes us a driver for the positive develop-ment of the entire region, and we aim to achieve a high degree of acceptance.


VIE on the road to the future

Airports convey a sense of the"big wide world" – but behindthis world is a business centrewhose significance extends farbeyond the processes that servetravel. Value added and jobscreated at the airport have apositive influence on the entireregion. Airlines, freight carriers,forwarding agents, retail andgastronomy businesses, autorental firms, service companies,public authorities, oil suppliersand other companies in closerelationship with the airportcomplement and support thisdevelopment. They also gener-ate extremely varied types ofjobs at the airport.

The airport in change

Recent years have seen thestart of a major transformationin the airport industry: on theone hand, crises triggered bythe terrorist attacks 11 Septem-ber 2001, the war in Iraq andSARS pulmonary disease and,

a number of major investmentsover the coming years so wecan provide short transfer times,easy orientation and simplehandling processes for the grow-ing number of passengers whowill use our airport in the future.

14 Overview


on the other hand, significantgrowth in the number of pas-sengers. In addition to ourhome carrier, the Austrian Air-lines Group, low-cost carriersare gaining an increasing shareof the market. This develop-ment has also led to a signi-ficant change in consumerbehaviour. Our aim is to not just react to this new marketsituation, but to approach thefuture in a proactive manner. The positive development ofVienna International Airport also opens up a wide range ofopportunities for new busines-ses that settle here. This is particularly true for companieswhose success is dependenton international connections. As part of our planned expansion,we will also improve the infra-structure needed to attract newbusinesses. The non-aviationsector at Vienna InternationalAirport will take on greaterimportance. A key factor for thecoordination of commercial activities in Europe is the widerange of destinations offered by Vienna International Airport.This represents a major compe-titive advantage for our location.

Our Master Plan

In summer 2000 we started a broad-based investment pro-gramme, which is focusedaround the expansion of the terminal. Our growth has made it necessary to expand both theterminal and cargo facilities,improve rail and road connecti-ons, and construct new officebuildings and a third runway.

Skylink Terminal Expansion Over the coming years, theterminal will be enlarged instages. Short transfer times,clear orientation and simpleprocesses will become evenmore important. The heart ofSkylink will be a new baggagehandling and sorting system.However, we must firstmaster a number of logisticchallenges before work canstart on these projects.

Handling Center WestThe Skylink project also in-cludes the construction of anew handling centre, whichis scheduled to open in summer 2005.

Air Cargo CenterThis facility will be plannedand constructed in accordancewith the latest standards forinformation technology andlogistics processes.

Cargo NorthThe development of the CargoNorth area marks the first stepto reposition our cargo andoffice segments. We alsoadded extra offices for cus-toms authorities in this area.

Air Traffic Control TowerThe new tower and integrat-ed office building for AustroControl GesmbH form thetechnical heart of air trafficcontrol activities. With aheight of over 100 metres,this building will also createa new landmark for ViennaInternational Airport.

Office ParkFlughafen Wien AG is develop-ing this facility to meet theincreasing demand for officespace at the airport. The newbusiness and commerce cen-tre will be fully integrated intothe well functioning infra-structure of Vienna's world-wide traffic hub.



The platforms will be ex-tended to a length of 450metres, and a second paral-lel track will be installed eastof the station. Additionalstairs, escalators and eleva-tors will make it easier toreach the floors above thestation and make transferseasier. The new platformswill open in early 2008, andthe station is scheduled forcompletion in 2010. Therenovation and redesign ofthe railway facilities at Vien-na International Airport willopen a wide range of newopportunities in the east, and therefore represents animportant requirement forthe joint development of theregion between Vienna, Bra-tislava and western Hungary.

Third RunwayForecasts indicate that thepresent runway system willreach its capacity limits in2010. Vienna InternationalAirport will then need anadditional runway to accom-modate arriving and depar-ting aircraft.

City Airport TrainThe City Airport Train (CAT)started operations in Decem-ber 2003, and now providesdirect connections betweenthe "Wien-Mitte" railway sta-tion and Vienna InternationalAirport. Passengers can checkin their luggage at the "Wien-Mitte" station and, at thesame time, also obtain board-ing cards for their flights.

New Railway Station The railway station at ViennaInternational Airport will berenovated and enlarged toaccommodate long-distancetrains.

16 Overview


Vienna-Bratislava AirportSystemThe position of Vienna as akey east-west hub will in-crease in importance over the coming years, above allbecause of the larger catch-ment area that was createdby the accession of Austria'sneighbours to the EU. We areactively working to acquire astake in Bratislava Airport,which will enable both loca-tions to benefit from thegrowth potential inherent inthis region. If Flughafen WienAG is able to realise thisinvestment, our goal will be to establish a joint systemwith a reasonable division offunctions, similar to the Parisor London airports.

Management systems

Risk managementRisk management is an inte-gral part of all operating andstrategic business processesin the Flughafen Wien Group.In order to minimise the riskof potential financial losses,we have insurance to coverdamages and liability. Flug-

hafen Wien AG has establishedcontrol systems and instru-ments as well as an internalaudit department that regu-larly evaluates business prac-tices and organisational pro-cesses for their correctness,security and efficiency.

Crisis management - airside, landsideVienna International Airporthas developed security pro-grammes for the manage-ment of crisis situations,which could result from acci-dents, terrorist activities ornatural disasters. The airporthas also implemented a widevariety of preventive safetyand security measures aswell as emergency plans for various scenarios that are regularly evaluated andrehearsed.

Accident management and analysisThe accident analysis systemimplemented in 2000 allowsfor the extensive evaluationof causes and risk points aswell as cost-benefit apprais-als of possible measures. A company-wide campaign

was also started to improveawareness and accident pre-vention and thereby increasework safety.

Quality managementQuality management placesthe focal point of activitieson satisfied customers andemployees, the continuousimprovement of work pro-cesses and the joint develop-ment of corporate goals. Ouremployees contribute to theimprovement of work pro-cesses by providing sugges-tions for optimisation. Thehandling sector with its approx.1,800 employees is certifiedaccording to ISO 9000/2000.Performance standards aredeveloped together with cus-tomers, and compliance ismonitored on a continuousbasis through quality indicators.

Sustainability managementThe principles of sustainabil-ity will be integrated into allour management systems in the future. In particular,we intend to guarantee theimplementation of the goalsand measures formulated in this sustainability report.



The Airport in Dialogue

The Airport and its Operating Environment

A Different Point of View – How Others See Us


Shareholders

We believe a proactive informa-tion policy towards institutionalinvestors and private sharehold-ers is of major importance toguarantee the greatest possibletransparency. Flughafen WienAG provides the financial com-munities in all major businesscentres with facts and figuresthrough extensive quarterlyreports, regular presentationsto analysts and institutionalrepresentatives, and participa-tion in numerous investor con-ferences. We hold regular infor-mation events for private share-holders that include a tour ofthe airport and are also repre-sented at the annual "Gewinn-messe", Austria's most impor-tant event for private investors.In addition, our Investor Rela-tions team is available to answerquestions on our company atany time.

Dialogue with neighbouring residents

Vienna International Airport iswell integrated in the surround-ing community through a widerange of contacts and connec-tions, and the balance betweenecology, economy and societyis particularly important in thisrespect. We have therefore worked for many years to devel-op and safeguard open chan-nels of communication with ourneighbours.

NeighbourhoodAdvisory Board

Our Neighbourhood AdvisoryBoard was founded in 1989, andserves as a round-table for localmayors and representatives ofFlughafen Wien AG. Discussionsby this group led to the introduc-tion of our subsidy program forsound-proof windows in 1996. Italso played a decisive role in theinstallation of FANOMOS (FlightTrack and Noise MonitoringSystem).

20 The Airport in Dialogue

The Airport in Dialogue


Provinces of Vienna and Lower

Austria

Citizens'committees

Social partnersFreight agents

Political parties

Sub-contractors/Suppliers

Airlines

Passengers

Neighbouringresidents

Employees

Shareholders

Companiesat the airport



Forum 11

Forum 11 was founded in 1993to promote communication andprovide information on the eco-nomic, ecological and socio-cultural development of thecommunities near Vienna Inter-national Airport. As such itbrings representatives of busi-ness and local municipalitiestogether. It also publishes "vis à vie" magazine, which providesreports "from the region for theregion" and is distributed to

48,000 households in Vienna andLower Austria four times a year.

Neighbourhood Forum

Discussions on the constructionof a third runway indicated aclear need to inform not onlyneighbouring communities butalso a broader circle of stake-holders. The NeighbourhoodForum includes a substantiallylarger number of interestgroups than the Advisory Board.

The members of this informalgroup of mayors from localmunicipalities are provided withinformation on current develop-ments at and around ViennaInternational Airport through the"VIE Aktuell" magazine andmediation newsletter.

