volume ii, issue 5 …...2011/07/17 · now we’re forced to sharpen our pencils to maximize the...
TRANSCRIPT
See page 5
Developing world-class basketball players for the Houston
Rockets is the goal of the RGV Vipers. While doing that,
the Vipers won the NBA Development League Champi-
onship, topped League attendance charts, and saw Coach Chris
Finch named D-League Coach of the Year. Guess what's the hottest
ticket in the Valley and priced for family fun?
HoopingIt Up!HoopingIt Up!
Connecting You With
Local Business News
January 2011Volume II, Issue 5 www.valleybusinessreport.com
On very rare occasions in the Rio Grande Valley
we see snow. We all remember Christmas morning of
2004. What a sight! Kids of all ages played in ½” to 2”
of snow. It was a fabulous two days.
While we definitely don’t want the blizzard condi-
tions that the upper Midwest and the northeast saw last
month, but enough to make a little snowman in the
front yard would be welcomed by most of us.
It’s all about a change of scenery - something new
and different. For many, that’s a major reason some of
our neighbors from Mexico have moved to south Texas.
The Rio Grande Valley has new residents, new businesses
- which has provided a boost to our local economy.
Of course, this flight of residents and businesses
took on a new level a few months ago as violence
stepped up even more in northern Mexico. The move
is on and 2011 brings new benefits and at the same time
- adversities. New commercial investments and devel-
opments have begun, residential lot sales are up, homes
are being purchased, stores and hotels were especially
crowded for holiday shopping, grade school enrollment
has drastically increased, additional traffic issues exist,
etc. The scenery has definitely changed.
We all asked for a boost to our local economy and
we got it. Sure, with growth comes growing pains and
now we’re forced to sharpen our pencils to maximize
the business opportunities at hand. Personally, I see the
Rio Grande Valley bouncing back from the recession
and having a phenomenal year.
I’m not predicting a 1st quarter record comeback
or that the road will be easy, but I do believe from ob-
serving recent business activities and talking to many
local leaders that the Rio Grande Valley will see tremen-
dous growth in 2011. Certain industries and businesses
may not see the boost until late spring / early summer,
but all indicators I study and persons I trust for their
economic wisdom say, “it’s coming.”
The new scenery that our friends in Monterrey are
helping create is two-fold. This fresh and brighter en-
vironment for their families and businesses is a win-
win situation. The RGV offers business opportunity
and residential advantages unlike any other market in
the U.S.
While our economic future is not picture perfect or
exactly defined, positive days are ahead.
Change can be good. Embracing and smiling about
this change in scenery can be as positive as fresh
cookies during the holidays at grandma’s house. Just
ask my niece and nephew.
Todd Breland
General Manager
Valley Business Report
956 310 8953
Executive Summary
January 2011 • Valley Business Report 3
New Scenery in the New Year
Executive Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Vipers Are Hooping it Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Harlingen Country Club. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Texas Mutual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
IDEA Schools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Burton McCumber & Cortez . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Sister MDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Linda McKenna. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Laguna Vista Convenience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Bridges of Hidalgo County . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Coaching Cortez/Payton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Wetlands Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
El Valle Book Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
4 Valley Business Report • January 2011
Contents Valley Business Report StaffEditor
Eileen Mattei
General Manager
Todd Breland
Marketing Consultant
Cori Thomas
Production Art Director
Sharon Campbell
Website Design: Valley IT Solutions
Philosophy
We are a pro-business publication providing in-depth perspectives on business
trends and creating a forum in which business leaders can exchange ideas and
information affecting the local community’s economy.
Letters to the Editor
Letters of 300 words or less should be e-mailed to editorial@valleybusinessre-
port.com with the subject line: Letter to the Editor. Please include your full name
and city of residence.
© 2011 Valley Business Report is published by VBR Media, L.L.C.
Office: 956-310-8953
P.O. Box 2332 Mission, Texas 78573
Cover photo by provided by the Rio Grande Vipers organization.
By Eileen Mattei
When the Rio Grande Valley Vipers clinched
the NBA Development League Championship in
April 2010, that marked the first time a Valley team
had captured a national professional championship.
The basketball team’s storybook season included
having new coach Chris Finch named D-League
Coach of the Year, Vipers player Mike Harris named
the D-League’s Most Valuable Player and five Vipers
being called to NBA teams. Finch and his entire
staff were selected to lead the Western Conference
All-Stars in the 2010 D-league All-Star game.
The icing on this sports cake is fan support.
Avid Vipers fans pushed the Vipers to the top of the
D-League attendance charts last season, averaging
above 4,700 per game in a testament to a great fan
experience. “It’s a very exciting sport. I go as often
as I can,” said fan Kristi Collier, publisher of the
Winter Texan directory Welcome Home RGV. Having
the D-League gives Winter Texans a bit of home in
the Valley, she added. “Basketball is as popular in
their homes up north as football is here.”
Actually the prospect of entertaining Winter
Texans and local residents was one reason Alonzo
Cantu bought controlling interest in the Vipers
which has also five local, minority owners, including
two bank presidents. “I thought it was good idea
for the Valley to have more things to do. It’s good
for the kids, too,” Cantu said, a few days after
4,400 kids from 19 school districts attended a Vipers
game. “It was a great event. Some of the kids had
not had an experience like that before.”
Cantu mentioned several Vipers games have
been televised nationally on ESPN and Versus, and
each time the telecast brought positive exposure to
the Valley. “The Rockets have been easy to work
with. They come and practice in the fall and played
two NBA games here,” he added. Nonetheless,
Cantu admitted his investment will be even more
enjoyable once it breaks even as the team grows in
popularity.
A Vipers game combines affordable family fun
and the opportunity to watch great athletes playing
fast-paced, professional level basketball. Twenty
percent of current NBA players have come through
D-League teams. Local sponsors banners circle
State Farm Arena. Entertainment abounds--the
Snake Charmers dance team who are trained by a
former Dallas cheerleader captain, youth acrobatic
and dance groups, multiple audience challenges,
plus the Viper and Lone Star Bank mascots roaming
the crowd. The big crowd pleaser is the Big Screen
which spotlights fans who are asked to flex their
muscles, smile or kiss their honey.
January 2011 • Valley Business Report 5
Hooping It Up in the Valley
RGV Vipers owner Alonzo Cantu stood next to
Vipers star Craig Winder after his team won the
NBA Development League 2010 Championship
game. (courtesy RGV Vipers Organiation )
6 Valley Business Report • January 2011
As one of the NBA’s official minor league
teams, the Vipers began playing in the Hidalgo
arena in 2007. Despite expectations the Vipers
would become a San Antonio Spurs affiliate, the
club began their second season as a farm team for
the Houston Rockets and New Orleans Hornets.
Then the Rockets realized the value of having their
own development team, according to Jonah Goldberg,
Vipers’ Director of Communications. Now the
Rockets decide what young players—often fresh
out of college—come to the Vipers. (A few have
been selected from walk-in tryouts held in Houston
and the Valley.) The Vipers team is trained in the
Rockets’ offense and Rockets’ defense. The NBA
team controls the coaching and the training. In
emergencies the Rockets can turn to the Vipers for
a player already versed in Rockets’ way with a ball.
