volunteer recruitment & management · remember: retention starts at recruitment! • hokie...
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V o l u n t e e r R e c r u i t m e n t &M a n a g e m e n t C H R I S T I L I N E B E R R YS E P T E M B E R 2 8 , 2 0 1 9
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1 / R E C R U I T M E N T
4 / R E C O G N I T I O N
2 / T R A I N I N G
3 / R E T E N T I O N
V O L U N T E E R L I F E C Y C L E
Volunteers are constantly moving through the various stages of the volunteer life cycle. It’s important to have a strategy in place for each stage to build a strong affinity and commitment to the organization and its mission.
V o l u n t e e r R e c r u i t m e n t & M a n a g e m e n t0 1 /
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1 / E X I S T I N G C H A L L E N G E S ?
4 / P R I O R I T I E S ?
2 / O P E N P O S I T I O N S ?
3 / F U T U R E P O S I T I O N S ?
N E E D S A S S E S S M E N T
It’s also important to continuously assess the needs of the organization and it’s volunteers to ensure a mutually beneficial and sustainable relationship.
V o l u n t e e r R e c r u i t m e n t & M a n a g e m e n t0 2 /
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I f you don’ t know how to help, te l l me what you are doing when you are doing your best work”
– H e ath e r Ko pe c
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01Recruitment
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V O L U N T E E R R E C R U I T M E N T
Create a volunteer oriented culture:
Hokie Hospitality
Ask questions
Establish expectations
Create a consistent tone and message
Communicate constantly
Build relationships
Request feedback
Encourage transparency
V O L U N T E E R R E C R U I T M E N T0 1 /
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V O L U N T E E R R E C R U I T M E N T
Best practices:
Always be prepared to recruit
Always have position descriptions available
Strive to honor their reason for volunteering
Allow volunteers ownership over their time and commitments
Communicate constantly
REMEMBER: Retention begins during recruitment!
V O L U N T E E R R E C R U I T M E N T0 2 /
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02Training
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V O L U N T E E R T R A I N I N G
Best practices:
• Hokie Hospitality
• Normalize training: it never stops!
• Make engagement the core of training
• Make training appealing to all demographics
• Be consistent
• Supervise, support, and evaluate
• Be transparent
• Reaffirm missions, goals, and values
V O L U N T E E R T R A I N I N G0 1 /
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03 Retention & Recognition
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V O L U N T E E R R E T E N T I O N
Best practices:
REMEMBER: Retention starts at recruitment!
• Hokie Hospitality
• Leverage volunteer skills and strengths.
• Provide engagement opportunities in a variety of ways
• Track volunteering data
• Follow-up and stay in touch
• Ask volunteers to donate
• Supervise, support, and evaluate
• Thank, thank, and thank again!
R E T E N T I O N & R E C O G N I T I O N0 1 /
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V O L U N T E E R R E C O G N T I O N
Best practices:
REMEMBER: Recognition means recruiting + retaining!
• Hokie Hospitality: It’s the little things!
• Communicate constantly
• Provide a memorable experience or opportunity
• Time specific events
• Celebrate milestones or achievements
• Get creative and individualize when possible. Make it fun!
R E T E N T I O N & R E C O G N I T I O N0 2 /
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GROUP DISCUSSION
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