vsats on rental basis (opex model) for domestic and rrb ... for procurem… · shri mayank tandon,...

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RFP for Procurement, Installation and

Commissioning of VSATs on Rental Basis for

Domestic and RRB Branches

Request For Proposal (RFP) For Procurement, Installation & Commissioning of

VSATs on Rental Basis (Opex Model) for


Ref No. BOI/HO/IT/NW/VSAT/RFP/01-2020 Dated: 16.07.2020

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BANK OF INDIA, HEAD OFFICE INFORMATION TECHNOLOGY DEPARTMENT

Request for Proposal for Procurement, Installation, Commissioning & maintenance of VSATs for Data Connectivity on Rental Basis for Domestic and RRB Branches. RFP Ref No. BOI/HO/IT/NW/VSAT/RFP/01-2020 Dated: 16.07.2020.

Bank of India, a body corporate, established under the Banking companies (Acquisition and Transfer of Undertakings) Act 1970, having its Head Office at Bank of India, Star House, ‘G’ Block, Bandra Kurla Complex, Bandra (East), Mumbai – 400 051, India intends to procure Ku Band and Extended-C Band VSATs under rental model invites bids from the eligible bidders/entities, to participate with complete supply, installation, commissioning, integration and maintenance at about 3049 locations hereinafter called VSAT-Procurement under Rental model for Domestic and RRB branches as per the specifications, terms, conditions and scope given in detail in this RFP. The overall requirement (no. of VSATs) mentioned in the RFP is tentative and the per site rate/price quoted by bidder as per Annexure – G (a) & Annexure – G (b), in the response of this RFP (unit rate finalized after Reverse Auction), shall be the Rate card/Rate contract for placing the order for VSATs. Bank of India is sponsoring three Regional Rural Banks (RRBs) viz. Vidharbha Konkan Gramin Bank (Head Office – Nagpur, Maharashtra), Aryavart Bank (Head Office – Lucknow, Uttar Pradesh) and Madhya Pradesh Gramin Bank (Head Office – Indore, Madhya Pradesh).

The Projected total quantity of VSATs on Opex model required by the Bank is given below:

Sr. No.

Description Estimated quantity*

1. Domestic Branches/Offices 1112

2. Aryavart Bank Branches/Offices 1205

3. Madhya Pradesh Gramin Bank 484

4. Vidharbha Konkan Gramin Bank 248

Total 3049

*Note: The quantity is indicative and may vary on either side of the projected total quantity.

The brief details of the scope of this RFP is as given below 1) The Bank intends to procure a total end to end solution for the Procurement,

Installation, Commissioning, Configuration, Integration, Implementation, Monitoring, Management and Maintenance of 1112 VSATs (1110 KU Band & 2 Extended-C band) for domestic branches and 1937 VSATs for RRB Branches on Rental Model together with bandwidth for a period of 5 years. The detailed scope with technical details is mentioned in related clauses of RFP. The overall requirement (no. of VSATs) mentioned in the RFP is tentative and the per site

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rate/price quoted by bidder as per Annexure – G (a) & Annexure – G (b), in the response of this RFP (unit rate finalized after Reverse Auction), shall be the Rate card/Rate contract for placing the order for VSATs. The Bank reserves the right to place the minimum number of orders as per the bank business requirement. The above mentioned quantity may vary in the interest of the bank. Presently in most of the locations, VSAT is already installed and current contract is going to be expired very soon. All these VSATs are installed on rental basis by the current service provider. In case of change of service provider or any other reason, the old VSAT material should be taken back by existing service provider. If the existing VSAT service provider is not able to remove old VSAT within reasonable period, the same has to be removed by the upcoming service provider.

2) The interested Bidders may collect this RFP from the Information Technology

Department, Head Office located at the address as mentioned on page 6 after depositing a non-refundable Demand Draft / Pay Order for Rs. 50,000/- (Rupees Fifty Thousand Only) favouring Bank of India. The RFP/bidding document /pre bid clarifications can also be downloaded from the Bank’s website http://www.bankofindia.co.in under Tenders section. However, the bidder shall have to submit a Demand Draft/ Pay order as above along with the bid. Bids without the cost of bid are liable for rejection. The Bidder may also deposit the cost of bid Rs.50,000/- (Rupees Fifty Thousand) by way of NEFT/RTGS in the following Bank account Account No-01220SUNCR822 Name of the Bank-Bank of India Branch-Bandra Kurla Complex IFSC Code-BKID0000122 Title of the account-Collection Account for Estate After depositing the cost of bid perspective bidders are required to send an email (Annexure-T) in this regard to below email ids stating the transaction details viz. Amount, Date of transfer, UTR No, Bank, Sender’s name, RFP Ref etc. latest by 14-08-2020 15:00 hours Email – [email protected] [email protected] [email protected] Only upon receipt of details of payment of cost of bid document and verification of the same by the Bank, bidder will be considered as authorized to participate in the bid. In case of failure to submit the payment towards Cost of Bid for any reason before the prescribed date and time, the Bidder will be disqualified for the bidding process and the bid submitted by such bidder will be rejected at initial stage itself. Also Annexure-T should be properly filled and should be part of technical bid. The MSME bidders are exempted from depositing the bid amount of Rs. 50,000/- subject to the submission of valid and authorised copy of registration certificate and exemption certificate (if applicable) from relevant authorities they are registered with. The MSME registration certificate submitted must be valid as on bid submission date.

http://www.bankofindia.co.in/

mailto:[email protected]

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3) The earnest money deposit for the bid is of Rs.1,00,00,000/- (Rs. One Crore Only) by way of Bank Guarantee (format as per Annexure F(a) (Bid Security Form)) from any of the commercial banks (other than Bank of India) in an acceptable form favouring “Bank of India – EMD for Procurement of VSATs under rental model Ref No. BOI/HO/IT/NW/ VSAT/RFP- 01/2020 Dated 16.07.2020”, Mumbai. No interest shall be allowed on the Earnest Money. Bids without Earnest Money are liable for rejection. The Bidder may also deposit the cost of EMD amount Rs.1,00,00,000 (Rupees One Crore only) by way of NEFT/RTGS in the following Bank account Account No-01220SUNCR822 Name of the Bank-Bank of India Branch-Bandra Kurla Complex IFSC Code-BKID0000122 Title of the account-Collection Account for Estate After depositing the EMD payment perspective bidders are required to send an email (Annexure-T) in this regard to below email ids stating the transaction details viz Amount ,Date of transfer ,UTR No, Bank, Sender’s name, RFP Ref etc latest by 14.08.2020 15:00 hours

Email –

[email protected] [email protected] [email protected]

Only upon receipt of details of payment of EMD and verification of the same by the Bank, bidder will be considered as authorized to participate in the bid. In case of failure to submit the payment towards EMD document for any reason before the prescribed date and time, the Bidder will be disqualified for the bidding process and the bid submitted by such bidder will be rejected at initial stage itself. Also Annexure-T should be properly filled and should be part of technical bid. The MSME bidders alone are exempted from submitting the Earnest Money Deposit of Rs. 1,00,00,000/- subject to the submission of valid and authorised copy of registration certificate and exemption certificate (if applicable) from relevant authorities they are registered with. The MSME registration certificate submitted must be valid as on bid submission date.

4) The EMD (if in form of Bank Guarantee) and cost of bid (if in form of DD/PO) will be

submitted in a separate envelope.

5) In this regard, a two-envelope bidding Procedure (Technical Bid and Price Bid) in separate envelopes will be adopted. The technically complete and commercially




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competitive bids shall be submitted in two parts viz. qualifying and Technical Bid – Part A and Price Bid – Part B in separate sealed cover.

6) The Bids should be delivered to the address mentioned below with acknowledgement due so as to reach before 15.00 hours on or before 14.08.2020. If the last day of submission of bid is declared holiday under Negotiable Instruments Act by the Government subsequent to the issuance of RFP, the next working day will be deemed to be the last date of submission of the Bid. The bids, which are received after the above mentioned date and time, are liable to be rejected at the discretion of the Bank.

7) The Bank shall not be liable for non-delivery of documents due to Postal/Courier

delay or loss of documents in transit etc, if any, in submitting the Bid. The Qualifying & Technical Bid shall be opened in the presence (onsite/online) of Bidders on 14.08.2020 at 16:00 hrs in the below mentioned Premises. The Bidder’s representative may be present during the Technical Bid opening at our Office well in time along with the authorization letter from the bidder’s company.

8) The important dates / schedules for the above RFP shall be as following:

Date and Time of commencement of inspection / Sale of Bid Document

16.07.2020

Pre bid meeting 24.07.2020 15:00 Hrs Venue: Bank of India Star House-2, ‘G’ Block, Head Office, I.T. Department; 8th floor, Bandra Kurla Complex, Bandra (East),Mumbai – 400 051 Due to COVID-19 pandemic, Bank can

conduct Pre bid meeting through any available online conferencing solution at it’s discretion. Interested bidders can send e-mail communication by 24.07.2020 11:00 AM on below mentioned e-mail IDs to share the link of online pre bid meeting. In e-Mail communication, Bidder should mention the details of officials who will be participating in the pre bid meeting. No separate notice/communication shall be published/sent by bank in this regard.

[email protected] [email protected]



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Last Date and Time for Receipt of Bids at Bank of India (Address as given below)

14.08.2020 15.00 hrs

Date and Time of opening of Technical Bids 14.08.2020 16.00 hrs

Address for Communication and submission of bid.

The General Manager, Bank of India Star House-2, ‘G’ Block, Head Office, I.T. Department; 8th floor, Bandra Kurla Complex, Bandra (East),Mumbai – 400 051 Telephone: 022-66684444

Bid document Availability Bidding Document to be downloaded from the Tender section of our Bank’s web-site www.bankofindia.com

9) For any technical clarification, the contact person are Shri Ajay Bishnoi, Chief

Manager email-([email protected] ) Ph. No.- 022-61289420 and / or

Shri Mayank Tandon, Senior Manager email-([email protected]

), Ph. No.- 022-61319866..

10) This RFP consists of terms & conditions and annexure (as mentioned in Page 63)

of this RFP, which shall be integral part of this enquiry.

(Satyendra Singh) Deputy General Manager

http://www.bankofindia.com/



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Disclaimer

The information contained in this Request for Proposal (RFP) document or information provided subsequently to bidder(s) or applicants whether verbally or in documentary form by or on behalf of Bank of India (BOI), is provided to the bidder(s) on the terms and conditions set out in this RFP document and all other terms and conditions subject to which such information is provided.

This RFP is neither an agreement nor an offer and is only an invitation by BOI to the interested parties for submission of bids. The purpose of this RFP is to provide the bidder(s) with information to assist the formulation of their proposals. This RFP does not claim to contain all the information each bidder may require. Each bidder should conduct its own investigations and analysis and should check the accuracy, reliability and completeness of the information in this RFP and where necessary obtain independent advice. BOI makes no representation or warranty and shall incur no liability under any law, statute, rules or regulations as to the accuracy, reliability or completeness of this RFP. BOI may in its absolute discretion, but without being under any obligation to do so, update, amend or supplement the information in this RFP.

Independent External Monitors (IEM)

Bank of India has empanelled Independent External Monitors (IEMs) for implementation of Integrity Pact (IP) in respect of procurements as per directives received from the Central Vigilance Commission (CVC).

The details are as under:-

1 2

Dr. Joginder Paul Sharma, IAS (Retd) Ex-Principal Secretary. Govt. of UP D-266, Sector-47,Noida, UP Mobile: 9650999444 e-mail: [email protected]

Shri Ashwani Kumar Ex-CMD, Dena Bank Flat No. 101, 1st Floor Plot No. F.P. No.81, Ruby Bandra West Ruby CHSL, 29th Road, Near Duruoella Convent High School. Mobile: 9920262626 e-mail: [email protected]

Integrity Pact

Venders/bidders/sellers, only those who commit themselves to Integrity Pact with the Bank, would be considered competent to participate in the bidding process. In other words, entering into this pact would be the preliminary qualification. In case of bids not accompanied with signed IP by the bidders along with the technical bid, the offers shall be summarily rejected. IP shall cover all phases of contract i.e. from the stage of Notice Inviting Tenders (NIT)/Request for Proposals (RFP) till the conclusion of the contract i.e. final payment or the duration of warrantee/guarantee. Format of Integrity Pact is provided as Annexure-K for strict compliance.



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Important Clause

Clause No.

Topic Clause

No. Topic

1. Introduction 9.11 Acceptance by the Bank

2. Submission of Bids 9.12 Indemnity

2.5 Earnest Money Deposit 9.13 Authorized Signatory

2.6 Returning Technical and Price Bids:

9.14 Arbitration

3. General Conditions 9.15 Applicable law & Jurisdiction of court

3.12 Pre-Bid Queries 9.16 Exit, Termination or Cancellation of the Contract & Compensation

4. Scope of Work 9.17 Patent Rights/Intellectual Property Rights

5. Technical Requirements

9.18 Insurance

6. Price Schedule 9.19 Transportation

6.11 Contract Performance Guarantee

9.20 Supplier’s Integrity

7. Declaring L1 Bidder 9.21 Supplier’s Obligation

9.22 Governing Language

8. Other items 9.23 Defect liability

9. Commercial Terms and Conditions:

9.24 Notices

9.1 Terms of Payment 9.25 Non-disclosure Agreement

9.2 Completion period 9.26 Right to Audit

9.3 Liquidated Damages (LD)

9.27 Confidentiality

9.4 Documentation 9.28 Prohibition against assignment, outsourcing or sub-contract

9.5 Validity & repeat orders 9.29 Applicability of Preference to Make in India, Order 2017 (PPP-MII Order)

9.6 Taxes 10. Arrangements for Business continuity to the bank

9.7 Warranty 11. Bid Forms, Price Schedule and other formats

9.8 Annual Maintenance Contract (AMC)

9.9 Uptime

9.10 Force Majeure

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BANK OF INDIA, HEAD OFFICE INFORMATION TECHNOLOGY DEPARTMENT

TERMS & CONDITIONS

1. Introduction: Bank of India, a body corporate, established under the Banking companies (Acquisition and Transfer of Undertakings) Act 1970, having its Head Office at Bank of India, Star House, ‘G’ Block, Bandra Kurla Complex, Bandra (East), Mumbai – 400 051, India, hereinafter called “the Bank”, which term or expression unless excluded by or repugnant to the context or the meaning thereof, shall be deemed to include its successors and permitted assigns, intends to issue this bid document, hereinafter called “Request For Proposal” or “RFP”, to the vendors, to participate in the competitive bidding for a total solution for the supply, Installation, Commissioning, Configuration, Integration, Implementation, monitoring, Management and Maintenance of Ku-band and Extended-C band VSATs on rental basis, hereinafter called VSAT-Procurement under Rental model for Domestic and RRB branches as per the specifications, terms , conditions and scope defined in this RFP. A vendor submitting the proposal in response to this RFP for VSAT-Procurement under Rental model for Domestic and RRB branches shall hereinafter be referred to as “Bidder”.

1.1 This document is meant for the exclusive purpose of bidding as per the terms, conditions and specifications indicated and shall not be transferred, reproduced or otherwise used for purposes other than for which it is specifically issued. 1.2 The interested vendors may collect this RFP from the Department of Information Technology, Head Office located at the address as mentioned above after depositing a non-refundable Demand Draft / Pay Order/NEFT/RTGS for Rs. 50,000/- (Rupees Fifty Thousand Only) favouring Bank of India. The RFP/bidding document /pre bid clarifications can also be downloaded from the Bank’s website http://www.bankofindia.co.in under Tenders section. However, the bidder shall have to submit/deposit Demand Draft/ Pay order/NEFT/RTGS as above along with the bid. The MSME bidders are exempted from depositing the bid amount of Rs. 50,000/- subject to the submission of valid and authorised copy of registration certificate and exemption certificate (if applicable) from relevant authorities they are registered with. The MSME registration certificate submitted must be valid as on bid submission date.

Definitions

“Coverage Days” means 24 hours a day, 7 days a week (Monday to Sunday). “DoT” means the Department of Telecommunication, Government of India. “VSAT” means Very Small Aperture Terminal.

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“HTS” means High Throughput Satellite. “CUG” means Closed User Group. “Site Readiness” or readiness of site means physical availability of space for installation of Equipment. Installation & commissioning and operations of VSAT. “Sites” are the sites that constitute part of the Bank network. They include bank offices, branches, ATM and locations across the country. “RRB Branches” means branches which are under Regional Rural Banks sponsored by Bank of India. “Domestic Branches” means branches of Bank of India. 2. Submission of Bids 2.1.1. The technically complete and commercially competitive bids shall be submitted in two parts viz. qualifying and Technical Bid – Part A and Price Bid – Part B. 2.1.2. The Qualifying & Technical Bid shall be accompanied by Annexure-A confirming compliance to eligibility criteria. The technical solution is specified in Annexure-B and the format for explicit compliance or deviation to other conditions in the RFP is specified in Annexure C. Only those bidders who fulfil the eligibility criteria shall respond to the RFP. 2.1.3. Price bid shall be submitted as per clause 6. 2.1.4. The cost of preparing response to this RFP will be the responsibility of the bidder and the Bank will not be liable for any costs incurred by the bidder. 2.2. Qualifying & Technical bid and Price bid shall be submitted in English Language, in TWO separate sealed envelopes, super scribing “QUALIFYING & TECHNICAL BID - PART A against Ref No. BOI/HO/IT/NW/VSAT/RFP/01-2020 Dated 16.07.2020”on the top of the cover No.1 and “PRICE BID-PART B against Ref No. BOI/HO/IT/NW/VSAT/RFP/01-2020 Dated 16.07.2020” on the top of the cover No.2. 2.3. The Bidder shall take care of submitting the Bid properly filed so that the papers are not loose. The bidder shall submit the bid in suitable capacity of the file such that the papers do not bulge out and tear during scrutiny. 2.4. The Bids should be delivered to the address mentioned below with acknowledgement due so as to reach before 15.00 hours on or before 14.08.2020. If the last day of submission of bid is declared holiday under NI Act by the Government subsequent to the issuance of RFP, the next working day will be deemed to be the last date of submission of the Bid. The bids, which are received after the above mentioned date and time, are liable to be rejected at the discretion of the Bank.

The Bids shall be addressed to:

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Address for Communication and submission of bid.

The General Manager, Bank of India Head Office, I.T. Department, 8th floor, Star House-2, C-4, ‘G’ Block, , Bandra Kurla Complex, Bandra (East), Mumbai – 400 051 Telephone: 022-61319843

For any Technical Clarification 1. Shri Ajay Bishnoi, Chief Manager Email- [email protected] Ph. No.- 022-61289420 2. Shri Mayank Tandon, Senior Manager Email- [email protected] Ph. No.- 022-61319866

The Bank shall not be liable for non-delivery of documents due to Postal/Courier delay or loss of documents in transit etc, if any, in submitting the Bid. The Qualifying & Technical Bid shall be opened in the presence (onsite/online) of Bidders on 14.08.2020 at 16:00 hrs. in the above mentioned Premises. The Bidder’s representative may be present during the Technical Bid opening at our Office well in time along with the authorization letter from the bidder’s company. 2.5 EARNEST MONEY DEPOSIT (EMD)

2.5.1 The Qualifying &Technical Bid, PART-A shall be accompanied by earnest money of Rs.1,00,00,000/- (Rs. One Crore Only ) by way of Bank Guarantee (format as per Annexure F(a)) from any of the commercial banks(other than Bank of India) or by way of NEFT/RTGS in an acceptable form favoring “Bank of India – EMD for Procurement of VSATs under rental model Ref No. BOI/HO/IT/NW/VSAT/RFP/01-2020 Dated 16.07.2020”, Mumbai. No interest shall be allowed on the Earnest Money. Bids without Earnest Money are liable for rejection. The MSME bidders alone are exempted from submitting the Earnest Money Deposit of Rs. 1,00,00,000/- subject to the submission of valid and authorised copy of registration certificate and exemption certificate (if applicable) from relevant authorities they are registered with. The MSME registration certificate submitted must be valid as on bid submission date. 2.5.2 The bid security in the form of Bank Guarantee shall remain valid for a period of 6 months from the last date of submission of bids with 6 months claim period.

2.5.3. The EMD shall be returned to the selected bidder on his/her submission of Contract Performance Guarantee, as defined in clause 6.11. 2.5.4. Bid securities (EMD) of the unsuccessful bidders shall be returned after 30 days of the award of the contract. If the bid security amount has been deposited


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through NEFT/RTGS then Unsuccessful Bidders’ Bid security will be discharged or returned through NEFT/RTGS but without any interest. The Bidder shall furnish their Bank details like name of the Bank/ Branch/ Type of account/ IFSC code in the Annexure-T. 2.5.5. Bank reserves the right to change the dates mentioned in the RFP, which will be communicated. 2.6.0. Returning Technical and Price Bids: For those bidders who do not qualify, EMD shall be returned. The technical bid and price bid will not be returned to them. It shall be deemed to be the property of the Bank. The Bank has the right to peruse the same at any point of time.

3. General Conditions

3.1. The Bidder shall certify the compliance or deviation of all clauses, terms, conditions and specifications stipulated in RFP, as per the Compliance statement Performa given in Annexure-C. The Data sheet as per Annexure – D shall also be submitted. Technical bids accompanied by incomplete or unsigned Annexure-C or Annexure-D are liable for rejection. The bidder shall also submit the soft copy of the complete Qualifying & technical bid in MS-word /Office format in a CD, super scribing "Soft copy of Qualifying &Technical Bid against Ref No. BOI/HO/IT/NW/VSAT/RFP/01-2020 Dated 16.07.2020” in the Qualifying & Technical bid envelope. The bidder shall not furnish the softcopy of the price bid.

3.2. All details to be provided by the bidder should be specific to the requirements mentioned. Detailed clarification and/or additional information should be provided only at Bank's request. The bidder shall detail their reply for each clause in Annexure – B and Annexure-E and they shall also indicate the Page number in the bid, wherever additional information is enclosed like brochures, manual, documents etc., and the bidder shall ensure correctness of referred page nos.

The technical bid shall be organized as follows.

3.2.1. Duly signed covering letter in company’s letterhead by authorized signatory with name, title and seal.

3.2.2. Table of contents (list of documents enclosed with page numbers)

3.2.3. EMD as per clause 2.5.1

3.2.4. Duly filled Compliance statement as per Annexure-C

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3.2.5. Letter from OEM for support and service during the contract period

3.2.6. Additional information as per Annexure-C, if any

3.2.7. Duly filled Data Sheet as per Annexure-D

3.2.8. Additional information as per Annexure-D, if any.

3.2.9. Duly filled Checklist as per Annexure-E and all the relevant documents as mentioned in Annexure-E.

3.2.10. Duly filled relevant Annexure of F

3.2.11. Replica of complete price bid masking the prices as per Annexure- G(a),G(b)&G(c) and all relevant annexures of H (a), H(b) ,H (c) , duly completed and signed by the authorized person for Reverse Auction process.

3.2.12. Duly signed Non-disclosure Agreement - Annexure G (f).

3.3. The bidder shall have their office in India and preferably one of their offices in Mumbai. The bidder shall submit the bid authenticated by an authorized person from any of his offices in India, preferably from Mumbai office. However, the bidder shall authorize a representative from Mumbai office for interacting with the bank during evaluation of the bid. The bidder shall indicate the addresses, contact nos. and contact persons of their Regional offices and support centers. The bidder shall also indicate address of the office on which order has to be placed, if selected.

3.4. All pages of the bid excluding Brochures are to be numbered as Page --- (current page) of --- (total pages). The numbering shall be done for the whole bid and not section-wise.

3.5. The bidder must submit a detailed statement of facts and profile of their company including year of commencement of business, the latest Annual Report and Audited Balance Sheet, Internet site details, name & title of the authorized signatory, contact numbers and e- mail address.

3.6. If the bidder is offering solutions/products from other OEMs/principals, as required in this RFP, they shall detail the responsibilities of the parties involved. The bidder should submit a letter of undertaking from OEMs/principals mentioning their consent and assurance for satisfactory performance of the project, along with the Qualifying & Technical Bid – Part A.

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3.7. The Bidder shall submit ownership certificate duly signed by the authorized official, along with the Qualifying & Technical bid. Change in ownership is not anticipated in the proposed period of contract. If any such change is anticipated, the scope and effect thereof shall be defined.

3.8. The Bidder shall submit dully filled Bid form as per Annexure F(c) along with Technical Proposal. The bidder shall submit duly filled bid form Annexure F (d) along with price proposal. After completion for Reverse Auction, selected L1 Bidder shall again fill /complete the Bid Form Annexure F (d) and submit this Annexure F (d) & Annexure-H(B ) to the Bank within 24 hours of completion of Reverse Auction process.

3.9. The bidder's authorized signatory shall authenticate by signature and seal on each page of the Bid including brochures/pamphlet/write-up etc. Bids with erasure/over writing/cutting are liable to be rejected. If required, the corrections can be made by scoring out entries and writing afresh. The authorized signatory shall authenticate each correction. Wherever certification/undertaking is submitted, the bidder shall affix signature with name, title/designation and seal in addition to page-wise authentication.

3.10. Bidding in consortium

3.10.1 Bids shall be accepted from the valid satellite bandwidth license holder from GOI who is authorized to provide VSAT services (supporting documents should be submitted along with bid). The order shall be placed on one single selected bidder who should possess valid satellite bandwidth license holder from GOI. Only one submission of response to RFP by each Respondent will be permitted. In case of partnership / consortium, only one submission is permitted through the lead vendor or system integrator. In such cases of submission the consortium partner should be 100% subsidiary of the lead vendor (Parent Company) OR vice versa OR both (bidder/lead vendor & consortium partner) are 100% subsidiary of the same group company. The lead vendor needs to submit a duly signed letter on his letter head in this regard along with the complete details of such consortium and also the methodology of execution of the contract and payment. The bidder who submits the quote should have fulfilled the eligibility criteria as per RFP.

