(Continued on page 2.)

AClinical Practice AwardJoy Tokunaga, RNQET 9 Ewa/Iolani 2An evening charge nurse, Joy has worked at Queen’s for 10 years, addressing her pa-tients’ needs from a body, mind and spirit perspective. She is comfortable with caring for pa-tients with com-plex needs: those transferred from the ICU with mul-tiple care modalities, as well as those with behavioral health issues. One nomi-nator wrote that Joy provides interven-tions that are life-saving, multitasking with a full load of patients, answering phones, delivering quality care, helping

others, giving visitors directions and an-swering call lights promptly. “She is my greatest resource,” wrote the nominator.

Education AwardGerri Chock, RN, CN IV, IBCLCQET 10 Post Partum/NurseryGerri has been at Queen’s for 29 years. Considered an outstanding nurse, she sup-ports the educa-tion of both peers and patients. As a lactation special-

Nurses Honored at Awards Ceremony

At Queen’s annual Nursing Excellence and Queen Emma Nursing Leadership Awards, Paula Yoshioka, Executive VP and CAO, called nurses “Queen’s an-gels.” Mark Yamakawa, Executive VP and COO, related that an executive from an-other hospital found the nursing care at Queen’s so exceptional that he brought his experiences back to his own organi-zation. Peter Halford, MD, Chief of Staff, joked that doctors just pop in, make noise, and leave. “You are there 24/7,” he said, and then added, “You are the mas-ters of multitasking, with three or four people talking to you at once, [while tend-ing to] patients’ needs, interns’ needs and doctors’ needs.” Cindy Kamikawa, RN, Vice President of Nursing, ED, Trauma and CNO, added that not only do nurses spend more time with the patient than anyone else, they are a font of technical knowledge and expertise.

Without further adieu, the following are the honorees of Queen’s Nursing Excellence and Queen Emma Nursing Leadership Awards:

A Weekly Publication for the People of Queen’s • Vol. 19 • No. 22 • May 24, 2010

ConnectionThe Queen’s

THE QU E E N ’ S M E D I C A L C E N T E R

Above: Calling nurses Queen’s angels, Pau-la Yoshioka gave out materials and instruc-tions on how to make pipe cleaner halos.

ist, Gerri developed an eight-hour course for QET 10 staff—including both nurses and nursing assistants—which benefits her patients: mother and baby “couplets.” Taking her show on the road to Hawaii Island, she helped with the development of the Couple Care Model for patients at Hilo Hospital. Gerri makes educational sessions for staff fun with games and prizes, and uses a variety of teaching methods. She also audited the effective-ness of her course against the outcomes from the couplets’ perspective.

Leadership AwardJill Kurasaki, RN, CN IVQET 9/Iolani 2Jill was instrumental in the success of the intershift report process. She

formed and led a unit-based re-source team, and launched the pi-lot. “Watching Jill in action,” wrote one nominator, “I can attest to her other qualities that make her a leader: integrity, dedi-cation, openness, assertiveness, mag-nanimity, and lastly, a sense of humor.” A CN IV who serves on five committees, Jill demonstrates leadership by ensur-ing understanding, resolving conflicts, humanizing technology and delegating instead of making all the decisions.

Performance Improvement AwardKristyn Boss, RN, CN IIIDevelopment of a unit performance im-provement activi-ty is a requirement for a Performance I m p r o v e m e n t Award nomina-tion; Kristyn de-veloped one that reaches across all of Queen’s ICUs. An aspiring CN IV, she developed the standard for education and competen-

Nursing Awards(Continued from page 1.)

cy regarding the care of patients with pulmonary artery catheters. A member of the Critical Care Nurse Committee, Kristyn has demonstrated her leadership skills on the Cardiac Critical Care Unit’s Respiratory Care Team, assisting with the monitoring and re-evaluation of care for tracheotomy and vented patients, on VAP (ventilator-associated pneumonia) prevention and on the Open Heart Sur-gery Fast Tracking Program. She is de-scribed as a person with a natural talent for improving outcomes. Kristyn’s next project is to assist in the preparation of nurses caring for patients after open heart surgery. While she has worked at Queen’s for only four years, Kristyn demonstrates a commitment to the best evidence-based care for patients.