Coach Chris Finch, who in the past took his
European teams to the playoffs 12 times in 13
seasons and won eight championships, is glad to
back in the U.S. and developing young talent for
the Rockets. “That’s what it’s about,” said Finch:
the Vipers exist to strengthen the Rockets’ chances
of taking the NBA championship. After an hour-
long practice on game day, Finch had reviewed
edited videos from the previous day’s game with
the team. “We do a lot of video work. The modern
athlete responds more to the visual,” he said. After
looking at what the team did right and what they
need to work on, the coaches go over how to counter
the other team’s plays and personalities.
Finch faces a tough challenge this season, more
or less starting from zero with only two players re-
turning from last season’s 11-man roster. “The first
thing to do is solidify everyone’s trust in each other.
You are very interdependent. It’s about building
the culture, reshaping the team every year,” he said,
coping with the fact that players move around during
the season. “We deal with players as human
beings,” not as the position they play. “They under-
stand we are looking out for their best interests, but
working to a higher purpose, winning a championship
for the Rockets. You can’t change the philosophy
along the way, but you can alter to use strengths
and weaknesses. We try to stay as flexible as possi-
ble.”
“We have the potential to be good. We’re not
where we want to be yet,” Finch concluded. Finch
works with two experienced assistant coaches, Paul
Mokeski and Jai Steadman, and athletic trainer Joe
Basketball fans, jammed to the rafters at State
Farm Arena, watched the RG Vipers capture the
National NBA Development League Championship
in 2010. (courtesy)
Resendez. The Vipers employ 10 in the front office
plus four interns.
The Vipers are active and visible off court, par-
ticipating in blood drives and school events. “All
of our guys have been really great about getting
into the community,” as part of the NBA Cares
theme, Cantu said. The team runs the Hoops against
Hunger program, taking the contribution of four
cans of food in lieu of a game ticket. It has hosted
the Skills USA opener, Pink for a Purpose, South
Texas Hoopsters, Winter Texan and other theme
nights.
The Vipers operate under an innovative affiliate
model that allows other NBA teams to offer contracts
to Vipers players. The NBA D-League Showcase
scheduled for South Padre Island January 10-13 ex-
poses young players to general managers and scouts
from the 30 NBA teams. Each team plays twice.
Scouts for overseas teams are there also. After three
years with a D-League team, players often decide
to give up on the NBA dream and take a big contract
with a team in China, Europe or like Craig Winder,
in Australia.
Basketball fans can watch every Vipers game
live on NBA Futurecast at www.nba.com/dleague
or, on January 12, catch the game on Versus. The
best choice of all is to show up at State Farm Arena
on game night and be well-entertained.
January 2011 • Valley Business Report 7
Craig Winder's 3-point shot wrapped up the Vipers' Championship game. Offered a lucrative overseas
contract, he now plays for an Australian team. (courtesy)
Dedicated Vipers fans gave the team the best atten-
dance record in the D-League last season.
(courtesy)
8 Valley Business Report • January 2011
Country Club Turns Good Employees
Into Great Ones
By Eileen Mattei
For Tom Bloemendaal, finding good em-
ployees is the million dollar challenge.
“Mediocrity is not acceptable. We fight that
every day,” said the general manager of
Harlingen County Club. “For what we try
to provide here, you almost have to have
worked outside the Valley to have a reference
point for the level of quality, service and
style we expect.”
When Bloemendaal took over the facility
four years ago, the hospitality industry pro-
fessional applied what he learned early on
in his career: take long-term employees
and make them your biggest assets. Bloe-
mendaal’s approach is to tell staff, “You
know things that I will never know. There’s
only one reason we’re here: to take care of
these people. You tell me what I can do to
make it better.” Members buy into the ap-
proach because beloved staff is appreciated.
Bloemendaal’s goals are lofty. “I’m
here to establish an environment where peo-
ple are happy. The employees are happy,
and when members write out their check
for dues they are thinking it is the best
money they ever spent.”
In July 2008, Harlingen Country Club
members voted to build a new clubhouse.
Hurricane Dolly arrived two days later and
changed the scenario. The old, structural-
ly-compromised clubhouse was demolished
and a modest modular facility took its place
for the next two years. Club staff had to be
reduced from 85 to 28, dropping banquet
managers, locker room attendants, wait staff.
“It was one of the hardest things I ever had
to do,” Bloemendaal recalled. He arranged
for employees who were let go to get disaster
unemployment coverage while some senior
staff retired.
In October 2010, when the new Harlingen
Country Club facility opened, Bloemendaal
had to deal with doubling the club staff.
The attrition rate for new hires is 9 out of
10, he noted bluntly. During the 60-day
probationary period, it’s rare for an unsuit-
able hire to stick it out. “They just drift
away. I can usually tell if new people are
going to fit in after 60 minutes by watching
how they handle themselves in this envi-
ronment.” There are generational and cultural
gaps to overcome as well. “When I ask peo-
ple with visible tattoos if they would mind
covering them at work, there is a disconnect.
Our members are at an age where body art
is not appreciated.”
Since the majority of the club’s em-
Harlingen Country Club manager Tom Bloemendaal and longtime employee Espie Whitis show off the
patio of the newly-reopened club. (Mattei)
January 2011 • Valley Business Report 9
ployees have not been exposed to the level
of service and style that Bloemendaal seeks,
he takes employees to observe operations
at major country clubs in San Antonio,
Houston and Dallas. The initial reaction is
incredulity when they look at luxurious
buildings and the perfectly groomed staff,
Bloemendaal said. “They don’t see them-
selves in that manner. But they find out
they are no different than those people.
They are just as smart and as capable, but
they don’t have the confidence. Nothing is
more rewarding than to expose them to that
and work to bring them up to that level.
They reach the moment when they know
they can do it. It’s very emotional, and it
becomes contagious.”
Good employees need an environment
where they will be successful (and have a
compensation package that includes sick
days, paid vacation and insurance). Often
that means shifting people around between
departments to get the right chemistry and
avoid personality conflicts, the club manager
said.
Existing country club employees are
team oriented and expect new hires to meet
their standards. “They want someone coming
in moving and grooving,” Bloemendaal ex-
plained. “Everyone makes the same from
the gratuity (pool.). The more efficient they
are as a group, the better each does. If
someone is not pulling their weight, it is
handled internally by staff. They know
they are subsidizing the person who is not
up to it.” Nonetheless, they are willing to
take in an inexperienced person with a good
attitude.
Harlingen Country Club never advertises
positions. Instead, Bloemendaal finds staff
through TSTC’s Culinary Arts departments
or through referrals from employees and
friends. Of course, if he is eating out and
likes the service, he gives the server his
card with an invitation to come see the
club. On the other hand, the club’s servers
frequently are given business cards and in-
vitations for employment by satisfied mem-
bers who own restaurants.