3.10.2 Bidder can have maximum one consortium partner. 3.10.3 A certified copy of the teaming agreement duly entered amongst the consortium members should be made available. Lead Bidder should provide a duly stamped affidavit regarding the authenticity of the teaming agreement. 3.10.4 Teaming agreement should clearly specify “Lead/Prime Bidder” and the partners with their roles, responsibilities, duties and authorities towards the scope of work/service clearly. Any changes and deviation of roles and responsibilities of the consortium members, after submission

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of Bid or after the award of Contract by Bank will be taken as non-performance of Contract and Bank will have the right to cancel the Bid or terminate the Contract at its sole discretion. The decision of Bank in this behalf shall be final, conclusive and binding and shall not be questioned / challenged by the Bidders, 3.10.5 Prior intimation and written approval of Bank is necessary for any change in the constitution, substitution, addition or removal of any of the consortium members. The scope of work /service cannot be subcontracted to other member of consortium without prior permission of Bank. Bank has the right to cancel the Bid or terminate the Contract, in case of change in the constitution of consortium during Contract period. The decision of Bank in this behalf shall be final, conclusive and binding and shall not be questioned / challenged by the Bidders. 3.10.6 Purchase Orders will be issued by the Bank to Lead/Prime bidder and consortium partner for Bandwidth and hardware separately. The Contract / Legal documents will have to be executed by the lead/prime bidder only. 3.10.7 The Lead/Prime bidder shall be responsible for end to end services and shall be responsible for maintaining the SLAs. 3.10.8 For the purpose of this RFP, the Lead/Prime Bidder in case of consortium, will be referred to as “Bidder”

3.11. Modification and Withdrawal of Bids

The Bidder may modify or withdraw its Bid after the Bid’s submission, provided that written notice of the modification, including substitution or withdrawal of the Bids, is received by the Bank, prior to the deadline prescribed for submission of Bids.

The Bidder’s modification or withdrawal notice shall be prepared, sealed, marked and dispatched. Withdrawal notice may also be sent by Fax, but followed by a signed confirmation copy, postmarked not later than the deadline for submission of Bids. No Bid may be modified after the deadline for submission of Bids. No Bid may be withdrawn in the interval between the deadline for submission of Bids and the expiration of the period of Bid validity specified by the Bidder on the Bid Form. Withdrawal of a Bid during this interval may result in the Bidder’s forfeiture of its Bid security (EMD).

3.12. Pre-Bid Queries: The Bidder shall carefully examine and understand

the specifications /conditions of RFP and seek clarifications, if required, to ensure that they have understood all specifications/conditions of RFP. Such clarifications should be sought before submission of bids. The bidder

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shall submit to the bank a list of queries in writing to reach us before 24.07.2020 11:00 AM (by post or e-mail). No individual consultation shall be entertained. The Bidder’s bid should not mention sections like clarifications, 'as orally told', ‘to be discussed’, interpretations and assumptions. With the submission of the Bid, the bidder acknowledges that he/she has carefully studied and understood the RFP and any clarification provided by email completely.

3.13. Incomplete bids, conditional bids, bids not conforming to the terms and conditions, bids without EMD and bids not submitted as per clause 3.2 are liable for rejection by the Bank.

3.14. It is to be understood clearly by the bidders that the selection process requires them to have adequate expertise in the proposed technology. The bank evaluating the proposed solution will also consider the competence and capability of the bidders in implementation and support services.

3.15. The bids received and accepted will be evaluated by the Bank to ascertain the best and lowest bid in the interest of the Bank. However, the Bank does not bind itself to accept the lowest or any Bid and reserves the right to reject any or all bids at any point of time prior to the order without assigning any reasons whatsoever. The bank reserves the right to re- tender without assigning any reasons whatsoever. The bank shall not incur any liability to the affected bidder(s) on account of such rejection. Bank shall not be obliged to inform the affected bidder(s), the grounds for the Bank's rejection. The Bank reserves the right to modify any terms, conditions and specifications of the RFP and Bank reserves the right to obtain revised price bids from the bidders with regard to change in RFP clauses. The Bank reserves the right to accept any bid in whole or in part.

3.16. The bank reserves the right to release part order or more than one order. The bank reserves the right to finalize the bill of material and repeat orders.

3.17. The Bank reserves its right to appoint any consultant or consultants for evaluation of the bid.

3.18. The bidders shall arrange to give a presentation/demonstration on their solution after submitting their Bid, if required by the Bank. The Bank shall communicate the venue, date and time of presentation/demonstration to the bidders separately.

3.19. Within six weeks from the date of acceptance of the order by the selected bidder, the bidder shall sign a stamped “Contract agreement”, referred as “Contract” in this RFP, with the Bank at the time, place and in the format prescribed by the Bank. The Contract agreement shall include all terms,

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conditions and specifications of RFP and also the Bill of material and price, as agreed finally after Reverse Auction/Price bid evaluation. The Contract shall be executed in English language in 2 (Two) originals, the bank receiving the duly signed one original and the selected bidder receiving the second original copy. The contract shall be valid till all contractual obligations are fulfilled.

3.20. Effective Date and Validity of the Project: The effective date of start of the contract with the selected bidder shall be date of acceptance of first site under this project by the Bank. The Hardware and Bandwidth rental charges will also be calculated and payable from date of acceptance of first site under this project.

The bidder shall submit the acceptance of the order within three days from the date of receipt of order. The bank reserves the right to consider the late acceptance of the order, if any, at its discretion. Failure to accept the order within three days from the date of receipt of the order makes the EMD liable for forfeiture at the discretion of the Bank. Thereafter the Bank shall be at liberty to proceed with procurement from the other technically qualified Bidders within the purview of the same RFP and/or by calling for fresh commercial quotes from the technically shortlisted vendors. In such an event, the initially selected bidder stands disqualified for further participating in the subject Bid. The contract of all sites ordered under this RFP shall be deemed to end after 5 years from the date of successful commissioning and acceptance of first site under this project i.e. The contract for all sites shall end synchronously on the same day, accordingly the charges shall be paid on pro-rata basis for VSAT Rental and bandwidth for all sites ordered any time during this contract.

4. Scope of Work:

1) A total solution for the Supply, Installation, Commissioning, Configuration, Integration, Implementation, Monitoring, Management and Maintenance of 1110 KU Band VSATs, 2 Extended-C band VSATs for domestic branches and 1937 KU Band VSATs for RRB Branches on Rental Model together with bandwidth for a period of 5 years. The Bank reserve the right to place the minimum number of orders as per the bank business requirement. The above mentioned quantity are approximate number and may vary as per the actual business requirement and in the interest of the bank.

2) Deliverables:

2.1 The supply, installation, integration, commissioning, monitoring and

maintenances of data links on VSAT’s – OPEX (Rental) Model at sites

specified by the bank

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Bank will follow the guidelines on Public Procurement (Preference to Make in India), Order 2017 and order shall be placed as per clause 9.29 of this RFP, in other applicable cases the order will be divided between two bidders out of all the eligible bidders based on matching the prices of L-1 bidder by L-2 or L-3 bidder and so on. Bank will place order of 60% of total VSAT quantity to L1 bidder and 40% of total VSAT quantity to L2 bidder. The allocations of sites will be at the discretion of Bank.

a. L1 bidder will be decided through the price bid process only based on Reverse auction process. b. Upon successful completion of the reverse auction, the total requirement shall be split as above between L1 and L2 bidder subject to L2 agrees to match the prices of L1 bidder. c. In case L2 bidder does not agree to match the price of L1 bidder, bank shall go with L3 bidder and award contract for 40% of total number of sites.

d. In case bidders do not agree to match the price of L1 bidder, then 60 % sites will be allocated to L1 bidder as above and for rest of the sites, bank will use its discretion for allotment of sites to L1 bidder. Further Bank may also decide not to place the order for remaining 40 % sites.

The allocations or distribution of sites among the successful bidders will be at the discretion of Bank. The bidders shall quote the rates for all the 5 years period for all components. Bank may go for extension of contract with all existing terms and conditions on pro-rata rate for a period of 6 months or till the finalization of alternate solution. This requirement can be used interchangeably between RRB and domestic branches during the contracted period.

4.1. Pre-Dispatch Inspection (PDI):

4.1.1. The Bank and/or its nominated officials/consultants may carry out pre- dispatch inspection of all ordered equipment or any part thereof before delivery. On account of PDI, there will not be any change in delivery terms and conditions. The date of delivery will be counted from the date of completion of the inspection, if any PDI is conducted. Else the date of the purchase order is the relevant date for calculating delivery/Installation date.

4.1.2. The selected bidders shall inform his readiness for pre-dispatch inspection at least 7 days in advance. Inspection of the ordered equipment to be supplied to the Bank shall be carried out at bidder’s site/facility. There shall not be any additional charges payable by the Bank for such inspection. However, the Bank will have the discretion to recover the costs related to travel and stay of its staff/consultants from the bidders if the ordered equipment offered for inspection are not as per the Bank’s order or if the vendor fails to comply with the test and inspection procedure.

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4.2. The Bidder's scope of work as per the conditions and technical specifications of RFP include supply, obtaining necessary road permits and other related permits, transportation, local delivery, storage, cabling, installation and commissioning of VSATs at the identified locations including IP address design (as per IP Schema provided by the Bank), implementation, integration, migration, acceptance testing and also includes transit insurance, storage and installation, insurance even after Acceptance by the bank, documentation, warranty, annual maintenance ( with quarterly preventive maintenance) and training of Bank's personnel and all other related activities with regard to establishment of VSAT at identified locations. The training shall be conducted at each of the site for half-day during acceptance.

4.3. The Bidder shall arrange road permit for the locations applicable at no extra cost to the Bank.

4.4. During the period of contract up to completion of Warranty and also during the contract period, any engineering changes/ up gradations applicable to the Hardware shall be communicated to the Bank by the Bidder within a period of one month from the date of release. The Bank shall have the option of purchasing the necessary Hardware to incorporate the same.

4.5. Any software support like update/enhancement/upgrade etc. as defined below released till the completion of contract period shall be supplied, installed and commissioned free of cost by the bidder. However, any such software support like update/enhancement/upgrade shall be communicated to the Bank by the Bidder within a period of two weeks from the date of release, during the entire contract period. Software Support is defined specifically as helpdesk, update/enhancement, upgrade, technical guidance on usage of features and functionality, problem solving and troubleshooting, rectification of bugs, enabling features of the software already provided, providing additional user controlled reports, enabling parameterized features, future product information, migration path details and consultancy. The support shall be given in person or through telephone, FAX, letter and E-mail within a reasonable time as the case may be, acceptable to the Bank. All reports which are required for the monitoring the utilization, downtime, packet loss, latency, etc. are to be provided. All reports which are required for SLA calculation is to be provided by the selected bidder.

4.6. The Bank reserves the right to modify/update the parameter files/configuration with required awareness of its consequences and any such modification/updating will be recorded for information of the selected bidder.

4.7. Any corruption in the Software or media supplied by the bidder, if any, shall be rectified during the full period of the contract including Warranty

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and AMC, if contracted, at no extra cost to the Bank.

4.8. The bidder shall provide the service, system spare parts and complete maintenance of the system for a period of not less than 5 years from the date of acceptance of each site, extendable on mutual agreement. The bidder shall submit an undertaking letter to this effect along with the Technical bid, otherwise the bid is liable for rejection.

4.9. All tools, tackles, testing instruments, consumables, vehicles etc., as

required during all operations such as transport, installation, testing, commissioning and maintenance during the contract period shall be provided by the Bidder at no extra cost to the Bank for completing the scope of work as per this RFP. The bidder should share credentials/passwords of all equipments used at any stage.

4.10. The selected vendors should provide adequate and separate back-haul connectivity between the vendor’s hub and DC of Domestic branches and RRB branches and DR sites of Domestic branches and RRB branches using terrestrial link separately for domestic branches network and RRB branches network with no extra cost to bank. Backhaul link commissioning should be completed within 3 weeks from the date of purchase order. There will not be any extra cost for backhaul links. The total number of backhaul links to be provided for domestic branches are four numbers (two are at Bank DC site (Navi Mumbai) and two are at Bank DR Site (Bangalore). The total number of backhaul links to be provided for RRB branches are four numbers (two are at Bank DC site (Navi Mumbai) and two are at Bank DR site (Bangalore). The successful bidder shall provide Primary and Secondary backhaul links from different Telecom Service Providers at DC & DR for Domestic and RRB branches to meet Uptime SLA 99.99% at DC and DR locations respectively without any additional cost to Bank. The above mentioned Backhauls links should be available from the beginning of the project. However bidder has to ensure the BW utilization of each backhaul link should not cross 70% of total capacity. If BW utilization is peaking above 70%, then bidder has to ensure the backhaul link should be upgraded within three days of such intimation. Bidders should provide adequate capacity routers at bank DC and DR locations for terminating the backhaul links of RRB and Domestic branches. The Configuration, management, monitoring and maintenance of these routers shall be done by the bidders only. There will not be any extra cost for provisioning, Configuration, management and maintenance of these routers at bank DC and DR sites.

4.11. Installation and commissioning of VSAT equipment’s at any sites will be specified by the bank. Bank will ensure readiness of the sites in time. Bidder shall provide platform/snow shield/proper ballast/conduit for IFL cable/Lightening protector wherever necessary without any additional cost to the bank.

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4.12. All the cabling should be done with proper clamping and with conduit and shall be neat and structured with PVC pipe. It`s the bidder responsibility to drill a hole to take the cable inside the premises with the permission of Branch Manager and landlord.

4.13. The bank will arrange for necessary power and earthing at the branch and the vendor can extend the same by laying the necessary cables. If earthing is not proper bidder can arrange for another earth pit dedicated for VSAT with no cost to the bank and prior permission from Branch Manager and landlord.

4.14. The vendor needs to check the earthing and power supply before installation of their equipment. Ownership, maintenance and upkeep of the equipment are the bidder`s responsibilities and bank will not be responsible for any damage to the bidder equipment due to natural calamities etc. The bidder also has to arrange the necessary insurance for the equipment’s installed at branch premises with no cost to the bank. Bidder shall submit the UAT (User Acceptance Test) report as per Annexure – L duly counter signed by the branch/office bank official after the installation of the VSAT at each site. Bidder shall keep record of these UAT reports and shall submit these reports while claiming the VSAT payment, failing which bank may not release the payment.

4.15. Against down-call of the VSAT link, it will be the responsibility of the bidder to take the modem (IDU) indication from branches from the contact person list which shall be shared by the bank while placing the order. If the contact number is unreachable/no response/not working/out of coverage area, bidder has to send the field engineer to get the modem indication/troubleshoot and locate the main cause of downtime of VSAT.

4.16. In future, bank may carry out design modification and/or application addition to the bank network, including modification for the security policy implementation. Accordingly vendor should carry out necessary configuration changes in the VSAT network, as advised by the bank time to time and no additional cost will be borne by the bank in this regard.

4.17. Bank is also planning to rollout Software Defined WAN (SDWAN) solution in all the branches/offices in near future. Bank shall use these VSATs as Primary VSATs, Secondary VSATs or in Active-Active configuration with other available link(s) in branches/offices as per business requirement. Bank shall not pay any additional cost to the Bidder for using these VSATs as Primary VSATs, Secondary VSATs or in Active-Active configuration with other available link(s) in branches/offices.

4.18. The Bank at its discretion may seek a pilot run for the proposed type of

connectivity offered by the selected vendor(s) in live environment. This

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pilot run will include UAT (User Acceptance Test) as per Annexure - L

to test the workability of the entire solution. A UAT team comprising of

officials from all stake holder departments and third party consultants hired

by the Bank will check the solution against the various parameters given

in the RFP. The terms & conditions of the pilot run will be as follows:

a. The pilot test has to be conducted without any cost to the Bank.

b. The pilot test will have to be conducted in the branches as advised by the Bank.

c. The pilot test will have to be initiated, within four weeks of the Bank giving the letter of intent.

d. The pilot test, if mandated by the Bank, will have to be done with all types of wired/ wireless technologies offered by the vendor.

e. Pilot test document containing procedure, diagram, IP details, security considerations, applications testing results etc. should be submitted to the Bank.

4.19. It is the responsibility of Bidder to ensure active-active configuration and auto failover of

links i.e. when primary link gets failed, the complete branch traffic should switch over to another link without any downtime for the branch/locations, bidder should work in close coordination with bank Facility management team/ Bank appointed system integrator’s team for achieving active-active link configuration and auto failover configuration in Branch CE end devices or core network devices or any other applicable device. The bidder shall provide the Router for commissioning of Backhaul links and will be under his scope and maintenance. The configuration part shall be taken care by the bidder and has to ensure that all the requisite banking applications are accessible on the links commissioned by bidder.

4.20. Bidder should do the site survey of all locations for delivering the requested VSAT links at identified branches or offices. All site survey reports should be recorded and submitted to bank as and when required with proper acknowledgment from concerned location officials. The bank can ask the bidder to present these reports at any point of time.

4.21. Bidder shall have adequate security and internal control, audit coverage, reporting and monitoring environment, business continuity management. All statutory obligations should be fulfilled by the Bidder.

5. Technical Requirements

5.1. The bank intends to procure High Throughput Satellite/ Ku Band, Extended-C VSATs as per the requirements for domestic and RRB branches/offices/e-Galleries etc.. The bidders are requested to quote for per site bandwidth as mentioned in the Annexure – G (a), Annexure – G (b) and Annexure – G (c).

The charges of per site VSAT will be payable from date of acceptance of that site commissioned by bidder. The contract term/tenure is linked to the installation of first site under this project.

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5.2. Bank is planning to migrate it’s Core Banking platform to Finacle 10 version very soon. Also bank is planning to deploy IT solutions in near future e.g. NAC solution, Configuration Management Solution, Secure web gateway/web proxy solution, Patch Management Solution, IT Inventory Management, Disk/folder/file/USB Encryption, Data Classification Solution, Application Whitelisting, File Rights Management, Mobile Device Management (MDM) solution etc. To fulfil the network and Bandwidth requirement to roll out these solutions successfully, Bank is upgrading it’s Branch network bandwidth and related infrastructure. Bank is procuring KU Band, Extended-C Band VSATs through this RFP to rollout above mentioned solutions in successful manner. Bidder shall extend all kind of support required to make with these solutions workable and share their inputs with Bank on every stage of this RFP/contract. Irrespective of the in route /out route bandwidth the entire solution should work to the bank's requirement including ATM/Kiosk/CBS, IP phones etc. at remote sites. Accordingly the selected bidder will configure the parameter on their hub, to ensure smooth functioning of the Bank's Branches which are connected through VSAT. The selected bidder should provide the backhaul links of appropriate sizing from their HUB to the Bank’s DC and also the Bank’s DR site at no extra cost. Uptime required for the backhaul should be 99.99% for each backhaul link i.e. Hub to DC and Hub to DR. The redundancy of the backhaul links will be the links from the selected bidder’s Hub to our DC site as well as our DR site from domestic and RRB branches. Necessary dedicated routers and other related equipment at the bidder’s Hub for terminating these backhauls should be provided by the bidder (CUG).

5.3. The bidder has to provide the utilization report of per site bandwidth ordered on real time basis by way of portal access to designated bank team.

5.4. The bidder has to provide the utilization of Backhaul Links (DC and DR) and per site Bandwidth on real time basis. The bidder has to ensure the traffic of DC/DR should flow through respective DC/DR Backhaul Links only. All remote locations or branches are accessing the applications hosted at our DC and DR sites on active mode. Bidder should ensure the branch traffic which is having destination for application hosted in DC should flow through DC backhaul link and similarly the branch traffic which is having destination for application hosted in DR should flow through DR Backhaul link only. In case of any backhaul link failure the active backhaul link has to cater the traffic which is generated from a branch location. Bidder has to submit the supporting evidence as and when bank will ask for the above traffic flow.

5.5. All the deliverables e.g. hardware and software, supplied under this RFP should be IPv4 and IPv6 compatible and the bidder has to migrate the

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network from IPv4 to IPv6 version within one month of time as per the request of the Bank without additional cost to the Bank. It will be the responsibility of the bidder to ensure the network migration seamlessly and without any disruption to the bank business whenever Bank decides to migrate any/all applications, network on IPV6.

5.6. The charges for VSAT Rental and bandwidth shall be released on quarterly basis in arrears as per the order released. The bidder shall ensure the required bandwidth availability all the time. Suitable reports for the bandwidth monitoring should be given to the Bank to enable us to assess the Bandwidth requirement.

5.7. The technical specification of VSATs is detailed in Annexure–B. The Bidder shall indicate the compliance of the specification stipulated in Annexure-B. All registered trademarks referred to in this RFP are acknowledged.

5.8. The selected Bidders shall take all steps to ensure safety of their personnel and also the bank’s personnel during execution of the contract and also be liable for any consequences due to omission or act of the selected bidder or theirs sub-vendors. The bidder shall also ensure local cleanliness of the site (work area) during execution of the contract. It is the responsibility of the bidder to obtain clearance from applicable Government authorities/ Statutory/Regulatory Bodies and local bodies, if required.

5.9. The Bidder shall give an undertaking as a part of this contract to provide technical consultancy and guidance for successful operation of the VSATs and its expansion and up gradation in future by the Bank. The said undertaking letter shall be submitted along with the technical bid failing which the bid is liable for rejection.

5.10. The Bank intends to install about 1110 Ku Band VSATs, 2 Extended-C band VSATs on rental basis in its domestic branches/locations and 1937 Ku Band VSATs on rental basis in RRB branches. The total requirement (3047 Ku Band VSATs & 2 Extended-C band VSATs) is subject to change as per Bank’s business requirement. The overall requirement (no. of VSATs) mentioned in the RFP is tentative and the per site rate/price quoted by bidder as per Annexure – G (a) & Annexure – G (b), in the response of this RFP (unit rate finalized after Reverse Auction), shall be the Rate card/Rate contract for placing the order for VSATs. The exact locations, addresses and contact details shall be informed while placing the order for RRB and domestic branches. However, the Bank reserves the right of placing the order for one or more locations at a time or spread over a period of 24 months from the date of first order. Bank reserves the right to substitute/modify the locations at its discretion. However, any benefit due to downward movement of prices in future in

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the industry for similar product/services should be passed on to the bank. This overall requirement (no. of VSATs) can be used interchangeably between RRB and domestic branches on discretion of bank only. Bidder should ensure during the validity of contract any fluctuation in foreign currency will not be borne by the bank and the agreed commercial will be valid till the expiry of contract period. The Bank reserves the right to place the minimum number of orders or no order as per the bank business requirement. The above mentioned quantity may vary in the interest of the bank. In addition to clause 9.16 of this RFP, If Bank does not require any of the links

installed earlier, due to any reason, Bank may surrender any of its existing links after lock in period of 1 year, after giving 30 days notice. The hardware/ accessories/ devices installed should also be dismantled/ removed by bidder within a period of 45 days after bank’s notice without any additional cost to bank. Bidder will also confirm in writing/through email within 7 days that links are surrendered along with dismantling of hardware/devices/accessories.

However, In addition to clause 9.16 of this RFP, Bank may surrender any of its existing links before lock in period of 1 year, after giving 30 days notice due to following reasons:

1. Unsatisfactory performance of VSAT Links.

2. Closure /shifting of Branch/office/site

Bank’s decision will be final in this regard.

5.11. Maintenance Support: The bidder shall provide service support at all ordered locations. The Bank has the right to place order for any of its existing branches / offices in India or any branch / Office which might be

opened in future for RRB and Domestic branches. The MTTR support required from Bidder is mentioned below:

Geographical Classification of branches

Maximum Time to Respond

Maximum Time to Resolve (including Travelling Time)

Metro and Urban

30 minutes 4 hour

Semi-Urban 1 hour 8 hour

Rural 1 hour 10 hour

The above MTTR is applicable from the time call logged in Bidder NMS for down sites or logged by bidder engineer placed at bank DC location. The bidder shall furnish list of their service/support center along with contact

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person, contact nos. and address. The bidder shall specify the availability and details of Technical expertise (personnel) and adequate stocking of spares, including the antenna for each of the location. Irrespective of the reasons that caused damage to the equipment, the bidder should ensure that the connectivity is restored within the stipulated time mentioned above by replacing the damaged parts. Non availability of damaged parts (even VSAT antenna and other accessories) at the service locations cannot be

considered as force majeure and appropriate penalty shall be levied as per the uptime requirement mentioned in this RFP. Each bidder should provide a declaration at the time of participating in the tender that they have in their stores at least 30% of the total minimum order of RRB and Domestic branches under this tender else their bid shall be liable for rejection.

5.12. Only licensed copies of software shall be supplied and ported on the VSATs. The bidder shall grant an irrevocable perpetual license to the bank to use the software. Further, all software supplied shall be of latest version.

5.13. If the identified site is not ready for installation, and the items are not dispatched, the selected bidder at the request of the Bank, has to install VSAT at an alternate site identified by the Bank, at no extra cost to the bank. The delivery and installation date will be counted from the date of intimation of alternate site address.

5.14. In case the equipment is delivered at the site and the site is not ready for installation, then at the request of the Bank, bidder has to re-deploy the VSAT at an alternate site identified by the Bank. Applicable charges as agreed under this RFP shall be payable by the Bank. In case the equipment delivered but not installed due to site readiness issues from bank end, such VSAT equipment’s will be deemed as installed after 4 weeks from the date of delivery and Bank will pay for hardware rentals as per applicable terms of this RFP for such sites.

5.15. If the equipment is not delivered within the stipulated time then LD is applicable for the delayed delivery. If the bank decides to shift the equipment (on its own immediately upon delivery), then bidder should shift & install the equipment in new place within 7 calendar days from the date of shifting letter, failing LD is applicable for delayed period.

5.16. For sites where the VSATs are already installed, if the bank decides to relocate the existing live site, the vendor has to make arrangement for de- installation, shifting, reinstallation within the stipulated time as per this RFP like a new order, provided the shifting is being taken care of by the bidder. In case the bank arranges for the transporting this VSAT, the bidder has to complete the entire process of de-installation, site survey at new site, re-installation at the new site within 5 calendar days from the date of

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shifting order or intimation by the bank. Detailed completion period in case of shifting/relocation of VSAT is mentioned in clause 9.2.1 of this RFP. Applicable shifting charges as per Annexure G (b) of this RFP per every instance of shifting/ relocation to the site will be paid.

5.17. The bidder should take care not to hamper the working of the branches and offices. Any interruption in the branches/offices has to be foreseen by the bidder and the same has to be brought to the notice of the Bank in writing and only on approval by the Bank, the bidder shall proceed ahead. The bidder shall always take prior permission of the premises in-charge of the bank before starting any work. The selected bidder shall supply identity cards to all their employees scheduled to work in the bank’s premises and formally submit request letter to the bank’s official for permitting access. The bidder shall abide by the corporate information security policy, security rules & procedures of the bank. Any requirement of working after office-hours and on holidays of the bank shall be foreseen and a request in writing shall be made to the bank in advance and obtain permission from the bank.

