Waste Management By-law Compliance Program

Jason CureatzBy-law Compliance Officer

Regional Municipality of Durham

Road Map

• Waste Management By-law 46-2011 Highlights

• Impact on the residents of Durham Region

• The Role of the By-law Compliance Officers

• Communication Tools

• The Communication Strategy

• Take Away

What Exactly is the Waste Management By-law?

• Consolidates all Durham Region waste management programs under one single regulation

By-law Highlights

• Defines the Region's waste management programs and acceptable wastes

• Sets service level standards for the management of solid waste

• Outlines the operation and procedures of Regional waste management facilities

By-law Highlights (cont)

• Sets limits for the number of garbage bags and/or containers that can be set out for collection

• Outlines the Region’s roles and responsibilities for waste collection

• Outlines the roles and responsibilities of the collection contractors – working under contract of the Region of Durham

By-law Highlights (cont)

• Outlines the role and responsibilities of Durham Region residents for waste collection

• Identifies special service provisions for waste collection for families with small children and families with special needs

Regional Jurisdiction

• Regional Roads

• Municipal Set-outs(Oshawa and Whitby “Blue Box” Collection Only)

Regional Jurisdiction (cont)

• Waste Management Facilities

• Region of DurhamProperty

Jurisdiction (cont)

Jason Cureatz Jesse Edsall - City of Pickering - Town of Ajax - Town of Whitby - Township of Scugog- City of Oshawa - Township of Uxbridge

- Township of Brock- Municipality of Clarington

How can I get a copy of the By-law?For a complete PDF copy of the By-law,

please visit www.durham.ca/waste

What does this mean for the residents?

• Formalizes our diversion programs and initiatives and makes participation mandatory

• Region’s goal of diverting 70 per cent of waste from disposal through reuse, recycling and composting

By-law Compliance Officers Duties

Unofficial Mandate:

“Increase compliance and reduce complaints through communication and

cooperation.”

By-law Compliance Officers Duties (cont)

In our specific duties we will:

• Investigate complaints regarding all aspects of the Region’s Waste Management By-law

By-law Compliance Officers Duties (cont)

• Conduct routine compliance checks

• Resolve service issues promptly and effectively

By-law Compliance Officers Duties (cont)

Monitor collection vehicles

• Missed collections

• No non-collectible waste

• Safety on the roads (PPE)

• Sorting co-mingled bins

By-Law Compliance Officers Duties (cont)

• Bin placement

• Streets left clean after collection

By-law Compliance Officers Duties (cont)

• Prepare legal documents, issue work orders, lay charges and attend court as required

• Promote and increase community awareness and participation

By-law Compliance Officers Duties (cont)

• Enforcement of the Waste Management By-law will focus on educating the community to gain compliance

Communication Tools

• Durham Regional Website

• Information Cards

• Personal one-on-one communication

• Friendly Reminder Door Hanger

• Friendly Reminder Sticker

• Work Order

• Ticket

Friendly Reminder Door Hanger

• Our initial contact in most situations

• Providing education and direction to waste set out infractions

Friendly Reminder Sticker• Affixed to unacceptable item(s) in combination with

the Friendly Reminder Door Hanger to alert both contractor and resident

We could collect this item.

not

Please see the notice left at your door. Thank you.

Durham Region Works DepartmentWaste Management Services

905-579-5264 or 1-800-667-5671www.durhamregionwaste.ca

waste@durham.ca

Call In Service Reminder Sticker

• Affixed to recyclable item(s) that could be collected through call-in service instructing residents to make a collection appointment

Work Order

• Formal legal document

• Used to enforce cleanups, grounds for future charges, etc

• Issued by registered mail, posted on-site, or by personal delivery

Ticket

Common uses:

• Scavenging• Dumping• WMF user non-

compliance

How much are the fines?

• The set fines are grouped into four major categories listed below:

Set Fine Total Payable$50.00 $65.00

$100.00 $125.00

$150.00 $180.00

$300.00 $365.00

By-law Officer 2011Highlights

Regional By-law Officers issued 292 notices to residents in 2011

Category Complaints Category Complaints

Garbage 148 Blue Bin 80

Bulky Items 37 Yard Waste 15

White Goods 3 Green Bin 9

Compliance Policy

• A guide for a consistent approach to achieving compliance

• Officers should always take a collaborative approach to compliance versus formal legal action

• Collaborative means seeking the co-operation of the offender first in every instance, using various communication techniques

• Complaints dealt with according to level risk, order received & violation class

Class 1Serious, Proactive & Reactive

Class 2Reactive only*

Communication Strategy

• Full Program launch in September 2011– Public Service Announcements– Region website updates, FAQ’s– All P&E materials to reference bylaw

(where applicable)

• As of November 2011, we have acquired new software (LAGAN) that will be used to identify geographic problem areas to target education blitzes

Who Should I call with a Waste Related Problem?

Durham Region Waste Management Call Centre waste@durham.ca

905-579-5264, OR 1-800-667-5671

The Region of Durham is only responsible for “Blue Bin” collection and enforcement within the municipalities of Oshawa and Whitby

Take Away

• Visit www.durham.ca/waste to download a copy of the WM By-law 46-2011

• Collaborative approach to By-law Enforcement

• The program launched Fall of 2011

• Legal tool to help achieve 70% diversion

• Waste Management Call Centre 905-579-5264

Questions?