The human element is key in hospitality,
according to Bloemendaal, who worked his
way up, earning accreditations from Cornell,
Michigan State and Cal Poly along the way.
“You’re only as good as your worst server
that day. My good strong quality employees
are mature professionals in the hospitality
industry who worked their way up.”
Striving for the perfect service environ-
ment, Bloemendaal manages by walking
around. “You can’t tell what is going on in
your dining room or golf course by sitting
in your office.”
Harlingen Country Club brings the area’s architec-
ture to life. (courtesy)
10 Valley Business Report • January 2011
Safety Pays a Dividend
By Eileen Mattei
Getting a dividend check is sweet. It’s
even sweeter when it comes from your workers’
compensation insurance company in recognition
of your outstanding safety record.
Texas Mutual Insurance Company, the
leading provider of Texas workers’ comp in-
surance, last summer began distributing $100
million to about 38,000 policy holders in
Texas, marking the twelfth years of dividends.
Among the Valley companies which received
dividends are those which are classified as
high hazard because of the work they do: op-
erating machinery or working with sharp,
heavy or dangerous materials. Establishing
effective safety programs has not only won
Valley companies significant rebates on their
premiums, but has led to reduced insurance
premiums.
Following years of skyrocketing workers
comp premiums, Texas Mutual was established
by the State of Texas in 1991 to stabilize the
workers’ comp system with competitive rates
and guaranteed availability of insurance. Texas
Mutual, now a quasi-governmental corporation,
continues to work to help companies reduce
costs of on-the-job injuries and illnesses and
to foster economic development through a
stable workers’ comp system. Policy holders
are encouraged to take advantage of free serv-
ices that can improve safety programs and
safety records. Texas Mutual provides safety
videos, safety program evaluations and accident
prevention training materials from its resource
library.
“Dividends reward loyal policyholders
who share Texas Mutual’s commitment to
workplace safety,,” said David Wylie of Texas
Mutual. The dividend recognizes a business’s
progress in controlling claims costs and is
based on claims loss history, achieving an ac-
ceptable loss ratio. Dividends are comprised
of a retention component (over the years) and
an annual component.
BeYOND INCeNTIVeS
Dividends are certainly an incentive to
maintain a safety program, but they are not
the major reason to strive for a safer workplace,
according to Nik Shah, owner of All Star Met-
als. “The major reason for a safety program is
that it changes the entire environment.” A pro-
active approach to safety carries over into
workers’ personal lives and reinforces safety
awareness.
All Star’s Texas Mutual dividends are split
50:50. Half goes to employees in the form of
safety bonuses; the other half is used for safety
program development.
All Star Metals is a licensed ship recycler
and environmental remediation contractor.
The company was established in 2003 as a
ship recycler and has taken apart vessels as
large as the aircraft carrier USS Cabot as well
as numerous merchant marine freighters and
hundreds of barges. The company also provides
asbestos abatement and remediation and
processes scrap metals. A ship recycling yard
is a high hazard workplace, but All Star with
138 employees has a strong, effective and
award-wining safety program.
“The biggest thing that has helped the
company move forward is the safety committee,
with one representative from each department
and the president,” Shah said. A staff member
can describe an issue that needs attention, and
the owner is there to allocate dollars that help
resolve the issue.
“Our biggest challenge is to reduce the
DART rate to zero,” Shah said, “and we’re
looking to do that.” OSHA uses DART (Days
Away, Restrictions, and Transfers that result
from workplace injuries) to compare companies
based on man-hours, industry hazards and
number of employees. The goal is to have a
lower DART than the industry average, and
All Star works to have its rate at zero.
“We have taken a stand to strive for safety
and environmental compliance. We've opened
our doors to EPA and OSHA and asked them
to help make us the best,” Shah said. All Star
works toward continuous improvement. In
fact, the company has been so successful in
this area that it was presented with OSHA’sVPP
Merit Award. Under the Voluntary Protection
Program (VPP), All Star underwent a rigorous
onsite evaluation by a team of safety and
health professionals that focused on hazard
prevention and control; worksite analysis;
training; and management commitment and
worker involvement. OSHA directives state
that “VPP participants are re-evaluated every
three to five years to remain in the programs.
VPP participants are exempt from OSHA pro-
grammed inspections while they maintain their
VPP status.”
“We realize we are also going to save on
insurance, but that is a secondary aspect,”
Shah added. “The safer a workplace we are,
the better it is for everyone.”
Wildcat Gas Well Testing, Inc., in Mission,
is accustomed to receiving dividends from
Texas Mutual. “It’s a pretty good amount;
it’s substantial,” said manager Jim Nelson. “I
would say we’re in a higher risk business. But
we haven’t had accidents or any claims. Knock
on wood. Texas Mutual has online safety train-
ing. It’s good stuff and we make use of it.”
One of the company’s 40 employees is Rene
Solis, safety coordinator.
Dividends obviously don’t drive safety
programs, but they are a tangible acknowl-
edgment of achievement.
January 2011 • Valley Business Report 11
Helping a Great IDEA Become Better
By Eileen Mattei
The 13 business people who serve on the IDEA Public
Schools Board of Directors were chosen for their experience,
talents and a deep commitment to improving student
achievement and college readiness. They also believe in
the goal of having 100 percent of IDEA students graduate
from college. Chartered in 2000, founded and led by Tom
Torkelson and JoAnn Gama, IDEA Publics Schools has
grown to 16 campuses with 5,000 students and a waiting
list of 13,000.
The IDEA board meets in the No Excuses conference
room at the Weslaco headquarters of the non-profit. “It’s a
reminder of why we’re here,” said Board Chair David
Merrill of Brownsville.
Board service requires one of busy people’s most
precious commodities: time. The IDEA board’s annual
retreat spanned 2.5 days last summer. Board and committee
meetings demand more time. Yet Merrill pointed out that a
good strong board takes less time than an ineffective board.
“When you’re dealing with top notch professionals, which
I think we are, it goes faster. The board focuses on
governance instead of micro-managing. You get to talk
David Merrill, Chair of IDEA Public School's Board of Directors, is proud of the IDEA's graduating
classes where every student goes on to college.. (Mattei)
about the really important things, the things that are going
to make difference. That’s a lot more effective and a lot
more fun,” said Merrill, who is branch manager and
financial advisor with Wells Fargo Advisors.
The 2010 board retreat devoted almost a full day to
board governance. “What we are doing is setting policy.
The rule is to hire good managers and get out of their way.
We’ve got an inspired and visionary CEO in Tom Torkelson.
He doesn’t want us to have long board meetings because
he’s too busy. The essence of quality education is top-notch
teachers in every classroom, so the board needs to do
everything it can to sustain that.”
On the other hand, boards do not exist to give CEOs a
totally free hand. “A founder like Tom has a lot of influence
over how the board runs, but he respects the board. He
goes to board to ask for feedback and then puts it to use.
