We are proud to be

a member of Flexi-Orb.

“Hi, I’m Lexi, the energy advisor here at Flexi-Orb….watch

our short video to see how we protect you!”

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Installers registered with Flexi-Orb…

Are a member of a Chartered Trading Standards Institute Consumer Code

HIES / RECC

Carry the appropriate certification to install the product

MCS – Part P – HIES-RECC

By using an installer registered with Flexi-Orb you should receive…

An Insurance Backed Guarantee (IBG) to honour your guarantee in case your installer ceases to trade

Free access to alternative dispute resolution in the event of a

complaint

A building regulations compliance certificate

What you will receive from Flexi-Orb…

The installer will register your details on the Flexible Energy

Register…

…We will then send you a certificate along with our Consumer Charter Guide

How did the installer do…

We will also ask you to rate the installer by completing a short

survey based on five key areas…

…And ask why you purchased the product and how comfortable you

were with the information provided

Customer Service

Quality of Workmanship

When you are registered with Flexi-Orb…

Notify you when your product is reaching its end of life and may

need decommissioning

We can send you product recall and safety notices

Assist with the recycling of the product through advice and guidance

“Using an installer registered with Flexi-Orb provides you with trust, confidence and peace of mind.”

“If you ever need our help or advice we are just a phone call away….

…make the right decision and use an installer registered with us.”

For more information contact:

0330 335 3382 www.flexi-orb.com