5.18. In case any damage of bank’s property during execution of work is attributable to the bidder, bidder has to replace the damaged property at his own cost.

5.19. The Bidder shall be fully responsible for installation and commissioning of the equipment including commissioning of VSATs, cabling and other related activities such as unpacking, uncrating, inspection etc for which the bank shall provide the required space. While unpacking and installation the bidder shall check physical availability of items as per the packing list.

5.20. The bidder shall also indicate the site preparation required for installation

in terms of requirements like the size and weight of the System/sub- system (space required), operating temperature and relative humidity, dust level, power requirement (stabilizer, UPS), electrical grounding (earthing), floor/ceiling type, requirement of false floor/ceiling, etc., separately for each equipment. Load on power and heat dissipation for each equipment shall also be mentioned. The selected Bidder shall submit the document regarding site preparation requirements.

5.21. The selected bidder should ensure that the site survey is done for all sites within one week from the date of the order and based on the site survey the bank will provide the site readiness for each site within the stipulated delivery time. It is the responsibility of the bidder to advise the site contact regarding the requirements for site preparation for each site based on the site condition and the bidder should produce the evidence to this effect while claiming the initial payment. Any delay in providing site readiness by the bank due to non-adherence of this procedure by the bidder leading to

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delay in installation will attract LD as per this RFP. Any delay in site survey leading to delay in site readiness shall be at the risk of the bidder and the delay in installation shall attract LD as applicable. The bidder shall be responsible for checking whether the site is made ready as per the requirements before installing the VSAT. The Bank's deliverable specifically includes supply of UPS, Earthing and providing space for keeping the VSAT equipment’s. However it is the responsibility of the bidder to monitor proper earthing requirement for VSATs at individual locations during the preventive maintenance visit and bring to the notice of the site contact if any abnormal conditions are observed. The bank will provide the necessary power for the equipment to be deployed by the bidder.

5.22. All the cabling including IFL cable done with proper clamping for VSAT shall be neat and structured with PVC pipe and bidder shall document the cabling path along with equipment/rack layout and get it approved by the Bank before actual installation. Installation of VSAT without proper clamping and PVC conduit will be treated as incomplete installation. The Bank shall not be responsible for any delay in installation. The bidder should assess this requirement during the site survey and make arrangement of the necessary materials required including labour for any civil work during the installation. The ODU and the Antenna should be properly grouted on the roof top and any improper installation leading to damage of the ODU and Antenna shall be at the risk of the bidder. If required, Bidder should install lighting conductor without any extra cost to Bank.

5.23. It is the responsibility of the selected bidder to provide monkey cages as per the site requirements at applicable cost. The Bank shall carry no responsibility for any damage caused to the VSAT due to monkeys or by any other means. Places where the monkey cages are required in the opinion of the bidder will be given one more week for the purpose of commissioning of VSAT and accordingly the LD shall be calculated for those sites. The requirement of monkey cage is to be ascertained by the bidder at the time of site survey itself and necessary arrangement to be made for delivery in time. However, if there is any delay in delivery of the material beyond the stipulated time line, the LD shall be applicable for the delayed delivery of the VSATs as per this RFP.

5.24. The selected bidder is bound to demonstrate the performance of the VSAT network, if required by the Bank. All expenses required for preparation and submission of the response to this RFP including providing any additional information by the Bank, visit to reference sites if any, shall be entirely incurred and borne by the Bidders.

5.25. The bidder shall offer complete solution as per this RFP.

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5.26. The selected bidder shall own the responsibility to demonstrate that the product offered is as per the specification/performance stipulated in this RFP and as committed by the bidder, either at site or in his works without any extra cost to the Bank.

5.27. After placing the order, the Bank shall have the right to cancel or substitute the component/equipment before the Bidder dispatches the ordered equipment. This shall be done only when it is deemed necessary by the Bank that the supplied or substituted components may not fulfill the required functions or the acceptance criteria.

5.28. The Bidder shall provide all other required equipment’s and services, whether or not explicitly mentioned in this RFP to ensure the intent of specification, completeness, operability, maintainability and upgradeability of the network.

5.29. Bidder should provide below mentioned resources at Bank DC location for providing Pro-active support to all requested Branches. Bank may also ask bidder to depute below mentioned resources (except Team Leader) to work from bidder’s office/premises instead of Bank DC location. The team Leader shall mandatorily be deputed at Bank DC location. Location (either Bank DC or Bidder’s office/premises) of FMS resources (including TL) shall be decided by the Bank, at its sole discretion.

Number of Resources required for Domestic Branches: One Level-1 Engineer in each shift (06.00 AM to 10.00 PM) on all days of a year and One Level-1 Engineer & One Team Leader of Level-2/3 Role in general day shift on all days of a year except 2nd/4th Saturday, Sunday & national holidays. Team Leader should be available in general day shift and accessible to bank 24x7. Link Maintenance should be available 24x7x365 i.e. 24 hours in a day. Desired Qualifications and Experience: All Level-1 Engineer should be B.E/ B.Tech./MCA/MSC (IT), CCNA qualified and have minimum 2-5 year experience on such kind of project in past. Team Leader should have minimum 5 to 7 years of experience in handling such kind of project in past with CCNP and ITIL/PMP/PRINCE 2 certified.

Number of Resources required for RRB Branches: Two Level-1 Engineer in each shift (06.00 AM to 10.00 PM) on all days of a year and One Team Leader of Level-2/3 Role in general day shift on all days of a year except 2nd/4th Saturday, Sunday & national holidays. Team Leader should be available in general day shift and accessible to bank 24x7. Link Maintenance should be available 24x7x365 i.e. 24 hours in a day. Desired Qualifications and Experience: All Level-1 Engineer should be B.E/ B.Tech./MCA/MSC (IT), CCNA qualified and have minimum 2-5 year experience on such kind of project in past. Team Leader should have minimum 5 to 7 years of experience in handling such kind of project in past with CCNP and ITIL/PMP/PRINCE 2 certified.

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Bidder should also arrange resources at Bank DR Location as per the operational requirement as and when required.

Facility Management services includes but not limited to the following:

● Overall proactive Monitoring through NMS tool and management of the VSATs and related services on all sites under this RFP. Bidder shall provide the NMS tool from the starting of project.

● Overall monitoring and management of the project during and after installation

for the full period of contract.

● Coordination for delivery/ installation of new hardware in stipulated time frame.

● Quality service delivery.

● Onsite team management and proactive response.

● SLA Maintenance / Management, monthly Uptime reports, bandwidth utilisation

reports, downcall reports etc.. of all the VSATs.

● Submission of periodical reports on the performance of the equipment’s and its

reviews. Preparation and submission of other MIS related work assigned by Bank.

● Crisis Management and Emergency response Procedures

● The FMS resources shall do any work assigned by Bank or Bank designated SI,

which is deemed necessary for business continuity and the uptime of the branches/offices where VSATs have been installed.

● The onsite FMS resources to be deputed shall be interviewed by Bank/Bank designated officials to assess their knowledge level by way of personal interaction or written paper for ensuring the quality of onsite technical support.

● The onsite FMS resources should be prepared to work for extended hours in case of need.

● The onsite FMS resources should abide by timings of the BOI.

● The members of the on-site team should be provided with mobile phones by the bidder and the details like Name, Address (Inclusive of Residential Telephone Number (Residential), Mobile Number should be provided to Bank.

● Name of emergency contact personnel with relationship and Telephone number

should be provided to Bank.

● Disability if any or suffering for any disease should be informed to the Bank in advance.

● The on-site team shall maintain attendance register and the same should be shared with Bank on monthly basis.

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● The FMS team shall not be changed without prior approval from Bank and adequate notice (minimum one month for Level 1, two months for TL). Any resigned resource of FMS team should not be relieved before giving suitable replacement.

● The bidder shall also provide suitable technical staff to supplement the efforts of the FMS support resources during emergencies / contingencies which might impact the systems, Systems and services covered under this scope.

● Bidder shall provide backup resource in case any of the FMS resource avails

leave, however bidder service delivery team will be entirely responsible for team deployment, SLA monitoring, task delegation, workload distribution etc. ● Absence of any FMS resource must be complemented with equal skill resource.

● If the engineer/TL is found to be not qualified / suitable / his performance is not

satisfactory, bidder shall have to replace the engineer within 45 days of written e-mail communication from Bank regarding the same.

● During the contract period, the bidder and its employees shall at all the times

comply with & abide by the security policy of the bank in so far as the same may be applicable to or in respect of the works and the provisions of the contract.

● Bidder will follow and comply with the procedures and policies, applicable to the scope of work mentioned in the RFP, lay down by the Bank vide IS Security Policy from time to time and also extend full cooperation to the auditors designated by Bank.

● Bidder/ FMS resources shall inform Bank about any correspondence with external entities pertaining to any point mentioned in the scope of the work.

● All the FMS resources deputed at bank should have Police verification report.

Bidder needs to submit the Police Verification report of FMS resources along with all documents at the time of joining the FMS team.

● Bidder has to ensure the required uptime of 99.5% of each VSAT on monthly

basis. If any additional /resources are required to maintain the uptime of 99.5%, the bidder has to provide without any extra cost to the Bank.

● The scope of FMS is not limited to above only. Bank shall assign any other work based on the related requirement to the FMS. The team Leader shall be the payroll employee of the bidder mandatorily.

5.30. Bank has almost 1800 locations where VSATs are still LIVE and their contract period is also going to expire in few coming months. All such locations are having rental hardware deployed by the bank existing VSAT

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service provider. Bidder has to install the new delivered VSATs at such all locations.

5.31. The bidder should ensure the dedicated Roll-out Manager should be deputed in BOI till the installation of all ordered sites. There will be fortnightly review meeting on project implementation should be held at BOI location till the complete implementation. Monthly service review meeting should be scheduled at BOI location on mutually agreed date and time for the project performance. In every quarter the project steering committee meeting should be scheduled for complete project delivery in terms of all verticals i.e. w.r.t implementation, service review, operational issues, payment collection etc. Bidder should ensure the responsible heads from there organization should be available at BOI location for the steering committee meeting. This meeting will be scheduled on every quarter with mutually agreed date and time.

5.32. Bidder should ensure for delivery of the project from day one. Complete project governance should be implemented by way of sharing the project plan with responsible heads for escalation and conducting the meetings as per clause no. 5.31.

5.33. Backhaul Link Provisioning: Between the bidder’s hub and the bank’s DC & DR: Presently DC Site of the Domestic and RRB branches is at CBD Belapur, Navi Mumbai and DR Site at Bangalore. Each bidder shall establish dedicated connectivity of appropriate bandwidth from bidder’s hub site to the bank’s RRB and Domestic Branches DC site and RRB and Domestic Branches DR site through reputed service provider. The price payable for backhaul connectivity with required hardware will be borne by the bidder including any additional devices (Router/Modem/other network equipments) to be put in place at RRB and Domestic DC and/or DR to ensure the connectivity to RRB and Domestic DC and RRB and Domestic DR. The capacity of the backhaul link should be scalable if required at no extra cost to the bank as per clause no.4.10.

5.34. Router/Modems/other network equipment for backhaul termination:

The selected bidder will provide Routers/Modems/other network equipment required for backhaul connectivity at Bank DC and DR site for domestic and RRB separately. As the bank’s network is predominantly of CISCO/HP solution, it is required for the bidder to have good expertise on CISCO/HP networking products.

5.35. Network Information: A. Network Details

The proposed network shall provide STAR connectivity using the DVB S/DVB –S2/DVB-S2X technology or better access technology on the

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outbound stream (there should not be any degradation of the services due to this). Network shall use FTDMA/MFTDMA technology for the incoming stream.

Channel performance, required for the channels in this network should be better than a BER value of 1 X 10-7.

The STAR data links shall support TCP/IP protocol with the Ethernet LAN at the Hub. The remote terminals shall also support Ethernet connectivity directly from the terminal. The network shall support all the enhancement features that are required to enable optimal TCP/IP transport over the satellite links such as TCP Spooling etc.

Bidder should clearly mention the Hub, DVB outbound and inbound scaling capacities in the technical bid. It should be possible to scale the outbound data rate for the network centrally from the hub without visiting the remote sites.

The bidder should provide all security measures for protecting bank VSAT network against all kind of attacks like DDOS, IP spoofing etc.

B. Network Management Details:

The bidder should have a complete Network Management System (NMS)/Tool for monitoring all the circuits, remote terminals, and Band Width management should support the network. Complete network shall be software configurable and up- gradable under on-line conditions from the NMS. All VSATs has to be monitored on Real time basis through bidder’s NMS tool which should be accessible from the banks WAN at DC/DR location by bank team at any point of time. Bidder has to advise the portal to bank for reviewing the all connected VSAT`s for bandwidth utilization (upload/download), down-call, and incidence reported, fault ticket status, fault ticket logging etc. Bidder should ensure all VSATs should be monitored Pro-actively i.e. as and when VSAT went down a fault ticket has to be created by the bidder NMS automatically and alert should be given to bank`s team or designated bank officials by e-mail and SMS. The bidder shall provide service support at all ordered locations.

All report related to the calls should be available from the Bidder NMS system for site wise. Bidder has to ensure the required customization should be done as per Bank requirement in there NMS tool for monitoring and reporting. At present the bidder NMS tool should be capable of showing branches VSAT status with colour coding and should be grouped as per bank zone classification with specified branch unique code or branch code/SOLID. Bidder should ensure all required reports which has to be submitted to bank must have zone name, branch name and branch code

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with other required details. Bank will provide these details during the order placement with each branch.

Bidders NMS tool should have Real time dash board showing summary of the network like number of up and down branches, and links in form of pie chart, bar graph and percentage etc. or as advised by bank. Bidder should provide the services on monitoring tool to extract information branch wise/zone wise/entire locations. The NMS screen is required to be accessed by Bank personnel from the Bank’s project office, RRB and Domestic DC and RRB and Domestic DR Site, for online monitoring of remote VSAT sites and for viewing the reports related to VSAT network usage, performance, uptime etc. NMS should support monitoring, control and configuration of the entire network means of user friendly Graphical User Interface. The NMS should have necessary security features for management, administration and operation. The NMS of the selected bidder to be integrated seamlessly with the Bank’s NMS. All aspects of monitoring related to the utilization, downtime, packet loss, latency etc. should be integrated seamlessly.

Bidder has also to follow the Bank ticketing tool, where all branches are pro- actively monitored. Bank tool will be assigned the ticket for every fault booking of applicable sites to bidder’s team placed at DC. Bidder’s team has to work on all such calls and do the required troubleshooting of the links as per scope of work of this RFP. If bidder team found link is ok and suspecting hardware issue then bidder team has to provide such update on generated fault ticket within 15 (fifteen) minutes from the time ticket has been assigned. Bidder should also follow their NMS tool for SLA. All required reports under this RFP has to be submitted by the bidders own tool. Bank will arrange the required training or knowledge transfer for the bank tool to bidder’s team placed at DC.

NMS should be capable of software download to all VSATs, if required. NMS should have different levels of password protection for system administration, management and operation etc.

NMS should be able to switch off the operation of any VSAT if required. It should be SNMP compliant. The enterprise wide network should be managed from a single point at the service provider HUB.

The following aspects of network management should be addressed:

Configuration Management

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Accounting Management Security Management Performance Management Fault Management

The Network Management System at the Hub should provide the following facilities a 24 X 7 X 365 basis: Monitoring network status Configuration of all network components including VSATs Downloading of operational Software to network components Enabling or disabling of remote VSAT stations Fault diagnosis and display of alarm Support for SNMP Provide appropriate and adequate reports for monitoring and

management of the entire VSAT network including site wise.

C. Network Security Controls:

The Network should adhere to the following security aspects:

Strong Authentication for the VSAT terminals Branch to CDC IPSEC tunnel for data confidentiality. As financial transaction

shall travel through the network, a fully secured (IPsec/3DES encryption or suitable encryption) network shall be provided by the bidder.

Segregation of Bank’s - VSAT network from other customers. If total physical segregation is not feasible, network level access controls including firewalls and router based access control should be implemented to ensure that there is adequate logical separation between Bank of India Network and other systems/networks at the Hub.

If required, the IPSEC tunneling shall be through a Router provided by the Bank at the remote site or from a server at the remote site. At present all branches traffic is working on IPsec 3DES/AES encryption format between branch to DC and DR sites and vice versa, bidder should ensure this traffic should reach to DC and DR sites without any issues.

The Bank will have the right to conduct post-implementation audits of the Bidders Network to ensure that the security controls are in place along with their Information Security Team.

D. Network Disaster Recovery / Business Continuity Plan:

The Bidder shall have a clear Disaster recovery and Business Continuity Plan and the details shall be shared with the Bank, if required.

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Bidder has to submit the complete disaster recovery or BCP plan to the bank in case of any eventuality happen at bidders Primary HUB location. The BCP will be implemented in case of any abruption/ disaster to protect bank business continuity.

The bidder has to submit the complete detail of their DR site in full. E. Information Security: The Bidder and its personnel shall not carry any written material, layout, diagrams, floppy diskettes, hard disk, storage tapes or any other media out of Purchaser’s premise without written permission from the Purchaser.

The Bidder personnel shall follow Purchaser’s information security policy and instructions in this behalf.

Bidder acknowledges that Purchaser’s business data and other Purchaser proprietary information or materials, whether developed by Purchaser or being used by Purchaser pursuant to a license agreement with a third party (the foregoing collectively referred to herein as “proprietary information”) are confidential and proprietary to Purchaser; and Bidder agrees to use reasonable care to safeguard the proprietary information and to prevent the unauthorized use or disclosure thereof, which care shall not be less than that used by Bidder to protect its own proprietary information. Bidder recognizes that the goodwill of Purchaser depends, among other things, upon Bidder keeping such proprietary information confidential and that unauthorized disclosure of the same by Bidder could damage Purchaser. By reason of Bidder’s duties and obligations hereunder, Bidder may come into possession of such proprietary information, even though Bidder does not take any direct part in or furnish the Services performed for the creation of said proprietary information and shall limit access thereto to employees with a need to such access to perform the Services required by this Contract. Bidder shall use such information only for the purpose of performing the Services.

Bidder shall, upon termination of this Contract for any reason, or upon demand by Purchaser, whichever is earliest, return any and all information provided to Bidder by Purchaser, including any copies or reproductions, both hardcopy and electronic.

Bidder shall provide certificate/assurance from application providers/OEMs that the application is free from embedded malicious / fraudulent code.”

5.36. Since Bank is procuring the Monkey cages for the maximum uptime for branches.

All successful bidders should ensure proper site survey should be done during

the installation of site to avoid downtime for branches after the installation. During

the SLA calculation for each site, site down due to monkey menace will be

included for the penalty calculation.

6. Price Schedule

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6.1. The price schedule shall be submitted in Price Bid only.

6.2. The price schedule shall be furnished as per this RFP, specifically with reference to scope of work as per clauses 4, 5. Support and technical specifications are detailed in Annexure-B.

6.3. Price shall include all charges, applicable taxes, duties, levies, charges, license fees, road permits, regulatory / Govt. Charges etc. in connection with delivery, installation, maintenance of product at site including AMC, incidental services and commissioning. However, Goods and Service Tax (GST) shall be paid extra at actual from time to time and the same is payable at Bank’s Head Office. The charges towards supply, installation, commissioning, integration, acceptance and services regulatory/govt. charges, duties, AMC etc., should be included in the rental charges and it should not be quoted separately. Otherwise, the bid is liable for rejection at the discretion of the bank.

Income Tax /Corporate Taxes in India:

The supplier shall be liable to pay all corporate taxes and income tax that shall be levied according to the laws and regulations applicable from time to time in India and the price bid by the supplier shall include all such taxes in the contract price.

Tax Deduction at source:

Wherever the laws and regulations require deduction of such taxes at the source of payment, the Bank shall effect such deductions from the payment due to the supplier. The remittance of amounts so deducted and issuance of certificate for such deductions shall be made by the Bank as per the laws and regulations in force.

6.4. No escalation in price quoted is permitted for any reason whatsoever. Prices quoted must be firm till the complete execution of the contract. However, the price arrived under the reverse auction process shall be the final and binding on the vendor who is selected as L1. If for any reason the bank decides not to opt for Reverse auction, then the price bids submitted by the technically responsive bidders will be opened by the Bank and the L1 vendor is decided based on the Price bid submitted by the bidders. Any benefit of downward movement of prices in future in the industry for similar product/services should be passed on to the bank.

6.5. If Prices quoted both in figures as well as in words have any discrepancy

between the rates given in figures and in words, the rates given in words will

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be considered.

6.6. Price must be quoted in Indian Rupees only.

6.7. The rates quoted by the bidders shall be uniform across the country for all locations.

6.8. The bidder shall not omit items or leave blank against price of an item, instead, the bidder shall indicate ‘Nil’ or “included in item ” explicitly.

6.9. The price bid shall be as per the bill of material required to meet the terms & conditions and specifications of the RFP.

6.10. The price bid shall contain complete bill of material with the prices indicated item-wise.

6.11 Contract Performance Guarantee: The Selected bidder shall furnish an unconditional and irrevocable Bank Guarantee for 10% of the total order value, in favor of the Bank, from a scheduled Commercial Bank, other than Bank of India, towards due performance of the contract in accordance with the specification and conditions of the bid document and agreed upon on final bid evaluation. The above guarantee shall be submitted by the bidder within one week from the award of the contract. The Contract Performance guarantee shall be kept valid till date of acceptance of all the sites under this order. The guarantee shall contain a claim period of Six months from the last date of validity.

Bidder has also to submit the Performance guarantee by way of Bank Guarantee in favor of Bank from a scheduled bank towards the performance of the contract after the acceptance of all sites till the validity of contract of each site. Bidder has to submit a bank guarantee of 10% of the total order value of the project which should be valid till the expiry of contract (Five years). This Bank guarantee can also be renewed on yearly basis and should have claim period of six months from the validity date.

The above guarantee shall be submitted by the bidder within one week from the effective date (as per clause 3.20). The Performa of Contract Performance Guarantee is given in Annexure–F (b). Bank has further rights to add or modify the given performance guarantee format during the submission of Bank Guarantee by selected bidder. Bidder has to take permission on the format of bank guarantee from Bank before issuing the required bank guarantee under this project.

7. Declaring L1 Bidder

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7.1 Commercial Evaluation: The Bank reserves the right of selection of L1 either by On Line Reverse Auction process (The business rules for Online Reverse Auction is enclosed as per Annexure H) OR can proceed with the selection of L1 through opening of Commercial Bids (who are found eligible after evaluation of Technical Bids).

7.2 Only those bidders whose bids are found to be technically responsive will be informed for participating in Reverse Auction process. The date, time and other details for reverse auction will be advised separately to the responsive bidders.

7.3 Only those Bidders who are qualified in the Technical evaluation process will be eligible for participation in the Reverse Auction. The details of Reverse Auction process is given in Annexure H. After completion of Reverse Auction whoever emerges as L1, that bidder has to submit a detailed breakup of the total cost as per Annexure G(a), Annexure G(b) and Annexure G(c) within a week time.

7.4 L1 will be decided on the basis of total of the price evaluation as quoted in the Price Schedule as per Annexure G (a) and G (b) and summarised in Annexure G(c) after reverse auction process.

7.5 After selection of L1-bidder through reverse auction process, Bank will follow the guidelines on Public Procurement (Preference to Make in India), Order 2017 and order shall be placed as per clause 9.29 of this RFP, in other applicable cases the order will be divided between two bidders out of all the eligible bidders based on matching the prices of L-1 bidder by L-2 or L-3 bidder and so on. Bank will place order of 60% of total VSAT quantity to L1 bidder and 40% of total VSAT quantity to L2 bidder. The allocations of sites will be at the discretion of Bank. a. L1 bidder will be decided through the price bid process only based on Reverse auction process. b. Upon successful completion of the reverse auction, the total requirement shall be split as above between L1 and L2 bidder subject to L2 agrees to match the prices of L1 bidder. c. In case L2 bidder does not agree to match the price of L1 bidder, bank shall go with L3 bidder and award contract for 40% of total number of sites. d. In case bidders do not agree to match the price of L1 bidder, then 60 % sites will be allocated to L1 bidder as above and for rest of the sites, bank will use its discretion for allotment of sites to L1 bidder. Further Bank may also decide not to place the order for remaining 40 % sites. The allocations or distribution of sites among the successful bidders will be at the discretion of Bank. The bidders shall quote the rates for all the 5 years period for all components. Bank may go for extension of contract with all existing terms and conditions on pro-rata rate for a period of 6 months or till

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the finalization of alternate solution. This requirement can be used interchangeably between RRB and domestic branches during the contracted period.

7.6 Arithmetical errors will be rectified on the following basis. If there is a discrepancy between the unit price and the total price that is obtained by multiplying the unit price and quantity, the unit price shall prevail and the total price shall be corrected. If the Successful Bidder does not accept the correction of the errors, their bid will be rejected and their Bid security may be forfeited. If there is a discrepancy between words and figures, the amount in words will prevail.

7.7 Quotation of Prices for all Items: The Bidder should quote for all the items proposed/listed in this Bid. In case, prices are not quoted by any Bidder for any specific item / Product / service, for the purpose of evaluation, the highest of the prices quoted by other Bidders participating in the bidding process will be reckoned as the notional price for that product /service, for that Bidder. However, if they are selected as L1, at the time of award of Contract, the lowest of the price(s) quoted by other Bidders for that product /service will be reckoned. This shall be binding on all the Bidders. However, the Bank reserves the right to reject all such incomplete bids.

8. Other Items: Bidders shall quote for all the Items as mentioned in Bill of Material

as per Annexure G (a), G (b), and G(c). However, Bank reserves the right to place

order for any of the Items.

9. Commercial Terms and Conditions:

9.1. Terms of Payment

The selected bidder shall submit consolidated state wise invoices and other supporting documents (i.e. excel file containing invoice wise breakup for each site/monthly uptime availability report/ monthly backhaul utilization report, VSAT installation reports signed and stamped by the bank branches/offices) necessary as per the terms duly authenticating on each document, site-wise, along with the request letter for payment of bandwidth and hardware rental charges for domestic branches to DC, Belapur Office on quarterly basis. Payment pertaining to hardware and bandwidth charges for domestic branches will be processed by the Bank of India at Head Office. Payments pertaining to hardware and bandwidth charges shall be processed and released by respective head office of RRBs. For RRBs, bidder shall raise the payment invoices to respective head offices of RRBs located in various states, as under: Aryavart Bank – Uttar Pradesh (Head Office – Lucknow) Madhya Pradesh Gramin Bank – Madhya Pradesh (Head Office – Indore) Vidharbha Konkan Gramin Bank – Maharashtra (Head Office – Nagpur)

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The payment shall be directly credited to the designated account provided by the successful bidder through electronically after deducting applicable TDS if any. The payment after deducting applicable TDS will be released by the Bank`s Head Office. The payments will be released only on acceptance of the order and on submission of contract performance guarantee as per clause 6.11. The bidder shall be responsible for extending the validity date and claim period of all the bank guarantees before 30 days to its validity date on account of incompletion of work under guarantees. The bank shall invoke the guarantee before expiry of validity, if the work is not completed. Bidders should ensure proper submission of invoices to the respective authority for payment processing.