Sponsoring

Our sponsoring activities are in-separable from our "good neigh-bour" philosophy. We support

Stakeholders



Mediation is the way

Flughafen Wien AG initiated anew form of communication in2000 with our recommendationfor a mediation process withlocal residents. This dialoguehas joined representatives ofcitizens' committees, FlughafenWien AG, the Austrian AirlinesGroup, Austro Control, politicalparties, public authorities, inter-est groups and the mayors oflocal communities. Fifty partieshave worked on this processsince 2001 to develop jointsolutions for the managementof flight noise and capacity prob-lems at Vienna International Airport.

The idea to deal with a possibleconflict through a mediation process was the result ofefforts by many men andwomen. For this reason, pre-

cultural activities through-out the region as well as a number of sporting associationsand social events. FlughafenWien AG served as the mainsponsor of the Bruck / Leithamusic festival from 1999 to2002, and has also financedequipment for numerous play-grounds and skater tracks in the region over recent years.We help the fire departmentsand Red Cross centres in neighbouring communities, and recently financed a fullyequipped ambulance for theRed Cross in Schwechat.



paratory work such as theselection of mediators andcomposition of the mediationforum was completed jointly by the Neighbourhood AdvisoryBoard, citizens' committees,representatives of the provincialgovernments and employees ofFlughafen Wien AG.

The process is accompanied byThomas Prader as process pro-vider, Ursula König and HorstZillessen as mediators, and ateam of internationally recog-nised experts.

Sustainability as a standard

The mediation process generat-ed a large number of recom-mendations to alleviate thecapacity problems that areexpected to affect the runwaysystem by 2010. The proposalsranged from relocating the air-port to acquiring a stake in Bra-tislava Airport or closer coopera-tion with regional airports tonumerous alternatives for a thirdrunway. The three pillars of sus-tainability formed the basis forjoint criteria to evaluate these

different recommendations, and indicators from the areas of ecology, economy and thecommunity were defined.

Partial contract 2003

A partial contract for currentactions was concluded in May2003 on the subject of flightnoise, and most of the agreedchanges were implemented inearly April 2004. New departureroutes, changes in take-off andlanding procedures, and the newdistribution of air traffic form themain points of this contract. Thegoal was to provide relief for the largest possible number ofresidents, with a special focuson people who live very nearVienna International Airport.

An evaluation group monitorsthe implementation of the con-tract based on numbers, data,and facts. It includes represen-tatives of all contract parties.

The results from the monitoringprocess form an importantbasis for discussions. Furtherdata is gained from measuringflight noise at fixed and mobile

Milestones in the Mediation Process

17 July 2000Start of preparations for the mediation processFlughafen Wien AG, citizens' committees, Neighbourhood AdvisoryBoard, provinces of Vienna and Lower Austria

1 March 2001Conclusion of mediation agreement50 parties – two central subjects: current measures, expansionplans for the airport

28 May 2003Presentation of the partial contract on "Current Measures"

2 July 2004Interim results and agreement to complete a mediation contractcovering the third runway, night flights, noise protection and anenvironmental fund by 30 June 2005.



The conclusions from the moni-toring and evaluation processeswill be summarized in a report.The first such report will coverdata from April to December2004 and will be publishedduring the first half of 2005.

Future perspectives

After the signing of the partialcontract for current actions inMay 2003, the focus of themediation process has shiftedto our expansion plans. Firstinterim results on the third runway, limits, night flight regu-lations, the environmental fundand technical noise protectionwere presented in early July2004. These results will formthe basis for a mediation con-tract, which should be com-pleted by mid-2005.

stations as well as an analysisof all flight patterns and statistics.In addition, complaints and our own observations identifyareas where special analysis is needed.



Feedback and information

The 50 representatives in themediation process negotiate onbehalf of all residents who areaffected by air traffic. For thisreason, it is particularly impor-tant to provide information tothe people who do not play anactive role in this programme.The participants in the media-tion project ensure this involve-ment by holding personal dis-cussions with the constituentgroups they represent.

Joint public relations activitiesby the mediation forum alsoform a key success factor forthe entire process. Milestonesin the project and the status ofnegotiations are presented to a larger public at press confer-ences and through the multi-party mediation newsletter.

Info in the Internet

Under www.viemediation.atinterested parties can find a list of the participants in themediation process and contactpersons as well as protocols,working papers, press releases

and newsletters. This homepagealso serves as an archive forpeople directly involved in theprocess and is a primary sourceof information for concernedparties and residents.

Another website was launchedin March 2004 as part of theagreement. Under www.vie-umwelt.at Internet users canaccess a wide range of infor-mation on the subject of envi-ronmental protection at the airport, updates on measuresfrom the partial contract, statis-tics on flight movements andnoise measurements, details on subsidies for soundproofwindows, general informationon the environmental compati-bility audit, and documentationon the third runway project.Also available are an environ-mental glossary, a search

function and various links, aswell as direct e-mail contacts,order forms for the mediationnewsletter, “VIE Aktuell” andthe environmental brochure.

Info by telephone

Vienna International Airport also installed a new information number for the environment and aviation – 0810 22 33 40 in March 2004. A team of select-ed staff members is available to register call centre feed-back or complaints about flight noise. Contact can also be established by e-mail or viawww.vie-umwelt.at on theinternet.

Number of complaints

2003 2002 2001 2000

Total 1,066 1,220 1,366 1,150 Thereof from Vienna 661 734 743 803 Thereof from Lower Austria 405 486 623 347



A Different Point of ViewHow Others See Us

Since the start of the mediationprocess four years ago, I havebecome familiar with anotherimportant facet of the airportand come to better understandthis facet in many meetings –namely the role and impact ofthe airport on the immediateand extended regional and eco-nomic environment. The air-port's constructive attitude hasmade this process one of mymost positive experiencesdespite all the conflicts relatedto these issues.

Air travel has become an impor-tant factor in global economicgrowth. An airport with an inter-national reputation creates notonly economic benefits for itsoperator but also benefits forthe entire region in which it islocated. On the other hand, asuccessful airport creates en-vironmental disadvantages forthe surrounding area and itsresidents. Therefore, a sustaina-ble development process shouldwork to establish a balance between economic and environ-mental interests.

Sustainability is reflected in re-lationships to others, especiallyat an airport. For this reason,we considered it particularlyimportant to ask our stake-holders for their opinions whenwe prepared this report.Thefocal point of their comments is formed by personal relations-hips to Vienna International Airport as well as the role played by Flughafen Wien AG in the long-term developmentof the region and EU expansion.Our questions were directed torepresentatives of the provin-ces of Vienna and Lower Austriaas well as to politicians andmembers of citizen initiatives.

Friedrich Zibuschka

Constructive attitudeI have always had a good personal relationship with Vienna International Airport as a business and private user of this first-rate infrastructure.

Friedrich Zibuschka Head of the Planning,Environment and Transportation Group,Province of Lower Austria



Erich Valentin

Growth with responsibilityVienna International Airport isan important economic motor,not only for the Vienna regionbut also for the capital city ofVienna. The accession of ourneighbours – the Czech Repub-lic, Slovakian Republic and Hun-gary – to the EU has increasedthe significance of Vienna as a regional airport and also supported strong growth.

The airport is an important fac-tor because of the many jobs it provides directly on site and in the local economy. It hasbecome an integral part of theemployment markets in Viennaas well as the provinces ofLower Austria and Burgenland.

What should be emphasizedhere is the effort to realise prof-itable growth under ecologicallyresponsible conditions. Themediation process - which bringstogether representatives of the provinces, local mayors, citizen initiatives, associations,the members of the AviationGroup and other constituentorganisations – is impressive inboth a democratic as well as anecological respect and demon-strates the socio-politicalresponsibility of the airport.

Hannes Fazekas

People from all over the worldI have worked at the airport since1988. During this time I havebeen able to watch it grow froma "small" family company into aregion with 12,000 jobs. Whathas always fascinated me at the airport is the coming to-gether of people from all overworld – so many different nationalities and languages –and the contact with these people. You can hardly find thiscombination anywhere else – it really has its own specialcharm.

In my opinion the airport – andair traffic as such – are a motorfor the sustainable technicaldevelopment of transportationsystems. That may seem to bea presumptuous argumentgiven the current state of affairs– after all, many people believeair traffic devours hugeamounts of resources. How-ever, the few points where fossil energy is still transferredto airplanes create new opport-unities for rapid changeover tosustainable sources of energy –whether it is bio-kerosene orhydrogen produced with solarpower. From a technical stand-point, it would be easier todevelop sustainable systems forthese applications than forwide-ranging regional transpor-tation systems.

Hannes Fazekas MayorCity of Schwechat

Erich Valentin Member of the Provincial Council, Province of Vienna



the further development of ourtraffic infrastructure. As thedirector of planning for Vienna, I view the expansion of capacityat Vienna International Airportas generally positive. I alsoexpect, however, that air trafficin the planned 3-runway systemwill be managed so as to reduceaircraft noise for Vienna's pop-ulation in the future. If this does not happen, Vienna willloose substantial ground in thecompetition among major citieswith regard to the increasinglyimportant "soft" factors such asenvironment and quality of life.