We are blessed in many ways. But you have to have in
place monitoring and auditing systems to protect the
financial system. A system of checks and balances is still
essential.”
Torkelson credited the board for providing invaluable
guidance. “We have people on the board who are at the top
of their fields,” he said. “They provide advice, perspective
and insight on a whole slew of issues.” The CEO said the
board does not get involved in personnel issues, which is a
tremendous benefit to smooth operations.
Merrill listed a few of the assets that board members
bring to the table: David Guerra of IBC,“with his really
good eye for financials; CPA Bill Carrera and Brian Disque
of Lone Star National Bank who serve on the finance com-
mittee; Eric Ziehe’s experience with commercial proper-
ty.”
Other board members are Mike Rhodes of Rhodes
Enterprises, Sergio Sanchez of BMP Radio, Esther Cortez
Treener of Fred Loya Insurance, Dr. Ruben Lopez, Paul
Sale of UTPA, Bill Martin of Morgan Stanley, Dr. Joel
Solis and Elsa Villarreal Beard of Teach for America.
Real estate broker Eric Ziehe rode around with IDEA
CEO Tom Torkelson analyzing potential school sites. “I
learned what locations work for a school and the quality of
education that IDEA provides. I wanted to do more for
them,” said Ziehe, whose daughter now attends an IDEA
school. He had been told by Valley industrial employers
that their greatest challenge to growth was the lack of an
educated workforce “At IDEA schools, it’s all about ac-
countability from the students on up to the CEO. When we
get school districts to change the way they do things, our
impact changes exponentially.”
Ziehe talked about the college signing event which
IDEA schools hold for graduating seniors. Each and every
senior, accompanied by parents who may not speak English,
signs a letter of intent stating the college they will attend
and graduate from. “We’re changing families and changing
the future of the Valley.”
Board member Mike Rhodes and his wife Lori donated
25 acres for the IDEA school in Mission and continue to
give the school a percentage of the sale of each Bentsen
Palms lot. Other benefactors have donated land for Donna
and McAllen schools. IDEA, supported in part by the
Gates Foundation and taxpayer allocations, enlists board
members to raise funds for the multiple college visits all
students take to accustom them to the idea of college going.
“When we are successful, we will be graduating more col-
lege-bound students that any other district in the Valley,”
Merrill said.
New members are joining the IDEA board in January.
“We’re likely to bring on attorney to make sure we are
cautious about how we do things,” said Merrill. He jokingly
offers one reason for his commitment to IDEA schools.
“You want that ambulance driver who shows up when you
have your heart attack to be well-educated.”
Starting his third year as the chair of IDEA’s board,
Merrill knows what it takes to have a highly effective
board: “Commitment, shared vision and a quorum.”
12 Valley Business Report • January 2011
By Adolfo Pesquera
Operational on both sides of the Texas-Mexico
border and with clients worldwide, Burton McCumber
& Cortez is a regional company, but they have behaved
like a national accounting firm since their inception. A
full service firm known by its initials, BMC specializes
in commercial accounting, with the bulk of its clients
being mid-sized firms based in the Rio Grande Valley.
BMC long ago shed the stereotype image of the
green visor, pencil sharpening accountant overworked
by towering stacks of paper. This is a high-tech, paper-
less-capable versatile team. BMC’s partners approach
their clients with a can-do attitude. For example, a
manufacturer with production and distribution operations
can count on BMC to bring in Mexican accountants to
handle their audit and tax issues in Mexico. As their
work flow crosses the border, the firm’s Brownsville
and McAllen offices handle the audit and tax issues on
the U.S. side.
BMC’s structure benefits from its legacy. It was
once the RGV branch of Grant Thornton, one of the
largest accounting institutions in the nation. Richard
Burton, an external auditor, started the RGV office in
1979. Greg McCumber, a tax specialist, left Grant
Thornton’s Houston office to join Burton two years lat-
er.
“We purchased the practice from Grant Thornton
in 1991,” said McCumber, the managing partner. “Grant
Thornton had a Mexican-affiliated firm. We decided
that to give a really good, coordinated service we also
had to have a presence on the Mexican side.”
Burton and McCumber had a difference of philos-
ophy on how their Mexican counterpart should operate,
and the former Grant Thornton certified public accountants
approached Sergio Fragosa. The resulting affiliation
became BMC y Fragosa S.C., with offices in Reynosa
and Matamoros, Mexico.
In 1998, Richard Cortez merged his firm into
Burton McCumber and BMC had the final component
in a partnership structure that has continued to this day.
It is the second largest accounting firm in the RGV
behind Long Chilton LLP. “We currently have seven
partners on the U.S. side, and Fragosa in Matamoros,”
McCumber said.
Cortez, best known as McAllen’s mayor, is a senior
partner and heads up the firm’s litigation support de-
partment. In essence, he is an expert witness. Law firms
hire Cortez, for the defense or the plaintiff side, to talk
to juries about damages. A valuation expert, Cortez ex-
plains what assets are worth. He also does valuation
work outside of the courtroom as well as preparing re-
tirement plans. Cortez’s work is but another aspect in a
company that prides itself on a state-of-the-art accounting
process.
Auditors and the numbers police
Ricky Longoria, an audit partner who arrived in
1989, shows off BMC’s comfortable familiarity with
21st century accounting. And he uses what he knows to
add value to clients in ways they don’t expect. “Histor-
ically, auditors have been seen as a negative,” Longoria
said. “Our approach is we are there as part of your
team. We’re there to make your business better.”
Auditors come into a company and comb through
records. Akin to a drill sergeant’s inspection, the auditor
examines every nook and cranny and asks a lot of ques-
tions – sometimes embarrassing questions.
In the late 1990s, BMC look a leap of faith and
went paperless cold turkey. “It’s been one of the best
decisions we made, operationally,” Longoria said. By
taking full advantage of their commercial clients’
transition to popular electronic data entry programs,
BMC Takes Accounting to the Next Level
January 2011 • Valley Business Report 13
Greg McCumber, tax specialist and partner at
BMC. (Photo by James Hord)
BMC was able to match these with the best tools being
introduced within the accounting industry.
Longoria and his team harness the power of modern
data mining. They take corporate records and massage
information out of them using high-powered statistical
analysis software. Longoria uses IDEA Data Analytics,
a Canadian program that drills into millions of records
and find inefficiencies and fraud in seconds. “IDEA is
arguably the best tool out there,” Longoria said.
Mastering new age accounting has helped BMC’s
bottom line by requiring fewer accountants to do ever
greater amounts of work. And it gives them a competitive
edge over other accounting firms by helping BMC
keep their fees lower while still remaining profitable.
Usually advantages in technology tend to flatten out as
the early adopters are mimicked.“ It only flattens out,”
Longoria said, “ to the extent your competitors have not
switched to paperless. In our part of the world, the
competitors still use the paper audit approach.”
“In the old days, when we were going to a big
client we would say, ‘Let’s pack a trunk,’” Longoria
said. Accountants would literally haul around a foot
locker for all the documents they would accumulate.