Research/Evidence-Based Practice AwardLeilani Hill, RN, CN IIIA Queen’s nurse for eight years, Leilani has performed research aimed at dis-covering the best ev idence-based practice interven-tions for the pul-monary manage-ment of spinal cord injured (SCI) patients, a chal-lenging patient population. By improving pulmonary management, she was able to promote quicker patient progress, improving both patient and nurse satisfaction, while decreasing length of stay.

Queen Emma Nursing Leadership AwardRaina Haarz, RNNurse Manager, OrthopedicsDescribed by her supervisor as “the most

2

Service Awards for April & May 2010(May’s staff in italics)

In acknowledgment of many years of continued service, the Queen’s ‘ohana congratulates those who are marking an anniversary. Mahalo to all for your dedicated service. Employees work at QMC unless noted.

5 yearsMichele AdamsChelsea AhsingThea AndersonChantell BanksMichael BelattiDomingo Benito, Jr.Kristine BernaldezBeth BlackburnJason CadizShawn DunnLeilani DuquezTamara Fa’atoafeElvie FuentesJennifer Galarse-PancoastMary GrilloTimothy HernandezGisele IgeLeilani JaramillaJanet JonesWainani KanaeKeith KikkawaAllison KimotoFernando LandinginMacy LuoAnthony MariaCarolina Mateo

Gregoria MiguelRonald MontoyaDiane MooreKent NagaishiIrwin SapadenShannon SegiCasey ShodaAllison ShykowskiJulie TanikawaDelano VenzonThomas WilliamsKathleen WinfreyBryce YamamotoMaria Yeung ChauKay Yu

10 yearsBrendalee AnaRene CondonJudith EnomotoKimberly FethalAndoravel IbarraRalph IgnacioCynthia LeeBrit MatsumotoConnie Pagtulingan-HobbsCelia PerreiraOscar Querido

Hang SaitoAlan TeradaJoy Tokunaga

15 yearsRosalino BalmileroLinda CastroDaniel Chung, Jr.Jean CochraneLaurie FaseMadelyn GalaponMalisa GampongCristina GoslinDaniel KahalaVirginia MagaoayLynn MatsukawaJohnny MoyTerri Naauao, QEFRichard Oshiro

Susan SalvadorJeanne Yanos

20 yearsHelen Arakaki, QELDebora ChanRobin ChenNancy ChunElisea De GuzmanLarry DizorCarol HallSherill KearnsKiet Khang LyLeah KotaniPhilip McCannDavid MenchLori NakamuraJoEllen OtaniRossel Pate

Gloria SebastianLeila Shar, QDCVictor ViriyapuntAnn Zakimi, QEL

25 yearsLolita AgcaoiliYuklung ChungJeamuel CristeEvangeline DominguezJocelyn GuitangRalu Kimizuka

Naira MartinHob OsterlundDarold Wong

30 yearsGerri ChockWendy HunterColleen MiruaCynthia Sakamoto

40 yearsDiane Martelli

(Continued on page 4.)

K

TThank you…very much.” These words, delivered as only he can, are an iconic reference to re-tired Honolulu tire magnate Lex Brodie. Brodie believed in ser-vice excellence and it became the hallmark of his brand. He ex-tended his thank you to those who serve the community by initiating the Thank You Very Much Award and it’s newer incarnation, the

Above and Beyond Award, which was recently given to QMC Security’s own David Kikau, Jr.