Susanne Rynesch

Positive precedent: mediationThe present expansion planshave a large inherent potentialfor conflict, and the furtherdevelopment of the airport canonly function in agreement withthe local population. ViennaInternational Airport has soughtthis cooperation and dialogueon a broad basis. With themediation process, FlughafenWien AG has set an importantand positive precedent for allairports in Austria.

Sissy Roth-Halvax

Partner for local municipalitiesThe airport is a major employerin the region, and has alwayssupported local municipalitiesand associations through spon-soring.

The long overdue internationalrailway connections required bythe airport as well as use of theCAT at normal rates for localcommuters will lead to a lastingimprovement in the publictransportation network.

Arnold Klotz

Traffic infrastructure as a success factorVienna has set a goal to positionitself as the economical focalpoint of "CENTROPE", the developing region at the heartof the new Europe. This willrequire an increase in interna-tional accessibility as well as

Sissy Roth-HalvaxMember of the UpperHouse of Parliament

Arnold Klotz Director of City Planning,Province of Vienna



As a major actor in the region,the airport is under specialpressure to act in a consequentmanner: to cooperate on a rou-tine basis with involved personsand groups, avoid environmen-tal pollution, minimise unavoida-ble problems and include theregion in its economic success –especially with regard to theopportunities and risks that arisefrom the expansion of the EU.

Vagn Soerensen

Vienna as a hubVienna International Airport ischaracterised by a nearly per-fect geopolitical location andlogistics that make it possiblefor the Austrian Airlines Groupas a hub carrier to offer a trans-fer time of only 25 minutes.

The goal to reduce the coststructure by 15% below com-peting airports such as Munich,Prague and Milan is designed to allow the Austrian AirlinesGroup, Vienna International Airport and Austro Control toremain successful in establish-ing Vienna as a competitivehub. The airport's cost structureis becoming more and moreimportant because competitionin the European civil aviationsector is continuing to shiftfrom the airlines to the respec-tive hubs.

The Austrian Airlines networkhas made Vienna InternationalAirport the most importanteast-west hub in Europe. Thisstanding is also linked to thegrowing importance of

Vienna/Bratislava as an econom-ic region. Vienna represents abridgehead for the further devel-opment of air traffic in both thenew and future EU memberstates of Central and EasternEurope.

Flughafen Wien AG, Austro Con-trol and the Austrian AirlinesGroup share the responsibilityto determine whether Viennawill continue to play a promi-nent role in European air trafficin the future or whether it willlose its position in the face ofrising competition from otherhubs.

Susanne RyneschAustria Platform Flight Noise

Vagn Soerensen CEOAustrian Airlines Group


Safety

Security Concept

Safety Management

Be Smart, Watch Out!

The Airport Medical Station

VIE Fire Department


32 Safety

Safety represents fire preventionas well as general measuresdesigned to safeguard passen-gers and employees. Security is defined as the warding off ofdangers to persons and proper-ty, and also includes, for exam-ple, illegal entry.

Security concept

EU Regulation Nr. 2320/2003"for the determination of jointrules governing security in civili-an air traffic" took effect in early2003. Security areas were de-fined on a national basis, andharmonised and approved bythe EU in mid-2004. This regu-lation calls for the 100% controlof persons and equipment,vehicles, goods etc. in all security areas.

There is hardly an industry inwhich safety and security playsuch a major role as in aviation.The events of 11 September,SARS and the war in Iraq havemade this issue an even greaterfocal point of interest. At ViennaInternational Airport, we havealways undertaken all possibleefforts to continually improvethe level of security.

Our ResponsibilityYour Safety



In the area of technical security,Vienna International Airportholds a top rank in Europeancomparison. This high standardwas underscored by the successful completion of a test series on the 100% HoldBaggage Screening system(HBS) in 2003 as well as by anICAO (International Civil Aviati-on Organization) audit andinspection by TSA/DHS (Trans-port Security Administration/-Department of Homeland Security, USA).

The airport's excellent standingwas achieved and will be main-tained with various securitysystems. The primary systemsare entry control with biometriccharacteristics, video equip-ment and the fully automatedcontrol of large baggage. Theinvestments in this equipmenttotalled € 14.5 million, and haveset the standard for airport facil-ities in Austria.

However, the most importantfactor is people. Our experi-enced employees, regular train-ing and fair pay are the guar-antees for a safe and secure airport. Outstanding teamwork

and the coordination of all acti-vities performed by airportemployees, VIAS (Vienna Inter-national Airport Security Ges.m.b.H.), the federal police inSchwechat and the AustrianMinistry of the Interior providean ideal operating environment.

In September 2004 the AustrianMinistry of the Interior selectedVIAS again to perform the secu-rity controls at Vienna Interna-tional Airport. This wholly ownedsubsidiary of Flughafen WienAG won the contract againststrong Austrian and internationalcompetition in an EU-wide ten-der process.

Safety management

Even slight irregularities canoften have a major impact,especially in air traffic. The dividing line between a "classicwork accident" and a "trafficaccident" is often difficult todraw. Since 2000 Vienna Inter-national Airport has used asystem developed by the Ludwig Boltzmann Institute for Accident Research to analysethe causes of accidents and

develop appropriate preventivemeasures. Therefore, com-prehensive safety managementmust cover and develop approp-riate measures for both areas.The system must also assistthe decision-making process by comparing accident costs to the estimated cost of poten-tially necessary improvements.

Be smart, watch out!

In order to improve the overallquality of work on the apronand based on accident statisticsfrom the first two months of2003 the airport services depart-ment is running a "Safety on the Apron" campaign.


34 Safety

medical treatment as well asvaccinations. The team respondsto emergencies that are report-ed by telephone (Tel.: 144) orradio (e.g. emergency landings).Since an airport must also beprepared to deal with major disasters, the fire departmentmaintains a fully equipped vanthat can transport up to 30severely injured persons. Inaddition to emergency calls, the medical centre offers assis-tance to accident victims andpassengers, airport employeesand visitors. A total of 4,474persons - including 1,203employees – were treated in2003. The treatment is free ofcharge for all EU citizens whohave health insurance.

Vaccination centre

The vaccination centre, which isrecognised by the World HealthOrganisation, provides specificas well as general preventative(e.g. meningitis or influenza)vaccinations for all travellers.The medical centre experts alsosupply information on vaccina-

Airport medical station

The airport medical stationcovers the areas of:

Emergency care and first aidVaccinationsIndustrial medicine

The first aid station was found-ed in 1954 and has developedinto a full medical centre. Adoctor, nurse and medical assistant are available aroundthe clock to provide emergency

Personnel:

11 emergency physicians 2 industrial medicine

specialists5 registered nurses 5 registered paramedics 1 administrative assistant

Opening hours:

24 h per day, 365 days per year

Details on the medicalcentre:



tions, prophylactic measures(e.g. malaria) and travel prepa-rations (e.g. thrombosis) free of charge by telephone. The air-port medical centre vaccinated2,643 persons in 2003, includ-ing 741 airport employees.

VIE fire department

The fire department of Flug-hafen Wien AG has 65 full-timeemployees who are responsiblefor fire protection and technicalsupport for air traffic as well asall buildings and facilities at theairport. In addition, the identifica-tion and elimination of potentialdangers is becoming increasing-ly an important duty. The airport’sfire department experts are inte-grated in the planning stage forall new buildings to assist archi-tects, developers and builders.

In the event of major emergen-cies, so-called ancillary firedepartments with a total forceof 300 can be notified. Externalsupport can also be provided bythe 27 volunteer fire depart-ments from communities nearthe airport, who are included inan alarmplan.

Alarm plan fire department

Implementation of EU Regulation 2320 while maintaining definedstandards and without exerting a lasting or unreasonable impairmenton operations

Further development and expansion of crisis management

Reduction in accidents

Reduction in interference with operations

Increase in awareness/understanding of rules and regulations

Significantly higher awareness of topics in "Safety on the Apron" campaign

Our safety goals through 2006


Economy

14,000 Employees

Vienna International Airport as an Economic Motor

The Airport and the Capital Market

Investments in the Billions

Turnover and Earnings

Asset and Capital Structure

High Customer Satisfaction


38 Economy

The course of events that opened the borders to our EastEuropean neighbours hascreated new and interestingmarkets. It also increased ourcatchment area, and the poten-tial number of passengers forour airport, from 5.6 million to14 million. The geographicallocation of Vienna InternationalAirport at the heart of the newEurope places us in an increas-ingly important role as a cross-road of global economic activityand an attractive hub for east-west traffic.

14,000 employees

Over 14,000 men and womenwork at Vienna International Air-port, with 3,200 employed bythe Flughafen Wien Group. Theremainder is distributed amongthe more than 200 businesseslocated at the airport, such asairlines, retail shops and gastro-nomy facilities, forwardingagents, public authorities, servicecompanies, car hire companies,transportation and oil firms. An increase in the number ofpassengers at our airport triggersan increase in the number ofemployees. We require a work-force of roughly 1,100 for eachone million passengers – andevery additional million pas-sengers leads to the creationof a further 1,000 jobs.

