volvo group saurabh chaturvediassets.sig.org/s3fs-public/session-files/s01_distversion...testing for...

Cognitive Experience Automation

Volvo Group

Saurabh ChaturvediEnd -2-End Architect

HCL Attila BalazsSolution Architect

Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com

Cognitive Experience Automationfor the 21st century enterprise

Balazs, Attila – HCL Technologies and Saurabh Chaturvedi – Volvo Group

3 | Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com

Agenda

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About HCL


About Volvo Group – Our Client

▪ One of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines.

▪ It provides complete solutions for financing and service.

▪ About 95,000 employees

▪ Production facilities in 18 countries and

▪ Present and sell products in more than 190 markets.


What history teaches us?

1.261.65

2.523.02

3.7

4.44

5.27

6.06

6.79

7.55

8.5

0

2

4

6

8

10

12

1850 1900 1950 1960 1970 1980 1990 2000 2010 2018 2050

BILLIONS OF PEOPLE


Revolutionary technology changes are unpredictable


What is Innovation?


Volvo Group – The Innovator


The 21st Century Enterprise Blueprint

Key Requirements from our Customers

Harness the powerof the Ecosystem

Alignment toBusiness Outcomes

Create WinningCustomer Experiences

Consume technologyas a Service

Operate Lean andenable business agility

HCL 21CE Services

Enterprise Digitalization‘Beyond Digital’ Services to BuildUnique Unified Experiences

Internet of Things“The IOTWorks” Smart Machines Solutionsto embed intelligence in asset value chains

Next Generation IT&OIntegrated NGIT&Oto create a multi-modal lean and agile IT Landscape

Autonomics & OrchestrationDRYiCE powered outcomes across

Business, Consumer, Employees and Smart Machines


ENTERPRISE AI FOUNDATION

COPACognitive Orchestrated Process

Autonomics

SXService Exchange

powering the XaaS Enterprise

AIOPSZero-touch fully automated AI

driven Operations

IDEVSmart Development and

Testing for Digital Appications

TAOTransformation through

Autonomics and Orchestration

ADVANCED COGNITIVE SYSTEMSPREDICTIVE ANALYTICSMACHINE LEARNING

BAYESIAN MODELS

INDUCTIVE REASONING

NEURALNETWORKS

NLPROBOTICS

MACHINEPERCEPTION

EXPERT SYSTEMS

DEEPLEARNING

KNOWLEDGE MANAGEMENT

SPEECHRECOGNITION

PLATFORMSF O R D O M A I N - W I D ET R A N S F O R M A T I O N

TECHNOLOGY OPERATIONS

XAAS ENABLEMENT

APPLICATION DEVELOPMENT

STRATEGY &ROADMAP

PRODUCTSF O R S P E C I F I C A I A P P L I C A T I O N S

iAutomate A.I. POWERED INTELLIGENTRUNBOOK AUTOMATION

MyCloudHYBRID CLOUD ORCHESTRATION &

AUTOMATION

ServiceXchangeXAAS MARKETPLACE SUPPORTING AUTOMATION & ORCHESTRATION

XSMENTERPRISE-WIDE SERVICE MANAGEMENT

THAT IS CLOUD-READY

LUCYAI ENABLED COGNITIVE

VIRTUAL ASSISTANT

SATORICOLLABORATIVE KNOWLEDGE

MANAGEMENT FOR AN ENTERPRISE

GBP SIAM/ITSMACCELERATED SERVICES INTEGRATION

AND MANAGEMENT ON INDUSTRY PROVEN BEST PRACTICES

DXPCATALOG AGGREGATION ENGINE FOR

DIGITAL PRODUCTS/SERVICES

MyXalyticsPOWERFUL VISUALIZATION & ANALYTICS

INTO ENTERPRISE IT & BUSINESS

iCONTROLBUSINESS FLOW MONITORING AND

OPERATIONAL INTELLIGENCE

DRYiCE Autonomics and Orchestration Suite for the 21st Century Enterprise


Experience Automation for the Volvo Group Dealership

World’s leading manufacturer of trucks, buses, construction equipment and marine and industrial engines with production facilities in 18 countries and selling product in 190 markets...