“Now, we walk out of a client’s headquarters with their
files on a flash drive.”
BMC has about 70 employees, with approximately
40 working on the Texas side of the Rio Grande. And
while they operate out of four offices, the firm conducts
business with clients, not based on where employees
are located but by what they know.
Some companies function as if accounting is a
jack-of-all trades business, McCumber said. But ac-
counting has become too complex. “I do not get involved
in any of the audit side. Just like Richard Burton does
not get involved in taxes. We feel like that is a better
way of providing a service to our clients.”
Following that logic, when BMC got involved
with doctors the company splintered that business into
a separate in-house entity called BMC Medical Billing
LLC. Partner Josefina Mireles has managed medical
billing for more than seven years.
Looking ahead, McCumber is optimistic. The firm
did not reduce staff during the Great Recession. But
BMC has had to be more selective in its hiring of ac-
counting graduates from the University of Texas campuses
in Edinburg and Brownsville.
That may soon change, McCumber said, adding
he has noticed new confidence among the firm’s clients.
Their sunny outlook is not seasonal, but appears to be
long-term, he said. “We’ve seen an uptick over the last
six months in how they are projecting their business
going forward.”
14 Valley Business Report • January 2011
Richard Cortez best known as McAllen’s mayor, is a
senior partner and heads up the firm’s litigation sup-
port department. (Photo by James Hord)
By Eileen Mattei
Two sisters, Dr. Christina Cano-Gonzalez and
Dr. Patricia Cano, agree that practicing medicine to-
gether is not so different from sharing a room when
they were growing up in Pharr. “It’s a much bigger
room now,” Dr. Christina said with a laugh, “and we
each have our own office.” The sisters grew up close
and their work as doctors has brought them closer on
a different level. Family First Medicine, their medical
practice which opened in August 2009 at Valley Re-
gional Medical Plaza, has brought them a professional
bond.
After their mother was injured in an accident,
Christina Cano, then a student at UT-Pan Am, spent
hours accompanying her to medical appointments
and translating English into Spanish for her. That ex-
posure combined with the language barrier determined
her career choice. “I decided I wanted to help people,”
she said. She majored in biology and psychology in
part because she had observed how a family member
with an illness affects the entire family dynamic.
Even more than what the doctor was doing, her
interest was captured by the interaction between the
doctor and the patient. Next came the University of
Texas-Houston Medical School followed by a three-
year Family Practice residency in Corpus Christi.
Dr. Christina was the first in her extended family
to go to college, helped by financial aid. Aunts ques-
tioned the wisdom of her becoming a doctor because
college, medical school and residency would take 11
years of her life. “You’ll be an old lady,” they
warned.
Patricia Cano, seven years younger than her
sister, in turn became involved in her mother’s medical
care. Once again the experience determined a future
of medical school and a specialty in primary care.
Following in her sister’s footsteps, she attended the
University of Texas-Houston Medical School and
completed her Family Practice Residency in Corpus
Christi.
“It was always the plan to work together once
my sister decided to go to medical school,” Dr.
Christina said. “When she decided she was going to
go into Family Practice, that was really exciting. I
hadn’t wanted to sway her (in her choice of a medical
specialty) because it’s what we’ll do for the rest of
our lives. In primary care you get to know your
patients. You see them all the way through their
entire life span.”
Dr. Patricia agreed, “We’re looking forward to
growing with our patients. It’s one of the things that
will bring us the most fulfillment.” Brownsville was
chosen for their medical practice
because the demand for Primary
care/Family Practice physicians
was great. “We could help more
people if we came into this area.”
The name Family First Medicine
is closely linked to its motto:
Our family helping yours.
Dr. Christina, who had been
with a Harlingen medical practice
for five years, said the trust and
balance between them is strong.
“She is my sister, but she is also
my colleague and I respect her.
I consult her. She consults me
like any other physician.” Then
each makes her own decision.
While Dr. Christina served
as a role model for her sister (and numerous cousins
who decided to follow her example and go to college),
the sisters operate the Family First Practice on an
equal footing. “I’ve never felt threatened or bossed,”
said the younger doctor “I came here fresh out of res-
idency, and I didn’t know everything that goes on in a
clinic. Her experience was really helpful.”
Dr. Patricia opened Family First two months
before her sister could join her and discovered a uni-
versal business truth. “It’s like any business in the
beginning. It’s all about people getting to know you.
They see you are listening to them and providing
good service.” Nonetheless, she admitted it was
almost too quiet in the early days before her sister
joined her. “It was a little lonesome. I was glad when
Christina came and I had someone to talk to,” she
said with a laugh.
“Brownsville has accepted us and the business is
growing. We’re very happy with the response,” Dr.
Patricia said. Fluent in English and Spanish, the
Board-certified doctors have found about 30 percent
of their patients prefer to speak to them in Spanish.
There’s also room to grow. The sisters look
forward to working with medical students from Har-
lingen’s Regional Academic Health Center which is
scheduled to transition to a full medical school in the
next decade. They already work with medical
assistants students from a technical college. “My
philosophy is what good is it to have so much knowl-
edge if you don’t teach it to someone else,” said Dr.
Christina. “When you learn something and teach it,
you build a legacy. We teach every day, educating
patients. We’ve been blessed. “
Sisters, Dr. Christina Cano-Gonzalez and Dr. Patricia
Cano at their clinic at the Valley Regional Medical
Plaza. (Mattei)
Family Practice Makes Perfect
January 2011 • Valley Business Report 15
By Linda McKenna
The Rio Grande Valley Partnership Regional
Chamber of Commerce has now entered its 66th
year of helping businesses grow and promoting
the economic and strategic importance of the Rio
Grande Valley as a region. The Partnership’s
stature today is a tribute to our many leaders and
their selfless and impressive hard work and per-
severance. Our regional approach represents the
aspirations and visions of many, backed by its
collective wisdom and ideals. “One Region, One
Voice.”
With this collaborative spirit in mind, the Rio
Grande Valley Partnership continues to evolve in
response to our changing economic, political and
social environment. At the Partnership’s November
board meeting, we held a strategic planning session
led by our Board of Directors, who represent a
broad cross section of community leaders in the
Rio Grande Valley. They identified areas of interest
that included Regional Economic Development,
Transportation, Promoting Border Security, Im-
proving the Quality of Education, Positive Com-
munity Involvement, Legislative Advocacy and
continued growth in Membership. These areas of
interest are very much entwined with one another
and will be our focus for the upcoming year. This
outlook for our organization will hopefully describe
a vision for the region.
Our organization is keenly aware that economic
development is a vital component of our basic
mission statement and key to our long term success.
We understand that we must continue to support
all efforts that contribute to our existing business
base as well as supporting all efforts that will
attract new businesses in order to have our region
thrive. To maintain and grow our regional economy,
we must also support programs that help promote
a quality educational system that will expand a
qualified workforce, one that will encourage new
business that will require skilled labor and prepare
the next generation of leaders.
