February 5, 2009February 6, 2009

WAOL ANGEL College Admin Kick-Off Meetings

AgendaWelcome and IntroductionsRoles and RelationshipsBig Picture of WAOL ANGEL SystemAdministrative Models for WAOL ANGELImplementation ProcessANGEL ServicesEnd User SupportGetting StartedQuestions and next stepshttp://waol.org/faculty_and_staff/angelMigrati

on.aspx

Roles and RelationshipsANGEL Learning

Hosting ITSupportImplementation

WAOL Blackboard to ANGEL Phase One: July 08 through March 09

Everything currently supported by WAOL moved from Blackboard to ANGELTraining focused on experienced Blackboard users

who are moving to ANGELContinue to use existing WAOL processes (WAOL ID

numbers, Intent to Teach forms, etc.)

WAOL Blackboard to ANGELPhase Two: March 09 through June 09

New services from WAOLImplement individual college domains and admin

accessSetting up domains Testing admin access and branding Training for college adminsCollege admin tools and admin group on WAOL

CouncilAll training in ANGEL

Roles and RelationshipsThe old WAOL:Colleges enroll

students, and manage teaching and learning

WAOL uses tight business rules and automation to manage the technology for large numbers with a small centralized staff

The Strategic Technology Plan

http://www.sbctc.edu/college/_g-strategictechplan.aspx

Most strategic plans have many goals; this plan has only one: to mobilizetechnology to increase student success.

Strategy I: Create a single, system-wide suite of online teaching and learning tools that provides all Washington students with easy access to “anywhere, anytime” learning.

WAOL Annualized Enrollment to Staff FTE Comparison Year Annualiz

ed Student FTE

Staff FTE

2001 877 9.52008 5000 82009 6000

(est.)7

Centralized, outsourced hosting

Tight business rulesAutomation and

integration24 x 7 tech support

including high-touch support office

Required faculty trainingThe best staff ever!WAOL will support over

17,000 enrollments and 12,500 individual students for system colleges Fall 08

Roles and RelationshipsWAOL

SupportImplementation

CollegesSupportImplementation

SBCTC/College Service Level Agreement (SLA)

WAOL Council Admin Group

WAOL ANGEL OverviewHosted by ANGEL Learning Single installation shared among our

schools Accounts and classrooms for all schools go

into the same “bucket” Access accounts and courses through any

of the 20+ custom domains http://angel.waol.org = http://angel.pencol.edu

Grouping Information in ANGELDomains  - give you control over branding:

themes and other domain-wide content. Accounts - placed in ANGEL Account

Groups - one per college, plus WAOL.  Courses -  in your  ANGEL ‘School’

WAOL to ANGEL IntegrationAccounts, enrollments, empty course shells,

sent to ANGEL from college SMS, with WAOL service providing the ‘glue’. Many parts here:Depends on Degree Audit projectSchedule: pilots for Summer, then offered to all

schoolsCollege responsibilities – maintain configuration

info, more administrative workBatch enrollment for other non-SMS accounts

and coursesUser Authentication: LDAP, SSO

Spring 09 ChangesAccounts - WAOL starts moving accounts

to School Account Groups, a few schools at a time

Courses – WAOL starts moving Courses into ANGEL Schools (private courses only)

Batch Enrollments and Accounts - ANGEL tool- aiming for mid-March release

SQL Query Manager - SQL language – power tool

Summer 09 ChangesColleges may manage all accounts and

courses in their own domain – except WAOL Shared

ANGEL 7.4? SMS Integration Service

How Colleges Can Use WAOL ANGELWAOL ID Process

WAOL will continue to support existing WAOL ID number processes for shared courses and for any college that wants WAOL to manage its courses.

Necessary for shared courses

WAOL ID numberIntent to Teach formWAOL creates

classrooms and accounts

Users will be in college Account Group so college can see and manage them

College can have custom domain and branding

How Colleges Can Use WAOL ANGELCollege-Managed

Colleges can manage their own accounts and classrooms using standard tools in their own domain and with their own admin access

Will use WAOL ID for shared courses

No WAOL ID numberCollege admin

creates, manages and supports users and classrooms in own Account Group

College has its own domain and branding

Enrollment WizardTest Spring 09;

implement Summer 09

How College Can Use WAOL ANGELFull Integration

Colleges will be able to fully integrate with WAOL ANGEL—Data goes from college SMS to WAOL database to ANGEL

All courses, all students

ANGEL contract allows us to pay for active users only

Possibly through data collected for Degree Audit

Piloting Summer 09

WAOL ANGEL Offers…Low cost: $4 per active user per quarter24/7 ANGEL and Elluminate help desk

support for students, faculty and staff (Presidium)

ANGEL ePortfolioANGEL Gold ASP HostingPremium Administrator Support

24x7x365 emergency access for all college ANGEL Administrators

after hours support

WAOL ANGEL includes….Tight ANGEL integration with:

current and new (TBD) administrative systemsElluminate (as soon as ANGEL and Elluminate roll-out

the integration)the next set of system-wide teaching and learning

tools (TBD)Easily share course content and open textbooks

across all colleges with ANGEL’s object repository

Media server for large faculty media files for online courses (Amazon S3 service)

