walk through audit hyundai

8/9/2019 Walk Through Audit Hyundai

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Table of Contents

Acknowledgement............................................................................................................................i

Chapter 1..........................................................................................................................................1

Introduction......................................................................................................................................1

1.1 Background of the Company.................................................................................................1

1.2 Vision of the Company...........................................................................................................2

1.3 O!ecti"e of the Company.....................................................................................................2

1.# $roducts of the Company.......................................................................................................3

Chapter 2..........................................................................................................................................%

Operation at &.I. 'er"ice Center......................................................................................................%

2.1 Organi(ational 'tructural and )ierarchy...............................................................................%

2.2 *ni+ue ,eatures aout the 'er"ice Centre.............................................................................-

2.3 &ocation.................................................................................................................................

2.# In"entory /anagement..........................................................................................................

2.#.1 ,ast mo"ing goods...........................................................................................................0

2.#.2 /eduim mo"ing goods....................................................................................................

2.#.3 'low mo"ing goods.........................................................................................................

2.#.# one mo"ing goods.........................................................................................................

2.% $lant &ayout......................................................................................................................1

Chapter 34orking /ethodology in &.I. 'er"ice Centre $"t. &td..................................................................11

3.1 $rocess &ayout.....................................................................................................................11

Chapter #........................................................................................................................................12

5ecommendation 6 Conclusion....................................................................................................12

#.1 5ecommendation.................................................................................................................12

#.2 Conclusion......................................................................................................................13


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Chapter 1

Introduction

1.1 Background of the Company

&a7mi Intercontinental $ri"ate &imited started importing and selling )yundai rands of "ehicle

in epal after the ac+uisition of distriutorship in ,eruary 2. 8he company9s main aim was

not only the sales of )yundai "ehicles ut also to pro"ide +uality after sales ser"ice to its "alued

)yundai Customers. In order to achie"e this aim: it is currently operating with its showrooms in

the heart of ;athmandu hangadi:

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>ang: epalgun!: $okhara: arayanghat: Butwal: Bhairahawa: Birgun!: >amak: Birtamod:

Banepa: Biratnagar: etc.

Figure #: $ealers %et&ork of 'yundai (otors in %epal

1.# )ision of the Company

4e announced Inno"ation for Customers as our mid to longterm "ision with fie core

strategies:whole epal orientation: respect for human "alues: customer satisfaction and cultural

creation. 4e desire to create an automoile culture of putting customer first.

1.*+b,ectie of the Company

Complete /aintenance acti"ities of the )yundai Brand Vehicles.

O"erall maintenance management of all the )yundai 'er"ice Centre of epal under the

umrella of &a7mi Intercontinental.

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1.- !roducts of the Company

)yundai has the following "ehicles introduced in the epali market.

/odel Variant CapacityliteD 01# $etrol 1%:-:

raD 01# $etrol 1-:-:

'port( 01# $etrol 1:-:

'antro @&D 10- $etrol 10:%-:

i1

/agna 1.2 11 $etrol 21:%-:

'port( 11 $etrol 22:%-:

@rand

i1 magna

@rand

i1 sport(

11

11

$etrol

$etrol

23:2-

2#:-

i2

ra 11 $etrol 22:%-:

/agna 11 $etrol 2%:%-:

/agna


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8ucson @& 10 $etrol -:-:

@& 1% >iesel -:-:

@&' 1% >iesel 0-:-:

@&'AE8 1% >iesel 00:-:

'anta,e

@&' &ow 8rim 21 >iesel :-:

@&' )igh 8rim 21 >iesel 12-

lantra @&' 1%1 $etrol %-:-:

'onata

@& 10 $etrol -%:-:

@&' 10 $etrol 2:-:

@&'


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Chapter #

+peration at L.I. Serice Center

#.1 +rganiational Structural and 'ierarchy

%

'er"ice /anager

'er"ice In charge

,oreman EChief 8echnician

$anel BeatingE$aint

'pare $arts AccountEBill

'er"ice Ad"isor

/a!or 5epair

Body 'hop Car 4ash

Guick 5epairCleaning and ,inishing

AdminE,ina'pare $arts In charge8echnical OfficerCustomer Care

5epair and /aintenance


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#.# /ni0ue Features about the Serice Centre

1. Customer ased ser"ice.

2. 'pacious workshop: well allocated areas for parking: painting: ser"icing: etc

3. *se of modern technologies in the maintenance procedures.

#. 4ell planned !o processes.

%. 4ellHtrained and e7perienced mechanics and workers.

-. A complete set of tools pro"ided to each mechanic

. *se of modern tools like pneumatic drills: screwdri"ers: washers: lifts: ramps and

hydraulic !acks: assisting to lift the "ehicle: etc.

0. A well managed warehouse and scientific distriution and documentation in the spare

parts counter

. *se of air compressors the pressuri(ed air used in pneumatic wrench: washing of the

"ehicles


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#.* Location

&ocation is such a significant cost and re"enue dri"er: location often has the power to make a

companys usiness strategy. ;ey multinationals in e"ery ma!or industry: from automoiles to

cellular phones: now ha"e or are planning a presence in each of their ma!or markets. &ocation

decisions to support a lowHcost strategy re+uire particularly careful consideration.

)ere in )yundai ser"ice: we can see the prolem in choosing the location. As the ser"ice centre

is located in Basundhara: >hapasi: the customers complain aout the long distance and time

consuming prolem. Also due to this prolem: the customer coming to ser"ice centre had

decreased: as they go in local workshop neary. &ater the /anagement had reali(ed the prolem

and opened another ser"ice centre in ;upondole.

#.- Inentory (anagement

In"entory management is the most challenging aspect of any organi(ation as it is "ery difficult to

predict e7act amount of future re+uirement of parts. In &.I 'er"ice Centre the future demand is

predicted y the trend present in pre"ious actual data of aout last three month. 8he in"entory is

managed for aout three months. 8his much in"entory is enough ecause it takes aout 3 to #%

days to gets spare parts from )yundai /otors India after the order has een deli"er.

'pare $arts a"ailaility plays an important role in success of any automoile rand. Automoiles

eing the entity that are used continuously for a longer period of time: wear and tear of its

components are una"oidale. ,urthermore: looking at the road conditions of epal: damages

occurring from the accidents is ine"itale. 'o: &.I. 'er"ice Centre has maintained sufficient

genuine spare parts in his in"entory in order to facilitate customers in such kinds of ine"itale

situations and for the longer life of )yundai "ehicle.


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Figure *: Spare !arts storage

In"entory management in )yundai /otors is done ased on the mo"ement of the goods.@enerally: In"entory management is done in the case of the parts and raw materials re+uired for

the daily operations carried out at )yundai /otors ut in the case of the products it is done only

if the product is e7pected to ha"e demand in the future. /ore care needs to e done in the

in"entory management ecause epal has to rely upon the neighoring countries for its raw

materials and there is no certainty of getting the re+uired parts on time. If the company fails to

maintain the stock the operations at )yundai /otors needs to e stopped which is risk to the

company: so se"eral in"entory management techni+ues are applied.

Based on the mo"ement of goods: In"entory management is classified as followsJ

1. ,ast mo"ing goods

2. 'low mo"ing goods

3. Asolute mo"ing goods

#.-.1 Fast moing goods

,or the regular operation in )yundai /otors: it is essential that all the raw materials and the

tools needed are e+uipped daily. ,ailure in the regular supply of these materials may cause

the company in the closing state. 8herefore: care should e taken for the in"entory

management of the asic e+uipments re+uired for the company. ,or the fast mo"ing goods

such as rake pads: engine oil: oil filter: air filter: gasket: coolant: spark plug etc. it is

essential that in"entory management techni+ues are applied. ,or such fast mo"ing goods:

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ma7imum and minimum stock is maintained. )yundai /otors keeps stock of the re+uired

e+uipments for at least 1% days. In addition: in"entory management is done ased on the past

records.

#.-.# (eduim moing goods

8hese type of goods are kept in stock less in numer than fast mo"ing goods. 8hey are sold

in a"erage of more than % pieces per month. &ike Bumper: 4iper lades: )orns: Clutch

cale.

#.-.* Slo& moing goods

,or the 'low mo"ing goods: in"entory is managed ased on the order of the parts. If the

re+uired material is easily a"ailale in the local market:stock is not kept ut if the re+uired

material is not in the market stock is not kept. 8hese are the goods which are sold one or two

times in one month. 7ample are 8orsion ar: @low plug. $istons.

#.-.- %one moing goods

8hese are the parts that are sold less than 1 piece per year. 8he companies do not keep

in"entory of this type of goods in more amount. 7ample are ngine lock: Function Bo7.


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#. !lant Layout

Figure -: !lant Layout

8he )yundai ser"ice center in Basundhara is +uite spacious and properly managed. 'pacious

parking: proper !o order lines and scientific process are its specialty. 8he workshop has four

work ays dedicated only for Guick 'er"ice ,acility and si7 work ays dedicated only for 5epair

and /aintenance Acti"ities. 8he workshop is e+uipped with two post lifts and the four post lifts.

8he washing section is also e+uipped with pneumatic lifts for the carwash. 8he ody shop

contains the paint compressors and fire tue heat e7changers. In addition: the spare parts counter

and warehouse are placed in the proper place. &.I 'er"ice Center has facilities like @loal

>iagnosis 'ystem: 4heel Alignment: 4heel alancing: In!ector cleaning: AEC @as refilling and/oile 'er"ice etc: which are the "ery important re+uirements of any automoile after sales

facilities in todays world.

1

BL+C2 C+(!+%3%TS

A 'pare $arts

B Account 'ection

C Customer Care

> Guick 'er"ice and ,inal Inspection

Compressor 5oom

, 4ashing 'ection

@ $arking

) $arking

I >ent 'ection

F $aint 'ection

; Body 'hop

& /aintenance Bay

/ 4are )ouse

Canteen

O @uard 5oom


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Problem Statement

Job Card

Repair & Maintenance

Diagnosis

Customer Approval

Final Inspection

Billing

Customer Call

Wasing & Cleaning

!ate Pass

Vehicle In

Vehicle Out

Chapter *

4orking (ethodology in L.I. Serice Centre !t. Ltd.

*.1 !rocess Layout

8he process at )yundai 'er"ice is accomplished in a total 12 processes

Figure : 4ork Flo& !rocess

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Chapter -

5ecommendation 6 Conclusion

-.1 5ecommendation)ere are some of the recommendations we felt necessaryJ

In plant layout: the spare parts outlet and ware house has a some distance. If this distance

could e minimi(ed then the time would e sa"ed as the spare parts outlet donot ha"e

capacity to store many parts. In process layout: the ser"ice ad"isor opens the !o card manually: and then later input it

in computer and then only gi"es !o order for work. 8he work could e started as soon as

ser"ice ad"isor opens the !o card manually without waiting for printed !o order to

come. 8his could sa"e time of company as well as customer. 8echnician work schedule should e done and assigned to each work in a proper manner.

5otation policy should e made either in daily: weekly or monthly asis. $roper authori(ation and controlling techni+ues should e made to monitor the work flow

within the organi(ation. &ack of teamwork and coordination inHetween workers. Inferiority e7ists etween

coworkers. 'o: training could e gi"en. &ack of customer satisfaction is seen on ser"ice price and spare parts. Because of

e7tended ser"ice day: we ha"e seen customers dissatisfaction.


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-.#Conclusion

8hus: we would like to conclude saying that: the "isit has gi"en us the rief knowledge aout the

working system in an automoile sector of epal. 4e also gained the firsthand e7perience aout

the managerial as well as operational work including the in"entory management techni+ues of

one of the successful automoile industry. In addition to this: we also collected information

regarding the industry

walk through audit hyundai

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