walking the walk - isaca€¦ · walking the walk talking tech to get the job done august 11, 2014
TRANSCRIPT
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Walking the WalkTalking Tech to Get the Job Done
August 11, 2014
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Introductions
Who are you?
Internal audit?
External audit?
IT management?
Compliance management?
Who are we?
Design Compliance and Security, LLC
888-959-6934
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Session Objectives
Understand why nonverbal and verbal communication is important
Types of nonverbal and verbal communication
How to Walk the Walk to get the best results
Last but not least
How to have a successful Happy Hour
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Design Compliance and Security, LLC
888-959-6934
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Why is this Important?The single biggest problem in communication is the illusion that it has taken
place.-George Bernard Shaw
Communication is vital to both personal and career
goals
Research by Leadership IQ tracked 20,000 new hires, noting
that of those that failed within 18 months, 89% were due to
attitudinal reasons and only 11% due to lack of skill.
Research by the Carnegie Institute of Technology found that
85% of ones financial success is due to personality and ability
to communicate, negotiate and lead.
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888-959-6934
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Nonverbal CommunicationThe most important thing in communication is hearing what isnt said.
-Peter F. Drucker
When meeting new people, the impact is:
55% - The way we dress and act
38% - Quality of voice grammar and confidence
7% - What we say
Types of Nonverbal Communication
Appearances
Mannerisms/Body Language
Written Communications
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888-959-6934
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Appearances
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Design Compliance and Security, LLC
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I dont mind making jokes, but I dont want to look like one.-Marilyn Monroe
A B
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Mannerisms/Body LanguageWhen the eyes say one thing, and the tongue another, a practiced man
relies on the language of the first.-Ralph Waldo Emerson
Confidence Confidence Confidence!
Etiquette
Body Language
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888-959-6934
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Written CommunicationsHow well we communicate is determined not by how well we say things but
how well we are understood.-Andrew Grove
Proofreed!
Subject, Structure and Style
Etiquette
When Enough is Enough
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888-959-6934
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Verbal CommunicationSpeak clearly, if you speak at all; carve every word before you let it fall.
-Oliver Wendell Holmes
In a study by Cisco, out of 862 business leaders, 75%
believe in-person collaboration is critical to success
Better at creating/preserving long-term relationships
Resolves problems and creates opportunities quicker
than other modes
Topics:
Etiquette
Know your Audience
Saying the Right Things and Asking the Right Questions
Active Listening
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Design Compliance and Security, LLC
888-959-6934
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EtiquetteDidnt we talk about Etiquette already?
-Anonymous Geek Weeker
Stop, Collaborate and Listen
Be Human!
Its the Little Things
Design Compliance and Security, LLC
888-959-6934
10
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Know Your AudienceRemember not only to say the right thing in the right place, but far more
difficult still, to leave unsaid the wrong thing at the tempting moment.-Benjamin Franklin
Think about Age, Background and
Interests
Use Common Sense
Check your Ego at the Door
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Saying the Right Things and
Asking the Right QuestionsIs anyone still reading these?
- An Anonymous Presenter
Contribute Intelligently
Avoid Confrontation
Dont Lead Responses to Questions
Dont be an Alarmist
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Design Compliance and Security, LLC
888-959-6934
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Active ListeningMost people do not listen with the intent to understand; they listen with
the intent to reply.-Stephen R. Covey
Pay Attention!
Ask Appropriate Questions
No Preconceived Notions
Paraphrase
Speech is silver, but silence is golden.
Design Compliance and Security, LLC
888-959-6934
13
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Having a Successful Happy HourSpeaking of Happy Hours, isnt that next?
-Yet Another Anonymous Geek Weeker
Eat Before You Go, and Sip
Make the RIGHT Lasting Impression
Build Your Rolodex, Not Your Tolerance
Homework!
Design Compliance and Security, LLC
888-959-6934
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Questions?
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Design Compliance and Security, LLC
888-959-6934
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Thank you!
David Schroth
336-904-2400
Adam Fowler
678-971-3811
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Design Compliance and Security, LLC
888-959-6934