The Airport as an Economic Factor



The airport as an economic motor

Vienna International Airport now supports more than 29,000jobs in the Austrian economy,and the value added by the air-port totals € 2.8 billion. Theimplementation of the MasterPlan and the continued suc-cessful development of ViennaInternational Airport will createa large number of new jobsover the coming years.

Every job at the airport createsan additional job in the Austrianeconomy, and every euro ofvalue added at the airport gener-ates € 0.9 in the Austrian econ-omy.

Site advantages

The airport also serves as aneconomic driver for the entireregion by providing traffic infra-structure. Many companies needworldwide flight connections to maintain their competitive-ness. In Austria, this translatesinto 1,200 firms with a total

of 600,000 employees and anextensive network of sub-con-tractors.

Capital markets

In 2000 Flughafen Wien AGbecame the third publicly trad-ed airport in Europe to have amajority share in private owner-ship. Since mid-March 2001 theprovinces of Vienna and Lower

Austria each own a stake of20%, the employee foundationholds 10%, and the remaining50% represent free float shares.The share price has shown soliddevelopment, rising from anIPO price of € 24.35 in 1992 to€55.42 on 15 November 2004.

20.00

25.00

30.00

35.00

40.00

45.00

50.00

55.00

60.00

06/92 06/93 06/94 06/95 06/96 06/97 06/98 06/99 06/00 06/01 06/02 06/03 06/04

in €

Development of the VIE Share 1992-2004


40 Economy

Rising number of passengers

The number of passengers atVienna International Airportincreased 6.8% in 2003, andwe recorded two-digit growth in all traffic segments during thefirst nine months of 2004. Thisdevelopment confirms that theeffects of 11 September 2001,the war in Iraq and SARS havebeen overcome. With 12.8 milli-

on passengers in 2003 and anexpected total of 14.7 million in 2004 plus 173,300 tonnes of cargo in 2003, Vienna Inter-national Airport is a major eco-nomic driver in Austria.

Steady growth in traffic makesit necessary to continuallyexpand our handling facilities.Our Master Plan covers devel-opment programmes for theyears up to 2015. One of thelargest single projects is theterminal expansion Skylink,which will start in 2005.



Growth in comparison

In 2003 the number of passen-gers at Vienna International Air-port increased more than three-times the 2.1% growth report-ed by other major European air-ports. For the first nine monthsof 2004, growth in Vienna wasdouble the European average.This development was sup-ported primarily by low-cost carriers, which carried roughly750,000 passengers from Vien-na International Airport in 2003and 1,180,830 for the first ninemonths of 2004. Traffic toEastern Europe also showedextremely strong developmentthroughout 2003 and two-digitgrowth rates towards the endof the year. This overall positivetrend has continued through-out 2004.

VIE as the east-west hub

Together with its home carrier,the Austrian Airlines Group,Vienna International Airport nowholds a leading position as aneast-west hub with 40 destina-

tions in Eastern Europe. Thisstanding is reflected in a strongand steady rise in transfers as

well as continuous growth in the number of passengerstravelling to Eastern Europe.

Number of destinations in Eastern Europe

2003 2002 2001 2000

Vienna (VIE) 40 36 34 36

Frankfurt (FRA) 42 39 37 34

Zurich (ZRH) 20 24 22 21

Budapest (BUD) 18 13 14 13

Prague (PRG) 22 20 21 18

Munich (MUC) 20 19 17 15

Development of traffic at European airports

Passengers Change Flight Changein million vs. 2002 movements vs. 2002

2003 in% 2003 in%

Vienna 12.8 +6.8 197,089 +5.5Munich 24.2 +4.4 332,991 +4.0Zurich 17.0 -5.1 243,708 -5.0Frankfurt 48.4 -0.2 439,343 -0.7Copenhagen 16.0 -3.0 255,855 -2.8London Airports1 112.2 +2.9 863,246 +1.6Budapest 5.0 +12.1 81,322 +13.8Prague 7.5 +18.2 115,756 +11.4

1 London Heathrow, Gatwick, Stansted; Source: VIE and ACI Rapid Data Exchange Program


42 Economy

Turnover

Turnover recorded by FlughafenWien Group rose 9.4% to € 348.4 million in 2003, and the first nine months of 2004saw a rise of 15.8%. The AirportSegment remained the largestbusiness unit in 2003 with 19.8%growth in revenues to € 162.7

million (January to September2004: +17.8%), which weregenerated chiefly by landing,passenger and infrastructuretariffs. This satisfactory develop-ment resulted primarily fromhigher traffic.

This growth in turnover wasalso supported by the introduc-tion of the new baggage recon-ciliation system, which wasfinanced through an increase in the passenger tariff in agree-ment with the airlines, as wellas the reimbursement of costs



for the control of large baggagein accordance with EU regula-tions.

The Handling Segment gen-erated 30.4% of Group turn-over and recorded an increaseof 0.6% in turnover to € 106.0 million in 2003. This develop-ment was the result of higherhandling services (+ 3.3%) andcargo volume (+ 8.3%). Reve-nues from low-cost carriers roseby a sizeable amount, whileincome from the Austrian Air-lines Group and Swiss declined.

Our market share decreased 1.9 percentage points year-on-year to 91.2% for 2003. Resultsfor the first nine months of 2004show a 16.8% rise in turnover.

The Non-Aviation Segmentrecorded 5.4% growth in turn-over to € 79.4 million in 2003,which corresponds to 22.8% ofGroup revenues. Of this totalincrease, € 1.5 million represent-ed new rental income from theCargo North project and greaterdemand for security services (+ 10.7%). Income from the

duty free shops declined due to a decrease in the number of high-income passengers. In contrast, revenues from the Travel Value Shops increased.Income from gastronomy ren-tals rose 0.5% in spite of a construction-related decline in space. Turnover reported by the Non-Aviation Segmentincreased 10.3% during the first nine months of 2004.

High customer satisfaction

High service standards are akey factor for the success ofour company. We want our pas-sengers to experience Viennaas a safe, clean, fast and conven-ient airport at all times. In spiteof steady growth, the results of our passenger survey of ser-vices and facilities at ViennaInternational Airport remainedconstant in 2003, ranging from"good" to "very good". The Termi-nal Performance Index has beenmeasured since 1995, and isbased on personal interviewswith 350 departing and arrivingpassengers each month.

Terminal Performance Index(1 = very good, 5 = very poor)

2003 2002 2001 2000

Total index 1.40 1.38 1.35 1.35

Orientation in the terminal 1.38 1.35 1.35 1.36

Cleanliness 1.56 1.57 1.53 1.46

Security controls 1.40 1.34 1.37 1.28

Waiting time 1.42 1.40 1.38 1.36

Check-in 1.34 1.31 1.27 1.24

Information for passengers 1.41 1.33 1.29 1.32

Comfort 1.30 1.27 1.27 1.35


44 Economy

of € 35.6 million over the pre-vious year, but is less than thebudgeted level of € 173.3 milli-on. The instable development of traffic during the first sixmonths of 2003 and cautiousforecasts for the future devel-opment of our most importantcustomer, the Austrian AirlinesGroup, led us to revise theapproved investment programme.Capital expenditure for the firstnine months of 2004 totalled € 101.9 million, which nearlymatches the prior year value.

Earnings

Profit before tax (EBT) recordedby the Flughafen Wien Groupincreased 0.3% to € 97.3 milli-on, and net profit rose 0.8% to € 70.8 million in 2003. Thelargest contribution to earningsbefore interest and tax (EBIT)was generated by the AirportSegment with € 75.2 million,followed by the Non-Aviation

Financial, asset and capital structure

Flughafen Wien AG registered a strong increase in tangibleassets as the result of capitalexpenditure as well as an im-provement in operating cashflow during 2003.

Corporate spending

Investments in tangible andintangible assets totalled € 115.2 million for 2003. Thisfigure represents an increase



Segment with € 25.6 millionand the Handling Segment with € 15.9 million. Our expansionplans (terminal capacity, bag-gage handling, aprons etc.) are designed to match the growthof our airline customers. Thestep-by-step expansion of thenew terminal infrastructure willminimise the economic risk ofthis investment. The timing ofdecisions on investments wasalso optimised with respect torisk. In general, we see the

growth opportunities for ViennaInternational Airport as extreme-ly positive.

Financial situation

Solid performance in recentyears led to cash and cash equivalents of € 131.1 million as of year-end 2003 (30 Sept-ember 2004: € 113.4 million).Flughafen Wien AG has no debt and is therefore able tofinance projects internallyand/or with mid-term capitalfrom outside sources with nomaterial weakening of earnings.The equity ratio equalled 70.7%at year-end 2003.