▪ Complex and heterogeneous environment of 300+ applications serving internal and external customers – dealers and Volvo Group employees

▪ Support is prone to human error

▪ Irregularities in user authorization for application access makes it difficult for audit compliance

▪ Labor intensive reporting to produce authentic information for the dealers and thereby impacting user experience

▪ Lack of acknowledgement or communication in case of access failure

▪ Lack of tracking/visibility into application accessibility data hampers business productivity

▪ Current process resolution time is high as it involves various geographically and organizationally dispersed groups

Volvo Group Challenges


The Cognitive Orchestrated Process Autonomics (COPA) Platform

AI enabled cognitiveconversation brokerpowered with NLP &

Machine Learning

• Available anytime• Accessible through

social media channel

CognitiveAutomation

solution

Robotic ProcessAutomation solution& Machine Learning

Back-officefunctions

Middle-officefunctions

Front-officefunctions

RPA

COPA is a Cognitive Platform Solution of multiple tools and solutions to achieve end-to-end transformation of business processes


Front Office Automation▪ Natural Language Processing▪ AI and Machine Learning▪ Unstructured Data

DRYiCE COPA Capability snapshot: The Unified Office

COPA enhances the User Experience through end-to-end process orchestration. It has the ability to understand human expectation and constantly learn and mimic more complex human tasks

Middle Office Automation▪ Cognitive; Judgmental decision

making▪ Patterned and Digital Data▪ Machine Learning

Back Office Automation▪ Rules driven decision making▪ Patterned and Digital Data▪ BPM & Transactional Automation

COPA is a radical reinvention of the transactional automation approach.

It offers full stack automation across the services, processes and IT landscape with one comprehensive solution.

DRYiCE AI & ML EngineDRYiCE AI & ML EngineSAP

RPA & ML Engine


EXPERIENCE AUTOMATION FOR THE VOLVO GROUP DEALERSHIP

▪ No-Touch support for 80%+ requests▪ Zero lost business▪ Improved customer and dealer experience▪ Transparency & GDPR compliance▪ Intuitive for end user ▪ Nearly no training cost.▪ Short lead time to add new use cases.


AI: Primary benefits to companies

19

10

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12

7

8

8

7

2

15

10

14

10

12

11

9

9

8

17

16

10

11

8

12

8

8

8

Enhance products and services

Free up workers to be more creative

Optimize internal business operations

Make better decisions

Create new products

Optimize external processes

Capture and apply scarce knowledge

Pursue new markets

Reduce headcount through automation

Don`t know

Rank 1st Rank 2nd Rank 3rd

Source: IRPA AI 2018 - http://go.outsourcing.com/IRPA-AI/Cognitive_Orchestration_and_Process_Autonomics-Beyond_RPA


Conclusion


Diffusion of Innovation


Ideas for Business Cases with Outcome Orchestration

Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com

Thank you! Have a successful journey!

Balazs, Attila – HCL [email protected]+31 63 014 3977

Saurabh Chaturvedi – Volvo Group [email protected]

mailto:[email protected]

mailto:[email protected]


DRYiCE IS THE BEST ENTERPRISE AI SOLUTION FOR A REASON


RECOGNIZED AS THE ‘BEST’ BY LEADING ANALYSTS & INDUSTRY BODIES

1. Leader in Everest Infra Automation, 2017

2. Leader in Zinnov Robotic Automation, 2017

3. Leaders in Gartner Magic Quadrant for Managed Workplace Services, Europe, 2017

4. Leader in The Forrester Wave™: Next-Generation Infrastructure Outsourcing, 2017

5. High Performer in HfS Digital Tech Consulting Blueprint, 2017

6. Winner’s Circle in HfS Software Product Engineering Blueprint, 2015

7. Leader in The Forrester Wave™: BPM Service Providers, 2016

8. Leader in IDC Digital MarketScape, 2017

9. Leadership Zone for Zinnov Digital Services in Retail, Dec 2016

10. Leader in Everest Life Sciences Digital IT, 2017

11. Leader in Everest Capital markets Application Outsourcing, 2017

Analyst Recognition

1. Alconics Best Innovation in RPA Award 2017

2. Alconics Best AI Innovators Award 2016

3. Alconics Best Innovation in NLP Award 2016

4. Industry 1st Verticalized User Experience index

5. Industry 1st Workplace Aggregation Application

6. Industry 1st Business Anywhere model

7. Industry 1st user behavior change management program

1. Amazon testimony of capability in providing Proactive Monitoring, Automation & Management of client’s cloud environment, 2017

2. Dell EMC Global GSI partner of the year 2016

3. MetricStream GRC Innovation Partner of the Year 2016

4. Dynatrace Most Innovative Development Partner 2016

Partner Accolades Industry Firsts

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HCL

Attila Balazs

Solution Architect

+31630143977

[email protected]

Volvo Group

Saurabh Chaturvedi

End -2-End Architect

[email protected]

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