We will continue to promote Valley unity and
promote the RGV market, while highlighting the
positive activities that take place here. Our or-
ganization will continue to have a hands-on ap-
proach and will aggressively increase our com-
munity involvement in order to help promote a
positive and progressive region.
The Partnership has always been a transporta-
tion advocate, the voice of a coalition of businesses,
chambers of commerce and local governments. It
is home to the Mobility Task Force made up of
representatives from across the Valley. We will
continue to monitor our mobility issues and work
alongside other transportation advocacy groups
as well as directly with TXDOT, the Texas Trans-
portation Commission and the Federal Highway
Commission. The designation of Interstate-69 for
SH-281 and SH-77 continues to be the top trans-
portation issue for the Partnership as it has been
for many years. We are making great progress
16 Valley Business Report • January 2011
2011 Outlook for the Rio Grande Valley
Partnership
but there is still much to be done! The primary
focus is finding solutions to our transportation
issues by obtaining adequate funding for trans-
portation needs and working as a region to solve
these issues.
The Rio Grande Valley Partnership has for
over 30 years hosted 17 Legislative Tours. In
keeping with this proud tradition, we will again
be inviting all Texas state legislators to the Valley
to educate them about the unique assets, opportu-
nities and needs of the border region. This is one
of the most significant projects we coordinate to
benefit the entire Valley. The Legislative Tour
will take place January 20-23, 2011. Because of
the progressive growth of the Rio Grande Valley,
the geographic emphasis alternates with each leg-
islative session; this year, we will be focusing on
the upper Valley, including Hidalgo and Starr
counties.
Border Security and Immigration will continue
to have an impact on our educational system,
healthcare, economic development, and tourism.
During our 2011 Legislative Tour, we will have a
strong emphasis on this critical issue and plan to
coordinate presentations from local law enforce-
ment, educators, business, and community leaders
and will further review and discuss ideas on how
to best handle these very serious concerns. The
goal is to secure our border while maintaining
strong ties to our sister state and country to the
south.
At the heart of the organization are our mem-
bers. Being a dues-based organization, we under-
stand the importance of growing and maintaining
our membership base. We will be aggressively
reviewing and recommending new services, events
and programs that members consider essential to
their success. In addition, we will continue to
grow all areas of advocacy and transform the
voice of our member into action.
As we move along next year’s strategic direc-
tions, our organization will again embark on ful-
filling our region’s goals and aspirations and will
continue to have a promising future ahead. I am
confident that with the same visionary thinking
which began our organization in 1944, we will
continue to thrive and create economic prosperity
for everyone here in the beautiful Rio Grande
Valley.
January 2011 • Valley Business Report 17
Linda McKenna is the current President and
CEO for the Rio Grande Valley Partnership.
(courtesy)
By Eileen Mattei
Standing in front of the new Stripes/Valero store
on Highway 100 at the Highway 501 intersection,
Laguna Vista City Manager Rolando Vela described
the impact of development of the town of 4,000.
“For a large city, a store like this is just another
business. For a community like Laguna Vista, it’s
important,” explained Vela. The bedroom community
views the store as the beginning of commercial de-
velopment along Laguna Vista’s portion of the 20-
mile stretch between Los Fresnos and Laguna Heights.
According to TXDOT, an average of 8,000 to
10,000 vehicles daily zip past Laguna Vista on
Highway 100. Laguna Vista recently replaced its 40-
year-old town sign at the highway intersection,
signaling a new era. Until the large-format Stripes
opened at the end of December, the town had no
retail on the highway. Now the city is looking forward
to increased sales tax revenue as well as handy access
to gas for lawn mowers and to Red Box DVD rentals.
Yet Laguna Vista residents are intent on retaining
the community’s character and are taking steps to
control growth when it occurs. “We’re a small town
but we’re not insular. We’re trying to prepare ourselves
for growth and be proactive,” Vela said. The town in-
tends to welcome “orderly, quality development, con-
sistent with the character of Laguna Vista.” Because
the population is predominantly professional people,
both retired and active, with a very small percentage
of low and moderate income families, Laguna Vista
is in a good position to impose guidelines on growth.
The town hired a consultant to moderate an envisioning
retreat and collaborated with UTB’s Institute of Public
Service.
“We’re not sitting back and waiting for something
to happen. We want businesses that generate sales
tax, but we're trying to guide the development and
capitalize on our assets. Someone has described
Laguna Vista as a sleeping giant on verge of waking,”
Vela said. Community development and planning
and zoning agencies, composed of retired CEOs and
graduates of Ivy League schools, are updating ordi-
nances and rezoning highway frontage from agriculture
to general highway commercial. South Padre Island
Golf Course, an increasingly popular resort located
on the bay in town limits, annually chalks up about
15,000 rounds of golf played by residents and by nu-
merous vacationers who stay in long and short term
rentals.
The Stripes project was in development for over
two years, Vela said. “Many residents didn’t believe
it was going to happen until the ground was broken.”
The city built an extension of 510 immediately west
of Stripes so traffic will flow through the four-way
light.
The long lead time for the Stripes is not usual,
according to Otis Peaks, VP of Human Resources.
“We’re going to be there for a long time. We take the
time to do it right. We’re excited about being part of
the community.” He said the store, which has a full
kitchen and seating area in its 6,100 square feet, will
employ between 20 and 25.
“You don’t want to copy anyplace else. You
want to allow more hometown flavor to come through
and keep the same quality of life,” said Robert Ro-
driguez, the former SPI police chief who heads Laguna
Vista’s P&Z board. He noted the city is building on
the theme By the Bay. Laguna Vista Live: Music By
the Bay, a free blues and jazz event held several times
a year is the best known of the bayside promotions.
Work is underway on nature trails spread over 15
acres to attract hikers, bikers and birders to a safe, af-
fordable community that is the Gateway to the Bay.
Much of Laguna Vista’s highway frontage is
owned by the Yturria family which, residents report,
is receptive to selling property for quality development.
Looking ahead, Vela noted that traffic on Highway
510 is going to increase after December when the
road is officially designated as an alternate route from
the Expressway to Port Isabel and South Padre.
Laguna Vista Chooses Balanced Growth
18 Valley Business Report • January 2011
Laguna Vista City Manager Rolando Vela sees the
opening of the Stripes store as the catalyst for di-
rected commerical development in the bedroom
community. (Mattei)
By Eileen Mattei
In Hidalgo County, flat-bottomed ferry boats
and row boats linked the north and south sides
of the Rio Grande for decades until they were
upstaged by the Hidalgo-Reynosa Bridge in
1926. Built by private investor Jerry Pate, the
narrow wooden-planked suspension bridge
swarmed with black cars crossing between Texas
and Tamaulipas. The book “Border Cuates”
(by Milo Kearney, Anthony Knopp and Peter
Gawenda) revealed that for many years border
cities (twins/cuates) separated only by a river
had much more in common with each other than
with their respective nations. Bridges helped
strengthen commercial, cultural and personal
links and funnel customers to businesses.