9.1.1. The hardware and bandwidth charges are payable on quarterly basis in arrear on per site basis from the date of installation & acceptance by the bank for every site ordered, installed and accepted by the Bank. The charges towards all items are payable within 45 days from the date of receipt of correct invoice. All invoice raised for rental (hardware and bandwidth) should carry the site name along with site address and the period for the service specifically. The selected bidder should provide the breakup of cost towards the rental for equipment and bandwidth separately. Invoices are to be raised separately for each site and consolidated by a single invoice on quarterly basis with essential documents of commissioning and working of equipment. Invoices will be raised by bidding company whereas payment for the rental/bandwidth shall be paid as per details given by the bidder either to lead vendor or consortium partner.

9.1.2. All submitted invoices are to be supported with required documents only. All invoices should have complete details of site with respect to the claim period and plan of service, rate breakup, tax breakup as well.

9.1.3. All invoices will be payable after deducting applicable penalty or LD amount if any.

9.1.4. Invoices for RRB branches, Domestic branches are to be raised separately as per the clause no.9.1.1 and 9.1.2.

9.1.5. All invoices pertaining to shifting charges, revisit charges etc. are to be submitted along with bank`s approved commercial e-mail only and on quarterly basis to the head office. Invoices should have proper details of sites. i.e. From sites where VSAT has been relocated to identified sites with supporting documents(like ref. no. of bank intimation or letter with date, VSAT de-installation and re-installation certificates). These invoices will be payable after deducting applicable penalty. All other terms are same for these invoices are same as per clause 9.1. These invoices are also to be raised separately for RRB and domestic sites/branches.

9.1.6. All the invoices under the project e.g. pertaining to hardware/bandwidth charges and VSAT shifting charges should be raised within the contractual period only. Bank may give maximum period of 3 months after the contract expiry for submission of pending invoices for the last quarter and no payment will be processed after 3 months from actual contract expiry date.

9.1.7. As the VSAT shifting is ongoing activity, all the invoices under the project

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pertaining to VSAT shifting charges should be raised within the 3 months of shifting letter/intimation by bank (if shifting activity is complete). No payment will be processed by bank after 3 months from date of shifting letter/intimation.

9.1.8. The charges for upgrading/downgrading the VSAT links from existing bandwidth to new bandwidth shall be billed on the pro-rata basis by bidder and shall be payable by Bank on pro-rata basis as per Annexure-G.

9.2. Completion period

9.2.1. The schedule of activities towards completion of acceptance test is given below:

9.2.1.1. A).Commissioning of all the Backhaul links at DC/DR for Domestic and RRB: Final commissioning and availability of backhaul links will be within three weeks from date of placing the order.

B).Completion of delivery & installation of equipment at sites of Domestic and RRB segment:

Delivery, Installation, commissioning, acceptance of all equipment’s and establishing the intended connectivity at sites of Bank’s domestic and RRB Branches shall be made by the bidder in accordance with the table given below:

Sr. No.

Count of VSATs in Purchase Order

Timeline for delivery*

Timeline for Installation*

1 1-500 5 weeks 7 weeks

2 501-1000 6 weeks 8 weeks

3 1001-1500 7 weeks 9 weeks

4 1501-2000 8 weeks 10 weeks

5 2001-2500 9 weeks 11 weeks

6 2501-3000 10 weeks 12 weeks

7 More than 3000 11 weeks 13 weeks

*Delivery/Installation/Commissioning timeline will start from the date of purchase order.

The bidder shall inform scheduled date of dispatch of equipment before actual dispatch. The bidder shall also submit proof of dispatch for each consignment immediately after dispatch.

C).VSAT Bandwidth Upgradation/Downgradation or conversion from one Type VSAT to another Type VSAT or Vice versa:

After receiving the intimation from bank by way of letter or e-mail, bidder has to upgrade/downgrade the requested location bandwidth or convert the VSAT from Type 1 to Type 2 or vice versa, Type 3 to Type 4 or vice versa, Type 5 to Type 6 or vice versa, Type 7 to Type 8 or vice versa as requested by bank (Annexure-G(a)). VSAT

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bandwidth upgradation/downgradation or conversion activity should be completed with in three weeks from the intimation given by bank. Bidder has to ensure required hardware should be available at branch end for bandwidth upgradation in mentioned timeline only. Bidder should not charge any extra cost towards link upgradation/downgradation/conversion, bank will only pay applicable hardware and bandwidth charges from the date of enhanced/downgraded bandwidth or conversion of such locations, on pro rata basis, as per the commercials submitted by the successful bidders.

Successful bidders should ensure all new VSAT links or upgradation/downgradation/conversion of VSAT links commercials will be as per the Annexure-G(a) of this RFP. These commercials will be applicable till the tenure of the project.

9.2.1.2. The selected bidder shall nominate a Project Manager immediately on acceptance of the order, who shall be the single point of contact for the project at Mumbai and other locations for any escalations which includes payment related tasks also. However, for escalation purpose, details of other persons shall also be given. The project manager nominated by the bidder should have prior experience in implementing similar project and should have knowledge of project management. The project Manager should visit Bank’s central office atleast once in a week for meeting throughout the contract period.

9.2.1.3. In case of shifting/relocation of VSATs, shifting and commissioning of VSAT should be completed within Four days(including Saturday) from the date of intimation given by bank if shifting is taking place in same city. Shifting and commissioning of VSAT should be completed within Seven days (including Saturday) from the date of intimation given by bank if shifting is taking place in different city. Shifting and commissioning of VSAT should be completed within three days (including Saturday) from the date of intimation given by bank if shifting is taking place within the same premises. Shifting and commissioning of VSAT should be completed within Ten days (including Saturday) from the date of intimation given by bank if shifting is taking place in different state. Shifting and commissioning of VSAT include de-installation of VSAT from Old location, packing of complete VSAT material viz. IDU, ODU, frames, cables etc. at old location, transportation to the new location, de-packing of VSAT material at new location, installation of VSAT at new location, conducting the IFL cable up to the IDU from ODU.

9.2.1.4. If Bank is transporting for relocating/shifting any VSAT in same premises or different premises, bidder has to install and commission the complete VSAT at no extra cost to the bank to the identified location, only shifting/relocation charges will be applicable. No charges pertaining to extra cable or any spare will be applicable to bank.

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9.3 Liquidated Damages (LD)

9.3.1. Liquidated Damages for Delay in delivery of equipment at site: Time is the essence of the contract. If the bidder fails to complete the delivery as per clause 9.2.1, the bank shall impose Liquidated Damages, a sum of Rs. 500/- (Rupees five hundred) per day per site which has been delivered beyond the stipulated delivery period as per order/contract. The LD for delivery shall be applied on the total rental charges (hardware+bandwidth) for the whole contractual period for the each location/site, even if part delivery has been made as per order/contract and remaining items delivered with delay. However, the maximum cap on the LD shall be 10% of the total charges for the whole contractual period (5 years) of ordered equipment for the location/site.

9.3.2. Liquidated Damages for delay in Installation and commissioning of equipment at site: If the Bidder fails to complete the installation and commissioning of equipment at site as per the period defined in clause 9.2.1, the Bank shall impose Liquidated Damages, a sum of Rs. 500/- ( Rupees five hundred ) per day per site for the location/site which are not installed/commissioned. The LD for installation and commissioning shall be applied, even if part installation/commissioning has been made as per order/contract and remaining items installed/commissioned with delay. Liquidated damages shall be applicable for provisioning of services also at the same rates mentioned above. However, the maximum cap on the LD shall be 10% of the total charges (hardware+bandwidth) for the whole contractual period (5 years) of ordered equipment for the location/site.

9.3.3. Liquidated Damages (LD) for non-adherence to shifting/relocation of VSATs: If the bidder fails to complete installation, re-installation, site survey, packing, transportation and commissioning of the VSAT from one site to another site as per the period defined in clause 9.2.1 the bank shall impose Liquidated Damages, a sum of Rs.300/-(Rupees Three Hundred) per day per site for the location/site which are not re- installed/commissioned. However, the maximum cap on the LD shall be 10% of the total rental charges (hardware+bandwidth) for the whole month for the location/site.

9.3.4. Liquidated Damages (LD) for commissioning of Backhaul link at DC and DR site for both Domestic and RRB Requirements: If a bidder fails to commission the Backhaul link at Banks DC and DR locations as per the clause no. 9.2.1 the bank shall impose Liquidated Damages, a sum of Rs. 2000/- (Rupees Two Thousand) per day per site per link which has been commissioned beyond the stipulated period as per order/contract.

9.3.5. Liquidated Damages (LD) for delivery or allocation of Bandwidth for both Domestic and RRB Requirements:

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If a bidder fails to allocate the required bandwidth as specified from the first site installation as per the clause no. 9.2.1.2, the bank shall impose Liquidated Damages, a sum of Rs. 5000/- (Rupees five Thousand) per day beyond the stipulated delivery period as per order/contract. The LD for BW delivery shall be applied on the total BW rental for all sites for the whole contractual period, even if part delivery has been made as per order/contract and remaining items delivered with delay.

However, the maximum cap on the LD shall be 10% of the total rental charges (hardware + rental) for the whole contractual period of 5 years of ordered sites.

9.3.6. Liquidated Damages (LD) for non-performance: The specifications of the RFP are not met by the Bidder during various tests, then the Bidder has to rectify or replace the same to comply with the specifications immediately to ensure the committed uptime, failing which the Bank has the sole right either to reject or to accept it by recovering the LD amount as deemed reasonable by the Bank.

However, the maximum cap on the LD shall be 10% of total Bandwidth and hardware rental charges for the whole contractual period (5 years) of all ordered sites and/or earlier commissioned sites which are impacted under the purview of this RFP.

9.3.7. Penalty on non-upgradation/downgradation of VSAT Bandwidth- If the

bidder fails to upgrade/downgrade the VSAT links as per timelines under

this RFP, the bank shall impose Penalty of Rs.100/- (Rupees One Hundred

only) per day per site.

However, the maximum cap on the LD shall be 10% of the total rental charges (hardware + rental) for the whole contractual period of 5 years of ordered sites.

9.3.8. The bidder has to depute onsite engineers/TL (as per clause 5.29) within 5

weeks from the date of initial PO. If engineer/TL or backup engineer/TL is

not available on any day during contract period (after 5 weeks from the date

of initial PO) then penalty of Rs. 500/-(Rupees Five Hundred Only) per

engineer per day will be levied. However, the maximum cap shall be 10%

of the total rental charges (hardware + rental) for the whole contractual

period of 5 years of ordered sites.

9.3.9. The bidder has to provide NMS tool (as per clause 5.35 B. Network

Management Details) within 5 weeks from the date of initial PO failing which

penalty of Rs. 500/-(Rupees Five Hundred Only) per day will be levied.

However, the maximum cap shall be 10% of the total rental charges

(hardware + rental) for the whole contractual period of 5 years of ordered

sites.

9.3.10. All the above LDs are independent of each other and are applicable separately and concurrently.

9.3.11. LD is not applicable for reasons attributable to the Bank and Force Majeure. However, it is the responsibility/onus of the bidder to prove that the delay is

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attributed to the Bank and Force Majeure. The bidder shall submit the proof authenticated by the bidder and bank's official (Conveying the delay is attributed to the Bank and Force Majeure), at the time of requesting rental payment. If the bidder fails to produce proof from Bank’s officials for delay in installation and commissioning, if any, the date of installation shall be taken for calculating the delay for LD purpose. Any delay occurred in compliance to procedure or obtaining of necessary permits/license for importing of the equipment’s /movement of the equipment’s to the ordered sites will not be categorized under Force Majeure.

9.3.12. The bidder shall submit the proof of performance authenticated by the bidder and bank's official at the time of requesting payment.

9.3.13. Existing VSAT service providers are also to provide the new equipment’s, backhaul links, etc. They are not going to be provided leverage on their existing deployed equipment’s or links at any of our bank locations (including DC and DR sites).

9.4 Documentation 9.4.1. All related documentations shall be supplied by the selected bidder in CD

and also in printed media at no extra cost. The documentation has to be provided by the bidder location wise as per the requirement.

9.4.2. Training on VSAT operations and FLM (First Level Maintenance) of the equipment’s shall be provided to the branch staff at the time of installation. It should be mentioned specifically in the installation and acceptance certificate given by the branch Manager and duly acknowledged by them.

9.5 Validity & repeat orders 9.5.1. The bidder should keep validity of the bid for one year from the last date of

submission of bids.

9.5.2. The Bank shall have the right to place the order to either single or multiple locations or for all locations. In addition to the initial Order placed, Bank may place subsequent orders for any item, if required, at any time during the contract period within 2 years from the date of initial order, at the unit rate finalized after Reverse Auction. The validity for repeat orders beyond two years, is further renewable with mutual consent of bidder and bank.

9.5.3. For the items mentioned in Annexure-G (b), Bank may place orders for any

item, if required, at any time during the contract period of 5 years, at the unit rate finalized after Reverse Auction.

9.6 Taxes

9.6.1 Prices shall include all applicable taxes, duties, levies, charges, license fees, road permits etc. in connection with delivery of product at site including incidental services and commissioning. However, Goods and Service Tax (GST) shall be paid extra at actual from time to time and the same is payable at Bank’s Head Office. The charges towards supply, installation, commissioning, integration, acceptance, services, regulatory/govt. charges, duties, AMC etc., should be included in the total rental charges of the

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equipment along with Bandwidth and these charges should not be quoted separately. However, GST, if any, is to be quoted separately. Otherwise, the bid is liable for rejection at the discretion of the bank.

9.6.2. Invoice submitted by the vendor should indicate exact cost of the items ordered and supplied along with the Tax amount.

9.6.3. It is the responsibility of the selected bidder to obtain the necessary approval from the Government /any other authorities for importing such products, if the items to be supplied by the bidder are to be imported from any other country.

9.6.4. The Bidder shall be solely responsible for arranging the foreign exchange release and import license for any materials, components, bought out items that may be required to be imported for the purpose of performing the work under this RFP and accordingly the bid prices shall include all the customs,

customs clearance, import duties, levies, license fee etc. payable by the Bidder on imported items. Bank is not liable in this regard whatsoever. All prices quoted shall be in Indian Rupees only and no exchange rate fluctuations shall be borne by the bank for whatever be the reason incurred by the bidder.

9.6.5. Any certificate required to be submitted by the Bank in case of acquiring encryption hardware or software shall be explicitly specified in the technical bid by the bidder.

9.6.6. The Bidder shall arrange for Road Permit by paying all applicable taxes to the govt. agency to deliver and install VSATs without any additional cost to the bank.

9.6.7. If there is any difference in tax structure by GOI during project contract period then tax difference will be considered for procured services under this project by bank.

9.7. Warranty:

The selected bidder is required to supply only new materials for all items under this contract. The Bidder shall offer Warranty for complete system for 12 months from the date of acceptance by the Bank. The Bidder shall provide unconditional and unlimited warranty which will include repair/replacement, maintenance of all parts, supply of spare parts as and when required for smooth functioning of the equipment. All the required measures should be taken by the bidder to maintain the committed uptime during warranty period.

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9.8. Annual Maintenance Contract (AMC)

A comprehensive Annual Maintenance support of the VSAT shall be offered

by the bidder for a period of not less than 4 years after successful

completion of the warranty period for each site ordered. However it will be

up to single closure date of validity of project as per clause no 3.20. Such

support shall be for 24 * 7 basis on 365 days of the year for all locations

ordered. The rental charges quoted by the bidder should be inclusive of all

AMC charges, if any, for VSAT equipment and no additional charges shall

be paid by the bank in this connection, failing which the Bid is liable for

rejection.

Preventive maintenance should be carried out by the selected bidder at

least once in a quarter. They have to submit the site visit report duly counter

signed by the branch officials. Preventive maintenance visits report should

be submitted while claiming the quarterly rental charges, failing which any

down time due to whatsoever be the reason (including earthing) for that site

will be treated as non-compliance to uptime SLA and the selected bidder

will be penalized accordingly as per this RFP. Bidder shall share the

preventive maintenance reports in digital form/soft copy and hard copies

shall be shared with bank on demand by bank.

Bank will not pay any additional charges for such preventive maintenance

visits. The bidder is allowed to carry out HUB preventive maintenance

quarterly once and not more than 4 hours at a stretch with mutually

agreed time of such maintenance. Bidder should intimate bank

minimum 7 days in advance for any such HUB maintenance activity.

9.9. Uptime:

9.9.1. The bidder shall guarantee an uptime of 99.5% for VSAT at each location during contract period of 5 years which shall be calculated on monthly basis. The uptime report should be fetched from bidder supplied NMS tool and should be submitted to Bank while claiming the payment. Bidder shall indicate call log-in procedure, preventive break down/corrective maintenance during the contract period. The "Uptime" is equal to the Total contracted hours in a month less Downtime. The "Downtime" is the time between the Time of Failure and Time of Restoration within the contracted hours. "Failure" is that renders the bank unable to perform any of the defined functions on the VSAT. "Restoration" means the VSAT is in working order and the Bank acknowledges the same. The uptime will be calculated per VSAT on monthly basis.

9.9.2. The percentage uptime is calculated on monthly basis as follows:

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(Total contracted hours in a month – downtime hours within contracted hours)

-------------------------------------------------------------------------- *100

Total contracted hours in a month

Log book shall be maintained by the bank at each VSAT location for recording details such as date and time of failure, nature of failure, time of reporting, time of restoration, details of repair, acknowledgement by the bank that the failure is rectified, signature of both Vendor and bank. Log book shall also be maintained for recording failure on the part of UPS and earthing.

9.9.3. If the monthly uptime is below 99.5% for any VSAT, the Bank shall deduct a penalty from the rental payment (including hardware and bandwidth) of that VSAT, which will be @ 1% of cost of monthly rental (including hardware and bandwidth) (calculated proportionally site wise from beginning of each month) for every 0.1% or part thereof of reduction in the uptime. However, if uptime is less than 98%, the Bank shall levy penalty and shall have full right to terminate the contract. The right of termination shall be in addition to the penalty. Rental charges include hardware and bandwidth charges.

9.9.4. The bidder shall guarantee an uptime of 99.90% for backhaul link from bank network (Bank DC and DR locations) to bidder’s HUB during contract period of 5 years which shall be calculated on monthly basis.

Bidder shall indicate call log-in procedure, preventive break down/corrective maintenance during the contract period. The "Uptime" is equal to the Total contracted hours in a month less Downtime. The "Downtime" is the time between the Time of Failure and Time of Restoration within the contracted hours. "Failure" is that renders the bank unable to perform any of the defined functions on the VSAT. "Restoration" means the VSAT is in working order and the Bank acknowledges the same. If the backhaul links (primary & secondary) combined uptime (separate for Bank DC and DR locations) is below 99.90%, the Bank shall deduct a penalty from the rental payment (combined cost i.e hardware and Bandwidth of all sites for that month), which will be @ 1% of cost of monthly rental of rental charges (hardware + bandwidth) for every 0.01% or part thereof of reduction in the uptime. However, if uptime is less than 98%, the Bank shall levy penalty and shall have full right to terminate the contract. The right of termination shall be in addition to the below extension period and penalty. Rental charges include bandwidth charges also.

9.10. Force Majeure:

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Force Majeure is herein defined as any cause, which is beyond the control of the selected Bidder or the Bank as the case may be which they could not foresee or with a reasonable amount of diligence could not have foreseen and which substantially affect the performance of the Contract, such as:

9.10.1. Natural phenomena, including but not limited to floods, droughts, earthquakes, epidemics, Transponder and satellite failure.

9.10.2. Acts of any Government, including but not limited to war, declared or undeclared, priorities, quarantines, embargoes.

9.10.3. Terrorist attacks, public unrest in work area;

9.10.4. Provided either party shall within ten (10) days from the occurrence of such a cause notify the other in writing of such causes. The Bidder or the Bank shall not be liable for delays in performing his/her obligations resulting from any Force Majeure cause as referred to and/or defined above. However, any delay occurred in compliance to procedure or obtaining of necessary permits/license for importing of the equipment’s /movement of the equipment’s to the ordered sites, change of procedure by the Government / any other authorities will not be categorized under Force Majeure.

9.11. Acceptance by the Bank:

The VSAT shall be accepted from the date of installation and commissioning and on successful completion of Acceptance test. Bidder should submit the User Acceptance report as per Annexure-L while claiming payment. Also in the Acceptance Test Procedures (ATP), bidder has to demonstrate the feature, quality, bandwidth utilization (upload/download) of each VSAT and encryption enabled and capabilities of all equipment supplied and installed by the selected bidder on VSAT, such as Hardware, Software and Network equipment. Bidder shall plan in advance the locations for which the ATP is to be conducted and inform the Bank. Bidder shall demonstrate all the features to Bank Officials for signing the ATP. Bidder and Bank officials shall sign ATP document. Pending completion of acceptance tests, the bank reserves the right to use the system and such usage shall not be deemed as acceptance of the system by the selected bidder. Unsatisfactory performance in interconnectivity or integration or migration may result in the Bank's rejection of part or all of the system.

9.12. Indemnity:

i. Bidder should ensure that the hardware/Solution delivered to the bank are licensed and legally obtained with the valid documentation made available to the

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bank. ii. Bidder should ensure that the hardware delivered (if any) to bank including all components and attachments are brand new. iii. Bidder shall indemnify, protect and save the bank against all claims, losses, costs, damages, expenses, action, suits and other proceedings, resulting from infringement of any patent, trademarks, copyrights etc. or such other statutory infringements under the Copy Rights Act, 1957 or IT Act 2000 and its subsequent amendments in respect of all the hardware, software and network equipment or other iv. The Bidder shall, at their own cost and expenses, defend and indemnify the bank against all third-party claims including those of the infringement of Intellectual Property Rights, including patent, trademark, copyright, trade secret or industrial design rights, arising from use of the Products or any part thereof in India. v. The Bidder shall expeditiously meet any such claims and shall have full rights to defend itself there from. If the bank is required to pay compensation to a third party resulting from such infringement, the Bidder shall be fully responsible thereof, including all expenses and court and legal fees. vi. The Bidder shall also be liable to indemnify the bank, at its own cost and expenses, against all losses/ damages, which the bank may suffer on account of violation by the Bidder of any or all national/international trade laws, norms, standards, procedures etc. vii. The bidder shall always keep indemnified and hold bank harmless from and against any and all damages, losses, liabilities, claims, actions, costs and expenses (including attorneys' fees) relating to, resulting directly or indirectly from or in any way arising out of any claim, suit or proceeding brought against the bank by a third party as a result of non-compliance with Laws in force default in obtaining consents, permissions, approvals, licenses etc. as may be necessary or required for this project or for the conduct of their own business under any applicable Law, Government Regulation/Guidelines. viii. In the event of third-party software products being incorporated in or forming part of the Solution, either as its main engine or under a run-time or other subsidiary license, the bidder(s) shall warrant that the software has been procured by the bidder(s) under valid licenses from the relevant intellectual property right owners of such software. ix. The bidder(s) further warrants that they possess a legal right to use the software under such licenses, in terms set out under any relevant license or sub-license agreement. The bidder(s) shall indemnify the bank for any and all costs that may arise out of the use of software, in which it is alleged that any rights of the owners of such software have been infringed.

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x. The Bidder also do hereby Indemnify the Bank, and shall keep indemnified and hold the Bank harmless from and against any and all losses, liabilities claims, actions, costs and expenses (including attorneys' fees) without any cap relating to, resulting from or in any way arising out of any claim, suit or proceeding brought against the Bank as a result of: (a) Any act or omission or misconduct or negligence of the Bidder, its employees, its agents, sub-contractors, in the performance of the obligations of the Bidder under this Agreement and/ or (b) Claims against the Bank, made by employees or other persons who are deployed by the Bidder and/or (c) Breach of any representation or warranty of the Bidder under this Agreement, or (d) Violation of the Confidentiality obligations under the contract including the Banks and/or the banks customers‟ data by the Bidder and/or its officials/employees or any other person employed by them in connection with the Contract. (e) Any breach of Intellectual Property Rights (IPR) violations by the Bidder on materials if any supplied by the Bidder. (f) Violation/ infringement of IPR, patents, copy rights, trade marks etc., loss of goodwill or any special loss and; (g) Bodily injury (including death) and damage to real property and tangible personal property caused by Bidder and/or its officials/employees or any other person employed by them . (h) any fraud committed by and/or its officials/employees or any other person

employed by them

9.13. Authorized Signatory:

The selected bidder shall indicate the authorized signatories who can discuss and correspond with the Bank, with regard to the obligations under the RFP or Contract. The selected bidder shall submit at the time of signing the contract, a certified copy of the resolution of their Board, authenticated by Company Secretary, authorizing an official or officials of the company to discuss, sign agreements/contracts with the Bank, raise invoice and accept payments and also to correspond. The bidder shall furnish proof of signature identification for above purposes as required by the bank.

9.14. Arbitration: All disputes or differences between the parties shall be resolved amicably. If amicable settlement is not possible, then such disputes and differences shall be resolved through an Arbitrator mutually agreed upon between the parties. If the parties cannot agree upon an Arbitrator, then both the Bidder and the bank shall appoint one Arbitrator each, and both the Arbitrators jointly shall appoint a third Arbitrator. The decision of the majority of the Arbitrators shall be final and binding on the parties. The arbitrators shall give

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a reasoned Award. The Arbitration Proceeding shall be governed by the provisions of the Arbitration and Conciliation Act, 1996.

Work under the Contract shall be continued by the selected bidder during the arbitration proceedings unless otherwise directed in writing by the Bank unless the matter is such that the works cannot possibly be continued until the decision of the arbitrator or of the umpire, as the case may be, is obtained and save as those which are otherwise explicitly provided in the Contract, no payment due or payable by the Bank, to the bidder shall be withheld on account of the ongoing arbitration proceedings, if any, unless it is the subject matter or one of the subject matters thereof.

