Wade Adams adamsraw@yahoo.com 224-

944-4566

Career Objective To obtain a position in which I can expand my 15+ years leadership responsibilities and have the opportunity to diversify and further develop my 7+ years management experience in which I can play a candid role in the growth and success of a solid business.

Area of Expertise Interpersonal savvy, Enthusiasm, Leadership, Self-initiative, Coordinate, Calm Under Pressure

Business Claims Supervisor Illinois Student Assistance CommissionAchievements Deerfield, IL. 60015 Database Management System

Single handedly scheduled and tracked a monthly average of 1,500 claims and delegated workload amongst a team of 5, resulting in over $300m of guaranteed loans for lenders.

Achieved a precision rating of 99.5% for preventing loss of reassurance from 79% by strategically defining a loophole and closing it.

Minimized loss of $200,000 per year to an average of $1,500 per year, by initiating and implementing innovative procedures thereby increasing the company's profits.

Located 80% of ( unable to locate) borrowers by skip-tracing and recovering a yearly average of $15,000 thereby resulting in extra revenue for the company.

Partnered with IT to develop a database management system enabling the timely processing of a yearly average of 18,000 claims and reduction of claim processing time by 4 weeks.

Prevented an average monthly loss of $15,000 per month through providing optimum quality control of claims.

Team Agency Award (2x), Employee of the Month

General Utilized various database management systems to supervise student loan claims. Liaison between analyst Responsibilities and lender to remove roadblocks preventing delay and impending financial penalties. Resolved discrepancies pertaining to loan. Ensured the maximum 60 day turn-around time to pay claims was met. Handled confidential and sensitive information. Researched and addressed inquiries pertaining to claims.

Business Sales Associate Lead (Athlete) Nike Achievements Pleasant Prairie, WI. 53158 Exemplary Customer Service

Hosted the Chicago 2014 Nike World Basketball Festival MVP of the Month (2X), MVP of the Quarter, MVP of the Year Consistently assist in the recovery of an average of $1,200 per week in potentially stolen

merchandise by using loss prevention techniques to deter theft. Contributed to exceeding Nike 2013-2014 and 2014-2015 yearly goal by $1.5m and

$700,000

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respectively, by offering exceptional customer service and fostering team advocacy to co-workers.

Reputation as a morale booster by co-workers and management. Discreetly perform conflict resolution in order to facilitate a productive team

environment.

General Assist our diverse clientele by determining the best product to meet their specific needs while utilizing Responsibilities innovative technology for servicing quickly. Train new employees while engaging them so they retain information being presented. Delegate and ensure task completion of displays for product availability. Creating an atmosphere of enthusiasm while displaying product knowledge and building a loyal customer base. Collaborate with co-workers to build cohesive relationships in the workplace.

Wade Adams

adamsraw@yahoo.com 224-944-4566

Computer Skills Database Management Systems, Data Entry, Excel, Access and Word

Work History Claims Supervisor Illinois Student Assistance Commission, Deerfield, IL. 60015 2008-2015

Claims Coordinator Illinois Student Assistance Commission, Deerfield, IL. 60015 2001-2007

Chief Clerk Illinois Student Assistance Commission, Deerfield, IL. 60015 1992-1999 Data Entry Clerk II Illinois Student Assistance Commission, Deerfield, IL. 60015 1990-1992

Clerk Illinois Student Assistance Commission, Deerfield, IL. 60015 1989-1990

Sales Associate (Athlete) Nike, Pleasant Prairie, WI. 53158 Part-time Under 2013-2013

Sales Associate (Lead-Athlete) Nike, Pleasant Prairie, WI. 53158 Part-time Over

2013- Present

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Cashier Target, Pleasant Prairie, WI. 53158 2007-2011

Education High School Diploma North Chicago High School, North Chicago, IL. 60064 1983

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