We are delighted to have We are delighted to have you!you!

Welcome Welcome Health Science Health Science

and Nursing and Nursing StudentsStudents

InstructionsInstructions• Complete the five Educational Modules for Infection

Control, Hospital Safety, Patient Diversity, Safety Goals and Age Specific Care

• Complete the five educational modules quizzes with a score of 80% or better

• Print a copy of your quiz results• Read information provided about Methodist Medical Center• Complete the HIPAA 101 training module• Print, read and sign the Confidentiality statement• Print and sign the HIPAA Training Documentation Form• Print and complete the Immunization Record• Give quiz report, confidentiality statement and

immunization record to your instructor.

MMC MISSION and VISIONMMC MISSION and VISION• We serve the community by

improving the quality of life through better health.

• MMC will be a local, regional and national healthcare leader known for compassionate care delivered with the highest quality.

MMC VALUESMMC VALUES• Integrity• Quality• Serving the Customer• Caring for and Developing our People• Using the Community’s Resources

Wisely

ParkingParking

Students are instructed to park in employee parking located behind the hospital off of West Tennessee Avenue.

Smoking PolicySmoking PolicyMethodist Medical Center is a non-smoking facility.

Visitors/staff can smoke ONLY in designated areas OUTSIDE the hospital.

An enclosed smoking gazebo is located across from the Emergency Department.

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In-House Referral ServicesIn-House Referral Services• Diabetic Specialist• EnteroStomal Specialist• Infection Control / Risk Management• House Chaplain• Safety and Security• Engineering• Outcomes Management• Hospitality House• Educational Learning

Code Blue Code Blue • Verify that patient is unresponsive ABC’s• A - Open airway• B – Breathing (Look, listen and feel)• C – Circulation …..if breathing call RN for change in status• Verify ‘white’ name tag (full code)• Call x1500 and begin CPR

Code Blue – Student RoleCode Blue – Student Role• Stay with assigned patient• You may go to the code room if

situation allows• Assist as needed elsewhere• Be supportive of roommate

HIPAA – Your Guide to the HIPAA – Your Guide to the Privacy RulePrivacy Rule

• Health Insurance Portability and Accountability Act

• A “Patients Rights” Law• Confidentiality• Protected Health Information (PHI)

Integrity Integrity • …Building trust with our customers

and each other by being honest, ethical and consistent in what we say and do.

• “Always do right. It will gratify some people and astonish the rest.” Mark Twain

Integrity (con’t)Integrity (con’t)• Appropriate Staff and Leadership Behaviors• Guidance for fair treatment of employees,

patient, customer service, billing, records, funds, conflict of interest, drugs or alcohol

• Integrity reporting process: A concern arises Discuss the issue with supervisor or other company resource Contact the Integrity-Compliance Office

Teamwork PhilosophyTeamwork Philosophy• People working together, supporting,

respecting and appreciating each other

• We are linked by one common purpose: serving our patients and our community

Teamwork Standards of Teamwork Standards of PerformancePerformance

• Encourage each other• Solve problems immediately as a

team• Rudeness is never appropriate• Welcome new staff• Hold an end-of-shift team meeting• Build relationships

Teamwork Standards Con’t.Teamwork Standards Con’t.• Be professional, but do not forget

your sense of humor• Recognize and reward good

teamwork• Be observant of the entire team’s

work• Respect everyone for their skills

C.N.A. C.N.A. • ADL’s, Vital Signs, Surgical Preps, Weights• Admission Room Set-up• Answer call lights• Charting – Specific to their role• Safety Monitoring: Restraint checks every 2 hours Falls precautions every hour• Patient checks every 2 hours for T, C, DB

C.N.A. (con’t)C.N.A. (con’t)• Post Mortum care• Meal tray set-up and pick-up• Obtain routine urine and stool

specimens• Report changes in condition or in

skin integrity• Support Role: Pick up Lab & RX,

replace stock, cleaning, empty sharps containers

LPNLPN• 12 Hr. Chart Checks/Documentation• AcuChecks & Dressing Changes• Charting IV’s and drainage tubes• Medication administration• Monitor PCA’s, Blood, Epidurals and

Chemo• Permits and check-off lists• Post-procedural and neuro checks

LPN (con’t)LPN (con’t)• Routine treatments and procedures• Sign off orders/clarify orders• MD Communication and Pt. Education • Admission history – home medications• Starting and maintaining IV’s• Telemetry set-up and monitoring• Safety monitoring

RNRN• Patient assessments• Blood initiation and monitoring• Reporting of Patient change of status to

MD• Documentation, order sign-off and

clarification• Discharge process • Patient and Family education – Disease

process, surgery and procedures

RN (con’t)RN (con’t)• IV additive and med. pushes. Draw

Blood• Initiate and maintain IV’s, PCA and

Epidural pumps• Initiate care plans and order sets• Insertion of NG and feeding tubes• Initial intense special circumstance

assessment (TEE, Arteriogram, Heart Cath.)

RN (con’t)RN (con’t)• Reporting test results• Rhythm interpretation and telemetry set-

up• TPN initiation and maintenance• Central line maintenance and drsg.• Restraint, Falls precautions, skin

assessment• Medication administration

Customer ServiceCustomer Service• Identify the Customer• Greet the customer• Introduce self before care begins• Keep the customer informed• Maintain privacy and confidentiality

Customer Service (con’t)Customer Service (con’t)• Respond promptly to the customer

needs and complaints• Stay calm in stressful situations• Listen attentively• Create a positive work environment• Be knowledgeable of hospital

information

Emergency CodesEmergency Codes• Code Red Fire• Code Blue Cardiac Arrest• Code Green Pt. or staff in danger• Code Pink Baby Taken• Code Black Bomb threat• Code Yellow Disaster• Code Orange Helicopter arrival

Emergency Codes (con’t)Emergency Codes (con’t)• Code Purple Hostage situation• Code Gray Severe weather • Code White NBC – Nuclear,

Biological or Chemical exposure

Fire Safety (R.A.C.E.)Fire Safety (R.A.C.E.)• Remove: Everyone from immediate

area of danger• Activate: Alarm systems – Fire pulls

and x1500 Code Red• Close: Doors and windows• Evacuate / Extinguish

Management of Management of Occupational ExposureOccupational Exposure

• Confidential• Performed by or under supervision of

physician or other licensed healthcare professional

• Document circumstances of exposure• Identify source patient and test their

blood• Make results available to exposed

employee