The venue of the arbitration shall be at MUMBAI, INDIA.

9.15. Applicable law & Jurisdiction of court : The Contract with the selected bidder shall be governed in accordance with the Laws of India for the time being enforced and will be subject to the exclusive jurisdiction of Courts at Mumbai(with the exclusion of all other Courts).

9.16. Exit, Termination or Cancellation of the Contract & Compensation :

9.16.1. Cancellation of the Contract:

9.16.1. The Bank reserves the right to cancel the contract placed on the selected bidder and recover expenditure incurred by the Bank by giving the 90 days’ notice under any one of the following circumstances:

i. The selected bidder commits a breach of any of the terms and conditions of the bid.

ii. The bidder goes into liquidation voluntarily or otherwise.

iii. An attachment is levied or continues to be levied for a period of 7 days upon the effects of the bid.

iv. The progress made by the selected bidder is found to be unsatisfactory.

v. If deductions on account of liquidated Damages exceeds more than 10% of the total contract price.

vi. If uptime is less than 98% for more than 10 sites during one

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month, during the contract period.

vii. In case the selected bidder fails to deliver the quantity as

stipulated in the delivery schedule, the Bank reserves the right to procure the same or similar materials from alternate sources at the risk, cost and responsibility of the selected bidder. After the award of the contract, if the selected bidder does not perform satisfactorily or delays execution of the contract, the Bank reserves the right to get the balance contract executed by another party of its choice by giving three months’ notice for the same. In this event, the selected bidder is bound to make good the additional expenditure, which the Bank may have to incur in executing the balance of the contract. This clause is applicable, if for any reason, when the contract is cancelled.

viii. Alternatively at the discretion of the bank, if the Contract is cancelled during the contract period, the bidder shall remove all VSAT equipment supplied and installed by the bidder without any extra cost to the Bank. The Bank shall not be liable for anything, whatsoever, in this regard. If the Contract is cancelled during the contract period due to unsatisfactory performance, the Bank shall invoke the performance guarantee provided by the bidder at the time of entering into the contract to the extent of pro-rata basis for the unexpired period of the contract, subject to a maximum of 10% of the total contracted value for all sites for the contracted period.

ix. The Bank reserves the right to recover any dues payable by the selected bidder from any amount outstanding to the credit of the selected bidder, including the pending bills and security deposit, if any, under this contract or any other contract/order.

9.16.2. Termination of the Contract:

a) Termination for Insolvency: The Bank may, at any time, terminate the Contract by giving 90 days’ notice to the Supplier if the Supplier becomes bankrupt or otherwise insolvent. In this event, termination will be without compensation to the Supplier, provided that such termination will not prejudice or affect any right of action or remedy, which has accrued or will accrue thereafter to the Bank.

b) Termination for the convenience of bank: The bank may, at any point during the currency of this contract may terminate the contract by giving 90 days advance notice to the bidders without assigning whatsoever reason. In this event, termination will be without

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compensation to the Bidder, provided that such termination will not prejudice or affect any right of action or remedy, which has accrued or will accrue thereafter to the Bank.

c) Termination for non-performance and not meeting SLA: The bank will review the performance of vendors on quarterly basis and bank may exit from contract (site-wise) if bidder will not provide satisfactory services as per SLA and uptime as per the contract. The bank’s decision in this regard will be final. Bank will not bear any compensation for these exits as they are due to non-performance of service provider and for site-wise it will be 30 days advance notice.

d) Termination for Downward rates: The bank may exit from contract (site-wise), if the rates will be observed down from the existing rates by giving 90 days’ notice. Bank may call fresh quotes from the vendors and may award the contract to new selected vendor.

9.16.3. Exit from Contract:

Exit Clause

The performance of bidder will be continuously reviewed by the Bank to maintain the terms & conditions as specified in this document. Based on the review, if the selected bidder fails to satisfy / maintain their commitment with respect to Uptime, Performance, Timely implementation of the project etc. the contract may be terminated by giving 90 days’ notice period. Bank’s decision in this regard will be final. In case of termination of this contract, the Bank shall have the right to avail services of any other bidder / agency to continue the project without any let or hindrance from bidder and the bidder has to provide necessary help for smooth switch over. Bank will not pay any charges to the bidder towards packing / forwarding / freight / transit insurance etc., for the equipment at the time of termination/completion of the contract. In addition to the cancellation of purchase order, Bank reserves the right to appropriate the bid security / performance Bank guarantee given by the vendor.

9.17 Patent Rights/Intellectual Property Rights :In the event of any claim asserted by a third party of infringement of trademark, trade names, copyright, patent, intellectual property rights or industrial design rights arising from the use of the Products or any part thereof in India, the Supplier shall act expeditiously to extinguish such claim. If the Supplier fails to comply and the Bank is required to pay compensation to a third party resulting from such infringement, the Supplier shall be responsible for the compensation including all expenses, court costs and lawyer fees. The Bank will give notice to the

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Supplier of such claim, if it is made, without delay.

9.18 Insurance

9.18.1 It is the responsibility of the bidder to insure the equipment’s installed at the sites against all risks and the charges are to be borne by the bidder. The insurance shall be against all risks basis including War Risks and Strikes, valid during contract period of 5 years. The Bank assumes no responsibility for any loss/damage to the equipment installed at the branches and no compensation shall be provided in case of any damage or loss to the equipment due to whatever is the reason. If any equipment is lost/damaged, bidder should initiate and pursue claim till settlement.

9.18.2 Bidder should promptly make arrangements for repair/replacement with new equipment, irrespective of settlement of claim by the underwriters. Penalty will be imposed on such sites experiencing any service outage due to such damage as per the provisions clause 9.9 and its sub clauses of this RFP.

9.19 Transportation :Wherever the bidder is required to transport the Goods to a specified place of destination within India (defined as the Project Site), they should borne the relevant costs including transportation cost like insurance, storage, cartage etc.

9.20 Supplier’s Integrity: The Supplier is responsible for and obliged to conduct all contracted activities in accordance with the contract using state-of-the- art methods and economic principles and exercising all means available to achieve the performance specified in the Contract.

9.21 Supplier’s obligations

The Supplier is obliged to work closely with the Bank’s staff, act within its own authority and abide by directives issued by the Bank and implementation activities.

The Supplier will abide by the job safety measures prevalent in India and will free the Bank from all demands or responsibilities arising from accidents or loss of life, the cause of which is the Supplier’s negligence. The Supplier will pay all indemnities arising from such incidents and will not hold the Bank responsible or obligated.

The Supplier is responsible for managing the activities of its personnel or subcontracted personnel and will hold itself responsible for any misdemeanours.

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The Supplier will treat as confidential all data and information about the Bank, obtained in the execution of his responsibilities, in strict confidence and will not reveal such information to any other party without the prior written approval of the Bank.

Country of Origin / Eligibility of Goods & Services

All goods and related services to be supplied under the Contract shall have their origin in eligible source countries, as per the prevailing Import Trade Control Regulations in India. For purposes of this clause, “origin” means the place where the goods are mined, grown, or manufactured or produced, or the place from which the related services are supplied. Goods are produced when, through manufacturing, processing or substantial and major assembly of components, a commercially-recognized product results that is substantially different in basic characteristics or in purpose or utility from its components.

9.22 Governing Language: The governing language shall be English.

9.23 Defect liability: In case the supplied equipment under the Contract are found to be

defective as to material and workmanship and / or not in accordance with the requirement, and/or do not achieve the guaranteed performance as specified herein, the bidder shall forthwith replace/make good such defective supplies at no extra cost to the bank without prejudice to the other remedies as may be available to the bank under the contract.

9.24 Notices

Notice or other communications given or required to be given under the Contract shall be in writing and shall be hand-delivered/delivered with acknowledgement thereof by the bank, or transmitted by pre-paid registered post, or by facsimile, provided that where such notice is sent by facsimile, a confirmation copy shall be sent by pre-paid registered post within five days of the transmission by facsimile, at the address to the receiving party by the other in writing, provided such change of address has been notified at least ten days prior to the date on which such notice has been given under the terms of the contract.

Any notice or other communications shall be deemed to have validly given on date of delivery if hand-delivered; if sent by registered post, then on the expiration of seven days from the date of posting; and if transmitted by facsimile, then on the next business date after the date of transmission.

9.25 Non-Disclosure Agreement: The Bidder should sign the Bank’s standard non-disclosure agreement as

per Annexure G(f) and submit along with the Bid (Part – B).

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The bidder shall execute Non Disclosure Agreement on its own behalf as well as all consortium partners, its employees / Agents.

9.26 Right to Audit: Bank has full right to review and audit bidder’s network and whole setup by bank officials or engaging third party consultant for auditing the bank requirement under the scope of this RFP. Bidder has to submit a certificate issued from the government authorized or any government regulatory body for the allotted bandwidth in the bidder network for every quarter. This will enable us to get the transparency for ordered bandwidth. Non-compliance of same will results in invoking the bank guarantee and further action as per the contract breach. However it is at the bank discretion for relaxing the requirement during the validity of the project.

9.27 Confidentiality:

The Bidder acknowledges that in the course of performing their obligations

under this contract the BIDDER shall be exposed to or acquire Confidential

Information of the BANK or its clients. The BIDDER understands and

acknowledges that it has been given access to such Confidential

Information solely as a consequence of and pursuant to this Agreement.

The BIDDER will, at all times, maintain confidentiality regarding the

contents of this Agreement and proprietary information including of the

BANK’s Customers, Card Holders, any business, technical or financial

information/data whether at the time of disclosure, designated in writing as

confidential or not.

The BIDDER agrees to keep in confidence and not disclose to any third

party any and all Confidential Information available to the BIDDER, whether

such information is given in writing or, is oral or visual, and whether such

writing is marked to indicate the claims of ownership and/or secrecy or

otherwise. Except as otherwise provided in this Agreement, the BIDDER

agrees that it shall not use, nor reproduce for use in any way, any

Confidential Information of the BANK except to the extent required to fulfil

its obligations under the Agreement. The BIDDER agrees to protect the

Confidential Information of the BANK with at least the same standard of care

and procedures used by to protect its own Confidential Information of similar

importance but at all times using at least a reasonable degree of care.

The BIDDER shall also ensure that its officials/employees and if

BIDDER is permitted to hire another person to assist it in the performance

of its obligations under this Agreement, such person also shall maintain the

confidentiality of the Confidential Information in the same manner as the

BIDDER is bound to maintain the confidentiality.

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During the course of implementing the transactions contemplated hereby or providing the Services hereunder and during the course of the relationship contemplated hereby either Party may become aware of the other Party's business information, lists, marketing plans or strategies, methods of doing business, or similar information which the disclosing Party designates, either orally or in writing, to be of a confidential or proprietary nature, or which the receiving Party has reason to believe should be treated as such, including, but not limited to: technical drawings, designs and concepts; software programs, routines, formulae and concepts; production plans, designs, layouts and schedules; marketing analyses, plans, and surveys; all matters relating to the Parties’ finances and personnel (collectively, the “Business Information”).

Each Party shall: (a) protect and maintain the confidentiality of the

Business Information; (b) not disclose, or allow to be disclosed, the

Business Information to any party other than to its employees, officers or

directors who have a need-to-know in order to perform the Services or are

under a binding obligation of confidentiality with respect to any such

information; (c) not use the Business Information for any purpose other than

to perform the Services under this Contract; and (d) treat all Business

Information of the other Party with the same degree of care to avoid

disclosure to third parties as is used with respect to the recipient Party’s

own Business Information, but not less than a reasonable degree of care.

A Party’s obligations of confidentiality hereunder shall terminate when such

Party can document that the Business Information (a) at the time of its

disclosure was known to the Party to whom disclosed; (b) is already in the

public domain or becomes generally known or published without breach of

this Contract; (c) is lawfully disclosed to a third party free to disclose such

information; (d) is subsequently independently developed by the Party to

whom disclosed without reference to or use of the Business Information; or

(e) is legally required to be disclosed provided that the Party so compelled

shall promptly notify the other Party so as to permit such other Party to

appear in any proceedings and object to the disclosure.

The provisions of this Article shall survive notwithstanding the expiration or termination of this Agreement for any reason whatsoever for a period of one (1) year after termination, except the data of the customers of the Parties which shall survive the termination or expiration of this Agreement.

9.28 Prohibition against Assignment, Outsourcing or Sub contract Bidder shall not, directly or indirectly, transfer or assign its rights or

obligations hereunder or interests herein, either in whole or in part, without

the prior written consent of the other Party.

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Notwithstanding anything contained herein the BIDDER shall not assign,

outsource, or sub-contract to any third party, in whole or in part, its duties,

human resources and obligations under the Contract, except with the

BANK’s prior written consent and if so permitted on such terms and

conditions as may be stipulated by the BANK. The BANK shall be within its

absolute right at its sole discretion to refuse / deny approval & give consent

and the same shall not be challenged by the BIDDER.

BIDDER shall ensure that outsourcing or Subcontracts, if permitted by the

BANK, shall comply with the provisions of this Agreement. It is clearly

understood that the BIDDER shall be solely and primarily responsible to

fulfil its obligations and adhere to the time limits agreed upon and stated in

this Agreement irrespective of whether any sub-Contracting is permitted by

the BANK. It is clarified that the BANK shall not be liable or answerable to

the Sub-Contractors under any circumstances. The BANK and/or the RBI

shall be authorized to make inquiries and audit the Sub-Contractors

compliance with its obligations and the BIDDER agrees to provide the BANK

with such information and access for audit of the Sub-Contractors, as

requested for by the BANK and/or RBI. At all times, the BANK and/or the RBI

shall have the right to inspect the premises, Books and records of the

BANK/Sub-Contractors directly or through its representatives. All BANK’s/

Sub-Contractor’s records with respect to any matters covered by this

Agreement and/or as may be required by RBI and/or the BANK shall be

made available to the BANK or its designees as often as the BANK deems

necessary, to audit, examine, and make excerpts or transcripts of all

relevant data. The BIDDER shall accordingly incorporate the necessary

clauses to that effect in the agreement with the Sub Contractor. The

BIDDER is aware that any failure to permit inspection may result in RBI

imposing fine/penalty and all such amounts shall be paid by the BIDDER.

Notwithstanding anything stated herein above, the BIDDER may sub contract certain jobs/activities under this Contract for which the BANK may not have any objection, and such type of sub contract may be informed to the BANK by the BIDDER.

9.29 Applicability of Preference to Make in India, Order 2017 (PPP-MII Order)

Bank will follow the guidelines on Public Procurement (Preference to Make in India), Order 2017 (PPP-MII Order) issued vide Central Vigilance Commission Order No. 018/VGL/022-377353 dated April 20, 2018 and basis of allotment will be done in terms of instructions on Public Procurement (Preference to Make In India), Order, 2017(PPP-MII Order), Order No. P-45021/2/2017-B.E.-II dated 15.06.2017, as amended by Order No. P-45021/2/2017-B.E.-II dated 28.05.2018; Order No. P-45021/2/2017(BE-II) dated May 29, 2019, Further revised on 04-06-2020; issued by GOI, Ministry of Commerce and Industry, Department of Industrial Policy and Promotion. A bidder who has been debarred by any procuring entity for violation of

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above mentioned orders shall not be eligible for preference under above mentioned orders for procurement for the duration of the debarment. The other Salient features of above mentioned orders are given below –

(a) ‘Class-I Local supplier’ means a supplier or service provider, whose product or service offered for procurement, has local content equal to or more than 50%, as defined in this order.

(b) ‘Class-II Local supplier’ means a supplier or service provider, whose product or service offered for procurement, has local content more than 20% but less than 50%, as defined in this order. ‘Class-II Local supplier’ will not get purchase preference in this procurement.

(c) ‘Non Local supplier’ means a supplier or service provider, whose product or service offered for procurement, has local content less than or equal to 20%, as defined in this order. (d) ‘Local content’ means the amount of value added in India which shall , unless otherwise prescribed by the Nodal Ministry, be the total value of the item procured (excluding net domestic Indirect taxes) minus the value of imported content in the item (including all customs duties) as a proportion of the total value, in percent.

(e) ‘Margin of purchase preference’ means the maximum extent to which the price quoted by a ‘Class-I local supplier’ may be above the L1 for the purpose of purchase preference. The margin of purchase preference shall be 20%. (f) Decisions on complaints relating to implementation of the above shall be taken by the competent authority which is empowered to look into procurement related complaints relating to the procuring entity. (g) Among all qualified bids (which includes ‘Class-I Local supplier’, ‘Class-II Local supplier’ and/or ‘Non Local supplier’), the lowest bid (as quoted in reverse auction) will be termed as L1. If L1 is ‘Class-I local supplier’, the contract for full quantity will be awarded to L1. (h) If L1 bid is not a ‘Class-I local supplier’, 50% of the order quantity shall be awarded to L1. Thereafter, the lowest bidder among the “Class-I local supplier’ will be invited to match the L1 price for the remaining 50% quantity subject to the local supplier’s quoted price falling within the margin of purchase preference, and contract for that quantity shall be awarded to such the ‘Class-I local supplier’ subject to matching the L1 price. In case such lowest eligible ‘Class-I local supplier’ fails to match the L1 price or accepts less than the offered quantity, the next higher ‘Class-I local supplier’ within the margin of purchase preference shall be invited to match the L1 price for remaining quantity and so on, and contract shall be awarded accordingly. In case some quantity is still left uncovered on local suppliers, then such balance quantity may also be ordered on the L1 bidder.

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(i) In case all class-I local suppliers are available for the captioned RFP or in any other applicable cases; the allocation shall be done as per clause 4. point 2) and clause 7.5 of this RFP:

CERTIFICATE OF LOCAL CONTENT The bidder at the time of submission of bid shall be required to provide a certificate as per Annexure-R from the statutory auditor or cost auditor of the company (in the case of companies).

Certificate from the statutory auditor or cost auditor of the company (in case of companies) or from a practicing cost accountant or practicing chartered accountant (in respect of suppliers other than companies) giving the percentage of local content, on their letterhead with Registration Number with seal to be submitted. (Annexure-R). Also bidder needs to submit self declaration as per Annexure-S.

10. Arrangements for Business continuity to the bank: The Successful Bidder agrees for the following continuity arrangements to ensure the business continuity of the Bank:

a. In the event this Agreement comes to end on account of termination or by the expiry of the term/ renewed term of the Agreement or otherwise, the Successful Bidder shall render all reasonable assistance and help to the Bank and to any new contractor engaged by the Bank, for the smooth switch over and continuity of the Services. b. In the event of failure of the Successful Bidder to render the Service, without prejudice to any other right the Bank shall have as per this Agreement, the Bank at its sole discretion may make alternative arrangements for getting the Services from any other source. And if the Bank gives a prior notice to the Successful Bidder before availing such service from any other alternative source, the Successful Bidder shall be liable to reimburse the expenses, if any incurred by the Bank in availing such services from the alternative source.

c. Bank may request for extension of validity of contract for a period up to six months

or till the finalization of alternate arrangements with in six months period. The rates

applicable for the extended period shall be the same rates finalized after Reverse

Auction under this RFP.

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11. BID FORM, PRICE SCHEDULES AND OTHER FORMATS INDEX

FORMAT

Annexure – A (PART-A) Eligibility Criteria

Annexure– B Technical Specification of VSATs

Annexure – C Compliance Statement

Annexure – D Data Sheet

Annexure –E Checklist

Annexure – F(a) Performa of Bank Guarantee Format For Bid Security

Form (Earnest Money Deposit (EMD))

Annexure – F (b) Performa of Bank guarantee for contract

performance

Annexure – F (c) Bid Form (Technical Bid)

Annexure F (d) Proposal Form (Price Proposal)

Annexure – G (a) Performa for Bill of Material (BoM)

Annexure – G (b) Performa for Bill of Material additional items

Annexure – G (c) Components for L1 Criteria

Annexure – G (d) Undertaking letter format

Annexure – G (e) Authorization letter format

Annexure – G (f) Non-Disclosure agreement.

Annexures - H Business rules and terms & conditions of reverse auction (Reverse Auction Process) H –A, H-B, H-C

Annexures - I Manufactures/Producers Authorization Form

Annexures - J Contract Form

Annexure - K Pre-Contract Integrity Pact

Annexure – L User Acceptance Test Certificate

Annexure - M Organizational Profile

Annexure - N NPA Undertaking

Annexure - O Service Support Details Form

Annexure - P UNDERTAKING FOR SUPPORT SERVICES

Annexure – Q LITIGATION CERTIFICATE

Annexure – R CERTIFICATION FOR LOCAL CONTENT

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Annexure – S Format for Self Certification regarding Local

Content (LC) for Product, Services or Works

Annexure – T Bank / Payment Details from Bidder

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Annexure – A (PART-A)

Eligibility Criteria Sr. No.

Eligibility Criteria

Document Required

Bidder’s Response [YES / NO] (enclose the proofs wherever applicable)

1 Whether the Bidder has paid Rs.50,000/- as cost of Bid? / Letter to the effect if the same has been paid while participating in the tender Ref. No. BOI/HO/IT/NW/VSAT/RFP/01-2020 Dated 16.07.2020 Procurement of VSATs under rental Model. (Organization which are fully owned by Government of India exempted for the cost of Bid i.e. Rs.50,000/- ) (The MSME bidders are exempted from depositing the bid amount of Rs. 50,000/- subject to the submission of valid and authorised copy of registration certificate and exemption certificate (if applicable) from relevant authorities they are registered with. The MSME registration certificate submitted must be valid as on bid submission date.)

Demand Draft

2 Whether the Bidder has submitted EMD Amount? (The MSME bidders alone are exempted from submitting the Earnest Money Deposit of Rs. 1,00,00,000/- subject to the submission of valid and authorised copy of registration certificate and exemption certificate (if applicable) from relevant authorities they are registered with. The MSME registration certificate submitted must be valid as on bid submission date.)

Bank Guarantee

3 Whether softcopy of Technical bid submitted?

CD/DVD

4 Bidder must have been in existence in business for a period of last 5 years (as on RFP date) in india and must be registered in India? In case of MSME bidders, the prior experience and prior turnover conditions will be relaxed as per the MSME relaxation norms

Certificate of Registration/Incorporation MOA/AOA to be attached

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from Ministry of Finance, Government of India.

5 Bidder to provide information that any of its subsidiary or associate or holding company or companies having common director/s or companies in the same group of promoters/management or partnership firms/ LLPs having common partners has not participated in the bid process.

Letter of confirmation (self-certified letter signed by authorized official of the bidder) to be attached.

6 Has the Bidder installed minimum of 10,000 VSATs on their own hub in India? The bidder shall enclose the WPC report duly acknowledged by WPC Officials with seal, signature date and a letter from OEM In case of MSME bidders, the prior experience and prior turnover conditions will be relaxed as per the MSME relaxation norms from Ministry of Finance, Government of India.

Enclose the WPC report duly acknowledged by WPC Officials with seal, signature date and a letter from OEM

7 Whether the Bidder has their own operational hub for all the products quoted with a requisite Wireless Planning Co- ordination (WPC)/Network Operation and Control Center (NOCC) clearance for the network?

A copy of the license issued by competent authority is to be submitted.

8 Is the bidder operating from India? Certificate of Registration/Incorporation

MOA/AOA to be attached

9 The bidder and Consortium partner (in case of consortium), both should be registered company in India as per Companies Act 1956 / 2013. The Certificate of Incorporation issued by Registrar of Companies are required to be submitted along with the technical bid.

Certificate of Registration/Incorporation MOA/AOA to be attached

10 Whether the bidder’s office is in India and one of their offices is preferably in Mumbai?

Self-declaration letter

11 Whether the bidder has operations with valid commercial shared license for KU Band technology and Extended-C band technology?

A copy of the valid license is to be submitted.

12 The bidder and Consortium partner (in case of consortium), both must submit a detailed statement of facts and profile of their company including year of commencement of business, Internet site details and name

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and title of the authorized signatory for their bid and their contact numbers and e-mail address.

13 The Bidder and the Consortium Partner ( in case of consortium) together must have minimum annual turnover of Rs. 100 Crores (from Indian operations only) for each of the last three (3) financial years 2016-17, 2017-18 and 2018-19.

In case of MSME bidders, the prior

experience and prior turnover conditions will

be relaxed as per the MSME relaxation

norms from Ministry of Finance, Government

of India.

(Certified / Audited

Balance Sheets and

P&L statements for

last 3 years i.e.

2016-17, 2017-18

and 2018-19 should

be submitted in

support of the

turnover.) Certified

letter from the

Chartered

Accountant. The CA

certificate in this

regard should be

without any riders or

qualification.

14 The Bidder and the Consortium Partner ( in case of consortium), together should report positive net worth during these three financial years as mentioned above. In case of MSME bidders, the prior experience and prior turnover conditions will be relaxed as per the MSME relaxation norms from Ministry of Finance, Government of India.

Certified / Audited Balance Sheets and P&L statements for last 3 years 2016-17, 2017-18 and 2018-19 should be submitted in support of the profitability.) Certified letter from the Chartered Accountant. The CA certificate in this regard should be without any riders or qualification. (Organizations which are fully owned by Government of India are exempted for this clause.

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15 Whether the bidder has installed a minimum of 500 VSATs for any single Financial organization (PSU bank or PSU insurance company only) using the same kind of application having pan – India presence In case of MSME bidders, the prior experience and prior turnover conditions will be relaxed as per the MSME relaxation norms from Ministry of Finance, Government of India.

Supporting documents (e.g. Installation certificate, Acceptance certificate, letter of commissioning etc from the buyer) should be submitted along with bid.

16 The bidder should have branch/service

centres / franchises at Mumbai and

Bengaluru in India.

Self-certified letter signed by authorized official of the OEM containing list of branch / service centre / franchises with full details of Name, Address / Telephone Numbers should be attached.

17 Bidder should have their own NOC facility which should be in existence from last 3 years in India and should be valid till the validity of this project term. In case of MSME bidders, the prior experience and prior turnover conditions will be relaxed as per the MSME relaxation norms from Ministry of Finance, Government of India.

Submit the declaration.

18 Bidder and the Consortium Partner (in case of consortium) should not have been blacklisted and insolvent by any Government organization or PSU in past.

Bidder & the consortium partner should submit the declaration with the Bid.

19 Bidder should not has been debarred by any procuring entity for violation of Make In India orders. Bidder shall not be eligible for preference under Make In India orders for procurement for the duration of the debarment (refer clause 9.29 of RFP).