Increase in customer satisfaction

Positioning as an east-west hub

Continuation of solid traffic growth

Further improvement in competitive ability

Retention of market leadership in the handling segment

Focus on non-aviation business

Our business goals through 2006

Income statement, summary in € million

2003 2002 2001

Operating income 365.0 328.4 328.7Operating costs 267.7 231.3 243.5EBIT 97.3 97.1 85.2Financial results 9.2 8.5 11.7EBT 106.6 105.6 96.9Taxes and minority interest 35.7 35.3 30.6Net profit 70.8 70.3 66.3

Key indicators in %2003 2002 2001

EBIT margin 26.7 29.6 25.9EBITDA margin 39.3 42.6 38.5ROE 12.3 12.9 12.7ROCE 13.8 14.7 13.4WACC 7.2 8.0 8.1


Environment

Climatic Protection

Efficient Use of Resources

Environmentally Friendly Heating and Cooling

Air Quality – No Verifiable Impact

Noise – The Focus is on Relief

Minimise Waste

Clean Water

Winter as a Challenge


48 Environment

Flughafen Wien AG is well aware of its responsibility forthe environment. Our efforts in this area concentrate on themonitoring of environmentaldata and the implementation of necessary measures. The key environmental issues forVienna International Airport arenoise and pollution levels, thesupply of goods and disposal of waste, and the efficient useof energy.

Climatic protection

Air traffic is responsible for 3.5%of the greenhouse gases causedby man. This was the conclusionof a study conducted by theIntergovernmental Panel onClimate Change (IPCC) in 1999.

The emissions attributable toVienna International Airport pri-marily depend on the numberof flight movements and pas-

The Airport as an Environmental Factor



sengers. As part of the environ-mental compatibility study for apossible third runway, a completesurvey of data on the emissionof all relevant pollutants andgreenhouse gases is currentlyin preparation. It will includefactors such as emissions causedby the take-off and landing ofaircraft as well as the apronfleet (tractors, trucks etc.) onthe ground.

Heat and electricity: careful use of resources

Vienna International Airportuses approximately 93 millionkilowatt hours of electricity each year, which equals roughlythe total energy requirementsof the city of Tulln (Austria). Thisenergy is supplied by "WIEN-STROM" via the Simmering/Kaiser-Ebersdorf distribution station. Four emergency powergenerators with a total capacityof 6.5 MW are available for crisis situations, and can alsooperate continuously if needed.

Efficient use of energy

The number of passengershandled at Vienna InternationalAirport rose by 78.2% or from7.2 to 12.8 million during theperiod from 1993 to 2003.During this same period, totalenergy requirements increasedby only 22.7%. This develop-

ment was supported by thehighly efficient use of electricalenergy. The optimal control oflighting equipment at the airportis monitored and managed by acentral office. State-of-the-artlighting technology also helps to continually reduce our energyrequirements.

Electricity and heating usage, number of passengers,usage per passenger at Vienna International Airport

Annual electricity used (GWh)

Annual heating used (GWh)

Electricity used (kWh/Pax)

Heating used (kWh/Pax)

Number of passengers (million PAX)

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003

GWh150

120

60

90

30

0

12

15

6

in m PaxkWh/Pax

9

3

0


50 Environment

Environmentally friendlyheating and cooling

Vienna International Airport issupplied with environmentallyfriendly heat by a 4.3 km pipe-line from the Schwechat refinery.This reduces our fuel require-ments – and also CO2 emis-sions – by roughly 5% comparedto direct heating with fuel oil. Heating requirements totalled

111,468,600 kilowatt hours in 2003, which translate into11,200 tonnes of fuel oil or thecapacity of 560 tanker trucks.

All air conditioned buildings are linked to the central coolingplant. The newer cooling machines contain only R717(ammoniac), an environmentallyfriendly refrigerant that doesnot endanger the ozone layer or contribute to greenhousegases. Heat recovery systemshave proved to be a profitableinvestment, and allow the recycling of cool and warm energy in the air that circulatesthrough the buildings.



minutes make this fourth air-raillink in the world a comfortablemeans of reaching the airportfrom the city centre. Check in is possible up to 75 minutesprior to departure. Additionalinformation can be found in the Internet under:www.cityairporttrain.com

Work also started in 2003 toexpand the railway station atVienna International Airport.This facility will be enlarged to accommodate long-distancetrains. The renovation and redesign will create a wide range of opportunities for railtravel to the east, and is there-fore an important requirementfor the joint development of the region between Vienna, Bratislava and western Hungary.

Transportation to the airport

Numbers in% of local departing passengers 2003 2002 2001 2000

Road

Private car 32 38 38 40Rental car with driver 2 2 2 1Rental car 4 5 3 2Taxi/minibus 35 28 32 32Public bus 17 20 17 15Charter bus – 1 1 1Hotel transfer 1 2 2 1

Rail

Rapid transit railway 7 3 5 7

Traffic: perfect connections

Fast connections to publictransport action are an impor-tant success factor for any airport. On 14 December 2003the City Airport Train (CAT) started operations between the "Wien-Mitte" railway stationand Vienna International Airport.The project is a joint effort ofFlughafen Wien AG and the Austrian Federal Railway Cor-poration to significantly improveconnections between the air-port and the Vienna city centre.

Before the CAT, not even aquarter of all passengers usedpublic transportation to reach theairport. This situation was a keyreason for the 2001 decision todevelop the City Airport Trainand the subsequent founding of City Air Terminal GmbH (CAT)together with the AustrianFederal Railway Corporation.

Specially adapted trains, baggagecheck in at the "Wien-Mitte" railway station (also possible the evening before departure),and a travelling time of only 16


52 Environment

Air quality: no verifiableimpact of air traffic

Vienna International Airport hasconducted measurements ofthe local air quality for more than15 years. The airport measure-ment system has been linked to the air quality monitoring

network operated by thegovernment of Lower Austriasince 1997.

This network comprises 46measuring stations, which send data to the network head-quarters every half hour. Thedata can be reviewed underhttp://www.noel.gv.at/service/bd/bd4/luft/messnetz.htm. This



website provides transparentinformation for the public onthe quantities of sulphur dioxide,nitrogen oxides, ozone, dustand carbon monoxide, the parameters that represent themajor part of air quality mon-itoring. Data recorded by themeasuring stations installed inthe region surrounding ViennaInternational Airport show only a slight variance from datarecorded directly on the airportgrounds. This fact has beenconfirmed by comparative measurements.

The situation at Vienna Inter-national Airport is similar to theouter districts of a large citywith low levels of carbon

monoxide, sulphur dioxide,dust, benzene and heavymetals as well as moderateemissions of nitrogen oxide.Slightly higher concentrations,which reflect city levels, arefound only in the central apronsector of the airport. The ozonevalues on the airport groundsmirror the general situation inthe Vienna basin.

Ground transportationemissions

Emissions by the airport groundfleet provide an overview of thequantifiable amounts of pollu-tants caused by motor vehiclesand other special equipment

(buses, tow trucks and starterservices). The 7% change from2002 to 2003 is directly relatedto the growth in traffic. In addi-tion, fuel consumption by ser-vice vehicles in 2003 was twiceas high as in the prior yearbecause of the severe winter,and represented nearly 3% ofpollutant emissions by groundtransportation equipment (2002:nearly 2%).

Aircraft emissions at ViennaInternational Airport totalled491 t of CO and 170,800 t ofCO2 equivalent in 2003 (extra-polation based on 2000). Thesevalues are substantially higherthan the emissions attributableto ground transportation vehicles.

Ground transportation emissions

CO NMVOC NOx PM 10 SO2 CO2 equiv. TOPP

Total (rounded) kg/a kg/a kg/a kg/a kg/a t/a kg/a

1999 31,451 11,866 71,002 9,570 3,868 6,573 102,137

2000 31,380 11,531 75,231 9,101 3,940 6,883 107,028

2001 36,375 12,990 90,419 10,160 4,649 8,276 127,668

2002 32,077 11,041 80,675 8,712 4,100 7,515 113,341

2003 34,334 11,254 87,136 9,030 3,692 8,306 121,735


54 Environment

Noise: the focus is on relief

In accordance with the require-ments of municipal authorities,the Research Institute for Heat-ing and Sound Technology ("Ver-suchsanstalt für Wärme- undSchalltechnik") at an independentinstitution in Vienna has calculat-ed a 66-dB(A) noise zone at Vienna International Airport everyyear since 1978. Despite a 180%increase in flight movements,the affected area has been re-duced more than half in sizeduring this period. This positivedevelopment is primarily due to the continuous modernisationof aircraft fleets by the airlines.

FANOMOS hears everything

FANOMOS (Flight Track and Noise Monitoring System) playsa central role in the analysis offlight noise. FANOMOS meas-ures noise emissions generatedby all take-offs and landings at14 fixed and two mobile meas-uring points. Radar and flightinformation records are providedby Austro Control. FANOMOS

merges this data with the inputfrom the measuring points. Thesystem also enables the monitor-ing of compliance with prescrib-ed take-off and landing routes.

FANOMOS and mobilemeasurements

In 2003 15 mobile measure-ment series were conducted as an addition to data recordedby the fixed measuring stations.This data is designed to serveprimarily as comparative values,which will be used to evaluatenoise control measures specifiedin the partial contract for themediation process.