Approximately 80 years after the first Hi-
dalgo County international bridge opened, two
new bridges were put into service at Anzalduas
and Donna. International toll bridges continue
to rank as coveted assets because they bring in
revenue to the owners and spur new development
in the bridge area: customs brokers and freight
forwarders, retail and wholesale stores (mayoreo
and menudeo) and restaurants. Agricultural and
manufactured products flow in both directions.
The first Hidalgo bridge was damaged by
floods in 1933 and the bridge finally collapsed
in 1939, killing one motorist. A second suspen-
sion bridge lasted until 1967 when it was replaced
by a four lane concrete bridge. The City of
McAllen bought the bridge in 1960 for $1.6
million and later took over bridge operations.
In 1988, a parallel four lane bridge eased traffic
congestion. The county’s busiest port of entry,
the McAllen-Hidalgo-Reynosa International
Bridge netted approximately $10 million in the
last fiscal year with about two-thirds of the net
southbound toll revenue going to McAllen and
the balance to Hidalgo.
Hidalgo County’s second bridge went up in
in 1928 connecting Rio Rico and Progreso. The
original Progreso International Bridge was de-
stroyed by a flood in 1941 and for the next 10
years travelers used a hand-pulled ferry and
then a pontoon bridge. In 1952 a privately-
owned steel bridge two miles upstream at Los
Flores was completed. Arturo’s restaurant opened
the next year, followed by dentists and curio
shops and in the 1970s the first pharmacies. A
new bridge in 2003 separated truck traffic from
passenger and pedestrian traffic and reinforced
Nuevo Progreso’s standing as a tourist mecca
for locals and Winter Texans. In the past, 1.25
million pedestrians annually crossed into Mexico
Hidalgo County Bridges Funnel Traffic To Businesses
January 2011 • Valley Business Report 19
On July 10, 1926, the Reynosa Hidalgo Bridge
opened as the mayors of McAllen and Reynosa
met in the middle to celebrate progress.
(Photo Credit: McAllen Heritage Center)
20 Valley Business Report • January 2011
on the port of entry’s canopied walkways. Around
one million cars paid southbound tolls.
“We’re seeing more and more Winter Texans
coming and crossing,” Bridge Director Julie
Ramirez said in December. “We’re delighted
and welcoming them back.” While pedestrian
crossings have dropped between 40 and 45 per-
cent because of cartel battles in Mexico, com-
mercial traffic (primarily grain) has increased.
THe NAFTA BRIDGeS
As NAFTA boomed, the 3.2 mile long Pharr-
Reynosa International Bridge opened in 1994
and was hailed as the world’s longest bridge
connecting two countries. The elevated span
prevented disturbance of habitat along the river.
Nicknamed the Intelligent Bridge for its techni-
cally advanced equipment, the border crossing
has continued to update its inspection facilities
resulting in some of the shortest wait times for
commercial traffic, according to Jesse Medina
bridge director. “We have become the fourth
busiest bridge on the southern border. At times
we pull ahead of El Paso, which is number
three.”
The technology, combined with expedited
document processing inspections through FAST,
enables Pharr bridge staff to process commercial
traffic rapidly. State-of-the-art equipment in-
cludes devices that can see through 10 inches
of steel and radiation detection portals that are
so sensitive they detect individuals who have
recently received medical radiation treatments
The Pharr bridge is the commercial crossing
closest to Reynosa’s maquiladoras. Bridge tolls
in Fiscal Year 2009-10 generated $10.6 million
for the City of Pharr. “Southbound car traffic
continues to decline and commercial continues
to increase,” said Medina. Car crossings in Oc-
tober 2010 for example, were down 10 percent
from 2009. Nevertheless, commercial traffic
was up enough to cause last year’s revenue to
exceed the previous year’s.
The opening of the $28.5 million Anzalduas
International Bridge on December 15, 2009, fol-
lowed 17 years of effort by McAllen, Mission,
Hidalgo and Granjeno, the partners in the venture.
“The Anzalduas Bridge is a straight shot to
Monterrey. People don’t have to deal with
Reynosa traffic,” said Rigo Villarreal, McAllen
bridges superintendent More than three miles
long, the bridge sees little pedestrian traffic and
no commercial traffic. It is a favorite of American
maquila employees heading to their plants on
the west side of Reynosa. The long elevated
bridge soars over traffic congestion in Reynosa
and protects the U.S. Fish and Wildlife’s wildlife
corridor on the Texas side.
Both McAllen bridges allow drivers to use
EZCross tags which speeds toll booth time.
SENTRI Lanes expedite immigration procedures
for carefully vetted citizens.
The Donna-Rio Bravo Bridge which was
first permitted in 1979, officially opened on
December 14 with a small ceremony attended
on the American side by people who had worked
to make it a reality. Donna’s goal in investing
in the bridge over those intervening years was
to bring jobs, growth and international trade to
the community. As sole owner on the American
side, the city will receive all net revenue from
bridge operations. Initially the bridge will handle
only passenger vehicles and pedestrians, although
commercial traffic is projected for the future.
Across Hidalgo County and northern Mexico,
despite shifts in the economy and outbreaks of
violence, the cities that share bridges remain
closely linked.
The McAllen-Hidalgo-
Reynosa International
Bridge is Hidalgo
County's busiest
bridge and source of in-
come for the cities of
McAllen and Hidalgo.
(photo credit Alan
Hollander)
By Deborah A. Cortez and Kathy Payton
Was 2010 all you had hoped it would be?
What are you hoping for in 2011?
Hoping won’t get the job done. Now is the
time to answer the following questions: Where
do you see your business financially at the end
of 2011? What non-negotiable benchmarks do
you have in place to track your progress? Do
your statements of mission (what you do) and
vision (the expected results of your work) need
to be revised?
Have you evaluated 2010? What didn’t
work? What did work? What needs to be
changed? What could you do that would set
you apart from your competition? How are you
going to maximize business opportunities in
2011?
Now is a great time to develop business
goals for 2011, and looking at the past is a good
starting point. Michael Gelb said, “Success in
any area requires constantly readjusting your
behavior as a result of feedback.” Formulating
a vision or goals for the new year involves more
than updating the strategic plan or spending
time with your financial advisor, although those
steps are important. In today’s radically changed
world, the competitive business climate demands
that we maximize each and every business op-
portunity. Review last year’s financial report
and identify any trends, both positive and negative.
With the help of your management team, scruti-
nize what was occurring in your business, per-
sonnel and community during those identified
trends. While this sounds like common sense,
some businesses fail to invest the time to analyze
the previous year and plan for a new year.
Yogi Berra said, “If you don't know where
you are going, you'll end up someplace else.”
One reason why many people go through life
not accomplishing goals is because they don’t
express their goals clearly and in detail. In de-
veloping your goals, be as specific as possible.