Bidder & the consortium partner should submit the declaration with the Bid.

20 Bidder and the Consortium Partner (in case of consortium) must have satisfactorily conducted bank accounts for last one year.

Bidder the Consortium Partner shall furnish the undertaking, details of his bank

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accounts and certificates from his banks regarding satisfactory conduct of bank accounts, along with the technical bid.

21 Bidder and the Consortium Partner (in case of consortium) must submit Pre-Contract Integrity Pact as per Annexure – K

22 The bidder and the Consortium Partner (in case of consortium) should not be involved in any litigation which threatens solvency of company.

Bidder and the Consortium Partner must submit certificate, provided by the chartered accountant/statutory auditor, as per Annexure- Q

23 Bidder should have a back-to-back agreement with consortium partner (in case of consortium) during the currency of contract to ensure that the total solution proposed in the response of this RFP is a turnkey solution/project.

Bidder to submit the copies of their contracts with consortium partner

Bids, which are not meeting the above criteria, shall not be considered for further

evaluation and bids will be rejected.

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Annexure-B

Technical Specification of VSATs

A. The Remote Extended-C Band VSATs shall have the following specifications.

Technical Specifications Compliance (Y/N)

1. Technology: - Since the network is planned to have Ext-C Band, it is essential that Service Provider should have Ext-C Band services operational in India. The following document should be enclosed along with technical bids ●VSAT License from DOT ●Type of Service ●DOT Clearance for VSAT Equipment ●Customer Testimonials

2. NMS Availability:-The service provider‟s NMS must be capable of automatically detecting the failure/down of individual VSAT in real time and initiating corrective actions and generate the uptime reports of individual VSAT.

3. Antenna Specification, Physical Interface, and Operating specification of IDU: - The remote ATM/Branch sites shall be connected to Bank Primary Data Centre Mumbai/DR site Delhi using VSATs on Ext-C Band technology. A remote site shall have a small Outdoor Antenna- 2.4 meter for Ext-C Band VSAT. The bidder will mention the number of ports available on the IDU, port speed, security features of IDU and other operational features (like power consumption etc.). The IDU should be of latest in specification, robust in operation and best in market.

4. Features of ODU:-The bidder will specify all the features of ODU will be used in the VSAT solution. The ODU should be latest of latest specification and best in market.

5. VSAT Operational/Hardware Parameters:- The bidder will provide details/ solution document for all the VSAT operational/Hardware parameters like Operating Frequency Bands, wear and tear parameter of VSAT hardware, operating parameter of VSAT hardware. Lifetime of VSAT hardware etc along with their value which are required for operationalisation and efficient working of VSAT. If case bidder fails to comply with these parameters, bank will take strict action which may also include termination of contract or revoking of Bank Guarantee or Both.

6. Dedicated Bandwidth:-The bandwidth procured by Bank should be dedicated bandwidth to be made available to all the locations in 24*7*365 basis.

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7. Security Feature:-The Bidder should mention the type of security features adopted i.e. Type of secured encryption standard/algo used and its compliance with industry encryption standards to ensure the end to end data security i.e. from Branches/ATMs till Bank‟s Data Centers at Mumbai and at Delhi. The encryption standard used should support advance VPN (virtual private network).

Routing protocol: Please mention the name of routing protocols supported (to achieve auto failover)

B. The Remote KU Band VSATs shall have the following specifications.

Description Specifications Compliance(Y/N)

I. In-Door Unit (IDU)

1. In Route

a) In route data rate capability

up to 2.0 Mbps without any modification

b) Modulation QPSK with Turbo/GMSK or any other modulation without sacrificing performance

c) In route Access FTDMA / MFTDMA

d) Bit Rate Error (BER)

Better than 1 X 10–7

2. Out Route

a) Out Route Data Rate

Up to 80 Mbps

b) Out Route Format

DVB-s or DVB-s2 or higher / MPEG 2 transport stream (ISO / IEC 13818)/OFDM (Without any performance degrade)

c) Modulation QPSK or better

d) Bit Rate Error (BER)

Better than 1 X 10-7

Physical Interface

a) No. of Ethernet ports

One

b) Port Speed 10 / 100 Mbps

c) Data Transport Protocols

TCP/IP and UDP, TCP acceleration

4. Other essential Features

a) The IDU shall support

Packet Filtering, TCP spoofing, IPv4 & IPv6 both, QoS on both inbound and outbound

b) Access Scheme on Inbound

Guaranteed Bandwidth, Bandwidth on demand, Slotted Aloha, Mix of these

II.Antenna

a) Antenna Size (Diameter)

Antenna Size (Diameter) Minimum and maximum 1/1.2 (+/- 5%) meters

b) Mount Type Non-Penetrating mount, Elevation over Azimuth

c) Type of Feed Offset feed

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d) Operating frequency

To be specified

e) Tx Gain (Mid Band)

43.0 dBi

f) Rx Gain (Mid Band)

41.5 dBi

g) Antenna Adjustment Range

In Azimuth- 0 to 360 Continuous Fine In Elevation – 5 to 90 continuous

h) Wind condition : a) Operational – 80 Kmph b) Survival – 200 Kmph

i) Reflector Material Made of SMC material or any other equivalent material

III. Outdoor unit specifications

1. BUC

a) Power output

Minimum 2 Watts. Power should be adjustable to counter rain-fade effect during rainy days to maintain the quality of communication.

b) Transmit output frequency

14.00 – 14.50 GHz

c) Receive (Input) Frequency

950 to 1450 MHz, L band

d) DC Power requirement

From IDU

LNB

a) Receive Frequency 10.95 to 12.75 GHz

b) Output Frequency 930 to 1700 MHz

c) DC power requirement From IDU

3. Environmental specification of ODU

Temperature Range -5 to + 50 C (operating)

-20 to + 70 C (storage)

Humidity 95% RH Non Condensing at 0 degree C to 40 degree C

Irrespective of how all the above mentioned features are controlled within the system, the entire solution should work without any performance degrade, from remote site to our Data Center and vice versa

Round Trip Latency The round trip latency i.e Bank DC or DR site to Remote location or vice versa should not be more then 650ms on no load condition

Routing protocol Please mention the name of routing protocols supported (to achieve auto failover)

Bidder shall ensure the following:

1. Designing and implementing of the Ku Band & Extended-C Band VSAT

based IP Wide Area Network connecting the Bank’s Data Centre (DC) for

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RRB and Domestic branches at Mumbai and RRB and Domestic branches DR site at Bangalore and its branches / locations in a Star Topology.

2. The Bandwidth requirement specified is the estimated throughput and it will be the responsibility of the bidder to facilitate this throughput.

3. Integrating the VSAT links and backhaul connectivity within the existing network of the bank so as to have cohesive behaviour of the network as well as the other equipment / systems installed in the network including the network management.

4. Management of the installed network using network management software from the bidder’s hub.

5. Completing all legal and regulatory formalities required for installation, integration and operation of the services offered.

6. As per clause 5.29 of this RFP, Onsite network management team of the bidder at the DC of Bank for proactive monitoring and trouble shooting of any issues that might arise in connection with VSAT network.

7. The bidder should carry out all civil works related to the installation of antenna of VSATs at all the locations ordered.

8. Each remote site is provided with one IP phone and the IP phone should work on the VSAT network by allocating bandwidth dynamically to the respective remote site from the committed bandwidth as and when the IP phone is used by the respective sites, without any performance degrade for any of the remote sites.

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Annexure-C Compliance Statement

We certify that except for the following deviations, we agree to abide by all other clauses, terms, conditions and specifications mentioned in the RFP.

Main RFP / Annexure No.

Clause / Sub Clause No.

Deviation Specific Page no. of the Response

Place: Date: Signature of Authorized signatory with seal

Note: If there are no deviations the bidder has to give his response by writing ‘NIL’ in the statement. If no deviations are mentioned in Annexure C it shall be deemed that there is no deviation, irrespective of the fact whether any mention in the bid document anywhere

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ANNEXURE – D DATA SHEET

The bidder shall furnish the details asked for and strike off the option not offered in the column "Data". The bidder shall indicate the page no. at which the details asked below are furnished, otherwise bid is liable for rejection.

Sr No

Clause Referred

Particulars Data (to be furnished by the bidder)

Page No. at which details are enclosed

1. 1.2 & 2.5 Cost of RFP ( If copy of RFP is downloaded from the Bank’s Website) & EMD Details:

2. 3.3 Bid Authenticated by Name of the Person: Title and Seal Address of the office from where Bid is Submitted: Authorized representative from Mumbai Office for interacting with Bank: Address of the office where order has to be placed, if released:

3. 3.5 Company Details Statement of facts and profile of the company Year of commencement of business Internet site name Contact numbers and e-mail address of authorized signatory

4. 5.15&5.16 Site preparation work required 5. 5.15&5.16 Space and facilities required 6. 9.5 Validity of the bid (min of 12 months)

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7. 9.7 Warranty Period for 12 months 12 Months from the date of acceptanc e by the Bank

8. 9.9 Uptime (during Warranty and AMC, if contracted)

---- %

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ANNEXURE – E CHECKLIST The bidder shall confirm whether following are submitted in their bid. The bidder shall indicate the page no. at which the details asked below are furnished, otherwise, bid is liable for rejection.

Sr. No.

DETAILS SUBMITTED

(Yes/No)

Page No. at which details are enclosed

1.

Technical Solutions given in Technical bid and price/rate/ cost estimate/price performance figures/cost benefit analysis etc given in price bid only (Annexure – G (a), Annexure – G (b) and Annexure – G (c))

2. Bids in two parts in English, sealed and super scribed (2 copies- one original and one photocopy)

3. Bid is filed in proper capacity files. Original and copies are filed in separate files. Photocopy is complete.

4.

Cost of RFP ( non-refundable), if downloaded from the Bank’s Website & EMD Submitted in Qualifying & Technical BID (Part- A)

5. Technical Specification of VSATs submitted as per Annexure-B

6. Duly filled and signed compliance statement in Annexure-C

7. Duly filled Data sheet in Annexure- D

8. Soft Copy of Technical bid in MSWORD /MS – Excel format submitted

9. Bids Submitted as per clause 3.2

10.

Whether the Bid is authenticated by authorized person. Please submit Power of Attorney document. Bidder and consortium partner (in case of consortium) should submit the power of attorney documents.

11. Address of Office on which order has to be placed

12. All the pages are numbered properly

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13.

All pages are authenticated by sign and seal (Full signature to be affixed and not initials). Erasures/Overwriting/Cutting/Correcti ons authenticated Certification/Undertaking is authenticated.

14. Bid Form submitted with Technical Bid as per Annexure – F (c)

15. Proposal Form submitted with Price Bid as per Annexure F (d)

16. Organisational profile of bidder and consortium partner (in case of consortium) as per Annexure-M

17.

The Annual Report and Audited Balance Sheet, Company details and Capabilities submitted as per RFP by bidder and consortium partner (in case of consortium)

18. Ownership certificate submitted by bidder and consortium partner (in case of consortium)

19. Details of service support and response time as per this RFP

20. Price bid as per the clause submitted

21.

Non-Disclosure Agreement as per Annexure – G (f) Non Disclosure Agreement on bidder’s behalf as well as consortium partner, its employees / Agents

22. Price for AMC to be included in the price bid and confirm that there is no hidden cost

23. Whether replica of price Bid is enclosed in Technical Bid masking Price

24. Validity of the bid for 12 months mentioned.

25. Conformity to eligibility criteria per Annexure-A submitted

26. Undertaking for support services as per Annexure-P submitted

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27. Support offered for 5 years on 24 hours basis on 365 day. (i.e. 24 * 7 basis)

28.

Call log in Procedure, Preventive and Break down/Corrective Maintenance during warranty and AMC

29. Network Disaster Recovery / Business Continuity Plan to be submitted by bidder in case of Primary HUB get down.

30. Complete Project Plan 31. Manufacturers'/Producers’

Authorization Form as per Annexure – I

32. Integrity Pact submitted as per Annexure – K by bidder and consortium partner (in case of consortium)

33. Service Support Details Form as per Annexure-O

34. Undertaking letter format as per Annexure – G (d)

35. NPA Undertaking letter as per Annexure-N by bidder and consortium partner (in case of consortium)

36. AMC for a minimum period of 4 years after 1 year warranty offered

37. Undertaking regarding 5 years (1 year warranty + 4 years AMC support along with technical Bid)

38. Litigation certificate as per format Annexure – Q

39. Certification for local content as per format Annexure – R

40. Format for Self Certification regarding Local Content (LC) for Product, Services or Works as per Annexure-S

40. Bank / Payment Details from Bidder as per Annexure-T

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Annexure – F (a)

Performa of Bank Guarantee Format For Bid Security Form (Earnest Money Deposit (EMD))

BID SECURITY FORM

Whereas ...........................(hereinafter called “the Bidder”) has submitted its Bid dated

...................... (date of submission of Bid) for the supply of ........................ (name

and/or description of the Products/system) (hereinafter called “the Bid”).

KNOW ALL PEOPLE by these presents that WE..................... (name of bank) of

.................. (name of country), having our registered office at ......... (address of bank)

(hereinafter called “the Bank”), are bound unto ............................. (name of

Purchaser) (hereinafter called “the Purchaser”) in the sum of for

which payment well and truly to be made to the said Purchaser, the Bank binds

itself, its successors, and assigns by these presents. Sealed with the Common

Seal of the said Bank this day of 2020.

THE CONDITIONS of this obligation are:

1. If the Bidder withdraws its Bid during the period of Bid validity specified by the Bidder on the Bid Form; or

2. If the Bidder, having been notified of the acceptance of its Bid by the Purchaser during the period of Bid validity:

(a) fails or refuses to execute the Contract Form if required; or

(b) fails or refuses to furnish the performance security, in accordance with the Instruction to Bidders.

We undertake to pay the Purchaser up to the above amount upon receipt of its first written demand, without the Purchaser having to substantiate its demand, provided that in its demand the Purchaser will note that the amount claimed by it is due to it, owing to the occurrence of one or both of the two conditions, specifying the occurred condition or conditions.

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This guarantee will remain in force up to and including 6 months after the period of the Bid validity, i.e. up to , and any demand in respect thereof should reach the Bank not later than the above date.

................................... (Signature of the Bidder’s Bank) Note: Presence of restrictive clauses in the Bid Security Form

such as suit filed clause/clause requiring the Purchaser to

initiate action to enforce the claim etc., will render the Bid

non-responsive.

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Annexure – F (b)

Performa of Bank guarantee for contract performance

PERFORMANCE SECURITY FORM

Bank Guarantee No. ….. Date: …………. Issued by…….. To, Bank of India (As per RFP)…..……. ………………………. WHEREAS…………………………………………., having its registered office at…………………..…………………………… (hereinafter called the “Service Provider") has undertaken, in pursuance of your RFP Reference No. Ref: ………………….Dated …………….. for the Procurement of VSATs on Rental Basis for Domestic and RRB Branches (hereinafter called "the Contract"). 2. AND WHEREAS it has been stipulated by you in the said Contract that the

Service Provider shall furnish you with a Bank Guarantee by a recognized Bank for

the sum of Rs.………. as security for compliance with the Service Provider’s

performance obligations in accordance with the said Contract.

3. AND WHEREAS we ………………………………having our Head Office at…………….. and a Branch office at……………………… at the request of the Service Provider issue this Guarantee in your favour guaranteeing the due performance of the Service Provider of the said Contract. 4. We ………………………. Bank hereby agree and affirm that we are Guarantors and responsible to you, on behalf of the Service Provider, up to a sum of Rs … ( Rupees in words) and we undertake to pay you the said amounts without demur or objection, upon your first written demand declaring the Service Provider to be in default under the said Contract. We shall pay the said amounts without cavil or argument as aforesaid, without needing to prove or to show grounds or reasons for your demand or the sum specified therein. 5. We undertake to pay you any money so demanded notwithstanding any dispute or disputes raised by the Service Provider in any suit or proceeding pending

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before any Court or Tribunal relating thereto our liability under this present being absolute and unequivocal. 6. We,_______________________ (indicate the name of bank) further agree that the guarantee herein contained shall remain in full force and effect during the period that would be taken for the performance of the said Contract and that it shall continue to be enforceable till all the dues of the Bank of India under or by virtue of the said Contract have been fully paid and its claims satisfied or discharged or till Bank of India certifies that the terms and conditions of the said Contract have been fully and properly carried out by the said Service Provider and accordingly discharges this guarantee. This Guarantee shall be valid up to………. and unless a demand or claim under this guarantee is made on us in writing on or before the……. +6 months we shall be discharged from all liability under this guarantee thereafter. 7. We, ________________________ (indicate the name of bank) further agree with Bank of India that Bank of India shall have the fullest liberty without our consent and without affecting in any manner our obligations hereunder to vary any of the terms and conditions of the said Contract or to extend time of performance by the said Service Provider from time to time or to postpone for any time or from time to time any of the powers exercisable by Bank of India against the said Service Provider and to forbear or enforce any of the terms and conditions relating to the said Contract and we shall not be relieved from our liability by reason of any such variation, or extension being granted to the said Service Provider or for any forbearance, act or omission on the part of Bank of India or any indulgence by the Bank of India to the said Service Provider or by any such matter or thing whatsoever which under the law relating to sureties would, but for this provision, have effect of so relieving us. 8. This guarantee will not be discharged due to the change in our constitution or of the Service Provider. 9. We, ________________________________________ (indicate the name of bank) lastly undertake not to revoke this guarantee during its currency. Executed at……………… on this the …………………. Day of ………………………. Signature and Seal of Guarantors (Service Provider’s Bank) .................................................................... Date.................................................... .................................................................... Address: .....................................................

....................................................................

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Annexure F(c )

BID FORM (TECHNICAL BID) (To be included in Technical Bid Envelope)

Date:..............................

To: Bank of India, Information Technology Department, 8th Floor, Star House 2, C-5, G-Block, Bandra Kurla Complex Bandra (East), Mumbai-400 051.

Gentlemen: Reg.: Procurement of VSATs on Rental Basis

Ref: Your Ref No. BOI/HO/IT/NW/VSAT/RFP/01-2020 Dated 16.07.2020 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Having examined the Bidding Documents, the receipt of which is hereby duly acknowledged, we, the undersigned, offer to supply, deliver, install and maintain/manage Ku Band VSATs, Extended-C Band VSATs and bandwidth on Rental basis, in conformity with the said Bidding documents.

We undertake, if our Bid is accepted, to deliver, install and commission the Solution in accordance with the delivery schedule specified in the Schedule of Requirements.

If our Bid is accepted, we will obtain the guarantee of a bank in a sum equivalent to 10 percent of the Contract Price for the due performance of the Contract, in the form prescribed by the Bank. We agree to abide by the Bid and the rates quoted therein for the orders awarded by the Bank up to the period prescribed in the Bid, which shall remain binding upon us.

Until a formal contract is prepared and executed, this Bid, together with your written acceptance thereof and your notification of award, shall constitute a binding Contract between us.

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We undertake that, in competing for (and, if the award is made to us, in executing) the above contract, we will strictly observe the laws against fraud and corruption in force in India namely “Prevention of Corruption Act 1988”.

We understand that you are not bound to accept the lowest or any Bid you

may receive. Dated this ....... day of .. 2020

(Signature) (Name) (In the capacity of)

Duly authorised to sign Bid for and on behalf of

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Annexure F (d)

PROPOSAL FORM (PRICE PROPOSAL) (To be included in Price Proposal Envelope)

To:

Bank of India, Information Technology Department, 8th Floor , Star House 2, C-5, G-Block, Bandra Kurla Complex Bandra (East), Mumbai-400 051.

Gentlemen

Reg.: Procurement of VSATs on Rental Basis Ref: No. BOI/HO/IT/NW/VSAT/RFP/01-2020 Dated 16.07.2020

--------------------------------------------------------------------------------------------- Having examined the Bidding Documents, the receipt of which is hereby duly acknowledged, we, the undersigned, offer to supply, deliver, install and maintain/manage Ku Band VSATs, Extended-C Band and bandwidth on Rental basis, in conformity with the said Bidding documents for the sum of ...................………….. (Total Proposal amount in words and figures) or such other sums as may be ascertained in accordance with the Schedule of Prices attached herewith and made part of this Proposal. (To be modified suitably to contain the details of all items under this RFP and its prices)

We undertake, if our Proposal is accepted, to deliver, install and commission the system, in accordance with the delivery schedule specified in the Schedule of Requirements. We agree to abide by the Bid and the rates quoted therein for the orders awarded by the Bank up to the period prescribed in the Bid, which shall remain binding upon us.

Until a formal contract is prepared and executed, this Proposal, together with your written acceptance thereof and your notification of award/Purchase order, shall constitute a binding Contract between us.

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We undertake that, in competing for (and, if the award is made to us, in executing) the above contract, we will strictly observe the laws against fraud and corruption in force in India namely “Prevention of Corruption Act 1988”.

We understand that you are not bound to accept the lowest or any Proposal you may receive and you may reject all or any bid.

Dated this ....... day of ....................... 2020

(Signature) (in the capacity of)

Duly authorized to sign Proposal for and on behalf of

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Annexure – G (a)

(Please note Annexure G (a), G (b) & G (c) should be submitted with price quotes.

Otherwise the bid is liable for rejection)

1). VSAT for Domestic & RRB Branches/Offices

Table-1 (A) : Domestic Branches/Offices (KU Band) (Amount in Rs.)

VSAT Description Quantity (A)

Monthly charges for VSAT bandwidth per site

(B)

Monthly rental of

VSAT Hardware per site

(C)

Total rental per site per month (D=B+C)

Total Cost (E=A*D*12)

(12 Months)

Total Charges (F=E*5) (5 years)

Type 1- 2 Mbps(Uplink:512kbps Downlink- 2 Mbps) Concentration Ratio (1:2)

89


1017

Type 3- 4 Mbps(Uplink:1 mbps Downlink- 4 Mbps) Concentration Ratio (1:2)

1

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Type 4- 4 Mbps(Uplink:1 Mbps Downlink- 4Mbps) Concentration Ratio (1:10)

1

Type 5- 1 Mbps(Uplink:512 Kbps Downlink- 1 Mbps) Concentration Ratio (1:2)

1


1

Total 1110 (i)

Note: All price quoted should be inclusive of all taxes as per clause 6 and clause 9.6 of this RFP Items which attract Goods & Service tax to be mentioned specifically. TDS shall be deducted wherever applicable.

Table-1 (B) : Domestic Branches/Offices (Extended-C Band)

(Amount in Rs.)


Monthly charges for VSAT bandwidth per site

(B)

Monthly rental of


(C)



(12 Months)


Type 7- 2 Mbps(Uplink:512kb

1

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ps Downlink- 2 Mbps) Concentration Ratio (1:2)


1

Total 2 (ii)

Table-2 : RRB Branches/Offices (KU Band)

(Amount in Rs.)


Monthly VSAT

bandwidth

Charges per site

(B)

Monthly rental of


(C)



(12 Months)



393

Type 2- 2 Mbps(Uplink:512kbps Downlink- 2 Mbps)

1540

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Concentration Ratio (1:10)

Type 3- 4 Mbps(Uplink:1 mbps Downlink- 4 Mbps) Concentration Ratio (1:2)

1

Type 4- 4 Mbps(Uplink:1 Mbps Downlink- 4Mbps) Concentration Ratio (1:10)

1


1


1

Total

1937 (iii)

Note: 1. All price quoted should be inclusive of all taxes as per clause 6 and clause 9.6 of this RFP Items which attract Goods & Service tax to be mentioned specifically. TDS shall be deducted wherever applicable.

2. Price quoted in column ‘B’ and column ‘C’ of above mentioned Table-1 (A), Table-1 (B) and

Table-2 should be same for same Type of VSAT.

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3. The quantity mentioned in above tables Table-1 (A), Table-1 (B) and Table-2 is only indicative and for the purpose of deriving the Total Cost for determining the L1 bidder. The actual quantity of any item ordered may vary according to the requirement of the Bank. In addition to the initial Order placed, Bank may place subsequent orders for any item, if required, at any time during the contract period within 2 years from the date of initial order, at the unit rate finalized after Reverse Auction.

4. Bank is not bound to place any minimum order for any item. Bidder shall execute whatever minimum quantity ordered by Bank or RRBs under the RFP.

Signature of Authorized Signatory (NAME AND DESIGNATION) Place : For and On behalf of _______________________________ Date : Seal of Company:

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Annexure – G (b) – Price Bid additional items

Bill of Material (BoM) (Please note Annexure G (a) & G (b) should be submitted with price quotes. Otherwise the

bid is liable for rejection) (Amount in Rs.)

Sr. No.

Description Unit Price (A)

Price for 1000 Units (B=A*1000)

1 Site survey charges per visit (applicable only when De-installation/Re-installation is done and NOT applicable during initial site survey/installation/subsequent trouble shooting/preventive maintenance visits.

2 Charges for De-installation of existing VSAT (ODU+IDU)

3 Charges for Re-installation of existing VSAT in another site(ODU+IDU)

4 Charges for De-installation of existing VSAT Out Door Unit Only

5 Charges for Re-installation of existing VSAT Out Door Unit Only at other location.

6 Charges for De-installation of existing VSAT In Door Unit Only

7 Charges for Re-installation of existing VSAT In Door Unit Only at other location.

8 Packing & Freight charges from one site to another site within the state

9 Packing & Freight charges from one site to another site (from one state to another state)

10 Monkey cage charges (inclusive of equipment cost, installation cost and maintenance cost for five years)

Total (iv)

Other Items: Note: 1. All price quoted should be inclusive of all taxes as per clause 6 and clause 9.6 of this RFP Items which attract Goods & Service tax to be mentioned specifically. TDS shall be deducted wherever applicable. 2.The no of units under shifting activity/monkey cage may vary as per bank requirements. 3. 1000 units quoted above are for evaluation purpose only. The bank will place order based on actual requirement of shifting and other requirements, total number of 1000 may not be utilized and bank may place order for any less or more no of shifting activity/monkey cage as per the Bank’s requirement.

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4. The quantity mentioned in above is only indicative and for the purpose of deriving the Total Cost for determining the L1 bidder. The actual quantity of any item ordered may vary according to the requirement of the Bank. Bank may place orders for any item, if required, at any time during the contract period, at the unit rate finalized after Reverse Auction. Bank is not bound to place any minimum order for any item. Signature of Authorized Signatory (NAME AND DESIGNATION) Place : For and On behalf of _______________________________ Date : Seal of Company:

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Annexure – G (c) Components for L1 Criteria

Sr. No. Name of the Items TOTAL "Rs."