Minimise waste

Vienna International Airport is comparable to a small city, with more than 200 companies,14,000 "residents" and over32,000 "daily visitors". The volumeof waste produced every day is also accordingly large. We utilise all opportunities for efficient waste management –also above and beyond legal


66-dB(A) Flight Noise Zone

Despite an increase inflight movements, the 66-dB(A) flight noise zonehas continuously becomesmaller. This calculation isbased on the six monthswith the heaviest trafficeach year.

Area in km2

Number of flight move-ments in the six heaviest traffic months


requirements – to the greatestextent possible. Our activities inthis area are defined by ourown ecology model and Austri-an laws on waste management.Our main objectives are toavoid, reduce and recycle waste.

Separation of waste on theground....

Companies that supply goodsto Flughafen Wien AG are re-quired to take back all packagingmaterials. Waste is separated

according to strict guidelines.The systematic separation ofwaste into recycling, problemand non-recyclable componentsis absolutely necessary becauseairport operations generate not only aircraft, catering and

Year Flight movements Change Area Change

1999 98,241 2.1% 10.43 km2 -4.0%2000 106,531 8.4% 10.74 km2 3.0%2001 107,761 1.2% 9.92 km2 -4.9%2002 106,451 -1.2% 9.64 km2 -2.8%2003 110,624 3.9% 8.55 km2 -11.3%

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003

km2

12

6

15

18

9

3

0

120,000

80,000

40,000

100,000

60,000

20,000

0

Flightmovements


56 Environment

commercial waste but alsohazardous materials that mustbe handled specifically. This pro-cess reduces residual waste toa minimum. Recycling points inthe terminals give passengersan opportunity to dispose ofand separate waste into threecategories.

....and in the air

Waste is also separated abovethe clouds. The Austrian AirlinesGroup and Flughafen Wien AGhave developed a joint disposallogistics system, which nowcovers all airlines that land inVienna. Non-returnable bottlesare passed on to glass recycling.Beverage cans and newspapersare removed separately from air-craft and recycled. It should benoted that Flughafen Wien AG isnot responsible for the disposal

of all waste. The Austrian AirlinesGroup manages the disposal ofwaste produced in its hangars. A number of the system gastron-omy firms that operate at ViennaInternational Airport are also linked to a separate waste management system.

Recycling of construction debris

Renovation work in 2003 involvedthe replacement of roughly50,000 m2 of apron substructure.This material was recycled andused to create new foundationswherever technically possible.Demolition material was brokendown on the airport groundsand mixed with sand to achievethe right particle size for thisnew application.

The challenge: clean water

From 1993 to 2003 the numberof passengers at Vienna Inter-national Airport rose 78.2%, but our total water consumption



fell by 26%. The airport uses0.53 million m3 of water eachyear, which is equivalent to thedaily requirements of Austria'scapital city. Wells owned byFlughafen Wien AG in the DonauNational Park and a series of

waterworks pump and processground water into drinkingwater. A 25 km pipeline trans-ports this water to the airport,where part of it starts a journeyaround the world in the drinkingwater containers of various air-

craft. The Austrian Agency forHealth and Nutrition Safety("Österreichische Agentur fürGesundheit und Ernährungs-sicherheit") tests the drinkingwater at and around the airportfour times each year, and the

Vienna International Airport Waste Statistics 1998-2003 as per ÖNORM S2100 and S2101

2003 2002 2001 2000 1999 1998

As per waste catalogue ÖNORM S 2100

Remaining waste aircraft (kg) 795,320 933,040 890,662 1,033,280 920,080 757,050

Remaining waste aircraft (kg) per passenger 0.06 0.08 0.08 0.09 0.08 0.07


Paper waste VIE (kg) 1,414,620 1,157,870 1,539,120 1,723,150 1,601,690 1,494,690

Paper waste VIE (kg) per passenger 0.11 0.1 0.13 0.14 0.14 0.14


Aluminium/cans/metal VIE (kg) 37,930 39,910 37,220 44,630 44,470 40,750

Aluminium/cans/metal VIE (kg) per passenger 0.003 0.003 0.003 0.004 0.004 0.004


Biogenic waste VIE (kg) 205,560 340,980 192,380 213,640 127,480 121,130

Biogenic waste VIE (kg) per passenger 0.02 0.03 0.02 0.02 0.01 0.01


Glass VIE (kg) 256,270 186,242 257,805 377,587 333,999 357,253

Glass VIE (kg) per passenger 0.02 0.02 0.02 0.03 0.03 0.03


Plastic packaging VIE (kg) 100,500 91,980 86,810 82,554 73,774 73,470

Plastic packaging VIE (kg) per passenger 0.008 0.008 0.007 0.007 0.007 0.007


Hazardous waste VIE (kg) 221,917 188,910 172,734 176,699 102,774 131,901

Hazardous waste VIE (kg) per passenger 0.017 0.02 0.01 0.01 0.01 0.01

Share of recycling: 52.1 – 57.5%


58 Environment

Underground fuelling

The underground fuelling systemat Vienna International Airporthelps protect our ground water.All aircraft are fuelled through a separate ring pipeline on theapron.

results of these tests havealways been positive. SinceVienna International Airportdraws its entire water supplyfrom ground water, we under-take all possible measures toguarantee and protect the qual-ity of this resource.

Water used and waste water generated, number of passengers, data per passenger at Vienna Airport

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003

Water used (million m3)

Waste water generated (million m3)

Water used (m3/Pax)

Waste water generated (m3/Pax)

Number of passengers (million Pax)

0,80

0,40

1,00

0,60

0,20

0

8

4

10

6

2

0

m3/Pax

Million m3

14

Million Pax

121,20

1,40



national Airport is 100% biologi-cally degradable. However, thiswater/de-icing mixture carries a higher waste component thannormal municipal waste water.Vienna International Airport hastherefore established specialde-icing positions to separateand collect this waste waterand pump it separately to thedigestion tanks at the Schwechatwaste treatment plant.

Further information

In 2002 Vienna International Air-port published a brochure entitled

At the nearby OMV refinery,four tanks store a total volumeof 30,000 m3 of kerosene, whichis pumped to the airport fueldepot at a maximum rate of180 m3 per hour.

Construction was completed in December 2003 to connectVienna International Airport withthe Schwechat-Mannswörthdistrict sewage treatment plant.From the end of 2005 all sur-face water from the airportaprons will be collected in aseparate system and redirectedto the sewage treatment plant.

Winter: a major challenge

All necessary measures arealso taken during the cold win-ter months to guarantee safetake-offs and landings. It isoften necessary to clear theentire runway system of snowand ice and ensure that aircraftare "aerodynamically clean". Our de-icing process uses aheated mixture of water and a substance that is comprisedprimarily of glycol. The glycolmixture used at Vienna Inter-

"Environment and Aviation" to provide an overview of thisimportant subject. The reportshows the contribution madeby each of the partners in theaviation system, offers insightinto the future, and includes asummary of relevant interna-tional research projects.

"Umwelt Aktuell" complementsthis information with numbers,data and facts on the previousyear. A wide range of ecologicalinformation can also be found onour environmental homepageunder www.vie-umwelt.at

Reduction in total energy consumption per passenger (basedon the number of passengers handled) of 5% for 2005 and afurther 3.2% for 2006. This means a total reduction of 8% bythe end of 2006, based on 2003 statistics (kWh/PAX= 16.02).

Zero increase in non-recyclable aircraft waste per passengerfor 2005, despite forecasted growth of 4.8% in the number ofpassengers. The same applies to 2006, when the number ofpassengers is expected to rise by a further 4.6% based on2003 statistics (kg/PAX = 0.062).

Ensure the environmentally compatible disposal of waste waterfrom all aircraft movement areas by the end of 2005.

Our environmental goals through 2006


Social Issues

Employees from the Region

Training and Further Education

Employment of the Handicapped

Pension Fund and Compensation Systems

Employee Foundation

Employee Survey

Works' Council

Industrial Medicine and Voluntary Insurance

Kindergarten and Free Company Transportation

Sport and Cultural Association and Company Events


62 Social Issues

The Flughafen Wien Group is a service company whose per-formance is dependent on theskills, efforts, experience, moti-vation and dedication of eachand every employee.

As one of the largest compa-nies in Austria, Vienna Interna-tional Airport wants to remainan attractive employer for itsworkforce. We work to meetthis goal in part through ourpersonnel development pro-grammes, attractive compen-sation systems and employeebenefits.

The growth in traffic at ViennaInternational Airport has led to asteady increase in the number of employees since 2000. Theaverage age of our workforce

The Airport as a Social Factor



has remained relatively constantat 38 years, and the number ofemployees below 25 years ofage totalled 10.9% (June 2004).The average length of service isslightly over 10 years, which isrelatively high in comparisonwith other companies.

Employees from the region

Of the total workforce employedby Flughafen Wien AG, 46% livein Vienna, 22% in the surround-ing area of Lower Austria (radius:10 km), 21% come from othercommunities in Lower Austria,and 9% from Burgenland. Companies located at the air-port generate total annual re-venues of € 2.5 billion and contribute € 1.1 billion to theAustrian gross domestic product.