The award specifically recognizes peo-ple in uniform who have gone above and beyond the call of duty to serve their community. David stands out for many reasons, the most obvious because he wears so many uniforms. In addition to being an almost 30-year veteran of the Queen’s Security Department, David is a recently retired major of the Hawaii Army National Guard, an Emergency Prepared-

ness Instructor for the Red Cross, a vol-unteer fire fighter on the Big Island and a kendo instructor for the Hawaii Kendo Federation and Aina Koa Kendo Club. This list of “uniforms” left the sponsors of the award in awe, and David emerged the winner of this month’s honor.

Disc jockey Dita Holifield emceed the presentation in the Kamehameha Audi-torium on behalf of sponsors Lex Bro-die’s, Salem Media and Ruby Tuesday. “We receive hundreds of nominations monthly, and David’s just jumped out at us,” she remarked, adding, “He put the ‘someone in uniform’ part on steroids!”

Kerwin Lum (top photo, wearing be-ret), a life-long friend, nominated David with these effusive words, “We live in what can often be a cruel world. Amidst this seemingly endless darkness, what a blessing it is to know that there are some people who are genuinely good. David Kikau, Jr., represents this select group. He is a special breed; if more people were like Kikau, reality would be a better place for all of us.” David has also found the time to complete his MBA in addition to being a son, father, husband and a broth-er. Kerwin remarked, “If this sounds like a heavy load to carry, it is by any mea-sure. Most people would not be able to bear it, but somehow Kikau manages.”

David said he was surprised and honored to receive the award. “I am blessed to be working at The Queen’s Medical Center,” David said. “It is my destiny. This is a great company.”

The award itself is a hefty bronze eagle statuette, wings spread in lift off. In ad-dition, David received a hotel stay in Wai-kiki and dinner for two at Ruby Tuesday.

David Kikau Goes Above & Beyond

3

“

Playing Compliance Trivia Pays OffKQHS, “today’s compliance hits and trivia source,” was on the Internet via GroupWise email for one short week, but yielded some great prizes for those who participated. The winners below are: (front, l to r) Marlyn Lazaro, CNA, QET 9DH, (Grand Prize large gift bas-ket, case of Dr. Pepper and KQHS T-shirt); and Diana Digitelli, Referral Line; (back) Bucky Bogaev, RN, Clinical Education; June Pepper, JD, Corporate Compliance Officer and KQHS host;

Haunani Chun, Secretary, Security; and Larry Kawamoto, Application De-velopment Specialist, I.S. Missing Ka-haunaele Young, Registrar, Women’s Health Center. All the other winners were given a small gift basket, 2 liter Dr. Pepper and KQHS T-shirt.

Please recycle

Placing an ad: Queen’s employees only. Include name, phone and Employee ID number. Mail to Creative Services—Print Connection, fax to 547-4002 or e-mail to jkimura@queens.org by Wednesday. The Print Connection reserves the right to edit or refuse any ad. The Print Connection does not make any warranty about the fitness of any product or service listed in Q-Mart.

4

www.queens.org

ConnectionThe Queen’s

Weekly

The Queen’s Print Connection is published by Creative Services. If you have news or wish to opine, call us at 537-7532 or e-mail jkimura@queens.org. News deadline is the Monday prior to publication.

QHS/QMC President . . . . Art Ushijima

Publisher . . . . . . . . . . . . . . . Roy Cameron

Editor/Writer . . . . . . . . . . . Jason Kimura

Assist. Ed./Writer . . . . . . .Glee StormontThe Queen’s Medical Center is a 501(c)(3) nonprofit corporation.

Sell:’07 Honda Element EX: 1 ownr, CARFAX report avail, dealership detailed, looks, smells brand new. $1,000<KBB val. $15,210. Call 808- 224-3769 or email gbrusovanik@yahoo.com.

’97 Civic: Auto. $2,500 obo. 208-596-8502.

Dining table, chairs: Val. @ $333. 351-3446.

Bed: Teak, 4 poster/canopy, queen, w/2 night-stands. Mint cond, must sell, leaving island. $800/all 3 pcs. ($1,800 val). Call 664-4176.

Dirtbike: ’06 Suzuki RM 85cc 2 stroke. $1,800. Please call 216-1251.

Rent:Ward/Kinau: 1/1, cvd pkg, sec bldg, walking to QMC. 1,250. Avail 7/1. 373-4995, lv msg.

Waipahu: 3/2, 2 story home, recently renov, nr schools & shopping ctr. NS, no pets. Move in ready. $1,800+utils. Call 808-671-1281.

Kalihi: 2/1/1 pkg in multi-family home. Sep entry. $1,200+utils. Call 351-0290 for details.

One pint of blood can change some-one’s life forever. A Queen’s Blood Drive will be held on Tuesday, May 25, from 7:00 am to 4:30 pm. The Bloodmobile will be at the old ER turnaround area. All blood types are needed to maintain Hawaii’s blood supply. Walk-ins are welcome, or call 848-4721 to schedule an appointment. Be sure to bring a cur-rent photo ID with your birth date on it.. . . . . . . . . . . . . . . . . . . .QHS is offering a free financial planning workshop presented by Metlife to all em-ployees. Investment Fundamentals will be presented on Thursday, May 27, from 11:00 am to 12:00 pm in the Harkness Building, room 117B. Topics include: five myths and truths of investing; strategies that can help your money work smarter and harder; how to select investments that match your objectives; how to limit your exposure to risk by diversifying

your portfolio; the benefits of profession-ally managed investments; and how to help your money accumulate with tax-fa-vored accounts. To reserve a seat, contact Jocelyn Kaibara at jkibara@queens.org.. . . . . . . . . . . . . . . . . . . .Hawaii Dental Service (HDS) subscrib-ers who sign up for electronic Explana-tion of Benefits (EOBs) will automati-cally be entered into random drawings to win a $100 gift card. The first drawing will be held on June 15 for three $100 Foodland gift cards. Subsequent draw-ings will be on September 15 for three $100 Zippy’s gift cards, and on Decem-ber 15 for three $100 Longs Drugs gift cards. Get instant access 24/7 to benefit statements and other dental informa-tion while making a responsible choice to reduce paper, printing and mailing. HDS online members can: Choose to re-ceive an e-mail notification when a claim is processed; check the types of services covered by HDS dental benefits; view your own tooth chart to see what pro-cedures have been performed on each

Miscellaneous:RN services: Caregiver/RN couple offers to provide services such as nursing care, prop-erty management, pet & companion care in your home in exchange for a pvt living area. Mature, prof couple w/ref avail on req. 386-3297 or email sjunecole@yahoo.com.

tooth; search for an HDS-participating dentist by specialty, location, handicap accessibility, weekend hours and oth-er criteria; find a Delta Dental partici-pating dentist on the mainland and in Guam or Saipan; view or print your EOB statements; download or print a sum-mary of your expenses for tax purposes; and print your HDS membership card.For full details or to sign up for elec-tronic EOBs, visit www.deltadentalhi.org.

organized of us all,” Raina was in-volved in every cost-saving initia-tive that impacted her area. She also takes on leader-ship roles in de-veloping new ideas and drives innovation. Raina’s inspira-tional focus on putting patients first

Nursing Awards(Continued from page 2.)

plays a major role in her involvement with the development of Kokua Surgery, a new program to provide free surgical care to underserved populations. Raina is a team leader, but also a leader in many other Queen’s initiatives, including in Project Evergreen, Magnet Status: Force 15 and SCIP (Surgical Care Improvement Project) Measure. She can work with all physicians, and is able to help them un-derstand the practical realities and needs of the medical center.

The Queen’s ‘ohana warmly congrat-ulates the awardees and all Queen’s nurses, not only for their high level of expertise and competence, but also for providing care with aloha. Still, giving care in the face of illness day in and day out is a difficult job. Paula shared that her sister, who is a nurse, carries this reminder with her as she serves: “To the world you may be one person, but to one person, you may be the world.”