1 VSAT charges for Domestic Branches/Offices as per Annexure G (a) Table-1 (A) (KU Band)

(i)

2 VSAT charges for Domestic Branches/Offices as per Annexure G (a) Table-1 (B) (Extended-C Band)

(ii)

3 VSAT charges for RRB Branches/Offices as per Annexure G (a) Table-2 (KU Band)

(iii)

4 Additional Item Charges as per Annexure G(b)

(iv)

Total (L1)

(i) + (ii) + (iii)+(iv)

THE SELECTED BIDDER SHALL FURNISH THE BREAK UP OF THE FIGURE QUOTED IN THE REVERSE AUCTION PROCESS AS PER THIS RFP WITHIN THE STIPULATED TIME. The selected bidder shall furnish the breakup of the figure quoted in the reverse auction process as per this RFP within the stipulated time. All the vendors should note that they have to quote for all the components as mentioned above. L-1 will be evaluated based on all the above mentioned components only. Signature of Authorized Signatory (NAME AND DESIGNATION) Place : For and On behalf of _______________________________ Date : Seal of Company:

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Annexure – G (d) Undertaking letter format

Offer Reference No: Date: To The General Manager Bank of India, Information Technology Department, 8th Floor , Star House 2, C-5, G-Block, Bandra Kurla Complex Bandra (East), Mumbai-400 051. Dear Sir,

Sub: VSAT-Procurement Ref No. BOI/HO/IT/NW/VSAT/RFP/01-2020 Dated 16.07.2020

---------------------------------------------------------------------------- We, the undersigned, as a bidder, having examined the complete RFP document (along with its annexure) including all addendum/amendment floated by Bank of India pertaining to this RFP, do hereby offer to VSAT-Procurement in full conformity of your requirements as elaborated in above said RFP for the amounts mentioned by us in the Price Bid or such other sums as may be agreed to between us and we hereby unconditionally accept all the terms and conditions stipulated in this RFP. We agree to abide by our Offer for a period of 12 months from the date of last day of Bid submission and it shall remain binding upon us and may be accepted by the Bank at any time before the expiration of this period. Until a formal contract is prepared and executed, this offer together with the Bank’s notification of award by means of order shall constitute a binding contract between us. We undertake, if our Bid is accepted, to provide Contract Performance Guarantee, and other Guarantees as mentioned in RFP and in the amounts and within the times stipulated in the RFP. We also undertake, if our bid is accepted, to provide technical consultancy and guidance for successful operation of the VSATs and its expansion in future by the bank as per clause 5.9 of this RFP. We understand that the Bank may reject any or all of the offers without assigning any reason whatsoever. We understand that you are not bound to accept the lowest or any bid you may receive. Yours faithfully, Signature of Authorized Signatory (NAME AND DESIGNATION) Place : For and On behalf of _______________________________ Date : Seal of Company:

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Annexure – G (e) Authorization letter format

To The General Manager Bank of India, Information Technology Department, 8th Floor , Star House 2, C-5, G-Block, Bandra Kurla Complex Bandra (East), Mumbai-400 051. Email: [email protected] Dear Sir, SUB: Authorization Letter for attending the Bid Opening Ref No. BOI/HO/IT/NW/VSAT/RFP/01-2020 Dated 16.07.2020 This has reference to your above RFP for VSAT-Procurement. Mr /Miss /Mrs _______________ ______________________________ is hereby authorized to attend the bid opening of the above RFP _______________ DT: _____________ on _____________ on behalf of our organization. The specimen signature is attested below: _________________________________ Specimen Signature of Representative __________________________________ _________________________________ Signature of Authorizing Authority Signature of Attesting Authdority ________________________________ Name of Authorizing Authority


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Annexure – G (f) NON-DISCLOSURE AGREEMENT

RFP Ref. No. BOI/HO/IT/NW/VSAT/RFP/01-2020 Dated 16.07.2020

WHEREAS, we, ________________________________________, having Registered Office at __________________________________, hereinafter referred to as the COMPANY, are agreeable to offering the VSAT-Procurement and services to Bank of India, having its registered office at Star House, C-5, G Block, Bandra Kurla Complex, Mumbai – 400 051, hereinafter referred to as the BANK and, WHEREAS, the COMPANY understands that the information regarding the Bank’s VSAT-Procurement and Services shared by the BANK in their Request for Proposal is confidential and/or proprietary to the BANK, and

WHEREAS, the COMPANY understands that in the course of submission of the offer for the said VSAT-Procurement and Services and/or in the aftermath thereof, it may be necessary that the COMPANY may perform certain jobs/duties on the Bank’s properties and/or have access to certain plans, documents, approvals or information of the BANK; NOW THEREFORE, in consideration of the foregoing, the COMPANY agrees to all of the following conditions, in order to induce the BANK to grant the COMPANY specific access to the BANK’s property/information. The COMPANY will not publish or disclose to others, nor, use in any services that the COMPANY performs for others, any confidential or proprietary information belonging to the BANK, unless the COMPANY has first obtained the BANK’s written authorization to do so; The COMPANY agrees that notes, specifications, designs, memoranda and other data shared by the BANK or, prepared or produced by the COMPANY for the purpose of submitting the offer to the BANK for the said VSAT-Procurement and Services, will not be disclosed to during or subsequent to submission of the offer to the BANK, to anyone outside the BANK. The COMPANY shall not, without the BANK’s written consent, disclose the contents of this Request for Proposal (Bid) or any provision thereof, or any specification, plan, pattern, sample or information (to be) furnished by or on behalf of the BANK in connection therewith, to any person(s) other than those employed/engaged by the COMPANY for the purpose of submitting the offer to the BANK and/or for the performance of the Contract in the aftermath. Disclosure to any employed/engaged person(s) shall be made in confidence and shall extend only so far as necessary for the purposes of such performance.

Authorized Signatory Name: Designation: Office Seal:

Place Date:

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Annexure - H BUSINESS RULES AND TERMS & CONDITIONS OF REVERSE AUCTION

Reverse Auction event will be carried out among the Technically Qualified Bidders, for providing opportunity to the Bidders, to quote the price dynamically, for the procurement for which RFP is floated. Definitions: 1) “Bank” means Bank of India. 2) “Service Provider” means the third party agency / company who has been selected by the Bank for conducting Reverse Auction. 3) “L1” means the Bidder who has quoted lowest price in the Reverse Auction process. 4) “L2” means the Bidder who has quoted second lowest price in the Reverse Auction process.

A) Eligibility of Bidders to participate in Reverse Auction: 1) Bidders who are technically qualified in terms of the relative Terms & Conditions of the RFP and accept the Business Rules, Terms & conditions of Reversion Auction and submit the undertakings as per Annexure-H(A), can only participate in Reverse Auction related to the procurement for which RFP is floated. Bidders not submitting the above undertaking or submitting with deviations / amendments thereto, will be disqualified from further evaluation / participation in the process of relevant procurement. 2) Bidders should ensure that they have valid digital certificate well in advance to participate in the Reverse Auction. Bank and / or Service Provider will not be responsible in case Bidder could not participate in Reverse Auction due to non-availability of valid digital certificate. B) Training: 1) Bank will engage the services of Service Provider to provide necessary training to representatives of all eligible Bidders for participation in Reverse Auction. All rules & procedure related to Reverse Auction will be explained during the training. 2) Date, Time, Venue etc. of training will be advised at appropriate time. 3) Eligible Bidder / his authorized nominee has to attend the training as per the schedule and at the specified venue at the Bidder’s own cost. 4) No request from the Bidders for change in training schedule and/or venue will be entertained.

5) However, Bank reserves the right to postpone / change / cancel the training schedule, for whatsoever reasons, without assigning any reasons therefor, even after its communication to eligible Bidders.

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6) Any Bidder not participating in the training process will do so at his own risk. C) Reverse Auction Schedule:

i. The date and time of start of Reverse Auction and its duration of time will be informed to the eligible Bidders well in advance.

ii. Bank reserves the right to postpone / change / cancel the Reverse Auction event, even after its communication to Bidders, without assigning any reasons therefor. D) Bidding Currency: Bidding will be conducted in Indian Rupees (INR). E) Start Price: Bank will determine the Start Price for Reverse Auction – 1) on its own and / or; 2) evaluating the price band information called for separately from each eligible Bidder at appropriate time and / or; 3) based on the price bids received and if opened, Bank may determine the start price on the basis of the lower quote received. F) Decremental Bid Value: 1) The bid decrement value will be specified by Bank before the start of Reverse Auction event. It can be a fixed amount or percentage of Start Price or both whichever is higher. 2) Bidder is required to quote his bid price only at a decremental value. 3) Bidder need not quote bid price at immediate next available lower level, but it can be even at 2/3/4 ….. level of next available lower level .

G) Conduct of Reverse Auction event:

1) Reverse Auction will be conducted on a specific web portal, meant for this purpose,

with the help of the Service Provider identified by the Bank.

2) Service Provider will make all necessary arrangement for fair and transparent conduct

of Reverse Auction like hosting the web portal, imparting training to eligible Bidders

etc., and finally conduct of Reverse Auction.

3) Bidders will be participating in Reverse Auction event from their own office / place of their choice. Internet connectivity and other paraphernalia requirements shall have to be ensured by Bidder themselves.

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a) In the event of failure of their internet connectivity (due to any reason whatsoever it may be), it is the Bidders responsibility / decision to send fax communication immediately to Service Provider, furnishing the bid price they want to bid online, with a request to upload the faxed bid price online, so that the service provider will upload that price online on behalf of the Bidder. It shall be noted clearly that the concerned Bidder, communicating this price to service provider, has to solely ensure that the fax message is received by Service Provider in a readable / legible form and also the Bidder should simultaneously check up with Service Provider over phone about the clear receipt of the bid price faxed. It shall also be clearly understood that the Bidder shall be at liberty to send such fax communications of prices to be uploaded by Service Provider only before the closure of Reverse Auction time and under no circumstances it shall be allowed beyond the closure of Reverse Auction event time. Such Bidders have to ensure that the service provider is given reasonable time by the Bidders, to upload such faxed bid prices online and if such required time is not available at the disposal of Service Provider at the time of receipt of the fax message from the Bidders, Service Provider will not be uploading the bid prices. It is to be noted that neither the Bank nor the Service Provider will be responsible for these unforeseen circumstances. b) In order to ward-off such contingent situation, Bidders are advised to make all the necessary arrangements / alternatives such as back –up power supply or whatever required, so that they are able to circumvent such situation and still be able to participate in the reverse auction successfully. However, the vendors are requested to not to wait till the last moment to quote their bids to avoid any such complex situations. Failure of power at the premises of vendors during the Reverse auction cannot be the cause for not participating in the reverse auction. On account of this, the time for the auction cannot be extended and BANK is not responsible for such eventualities. 4) Bank and / or Service Provider will not have any liability to Bidders for any interruption or delay in access to site of Reverse Auction irrespective of the cause.

5) For making the process of Reverse Auction and its result legally binding on the participating Bidders, Service Provider will enter into an agreement with each eligible Bidder, before the start of Reverse Auction event. Without this, Bidder will not be eligible to participate in the event. The format of the agreement is as per the Annexure-H(C). 6) Bidders name will be masked in the Reverse Auction process and will be given random dummy names by the Service Provider. 7) Bidder / his authorized representatives will be given unique Login ID & Password by Service Provider. Bidder / his authorized representative will change the Password after the receipt of initial Password from Service Provider to ensure confidentiality. All bids made from the Login ID given to the Bidders will be deemed to have been made by the concerned Bidder / his company. 8) Reverse auction will be conducted as per English Reverse Auction with no tie, where more than one Bidder cannot have identical bid price. 9) Any bid once made by the Bidder through registered Login ID & Password, the same cannot be cancelled. The Bidder is bound to supply as per the RFP at the bid price of Reverse Auction.

10) Auto Bid:

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i) Bidder can take the advantage of Auto Bid facility available in Reverse Auction system. Auto Bid feature allows Bidder to place an automated bid against other Bidders in an auction by confirming to one decrement and bid without having to enter a new price each time a competing Bidder submits a new offer. ii) Auto Bid facility can be used by the Bidder only once. Bidder can at no point of time during the course of the Reverse Auction, revise / delete his Auto Bid price. Bidder has the facility to revise his Auto Bid value only prior to the start of the Reverse Auction event. iii) Only after the lowest price quoted by other Bidders is equal to or less than the minimum Auto Bid value put in the system by Auto Bid Bidder, he will get the option to manually bid. iv) If more than one Bidder opts for the Auto Bid facility and if the lowest price quoted by more than one in Auto Bid facility is same, then the Bidder who has opted for the Auto Bid facility first will get the advantage of being the “L1‟, with the second bidder being “L2‟ at a price one decrement higher than the “L1‟ value and so on.

v) If one of the Bidder has opted for the Auto Bid facility, the system automatically places a bid by conforming to one decrement from the bid that any of the other Bidders might have quoted. In such a case, if the manual Bidder directly quotes the same price as the lowest price which the Bidder who has opted for the auto bid facility, then the bid submitted by the manual Bidder would be accepted as the “L1‟ bid. But at that point of time onwards, the manual control of the Auto Bidder would be enabled for the Auto Bidder. vi) Service Provider will explain in detail about the Auto Bid during the training. 11) Reverse Auction will normally; be for a period of one hour. If a Bidder places a bid price in last 10 minutes of closing of the Reverse auction, the auction period shall get extended automatically for another 10 minutes. Maximum 3 extensions each of 10 minutes will be allowed after auction period of 1 hour i.e. entire process can last maximum for 1 ½ hour only. In case there is no bid price in the last 10 minutes of closing of Reverse Auction, the auction shall get closed automatically without any extension. (The time period of Reverse Auction & Maximum number of its extensions & time are subject to change and will be advised to eligible Bidders before the start of the Reverse Auction event.) 12) Bidder will be able to view the following on their screen along with the necessary fields in Reverse Auction : i) Opening Price ii) Leading / Lowest Bid Price in Auction ( only total price) iii) Last Bid Price placed by the respective Bidder. 13) During Reverse Auction, if no bid price is received within the specified time, Bank, at its discretion, may decide to revise Start Price / Decremental Value / scrap the reverse auction process / proceed with conventional mode of tendering.

H) Reverse Auction Process: 1) At the end of Reverse Auction event Service Provider will provide the Bank all necessary details of the bid prices and reports of Reverse Auction.

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2) Upon receipt of above information from Service Provider, Bank will evaluate the same and will decide upon the winner i.e. Successful Bidder. 3) Successful Bidder has to fax the duly signed filled-in prescribed format (Annexure H(B)) as provided on case-to-case basis to Bank within 4 hours of Reverse Auction without fail. The Original signed Annexure-H(B) should be couriered so as to reach us within 48 hours of Reverse Auction without fail. 4) Any variation between the on-line Reverse Auction bid price and signed document will be considered as sabotaging the tender process and will invite disqualification of Bidder/vender to conduct business with Bank as per prevailing procedure. 5) Successful Bidder has to give break-up of his last/lowest bid price as per Bill of Material at the end of Reverse auction event within 3 working days without fail. 6) Successful Bidder is bound to supply at their final bid price of Reverse Auction. In case of back out or not supply as per the rates quoted, Bank will take appropriate action against such Bidder and / or forfeit the Bid Security amount, debar him from participating in future 7) In case Bank decides not to go for Reverse Auction related to the procurement for which RFP is floated and price bids if any already submitted and available with Bank shall be opened as per Bank’s standard practice. I) Bidder’s Obligation: 1) Bidder will not involve himself or any of his representatives in Price manipulation of any kind directly or indirectly with other suppliers / Bidders 2) Bidder will not divulge either his Bid details or any other details of Bank to any other party without written permission from the Bank. J) Change in Business Rules, Terms & Conditions of Reverse Auction: 1) Bank reserves the right to modify / withdraw any of the Business rules, Terms & conditions of Reverse Auction at any point of time. 2) Modifications of Business rules, Terms & conditions of Reverse Auction will be made available on website immediately. 3) Modifications made during the running of Reverse Auction event will be advised to participating Bidders immediately.

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Annexure-H(A)

(To be submitted on company letter head by all Bidders participating in Reverse Auction) Date:

To, Bank of India, Information Technology Department, 8th Floor , Star House 2, C-5, G-Block, Bandra Kurla Complex Bandra (East), Mumbai-400 051.

Acceptance of Reverse Auction Business Rules and Terms & conditions in respect of Tender / RFP Ref. RFP No. BOI/HO/IT/NW/VSAT/RFP/01-2020 Dated 16.07.2020 For

procurement , installation & commissioning of VSATs =====================================================

We refer to the captioned subject and confirm that – 1) The undersigned is our authorized representative. 2) We have accepted and abide by all Terms of captioned Tender documents and Business Rules and Terms & conditions of Reverse Auction for the procurement for which RFP is floated. 3) Bank and Service Provider shall not be liable & responsible in any manner whatsoever for my / our failure to access & bid in Reverse Auction due to loss of internet connectivity, electricity failure, virus attack, problems with the PC, any other unforeseen circumstances etc. before or during the auction event. 4) We understand that in the event we are not able to access the auction site, we may authorize Service Provider to bid on our behalf by sending a fax containing our offer price before the auction close time and no claim can be made by us on either Bank or Service Provider regarding any loss etc. suffered by us due to acting upon our authenticated fax instructions. 5) I / We do understand that Service Provider may bid on behalf of other Bidders as well in case of above mentioned exigencies. 6) We also confirm that we have a valid digital certificate issued by a valid Certifying Authority.

7) We will participate in Reverse Auction conducted by ____________________________

(name of Service Provider) and agree to enter into an agreement with him (Service Provider) for making the process of Reverse Auction and its result legally binding on us. 8) We will fax duly signed filled-in prescribed format (Annexure-H(B)) as provided on caseto-case basis, to Bank within 24 hours of end of Reverse Auction without fail. 9) We will give break-up of our last / lowest bid price as per Bill of Material at the end of Reverse Auction event within 48 hours without fail.

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11) We undertake to supply at our final lowest bid price of Reverse Auction. In case of back

out or not supply as per the rates quoted by us, Bank is free to take appropriate action

against us and / or forfeit the Bid Security amount, debar us from participating in future

tenders.

12) We nominate our official Shri _________________________________ Designation

_____________ of our company to participate in Reverse Auction. We authorize Bank to

issue USER ID & PASSWORD to him. His official e-mail & contact number are as under

–

Email : Mobile : ------------------------------------------------------------------------------------------------------------ Signature with company seal: Name of Authorised Representative: Designation: Email : Mobile : Tel. No: Fax No.:

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Annexure-H(B )

(to be submitted / faxed by Successful Bidder of Reverse Auction within 24 hours from the end of Reverse Auction event)

Date:

To, Bank of India, Information Technology Department, 8th Floor , Star House 2, C-5, G-Block, Bandra Kurla Complex Bandra (East), Mumbai-400 051. Sir, Final / Lowest Bid Price quoted in Reverse held on ___________ in respect of Tender / RFP

No. BOI/HO/IT/NW/VSAT/RFP/01-2020 Dated 16.07.2020 for procurement, installation & commissioning of VSATs

We confirm that the final total bid price quoted by us in the captioned Reverse Auction event for captioned tender is as under – Rs. ( in figure) : ___________________________ Rs. ( in words) : ______________________________ _________________________________________________________________ We confirm that – 1) [ ] We enclose herewith the detailed break-up of above price as per Bill of Material OR [ ] We undertake to give detailed break-up of above bid price as per Bill of Material within 48 hours from the end-of Reverse Auction event which includes excise duty/custom duty component will have to be shown separately. 2) Any variation between the on-line Reverse Auction bid price quoted by us and this document will be considered as sabotaging the tender process and will invite disqualification of Bidder/vender to conduct business with Bank as per prevailing procedure. In such case Bank is free to take appropriate action and / or forfeit the Bid Security amount and / or debar him from participating in future 3) We are bound to supply at the above final bid price of Reverse Auction.

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4) We note that in case of back out or not supply as per the above rates quoted by us, Bank will take appropriate action against us and / or forfeit our Bid Security amount and / or debar him from participating in future.

Signature with company seal : Mobile : Name of Authorised Representative : Tel. No : Designation : Fax No :

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Annexure- H(C): Process Compliance Form

(The Bidders are required to print this on their company’s letter head and sign, stamp before faxing to Service Provider) To (Name & Address of Service Provider)

Sub: Agreement to the Process related Terms and Conditions For the Reverse Auction

Dear Sir, This has reference to the Terms & Conditions for the Reverse Auction mentioned in the Tender document for procurement of Hardware against the Tender No. ______________________________________________________________________ This letter is to confirm that: 1) The undersigned is authorized representative of the company. 2) We have studied the Commercial Terms and the Business rules governing the Reverse Auction and the RFP as mentioned in your letter and confirm our agreement to them. 3) We also confirm that we have taken the training on the auction tool and have understood the functionality of the same thoroughly. 4) We confirm that _____(Bank) and _____(Service Provider) shall not be liable & responsible in any manner whatsoever for my/our failure to access & bid on the eauction platform due to loss of internet connectivity, electricity failure, virus attack, problems with the PC, any other unforeseen circumstances etc. before or during the auction event. 5) We understand that in the event we are not able to access the auction site, we may authorize _____(Service Provider) to bid on our behalf by sending a fax containing our offer price before the auction close time and no claim can be made by us on either _____(Bank) or _____(Service Provider) regarding any loss etc. suffered by us due to acting upon our authenticated fax instructions. 6) I/we do understand that _____(Service Provider) may bid on behalf of other Bidders as well in case of above mentioned exigencies. 7) We also confirm that we have a valid digital certificate issued by a valid Certifying Authority. 8) We also confirm that we will fax the price confirmation & break up of our quoted price as per Annexure H(B) as requested by _____(Bank) / _____(Service Provider) within the stipulated time.

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We, hereby confirm that we will honour the Bids placed by us during the auction process. With regards, Signature with company seal Name – Company / Organization – Designation within Company / Organization – Address of Company / Organization –

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Annexure-I

MANUFACTURERS'/PRODUCERS’ AUTHORIZATION FORM

No. Date: To: Bank of India, Information Technology Department, 8th Floor , Star House 2, C-5, G-Block, Bandra Kurla Complex Bandra (East), Mumbai-400 051. Dear Sir:

Ref: Your RFP No. BOI/HO/IT/NW/VSAT/RFP/01-2020 Dated 16.07.2020

We__________________ who are established and reputable manufacturers / producers of ________________________ having factories / development facilities at (address of factory / facility) do hereby authorize M/s ___________________ (Name and address of Agent/bidder) to submit a Bid, and sign the contract with you against the above Bid Invitation. We agree to provide Hardware (VSAT and its accessories) as per the scope of work and technical specifications of this RFP through our partner M/s ______________. We hereby extend our full guarantee for the Solution, Products and services offered by the above firm against this Bid Invitation. We also undertake to provide any or all of the following materials, notifications, and information pertaining to the Products manufactured or distributed by the Supplier:

(a) Such Products as the Bank may opt to purchase from the Supplier, provided, that this option shall not relieve the Supplier of any warranty obligations under the Contract; and

(b) in the event of termination of production of such Products:

i. notification to the Bank of the pending termination, in sufficient time to permit the Bank to procure needed

requirements; and

ii. following such termination, furnishing at no cost to the Bank, the blueprints, design documents, operations

manuals, standards, source codes and specifications of the Products, if requested. We duly authorise the said firm to act on our behalf in fulfilling all installations, Technical support and maintenance obligations required by the contract.

Yours faithfully,

(Name of Producers)

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Annexure – J

CONTRACT FORM

THIS AGREEMENT is executed at Mumbai on this……… day of………

BETWEEN BANK OF INDIA, a body corporate constituted under the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970 and having its Head Office at Star House, C – 5, ‘G’ Block, Bandra-Kurla Complex, Bandra (East), Mumbai – 400 051, (hereinafter referred to as the “Bank” which term shall, unless repugnant to the context or meaning hereof, be deemed to mean and include its successors-in-interest and assigns) of the ONE PART:

AND

.......................... (Name of Purchaser) (hereinafter called "the Purchaser") of the one part and ..................... (Name of Supplier) of ......................... (City and Country of Supplier) (here-in-after referred to as the “Company” or “VENDOR ” which expression shall, unless repugnant to the context or meaning hereof, be deemed to mean and include its successors, Liquidators and permitted assigns), of the OTHER PART. (The “Bank” and the “Company/VENDOR” shall, wherever the context requires, be referred

collectively as “Parties” and individually as “Party” also)

WHEREAS: A. The Bank is a prominent nationalized bank, having been founded on September 7, 1906

and having 5100 plus branches/offices as of now in India and abroad. The Bank has

implemented Core Banking Solution (CBS) and the other related functions in all

Branches. These branches are controlled through 54 Zonal Offices. The Bank has a

dominant presence abroad with 40 branches/ offices and three representative offices.

The Bank is listed at both NSE & BSE.

B) The BANK intends to procure a total solution for the Procurement of VSATs on Rental

Basis for Domestic and RRB Branches. For the said purpose, the Bank had invited Bids

from Competent vendor/Company/Firm by floating Request for Proposal vide Ref No.

BOI/HO/IT/NW/VSAT/RFP/01-2020 Dated 16.07.2020. In response to the Bank’s said

Request for Proposal (RFP), the Company had submitted its bid. The Company has

represented to the Bank that it has sufficient expertise and it is fully competent to

perform the said Contract as per the scope of work and on the terms and conditions set

out in this Agreement and the RFP in the sum of Rs ………/- (Rupees in words)

(hereinafter called "the Contract Price"). The Company has further represented that

the Company has appropriate infrastructure, human and other resources required to

execute various tasks of the Contract

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C) Pursuant to issuing the RFP, the Bank has short-listed the Company based on the

Proposal submitted, representations and warranties made by the Company.

Subsequently, the Bank has awarded the said Contract to the Company subject to the

terms and conditions contained in this agreement and the RFP;

D) The Parties are desirous of recording the terms as agreed between the Parties, as set

out hereunder.

NOW THEREFORE, in consideration of the foregoing and the mutual covenants and

promises contained herein and other good and valuable consideration the receipt and

adequacy of which is hereby acknowledged, the Parties intending to be bound legally, agree

as follows:

NOW THIS AGREEMENT WITNESETH AS FOLLOWS:

1. In this Agreement words and expressions shall have the same meanings as are respectively assigned to them in the Conditions of Contract referred to.