Female employees

Flughafen Wien AG has a compar-atively low percentage of femaleemployees because most of theworkforce is allocated to the air-craft handling segment, wherethe generally hard physical workis performed chiefly by men.

The share of women has de-clined in recent years becauseof the strong growth in trafficand the related increase in personnel for male-dominateddepartments (primarily aircraftloading).

The share of women in manage-ment equals 5.6% at the firstreporting level and 17.5 includ-ing the second reporting level.

Training and further education

Rapid growth, new areas ofbusiness and challenges, andgovernment requirements (retire-ment age) are increasing theimportance of training and furt-her education as well as theneed for greater flexibility andnetworking within the company.

In addition to technical courses,our training programmes focuson the optimisation of teambuil-ding, improvement in customerfocus, intercultural managementskills, rhetoric, and conflictmanagement. The demand forforeign language training is con-centrated primarily on English.

Number of employees

06/2004 2003 2002 2001 2000

Wage employees 2,220 2,005 1,810 1,820 1,869Salaried employees 927 887 774 777 742 Apprentices 23 27 28 29 33Total 3,170 2,919 2,612 2,626 2,644

Female employees

06/2004 2003 2002 2001 2000

13% 13.6% 14.2% 14% 13.2%


64 Social Issues

In 2003 and 2004, 65 managerstook part in an advanced train-ing programme that was de-signed especially for ViennaInternational Airport. The coursescover management skills, stra-tegy, controlling and industrialrelations law.

The Flughafen Wien Groupspent a total of € 690,000, or € 236 per employee, on train-ing and continuing education in 2003. This figure includesprogrammes organised centrallyby the personnel department aswell as courses held for indivi-dual departments.



Apprentices

Every year Flughafen Wien AGtrains significantly more appren-tices than required by our owndepartments. However, weview this programme as aresponsible contribution andinvestment for the education of young people in the easternregion of Austria. Our appren-tices train in a wide variety oftechnical and commercial pro-fessions and are repeatedlyamong the best in their classes.Many of them earn outstandinggrades in their final examinationsand also in local and nationalcompetitions. Our seven commercial and 20 technicalapprentices attend classes onbusiness and personality devel-opment as well as an event tosupport drug prevention.

Continuing education

Flughafen Wien AG supportedthe participation of six employeesin a Master of Business Admin-istration (MBA) programmeduring 2003.

Our exchange programme withMalta Airport, in which fiveemployees participated during2003, also reported successfulresults. In addition, six appren-tices took part in a special ex-change programme with MunichAirport where they were inte-grated into daily work flows for a period of three weeks.

Employment of the handicapped

Vienna International Airportemployed 33 handicapped per-sons in 2004, which representsless than the legally requiredratio. Austrian law calls for thehiring of one (at least 50%) handicapped person for every25 employees, and failure tomeet this quota is penalised bya federal tax. The tax totalled € 121,263.96 for 2002 and € 156,900 for 2003.

Pension fund

Flughafen Wien AG contributes2.5% of the monthly salary or

wage for each employee to apension fund as long as theemployee remains with thecompany. These contributionsare held in a provision duringthe first five years of employ-ment, and are transferred to the pension fund after thistime. After a further five yearsof service the contributionscannot be forfeited, and thecapital accumulated by the pension fund "belongs" toemployees who can withdrawthis money on leaving the company. Employees also havethe option to make additionalcontributions on a voluntarybasis.


66 Social Issues

Compensation systems

The remuneration system forthe members of the Manage-ment Board and first level of

management differentiates between fixed and performance-based components. There areno plans to introduce stock option plans for manage-ment. Bonuses are granted to employees for exceptionalperformance and the achieve-ment of agreed targets.



Employee foundation

Since 2000, employees of Flughafen Wien AG have beenable to participate directly individends paid by the companythrough a private foundation.Flughafen Wien AG transferred10% of stock purchased as partof a share buyback programmeto this independent fund. In2003, a total of € 3.99 millionwas distributed to employeesfor the 2002 Business Year. Thispayout corresponds to 86.34%of the monthly average salaryor wage per employee. Distribu-tions to employees are basedon annual gross salaries orwages. The administration ofthe employee foundation is com-pletely independent of Flug-hafen Wien AG and includes amanaging board, supervisoryboard, and auditor.

Continuous improvement

Our employees make an activecontribution to daily operationswith their recommendations foroptimisation. Seventy recom-

mendations were made as partof this employee suggestionprogramme during 2003.

Employee survey

Opportunities for improvementare also identified by our rede-signed employee survey. Thesurvey is designed to triggercritical interaction with the company, and recorded a par-ticularly high rating for satis-faction on issues related to the clarity of duties and goals.

Excellent ideas on the opti-mised use of materials, team-work and mutual support willform the basis for furtherimprovement.

Appraisal meetings were heldwith 67% of all employees, and concrete performance andtraining goals were identified in 55% of these discussions.Since the first employee surveywas held six years ago, results have improved continuously and today reflect a generallyhigh level.

Employees and management

In accordance with Austrianlaw, members of the Works'Committee also serve on theSupervisory Board. The Manage-ment Board and Works' Com-mittee hold regular meetings.Personnel managers and em-ployee representatives meet on a weekly basis to discusscurrent topics. All salaried andwage employees as well asapprentices are covered by thetwo airport collective bargainingagreements, and are there-fore represented by the Works'Committee and trade union.

Involvement of the Works' Committee

The extensive representationduties of the Works' Committeeon behalf of employees make itpossible to solve problems inan effective and confidentialmanner together with the company.


68 Social Issues

Flughafen Wien AG has estab-lished disciplinary proceduresthat involve the Works' Com-mittee, and special appealssystems are therefore notrequired.

Industrial medicine

Two specialists trained in indus-trial medicine are available toassist the employees of Flug-hafen Wien AG and other com-panies located at the airport.These doctors are responsiblefor inspecting work areas, eval-uating working conditions andconducting eye examinations as well as testing lung and



heart functions, performinggeneral medical tests and pro-viding comprehensive advice on all issues related to the pro-tection and improvement ofhealth on the job.

Kindergarten

Vienna International Airport oper-ates a kindergarten, which isopen from Monday to Fridayfrom 5.30 am to 8.00 pm, andtherefore gives parents withshift jobs the opportunity tocombine a career and family.The Vienna International Airportkindergarten was recognized asthe most innovative nurseryschool in Austria by the AustrianFamilies Association and FamilyBusiness & Kandoo in 2004.

Free company transportation

Free company transportation toVienna and the surroundingcommunities demonstrates ourresponsibility for employeesliving in this region.

Voluntary supplementarymedical insurance

In 2003 we supported a groupaccident and medical insurancefor our employees with a con-tribution of € 130,300.

Sports and Cultural Association

The Employees' Sport and Cul-tural Association has more than1,100 members from all areasof the company.

Activities and events foremployees

Flughafen Wien AG and theEmployees’ Works Committeejointly organize and support anumber of activities and eventsto increase the identification ofemployees with the company.Functions include a health day,get-togethers for new membersof the workforce, specially organ-ised trips that were attend byroughly half the airport employeesin recent years and an annualNew Year’s reception for retirees.

Our social goals through 2006

Doubling of expenditures for training and continuing education to equal 1% of personnel expenses by 2007

Introduction of programs and job offers that are specially designed to meet the needs of older members of the workforce

Increased measures to improve the coordination of family andjobs for shift workers


Appendix

Research

GRI Content Index

Glossary


72 Appendix

Research

The following opinion is basedsolely on this SustainabilityReport as such. We did not evaluate its content from a qualitative standpoint and didnot verify the correctness ofthe statements made therein.

Flughafen Wien AG follow the"triple bottom line" approach intheir first sustainability report,which calls for the equal weight-ing of economic, ecological and social factors. The indexdeveloped by Global ReportingInitiative (GRI) serves as ageneral guideline.

With respect to judgments onthe completeness of this report,it should be noted that Flugha-fen Wien AG has operated up to now exclusively in a regionwith very high social and envi-ronmental standards. Therefore,basic issues such as humanrights and elementary workstandards largely fade into thebackground.

This report contains an extensivediscussion of the importance ofthe airport as a regional businesscentre as well as the mediationprocess that was started in conjunction with the plannedexpansion of capacity. Addition-al references to links in theInternet provide constituentgroups with broad-based infor-mation.

The environmental section con-tains key environmental data on a number of years, whichmakes the use of resources



easy to understand. Unfortunate-ly, the underlying environmentalmanagement system (EMS) isnot described. This should by all means be included in futurereports.

The social section contains allessential information on thenumber of employees, employeerepresentatives and companybenefits. Also positive is thediscussion of areas with below-average performance, such asthe failure to meet legal require-ments for the employment ofhandicapped persons. Statisticson work safety are not includedin the social section, but can be found in a different part ofthe report.

Quantifiable goals up to theyear 2006 are presented in boththe environmental and socialsections. By providing this infor-mation, Flughafen Wien AG subjects itself to the control of results by outside observers.