State your goals in a way that you and anybody
else could measure it. For example, “I will lose
10 pounds” is not as powerful as “I will weigh
135 pounds by 5 p.m. on June 30.” Can you see
the difference in those two statements? Isn’t
the second much more powerful? Remember,
vague goals produce vague results. Take the
time to craft goals and a vision statement for
2011, perhaps with your entire staff.
Use the C.R.E.A.T.E formula to write clear,
detailed goals.
C – Be clear and concise, have a detailed
description of exactly what you want.
R – Realistic – as defined by you, not other
people. (Remember to stretch a little!)
E – Ecological, meaning your goals must be
safe for everyone involved and the planet
A – As if now, make sure you envision your
goals as though you are experiencing them in
the present tense.
T – Timed and Toward – goals should have
an expected date on them and they should be
“toward motivated.” That means your goals are
focused toward what you do want, rather than
focused on what you do not want.
E – End step or Evidence procedure – how
will you know when you’ve reached your target?
Create a vivid, highly detailed scene in your
mind that captures the moment when you have
unquestionably achieved your goal.
After developing your goals, develop an ac-
tion plan including strategies and integrating
systems to track your progress on a daily basis
or as applicable to your business. Again, you
can’t sit back and hope it will be better next
month. Each month must count. Being firmly
tied to a specific plan to meet your goals may
not always be the best approach. More than
likely, you will need to adjust along the way.
Remember to be flexible. We have found that
the most flexible business or person is going to
be the one who achieves success.
Once an approach is decided on, execute
your action plans. Be sure to paint the vision
for your team. John H. Patterson said, “To suc-
ceed in business it is necessary to make others
see things as you see them.” Consider having
your goals and vision statement printed and dis-
played in various locations in your business.
Kathy Payton, CPNLP, and Deborah A.
Cortez, R.N., CPNLP, are co-founders of Aspire
Consulting Group specializing in life and career
coaching, as well as company training. For
more information or assistance in developing
your goals for 2011, contact Kathy @
956.245.3433 or Debby @ 956.536.7729
Forming a 2011 Vision for Your Business
January 2011 • Valley Business Report 21
By Eileen Mattei
On the Texas Tropical Trail at Port Aransas, on the
northernmost tip of Mustang Island, the salt marsh and
sand dune complex known as the Wetlands Education
Center (WEC) is a living laboratory complete with pelicans,
speckled trout and crabs. The two-year-old manmade
wetland on 3.6 acres functions like a natural marsh, but it
exists to keep authentic yet delicate marsh environments
safe. “We built the wetlands to bring the marsh to kids
instead of taking kids to the marsh,” says Steve Lanoux,
Assistant Director, Operations, at the University of Texas
Marine Science Institute which runs the WEC and introduces
people to the wonders of marine science.
Facing the Aransas Pass ship channel between the
Gulf of Mexico and Corpus Christi Bay, the wetlands is a
place to observe ecosystem dynamics: how plants, animals,
water and people interact where rivers meet the sea.
Marshes get little respect but time spent wandering the
board walk or the dune trails of the WEC will change your
mind about their beauty and importance. Water rises and
falls in this small marsh with the tides, thanks to a large
pipe from the marina jetty. How long does it take for a
manmade marsh to replicate a genuine one? “The first
redfish swam through three days after the initial flooding
two years ago,” Lanoux says. It has been evolving ever
since.
Start your visit to the wetlands at the Marine Science
Institute’s Visitors Center. Besides the whale skull and the
20-foot-long whale jawbone dredged from the Gulf, the
exhibits include 8 aquariums (don’t miss the chilled Artic
tank with tiny sea stars and trumpet sponge) representing
different habitats along with displays of shells and other
undersea residents. The center demonstrates that Texas
wetlands are nurseries for shrimp and fish and feeding
grounds for fish and shorebirds. Sea grasses and shallow
water act as a buffer for the land by slowing down storm
surges and erosion, and they simultaneously protect the
water from the land, capturing sediment and filtering out
pollutants. Detailed posters explain MSI’s worldwide
research projects.
Free guided tours of the wetlands leave from the
Visitors Center on Tuesday and Thursday at 10 a.m., but
self-guided tours are yours for the taking. Up on the
dunes, interpretive signs describe how the landscape is
being changed by wind and water. In the marsh, floating
bi-level platforms (open only to school groups) let kids get
into the shallow water and see what different species live
in this often-ignored environment. “They get dirty, sweaty
and have a great time,” Lanoux notes. Next to the marsh,
the Animal Rehabilitation Keep (ARK) shelters and reha-
bilitates injured turtles and shorebirds. Enterprising pelicans
drop in for a free meal, too.
The Texas Tropical Trail covers the state’s southernmost
20 counties. For more, see utmsi.utexas.edu.
22 Valley Business Report • January 2011
Tales from the Trails Port Aransas’s Best Kept Secret
The Texas Tropical Trail at Port Aransas. (Mattei )
By Eileen Mattei
“El Valle: the Rio Grande Delta” is a sumptuous,
large format book of stunning photos and expert
insights published by the Gorgas Science Foundation.
The 360-degree portrait of the Rio Grande Valley,
presented in alternating pages of Spanish and English,
shows clearly how
rich in assets the
border is, from the
land and the people
to the plants and
animals.
Photographer
and Book Manager
Seth Patterson and
Executive Editor
Lawrence Lof
celebrate and ex-
plain the biological
and cultural crossroads we inhabit. The 284 pages of
“El Valle” brim with a wealth of details on the Valley’s
natural history and cultural heritage. In concise
chapters, 28 experts cover topic that range from arche-
ology and border brick architecture to Charro Days,
clay dunes, and Brownsville’s cemetery, from the
sail-powered fisheries of a century ago to the rare hy-
persaline ecosystem of the Laguna Madre.
Photographer and writer Patterson has done an
award-worthy job. Never before has the full spectrum
of the Valley’s bountiful diversity been seen in the
pages of a single publication. I loved his exceptional
photographs of local lizards, snakes and the incredible
variety of frogs and toads. His photos of Pan de
campo cooks at the Linn-San Manuel Country Cook-
off intrigued me as did the vintage photographs of
‘soldaderas’ of the Mexican Revolution. But there is
so much to enjoy and learn about in this full-color
here, no matter if your interest tends to fish, birds,
bobcats or old churches. All his shots capture the
Valley’s zest and magic. Patterson provides aerial
photos, wildlife photos and event photos as well as
underwater shots that reveal the jetties and their
marine inhabitants like sea urchins.
The list of contributing writers is impressive in
its breadth and their knowledge. Among them are
Frank Yturria, Pat Burchfield, Rosa Perez, Larry
Ditto, Melissa Guerra, Tony Reisinger, David Benn,
UTB professors Gene Paull, David Hicks, Manuel
Medrano and Antonio Zaveleta.
Available online through Amazon.com or the
Gorgas Foundation for $49.95, El Valle is a perfect
and memorable gift.
January 2011 • Valley Business Report 23
A Gift to treasure: El Valle – the Rio Grande Delta
Seth Patterson, El Valle photographer and book
manager. (courtesy)