2. This Agreement shall commence from _______________and continue for a period of 5 (five) years from the said date.

3. The following documents of RFP Ref No BOI/HO/IT/NW/VSAT/RFP/01-2020 Dated

16.07.2020, shall be deemed to form and be read and construed as part of this Agreement, viz.:

a) the Bid Form and the Price Schedule submitted by the Bidder as per Annexure

G(a), G(b), G (c) of the RFP;

b) the Bill of Material as per RFP;

c) the Technical & Functional Specifications as per RFP;

d) the Terms and Conditions of Contract as per RFP Ref No BOI/HO/IT/NW/VSAT/RFP/01-2020 Dated 16.07.2020;

e) the Purchaser's Notification of Award as per Letter of Intent Ref….. f) Schedule of Dates as per RFP;

g) Pre bid clarifications/corrigendum’s communication shared with the bidder during the processing of the bid, published during the tender process (RFP).

h) Timeline for deliverables as per RFP.

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4. In consideration of the payments to be made by the Purchaser to the Service Provider as hereinafter mentioned, the Service Provider hereby covenants with the Purchaser to provide the total solution for the Procurement of VSATs on Rental Basis for Domestic and RRB Branches in conformity in all respects with the provisions of the Contract.

5. The Purchaser hereby covenants to pay the Service Provider in consideration of the

provision of the Products and services and the remedying of defects therein, the Contract Price or such other sum as may become payable under the provisions of the Contract at the times and in the manner prescribed by the Contract.

IN WITNESS whereof the parties hereto have caused this Agreement to be executed in accordance with their respective laws the day and year first above written. Signed for [Name of Vendor] by its authorized representative: ------------------------- Signature of authorized representative ------------------------- Full name of authorized representative --------------------------- Official company title of authorized representative in the presence of: ------------------------- Signature of Witness ------------------------- Full name of Witness

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Signed for Bank of India by its authorized representative: ------------------------- Signature of authorized representative ------------------------- Full name of authorized representative --------------------------- Official company title of authorized representative in the presence of: ------------------------- Signature of Witness ------------------------- Full name of Witness

Note : This is the standard contract form in which contract will be signed with service provider. Bank has full right to add further standard clauses in this contract format during the finalization in interest of bank.

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Annexure-K

PRE-CONTRACT INTEGRITY PACT

PRE-CONTRACT INTEGRITY PACT BETWEEN BANK OF INDIA AND General This pre-bid pre-contract Agreement (hereinafter called the Integrity Pact) is made on XX day of the XX month of 2020, between, on one hand, the Bank of India acting through Shri, Designation of the Officer (hereinafter called the “BUYER”, which expression shall mean and include, unless the context otherwise requires, his successors in officer and assigns) of the First Part and M/s. represented by Shri Chief Executive Officer (hereinafter called the “BIDDER/Seller” which expression shall mean and include, unless the context otherwise requires, his successors and permitted assigns) of the Second Part. WHEREAS the BUYER proposes to procure (Name of the Stores/Equipment/Item) award the contract and the BIDDER/Seller is willing to offer/has offered the stores and Request for proposal for……………………………………………….. WHEREAS the BIDDER is a private company / public company / Government undertaking / partnership / registered export agency, constituted in accordance with the relevant law in the matter and the BUYER is a Public Sector Undertaking Bank of India. NOW, THEREFORE, To avoid all forms of corruption by following a system that is fair, transparent and free from any influence / prejudice dealings prior to, during and subsequent to the currency of the contract entered into with a view to :- Enabling the BUYER to obtain the desired said stores / equipment / work at a competitive price in conformity with the defined specifications by avoiding the high cost and the distortionary impact of corruption on public procurement, and Enabling BIDDERs to abstain from bribing or indulging in any corrupt practice in order to secure the contract by providing assurance to them that their competitors will also abstain from bribing and other corrupt practices and the BUYER will commit to prevent corruption, in any form, by its officials by following transparent procedures. The parties hereby agree to enter into this Integrity Pact and agree as follows.

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Commitments of the BUYER 1.1 The BUYER undertakes that no official of the BUYER, connected directly or indirectly with the contract, will demand, take a promise for or accept, directly or through intermediaries, any bribe, consideration, gift, reward, favour or any material or immaterial benefit or any other advantage from the BIDDER, either for themselves or for any person, Organization or third party related to the contract in exchange for an advantage in the bidding process, bid evaluation, contracting or implementation process related to the contract. 1.2 The BUYER will, during the pre-contract stage, treat all BIDDERs alike, and will provide to all BIDDERs the same information and will not provide any such information to any particular BIDDER which could afford an advantage to that particular BIDDER in comparison to other BIDDERs. 1.3 All the officials of the BUYER will report to the appropriate Government office any attempted or completed breaches of the above commitments as well as any substantial suspicion of such a breach. 2 In case any such preceding misconduct on the part of such officials(s) is reported by the BIDDER to the BUYER with full and verifiable facts and the same is prima facie found to be correct by the BUYER, necessary disciplinary proceedings, or any other action as deemed fit, including criminal proceedings may be initiated by the BUYER and such a person shall be debarred from further dealings related to the contract process. In such a case while an enquiry is being conducted by the BUYER the proceedings under the contract would not be stalled. Commitments of BIDDERs 3. The BIDDER commits itself to take all measures necessary to prevent corrupt practices, unfair means and illegal activities during any stage of its bid or during any pre-contract or post- contract stage in order to secure the contract or in furtherance to secure it and in particular commit itself to the following :- 3.1 The BIDDER will not offer, directly or through intermediaries, any bribe, gift, consideration, reward, favour, any material or immaterial benefit or other advantage, commission, fees, brokerage or inducement to any official of the BUYER, connected directly or indirectly with the bidding process, or to any person, organization or third party related to the contract Request for proposal for ………………………………..in exchange for any advantage in the bidding, evaluation, contracting and implementation of the contract.

3.2 The BIDDER further undertakes that it has not given, offered or promised to give, directly or indirectly any bribe, gift, consideration, reward favour, any material or immaterial benefit or other advantage, commission, fees, brokerage or inducement to any official of the BUYER or otherwise in procuring the Contract or forbearing to do or having done any act in relation

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to the obtaining or execution of the contract or any other contract with the Government for showing or forbearing to show favour or disfavour to any person in relation to the contract or any other contract with the Government. 3.3 BIDDERs shall disclose the name and address of agents and representatives and Indian BIDDERs shall disclose their foreign principals or associates. 3.4 BIDDERs shall disclose the payments to be made by them to agents/brokers or any other intermediary, in connection with this bid/contract. 3.5 The BIDDER further confirms and declares to the BUYER that the BIDDER is the original manufactures / integrator / authorized government sponsored export entity of the stores / supplier and has not engaged any individual or firm or company whether Indian or foreign to intercede, facilitate or in any way to recommend to the BUYER or any of its functionaries, whether officially or unofficially to the award of the contract to the BIDDER nor has any amount been paid promised or intended to be paid to any such individual, firm or company in respect of any such intercession, facilitation or recommendation. 3.6 The BIDDER, either while presenting the bid or during precontract negotiations or before signing the contract, shall disclose any payments he has made, is committed to or intends to make to officials of the BUYER or their family members agents, brokers or any other intermediaries in connection with the contract and the details of services agreed upon for such payments.

3.7 The BIDDER will not collude with other parties interested in the contract to impair the transparency, fairness and progress of the bidding process, bid evaluation, contracting and implementation of the contract. 3.8 The BIDDER will not accept any advantage in exchange for any corrupt practice, unfair means and illegal activities. 3.9 The BIDDER shall not use improperly, for purposes of competition or personal gain, or pass on to others, any information provided by the BUYER as part of the business relationship, regarding plans, technical proposals and business details including information contained in any electronic data carrier. The BIDDER also undertakes to exercise due and adequate care lest any such information is divulged. 3.10 The BIDDER commits to retrain from giving any complaint directly or through any other manner without supporting it with full and verifiable facts. 3.11 The BIDDER shall not instigate or cause to instigate any third person to commit any of the actions mentioned above. 3.12 If the BIDDER or any employee of the BIDDER or any person acting on behalf of the BIDDER, either directly or indirectly, is Request for proposal for ………………………...

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a relative of any of the officers of the BUYER or alternatively, if any relative of an officer of the BUYER has financial interest / stake in the BIDDERs firm, the same shall be disclosed by the BIDDER at the time of filling of tender. The term relative for this purpose would be as defined in Section 6 of the Companies Act 1956. 3.13 The BIDDER shall not lend to or borrow any money from or enter into any monetary dealings or transactions, directly or indirectly, with any employee of the BUYER. 4. Previous Transgression 4.1 The BIDDER declares that no previous transgression occurred in the last three years immediately before signing of this Integrity Pact, with any other company in any country in respect of any corrupt practices envisaged hereunder or with any Public Sector Enterprise in India or any Government Department in India that could justify BIDDER’s exclusion from the tender process. 4.2 The BIDDER agrees that if it makes incorrect statement on this subject, BIDDER can be disqualified from the tender process or the contract, if already awarded can be terminated for such reason. 5. Earnest Money (Security Deposit) 5.1 While submitting commercial bid, the BIDDER shall deposit an amount as specified in the RFP as Earnest Money/Security Deposit, with the BUYER through any of the following instruments (i) Bank Draft or a Pay Order in favour of (ii) A confirmed guarantee by a scheduled commercial bank, promising payment of the guaranteed sum to the BUYER on demand within three working days without any demur whatsoever and without seeking any reasons whatsoever. The demand for payment by the BUYER shall be treated as conclusive proof of payment. (iii) Any other mode or through any other instrument as specified in the RFP.

5.2 The Earnest Money / Security Deposit shall be valid upto the complete conclusion of the contractual obligations to the complete satisfaction of both the BIDDER and the BUYER, including warranty period / Defect liability period. 5.3 In case of the successful BIDDER a clause would also be incorporated in the Article pertaining to Performance Bond in the Purchase Contract that the provisions of Sanctions for Violation shall be applicable for forfeiture of Performance Bond in case of a decision by the BUYER to forfeit the same without assigning any reason for imposing sanction for violation of this Pact.

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5.4 No Interest shall be payable by the BUYER to the BIDDER on Earnest Money / Security Deposit for the period of its currency. 6. Sanctions for Violations Request for proposal for…………………………………………….. 6.1 Any breach of the aforesaid provisions by the BIDDER or any one employed by it or acting on its behalf (Whether with or without the knowledge of the BIDDER) shall entitle the BUYER to take all or any one of the following actions, whenever required:- (i) To immediately call off the pre-contract negotiations without assigning any reason or giving any compensation to the BIDDER. However, the proceedings with the other BIDDER(s) would continue. (ii) The Earnest Money Deposit (in pre-contract stage) and / or Security Deposit / Performance Bond (after the contract is signed) shall stand forfeited either fully or partially as decided by the BUYER and the BUYER shall not be required to assign any reason therefor. (iii) To immediately cancel the contract if already signed, without giving any compensation to the BIDDER. (iv) To recover all sums already paid by the BUYER and in case of an Indian BIDDER with interest thereon at 2% higher than the prevailing Prime Lending Rate of State Bank of India, while in case of a BIDDER from a country other than India with interest thereon at 2% higher than the LIBOR. If any outstanding payment is due to the BIDDER from the BUYER in connection with any other contract for any other stores, such outstanding payment could also be utilized to recover the aforesaid sum and interest. (v) To encash the advance bank guarantee and performance bond / warranty bond, if furnished by the BIDDER, in order to recover the payments already made by the BUYER, along with interest. (vi) To cancel all or any other Contracts with the BIDDER. The BIDDER shall be liable to pay compensation for any loss or damage to the BUYER resulting from such cancellation / rescission and the BUYER shall be entitled to deduct the amount so payable from the money(s) due to the BIDDER. (vii) To debar the BIDDER from participating in future bidding processes of the Government of India for a minimum period of five years, which may be further extended at the discretion of the BUYER. (viii) To recover all sums paid in violation of this Pact by BIDDER(s) to any middlemen or agent or broker with a view to securing the contract. (ix) In cases where irrevocable Letters of Credit have been received in respect of any contract signed by the BUYER with the BIDDER, the same shall not be opened. (x) Forfeiture of Performance Bond in case of a decision by the BUYER to forfeit the same without assigning any reason for imposing sanction for violation of this Pact.

6.2 The BUYER will be entitled to take all or any of the actions mentioned at para 6.1(i) to

(x) of this Pact also on the commission by the BIDDER or any one employed by it or acting

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on its behalf (Whether with or without the knowledge of the BIDDER), of an offence as

defined in Chapter IX of the Indian Penal code, 1860 or Prevention of Corruption Act, 1988

or any other statute enacted for prevention of corruption.

6.3 The decision of the BUYER to the effect that a breach of the provisions of this Pact has been committed by the BIDDER shall be final and conclusive on the BIDDER. However, the BIDDER can approach the Independent Monitor(s) appointed for the purposes of this Pact. 7. Fail Clause 7.1 The BIDDER undertakes that it has not supplied / is not supplying similar product / systems or subsystems at a price lower than that offered in the present bid in respect of any other Ministry / Department of the Government of India or PSU and if it is found at any stage that similar product / systems or sub systems was supplied by the BIDDER to any other Ministry / Department of the Government of India or a PSU at a lower price, then that very price, with due allowance for elapsed time, will be applicable to the present case and the difference in the cost would be refunded by the BIDDER to the BUYER, if the contract has already been concluded. 8. Independent Monitors 8.1 There shall be Independent Monitors (hereinafter referred to as Monitors) appointed by the BUYER for this Pact in consultation and with approval of the Central Vigilance Commission. 8.2 The task of the Monitors shall be to review independently and objectively whether and to what extent the parties comply with the obligations under this Pact. 8.3 The Monitors shall not be subject to instructions by the representatives of the parties and perform their functions neutrally and independently. 8.4 Both the parties accept that the Monitors have the right to access all the documents relating to the project / procurement, including minutes of meetings. 8.5 As soon as the Monitor notices, or has reason to believe, a violation of this Pact, he will so inform the Authority designated by the BUYER. 8.6 The BIDDER(s) accepts that the Monitor has the right to access without restriction to all Project documentation of the BUYER including that provided by the BIDDER. The BIDDER will also grant the Monitor, upon his request and demonstration of a valid interest, unrestricted and unconditional access to his project documentation. The same is applicable to Subcontractors. The Monitor shall be under contractual obligation to treat the information and documents of the BIDDER / Subcontractor(s) with confidentiality. 8.7 The BUYER will provide to the Monitor sufficient information about all meetings among the parties related to the Project provided such meetings could have an impact on the

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contractual relations between the parties. The parties will offer to the Monitor the option to participate in such meetings. 8.8 The Monitor will submit a written report to the designated Authority of BUYER within 8 to 10 weeks from the date of reference or intimation to him by the BUYER / BIDDER and, should the occasion arise, submit proposals for correcting problematic situations. 9. Facilitation of Investigation In case of any allegation of violation of any provisions of this Pact or payment of commission, the BUYER or its agencies shall be entitled to examine all the documents including the Books of Accounts of the BIDDER and the BIDDER shall provide necessary information and documents in English and shall extend all possible help for the purpose of such examination. 10. Law and Place of Jurisdiction This Pact is subject to Indian Law. The place of performance and jurisdiction is the seat of the BUYER. 11. Other Legal Actions The actions stipulated in this Integrity Pact are without prejudice to any other legal action that may follow in accordance with the provisions of the extant law in force relating to any civil or criminal proceedings. 12. Validity

12.1 The validity of this Integrity Pact shall be from date of its signing and extend upto 5 years or the complete execution of the contract to the satisfaction of both the BUYER and the BIDDER / Seller, including warranty period, whichever is later. In case BIDDER is unsuccessful, this Integrity Pact shall expire after six months from the date of the signing of the contract. 12.2 Should one or several provision of this Pact turn out to be invalid, the remainder of this Pact shall remain valid. In this case, the parties will strive to come to an agreement to their original intentions. 13. The parties hereby sign this Integrity Pact at on BUYER BIDDER Name of the Officer Name of the Officer Designation Designation Bank of India Witness Witness 1……………………….. 1………………….... 2……………………….. 2…………………....

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Annexure – L

RFP Ref BOI/HO/IT/NW/VSAT/RFP/01-2020 Dated 16.07.2020 USER ACCEPTANCE TEST CERTIFICATE

For new VSAT Link acceptance

Branch Name Service Provider

Sol ID Circuit ID/Link ID/Site ID

Zone WAN IP

NBG LAN IP

Contact No. Bandwidth

Please tick the correct response when working with new VSAT and put the remark if any

S.No Description Yes or No Remarks

1 Whether failover with existing link has been tested successfully

YES NO

2 Whether Finacle DC is accessible by branch through biometric successfully?

YES NO

3 Whether Branch has successfully viewed SIGFILE/ printed a report/ Passbook form?

YES NO

4 Whether Finacle DR is accessible by branch successfully?

YES NO

5 Whether branch is able to login and access MMS successfully?

YES NO

6 Whether branch is able to login and access HRMS successfully?

YES NO

7 Whether branch is able to access and login CAPS application successfully?

YES NO

8 Whether Branch is able to access LMS/epay/ GBM/Locker/HRTGS successfully?

YES NO

9 Whether IP Phone communication between Branch and DC established successfully?

YES NO

10 Has the cable been tied using cable ties by the vendor?

YES NO

11 Whether Trace Route upto DC/DR/CTS Server through New Link is attached

YES NO

12 Whether Active-Active Scenario configured (wherever applicable)?

YES NO

Note: 1. All responses should be ticked YES for acceptance of the site.

2. Billing cycle shall start as per the date put by branch official.

Installation done by (Representative from vendor)

Checked and accepted by (Branch Official)

Signature and Stamp Signature and Stamp

Date Acceptance Date

Name Name

Designation Designation

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Employee ID PF No.

Mobile No. Mobile No. Email ID Email ID

Note: above mentioned format may be amended suitably by the bank as per actual requirement at later stage

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Annexure – M: Organizational Profile

Information Particulars / Response

Company Name :

CONSTITUTION 1. Proprietary 2. Partnership 3. Private Ltd. 4. Public Ltd.

:

Date of Incorporation :

Commercial Production of the solution on Offer started since

:

Company Head Office Address :

Address of Registered Office :

GST No. :

Whether MSME(quote registration no. and date of registration, copy to be attached)

:

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Category : i. Software Producer / Developer (Principal) ii. Hardware Manufacturer (Principal) iii. Bidder / Solution Provider (Third-party) iv. Any Other (please specify)

Name Phone Nos. (with STD Codes)

Names of Proprietor/Partners/ Directors

: 1.

2.

3.

4.

5.

Bank Account Detail: Account Number, Account Name, IFSC, Bank Name

:

Name, Designation, Tel. No, E-Mail of the authorized signatory submitting the RFP (Please enclose the copy of supporting document)

Contact persons address, telephone number, mobile number, Fax Number, E-Mail ID. (give at least 2 contact persons details)

Any pending or past litigation (within three years)? If yes please give details

Yes/No/Comments (if option is ‘Yes’)

Please mention turnover for last three financial years. (Include the copies of Audited Balance Sheet and Statutory Auditor/Chartered Accountant letter in support of it.

FY Turnover (in Rs)

Net Profit/Loss (in Rs)

Net Worth (in Rs)

2016-17

2017-18

2018-19

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Number of Engineers familiar with the solution

:

Number of Total Employees :

Solution being offered, sold so far to:

Whether the service provider is owned or controlled by any director or officer/employee of the bank or their relatives. (Yes/No)

Purchaser, with full address and Details of contact person (Phone, Fax and E-Mail)

Modules in Use

Date of Sale Whether Warranty/AMC still continues

1.

2.

3.

Date: ___________

Place: ___________

Signature of Authorized Signatory

Name of Signatory:

Designation:

Email ID:

Mobile No:

Telephone No.:

Seal of Company:

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Annexure-N

NPA UNDERTAKING (To be submitted on the Company’s Letter Head)

To Date:

The General Manager Information Technology Department, 8th Floor, Star House-2, C-4, G-Block, Bandra Kurla Complex, Bandra East, Mumbai – 400 051.

Sub: Procurement of VSATs on Rental Basis for Domestic and RRB Branches vide Ref No. BOI/HO/IT/NW/VSAT/RFP/01-2020 Dated 16.07.2020 Sir/Madam, We ___________________________________ (Bidder’s Name), hereby undertake that- 1. We don’t have NPA with any Bank in India 2. Further, we do not have any case pending with any organization across the globe which affects our credibility to service the Bank Yours faithfully, Authorized Signatory Designation Bidder’s Corporate Name

Stamp:

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Annexure-O

Service Support Details Form

City /

Location

Postal Address,

Telephone, Fax,

E-Mail and

Contact Details of

Support

Personnel

Office Working

Hours

(Please mention whether the Support Agency is Owned or

Franchisee

arrangement)

Number of

Engineers

capable of

supporting

the Solution

being offered

Owned or

Franchisee.

*********

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Annexure-P

UNDERTAKING FOR SUPPORT SERVICES

(To be submitted on the Company’s Letter Head)

To,


Sir/ Madam,

Reg.: Procurement of VSATs on Rental Basis for Domestic and RRB

Branches vide Ref No. BOI/HO/IT/NW/VSAT/RFP/01-2020 Dated 16.07.2020

We undertake, that adequate specialized expertise are available to ensure that the

comprehensive project implementation plan is submitted, support services are

responsive and We assume total responsibility for commissioning of proposed solution,

the fault free operation of the proposed solution and monitoring, maintenance of the

solution during the support period.

We shall provide the service, system spare parts, upgrade and complete maintenance

of the system for a period of 5 years from the date of acceptance of each site,

extendable on mutual agreement.

We undertake that during support period we will maintain uptime as mentioned in the

RFP for the solution proposed.

Dated this ....... day of ............................ 2020

__________________________ __________________

(Signature) (in the capacity of)

Duly authorized to sign Proposal for and on behalf of

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Annexure-Q

LITIGATION CERTIFICATE


To,


Sir/ Madam,



This is to certify that M/s__________________________, a company incorporated

under the companies act, 1956 with its headquarters at,

_____________________________________________________ is not involved in

any litigation which threatens solvency of the company.

Date: ___________

Place: ___________

Signature of CA/Statutory Auditor

Name of CA/Statutory Auditor:

Designation:

Seal of Company

Email ID:

Mobile No:

Telephone No.:

Seal of Company:

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Annexure-R

CERTIFICATION FOR LOCAL CONTENT


To,


Sir/ Madam,



This is to certify that proposed ……..<services as per scope of work> is having the local content of % as defined in the above mentioned RFP & amendment thereto and M/s…………(bidder name) is ……………………<mention as applicable:-- ‘Class-I Local supplier’/‘Class-II Local supplier’/‘Non Local supplier’>.

2. This certificate is submitted in reference to the Public Procurement (Preference to

Make in India), Order 2017 – Revision vide Order No. P-45021/2/2017-PP (BE-II) dated

04th June, 2020.

Date: ___________

Place: ___________

Signature of Statutory Auditor/Cost Auditor

Name of CA/Statutory Auditor:

Designation:

Seal of Company

Registration Number:

Counter signed by the bidder:


(NAME AND DESIGNATION)

For and On behalf of _______________________________

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Seal of Company:

Annexure-S

Format for Self Certification regarding Local Content (LC) for Product, Services or Works



Date:

………………….S/o, D/o, W/o …………………, Resident of…………………..do hereby solemnly affirm and declare as under: That I agree to abide by the terms and conditions of Department of Telecommunications, Government of India issued vide Notification No:……………… dated ………………….. That the information furnished hereinafter is correct to best of my knowledge and belief and I undertake to produce relevant records before the procuring entity or any other authority so nominated by the Department of Telecommunications, Government of India for the purpose of assessing the LC. That the LC for all inputs which constitute the said Telecom Product/Services/Works has been verified by me and I am responsible for the correctness of the claims made therein. That in the event of the LC of the Telecom Product/Services/Works mentioned herein is found to be incorrect and not meeting the prescribed LC norms, based on the assessment of an authority so nominated by the Department of Telecommunications, Government of India and I will be liable as under clause 9 (f) of Public Procurement (Preference to Make in India) Order 2017. I agree to maintain all information regarding my claim for LC in the Company's record for a period of 2 years and shall make this available for verification to any statutory authorities. i. Name and details of the Local supplier (Registered Office, Manufacturing unit location, nature of legal entity) ii. Date on which this certificate is issued iii. Telecom Product/Services/Works for which the certificate is produced iv. Procuring agency to whom the certificate is furnished v. Percentage of LC claimed vi. Name and contact details of the unit of the manufacturer vii. Sale Price of the product viii. Ex-Factory Price of the product ix. Freight, insurance and handling x. Total Bill of Material

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xi. List and total cost value of inputs used for manufacture of the Telecom Product/Services/Works xii. List and total cost of inputs which are locally sourced. Please attach LC certificates from local suppliers, if the input is not in-house. xiii. List and cost of inputs which are imported, directly or indirectly For and on behalf of …………………………………(Name of firm/entity) Authorized signatory (To be duly authorized by the Board of Directors) <Insert Name, Designation and Contact No. and date>

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Annexure-T

Reg.: Procurement of VSATs on Rental Basis for Domestic and RRB Branches vide Ref No. BOI/HO/IT/NW/VSAT/RFP/01-2020 Dated 16.07.2020 Bank / Payment Details from Bidder

(Please note to mention RFP Ref. No./Name in particulars while remitting of funds)

(Also please fill and include this Annexure in technical bid, if Cost of Bid & EMD amount has been deposited through NEFT/RTGS)

Sr. No.

Bidder’s Bank details

1 Name of Bidder’s account

2 Account No.

3 Name of Bank

4 Branch

5 IFSC Code

6 Bidder’s contact Nos.

7 Bidder’ email id:

Details of payment of Cost of Bid Document and EMD

1 EMD Amount Rs. 1,00,00,000/-

2 Date of NEFT

3 NEFT Transaction details (UTR)

4 Sender details

Details of payment of Cost of Bid Document and EMD

1 Cost of Bid Document Rs. 50,000/-

2 Date of NEFT

3 NEFT Transaction details(UTR)

4 Sender details

In case of transfer of funds from Bank of India account

1 particulars of Transaction ID

2 date/

3 account No.

4 EMD Amount Rs.

5 Cost of Bid documents Rs.

Date: ___________

Place: ___________


(NAME AND DESIGNATION)

For and On behalf of _______________________________

Seal of Company: