1.11.2016.Stimmt Powerpoint Master | 1

Wake up!

Your customer

never sleeps.

2

3

– Offline sales vs. online sales

– E-Mail vs. paper

– Customer portals

– Self service

4

Source: Google

5

– Offline sales vs. online sales

– E-Mail vs. paper

– Customer portals

– Self service

6

7

Meet

Needs

Easy and

enjoyable

8

Meet

Needs+

Easy and

enjoyable

9

comes from

Customer Experience

not Digital

10

Meet

Needs

Easy and

enjoyable

11

Two customer needs

Solving a

problem in my

life

(somehow

connected to

insurance)

Tailored

insurance

Stimmt Powerpoint Master |

Stimmt Powerpoint Master |

Snapsure

Stimmt Powerpoint Master |

Zenefits

Stimmt Powerpoint Master |

16

Meet

Needs

Easy and

enjoyable

17

Easy and enjoyable

Making

insurance

easy

Making the

relationship

enjoyable

Stimmt Powerpoint Master |

Oscar

Stimmt Powerpoint Master |

Trov

Stimmt Powerpoint Master |

Snapsheet

21

Helsana

22

Meet

Needs

Easy and

enjoyable

1.11.2016.Stimmt Powerpoint Master | 23

Don‘t hide behind

digital. Face your

customer.