SBCTC eLearning Team staff support

WAOL ANGEL includes…ANGEL professional development for college faculty

One seat per college in f-2-f Basic Instructor Training (last Fall)

One seat per college in f-2-f Advanced Instructor Training (Feb 09)

One seat per college in f-2-f Advanced Instructor Training (next year)

Free WAOL ANGEL training and support http://www.waol.org/faculty_and_staff/angelSupport.aspx

Access to all WAOL training materials for college use

WAOL ANGEL includesNew College Start-Up Implementation

Package1 seat Online Administrator Training for college administrators

8 hours consulting to support domain configuration, branding, etc

WAOL-supported enrollment tools and integration

Membership in WAOL Council ANGEL Admin Work Group

Take a Break!10-minute break

We’ll hear from ANGEL about their support process when we get back.

College Implementation PackageImplementation Consulting College Administrator Training College Administrator Support

College Implementation – College RolesProject Leader Policy & Configuration CommunicationANGEL AdministratorInformation TechnologyEducation & TrainingSupport

College Implementation - Activities

KickoffThis meeting…Define Approach Introduce Services

…

College Implementation - Activities

Planning Meeting (1.5hrs)Form Project TeamAssign Roles & Responsibilities Establish Schedule and Assign Tasks

…

College Implementation - Activities

Training - ANGEL Administrator (1 enrollment per college)Self-paced for 4 weeksTypically requires 15-30 hours of “seat time”Monitored for two weeks by ANGEL Learning

TrainerAdditional two weeks for review and practice

Additional enrollment can be purchased

…

College Implementation - Activities

Configuration (2hr)College Domain configuration including

branding, college specific policy, etc…based on model(s) selected.

…

College Implementation - Activities

Content Management (2hr)Importing ContentBest practices on the use of Master CoursesBest practices on the use of Learning Object

Repository

…

College Implementation - Activities

Data Integration (2hr)Users, Courses, enrollmentsTerm Administration Process

…

College Implementation - Activities

Support for the named ANGEL AdministratorSupport Portal –

http://support.angellearning.comSubmit Tickets for issues and questionsSearch the Knowledge BaseDownload DocumentationAvailable 24 x 7

Telephone - 317.333.7300 ext. 2.Talk with ANGEL SupportAvailable 8:00 AM to 7:00 PM, M-F, EST/EDT.

…

ANGEL Services…for additional feeAdvisory and Program Management Services

Understanding usage patterns and future planning Assisting with adoption strategies Facilitating ANGEL products best practices Project management for implementation and upgrades

Education and Training ServicesOnline Self-Paced Remote Instructor-Led Onsite Instructor-Led

Technical ServicesCustomization Design and ImplementationData Integration Design and ImplementationApplication Review and Health CheckManaged Test Environment

End User SupportTier 1 Can’t log in, browser issues, how-to use Can’t log in, browser issues, how-to use

ANGEL, etc.ANGEL, etc.Colleges, WAOL , and Presidium Help Deskshttp://www.waol.org/general_info/help_desk.aspx

Colleges provide support for users in its Account GroupWAOL office M-F 8:00 to 5:00, email and toll-free

number, faculty support and trainingPresidium 24x7, toll-free telephone, email, chat, and

knowledge base for all usersOne common phone number and script for Presidium

services developed as a groupIf colleges want their own Presidium phone number,

branding and script, they will need to pay additional fees (~$12,000/year); SBCTC will continue to pay for the user support.

End User SupportTier 2 account issues, error messages, etc.account issues, error messages, etc.

College AdministratorsWAOL staff if WAOL-managed usersOnly named administrators can call ANGEL or

submit ticketsAll admins on WAOL ANGEL will be able to

see all open tickets

End User SupportTier 3 system or hosting issues, software issues, system or hosting issues, software issues,

codes, email settingscodes, email settings

If it is an issue of policy or global settings in WAOL ANGEL, then WAOL Admin handles it. The issue might require advice of WAOL Council Admin Group

If it is an issue of software or hosting, then create a ticket with ANGEL Support

Service Level AgreementDraft ready for discussionBetween SBCTC and each college for use of

WAOL ANGELSpells out responsibilities and service levelsSpells out escalation path

Getting Started1. Set up a domain

http://www.waol.org/faculty_and_staff/angelDomain.aspx

After the domain is set up, the college gets admin access and documentation.

ANGEL Online Admin TrainingWrite to Connie Broughton

cbroughton@sbctc.edu and identify person who will take ANGEL online admin training. SBCTC has paid for one person per college. Classes begin:February 9February 23March 9March 23Every two weeks after that

ANGEL Implementation Consultation1. Set up your domain and get documentation

from WAOL2. Complete online admin training and create an

ANGEL support center account (SBCTC contract pays for one per college.)

3. Plan with appropriate people on your campus. 4. Tell WAOL when you want to begin to use your

eight hours with ANGEL. WAOL will manage the queue for ANGEL. cbroughton@sbctc.edu

5. ANGEL requires 30 days notice to begin.

Next Steps and QuestionsFirst meeting of the Admin Group will be

directly after the next WAOL Council meeting. February 23 from 11:00 to noon in

Elluminate. First agenda item is the discussion of the

Service Level Agreement draftQuestions?