From the viewpoint of therating agency, future reportsshould be expanded to includethe following points:

a comprehensive model forsustainability as an additionto the existing "businessmission"

the protection of social standards by suppliers andsubcontractors, especially if employees in non-EUcountries are involved

measures to fight corruption,in particular with regard tothe latent risk of corruptionconnected with the awardingof large contracts.

Moreover reporting shouldfocus even more on relevantecological and social issues and problem areas, instead ofconcentrating too much on the economic significance anddevelopment of the airport.

With this first SustainabilityReport, Flughafen Wien AG has taken an important steptowards increasing transparencyand expanding its dialogue withstakeholders as well as ex-tending its social responsibility beyond the economic dimension.The planned sustainability

management function shouldguarantee the continuous development of reporting inboth scope and depth.

However, this reporting will firstbe put to a test in the comingyears when information mustbe provided on the fulfilment or non-fulfilment of the goalsset forth in the present report.

Munich, 3 November 2004

Matthias BönningHead of Research and member of the ManagingBoard of oekom research AG


74 Appendix

The GRI Content Index www.globalreporting.org

GRI Code Content Indicator Where in report Page

1.1 Vision, strategy Our guidelines, principles and strategies for the future 12-17

1.2 Statement by the CEO Introduction by the Management Board 4-5

2.1-2.9 Organisational profile Flughafen Wien AGFact sheet 8-11

2.9,3.9-3.12 Stakeholders The airport in dialogue 20-29

2.10-2.22 Content of the report Table of contents 1Introduction by the Management Board 4-5

3.1-3.8 Structure and corporate governance Flughafen Wien AG 8-11Our guidelines, principles andstrategies for the future Fact sheet 12-17

3.13-3.20 Business and management Our guidelines, principles and strategies principles for the future 12-17

4.1 GRI content index Here here

EC1,5,13 Economic performance indicators The airport as an economic factorFact sheet 36-45

EN1-5, 8, Ecological performance indicators The airport as an environmental factor 46-59

LA1 Employment The airport as a social factor 60-69

LA4 Employees The airport as a social factor 60-69

LA5,LA6 Health and safety Our responsibility: your safety 30-35The airport as a social factor 60-69

LA9 Training and continuing education The airport as a social factor 60-69

LA10,LA11 Equal opportunity The airport as a social factor 60-69

HR4 Non-discrimination Introduction by the Management 4-5Board, The airport as a social factor 60-69

Flughafen Wien AG has used the GRI guidelines in preparing this report. The following table provides a general overview.



Glossary

AEAAssociation of European Airlines

AirsideThe movement areas of an air-port and its adjoining premisesand buildings that are not opento the public and to whichaccess is controlled

Apron"Parking space" for aircraft

Baggage ReconciliationSystem (BRS)Computer-supported systemthat scans all baggage at a collection point; BRS guaran-tees that baggage is only loadedwhen passengers have actuallyboarded and allows items to be located quickly.

Carbon Dioxide CO2

A major component of totalgreenhouse gases, which isgenerated by many activitiescarried out by people aroundthe world (in particular the burning of fossil fuels)

Carbon Monoxide COGas resulting from incompletecombustion

Cargo NorthExpansion area for cargo facili-ties that is located north of theB9 motorway and the Austriancrew building

CO2 EquivalentAggregation of greenhousegases according to their potent-ial impact

Decibels dB(A)Sound levels are measured indecibels, which define the levelof acoustic pressure on ourhearing. Values given in dB(A)also take into account the fre-quency-related sensitivity of the human ear. Our ears per-ceive every increase in soundof approx. 10 dB(A) as an effec-tive doubling in volume.

EmissionDischarge or release of general-ly irritant or harmful substances(whether in gaseous, liquid orsolid form), noise, reverberations

or radiation from an emissionsource to the surrounding area

Equivalent Continuous Sound LevelThe equivalent continuoussound level is a nationally andinternationally recognised measure for the assessment of noise emissions. This valuerepresents all noise eventsoccurring within a specifiedperiod, and also takes intoaccount the peak value of anindividual event, the duration of the noise, its frequency andthe time at which the noiseoccurs.

FANOMOSFANOMOS (Flight Track and Noise Monitoring System) measures the noise created by aircraft as they take off andland. Used in combination withradar data, FANOMOS recordsan aircraft’s flight path, speedand altitude and provides datafor noise zone calculations.

Flight MovementsTake-offs and landings


76 Appendix

Nitrogen Oxide NOxNOx is an acidifying air pollu-tant, which contributes to summer smog with increasedozone concentration.

Noise ZoneA flight noise zone is an areathat is exposed to a definedequivalent continuous soundlevel. Flight noise zones can becalculated for different equiva-lent continuous sound levels.

NMVOCFugitive hydrocarbons

PAXPassengers

PM 10Fine dust (mass of all particlessmaller than 10 µm aerodynamicdiameter

VIE SkylinkA new terminal that will be con-structed in stages and connectedwith the existing terminals onthe northeast side of ViennaInternational Airport

Sulphur Dioxide SO2

This gas results from the com-bustion of fossil energy carriers.SO2 is transformed into sulphur-ic acid, which is one cause ofacid rain.

TOPPTropospheric ozone precursorpotentials near the ground,which are calculated based onCO, NMVOC, NO2 and CH4

(methane)

TruckingAir cargo transported by lorries(substitute means of transporta-tion)

TurnaroundTime required by ground hand-ling to ready an aircraft for thenext take-off

Hold Baggage ScreeningEach piece of baggage that will be placed in the storagearea ("hold") of an airplane is submitted to a security checkbefore loading.

Home CarrierDomestic airline

HubConnecting point for air traffic

IATAInternational Air Transport Asso-ciation (organisation of airlinecompanies)

LandsideThe area of an airport or airportbuilding that is open to thepublic

Low-Cost CarrierAirline that offers low-priceflights

Maximum Take-off Weight(MTOW)Maximum allowable take-offweight determined by themanufacturer for each type ofaircraft


Flughafen Wien AGPost Office Box 1A-1300 Wien-FlughafenTelephone: +43 1 7007-0Fax: +43 1 7007 23058http://www.viennaairport.comhttp://www.vie-umwelt.athttp://www.viemediation.at

Sustainability Officer: Robert Dusek

Imprint:Owner and publisher: Flughafen Wien AGProject consulting: brainbows informationsmanagement Ges.m.b.H.Design: FCB Kobza Werbeagentur Ges.m.b.H.Photos: Georg Schlosser, Getty Images, Zefa Images, Flughafen Wien AG,OMV, www.mediendienst.com, Austrian Presseabteilung, FischatalerPhoto processing: Grafo Ges.m.b.H.Printed by: Edelbacher Druck Ges.m.b.H.Printed on: Holzfrei G-Print matt, chlorine-free bleached



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We take care!

Airlines

Austrian Airlines www.aua.com

Association of European Airlines www.aea.be

Lufthansa www.lufthansa.de

International Civil Aviation Organization www.icao.int

Air Traffic Control

ACG www.austrocontrol.com

Eurocontrol www.eurocontrol.int, www.eurocontrol.be

Deutsche Flugsicherung www.dfs.de

Airports

Frankfurt www.frankfurt-airport.de

München www.munich-airport.de

London Heathrowwww.baa.co.uk/main/airports/heathrow

Zürich www.uniqueairport.com

Aircraft and Engine Manufacturers

Airbus www.airbus.com

Bombardier www.bombardier.com

Boeing www.boeing.com

EADS www.eads.net/eads/en/index.htm

Pratt & Whitney www.prattandwhitney.com

Research

AERONET www.aero-net.org

MOZAIC www.aero.obs-mip.fr/mozaic

PAZI www.pa.op.dlr.de/pazi/start.html

PARTEMIS www.aero-net.org/about/relproj/

8-partemis.htm

Traffic Research – Quieter Traffic – Noise Reduction

Deutsche Gesellschaft für Schlafforschung und

Schlafmedizin (DGSM) www.dgsm.de

Deutsches Zentrum für Luft- und Raumfahrtwww.dlr.de/VL

Deutscher Arbeitsring für Lärmbekämpfunghttp://www.dalaerm.de

Forschungsverbund Leiser Verkehr

www.fv-leiserverkehr.de/FV-LeiserVerkehr

Lärm-, Schlaffforschung in Europa (Europäische Union) www.calm-network.com/

ÖAL Österreichischer Arbeitsring für

Lärmbekämpfung http://www.oal.at/

Climate Protection

Center for the New Europe www.cne-network.org

Greenpeace www.greenpeace.de

Intergovernmental Panel on Climate Change (IPCC)www.ipcc.ch/

Umweltbundesamt www.umweltbundesamt.at

United Nations Framework Convention on

Climate Change www.unfccc.de

Mediation Process at Vienna International Airport

www.viemediation.at

Vienna International Airport www.flughafenwien.at

Environment and Aviation www.vie-umwelt.at

we take care! - viennaairport

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